Peña C, Aliaga A, Amaro L, Recio C, Cuellar S, Diez LM ... · Peña C, Aliaga A, Amaro L, Recio C,...
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QUERIES BY TOPIC 2005 - 2014 35,67% 29,86% 18,04% 5,77% 5,61% 2,95% 2,10% COURSE DOCUMENTATION DRUGS ARRANGED BILLING LEGISLATION PATHOLOGY & PHARMACOLOGY BIBLIOGRAPHY COMPONUND PREPARATION 5-10 minutes 25,26% 10-15 minutes 16,09% 15-30 minutes 15,06% 30-60 minutes 5,53% 1-2 hours 2,15% 2-6 hours 0.67% 6-12 hours 0,02% 12-24 hours 0,27% > 1 day 1,58% Under a minute 8,42% 1-3 minutes 13,88% 3-5 minutes 11,07% RESPONSE TIME 2005-2014 18,57% QUERIES BY REGION 2005 - 2014 11,67% 5,26% 10,64% 8,65% 7,71% 7,29% 6,38% 5,40% 2,27% 2,40% 2,48% 3,22% 4,08% 0,17% 0,45% 0,98% 1,06% 1,33% MADRID VALENCIA GALICIA CASTILLA LA MANCHA CATALONIA ANDALUCIA CASTILLA LEÓN ARAGON NAVARRA ASTURIAS EXTREMADURA CANARY ISLANDS BASQUE COUNTRY BALEARIC ISLANDS MURCIA CEUTA MELILLA CANTABRIA LA RIOJA Background Objectives Methods Conclusions General Pharmaceutical Council of Spain - Villanueva, 11 - 7º - 28001 MADRID - Spain - Telf: 91 431 25 60 - Fax: 91 432 81 00 - E Mail: [email protected] Peña C, Aliaga A, Amaro L, Recio C, Cuellar S, Diez LM, Espada I, Fernandez C, Fernandez D, Madurga I, Martín L, Parrondo C, Varas R. The Medicines Information Center (MIC) of the General Pharmaceutical Council of Spain (GPhCS) was created in 1980, fundamentally as a coordination and support center for the 52 MIC of the Provincial Pharmacy Chambers. Its main pur- pose is to provide information to them as required. It also handles requests from other professionals, primarily in the healthcare field. To present the activities undertaken by the GPhCS’s MIC from 2005 to 2014, in particular one of its main activities: pas- sive information provision intended essentially to resolve any medicine-related queries. CRISOL is a computer programme created by the GPhCS exclusively for the MICs, it allows for statistical assessments of all the consultations, which are stored in a data reception file. Those data that can be statistically analyzed include those involving: The internal organization of the work, such as the time used to answer a question, how the question is received and answered (telephone, letter, e-mail, fax, in person) and the number of questions received in a certain time period (daily, weekly, monthly, yearly). Information on the petitioner, such as the type of practice (administration, MIC, community pharmacist, industry, etc.). Information on the topic associated with the question, classified by the corresponding area and sub-area (pharmacology, legislation, etc.) and the bibliography used to compile the information. The GPhCS’s MIC will continue providing information to both pharmacists to healthcare and non-healthcare professionals alike. Of the 17,199 questions asked from 2005 to 2014, we find that: Most of the information is requested by the provincial MICs. Most of the information pertains to documentation, which includes continuous education courses. Most of the calls are from the province of Madrid. The amount of time most needed to answer a question is 5-10 minutes. Most of the questions are received via telephone. Results Telephone 88,07% E-Mail 11,90% Other 0,03% ANSWER TYPE 2005 - 2014 TOTAL QUERIES 17199 TOTAL BY YEAR 2005 - 2014 TOTAL QUERIES: 17199 2872 1095 1824 1985 2033 1662 1726 1433 1470 1099 2005 2012 2011 2010 2009 2008 2007 2006 2014 2013 8,01% January 8,56% February 8,81% March 7,59% April 9,03% May 11,23% June 7,28% July 8,72% November 8,82% October 7,97% September 4,08% August 9,91% December TOTAL QUERIES BY MONTH 2005 - 2014 QUERY ON TYPE OF PRACTICE 2005 - 2014 14,46% 1,84% 17,86% 29,06% 7,40% 8,61% 13,94% 1,76% 2,04% 1,72% 1,31% Graph 1 Graph 2 Graph 3 Graph 4 Graph 5 Graph 6 Graph 7 Drug Information Center Pharmacy owner/co-owner Pharmacy Assistant/Substitute/Manager Non-practicing pharmacist Other pharmaceutical activities Industry Analyst Hospital Pharmacy Distribution Official administration Other non-pharmacists Cumulative statistics for 2005-2014 In the last 10 years the MIC has received 17,199 queries, of which 88.07% were handled over the telephone, 11.90% by e-mail and the rest by fax, post or in person (Graph 1). The peak number of queries was in 2005 with 2,872. Between 2007 and 2011, the number of queries per year varied from 1,500 to 2,033. While the number in 2011 went up by about 5% with respect to 2010, it fell in the three following years (Graph 2). The months of June and December saw the most number of questions over the last 10 years. Most of the questions were originally from the province of Madrid (Graph 3 and 7). The MICs accounted for 29.06% of the questions, followed by inde- pendent pharmacists at 17.86% (Graph 4). As for the distribution of questions by area, most involve documentation (35.67%), followed by medicines information (29.86%) (Graph 5). The most common sub-areas involved Continuous Education and the characteristics, availability and conditions for the dispensing of particular medicines, which are included in the areas with the most number of queries. The amount of time needed to answer a question was between 5 to 10 minutes in 25.26% of the cases, between 10 and 15 minutes in 16.09%, and between 15 and 30 minutes in 15.06% (Graph 6). Other activities performed by the GPhCS’s MIC include: preparation of technical reports, periodic information exchanges with other MICs, reading and summarizing of scientific articles, cooperating with the GPhCS publications (Panorama Actual del Medicamento and Farmacéuticos) and Portal-farma (GPhCS’s website) and with the media, coordinating the distribution of journals and books to the GPhCS’s technical personnel, etc.
Transcript of Peña C, Aliaga A, Amaro L, Recio C, Cuellar S, Diez LM ... · Peña C, Aliaga A, Amaro L, Recio C,...
QUERIES BY TOPIC2005 - 2014
35,67%
29,86%
18,04%
5,77% 5,61%
2,95%2,10%
COURSE
DOCUMENTATION
DRUGS ARRANGED
BILLING
LEGISLATION PATHOLOGY &
PHARMACOLOGY
BIBLIOGRAPHY COMPONUND
PREPARATION
5-10 minutes25,26%
10-15 minutes16,09%
15-30 minutes15,06%
30-60 minutes5,53%
1-2 hours2,15%2-6 hours
0.67%6-12 hours0,02%
12-24 hours0,27%
> 1 day1,58%
Under a minute8,42%
1-3 minutes13,88%
3-5 minutes11,07%
RESPONSE TIME 2005-2014
18,57%QUERIES BY REGION 2005 - 2014
11,67%
5,26%
10,64%
8,65%7,71% 7,29%
6,38%5,40%
2,27%2,40%2,48%3,22%4,08%
0,17%0,45%0,98%1,06%1,33%
MA
DRI
D
VALE
NC
IA
GA
LIC
IA
CAST
ILLA
LA M
ANCH
A
CAT
ALO
NIA
AN
DA
LUC
IA
CAST
ILLA
LEÓN
ARA
GO
N
NAV
ARR
A
AST
URI
AS
EXTR
EMA
DU
RA
CANA
RY IS
LAND
S
BASQ
UE C
OUNT
RY
BALE
ARIC
ISLA
NDS
MU
RCIA
CEU
TA
MEL
ILLA
CA
NTA
BRIA
LA R
IOJA
Background
Objectives
Methods
Conclusions
General Pharmaceutical Council of Spain - Villanueva, 11 - 7º - 28001 MADRID - Spain - Telf: 91 431 25 60 - Fax: 91 432 81 00 - E Mail: [email protected]
Peña C, Aliaga A, Amaro L, Recio C, Cuellar S, Diez LM, Espada I, Fernandez C, Fernandez D, Madurga I, Martín L, Parrondo C, Varas R.
The Medicines Information Center (MIC) of the General Pharmaceutical Council of Spain (GPhCS) was created in 1980,
fundamentally as a coordination and support center for the 52 MIC of the Provincial Pharmacy Chambers. Its main pur-
pose is to provide information to them as required. It also handles requests from other professionals, primarily in
the healthcare field.
To present the activities undertaken by the GPhCS’s MIC from 2005 to 2014, in particular one of its main activities: pas-
sive information provision intended essentially to resolve any medicine-related queries.
CRISOL is a computer programme created by the GPhCS exclusively for the MICs, it allows for statistical assessments
of all the consultations, which are stored in a data reception file.
Those data that can be statistically analyzed include those involving:
The internal organization of the work, such as the time used to answer a
question, how the question is received and answered (telephone, letter,
e-mail, fax, in person) and the number of questions received in a certain
time period (daily, weekly, monthly, yearly).
Information on the petitioner, such as the type of practice (administration,
MIC, community pharmacist, industry, etc.).
Information on the topic associated with the question, classified by the corresponding area and sub-area
(pharmacology, legislation, etc.) and the bibliography used to compile the information.
The GPhCS’s MIC will continue providing information to both pharmacists to healthcare and non-healthcare professionals alike.
Of the 17,199 questions asked from 2005 to 2014, we find that:
Most of the information is requested by the provincial MICs.
Most of the information pertains to documentation, which includes continuous education courses.
Most of the calls are from the province of Madrid.
The amount of time most needed to answer a question is 5-10 minutes.
Most of the questions are received via telephone.
Results
Telephone88,07%
E-Mail11,90% Other
0,03%
ANSWER TYPE 2005 - 2014TOTAL QUERIES 17199
TOTAL BY YEAR 2005 - 2014TOTAL QUERIES: 17199
2872
1095
18241985 2033
1662 1726
1433 1470
1099
2005
2012
2011
2010
2009
2008
2007
2006
2014
2013
8,01%January 8,56%
February
8,81%March
7,59%April
9,03%May
11,23%June
7,28%July
8,72%November
8,82%October
7,97%September
4,08%August
9,91%December
TOTAL QUERIES BY MONTH2005 - 2014
QUERY ON TYPE OF PRACTICE2005 - 2014
14,46%
1,84%
17,86%
29,06%
7,40%
8,61%
13,94%
1,76%2,04% 1,72%
1,31%
Graph 1
Graph 2
Graph 3
Graph 4
Graph 5
Graph 6
Graph 7
Drug Information Center
Pharmacy owner/co-owner
Pharmacy Assistant/Substitute/Manager
Non-practicing pharmacist
Other pharmaceutical activities
Industry
Analyst
Hospital Pharmacy
Distribution
Official administration
Other non-pharmacists
Cumulative statistics for 2005-2014
In the last 10 years the MIC has received 17,199 queries, of which 88.07% were handled over the telephone, 11.90% by e-mail and the rest by fax, post or in person (Graph 1).
The peak number of queries was in 2005 with 2,872. Between 2007 and 2011,the number of queries per year varied from 1,500 to 2,033. While the number
in 2011 went up by about 5% with respect to 2010, it fell in the threefollowing years (Graph 2).
The months of June and December saw the most number of questionsover the last 10 years. Most of the questions were originally from theprovince of Madrid (Graph 3 and 7).
The MICs accounted for 29.06% of the questions, followed by inde-pendent pharmacists at 17.86% (Graph 4).
As for the distribution of questions by area, most involve documentation(35.67%), followed by medicines information (29.86%) (Graph 5).
The most common sub-areas involved Continuous Education andthe characteristics, availability and conditions for the dispensing ofparticular medicines, which are included in the areas with the mostnumber of queries.
The amount of time needed to answer a question was between 5 to 10minutes in 25.26% of the cases, between 10 and 15 minutes in 16.09%,and between 15 and 30 minutes in 15.06% (Graph 6).
Other activities performed by the GPhCS’s MIC include: preparation oftechnical reports, periodic information exchanges with other MICs, readingand summarizing of scientific articles, cooperating with the GPhCSpublications (Panorama Actual del Medicamento and Farmacéuticos)and Portal-farma (GPhCS’s website) and with the media, coordinating thedistribution of journals and books to the GPhCS’s technical personnel, etc.
