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]bi ^ijci Cgrps

Strjtif`c ^lje  | AP jem Jeeujl ^iragrojeci ^lje  | AP

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O`ss`ge

]g prgogti wgrlm pijci jem ar`iemsb`p tbrgufb cgooue`ty-djsim mivilgpoietjem crgss-culturjl uemirstjem`ef

S`eci `ts istjdl`sboiet `e :01:, tbi ^ijci Cgrps bjs diie fu`mim dy j o`ss`ge ga wgrlm pijci jem ar`iemsb`p.

]bi jfiecy ixiopl`is tbi dist ga tbi Joir`cje sp`r`t dy ojh`ef `t pgss`dli agr Joir`cjes tg sirvi”jmvjec`ef

mivilgpoiet jem du`lm`ef crgss-culturjl uemirstjem`ef jrguem tbi wgrlm. ]brgufb tb`s ue`qui jpprgjcb tg

mivilgpoiet, tbi ^ijci Cgrps `s ojh`ef j m`irieci `e tbi gvirsijs cgooue`t`is `t sirvis, `e tbi l`vis ga `ts

 Qgluetiirs, jem djch bgoi `e tbi Ye`tim Stjtis. Ogri tbje 4:9,>>> Qgluetiirs bjvi sirvim `e :=> cguetr`is

s`eci :01:.

]bi ^ijci Cgrps jmvjecis `ts o`ss`ge tbrgufb tbi wgrh ga tbi Qgluetiirs, dgtb mur`ef jem jatir tbi`r

tiro ga sirv`ci. Tjtbir tbje prgv`m`ef ogeitjry jss`stjeci tg cguetr`is, tbi jfiecy siems Qgluetiirs tg

sbjri tbi`r sh`lls jem ixpir`ieci wb`li l`v`ef jem wgrh`ef jlgefs`mi lgcjl `em`v`mujls jem cgooue`t`is.

]b`s mjy-tg-mjy `etirjct`ge prgv`mis Qgluetiirs w`tb j ue`qui pirspict`vi jem tbi gppgrtue`ty tg pjrteir

 w`tb lgcjl cgooue`t`is tg jmmriss tbi`r mivilgpoiet cbjlliefis jem tg strieftbie outujl uemirstjem̀ ef.

 Jatir Qgluetiirs cgopliti tbi`r sirv`ci, tbiy riture tg tbi Ye`tim Stjtis w`tb eiw sits ga sh`lls, miip

hegwlimfi jdgut m`iriet culturis, jem lgef-ljst`ef riljt`gesb`ps. Titureim Qgluetiirs cget`eui tbi`r

sirv`ci dy prgogt`ef jwjrieiss ga gtbir culturis jem flgdjl `ssuis w`tb ar`iems, ajo`ly, jem tbi Joir`cje

pudl`c, oj`etj`e`ef riljt`gesb`ps w`tb cgllijfuis jem ar`iems argo tbi cguetr`is ̀ e wb`cb tbiy sirvim, jem

miogestrjt`ef j sustj`eim cgoo`toiet tg vgluetiir`so jem pudl`c sirv`ci.

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^ I J C I C G T ^ S S ] T J ] I F @ C ^ L J E A @ S C J L P I J T S 4

Cgri Qjluis

]bi AP 4>:=-4>:2 Strjtif`c ̂ lje rifflicts tbi cgri vjluis tbjt sbjpi jem fu`mi mic`s`ges jt jll livils ̀ e tbi jfiecy;

 Qgluetiir Vill-Di`ef; ]bi ̂ ijci Cgrps wgrhs tg prgv`mi j sjai, bijltby, jem prgmuct`vi sirv`ci agr iviry

 Qgluetiir. ]bi sjaity, sicur`ty, jem pbys`cjl jem iogt`gejl bijltb ga Qgluetiirs jri tbi jfiecy‐s tgp pr`gr`t̀ is.

Zujl`ty jem @opjct; ]bi ^ijci Cgrps pursuis qujl`ty `oprgvioiets tg strieftbie `ts prgfrjos wb`li

oj`etj`e`ef j oije`efaul flgdjl prisieci.

Cgoo`toiet tg Ejt`gejl Sirv`ci; ]bi ^ijci Cgrps siihs tg ixpjem gppgrtue`t`is agr Joir`cjes tg sirvi

tbi`r cguetry dy vgluetiir`ef tbi`r t`oi `e tbi sirv`ci ga gtbirs.

M`virs`ty jem @eclus`ge; ]bi ̂ ijci Cgrps jct`vily suppgrts j culturi ga ̀ eclus`ge tbjt du`lms ge tbi

strieftbs ga tbi m`virs`ty ga tbi Joir`cje pudl`c jem ga tbi cguetr`is ̀ e wb`cb wi sirvi.

Iv`mieci-djsim Mic`s`ges; ]bi ^ijci Cgrps usis b`fb-qujl`ty mjtj jem iv`mieci tg agcus risgurcis ge

jfiecy pr`gr`t`is, `eagro piragrojeci `oprgvioiets dgtb `e tbi ilm jem jt bijmqujrtirs, jem prgogti`est`tut`gejl lijre`ef.

@eegvjt`ge; ]bi ^ijci Cgrps ut`l`zis `eegvjt`vi jpprgjcbis jem ticbeglgfy tg sglvi dgtb pirs`stiet jem

ioirf`ef gpirjt`gejl cbjlliefis jem tg jmvjeci lgcjl mivilgpoiet.

“]bi Ye`tim Stjtis w`ll kg`e w`tb gur jll`is tg irjm`cjti sucb ixtrioi

pgvirty `e tbi eixt twg micjmis dy cgeeict`ef ogri pigpli tg tbi

flgdjl icgegoy8 dy iopgwir`ef wgoie8 dy f`v`ef gur yguef jem

dr`fbtist o`ems eiw gppgrtue`t`is tg sirvi , jem bilp`ef cgooue`t`is

tg aiim, jem pgwir, jem imucjti tbiosilvis8 dy sjv`ef tbi wgrlm‐s

cb`lmrie argo privietjdli mijtbs8 jem dy rijl`z`ef tbi prgo`si ga je

 J@MS-arii fieirjt̀ ge, wb`cb `s w`tb`e gur rijcb.‟ 

  ^ris`miet Djrjch Gdjoj

4>:3 Stjti ga tbi Ye`ge Jmmriss

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^lje Gvirv`iw

]bi AP 4>:=–:2 Strjtif`c ^lje istjdl`sbis je jod`t`gus v`s`ge agr tbi ^ijci Cgrps gvir tbi eixt vi yijrs.

]bi Strjtif`c ^lje strieftbies riciet ajr-rijcb`ef riagros, agcusis ge jmmriss`ef micjmis-glm cbjlliefis, jem

livirjfis prgo`s`ef gppgrtue`t`is tg `ecrijsi tbi `opjct ga Qgluetiirs jem `oprgvi gpirjt`ges.

]bi Strjtif`c ̂ lje ̀ eclumis tbi lgef-rjefi fgjls jem gdkict`vis mis`feim tg jmvjeci tbi ̂ ijci Cgrps o`ss`ge. ]bi

jccgopjey`ef AP 4>:1 Jeeujl ̂ iragrojeci ̂ lje ljys gut tbi strjtif`is jem jct`v`t`is tbi jfiecy w`ll ut`l`zi tg

jccgopl`sb tbisi fgjls jem gdkict`vis js will js tbi spic`c risults tbi jfiecy ixpicts tg jcb`ivi gvir t`oi.

]bi AP 4>:=–:2 Strjtif`c ̂ lje jem AP 4>:1 Jeeujl ̂ iragrojeci ̂ lje ̀ eclumi tbi agllgw`ef cgopgeiets;

Strjtif`c Fgjls rifflict tbi drgjm, lgef-tiro gutcgois tbi jfiecy wgrhs tgwjrm tg jcb`ivi tbi ^ijci Cgrps

o`ss`ge ga wgrlm pijci jem ar`iemsb`p.

Strjtif`c Gdkict`vis drijh mgwe tbi b`fb-livil strjtif`c fgjls tg ixpriss tbi spic`c agcus jrijs tbi

jfiecy w`ll pr`gr`t`zi ̀ e grmir tg jcb`ivi tbi strjtif`c fgjls.

Strjtif`is jem Jct`v`t`is ̀ eclumi tbi jct`ges tbi jfiecy ̀ etiems tg tjhi tg oiit jfiecy fgjls jem gdkict`vis.

^iragrojeci Fgjls stjti j qujet`tjt`vi livil ga piragrojeci, gr “tjrfit,‟ tg di jccgopl`sbim w`tb`e

j spic`c t`oiarjoi. @e tbi plje, jeeujl tjrfits jri sit agr AP 4>:1, jem sgoi `e`t`jl tjrfits jri sit agr

auturi yijrs. @e`t`jl tjrfits w`ll di riv`sim `e auturi jeeujl piragrojeci pljes. ]jrfits jem jctujl risults

jri prgv`mim agr pr`gr yijrs wbie jvj`ljdli. ]bi jfiecy usis piragrojeci fgjls tg dgtb mr`vi piragrojeci

`oprgvioiet jem tg jssiss prgfriss ge strjtif`c fgjls jem gdkict`vis. ^iragrojeci fgjls jri upmjtim ijcb

 yijr `e tbi jeeujl piragrojeci plje `e cgekuect`ge w`tb tbi dumfit agrouljt`ge prgciss.

Lijm Gfficis jri `miet`im agr ijcb piragrojeci fgjl. Vb`li sivirjl gfficis gr gvirsijs pgsts ojy di

rispges`dli agr tbi `em`v`mujl strjtif`is jem jct`v`t`is tbjt jmvjeci prgfriss ge piragrojeci fgjls, lijm

gfficis jri f`vie tbi cgevie`ef jutbgr`ty tg cggrm`ejti jfiecyw`mi igrts tg mivilgp, `oplioiet, jem

ripgrt ge pljes tg jcb`ivi ijcb piragrojeci fgjl w`tb`e j spic`c t`oiarjoi.

 Jppiem`cis prgv`mi jmm`t`gejl mitj`l ge tbi mivilgpoiet ga tbi AP 4>:=–:2 Strjtif`c ̂ lje jem AP 4>:1 Jeeujl

^iragrojeci ^lje. Jppiem`cis `eclumi j suoojry ga tbi ^ijci Cgrps‐ piragrojeci ojejfioiet arjoiwgrh

(Jppiem`x J), j miscr`pt`ge ga bgw ivjlujt`ge jem risijrcb ̀ eagroim tbi mivilgpoiet ga tbi pljes (Jppiem`x

D), mjtj vjl`mjt`ge jem vir`cjt`ge stjemjrms agr tbi piragrojeci fgjls jem `em`cjtgrs (Jppiem`x C), jem j

suoojry ga tbi stjhibglmir gutrijcb cgemuctim (Jppiem`x M).

F^TJ Ogmire`zjt`ge Jct ga 4>:>]bi ^ris`miet‐s Dumfit `miet`is lgwir-pr`gr`ty prgfrjo jct`v`t`is, wbiri jppl`cjdli, js riqu`rim uemir tbi

F^TJ Ogmire`zjt`ge Jct, 3: Y.S.C. :::9(d)(:>). ]bi pudl`c cje jcciss tbi vgluoi jt;

bttp;//www.wb`tibgusi.fgv/god/dumfit .

]bi ^ijci Cgrps bjs egt diie jshim tg cgetr`duti tg tbi aimirjl fgvireoiet‐s crgss-jfiecy pr`gr`ty fgjls. ^ir

tbi F^TJ Ogmire`zjt`ge Jct ga 4>:>, tbi cgetr`dut`ges ga tbgsi jfiec`is riqu`rim tg ripgrt ge crgss-jfiecy

pr`gr`ty fgjls cje di aguem jt bttp;//www.piragrojeci.fgv.

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Strjtif`c Fgjls

]bi ^ijci Cgrps Jct (:01:) jrt`culjtis tbrii cgri fgjls tbjt cgetr`duti tg tbi ^ijci Cgrps o`ss`ge ga

 wgrlm pijci jem ar`iemsb`p;

:. ]g bilp tbi pigpli ga `etiristim cguetr`is `e oiit`ef tbi`r eiim agr trj`eim oie jem wgoie.

4. ]g bilp prgogti j dittir uemirstjem`ef ga Joir`cjes ge tbi pjrt ga tbi pigplis sirvim.

3. ]g bilp prgogti j dittir uemirstjem`ef ga gtbir pigplis ge tbi pjrt ga Joir`cjes.

]bisi tbrii cgri fgjls cget`eui tg sirvi js tbi aguemjt`ge agr tbi ̂ ijci Cgrps‐ jpprgjcb tg mivilgpoiet jem

tbi tbrii strjtif`c fgjls tbjt fu`mi tbi AP 4>:=-:2 Strjtif`c ^lje;

Strjtif`c Fgjl :; Du`lm`ef Lgcjl Cjpjc`ty

 Jmvjeci lgcjl mivilgpoiet dy strieftbie`ef tbi cjpjc`ty ga lgcjl cgooue`t̀ is jem `em`v`mujls

tbrgufb tbi sirv`ci ga trj`eim Qgluetiirs

]bi ̂ ijci Cgrps‐ jpprgjcb tg mivilgpoiet ̀ s lgcjl jem cgooue`ty-djsim. ̂ ijci Cgrps Qgluetiirs wgrh tg

strieftbie tbi cjpjc`ty ga bgst cguetry ̀ em`v`mujls, frgups, jem cgooue`t`is tg jmvjeci lgcjl mivilgpoiet

gutcgois. Qgluetiirs iefjfi ̀ e prgkict wgrh jem trj`e lgcjl pjrteirs ̀ e jrijs sucb js jfr`culturi, cgooue`ty

icgego`c mivilgpoiet, imucjt`ge, iev`rgeoiet, bijltb, jem ygutb ̀ e mivilgpoiet. ]b`s agcus ge lgcjl cjpjc`ty-

 du`lm`ef bilps tg iesuri tbjt tbi wgrh ga îjci Cgrps Qgluetiirs ̀ s sustj`eim lgef jatir tbi`r sirv`ci `s cgopliti.

^udl`c Dieit; ]brgufb Qgluetiirs‐ cjpjc`ty-du`lm`ef wgrh, lgcjl ̀ em`v`mujls jem cgooue`t`is strieftbie tbi

sh`lls tbiy eiim tg jmmriss tbi`r spic`c cbjlliefis. Js j risult, lgcjl cgem`t`ges jri ̀ oprgvim, jem tbi Joir`cje

pigpli dieit argo j ogri stjdli, prgspirgus, jem pijciaul wgrlm.

Strjtif`c Fgjl 4; Sbjr`ef Joir`cj w`tb tbi Vgrlm

^rgogti j dittir uemirstjem`ef ga Joir`cjes tbrgufb Qgluetiirs wbg l`vi jem wgrh

w`tb`e lgcjl cgooue`t`is

 Qgluetiirs prgogti j dittir uemirstjem`ef ga Joir`cjes jogef lgcjl pigpli tbrgufb mjy-tg-mjy

`etirjct`ges w`tb tbi`r bgst ajo`l`is, cguetirpjrts, ar`iems, jem gtbirs. Gvir tbi cgursi ga tbi`r twg yijrs ga

sirv`ci, Qgluetiirs sbjri Joir`cj w`tb tbi wgrlm”m`spill`ef oytbs jdgut Joir`cjes jem mivilgp`ef miip

riljt`gesb`ps w`tb lgcjl pigpli. ]brgufb tb`s jpprgjcb, Qgluetiirs jlsg lijre ogri jdgut lgcjl cgooue`ty

strieftbs jem cbjlliefis jem du`lm trust w`tb lgcjl pjrteirs, strieftbie`ef tbi`r prgkict wgrh.

^udl`c Dieit; Qgluetiirs jri sgoi ga Joir`cj‐s ogst iict`vi fggmw`ll jodjssjmgrs `e lgcjl cgooue`t`is

jem jrijs ga tbi wgrlm wbiri gtbir mivilgpoiet gr crgss-culturjl ixcbjefi grfje`zjt`ges jri rjrily prisiet.

 Js tbi risult ga `etirjct̀ ges w`tb Qgluetiirs, lgcjl `em`v`mujls jem cgooue`t`is fj`e j ogri cgopliti

uemirstjem`ef ga tbi Ye`tim Stjtis jem dicgoi ogri w`ll`ef tg iefjfi w`tb Joir`cjes.

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Strjtif`c Fgjl 3; Dr`ef`ef tbi Vgrlm Djch Bgoi

@ecrijsi Joir`cjes‐ jwjrieiss jem hegwlimfi ga gtbir culturis jem flgdjl ̀ ssuis tbrgufb

Qgluetiirs wbg sbjri tbi`r ^ijci Cgrps ixpir`iecis jem cget`eui tg sirvi upge tbi`r riture

Mur`ef tbi`r twg yijrs ga sirv`ci, Qgluetiirs lijre tbi ljefujfis, custgos, trjm`t`ges, jem vjluis ga tbi

pigpli w`tb wbgo tbiy l`vi jem wgrh. Qgluetiirs dr`ef tbi wgrlm djch bgoi dy sbjr`ef tbi`r ixpir`iecis

 w`tb ajo`ly, ar`iems, jem tbi Joir`cje pudl`c mur`ef jem jatir tbi`r sirv`ci. ]biy m`rictly cgeeict Joir`cjes

 w`tb lgcjl `em`v`mujls jem cgooue`t`is dgtb `emipiemietly jem tbrgufb ^ijci Cgrps-suppgrtim prgfrjos.

 Js j risult, tbiy miipie jem ier`cb Joir`cjes‐ jwjrieiss jem hegwlimfi ga gtbir cguetr`is, culturis, jem

flgdjl `ssuis. Lgef jatir tbiy riture argo tbi`r gvirsijs jss`feoiets, ritureim Qgluetiirs cget`eui tbi`r

sirv`ci dy prgogt`ef j dittir uemirstjem`ef ga gtbir culturis, iecgurjf`ef jem suppgrt`ef vgluetiir`so,

jem iefjf`ef `e pudl`c sirv`ci.

^udl`c Dieit; Sustj`eim `etirjct`ge ditwiie Joir`cjes jem gtbir pigplis iefiemirs outujl

uemirstjem`ef jem trust, `ecrijs`ef rispict jem buoje m`fe`ty `e wgrlm jj`rs jt bgoi jem jdrgjm.

 Jmm`t`gejlly, tbrgufb tbi`r gvirsijs ixpir`iecis, Qgluetiirs mivilgp ljefujfi, `etirculturjl, ticbe`cjl,

jem ietriprieiur`jl sh`lls tbjt pripjri tbio agr kgds `e tbi 4:st cietury. ]biy dr`ef tbisi sh`lls w`tb tbio

tg tbi`r wgrh `e dgtb tbi pudl`c jem pr`vjti sictgrs, sbjr`ef tbi`r flgdjl ixpir`iecis jem gutlggh w`tb tbi`r

cgllijfuis, ar`iems, jem ajo`ly. ]b`s, `e ture, bilps tg du`lm j ogri cgopit`t`vi Y.S. wgrhagrci.

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^ I J C I C G T ^ S S ] T J ] I F @ C ^ L J E A @ S C J L P I J T S 1

Strjtif`c Gdkict`vis

]bi :: strjtif`c gdkict`vis `miet`im `e tb`s plje cgest`tuti tbi rgjmojp agr jmvjec`ef tbi ^ijci Cgrps o`ss`ge

jem strjtif`c fgjls. Strjtif`c gdkict`vis sirvi js tbi pr`ojry ue`t ga jejlys`s agr jssiss`ef bgw tbi jfiecy `s

piragro`ef jem jri oijsurim tbrgufb spic`c, t`oi-dguem piragrojeci fgjls. ]bi tjdli dilgw `em`cjtis bgwijcb ga tbi strjtif`c gdkict`vis suppgrts ijcb strjtif`c fgjl.

Tiljt`gesb`p ditwiie Strjtif`c Fgjls jem Strjtif`c Gdkict`vis

Strjtif`c Gdkict`vis

Strjtif`c Fgjl :;

Du`lm`ef Lgcjl

Cjpjc`ty 

Strjtif`c Fgjl 4;

Sbjr`ef Joir`cj

 w`tb tbi Vgrlm

Strjtif`c Fgjl 3;

Dr`ef`ef tbi Vgrlm

Djch Bgoi

:. Qgluetiir Vill-Di`ef   l l l

4. Sirv`ci Gppgrtue`ty ga Cbg`ci   l l l

3. Mivilgpoiet @opjct   l l

=. Crgss-Culturjl Yemirstjem`ef   l l l

9. Cget`eujt`ge ga Sirv`ci   l

1. M`virs`ty jem @eclus`ge   l l l

6. S`ti Mivilgpoiet   l l

2. ]rj`e-Yp   l l

0. B`fb-^iragro`ef Lijre`efGrfje`zjt`ge

  l l l

:>. Flgdjl Cgeeict`v`ty    l l l

::. Oijsurioiet agr Tisults   l l l

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Strjtif`c Gdkict`vi :; Qgluetiir Vill-Di`ef

Iebjeci tbi sjaity, sicur`ty, jem bijltb ga Qgluetiirs tbrgufb r`fgrgus priviet`ge jem rispgesi

systios jem b`fb-qujl`ty oim`cjl jem oietjl bijltb sirv`cis (Suppgrts Strjtif`c Fgjls :, 4, jem 3)

Tjt`gejli; ]bi ^ijci Cgrps jmvjecis `ts o`ss`ge tbrgufb tbi wgrh ga tbi Qgluetiirs”tbi ogst `opgrtjet

strjtif`c jssit ga tbi jfiecy. Qgluetiirs mim`cjti tbiosilvis tg sirv`ef tbi`r cguetry `e lgcjl cgooue`t`is

 wbiri tbi bijltb-cjri `earjstructuri jem sicur`ty iev`rgeoiets gatie m`ir argo tbgsi ga tbi Ye`tim Stjtis.

Aurtbir, Qgluetiirs ojy ixpir`ieci j rjefi ga iogt`ges js tbiy jmmriss tbi cgoplix`t`is ga mivilgpoiet

 wgrh jem iecguetir ue`qui strissgrs jssgc`jtim w`tb l`v`ef jem wgrh`ef `e lgcjl cgooue`t`is. Jttiet`ge

tg tbi will-di`ef ga Qgluetiirs jem suppgrt`ef tbi`r ris`l`iecy jllgws tbio tg agcus ge tbi`r jss`feoiet

jem bilps tg iesuri tbjt tbiy riture bgoi sjaily jem `e fggm bijltb. Qgluetiir will-di`ef `s tbi sbjrim

rispges`d`l`ty ga stj jem Qgluetiirs.

Strjtif`is jem Jct`v`t`is;

• A`ejl`zi `oplioietjt`ge ga tbi Hjti ̂ uziy ^ijci Cgrps Qgluetiir ^rgtict`ge Jct ga 4>:: jem iesuri `ts

riagros cget`eui tg fu`mi jfiecy pgl`cy jem prjct`ci

• ^ir`gm`cjlly ivjlujti `em`v`mujl ixpir`iecis w`tb bijltb cjri jem sjaity jem sicur`ty suppgrt

• @oplioiet rif`gejlly jpprgvim sjaity jem sicur`ty stjemjrms agr s`ti silict`ge jem oge`tgr`ef

• ]rj`e stj wbg ̀ etirjct w`tb Qgluetiirs ge oitbgms agr oietgr`ef, mivilgp`ef, jem suppgrt`ef Qgluetiirs

• @oprgvi tbi ricru`toiet, ritiet`ge, jem suppgrt ga ^ijci Cgrps oim`cjl stj 

• Jssiss tbi iicts ga Qgluetiir bijltb jem sjaity ge Qgluetiirs‐ prgmuct`v`ty jt wgrh 

• Iecgurjfi j cgopribies`vi jpprgjcb tg Qgluetiir suppgrt tbrgufb jfiecyw`mi `e`t`jt`vis sucb js tbi

Sixujl Jssjult T`sh-Timuct`ge jem Tispgesi prgfrjo

• ^rgv`mi gefg`ef oim`cjl imucjt`ge jem jmo`e`strjt`vi suppgrt agr îjci Cgrps oim`cjl gfficirs

• Ixpjem oietjl jem iogt`gejl bijltb suppgrt tg prgv`mi Qgluetiirs w`tb tbi tggls tg cgpi w`tb tbi

cbjlliefis ga sirv`ci

• Istjdl`sb j mjtj ojejfioiet systio tg trjch cr`t`cjl sjaity jem sicur`ty ricgooiemjt`ges dy pgsts jem

bijmqujrtirs gfficis

• Oge`tgr tbi iict`vieiss ga Qgluetiirs‐ trj`e`ef riljtim tg sjaity, sicur`ty, jem bijltb jem ojhi eicissjry

jmkustoiets

• Cglljdgrjti w`tb gtbir fgvireoietjl jem egefgvireoietjl jfiec`is ge prgkicts tg `oprgvi Qgluetiir

bijltb gutcgois

Ixtirejl Ajctgrs; Qgluetiirs iecguetir j drgjm rjefi ga sgc`jl jem iev`rgeoietjl cgem`t`ges mur`ef tbi`r

sirv`ci. Js j risult, sjaity, sicur`ty, jem oim`cjl r`shs jri je `ebiriet pjrt ga Qgluetiir sirv`ci.

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^ I J C I C G T ^ S S ] T J ] I F @ C ^ L J E A @ S C J L P I J T S 2

^iragrojeci Fgjls

^iragrojeci Fgjl :.:; @ecrijsi Qgluetiir Sjt`sajct`ge w`tb Sjaity jem Sicur`ty Suppgrt

@ecrijsi tbi pircietjfi ga Qgluetiirs “sjt`sim‟ gr “viry sjt`sim‟ : w`tb sjaity jem sicur`ty

suppgrt tg 24 pirciet dy AP 4>:2

AP 4>:: AP 4>:4 AP 4>:3 AP 4>:= AP 4>:9 AP 4>:1 AP 4>:6 AP 4>:2

]jrfit -- -- -- -- 61% 62% 2>% 24%

Tisult4 63% 12% 6:% 2=%

 : @eclumis tbi tgp twg pgs`t`vi rispgesi gpt`ges ge j vi-pg`et djljecim scjli.

 4 Mui tg tbi `oprgvioiets tg tbi Jeeujl Qgluetiir Surviy (JQS) `e AP 4>:=, `eclum`ef ogm`ay`ef tbi rispgesi scjlis jem rimuc`ef tbilieftb ga tbi quist`geej`ri dy bjla, risults argo AP 4>::–:3 (sbjmim `e frjy) ojy egt di m`rictly cgopjrjdli tg risults `e AP 4>:= jem

 auturi yijrs. Bgwivir, yijr-tg-yijr cgopjr`sge ga risults argo AP 4>:= jem diygem w`ll di pgss`dli. Jmm`t`gejl `eagrojt`ge ge tbiiicts ga tbi JQS cbjefis ge piragrojeci risults ̀ s `e Jppiem`x C, Qir`cjt`ge jem Qjl`mjt`ge ga ̂ iragrojeci Mjtj.

]bi jfiecy ioplgys j r`fgrgus Qgluetiir sjaity jem sicur`ty prgfrjo tg rimuci r`sh jem tg rispgem tg cr`oi

jem sicur`ty `ec`miets. Qgluetiir sjt`sajct`ge w`tb sjaity jem sicur`ty suppgrt `s j m`rict oijsuri ga tbi ifficjcy

ga tbi jfiecy‐s sjaity jem sicur`ty priviet`ge jem rispgesi systios. ]bi jfiecy jlsg oge`tgrs gtbir `em`cjtgrs,

`eclum`ef `ec`miets ga sir`gus cr`oi jfj`est Qgluetiirs, tg `eagro strjtif`is tg sjaifujrm tbi will-di`ef ga

 Qgluetiirs. ]bi jfiecy ixpicts tg `miet̀ ay eiw piragrojeci fgjls ̀ e AP 4>:6 tbjt w`ll prgv`mi jmm`t`gejl tggls

tg oijsuri jem jmvjeci tbi jfiecy‐s Qgluetiir sjaity jem sicur`ty prgfrjo.

 Mjtj Sgurci; Jeeujl Qgluetiir Surviy

 Lijm Gfficis; Gffici ga Sjaity jem Sicur`ty, Gffici ga Flgdjl Gpirjt`ges

^iragrojeci Fgjl :.4; Timuci Qgluetiir M`ssjt`sajct`ge w`tb Oim`cjl jem Oietjl Bijltb Suppgrt

Timuci tbi pircietjfi ga Qgluetiirs “m`ssjt`sim‟ gr “viry m`ssjt`sim‟ : w`tb oim`cjl jem

oietjl bijltb suppgrt tg 6.> pirciet dy AP 4>:1

AP 4>:: AP 4>:4 AP 4>:3 AP 4>:= AP 4>:9 AP 4>:1

]jrfit -- -- -- 2.4% 6.4% 6.>%

Tisult4 6.>% 6.=% 0.4% 2.1%

 : @eclumis tbi dgttgo twg eifjt`vi rispgesi gpt`ges ge j vi-pg`et djljecim scjli.

 4 Mui tg tbi `oprgvioiets tg tbi JQS `e AP 4>:=, `eclum`ef ogm̀ ay`ef tbi rispgesi scjlis jem rimuc`ef tbi lieftb ga tbi quist`geej`ridy bjla, risults argo AP 4>::–:3 (sbjmim `e frjy) ojy egt di m`rictly cgopjrjdli tg risults `e AP 4>:= jem auturi yijrs. Bgwivir,

 yijr-tg-yijr cgopjr`sge ga risults argo AP 4>:= jem diygem w`ll di pgss`dli. Jmm`t`gejl `eagrojt`ge ge tbi iicts ga tbi JQS cbjefisge piragrojeci risults ̀ s `e Jppiem`x C, Qir`cjt`ge jem Qjl̀ mjt`ge ga ̂ iragrojeci Mjtj.

Bijltb-cjri risijrcb suffists j strgef riljt`gesb`p ditwiie pjt`iet sjt`sajct`ge w`tb bijltb cjri jem `oprgvim

bijltb gutcgois. Iesur`ef tbi pircietjfi ga Qgluetiirs wbg jri uesjt`sim w`tb oim`cjl jem oietjl bijltb

suppgrt mgis egt ixciim 6.> pirciet w`ll pljci tbi ^ijci Cgrps ge pjr w`tb tbi b`fbist-piragro`ef Y.S.-djsim

bijltb-cjri prgv`mirs.

 Mjtj Sgurci;  Jeeujl Qgluetiir Surviy

 Lijm Gffici; Gffici ga Bijltb Sirv`cis

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Strjtif`c Gdkict`vi 4; Sirv`ci Gppgrtue`ty ga Cbg`ci

^gs`t`ge tbi ̂ ijci Cgrps js tbi tgp cbg`ci agr tjlietim Joir`cjes ̀ etiristim ̀ e sirv`ci dy

rijcb`ef j eiw fieirjt`ge ga pgtiet`jl Qgluetiirs jem strijol`e`ef tbi jppl`cjt`ge prgciss

(Suppgrts Strjtif̀ c Fgjls :, 4, jem 3)

Tjt`gejli; @ecrijs`ef tbi qujet`ty jem qujl`ty ga Qgluetiir jppl`cjt`ges ̀ s issiet`jl ̀ e grmir tg pgs`t`ge tbi

jfiecy tg prgv`mi mivilgpoiet jss`stjeci rispges`vi tg lgcjl cgooue`ty eiims jem tg prgogti crgss-culturjl

uemirstjem`ef ditwiie tbi Ye`tim Stjtis jem gtbir cguetr`is tbrgufb tbi wgrh ga sh`llim Qgluetiirs.

Strjtif`is jem Jct`v`t`is;

• Ogm`ay dus`eiss prgcissis jem tbi jppl`cjt`ge pljtagro tg jllgw `em`v`mujls tg jpply tg spic`c cguetr̀ is,

sictgrs, jem/gr mipjrturi ogetbs tg `oprgvi trjespjriecy jem tg dittir jccguet agr jppl`cjet priairiecis

• @oplioiet j wj`tl`st systio tg iesuri pgsts‐ riquists agr Qgluetiirs jri llim ijcb yijr

• Istjdl`sb qujrtirly jppl`cjt`ge mijml`eis tg pggl jem rjeh cjem`mjtis jem silict tbi ogst qujl`im jem

cgopit`t`vi ̀ em`v`mujls agr sirv`ci

• Cgemuct ojrhit risijrcb tg dittir uemirstjem tbi fgjls, priairiecis, hiy ogt`vjtgrs, jem mitirriets ga

cgri prgspicts (:2- tg 41-yijr-glms), auturi prgspicts (:9- tg :6-yijr-glms), jem tbi`r pr`ojry `effluiecirs

(sucb js ajo`ly jem ar`iems)

• @evist `e j ejt`gejl pudl`c riljt`ges jem ojrhit`ef cjopj`fe tg du`lm jwjrieiss ga tbi ^ijci Cgrps jogef

cgri prgspicts

• @oprgvi tggls agr cgooue`cjt`ef sirv`ci gppgrtue`t`is tg prgspict`vi Qgluetiirs, `eclum`ef rimis`fe`ef

tbi ^ijci Cgrps wids`ti jem mivilgp`ef jmm`t`gejl cgetiet agr ogd`li miv`cis

• Yt`l`zi tbi îjci Cgrps Tispgesi prgfrjo tg ll riquists agr b`fbly sh`llim jem ixpir`iecim Qgluetiirs

• @oplioiet prgjct`vi ricru`toiet strjtif`is tg iecgurjfi `em`v`mujls `etiristim `e sirv`ci tg jpply tg tbi

^ijci Cgrps

• Aully `oplioiet jppl`cjet rjt`ef jem Qgluetiir jssissoiet tggls

• Timis`fe tbi arjoiwgrh ut`l`zim dy gvirsijs pgsts tg riquist Qgluetiirs, currietly tbi Jss`feoiet Jrij

systio, tg jl`fe w`tb Agcus @e/]rj`e Yp prgfrjoo`ef

• Livirjfi strjtif`c `etirjfiecy, ue`virs`ty, jem pudl`c-pr`vjti pjrteirsb`ps tg ̀ ecrijsi tbi euodir ga

 Qgluetiirs sirv`ef jeeujlly jem p`lgt eiw sirv`ci ogmils

• Ivjlujti tbi iict`vieiss ga tbi riagros `oplioietim tg `oprgvi tbi jppl`cjt`ge, jssissoiet, jem

pljcioiet prgcissis

Ixtirejl Ajctgrs; ]bi ^ijci Cgrps oust di j v`jdli jem jttrjct`vi sirv`ci gppgrtue`ty `e je iev`rgeoiet `e

 wb`cb tjlietim Joir`cjes bjvi je ̀ ecrijs`efly w`mi jrrjy ga sirv`ci gppgrtue`ty gpt`ges.

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^iragrojeci Fgjls

^iragrojeci Fgjl 4.:; Qgluetiir Tiquists Oit

A`ilm :>> pirciet ga tbi Qgluetiirs riquistim dy gvirsijs pgsts ijcb yijr 

AP 4>:: AP 4>:4 AP 4>:3 AP 4>:= AP 4>:9 AP 4>:1 AP 4>:6 AP 4>:2

]jrfit 09% 09% 09% :>>% :>>% :>>% :>>% :>>%

Tisult 06% 06% 0>% 02%

]bi ult`ojti gutcgoi agr tbi Sirv`ci Gppgrtue`ty ga Cbg`ci gdkict`vi ̀ s agr tbi jfiecy tg aully oiit gvirsijs

pgsts‐ riquists agr sh`llim Qgluetiirs. ]b`s piragrojeci fgjl `s j m`rict gutcgoi oijsuri.

 Mjtj Sgurci; ^ijci Cgrps mjtjdjsi (MGQI/^CQMDOS)

 Lijm Gffici; Gffici ga Qgluetiir Ticru`toiet jem Silict`ge

^iragrojeci Fgjl 4.4; @ecrijsi Sirv`ci Gppgrtue`t`is

@ecrijsi tbi euodir ga Qgluetiirs sirv`ef jeeujlly tg :>,>>> dy AP 4>:2

AP 4>:: AP 4>:4 AP 4>:3 AP 4>:= AP 4>:9 AP 4>:1 AP 4>:6 AP 4>:2

]jrfit -- -- -- 6,1>> 2,4>> 2,2>> 0,=>> :>,>>>

Tisult 0,>09 2,>63 6,4>0 1,2:2

^ir tbi ^ijci Cgrps Jct, “`t `s tbi pgl`cy ga tbi Ye`tim Stjtis jem j purpgsi ga tbi ^ijci Cgrps tg oj`etj`e, tg

tbi ojx`ouo ixtiet jpprgpr`jti jem cges`stiet w`tb prgfrjoojt`c jem scjl cges`mirjt`ges, j Qgluetiir cgrps

ga jt lijst :>,>>> ̀ em`v`mujls.‟ Djsim upge jvj`ljdli auem`ef, du`lm`ef jem oj`etj`e`ef je ivie ljrfir Qgluetiir

pgpuljt`ge wgulm iesuri ogri Joir`cjes bjvi tbi gppgrtue`ty tg sirvi”j b`fb pr`gr`ty agr tbi jfiecy.

 Mjtj Sgurci; ^ijci Cgrps mjtjdjsi (^CQMDOS/BTOS)

 Lijm Gffici; Gffici ga Flgdjl Gpirjt`ges

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^ I J C I C G T ^ S S ] T J ] I F @ C ^ L J E A @ S C J L P I J T S

^iragrojeci Fgjl 4.3; @ecrijsi Jppl`cjt`ges

@ecrijsi jppl`cjt`ges agr Qgluetiir sirv`ci tg 49,>>> dy AP 4>:2

AP 4>:: AP 4>:4 AP 4>:3 AP 4>:= AP 4>:9 AP 4>:1 AP 4>:6 AP 4>:2

]jrfit -- -- -- 4>,>>> 44,>>> 43,>>> 4=,>>> 49,>>>

Tisult:  :4,4>1 :>,>0: :>,::2 :6,331 

 :]bi mie`t`ge ga je jppl`cjt`ge agr Qgluetiir sirv`ci wjs ogm`im `e AP 4>:=8 risults agr AP 4>::–:3 jri ripgrtim us`ef tbi priv`gusmie`t`ge. ]bi jfiecy rici`vim :9,=>= jppl`cjt`ges `e AP 4>:= js oijsurim dy tbi priv`gus mie`t`ge. Yemir tbi eiw mie`t`ge, je“jppl`cjt`ge‟ gccurs wbie j qujl`im Y.S. c`t`zie sudo`ts j cgoplitim jppl`cjt`ge agr i`tbir tbi twg-yijr ^ijci Cgrps Qgluetiir

 prgfrjo gr tbi sbgrt-tiro ^ijci Cgrps Tispgesi prgfrjo. ]bi priv`gus mie`t`ge m`m egt `eclumi îjci Cgrps Tispgesi jemriqu`rim tbjt `em`v`mujls sudo`t dgtb je jppl`cjt`ge jem j bijltb b`stgry agro. Yemir tbi eiw mie`t`ge, tbi jfiecy rici`vim :0,:9:jppl`cjt`ges ̀ e AP 4>:=. Agr cgopjr`sge tg tbi AP 4>:= tjrfit, gely jppl`cjt`ges argo tbi twg-yijr prgfrjo (:6,331) jri ripgrtim ̀ e

 AP 4>:=. ]jrfits agr scjl yijrs 4>:9 jem diygem jri sit djsim ge tb`s eiw mie`t`ge, wb`cb `eclumis jppl`cjt`ges argo dgtb tbi twg- yijr prgfrjo jem tbi ^ijci Cgrps Tispgesi prgfrjo.

 Je `ecrijsi ̀ e tbi euodir ga jppl`cjt`ges agr ^ijci Cgrps sirv`ci `s j clijr `em`cjt`ge ga tbi cgopit`t`vieiss ga

tbi ̂ ijci Cgrps js j sirv`ci gppgrtue`ty ga cbg`ci.

 Mjtj Sgurci; ^ijci Cgrps mjtjdjsi (MGQI/^CQMDOS)

 Lijm Gffici; Gffici ga Qgluetiir Ticru`toiet jem Silict`ge

^iragrojeci Fgjl 4.=; Timuci ]`oi argo Jppl`cjt`ge tg @ev`tjt`ge

Timuci tbi jvirjfi t`oi argo jppl`cjt`ge tg ̀ ev`tjt`ge tg eg ogri tbje 3 ogetbs dy AP 4>:1

AP 4>:: AP 4>:4 AP 4>:3 AP 4>:= AP 4>:9 AP 4>:1

]jrfit -- -- -- 9 ogetbs = ogetbs 3 ogetbs

Tisult :> ogetbs :: ogetbs 1 ogetbs: 6 ogetbs

 : @e AP 4>:3, tbi jppl`cjt`ge jem oim`cjl riv`iw prgcissis wiri ogm`im8 `ev`tjt`ges jri egw girim pr`gr tg oim`cjl clijrjeci. ]b`srisultim `e j rimuct`ge ga tbi jvirjfi t`oi argo jppl`cjt`ge tg `ev`tjt`ge.

^r`gr tg tbi riagros tg tbi jppl`cjt`ge prgciss ̀ e AP 4>:=, tbi t`oi riqu`rim tg fg tbrgufb tbi jppl`cjt`ge

prgciss wjs oucb lgefir tbje gtbir sirv`ci gppgrtue`t`is jem bjs diie c`tim js j ojkgr mitirriet dy

prgspict`vi jppl`cjets.

 Mjtj Sgurci; ^ijci Cgrps mjtjdjsi (MGQI/^CQMDOS)

 Lijm Gffici; Gffici ga Qgluetiir Ticru`toiet jem Silict`ge

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Strjtif`c Gdkict`vi 3; Mivilgpoiet @opjct

 Jmvjeci cgooue`ty-djsim mivilgpoiet dy strieftbie`ef tbi cjpjc`ty ga lgcjl `em`v`mujls jem

cgooue`t`is, agcus`ef ge b`fbly iaaict`vi ticbe`cjl ̀ etirviet`ges, jem livirjf`ef strjtif`c

pjrteirsb`ps (Suppgrts Strjtif`c Fgjls : jem 4)

Tjt`gejli; ]bi ^ijci Cgrps mil`virs mivilgpoiet jss`stjeci tg `etiristim bgst cguetr`is tbrgufb tbi wgrh

ga `ts Qgluetiirs. @e cgemuct`ef tbi`r wgrh, Qgluetiirs ut`l`zi iict`vi ticbe`cjl `etirviet`ges tg sbjri tbi`r

sh`lls jem ixpir`ieci w`tb lgcjl `em`v`mujls jem cgooue`t`is jem wgrh cglljdgrjt`vily tg strieftbie lgcjl

cjpjc`ty tg jmmriss mivilgpoiet cbjlliefis. @e jmm`t`ge, tbi ^ijci Cgrps pjrteirs w`tb gtbir Y.S. fgvireoiet,

egefgvireoietjl, jem pr`vjti sictgr mivilgpoiet pjrteirs tg livirjfi risgurcis, hegwlimfi, jem sh`lls tg

ixpjem tbi rijcb ga prgfrjos jem tg iebjeci Qgluetiirs‐ `opjct.

Strjtif`is jem Jct`v`t`is;

• Aully `oplioiet stjemjrm`zim ticbe`cjl trj`e`ef tg iesuri Qgluetiirs bjvi tbi sh`lls riqu`rim tg oiit

cgooue`ty eiims

• ^ir`gm`cjlly oge`tgr cgooue`ty eiim tbrgufb ^rgkict Jmv`sgry Cgoo`ttiis tg iesuri prgkict jct`v`t`is

jmmriss lgcjl mivilgpoiet cbjlliefis jpprgpr`jtily 

• Ixpjem cguetirpjrt trj`e`ef gppgrtue`t`is tg prgv`mi cguetirpjrts jem cgooue`ty oiodirs w`tb

tggls tg wgrh iict`vily w`tb Qgluetiirs jem tg strieftbie tbi cjpjc`ty ga bgst cguetry `em`v`mujls jem

cgooue`t`is

• @oprgvi Qgluetiir trj`e`ef ge wgrh`ef w`tb cgooue`t`is jem bgst cguetry pjrteirs

• Iefjfi w`tb jfiecy strjtif`c pjrteirs tg prgv`mi Qgluetiirs w`tb ticbe`cjl trj`e`ef, tggls, jem risgurcis

• ^rgv`mi oge`tgr`ef jem ivjlujt`ge trj`e`ef tg stj jem Qgluetiirs, `eclum`ef tbi usi ga tbi rimis`feim Qgluetiir Tipgrt`ef ]ggl

• Mivilgp pgst stjemjrms ge tbi ariquiecy jem qujl`ty ga aiimdjch prgv`mim tg Qgluetiirs

Ixtirejl Ajctgrs; Oijsur`ef tbi pric`si `opjct ga Qgluetiirs `e j cgoplix mivilgpoiet spjci prisiets

ue`qui cbjlliefis.

^iragrojeci Fgjls

^iragrojeci Fgjl 3.:; Jmvjeci Cgooue`ty-Djsim Mivilgpoiet Gutcgois

@ecrijsi tbi pircietjfi ga prgkicts w`tb mgcuoietim fj`es ̀ e cgooue`ty-djsim mivilgpoiet

gutcgois tg 2> pirciet dy AP 4>:1

AP 4>:: AP 4>:4 AP 4>:3 AP 4>:= AP 4>:9 AP 4>:1

]jrfit -- -- -- -- -- 2>%

Tisult -- -- -- 61%

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 Qgluetiir prgkicts jem jct`v̀ t`is jri mis`feim jem ixicutim jlgefs m̀i lgcjl pjrteirs. Je `ecrijsi `e tbi pircietjfi

ga prgkicts w`tb mgcuoietim fj`es suffists tbjt Qgluetiirs jri cgetr`dut`ef tg cgooue`ty-djsim mivilgpoiet.

 Mjtj Sgurci; Qgluetiir Tipgrt`ef ]ggl 

 Lijm Gffici; Gffici ga Flgdjl Gpirjt`ges

^iragrojeci Fgjl 3.4; Strieftbie Lgcjl Cjpjc`ty@ecrijsi tbi pircietjfi ga prgkicts w`tb mgcuoietim fj`es ̀ e tbi cjpjc`ty ga

bgst cguetry `em`v`mujls

AP 4>:: AP 4>:4 AP 4>:3 AP 4>:= AP 4>:9 AP 4>:1

]jrfit -- -- -- -- --

Eg tjrfit sit8

Djsil`ei mjtj

cgllict`ge

Tisult -- -- -- --

 Qgluetiirs strieftbie lgcjl cjpjc`ty dy wgrh`ef clgsily w`tb cgooue`ty pjrteirs tbrgufb jll pbjsis ga tbi`rprgkict jct`v`t`is. ]b`s fgjl oijsuris tbi ̀ ecrijsi ̀ e tbi cjpjc`ty ga lgcjl ̀ em`v`mujls, ̀ eclum`ef cguetirpjrts”

 Qgluetiirs‐ pr`ojry cgooue`ty pjrteirs.

 Mjtj Sgurci; Flgdjl Cguetirpjrt Surviy

 Lijm Gffici; Gffici ga Flgdjl Gpirjt`ges

^iragrojeci Fgjl 3.3; @oprgvi Aiimdjch tg Qgluetiirs

@ecrijsi tbi pircietjfi ga Qgluetiirs “sjt`sim‟ gr “viry sjt`sim‟ : w`tb tbi t`oil`eiss jem

qujl`ty ga tbi aiimdjch prgv`mim ge tbi`r wgrh tg 12 pirciet dy AP 4>:2

AP 4>:: AP 4>:4 AP 4>:3 AP 4>:= AP 4>:9 AP 4>:1 AP 4>:6 AP 4>:2

]jrfit -- -- -- =>% 90% 14% 19% 12%

Tisult4 30% 33% 32% 99%

 : @eclumis tbi tgp twg pgs`t`vi rispgesi gpt`ges ge j vi-pg`et djljecim scjli. 4 Mui tg tbi `oprgvioiets tg tbi JQS `e AP 4>:=, `eclum`ef ogm̀ ay`ef tbi rispgesi scjlis jem rimuc`ef tbi lieftb ga tbi quist`geej`ridy bjla, risults argo AP 4>::–:3 (sbjmim `e frjy) ojy egt di m`rictly cgopjrjdli tg risults `e AP 4>:= jem auturi yijrs. Bgwivir,

 yijr-tg-yijr cgopjr`sge ga risults argo AP 4>:= jem diygem w`ll di pgss`dli. Jmm`t`gejl `eagrojt`ge ge tbi iicts ga tbi JQS cbjefisge piragrojeci risults ̀ s `e Jppiem`x C, Qir`cjt`ge jem Qjl̀ mjt`ge ga ̂ iragrojeci Mjtj.

 Qgluetiirs l`vi jem wgrh ̀ e lgcjl cgooue`t`is tbjt jri gatie lgef m`stjecis jwjy argo ^ijci Cgrps stj. Vbie

 Qgluetiirs rici`vi t`oily, b`fb-qujl`ty aiimdjch ge tbi`r wgrh argo stj v`j ioj`l, tixt oissjfis, pbgei cjlls,

rispgesis tg tbi Qgluetiir Tipgrt`ef ]ggl, gr gtbir oicbje`sos, tbiy jri jdli tg dieit argo tbi ixpir`iecijem jmv`ci ga stj, sbjri succissis, jem jmmriss cbjlliefis. ]b`s ̀ etirjct`ge cgetr`dutis tg tbi jd`l`ty ga

 Qgluetiirs tg jcb`ivi tbì r prgkict gutcgois.

 Mjtj Sgurci; Jeeujl Qgluetiir Surviy

 Lijm Gffici; Gffici ga Flgdjl Gpirjt`ges

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^ I J C I C G T ^ S S ] T J ] I F @ C ^ L J E A @ S C J L P I J T S :=

Strjtif`c Gdkict`vi =; Crgss-Culturjl Yemirstjem`ef

Du`lm j miipir outujl uemirstjem`ef ga gtbir culturis dy mivilgp`ef lgef-ljst`ef cgeeict`ges

ditwiie Joir`cje jem bgst cguetry ̀ em`v`mujls jem cgooue`t`is (Suppgrts Strjtif`c Fgjls :, 4, jem 3)

Tjt`gejli; Qgluetiirs jmvjeci culturjl uemirstjem`ef ditwiie tbi Ye`tim Stjtis jem tbi cgooue`t`is wbiri

tbiy sirvi dy l`v`ef jem wgrh`ef ̀ e lgcjl cgooue`t`is jem dy sbjr`ef tbi`r ixpir`iecis w`tb ajo`ly, ar`iems,

jem tbi Joir`cje pudl`c mur`ef tbi`r sirv`ci jem wbie tbiy riture tg tbi Ye`tim Stjtis. @e tb`s wjy, Qgluetiirs

crijti j culturjl w`emgw tbjt iejdlis Joir`cje jem bgst cguetry `em`v`mujls jem cgooue`t`is tg bjvi

oije`efaul cgevirsjt`ges, mivilgp strgef riljt`gesb`ps, jem sustj`e tbi`r `etirjct`ges.

Strjtif`is jem Jct`v`t`is;

• Mivilgp `etirculturjl cgopitiecy trj`e`ef jem tggls agr Qgluetiirs jem stj

• Iecgurjfi currietly sirv`ef jem ritureim Qgluetiirs tg livirjfi eiw ticbeglgfy, ̀ eclum`ef sgc`jl oim`j,

tg ajc`l`tjti cgooue`cjt`ge ditwiie Joir`cjes jem bgst cguetry ̀ em`v`mujls jem cgooue`t`is

• ]rj`e Qgluetiirs ge ojejf`ef culturjl m`iriecis mur`ef tbi`r sirv`ci

• Timis`fe tbi Cgvirmill Vgrlm V`si Scbggls Cgrrispgemieci Ojtcb prgfrjo tg jllgw Qgluetiirs tg

`emipiemietly ̀ miet`ay tbi`r gwe ojtcbis pr`gr tg mipjrturi jem ixpjem imucjtgr jcciss tg ̀ eagrojt`ge

 djsim ge tbì r curr`culuo eiims

Ixtirejl Ajctgrs; ]bi wgrlm `s `etircgeeictim tgmjy `e wjys vjstly m`iriet argo wbie tbi ^ijci Cgrps

 wjs aguemim `e :01:. ]biri jri eiw gppgrtue`t`is tg ut`l`zi ogmire cgooue`cjt̀ ge tggls jem ticbeglgf`is

tg dittir cgeeict Joir`cjes jem pigpli `e tbi cguetr`is wbiri Qgluetiirs sirvi dgtb mur`ef jem jatir j

 Qgluetiir‐s sirv`ci.

^iragrojeci Fgjls

^iragrojeci Fgjl =.:; Frijtir Yemirstjem`ef ga Joir`cjes

@ecrijsi tbi pircietjfi ga cguetirpjrts wbg ripgrt j frijtir uemirstjem`ef ga Joir`cjes jatir

wgrh`ef w`tb j Qgluetiir tg 09 pirciet dy AP 4>:1

AP 4>:: AP 4>:4 AP 4>:3 AP 4>:= AP 4>:9 AP 4>:1

]jrfit -- -- -- -- -- 09%

Tisult: -- -- -- 0=%

 :]bi AP 4>:= risult riprisiets rispgesis argo j lgw pircietjfi ga Qgluetiir cguetirpjrts (jpprgx`ojtily 49 pirciet). Vb`li AP 4>:=risults jri egt flgdjlly riprisietjt`vi, `eagrojt`ge fjtbirim argo gtbir sgurcis, `eclum`ef tbi Bgst Cguetry @opjct Stum`is cgemuctimdy tbi jfiecy argo 4>>2–:4 (www.pijcicgrps.fgv/gpie), prgv`mis suffic`iet iv`mieci tg sit tjrfits agr tb`s piragrojeci fgjl agr AP

 4>:9 jem diygem.

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^ I J C I C G T ^ S S ] T J ] I F @ C ^ L J E A @ S C J L P I J T S

Cguetirpjrts rifuljrly wgrh clgsily w`tb Qgluetiirs. Cguetirpjrts‐ `ecrijsim uemirstjem`ef ga Joir`cjes js

j risult ga sustj`eim mjy-tg-mjy `etirjct`ges w`tb Qgluetiirs `em`cjtis j succissaul pjrteirsb`p agr du`lm`ef

culturjl uemirstjem`ef ditwiie tbi Ye`tim Stjtis jem tbi cguetr`is wbiri Qgluetiirs sirvi.

 Mjtj Sgurci; Flgdjl Cguetirpjrt Surviy

 Lijm Gffici; Gffici ga Flgdjl Gpirjt`ges

^iragrojeci Fgjl =.4; @ecrijsi Crgss-Culturjl Cgeeict`ges

@ecrijsi tbi pircietjfi ga Qgluetiirs wbg ripgrt tbiy ajc`l`tjtim m`rict ̀ etirjct`ges ditwiie

 Joir̀ cje jem bgst cguetry `em`v`mujls jem cgooue`t`is tg 14 pirciet dy AP 4>:1

AP 4>:: AP 4>:4 AP 4>:3 AP 4>:= AP 4>:9 AP 4>:1

]jrfit -- -- -- -- 1>% 14%

Tisult -- -- -- 96%

 Vbie Qgluetiirs jct`vily du`lm strgef cgeeict`ges ditwiie tbi Ye`tim Stjtis jem bgst cguetr`is, tbiy jri

prgogt`ef outujl culturjl uemirstjem`ef. Mjtj Sgurci; Jeeujl Qgluetiir Surviy

 Lijm Gfficis; Gffici ga Gvirsijs ^rgfrjoo`ef jem ]rj`e`ef Suppgrt8 Gffici ga ]b`rm Fgjl jem Titureim Qgluetiir Sirv`cis

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^ I J C I C G T ^ S S ] T J ] I F @ C ^ L J E A @ S C J L P I J T S

Ixtirejl Ajctgrs; Oucb ga tbi ritureim Qgluetiir cgooue`ty‐s cgetr`dut`ge tg tbi jfiecy‐s ]b`rm Fgjl

gccurs grfje`cjlly jem guts`mi tbi cgetrgl ga tbi ̂ ijci Cgrps. ]bi jfiecy w`ll ixplgri gppgrtue`t`is tg du`lm

upge tbi ritureim Qgluetiir cgooue`ty‐s cget`eu`ef igrts tg jmvjeci tbi ^ijci Cgrps o`ss`ge.

^iragrojeci Fgjls

^iragrojeci Fgjl 9.:; Suppgrt Titureim Qgluetiir Cjriir ]rjes`t`ge

@ecrijsi tbi euodir ga ritureim Qgluetiirs wbg jcciss ̂ ijci Cgrps‐ cjriir sirv`cis tg 3,>>>

dy AP 4>:1

AP 4>:: AP 4>:4 AP 4>:3 AP 4>:= AP 4>:9 AP 4>:1

]jrfit -- -- -- 4,9>> 4,69> 3,>>>

Tisult -- -- -- 4,1=0

]bi jfiecy prgv`mis ritureim Qgluetiirs w`tb tgp-egtcb cjriir sirv`cis, sio`ejrs, jem trjes`t`ge tggls

upge riture`ef argo sirv`ci. ^rgv`m`ef tbi cjriir jem pirsgejl mivilgpoiet tggls eicissjry agr ritureim

 Qgluetiirs‐ succiss `e dgtb prgaiss`gejl jem sirv`ci gppgrtue`t`is w`ll ijsi tbì r trjes`t`ge upge riture`ef

bgoi jem ajc`l`tjti je iev`rgeoiet wbiri tbiy cje sbjri tbi`r ixpir`iecis jem prgogti vgluetiir`so jem

pudl`c sirv`ci.

 Mjtj Sgurci; ^ijci Cgrps jmo`e`strjt`vi ricgrms

 Lijm Gffici; Gffici ga ]b`rm Fgjl jem Titureim Qgluetiir Sirv`cis

^iragrojeci Fgjl 9.4; @ecrijsi Titureim Qgluetiir Iefjfioiet

@ecrijsi tbi euodir ga ritureim Qgluetiirs wbg pjrt`c`pjti ̀ e jfiecy-suppgrtim ]b`rm Fgjl

jct`v`t`is tg :1,>>> dy AP 4>:2

AP 4>:: AP 4>:4 AP 4>:3 AP 4>:= AP 4>:9 AP 4>:1 AP 4>:6 AP 4>:2

]jrfit -- -- -- 2,>>> :>,>>> :4,>>> :=,>>> :1,>>>

Tisult -- -- -- 0,69=

]bi jfiecy ajc`l`tjtis j w`mi jrrjy ga jct`v`t`is tg prgv`mi ritureim Qgluetiirs w`tb gppgrtue`t`is tg sbjri

tbi`r ixpir`iecis, `eclum`ef Cgvirmill Vgrlm V`si Scbggls Spijhirs Ojtcb, ricru`toiet iviets, jem ^ijci

Cgrps Viih. ]bi jfiecy jlsg mivilgps ojtir`jls agr ritureim Qgluetiirs tg `emipiemietly cgemuct ]b`rm Fgjl

jct`v`t`is.

 Mjtj Sgurci; ^ijci Cgrps jmo`e`strjt`vi ricgrms

 Lijm Gffici; Gffici ga ]b`rm Fgjl jem Titureim Qgluetiir Sirv`cis

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^ I J C I C G T ^ S S ] T J ] I F @ C ^ L J E A @ S C J L P I J T S :2

Strjtif`c Gdkict`vi 1; M`virs`ty jem @eclus`ge

 Jct`vily ricru`t, suppgrt, jem ritj`e j m`virsi wgrhagrci jem Qgluetiir cgrps jem du`lm je

`eclus`vi culturi tbjt iecgurjfis cglljdgrjt`ge, fflix`d`l`ty, jem aj`reiss (Suppgrts Strjtif`c Fgjls

:, 4, jem 3)

Tjt`gejli; Qgluetiirs sirvi js culturjl jodjssjmgrs `e tbi lgcjl cgooue`t`is wbiri tbiy l`vi jem wgrh. ]g

prgogti j dittir uemirstjem`ef ga Joir`cj, `t `s cr`t`cjl tbjt Qgluetiirs riprisiet tbi r`cb m`virs`ty ga tbi

Y.S. pgpuljt`ge. @e jmm`t`ge, s`eci ojey stj jri mrjwe argo tbi pggl ga ritureim Qgluetiirs, tbi m`virs`ty

ga tbi Qgluetiir cgrps cgetr`dutis tg du`lm`ef j ogri m`virsi wgrhagrci. ]g bjreiss tbi ue`qui pirspict`vis

ga j m`virsi wgrhagrci jem Qgluetiir cgrps, tbi jfiecy w`ll agstir je `eclus`vi grfje`zjt`gejl culturi tbjt

iecgurjfis cglljdgrjt`ge, fflix`d`l`ty, jem aj`reiss.

Strjtif`is jem Jct`v`t`is;

• Mivilgp j ojrhit`ef, cgooue`cjt`ges, jem gutrijcb strjtify tg `ecrijsi tbi m`virs`ty ga tbi ̂ ijci Cgrps

 Qgluetiir jem stj jppl`cjet pggls

• Cglljdgrjti w`tb lgcjl jem rif`gejl frgups jl`feim w`tb uemirriprisietim pgpuljt`ges tg `ecrijsi

jppl`cjt`ges

• @miet`ay jem o`t`fjti icgego`c djrr`irs tg Qgluetiir sirv`ci

• Suppgrt jem oge`tgr tbi `oplioietjt`ge ga tbi sjoi-six cguplis `e`t`jt`vi, wb`cb jllgws sjoi-six

cguplis tg sirvi tgfitbir js ^ijci Cgrps Qgluetiirs

• Mivilgp j systio agr ilm stj tg ricgooiem ritureim ^ijci Cgrps Qgluetiirs wbg cje sirvi js ricru`tirs

agr uemirriprisietim pgpuljt`ges

• Iefjfi tbi ritureim Qgluetiir cgooue`ty `e ricru`t`ef uemirriprisietim pgpuljt`ges

• @miet`ay, suppgrt, jem `oplioiet strjtif`c pjrteirsb`ps tg suppgrt tbi ^ijci Cgrps‐ m`virs`ty ricru`toiet

igrts

• Mivilgp jem `oplioiet jeeujl m`virs`ty ricru`toiet strjtif`is agr ijcb rif`gejl ricru`toiet gffici

• Oge`tgr jppl`cjet mrgp-gut rjtis dy rjci/itbe`c`ty, six, jfi, jem gtbir miogfrjpb`c ilioiets tg `miet`ay

pgtiet`jl djrr`irs

• Suppgrt ioplgyii risgurci frgups tg bilp ricru`t, ritj`e, jem suppgrt stj 

• ^rgv`mi tggls jem trj`e`ef agr stj tg ̀ ecrijsi tbi`r jwjrieiss jem iopgwir tbio tg priviet tbi typis ga

m`scr`o`ejt`ge jem bjrjssoiet `ssuis tbjt cje gccur w`tb`e j m`virsi iev`rgeoiet

• Tiv`iw jem riv`si tbi il`f`d`l`ty stjemjrms agr Qgluetiir sirv`ci, `eclum`ef oim`cjl stjtus il`f`d`l`ty

stjemjrms, tg iesuri tbjt jppl`cjets jri egt ivjlujtim ge tbi djs`s ga jey ajctgr tbjt `s egt rilivjet tg tbi

jd`l`ty tg sirvi iict`vily 

• Mivilgp je jfiecyw`mi M`virs`ty Fgvirejeci Cguec`l tg prgv̀ mi fu`mjeci jem aiimdjch ge tbi

mivilgpoiet jem `oplioietjt`ge ga ^ijci Cgrps pgl`c`is jem `e`t`jt`vis jem tg jmmriss systio`c `ssuis

jem cgecires riljtim tg m`virs`ty jem ̀ eclus`ge

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^ I J C I C G T ^ S S ] T J ] I F @ C ^ L J E A @ S C J L P I J T S

Ixtirejl Ajctgrs; Js tbi îjci Cgrps pr̀ ojr`ly jttrjcts riciet cgllifi frjmujtis, igrts tg `ecrijsi tbi

m`virs`ty ga tbi Qgluetiir pgpuljt`ge jri mipiemiet ̀ e pjrt ge tbi m`virs`ty ga ̀ em`v`mujls cgoplit`ef je

uemirfrjmujti mifrii. S`o`ljrly, stj m`virs`ty `s `effluiecim dy tbi m`virs`ty ga dgtb tbi Qgluetiir pgpuljt`ge

jem tbi Y.S. wgrhagrci. Jmm`t`gejlly, tbi ljch ga j cgooirc`jl stumiet lgje miairoiet gpt`ge ojhis `t m`fficult

agr tbgsi w`tb cgooirc`jl stumiet lgje midt tg sirvi.

^iragrojeci Fgjls

^iragrojeci Fgjl 1.:; @ecrijsi Jppl`cjet M`virs`ty

@ecrijsi jppl`cjt`ges agr Qgluetiir sirv`ci argo ̀ em`v`mujls ga o`egr`ty rjc`jl jem itbe`c frgups

tg 39 pirciet dy AP 4>:1

AP 4>:: AP 4>:4 AP 4>:3 AP 4>:= AP 4>:9 AP 4>:1

]jrfit -- -- -- 34% 3=% 39%

Tisult 41% 46% 3>% 33%

@ecrijs`ef tbi euodir ga jppl`cjt`ges argo ̀ em`v`mujls ga o`egr`ty rjc`jl jem itbe`c frgups”wbg jri

trjm`t`gejlly uemirriprisietim `e tbi ^ijci Cgrps”w`ll risult `e j Qgluetiir pgpuljt`ge tbjt ogri jccurjtily

rifflicts tbi m`virs`ty ga Joir`cj.

 Mjtj Sgurci; ^ijci Cgrps mjtjdjsi (MGQI/^CQMDOS)

 Lijm Gffici; Gffici ga Qgluetiir Ticru`toiet jem Silict`ge

^iragrojeci Fgjl 1.4; Du`lm je Gpie jem @eclus`vi Grfje`zjt`gejl Culturi

@ecrijsi tbi pircietjfi ga ̂ ijci Cgrps Qgluetiirs, Y.S. m`rict b`ri stjaa, jem bgst cguetry ejt`gejl

stjaa wbg “jfrii‟ gr “strgefly jfrii‟ : tbjt tbi jfiecy bjs je gpie jem ̀ eclus`vi grfje`zjt`gejl

culturi tg 0> pirciet dy AP 4>:1

AP 4>:: AP 4>:4 AP 4>:3 AP 4>:= AP 4>:9 AP 4>:1

  ]jrfit4 -- -- -- 29% 22% 0>%

Tisult

Y.S. m`rict b`ri stj -- -- -- 22%

Bgst cguetry stj -- -- -- 20%  

 Qgluetiirs -- -- -- 2>%  

 : @eclumis tbi tgp twg pgs`t`vi rispgesis ge j vi-pg`et djljecim scjli.

 4]bi AP 4>:= tjrfit gely jppl`is tg Y.S. m`rict b`ri stj jem wjs djsim ge je ist`ojti mir`vim argo cgetixtujl `eagrojt`ge argo tbi Ioplgyii Q`iwpg`et Surviy. Djsim ge tbi cgllict`ge ga djsil`ei mjtj argo bgst cguetry stj jem Qgluetiirs tbrgufb tbi Bgst Cguetry Stj Surviy jem Jeeujl Qgluetiir Surviy, rispict`vily (sbjmim `e frjy), tjrfits agr AP 4>:9 jem diygem jpply tg jll tbrii frgups.

]bi ^ijci Cgrps‐ livil ga `eclus`v`ty cje di ljrfily mitiro`eim dy jejlyz`ef tbi pircipt`ges ga Qgluetiirs jem

stj rifjrm`ef gpieeiss jem `eclus`ge `e tbi grfje`zjt`ge w`tb rispict tg rjci, itbe`c`ty, jfi, six, m`sjd`l`ty,

ril`f`ge, sixujl gr`ietjt`ge, jem fiemir ̀ miet`ty/ixpriss̀ ge. ]b`s w`ll prgv`mi j m`rict gutcgoi oijsuri tbjt

cje di ivjlujtim `e mitj`l tg oijsuri bgw jll frgups pirci`vi tbi jfiecy‐s culturi ga `eclus`ge jem tg wbjt

ixtiet ioplgyiis aiil vjluim jem prgmuct`vi.

  Mjtj Sgurcis; Jeeujl Qgluetiir Surviy, Ioplgyii Q`iwpg`et Surviy, jem Bgst Cguetry Stj Surviy

 Lijm Gffici; Gffici ga C`v`l T`fbts jem M`virs`ty

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^ I J C I C G T ^ S S ] T J ] I F @ C ^ L J E A @ S C J L P I J T S 4>

Strjtif`c Gdkict`vi 6; S`ti Mivilgpoiet

Istjdl`sb je iev`rgeoiet cgemuc`vi tg Qgluetiir succiss tbrgufb je `etifrjtim jpprgjcb tg

mivilgp`ef iaaict`vi prgkicts, pripjr`ef wgrh s`tis, jem succissaully cglljdgrjt`ef w`tb lgcjl

pjrteirs (Suppgrts Strjtif`c Fgjls : jem 4)

Tjt`gejli; Diagri j Qgluetiir jrr`vis `e b`s gr bir cguetry ga sirv`ci, tbi ^ijci Cgrps wgrhs tg iesuri tbjt bi

gr sbi w`ll bjvi oije`efaul wgrh gppgrtue`t`is tbjt oiit tbi mivilgpoiet eiims ga tbi lgcjl cgooue`ty jem

tbjt tbiri jri lgcjl pjrteirs `etiristim `e wgrh`ef jlgefs`mi tbi Qgluetiir. ]bi jfiecy jlsg vir`is tbjt ijcb

 wgrh s`ti cje suppgrt tbi Qgluetiir‐s sjaity, sicur`ty, jem oim`cjl jem oietjl bijltb eiims. ]b`s aguemjt`ge

jllgws ijcb Qgluetiir tg agcus ge du`lm`ef riljt`gesb`ps jem strieftbie`ef lgcjl cjpjc`ty dgtb wbie bi gr sbi

jrr`vis `e tbi cgooue`ty, jem tbrgufbgut sirv`ci.

Strjtif`is jem Jct`v`t`is;

• Mivilgp jem `oplioiet pgst-spic`c s`ti mivilgpoiet cr`tir`j, pgl`c`is, jem prgcimuris jem stjemjrm`zi

spic`c cr`tir`j jfiecyw`mi wbiri jpprgpr`jti

• @oprgvi tbi stj-tg-Qgluetiir rjt`g tg prgv`mi ogri stj cjpjc`ty agr s`ti mivilgpoiet jem tg oiit

 Qgluetiir suppgrt riqu`rioiets

• @miet`ay, pripjri, jem trj`e bgst ajo`l`is, bgst jfiec`is, jem cguetirpjrts ge bgw tg l`vi jem wgrh

iict`vily w`tb Qgluetiirs, `eclum`ef sitt`ef clijr ixpictjt`ges rifjrm`ef tbi rgli ga tbi Qgluetiir

• Istjdl`sb will-mieim jem oije`efaul wgrh gppgrtue`t`is agr Qgluetiirs dy silict`ef s`tis w`tb will-

mgcuoietim eiims

• Jss`fe Qgluetiirs tg s`tis wbiri tbiri `s j fggm ojtcb ditwiie tbi Qgluetiirs‐ sh`lls jem ixpir`ieci jem

tbi eiims ga lgcjl cgooue`t`is

• Yt`l`zi ^rgkict Jmv`sgry Cgoo`ttiis tg rifuljrly oge`tgr prgkicts tg iesuri tbiy jmmriss lgcjl

mivilgpoiet eiims

• Mivilgp j ogd`li ticbeglgfy sglut`ge tg trjch jem mgcuoiet tbi iict`vi silict`ge, mgcuoietjt`ge, jem

pripjrjt`ge ga s`tis

Ixtirejl Ajctgrs; Ijcb bgst cguetry jem `em`v`mujl cgooue`ty prgv`mis ue`qui ̀ earjstructuri jem culturjl

cbjlliefis tbjt l`o`t tbi jfiecy‐s jd`l`ty tg jpply cgooge s`ti mivilgpoiet stjemjrms ue`agroly jcrgss jll pgsts.

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^ I J C I C G T ^ S S ] T J ] I F @ C ^ L J E A @ S C J L P I J T S

^iragrojeci Fgjls

^iragrojeci Fgjl 6.:; @oprgvi S`ti Mivilgpoiet

@ecrijsi tbi pircietjfi ga Qgluetiirs “sjt`sim‟ gr “viry sjt`sim‟ : w`tb s`ti silict`ge jem

pripjrjt`ge tg 12 pirciet dy AP 4>:2

AP 4>:: AP 4>:4 AP 4>:3 AP 4>:= AP 4>:9 AP 4>:1 AP 4>:6 AP 4>:2

]jrfit -- -- -- ==% 14% 1=% 11% 12%

Tisult4 =4% =:% =4% 90%

 : @eclumis tbi tgp twg rispgesi gpt`ges ge j vi-pg`et djljecim scjli.

 4 Mui tg tbi `oprgvioiets tg tbi JQS `e AP 4>:=, `eclum`ef ogm̀ ay`ef tbi rispgesi scjlis jem rimuc`ef tbi lieftb ga tbi quist`geej`ridy bjla, risults argo AP 4>::–:3 (sbjmim `e frjy) ojy egt di m`rictly cgopjrjdli tg risults `e AP 4>:= jem auturi yijrs. Bgwivir,

 yijr-tg-yijr cgopjr`sge ga risults argo AP 4>:= jem diygem w`ll di pgss`dli. Jmm`t`gejl `eagrojt`ge ge tbi iicts ga tbi JQS cbjefisge piragrojeci risults ̀ s `e Jppiem`x C, Qir`cjt`ge jem Qjl̀ mjt`ge ga ̂ iragrojeci Mjtj.

]bi jfiecy bjs j rispges`d`l`ty tg mivilgp je iev`rgeoiet agr Qgluetiirs‐ succiss dy iesur`ef tbjt s`tis jri

iict`vily silictim jem pripjrim agr tbi`r jrr`vjl. Mjtj Sgurci; Jeeujl Qgluetiir Surviy

 Lijm Gfficis; Jar`cj Tif`ge8 Iurgpi, Oim`tirrjeije, jem Js`j Tif`ge8 @etir-Joir`cj jem tbi ^jc`c Tif`ge

^iragrojeci Fgjl 6.4; @oprgvi Cguetirpjrt Silict`ge jem ^ripjrjt`ge

@ecrijsi tbi pircietjfi ga Qgluetiirs “sjt`sim‟ gr “viry sjt`sim‟ : w`tb tbi cgooue`ty

`etifrjt`ge jem prgkict wgrh suppgrt prgv`mim dy tbi`r jss`feim cguetirpjrt tg 1: pirciet dy

AP 4>:2

AP 4>:: AP 4>:4 AP 4>:3 AP 4>:= AP 4>:9 AP 4>:1 AP 4>:6 AP 4>:2

]jrfit -- -- -- 3=% 99% 96% 90% 1:%Tisult4 3:% 34% 34% 93%

 : @eclumis tbi tgp twg rispgesi gpt`ges ge j vi-pg`et djljecim scjli.

 4 Mui tg tbi `oprgvioiets tg tbi JQS `e AP 4>:=, `eclum`ef ogm̀ ay`ef tbi rispgesi scjlis jem rimuc`ef tbi lieftb ga tbi quist`geej`ridy bjla, risults argo AP 4>::–:3 (sbjmim `e frjy) ojy egt di m`rictly cgopjrjdli tg risults `e AP 4>:= jem auturi yijrs. Bgwivir,

 yijr-tg-yijr cgopjr`sge ga risults argo AP 4>:= jem diygem w`ll di pgss`dli. Jmm`t`gejl `eagrojt`ge ge tbi iicts ga tbi JQS cbjefisge piragrojeci risults ̀ s `e Jppiem`x C, Qir`cjt`ge jem Qjl̀ mjt`ge ga ̂ iragrojeci Mjtj.

 Vb`li Qgluetiirs wgrh w`tb j vjr`ity ga lgcjl pjrteirs tbrgufbgut tbi`r sirv`ci, tbi ̂ ijci Cgrps silicts jem

jss`fes lgcjl cguetirpjrts tg Qgluetiirs wbie tbiy rst jrr`vi jt tbi`r s`tis tg bilp cgeeict tbio tg tbi`r

cgooue`t`is jem tg sirvi js risgurcis agr tbi`r prgkict wgrh. Qgluetiirs ripgrt`ef tbjt tbiy rici`vim jmiqujti

suppgrt argo tbi`r jss`feim cguetirpjrt ̀ em`cjtis tbjt pgsts jri prgpirly silict`ef jem pripjr`ef lgcjl pjrteirs

js j pjrt ga tbi s`ti mivilgpoiet prgciss.

 Mjtj Sgurci; Jeeujl Qgluetiir Surviy

 Lijm Gfficis; Jar`cj Tif`ge8 Iurgpi, Oim`tirrjeije, jem Js`j Tif`ge8 @etir-Joir`cj jem tbi ^jc`c Tif`ge

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^ I J C I C G T ^ S S ] T J ] I F @ C ^ L J E A @ S C J L P I J T S 44

Strjtif`c Gdkict`vi 2; ]rj`e-Yp

Mivilgp j b`fbly iaaict`vi Qgluetiir cgrps tbrgufb j cget`euuo ga lijre`ef tbrgufbgut sirv`ci

(Suppgrts Strjtif`c Fgjls : jem 4)

Tjt`gejli; B`fb-qujl`ty trj`e`ef `s cietrjl tg tbi succiss ga Qgluetiirs. ]bi ^ijci Cgrps `evists `e ticbe`cjl

trj`e`ef tg iesuri tbjt Qgluetiirs bjvi tbi eicissjry sh`lls tg mrjw upge, cgetr`duti tg, jem suppgrt lgcjl

cjpjc`ty-du`lm`ef igrts. ]rj`e`ef jlsg agcusis ge du`lm`ef Qgluetiirs‐ ljefujfi sh`lls jem culturjl jcu`ty

tg iesuri succiss ̀ e tbi`r ticbe`cjl wgrh jem tg ajc`l`tjti culturjl ̀ etifrjt`ge jem outujl uemirstjem`ef.

^rgv`m`ef j cget`euuo ga lijre`ef tbrgufbgut sirv`ci iesuris tbjt Qgluetiirs rici`vi tbi tggls jem suppgrt

tbiy eiim jt hiy o`listgeis tbrgufbgut tbi`r sirv`ci.

Strjtif`is jem Jct`v`t`is;

• Cget`eui tg ivjlujti jem riei tbi trj`e`ef ojtir`jls mivilgpim tbrgufb tbi Agcus-@e/]rj`e-Yp strjtify 

• Mivilgp jem `oplioiet j flgdjl Qgluetiir cget`euuo ga lijre`ef agr tbi s`x prgkict sictgrs tbjt

iopbjs`zis sila-m`rictim lijre`ef, ut`l`zis cgjcb`ef jem oietgr`ef, agstirs cgooue`t`is ga prjct`ci, jem`eclumis `em`v`mujl lijre`ef pljes agr Qgluetiirs

• Istjdl`sb tiro`ejl lijre`ef gdkict`vis jem oijsuri Qgluetiir‐s prgfriss tgwjrm jcb`iv`ef tbio

tbrgufbgut sirv`ci, ̀ eclum`ef jt tbi iem ga pri-sirv`ci trj`e`ef jem clgsi ga sirv`ci

• Sbjri trj`e`ef jem ljefujfi-lijre`ef ojtir`jls tbrgufb je gel`ei hegwlimfi-sbjr`ef pljtagro

• Mivilgp agrojl trj`e`ef cirt`cjtis jem ixjo prgcissis tg mgcuoiet tbi trj`e`ef rici`vim dy Qgluetiirs

jem tbi ixpirt`si jem prgc`iecy livils jcb`ivim

• @oplioiet ojemjtgry clgsi-ga-sirv`ci ljefujfi tist`ef jem iecgurjfi pgsts tg jmo`e`stir ljefujfi

ixjos tg Qgluetiirs jt o`m-sirv`ci

• ^`lgt eiw jpprgjcbis tg tbi cgetiet, siquiec`ef, jem mis`fe ga Qgluetiir trj`e`ef

Ixtirejl Ajctgrs; Je `ecrijsi ̀ e cr`t`cjl sjaity jem sicur`ty trj`e`ef cgetiet rimucis tbi joguet ga t`oi tbjt

cje di spiet ge ticbe`cjl jem ljefujfi trj`e`ef. Jmm`t`gejlly, trj`eirs jt sgoi pgsts jri tiopgrjry b`ris, jem

tbi ritiet`ge ga tbisi ixpir`iecim trj`eirs yijr-tg-yijr ̀ s cbjllief`ef.

^iragrojeci Fgjls

^iragrojeci Fgjl 2.:; @oprgvi Ljefujfi Lijre`ef

@ecrijsi tbi pircietjfi ga Qgluetiirs tistim jt clgsi ga sirv`ci wbg jcb`ivi tbi “jmvjecim‟ livil

gr jdgvi ge tbi ljefujfi prgc`iecy ̀ etirv`iw tg 6> pirciet dy AP 4>:2

AP 4>:: AP 4>:4 AP 4>:3 AP 4>:= AP 4>:9 AP 4>:1 AP 4>:6 AP 4>:2

]jrfit -- -- -- 9>% 99% 1>% 19% 6>%

Tisult -- -- -- 13%

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^ I J C I C G T ^ S S ] T J ] I F @ C ^ L J E A @ S C J L P I J T S

Mivilgp`ef lgcjl ljefujfi sh`lls `s cr`t`cjl agr Qgluetiirs‐ jd`l`ty tg `etifrjti `etg tbi`r cgooue`ty, wgrh iict`vily,

jem oj`etj`e tbi`r sjaity jem sicur`ty. Je ̀ ecrijsi ̀ e tbi pircietjfi ga Qgluetiirs wbg jcb`ivi j b`fb livil

ga ljefujfi prgc`iecy `em`cjtis tbi jfiecy `s prgv`m`ef iict`vi ljefujfi trj`e`ef jem suppgrt tbrgufbgut

 Qgluetiirs‐ sirv`ci.

 Mjtj Sgurci; ^ijci Cgrps mjtjdjsi (Q@MJ)

 Lijm Gfficis; Gffici ga Gvirsijs ^rgfrjoo`ef jem ]rj`e`ef Suppgrt8 Jar`cj Tif`ge8 Iurgpi, Oim`tirrjeije, jem Js`j Tif`ge8 @etir- Joir`cj jem tbi ^jc`c Tif`ge

^iragrojeci Fgjl 2.4; @ecrijsi Iaaict`vieiss ga ]icbe`cjl ]rj`e`ef

@ecrijsi tbi pircietjfi ga Qgluetiirs wbg ripgrt tbjt tbi`r ticbe`cjl trj`e`ef wjs “iaaict`vi‟ gr

“viry iaaict`vi‟ : ̀ e pripjr`ef tbio tg wgrh jt tbi`r s`ti tg 16 pirciet dy AP 4>:2

AP 4>:: AP 4>:4 AP 4>:3 AP 4>:= AP 4>:9 AP 4>:1 AP 4>:6 AP 4>:2

]jrfit -- -- -- 94% 1=% 19% 11% 16%

Tisult4 ==% ==% 9>% 13%

 :

 @eclumis tbi tgp twg pgs`t`vi rispgesi gpt`ges ge j vi-pg`et djljecim scjli. 4 Mui tg tbi `oprgvioiets tg tbi JQS `e AP 4>:=, `eclum`ef ogm̀ ay`ef tbi rispgesi scjlis jem rimuc`ef tbi lieftb ga tbi quist`geej`ridy bjla, risults argo AP 4>::–:3 (sbjmim `e frjy) ojy egt di m`rictly cgopjrjdli tg risults `e AP 4>:= jem auturi yijrs. Bgwivir,

 yijr-tg-yijr cgopjr`sge ga risults argo AP 4>:= jem diygem w`ll di pgss`dli. Jmm`t`gejl `eagrojt`ge ge tbi iicts ga tbi JQS cbjefisge piragrojeci risults ̀ s `e Jppiem`x C, Qir`cjt`ge jem Qjl̀ mjt`ge ga ̂ iragrojeci Mjtj.

Iict`vi ticbe`cjl trj`e`ef cgvirs tgp`cs riljtim tg tbi wgrh tbjt Qgluetiirs w`ll cgemuct jt tbi`r Qgluetiir s`ti.

 Mjtj Sgurci; Jeeujl Qgluetiir Surviy

 Lijm Gfficis; Gffici ga Gvirsijs ^rgfrjoo`ef jem ]rj`e`ef Suppgrt8 Jar`cj Tif`ge8 Iurgpi, Oim`tirrjeije, jem Js`j Tif`ge8 @etir- Joir`cj jem tbi ^jc`c Tif`ge

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^ I J C I C G T ^ S S ] T J ] I F @ C ^ L J E A @ S C J L P I J T S 4=

Strjtif`c Gdkict`vi 0; B`fb-^iragro`ef Lijre`ef Grfje`zjt`ge

Cult`vjti j b`fb-piragro`ef lijre`ef grfje`zjt`ge dy `evist`ef `e prgaiss`gejlmivilgpoiet agr stjaa, `oprgv`ef stjaa ritiet`ge, jem strieftbie`ef `est`tut`gejloiogry (Suppgrts Strjtif`c Fgjls :, 4, jem 3)

Tjt`gejli; ]bi ue`qui ljw l`o`t`ef tbi ojkgr`ty ga Y.S.-djsim jem Joir`cje gvirsijs ^ijci Cgrps stj tg vi-

 yijr jppg`etoiets risults ̀ e j cgestjet `efflux ga arisb `mijs jem ̀ eegvjt`ge. @t jlsg prgmucis s`fe`cjet buoje

cjp`tjl jem hegwlimfi ojejfioiet cbjlliefis. Jt tbi sjoi t`oi, bgst cguetry ejt`gejl stj gatie sirvi lgefir

tbje Joir`cje stj jem bjvi viry m`iriet prgaiss`gejl mivilgpoiet eiims. ]g succissaully jmvjeci tbi ^ijci

Cgrps o`ss`ge, tbi jfiecy oust di j b`fb-piragro`ef lijre`ef grfje`zjt`ge tbjt `evists ̀ e stj mivilgpoiet,

ritj`es ioplgyiis tg tbi aullist ixtiet ga tbi ljw, jem mrjws argo j miip `est`tut`gejl oiogry tg lijre argo `ts

pjst jem c`rculjti dist prjct`cis jogef Qgluetiirs jem stj.

Strjtif`is jem Jct`v`t`is;

• @e`t`jti tbi mivilgpoiet ga j cgopitiecy jem sh`lls jssissoiet prgfrjo agr ^ijci Cgrps mgoist`c jem

gvirsijs stj 

• @evist `e je jutgojtim systio tg trjch trj`e`ef iviets tg mivilgp j ogri cgst-iict`vi trj`e`ef prgfrjo

• ^ursui lif`sljt`vi ogm`cjt`ges tg tbi vi-yijr ruli, wb`cb fieirjlly l`o`ts stj tg vi-yijr jppg`etoiets

• @oplioiet mivilgpoiet ga j lijmirsb`p cget`euuo agr jfiecy supirv̀ sgrs

• Vgrh w`tb jfiecy supirv`sgrs tg mivilgp `em`v`mujl mivilgpoiet pljes agr stj 

• Tiv`iw jem stjemjrm`zi tbi gedgjrm`ef prgciss agr jll stj, `eclum̀ ef gffici/pgst-djsim gr`ietjt`ge jem

trj`e`ef diygem eiw ioplgyii gr`ietjt`ge

• @oplioiet j oietgr`ef jem cgjcb`ef prgfrjo agr jll jfiecy stj, ̀ eclum`ef j cgopgeiet mis`feim agr bgst

cguetry ejt`gejl stj tbjt agcusis ge iict`vi strjtif`is agr jmvjec`ef tbi`r cjriirs jem agr wgrh`ef w`tb

 Qgluetiirs

• Iecgurjfi crgss-trj`e`ef tg prgv̀ mi cgvirjfi jem cget`eu`ty ga gpirjt`ges

• @miet`ay jfiecyw`mi trj`e`ef riqu`rioiets jem cgsts tg mivilgp j m`sc`pl`eim trj̀ e`ef dumfit

• Istjdl`sb j pggl ga trj`eim stj w`tb tbi riqu`s`ti clijrjecis wbg jri pripjrim tg ll vjcjec`is `a gvirsijs

stj ̀ e cr`t`cjl pgs`t`ges lijvi ueixpictimly

• Ogm`ay pgl`cy tg riqu`ri tbi mivilgpoiet ga trjes`t`ge mgcuoiets dy mipjrt`ef stj mur`ef tbi g-

 dgjrm`ef prgciss

• Timuci prglgefim gvirsijs stjffief vjcjec`is jt pgsts

• @oprgvi tbi g-dgjrm`ef prgciss dy cglljdgrjt`ef w`tb aimirjl fgvireoiet ioplgyirs tg pljci stj w`tb

ege-cgopit`t v̀i il`f`d`l`ty 

• Mivilgp j strjtify agr `oprgv`ef tbi ritiet`ge ga trj`e`ef stj 

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^ I J C I C G T ^ S S ] T J ] I F @ C ^ L J E A @ S C J L P I J T S

• Ixpir`oiet w`tb prgv`m`ef yijr-rguem ioplgyoiet gppgrtue`t`is agr tiopgrjry bgst cguetry ejt`gejl

stj ̀ e b`fb-turegvir pgs`t`ges

• @ecrijsi gel`ei trj`e`ef tg ixpjem lijre`ef gppgrtue`t`is agr mgoist`c jem gvirsijs stj 

• @oprgvi tbi iffic`iecy ga rgut`ei tjshs dy mivilgp`ef j ripgs`tgry ga stjemjrm gpirjt`ef prgcimuris jem

tiopljtis agr pgst gpirjt`ges

• Ogm`ay jfiecy pgl`cy tg iejdli ojejfirs tg prgv`mi ioplgyiis w`tb ijrly egt`cjt`ge rifjrm`ef pgtiet`jl

ixties`ges tg tbi`r tiro jppg`etoiets tg j`m `e ritiet`ge

Ixtirejl Ajctgrs; ]bi ljw tbjt fieirjlly l`o`ts stj tg vi-yijr jppg`etoiets prgmucis s`fe`cjet trjesjct`ge

cgsts jem crijtis cbjlliefis tg du`lm`ef j b`fb-piragro`ef lijre`ef grfje`zjt`ge.

^iragrojeci Fgjls

^iragrojeci Fgjl 0.:; @oprgvi Stjaa ]rj`e`ef

@ecrijsi tbi pircietjfi ga stjaa sjt`sim: w`tb tbi trj`e`ef tbiy rici`vim tg mg tbi`r kgd

tg 14 pirciet dy AP 4>:2

AP 4>:: AP 4>:4 AP 4>:3 AP 4>:= AP 4>:9 AP 4>:1 AP 4>:6 AP 4>:2

  ]jrfit4 -- -- -- 9=% 91% 92% 1>% 14%

Tisult

Y.S. m`rict

b`ri stj 9>% 9>% 96% 99%

Bgst

cguetry

stj 

-- -- -- 14%

 : @eclumis tbi tgp twg pgs`t`vi rispgesi gpt`ges ge j vi-pg`et djljecim scjli. 4]bi AP 4>:= tjrfit gely jppl`is tg Y.S. m`rict b`ri stj jem wjs djsim ge jctujl risults argo tbi Ioplgyii Q`iwpg`et Surviy. Djsim ge tbicgllict`ge ga djsil`ei mjtj argo bgst cguetry stj tbrgufb tbi Bgst Cguetry Stj Surviy (sbjmim `e frjy), tjrfits agr AP 4>:9 jem diygemjpply tg dgtb Y.S. m`rict b`ri jem bgst cguetry stj.

 Je `ecrijsi ̀ e stj sjt`sajct`ge riljtim tg stj trj`e`ef `em`cjtis tbjt stj jri dì ef prgv`mim tbi tggls jem

trj`e`ef tg mg tbi`r kgd iict`vily jem tg mivilgp prgaiss`gejlly.

 Mjtj Sgurcis; Ioplgyii Q`iwpg`et Surviy jem Bgst Cguetry Stj Surviy

 Lijm Gfficis; Gffici ga Buoje Tisgurcis Ojejfioiet, Gffici ga Gvirsijs ^rgfrjoo`ef jem ]rj`e`ef Suppgrt

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^iragrojeci Fgjl 0.4; @ecrijsi Stjaa ]ieuri

@ecrijsi tbi jvirjfi tieuri ga Y.S. m`rict b`ri stjaa tg = yijrs dy AP 4>:1

AP 4>:: AP 4>:4 AP 4>:3 AP 4>:= AP 4>:9 AP 4>:1

]jrfit -- -- -- -- -- = yijrs

Tisult -- 3.3 yijrs =.: yijrs 3.6 yijrs

Mui tg tbi ljw tbjt fieirjlly l`o`ts stj jppg`etoiets tg vi yijrs, tbi jfiecy wgrhs tg ritj`e b`fb-piragro`ef

ioplgyiis agr js lgef js pgss`dli jem tg o`e`o`zi stjffief fjps.

 Mjtj Sgurci; ^ijci Cgrps mjtjdjsi (EAC)

 Lijm Gffici; Gffici ga Buoje Tisgurcis Ojejfioiet

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^ I J C I C G T ^ S S ] T J ] I F @ C ^ L J E A @ S C J L P I J T S

Strjtif`c Gdkict`vi :>; Flgdjl Cgeeict`v`ty

Iejdli sijoliss cgooue`cjt`ge jem cglljdgrjt`ge agr jll Qgluetiirs jem stjaa dy ogmire`z`ef

jem ̀ etifrjt`ef ̀ eagrojt`ge ticbeglgfy systios jem livirjf`ef tbi ̀ eegvjt`ge ga Qgluetiirs jem

stjaa ̀ e tbi ilm (Suppgrts Strjtif`c Fgjls :, 4, jem 3)

Tjt`gejli; @eagrojt`ge ticbeglgfy (@]) ̀ s cbjef`ef rjp`mly8 gatie, Qgluetiirs ̀ e tbi ilm jem tbi`r lgcjl

pjrteirs jri us`ef j drgjmir spictruo ga ticbeglgf`is tbje tbi ^ijci Cgrps cje suppgrt. Jt tbi sjoi t`oi, tbi

jfiecy oj`etj`es sivirjl lifjcy jppl`cjt`ges tg ojejfi ̀ eagrojt`ge jt bijmqujrtirs jem gvirsijs pgsts tbjt

eg lgefir oiit tbi ivglv`ef eiims ga tbi ^ijci Cgrps. ]bi cgeffluieci ga tbisi ajctgrs prgmucis `eiffic`iec`is

`e bgw Qgluetiirs jem stj cgooue`cjti jem cglljdgrjti, ̀ eb`d`t`ef tbi jfiecy‐s jd`l`ty tg jmvjeci ̀ ts o`ss`ge.

 J flgdjlly cgeeictim jfiecy, suppgrtim dy j fflix`dli @] systio jem `ev`fgrjtim dy ilm-djsim ixpir`oietjt`ge

jem prgdlio sglv`ef, w`ll livirjfi ogmire ticbeglgfy tg drijh mgwe djrr`irs tg cgooue`cjt`ge jem

cglljdgrjt`ge.

Strjtif`is jem Jct`v`t`is;

• Du`lm ogmire trjch`ef, jejlys`s, jem ripgrt`ef jppl`cjt`ges tbjt iejdli ijsy mjtjdjsi oj`etiejeci, mjtj`etifrjt`ge, jem mjtj jcciss

• Ogmire`zi tbi ^ijci Cgrps @etrjeit tg `oprgvi ̀ eagrojt`ge sbjr`ef jogef stj 

• Crijti j cgesgl`mjtim Qgluetiir, ritureim Qgluetiir, jem stj cgetjct mjtjdjsi tg `oprgvi mjtj qujl`ty

jem jcciss tg cgetjct ̀ eagrojt`ge

• Istjdl`sb j clijrly mieim, trjespjriet r`sh jssissoiet strjtify riljtim tg eiw ̀ eagrojt`ge ticbeglgfy

prgkicts jem jrcb`vi mic`s`ges agr riairieci

• ^rgv`mi fu`mjeci, trj`e`ef, jem jcciss tg stj ge eiw oitbgms ga cgooue`cjt`ge cgoogely usim dy

 Qgluetiirs, sucb js sgc`jl oim`j, tg ajc`l`tjti cgooue`cjt`ge jem cglljdgrjt̀ ge

• Mis`fe fflix`dli systios, pljtagros, jem prgcissis tg di cgopjt`dli w`tb ivglv`ef ticbeglgfy (i.f., ogd`li

miv`cis)

• Suppgrt tbi mivilgpoiet ga Qgluetiir-mr`vie sglut`ges, sucb js tbgsi argo tbi ̂ ijci Cgrps @eegvjt`ge

Cbjlliefi jem gtbir crgwm-sgurc`ef jct`v`t`is, tg `oprgvi bgw tbi jfiecy usis ticbeglgfy tg mil`vir ge `ts

o`ss`ge

• Iecgurjfi tbi usi ga ^CL`vi js tbi ^ijci Cgrps‐ hegwlimfi-sbjr`ef pljtagro agr Qgluetiirs jem stj tg

ojejfi prgkict jem jmo`e`strjt`vi cgetiet jem `miet`ay prgo`s`ef prjct`cis

Ixtirejl Ajctgrs; J ojkgr @] cbjlliefi agr tbi ^ijci Cgrps `s tg ut`l`zi rjp`mly ivglv`ef ticbeglgfy,

sucb js ogd`li ticbeglgfy, tg `ecrijsi cgooue`cjt`ge jem cglljdgrjt`ge jogef Qgluetiirs, pgsts, jem

bijmqujrtirs wb`li oj`etj`e`ef gpirjt`gejl stjd`l`ty, sicur`ty, jem ril`jd`l`ty `e j cgoplix gpirjt`gejl jem

rifuljtgry iev`rgeoiet.

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^ I J C I C G T ^ S S ] T J ] I F @ C ^ L J E A @ S C J L P I J T S 42

^iragrojeci Fgjls

^iragrojeci Fgjl :>.:; Mivilgp je @etifrjtim ]icbeglgfy ^ljtagro

Tit`ri jll lifjcy jppl`cjt`ges jem cgesgl`mjti auect`ges ̀ etg je `etifrjtim pljtagro dy AP 4>:2

AP 4>:: AP 4>:4 AP 4>:3 AP 4>:= AP 4>:9 AP 4>:1 AP 4>:6 AP 4>:2

]jrfit -- -- -- :>% 3>% 9>% 6>% :>>%

Tisult -- -- -- :9%

]brgufb tbi ̂ ljtagro Ogmire`zjt`ge prgkict, lifjcy jppl`cjt`ges w`ll di rit`rim jem tbi`r auect`ges

cgesgl`mjtim ̀ etg j cgooge, ̀ etifrjtim pljtagro. ]bi prgkict w`ll `oprgvi mjtj qujl`ty jem ajc`l`tjti ̀ ecrijsim

jcciss tg mjtj tg oiit tbi ivglv`ef `eagrojt`ge eiims ga tbi jfiecy.

 Mjtj Sgurci; ^ijci Cgrps jmo`e`strjt`vi ricgrms

 Lijm Gffici; Gffici ga tbi Cb`ia @eagrojt`ge Gfficir 

^iragrojeci Fgjl :>.4; Ajc`l`tjti Hegwlimfi Sbjr`ef

@ecrijsi tbi pircietjfi ga Qgluetiirs wbg ripgrt tbjt tbiy usi tbi m`f`tjl ojtir`jls prgv`mim dy

tbi ̂ ijci Cgrps ̀ e tbi`r wgrh tg 29 pirciet dy AP 4>:1

AP 4>:: AP 4>:4 AP 4>:3 AP 4>:= AP 4>:9 AP 4>:1

]jrfit -- -- -- -- 2>% 29%

Tisult -- -- -- 66%

 V`tb tbi sprijm ga @etireit jem ogd`li ticbeglgfy tg ojey ga tbi cgooue`t`is wbiri Qgluetiirs sirvi,

 Qgluetiirs cje cglljdgrjti w`tb piirs jcrgss prgkicts, cgooue`t`is, cguetr`is, jem tbi wgrlm. Jcciss tg m̀ f`tjl

risgurcis tbrgufb hegwlimfi-sbjr̀ ef pljtagros ajc`l`tjtis tb`s cglljdgrjt`ge dy iejdl`ef dgtb Qgluetiirs jemstj tg stgri jem sijrcb agr spic`c prgkict `eagrojt`ge. Js j risult, Qgluetiirs jem stj cje du`lm upge jlrijmy

succissaul prgkicts jem strjtif`is. ^CL`vi `s tbi ^ijci Cgrps‐ pr`ojry hegwlimfi jem `eagrojt`ge ixcbjefi

pljtagro agr Qgluetiirs jem stj.

 Mjtj Sgurci; Jeeujl Qgluetiir Surviy

 Lijm Gffici; Gffici ga Gvirsijs ^rgfrjoo`ef jem ]rj`e`ef Suppgrt 

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Strjtif`c Gdkict`vi ::; Oijsurioiet agr Tisults

 Jmvjeci tbi jfiecy‐s jd`l`ty tg oijsuri prgfriss, `oprgvi piragrojeci, jem miogestrjti

`opjct tbrgufb `etifrjtim oge`tgr`ef, ripgrt`ef, jem ivjlujt`ge prjct`cis (Suppgrts Strjtif`c

Fgjls :, 4, jem 3)

Tjt`gejli; Oge`tgr`ef, ripgrt`ef, jem ivjlujt`ge prjct`cis jri cgemuctim jt jll livils w`tb`e tbi jfiecy. J

cgbiriet, ̀ etifrjtim jpprgjcb tbjt cgod`eis trj`e`ef, rifuljr riv`iws ga gefg`ef prgfrjos, tbi cgllict`ge ga

 djsil`ei mjtj, jem will-mgcuoietim p`lgts w`ll prgv`mi stj w`tb r`fgrgus, b`fb-qujl`ty mjtj. ]bjt mjtj cje tbie

 di usim tg `eagro mic`s`ge-ojh`ef jt dgtb tbi prgfrjo jem jfiecy livil, `miet`ay prgo`s`ef prjct`cis, agstir

trjespjriecy, jem jmvjeci piragrojeci `oprgvioiet.

Strjtif`is jem Jct`v`t`is;

• Mivilgp je jfiecy-livil ivjlujt`ge jfiemj ijcb scjl yijr tg ljy gut tbi pr`gr`t`is agr aurtbir ixplgr`ef

ojkgr ojejfioiet jem piragrojeci cbjlliefis

• Aully `oplioiet tbi jfiecyw`mi Ivjlujt`ge Arjoiwgrh tg prgv`mi fu`mjeci tg pgsts jem bijmqujrtirsgfficis ge oge`tgr`ef, ripgrt`ef, jem ivjlujt`ge prjct`cis, ̀ eclum`ef p`lgt`ef jem ixpir`oietjt`ge

pjrjoitirs

• ^rgv`mi oge`tgr`ef, ripgrt`ef, jem ivjlujt`ge trj`e`ef tg Qgluetiirs, gvirsijs stj, jem cguetirpjrts

• Mivilgp tbi jejlyt`cjl sh`lls ga bijmqujrtirs jem gvirsijs stj rispges`dli agr mjtj jejlys`s dy ogm`ay`ef

tbi riqu`rioiets agr hiy pgs`t`ges wbie ricru`t`ef agr eiw pgs`t`ges gr djchll`ef pgs`t`ges jem dy

prgv`m`ef tjrfitim trj`e`ef ge jejlyt`cjl cgopitiec`is

• Cgllict gr cgestruct djsil`ei mjtj pr`gr tg eiw cguetry ietr`is jem tbi `e`t`jt`ge ga eiw prgkicts tg jssiss

 Qgluetiir `opjct

• Ixpjem jcciss tg t`oily jem b`fb-qujl`ty mjtj tbrgufb tbi mivilgpoiet ga eiw mjtj sgurcis, tbi

`oprgvioiet ga ix`st`ef mjtj sgurcis, jem tbi s`opl`cjt`ge ga ripgrts jem prgmucts

Ixtirejl Ajctgrs; ]bi aimirjl fgvireoiet jem tbi `etirejt`gejl mivilgpoiet cgooue`ty bjvi s`fe`cjetly

ixpjemim tbi`r iopbjs`s ge tbi usi ga risijrcb jem ivjlujt`ge agr iv`mieci-djsim mic`s`ge ojh`ef”

suppgrtim dy riciet Ixicut`vi Grmirs, tbi F^TJ Ogmire`zjt`ge Jct ga 4>:>, jem m`rict`vis argo tbi Gffici ga

Ojejfioiet jem Dumfit. Aurtbir, mur`ef j t`oi ga scjl cbjlliefis, aimirjl jfiec`is jri ixpictim tg clijrly

miogestrjti tbi `opjct ga tbi`r prgfrjos.

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^ I J C I C G T ^ S S ] T J ] I F @ C ^ L J E A @ S C J L P I J T S 3>

^iragrojeci Fgjls

^iragrojeci Fgjl ::.:; Cgemuct Djsil`eis

@ecrijsi tbi pircietjfi ga eiw cguetry ietr`is jem eiw Qgluetiir prgkict arjoiwgrhs wbiri

djsil`ei mjtj bjs diie cgllictim gr cgop`lim tg :>> pirciet dy AP 4>:1

AP 4>:: AP 4>:4 AP 4>:3 AP 4>:= AP 4>:9 AP 4>:1

]jrfit -- -- -- 9>% 69% :>>%

Tisult -- -- -- >%

Cgemuct`ef djsil`ei surviys gr cgop`l`ef djsil`ei mjtj argo pjrteir grfje`zjt`ges, wbie cgod`eim w`tb

pgst-djsim `etirviet`ge oijsurioiets, w`ll jllgw tbi jfiecy tg miogestrjti w`tb cgemieci tbi `opjct ga

 Qgluetiirs ge spic`c prgkicts.

 Mjtj Sgurci; ^ijci Cgrps jmo`e`strjt`vi ricgrms

 Lijm Gfficis; Gffici ga Flgdjl Gpirjt`ges8 Gffici ga Strjtif`c @eagrojt`ge, Tisijrcb, jem ^ljee`ef

^iragrojeci Fgjl ::.4; @ecrijsi Iv`mieci-Djsim Mic`s`ges

@ecrijsi tbi pircietjfi ga pgsts jem bijmqujrtirs gacis tbjt miogestrjti tbi usi ga iv`mieci

`e prgfrjo, pgl`cy, jem/gr dumfit mic`s`ges tg :>> pirciet dy AP 4>:1

AP 4>:: AP 4>:4 AP 4>:3 AP 4>:= AP 4>:9 AP 4>:1

]jrfit -- -- -- 9>% 69% :>>%

Tisult -- -- -- 12%

 Je `ecrijsi ̀ e tbi usi ga iv`mieci `e mic`s`ge-ojh`ef w`ll bilp pgsts jem bijmqujrtirs gfficis ̀ oprgvi prgfrjo

piragrojeci jem ojhi ogri cgst-iict`vi mic`s`ges. Mjtj Sgurci; ^ijci Cgrps jmo`e`strjt`vi ricgrms

 Lijm Gffici; Gffici ga Strjtif`c @eagrojt`ge, Tisijrcb, jem ^ljee`ef

^iragrojeci Fgjl ::.3; Ys`ef Iv`mieci tg Iecgurjfi @eegvjt`ge

@ecrijsi tbi pircietjfi ga p`lgts cgemuctim dy pgsts jem bijmqujrtirs gacis tbjt ̀ eclumi

structurim oge`tgr`ef jem jssissoiet oitbgms tg :>> pirciet dy AP 4>:6

AP 4>:: AP 4>:4 AP 4>:3 AP 4>:= AP 4>:9 AP 4>:1 AP 4>:6

]jrfit -- -- -- -- 9>% 69% :>>%

Tisult -- -- -- --

^`lgt tist`ef jem ixpir`oietjt`ge iecgurjfis tbi mivilgpoiet ga `eegvjt`vi sglut`ges tg iebjeci tbi `opjct ga

tbi Qgluetiirs jem tg jmmriss pirs`stiet jem ioirf`ef gpirjt`gejl cbjlliefis. ]bi usi ga stjemjrm cr`tir`j jem

r`fgrgus oijsurioiet w`ll iejdli tbi jfiecy tg lijre argo tbisi p`lgts jem mitiro`ei `a tbi eiw jpprgjcbis

sbgulm di aully jmgptim.

 Mjtj Sgurci; ^ijci Cgrps jmo`e`strjt`vi ricgrms

 Lijm Gffici; Gffici ga Strjtif`c @eagrojt`ge, Tisijrcb, jem ^ljee`ef

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Jppiem`x J; ^iragrojeci Ojejfioiet Systio

]bi fgjls, gdkict`vis, jem strjtif`is `eclumim `e tbi AP 4>:=–:2 Strjtif`c ^lje fu`mi tbi ^ijci Cgrps‐ igrts

tg jmvjeci `ts o`ss`ge. ]bi ^ijci Cgrps‐ piragrojeci ojejfioiet systio `s rggtim `e je `eclus`vi jem

pjrt`c`pjtgry culturi wbiri stj jem Qgluetiirs jt jll livils jri `evistim `e `oprgv`ef tbi jfiecy.

]bi ^ijci Cgrps miputy m`rictgr sirvis js tbi cb`ia gpirjt`ef gfficir jem gvirsiis tbi jfiecy‐s piragrojeci

ojejfioiet igrts. ]bi Gffici ga Strjtif`c @eagrojt`ge, Tisijrcb, jem ^ljee`ef (GS@T^) `s rispges`dli agr

strjtif`c jem piragrojeci pljee`ef jem ripgrt`ef jem wgrhs clgsily w`tb gfficis jcrgss tbi jfiecy tg cgllict

jem jejlyzi mjtj tg `oprgvi jfiecy gpirjt`ges. ]bi m`rictgr ga GS@T^ sirvis js tbi piragrojeci `oprgvioiet

gfficir agr tbi jfiecy. ]bi jfiecy jct`vily pjrt`c`pjtis `e tbi aimirjl fgvireoiet‐s ^iragrojeci @oprgvioiet

Cguec`l jem tbi Sojll Jfiecy Cguec`l‐s ^iragrojeci @oprgvioiet Cgoo`ttii tg cgetr`duti tg jem stjy

curriet w`tb fgvireoietw`mi piragrojeci `oprgvioiet fu`mil`eis jem dist prjct`cis.

Sivirjl prgcissis gccur tbrgufbgut tbi yijr tg iesuri jct`v`t`is jl`fe w`tb tbi fgjls `e tbi Strjtif`c ^lje;

Iv`mieci jem mjtj jri jvj`ljdli jem usim dy jfiecy lijmirsb`p, ojejfirs, jem stj tg `eagro prgfrjo, pgl`cy,jem dumfit mic`s`ges jem, gppgrtue`t`is agr piragrojeci `oprgvioiet jri `miet`im, trjchim, jem ixicutim.

• @etifrjtim ^ljee`ef jem Dumfit Systio. ]brgufb tbi @etifrjtim ̂ ljee`ef jem Dumfit Systio (@^DS),

bijmqujrtirs gfficis jem gvirsijs pgsts mivilgp strjtif`c jem gpirjt`gejl pljes tg iesuri tbi`r jct`v`t`is

jri jl`feim w`tb jem jmvjeci tbi jfiecy‐s strjtif`c fgjls. @^DS pljes jri mivilgpim mur`ef tbi jfiecy‐s

 dumfit agrouljt`ge prgciss8 dumfits jri `eagroim dy tbi risgurci riqu`rioiets ga tbi @^DS pljes.

]brgufb tbi @^DS, tbi jfiecy `s wgrh`ef tg dittir l`eh piragrojeci jem dumfit`ef prgcissis tg iesuri

mic`s`ge ojhirs bjvi tbi jpprgpr`jti `eagrojt`ge tg `eagro prgfrjo, pgl`cy, jem dumfit mic`s`ges.

• Cguetry ^grtagl`g Tiv`iw. Ijcb yijr, tbi jfiecy cgemucts j cgopribies`vi riv`iw ga jct`vi jem pgtiet`jl

^ijci Cgrps pgsts djsim ge ixtirejl jem `etirejl mjtj. ]bi Cguetry ^grtagl`g Tiv`iw `eagros mic`s`ges

jdgut eiw cguetry ietr`is, cguetry frjmujt`ges (clgsuris), jem tbi jllgcjt`ge ga Qgluetiirs jem gtbir

risgurcis.

• Zujrtirly Strjtif`c ̂ lje piragrojeci riv`iws. Hiy gffic`jls argo jcrgss tbi jfiecy, `eclum`ef sie`gr

lijmirsb`p, riv`iw piragrojeci mjtj jt tbi iem ga ijcb qujrtir tg sbjri dist prjct`cis jem mivilgp

strjtif`is tg oiit piragrojeci tjrfits wbie jrijs agr `oprgvioiet jri `miet`im. J piragrojeci spgtl`fbt

`s ̀ miet`im mur`ef ijcb qujrtirly oiit`ef tg b`fbl`fbt j pjrt`culjrly egtiwgrtby usi ga mjtj ̀ e prgfrjo,

pgl`cy, gr dumfit mic`s`ges.

•  Jeeujl strjtif`c riv`iw. Ijcb yijr, tbi jfiecy cgemucts je jeeujl strjtif`c riv`iw tg jssiss tbi prgfriss

ojmi ge jcb`iv`ef tbi strjtif`c gdkict`vis `e tbi Strjtif`c ^lje. ]b`s ixirc`si `s djsim ge @^DS sudo`ss`ges

argo iviry gffici jem pgst jem iefjfis ^ijci Cgrps‐ sie`gr lijmirsb`p `e j cgopribies`vi piragrojeciriv`iw tbjt `eagros jeeujl pljee`ef jem dumfit agrouljt`ge, sits piragrojeci `oprgvioiet jrijs agr tbi

 yijr, jem `miet`is pgtiet`jl ivjlujt`ge tgp`cs tg dittir uemirstjem tbi iict`vieiss ga jfiecy jct`v`t`is.

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^ I J C I C G T ^ S S ] T J ] I F @ C ^ L J E A @ S C J L P I J T S

]bi mivilgpoiet ga eiw sgurcis ga iv`mieci

]bi ̂ ijci Cgrps cget`euis tg ixpjem ̀ ts ivjlujt`ge jem risijrcb cjpjd`l`t`is tg sjt`say j frgw`ef miojem, dgtb

`etirejlly jem ixtirejlly, agr iv`mieci tg suppgrt cr`t`cjl mic`s`ges jem tg dittir miogestrjti tbi ̀ opjct ga tbi

 Qgluetiirs jem tbi iict̀ vieiss ga jfiecy gpirjt`ges. ]bi jfiecy‐s ivjlujt̀ ge arjoiwgrh, ejl`zim `e AP 4>:3,

prgv`mis tbi jfiecy w`tb j systiojt`c arjoiwgrh agr cgemuct`ef ivjlujt`ge jem risijrcb jct`v`t`is jcrgss tbijfiecy. Strjtif`c Gdkict`vi :: (Oijsurioiet agr Tisults) ̀ e tbi AP 4>:=–:2 Strjtif`c ̂ lje aurtbir miogestrjtis

tbi jfiecy‐s agcus ge ̀ oprgv`ef jem ixpjem`ef ̀ ts oge`tgr`ef, ripgrt`ef, jem ivjlujt`ge prjct`cis.

Igrts tg iebjeci tbi usi ga ix`st`ef mjtj jem tg du`lm tbi ^ijci Cgrps‐ iv`mieci djsi w`ll di suppgrtim dy je

`ecrijsi ̀ e ivjlujt`ge stj risgurcis jem ̀ oprgvioiets ̀ e tbi oge`tgr`ef, ripgrt`ef, jem ivjlujt`ge trj`e`ef jem

tggls jvj`ljdli tg Qgluetiirs jem stj. Eiw iv`mieci w`ll di usim tg ̀ eagro jfiecy mic`s`ges tbrgufb tbi ix`st`ef

piragrojeci ojejfioiet prgcissis mitj`lim ̀ e Jppiem`x J.

Eiw sgurcis ga iv`mieci ̀ eclumi tbi agllgw`ef;

• Flgdjl Cguetirpjrt Surviy. ]bi Flgdjl Cguetirpjrt Surviy wjs ljuecbim `e AP 4>:= tg fjtbir aiimdjch

ge tbi `opjct ga Qgluetiirs ge lgcjl mivilgpoiet gutcgois jem du`lm`ef j dittir uemirstjem`ef ga

 Joir`cjes argo tbi pirspict`vi ga Qgluetiirs‐ pr`ojry wgrh pjrteirs. ]bi surviy `s jmo`e`stirim

cget`eugusly jem tbrgufbgut tbi yijr dy gvirsijs stj mur`ef rifuljrly scbimulim s`ti v`s`ts. Vbie

aully ̀ oplioietim, tbi Flgdjl Cguetirpjrt Surviy w`ll prgv`mi tbi jfiecy w`tb t`oily jem jct`gejdli

`eagrojt`ge ge tbi ̀ opjct ga Qgluetiirs m`rictly argo tbi ̀ em`v`mujls tbjt wgrh jem `etirjct w`tb

 Qgluetiirs ogst ariquietly.

• Bgst Cguetry Stj Surviy. Vb`li tbi ojkgr`ty ga Y.S. m`rict b`ri stj mgoist`cjlly jem jdrgjm jri

l`o`tim tg vi-yijr jppg`etoiets, bgst cguetry ejt`gejl stj jri gatie ioplgyim agr ojey yijrs jem

tbus cgest`tuti tbi `est`tut`gejl oiogry jt gvirsijs pgsts. Bgwivir, tbi ^ijci Cgrps bjs egt cgemuctim

j rifuljr surviy tg cgllict tbi v`iwpg`ets ga tbisi cr`t`cjl stj. @e AP 4>:=, tbi jfiecy ̀ e`t`jtim tbi Bgst

Cguetry Stj Surviy, ogmilim ge tbi Ioplgyii Q`iwpg`et Surviy jmo`e`stirim tg aimirjl fgvireoiet

ioplgyiis jeeujlly. ]bi surviy prgv`mis mjtj tbjt `eagros tbi jfiecy ge bgw dist tg agstir je `eclus`vi

jem sjt`say`ef wgrh iev`rgeoiet jem suppgrt tbi prgaiss`gejl mivilgpoiet ga bgst cguetry ejt`gejl stj.

•  Jeeujl jfiecyw`mi ivjlujt̀ ge jfiemj. Ijcb yijr, tbi ^ijci Cgrps mivilgps je jfiecy-livil ivjlujt`ge

jfiemj djsim ge tbi risults ga tbi jeeujl strjtif`c riv`iw, tbi `miet`cjt`ge ga tgp`cs tbrgufb tbi qujrtirly

strjtif`c plje piragrojeci riv`iw prgciss, jem jfiecy pr`gr`t`is jem `etirists. Jet`c`pjtim ivjlujt`ge

tgp`cs `eclumi je ivjlujt`ge ga tbi eiw dus`eiss prgcissis agr Qgluetiir ricru`toiet, piragrojeci

ivjlujt`ges ge jfiecy piragrojeci fgjls ̀ e wb`cb `esuffic`iet prgfriss bjs diie ojmi, jem j usjfi stumy

ga Qgluetiir prgkict oge`tgr`ef tggls sucb js tbi Qgluetiir Tipgrt`ef ]ggl. ]bi jeeujl jfiecyw`mi

ivjlujt`ge jfiemj prgmucis iv`mieci jdgut tbi iict`vieiss ga jfiecy gpirjt`ges.

• @opjct ivjlujt`ges. @e AP 4>:=, tbi jfiecy cgemuctim j djsil`ei mjtj cgllict`ge prgkict `e Hgsgvg.

]b`s riprisietim j rjri gppgrtue`ty tg cgllict djsil`ei mjtj `e j cguetry tbjt bjs eivir diagri bgstim

^ijci Cgrps Qgluetiirs. Vbie cguplim w`tb ieml`ei mjtj cgllictim jatir bgst cguetry `em`v`mujls jem

cgooue`t`is bjvi `etirjctim w`tb Qgluetiirs agr j sustj`eim pir`gm ga t`oi, tb`s djsil`ei mjtj cgllict`ge

igrt w`ll jllgw tbi jfiecy tg cgemuct j r`fgrgus `opjct ivjlujt`ge ge tbi iict ga Qgluetiirs ge lgcjl

mivilgpoiet gutcgois jem du`lm`ef j dittir uemirstjem`ef ga Joir`cjes. ]bi jfiecy pljes tg cgemuct

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s`o`ljr djsil`ei mjtj cgllict`ge jct`v`t`is ̀ e gtbir eiw cguetry ietr`is jem wbie pgsts `etrgmuci j eiw

 Qgluetiir sictgr. ]bi jfiecy w`ll jlsg cgemuct structurim p`lgts tg tist eiw jpprgjcbis tg `ecrijs`ef tbi

`opjct ga Qgluetiirs jem tg sglv`ef ojejfioiet cbjlliefis.

•  Qgluetiir Tipgrt`ef ]ggl. S`eci AP 4>>2, Qgluetiirs bjvi diie ripgrt`ef ge tbi`r jct`v`t`is ilictrge`cjlly

tbrgufb tbi Qgluetiir Tipgrt`ef ]ggl (QT]). @e cgekuect`ge w`tb tbi wbglisjli riv`s`ge ga Qgluetiir

prgkict arjoiwgrhs tbrgufb tbi Agcus-@e/]rj`e-Yp strjtify, j ojkgr rimis`fe ga tbi QT] wjs cgoplitim

`e AP 4>:=. ]bi rimis`feim QT] `eclumis je `etu`t`vi usir `etirajci, jllgws agr tbi flgdjl jffrifjt`ge ga

 Qgluetiir jct`v`ty mjtj, jem prgv`mis agr dittir mjtj qujl`ty. Js j risult ga tbi `oprgvim QT] jem riv`s`ge ga

 Qgluetiir prgkict arjoiwgrhs, Qgluetiirs w`ll di jdli tg ripgrt ge stjemjrm ̀ em`cjtgrs agr ijcb sictgr tbjt

jri cges`stiet w`tb jem cje cgetr`duti tg tbi mivilgpoiet `em`cjtgrs ga tbi jfiecy‐s strjtif`c pjrteirs, sucb

js tbi ^ris`miet‐s Ioirfiecy ^lje agr J@MS Til`ia jem Aiim tbi Auturi. Vbie tbi rimis`feim QT] `s aully

`oplioietim, ogri mjtj w`ll di cgllictim ge Qgluetiir jct`v`t`is jem tbi`r gutcgois wb`cb cje di ogri

ijs`ly oge`tgrim, jejlyzim, jem ripgrtim tg miogestrjti tbi `opjct ga Qgluetiirs.

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Jppiem`x C; Qir`cjt`ge jem Qjl`mjt`ge ga ̂ iragrojeci Mjtj

]bi piragrojeci mjtj `eclumim `e tbi AP 4>:=–:2 Strjtif`c ^lje jem AP 4>:1 Jeeujl ^iragrojeci ^lje jri

 djsim ge ril`jdli jem vjl`m mjtj tbjt jri cgopliti js ga tbi sudo`ss`ge ga tb`s mgcuoiet.

Mjtj cgllict`ge jem ripgrt`ef cges`stiecy ̀ s iesurim dy tbi usi ga mitj`lim piragrojeci fgjl mjtj riairieci

sbiits wb`cb ̀ eclumi gpirjt`gejl mie`t`ges, mjtj sgurcis, jem j cgopribies`vi oitbgmglgfy agr oijsur`ef

ijcb piragrojeci fgjl. ]bi jfiecy iesuris tbi mjtj jri cgopliti jem jccurjti tbrgufb gvirs`fbt jem riv`iw dy

tbi Gffici ga Strjtif`c @eagrojt`ge, Tisijrcb, jem ̂ ljee`ef. ]bi ojkgr mjtj sgurcis agr piragrojeci fgjls ̀ e

tbi AP 4>:=–:2 Strjtif`c ^lje jem AP 4>:1 Jeeujl ^iragrojeci ^lje jri mitj`lim dilgw.

Jeeujl Qgluetiir Surviy

]bi Jeeujl Qgluetiir Surviy (JQS) `s je jegeyogus, vgluetjry gel`ei surviy ga jll currietly sirv`ef

 Qgluetiirs. ]b`s cgopribies`vi surviy prgv`mis Qgluetiirs‐ jssissoiets ga tbi iict`vieiss ga ^ijci Cgrps

trj`e`ef, `e-cguetry stj suppgrt, tbi`r pirsgejl bijltb jem sjaity, jem tbi`r gvirjll sirv`ci ixpir`ieci.

]bi 4>:= JQS wjs ilmim argo Kuei 0–Jufust :9, 4>:=, jem 0: pirciet ga Qgluetiirs cgoplitim tbi surviy.

]bi b`fb rispgesi rjti argo Qgluetiirs o`e`o`zis tgtjl surviy irrgr jt tbi flgdjl livil. ]bi surviy `s egt,

bgwivir, jmo`e`stirim tg j rjemgo sjopli ga Qgluetiirs. Js w`tb gtbir ege-rjemgo`zim surviys, tbi JQS `s

sudkict tg ege-rispgesi d`js.

]bi miogfrjpb`c prgli ga tbi surviy rispgemiets `s riprisietjt`vi ga tbi Qgluetiir pgpuljt`ge ge hiy

cbjrjctir`st`cs; jfi, fiemir, lieftb ga stjy `e cguetry, prgkict sictgr, jem stjtus js j Qgluetiir. Tispgesis tg jll

 JQS quist`ges wiri m`rictly prgv`mim dy tbi Qgluetiirs jem bgusim `e je ixtirejl, ilictrge`c surviy mjtjdjsi.

]g iesuri mjtj qujl`ty, r`fgrgus mjtj clije`ef prgcimuris wiri jppl`im tg tbi mjtjsit pr`gr tg jejlys`s. Jejlyzimmjtj wiri usim tg `eagro jfiecy lijmirsb`p jdgut tbi Qgluetiirs‐ pirspict`vis ge hiy `ssuis. ]bi b`fb rispgesi

rjti argo Qgluetiirs jem tbi mjtj vir`cjt`ge jem vjl`mjt`ge oijsuris ut`l`zim iesuri tbi b`fb livil ga JQS

mjtj jccurjcy eiimim agr ̀ ts `etiemim usi.

]bi JQS rifflicts tbi ixpir`iecis jem gp`e`ges ga Qgluetiirs jt j xim pg`et `e t`oi jem cje di `effluiecim

 dy vjr`gus ajctgrs, sucb js ojkgr ixtirejl iviets gr tbi jd`l`ty tg ricjll `eagrojt`ge. ]bi jfiecy tjhis `etg

cges`mirjt`ge dgtb stjt`st`cjl jem prjct`cjl s`fe`cjeci tg jccguet agr vjr`jt`ge `e JQS risults argo yijr tg

 yijr. ]bus, ego`ejl pircietjfi pg`et ogvioiets ojy egt di prjct`cjlly oije`efaul gr s`fe`cjet. @e us`ef

 JQS risults, tbi jfiecy riv`iws lgefir-tiro triems tg jccguet agr egrojl, ixpictim vjr̀ jt`ges `e rispgesis.

]bi JQS quist`geej`ri uemirwiet j s`fe`cjet rimis`fe `e 4>:= tg `oprgvi mjtj qujl`ty jem strieftbierispgemiet cgemiet`jl`ty. ]bi quist`geej`ri lieftb wjs s`fe`cjetly rimucim”argo :>9 quist`ges `e 4>:3 tg

99 quist`ges ̀ e 4>:=”`e grmir tg ̀ oprgvi mjtj qujl`ty jem tbi surviy-tjh`ef ixpir`ieci. J mitj`lim jejlys`s ga

priv`gus yijrs‐ mjtj, ojtcbim w`tb dist prjct`cis argo tbi surviy risijrcb ilm, fu`mim tbi rimis`fe mic`s`ges.

Zuist`ges tbjt wiri b`fbly cgrriljtim, tbjt pgsim rispgemiet cgemiet`jl`ty cgecires, jem tbjt typ`cjl

rispgemiets wgulm egt bjvi jmiqujti hegwlimfi tg jeswir wiri ixclumim argo tb`s yijr‐s surviy.

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]g rimuci oijsurioiet irrgr jem agllgw dist surviy risijrcb prjct`cis, jmkict`vjl scjlis (uedjljecim

ue`pgljr), wb`cb bjm diie `etiemim tg oijsuri jttr`dutis tbjt jri d`pgljr `e ejturi, wiri cbjefim tg ogri

jccurjti L`hirt scjlis (djljecim d`pgljr) ̀ e 4>:=. Jmkict`vjl scjlis wiri rst ̀ etrgmucim ̀ e tbi Jeeujl

 Qgluetiir Surviy quist`geej`ri `e 4>:>8 pr`gr tg tbjt, surviy quist`geej`ris pr`ojr`ly cges`stim ga v`sujl

jejlgf scjlis w`tb gely tbi iem pg`ets ljdilim. ]bi cbjefi argo uedjljecim tg djljecim scjlis jictim :2

quist`ges `e tbi 99-quist`ge `estruoiet.

]g strieftbie rispgemiet cgemiet`jl`ty, jll miogfrjpb`c quist`ges wiri ogvim tg tbi iem ga tbi surviy. ]b`s

cbjefi jllgwim rispgemiets tg ojhi je ̀ eagroim mic`s`ge jdgut m`sclgs`ef tbi`r gpt`gejl miogfrjpb`c mjtj

jatir bjv`ef jeswirim jll ga tbi sudstjet`vi quist`ges ge tbi surviy. Cgesiquietly, tbi mjtj qujl`ty ga surviy

rispgesis tg ege-miogfrjpb`c quist`ges wjs ixpictim tg `oprgvi.

Mui tg tbisi `oprgvioiets tg tbi JQS, risults argo pr`gr yijrs ojy egt di m`rictly cgopjrjdli tg risults `e

AP 4>:= jem auturi yijrs. Cbjef`ef argo uedjljecim tg djljecim scjlis bjs tbi iict ga mrjw`ef rispgemiets

argo je uedjljecim cietir pg`et ̀ etg will-mieim scjli pg`ets ge i`tbir s`mi. Vb`li tbi jfiecy ̀ s egt jdli

tg qujet`ay tbi iict ga tb`s cbjefi ge tbi surviy risults, `t `s clijr tbjt AP 4>:= risults jri cges`stietly

ogri pgs`t`vi tbje priv`gus yijr risults. ]b`s ojy di risult ga tbi 4>:= rimis`fe (`eclum`ef tbi ogm`cjt`gega tbi rispgesi scjlis, `oprgvioiets tg rispgemiet cgemiet`jl`ty, jem tbi rimuct`ge ga tbi lieftb ga tbi

quist`geej`ri) jem/gr tbi `oplioietjt`ge ga jfiecy strjtif`is tg jcb`ivi piragrojeci fgjls.

^ijci Cgrps mjtjdjsis

]bi jfiecy oj`etj`es sivirjl mjtjdjsi systios tg cgllict Qgluetiir jem prgfrjo `eagrojt`ge. @e grmir tg

oj`etj`e mjtj ̀ etifr`ty jem iesuri tbjt tbi jpprgpr`jti mjtj ietry oitbgmglgfy ̀ s agllgwim, gely jutbgr`zim

stj wbg bjvi diie prgpirly trj`eim cje jcciss hiy systios. Tifuljr ricgec`l`jt`ge prgcissis jogef

jfiecy ue`ts iejdli usirs tg vir`ay jem tist piragrojeci mjtj tg ̀ sgljti jem cgrrict mjtj ietry gr trjesair

irrgrs. @etirejl,