Pearson professional attitudes_and_behaviours_ws_five sept14 (2)
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Transcript of Pearson professional attitudes_and_behaviours_ws_five sept14 (2)
Professional Attitudes and Behaviours Workshop 5 Presentation skills and Report Writing
Review of Module Overview
Workshop 3Communication Skills and Interpersonal
Behaviour
Workshop 2Time and Project
Management
Workshop 4Team
Working
Workshop 1The
Commission Module
overview Business Analysis
Workshop 5Report Writing
Presentation Skills
Workshop 6 (10% of final mark)
Team Presentations on Workshops 1 – 5
CommunicationsProject Management
Business Analysis
Workshop 9Customer
Relationship ManagementPreparation for Board
Paper
Workshop 7 Preparation
for Charitable ActivityPAVE
fundraising activity
Workshop 8 (20% of final
mark)Observed Charitable
Activity
Video Blog (30% of final
mark) 10 minutes – reflections on module and
learning
Workshop 10(40% of final mark –
30% group 10% individual)
Team Presentations to Client Board
Based on Board Paper
Board Paper to be
submitted
750 words
Readings to be advised
Assessable content
Objectives
- Describe the processes and structure of effective presentations
- Create impact when presenting
- Develop self confidence
- Deliver a confident and persuasive presentation
- Review the format for a typical written report
- Practice both presenting and writing a report
Presentation structure
Introduction
Main body
Conclusion
What’s in it for the audience?
Tailor to the audience
Call to action !
Before designing your presentation
• Be clear about the aims and objectives of the presentation
• Know who your audience is
• What are they expecting to hear?
• What reaction do you want from them?
• You need to bring this out in the presentation/report – if you don’t, you won’t get the reaction you want!
Practice session
In your teams
Each person has two minutes to present to the group
- Your name
- Where you were born
- Something that happened to you while you were a teenager
Share thoughts on how easy/difficult that was
How does the group feel about the more substantive presentation in workshop 6?
Gathering your thoughts
Get your ideas down and then rearrange them into a logical order
Use mind maps or post it notes
Trim out anything that doesn’t actually add value to the presentation
The shorter and simpler to understand, the more your audience will like it
Make them want to listen
What’s in it for the audience ?
• Opportunity / enhanced opportunity
• Need / Greed
• Fear / Threat
• Decision / Mystery
• Key questions
• Bombshell
Great presenters … and not so great presenters!
https://www.youtube.com/watch?v=dYAr4lhPb_s
https://www.youtube.com/watch?feature=player_embedded&v=jiN7z25iqpg
Contact with your audience
Non Verbal communication
Mannerisms / Arms & Gestures
Positioning / Posture
Facial expressions / Eye Contact
Voice - Volume / Pace / Pause
No “theatricals” / exotic accessories (jewellery etc.)
Hands empty, on display, above belt
No repetitive habits Reduce distractions
Body language
Head position generally straight indicates greater confidence and authority
Good posture - back is straight and shoulders square appears balanced and confident.
A slight lifting of the chin can indicate interest
Tilting the head up and back (literally ‘looking down your nose’!) is a superior or distant head position
Hands relaxed and open indicate a more open mental attitude
Closed hands indicate the opposite.
Folding your arms in front creates a barrier and says ‘unapproachable’
Visual contact
Facial expressions and scanning
See everyone without turning
Never stand back to window
Scan regularly all delegates
Do’s and Don’t’s
Easy Listening
Voice
Clear, audible - not too fastPace, pitch, toneRelevant pauses
Looking after your voice• Regular breaks
• Vary the pitch and tone
• Don’t abuse your voice (shouting, speaking unnaturally)
• Rest it if you are unwell
• Take a steam inhalation
• Avoid clearing your throat often (swallow or drink water instead)
• Drink plenty of water (rather than dehydrants – tea coffee coke)
• Avoid unpleasant atmospheres (noisy, dusty, smoky, dry, traffic)
• Warm your voice up
Voice clarity
Actors warm up exercises:
The six sick sheikh’s sixth sheep’s sick
Red leather yellow leather
Peter Piper Picked a Peck of Pickled Pepper. If Peter Piper Picked a Peck of Pickled Pepper, where’s the Peck of Pickled Pepper Peter Piper Picked?
Here is one actor’s way of warming up, and he made it into a real Scene!
http://www.youtube.com/watch?v=2YCHmOAbJBs
Emphasis
The vicar didn’t kill his wife with a piece of lead piping
How does the meaning of the sentence change when you put emphasis on different words?
Preparing Visuals
Use a title to give identity
Use bullet points or separate lines
Use colours sparingly
Don’t overload the slide
Use strap lines to deliver messages (audience listens to you more)
Don’t read off the slide. Your audience can read, you just embellish
Any other ideas for making visuals interesting?
Dealing with Questions
If you know the answer:
Give a brief response, long responses may shut off a large audience.
If confidential; acknowledge, listen and politely respond based on the confidential nature of the question.
If applicable have a 1:1 after the presentation especially if only one person is involved.
If you don’t know the answer:
Admit you don’t know.
Promise you will find out within 48 hours i.e. ask “can you give me the opportunity to find out a full response”.
Do find the answer and respond, it is a credibility issue or pass it back to the originator or the audience.
Preparing for the day
Where is it? Room size?
Who is the audience? Internal / external?
What time of the day is the presentation?
Finish the content early, a few days in advance
Practice several times, know the material inside out!
What equipment do you require? (Internet / Wi-Fi / USB?)
Prepare your appearance
Arrive ready, and early!
Preparation is the key…
The only time that SUCCESS comes before WORK is in the dictionary
Remember the five Ps
Proper Preparation Prevents Poor Performance!
Overcoming Nerves
• Be Prepared• Breathe deeply• Think positively• Have good visuals• Know what you are doing• Prepare the environment to be comfortable• Stand firmly
Final Top Tips
• Smile early in the presentation (and a few more times)
• Hook the audience – a strong purpose
• Gesture connected to the material
• Varied facial expressions
• Listen for your verbal viruses – be natural
• Make a strong first impression
• Speak clearly - Pause to let audience take in key points
• Emphasis key words
• Prepare & practice for confidence
Further practice
In groups again
Two things that you have learnt from this workshop that you will practice before the Workshop 6 presentations
Your presentations during workshop 6
Your presentations should contain:
- The outputs of your competitive analysis
- The critical path of your project
- Details regarding what you have achieved so far regarding your commission
- Something from each team member on one thing they have learnt from the module so far
Order of play
Team A: 15 minutes presentation, 10 minutes questions
Team B: 15 minutes presentation, 10 minutes questions
Team C: 15 minutes presentation, 10 minutes questions
Team D: 15 minutes presentation, 10 minutes questions
Team E: 15 minutes presentation, 10 minutes questions
Feedback from panel, general and team specific
Professional writing is
Concrete
Commercial in tone
Closes down topics
Meets an identified need
Suggests ways forward
Delivers value to the business
Writing a report
Why is the report necessary?
Who is the report for?
What do I want to say?
When does it need to be circulated/presented?
Where do I look to get the information I need?
How does it need to be delivered?
The process of writing
Gather raw data
Assemble the key facts
Analyse the information
Interpret the analysis
Present conclusions
The format of a reportExecutive Summary
One of two short paragraphs that summarise succinctly what is contained in the report. It is not an introduction it is an overview
Background
How did we get to the stage we are currently at – provides context within which the report is written
Main body of the report
The meat of the report, including any analysis undertaken, tables of figures
Conclusions
Based on the analysis, what key findings do you think arise
Recommendations
What actions do you think should be taken, who should take them, and by when
Appendices
Things which are valuable to know but don’t need to be in the main body of the report
Over to you
For the rest of the workshop, work on your presentation.
You don’t need to do your report until before workshop 10 and you will be given a recap on the process before that.
Your tutor is available to help you out with any questions you have