PECO: Customer, Community and EnvironmentEric Helt, Vice President of Electric Operations

2015 EAP Consumer Services ConferenceSeptember 16, 2015

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Safety Message: National Preparedness Month

More Information: FEMA.GOV

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About PECO

• Largest electric and natural gas utility in Pennsylvania– 1.6 million electric customers – 490,000 natural gas customers – Service Territory: 2,100 square

miles– More than 2,400 employees in

the Greater Philadelphia region• By the Numbers

– 500 power substations– 29,000 miles distribution &

transmission lines– 31 gas gate stations– 6,600 miles underground gas

mains

PECO Service Territory

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About Exelon

Exelon’s group of utilities serves more than 6.6 million electric and 1.2 million gas customers.

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PECO: Who We Are

Community Environment

Keeping the lights on and the gas flowing,

serving our customers

Dedicated to the communities we

serve

Accountable to the environment

PECO is Your Trusted Partner Actively focused on the best interests of its customers and the

community

Customer

Employee Engagement • Safety • Diversity and Inclusion

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PECO: Commitment to Customer, Community and Environment

• Invested more than $1.8 billion dollars in infrastructure improvements and operations over past five years to ensure safe and reliable service – including deployment of advanced metering technology

• Enhanced customer service and information offerings, including Customer Preference Center and enhanced Outage Map and mobile features

• Deliver more than $100 million annually in benefits to more than 130,000 low-income through management of PA’s largest Universal Services program

• Provide energy-saving products and programs to residential and commercial customers through PECO’s award-winning Smart Ideas program

• Provide rebates and incentives for residential customers investing in new electric vehicle technology through PECO’s Smart Driver Program provides

Customer

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PECO: Commitment to Customer, Community and Environment

Community

• Contribute more than $5 million annually to community partners in the Greater Philadelphia area• Active employee volunteer network through

Energy for the Community program, supporting local communities and organizations• More than 100 executives and employees

serve as board members of nonprofit organizations• Support regional growth and an active

member of regional business and economic development organizations

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PECO: Commitment to Customer, Community and Environment

Environment

• Provide $900,000 annually in PECO Green Region grants to local community projects helping to preserve open space• Installed 45,000 square foot green roof on

Center City Philadelphia Headquarters to improve building efficiency through reduced storm water runoff peak roof temperatures • Six silver and gold level LEED certified

buildings • More than 60% environmentally-friendly

fleet with increased investment in hybrid vehicles and the conversion of all diesel trucks to biodiesel

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Employee Culture: Safety & Diversity

• Safety of our customers is the foundation of all we do• Safety of our employees – ensuring everyone goes home the same – or

better – than they arrived• Promote Safety Culture

– Employee Engagement– Training– Equipment and Safety Issues

Commitment to Safety: No One Gets Hurt

Diversity & Inclusion: Feel Safe, Be Safe, Be Me

• Employee Resource Groups• Voices of Diversity & Inclusion• PECO Diversity Council and Diversity Dialogue• Department-led Diversity Dialogue Groups• Department Diversity Ambassadors• Corporate Citizenship

– Leadership Effectiveness– Safe Driving– Hazard Recognition

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Leveraging Technology for Innovation: Telogis

Installation of

Telogis

High Risk Driver

Behavior

RVA Performan

ce

Risk of Complacency with Safety

CultureSituation

30% YOY increase in RVAs 2011-2012, same

performance 2013

Pilot of vehicles started Q3/Q4 2013, full fleet deployment (1,140

units) by end of Q1 2014

Action

Improved safety performance, enhanced

driving culture, enhanced efficiency and

explored operational applications.

Results

28% RVA Improveme

nt

Improved Driver

Behavior

Driver Coaching

Opportunity

Increased MPG and Reduced

Idling

2014 Results

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Leveraging Technology for Innovation: Telogis

Optimize as Driving Tool• Real-time data for coaching opportunities• Supervisor scorecard, employee communication

Leverage for Dispatching• Reduce outage/emergency response time and

outage duration• Significant opportunity with gas odor response

Enhance Vehicle Maintenance Cycle• Align maintenance with actual fleet engine hours

and miles driven data• Proactively address vehicle diagnostic codes

Initial Opportunities to Leverage Technology

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World Meeting of Families and Papal Visit• Philadelphia will host the World Meeting of Families and a visit

from Pope Francis from September 22 – 27, 2015• Estimated 1.5–2 million visitors expected• National and international attention• National Special Security Event (NSSE)

– Requires lock-step coordination with federal, state and local officials and PECO commercial customers involved in events and affected by security arrangements

– Significant contingency planning to ensure service reliability, protection of our employees and infrastructure

– Opportunity to build relationships and refine “playbook” for 2016 Democratic National Convention

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World Meeting of Families and Papal Visit

• Ensure the safety of our employees and customers– Communicate early and often – Contingency planning with critical customers and Center City

commercial customers • Maintain service reliability during the WMOF meeting and

other related activities– Pre-event activities• Venue and equipment inspections• Patrolling and closing out open maintenance items on key circuits• Manhole inspections in protected areas

– Strategic placement of crews and equipment in Center City quadrants to respond to any emergent situations in the security perimeter

• Provide staffing to respond to any type of event – Command Center staffing and Emergency Operations Center non-

storm activation– Contingency staffing procedures outlined for any storm or other

emergency response• Provide clear and efficient lines of communication with internal

and external stakeholders

Strategic Objectives and Planning Approach

Questions