This is Deloitte Digital - Deloitte US | Audit, consulting ... Digital 5 Global presence. Studio Hub...
Transcript of This is Deloitte Digital - Deloitte US | Audit, consulting ... Digital 5 Global presence. Studio Hub...
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This is Deloitte Digital Overview Presentation
Fall 2014
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This is Deloitte Digital.
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Bring us your challenges, we’ll reimagine your future.
Deloitte Digital is creating a new model for a new age—we’re an agency and a consultancy. We
combine leading digital and creative capabilities with the deep industry knowledge and
experience Deloitte is known for. That means clients can bring us their biggest challenges,
knowing we have what it takes to bring a new business vision to life.
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We’re transforming today’s digital journey. We power the way our clients engage with their audience at every point of their journeys—in a way that no other agency or consultancy can.
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Global presence.
Studio
Hub and studio
AmericasSeattle
Denver
Washington DC
Toronto
AustraliaPerth
Adelaide
Melbourne
Sydney
EuropeLondon
Belfast
Amsterdam
AfricaJohannesburg
Stellenbosch
AsiaTokyo
Mumbai
16Studios
2 ,500+Global headcount
800+US headcount
900+US India headcount
Deloitte
202 ,000+Global headcount
89,000+Americas
71 ,000+EMEA
41 ,000+APAC
150+Countries
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Growth and scale.
Global Revenue (in m
illions)
Projected
US US India Global 2015 HeadcountGlobal
2016 HeadcountGlobal
20%Revenuegrowth
2014 Headcount
250
2500 3000 3500 4000
500
750
2014
2015
2016
Global Headcount
800+ 900+ 2 ,500+ 3 , 100+ 3 ,700+
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Where we came from. Built upon the strengths and resources of our larger firm, Deloitte Digital was born out of years of investment in emerging technologies, creative, commerce, web, mobile, and customer solutions.
C-SUITE ADVISORY AND CORP. STRATEGY MOBILE CREATIVE AND DEVELOPMENT
WEB / MOBILE STRATEGY AND DEVELOPMENT SOCIAL AND DIGITAL CREATIVE
CLOUD-BASED CRM SOLUTIONS
STRATEGY AND BUSINESS INNOVATION
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Our people. Deloitte Digital is its people: We take the team thing seriously, pulling diverse minds together in our distinctive spirit of innovation. We value the sharing of ideas, insights, best practices, and emerging trends—both within and across disciplines.
Whether on-site with clients or in one of our studios across the globe, our people deliver the kind of insightful problem solving that gets ahead of emerging trends.
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Meet our clients.
We work with some of the world’s
biggest brands and seek
meaningful, long-term
relationships with our clients in
order to create truly
transformative results. A
collaborative spirits is key to our
culture and success.
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Awards and industry recognition.
Best Social Campaign for Intel HTML5 Hub ADDY Award, 2014
Top 10 Support Website for McAfee Association of Support Professionals, 2014
Clarity Partner of the Year CA, 2013
Best Mobile App for Ecommerce/retail for REI Digiday Mobi Awards, 2013
Finalist: Best Mobile Creative for Target Digiday Mobi Awards, 2013
Mobile Retailer of the Year for Target Mobile Commerce Daily, 2012 & 2013
Excellence Awards Oracle, 2011-2013
Global Applications Partner of the Year Oracle, 2012
#1 Service Cloud Partner Salesforce.com, 2013
#1 Global Certifications Salesforce.com, 2013
Top Service Partner: Strategic Industries SAP, 2013
Partner Impact Award: Business Analytics SAP, 2013
People’s Voice Award Winner – Shopping for Target Webby Awards, 2013
People’s Voice Award Winner – Handheld Devices for Target Webby Awards, 2012
Shopping – Official Honoree for TOMS Webby Award, 2014
Finalist: Games-related for Museum of Mario for IGN Webby Award, 2014
Top 25 (#24) of largest US Digital Agencies Ad Age, 2013
Top 3 (#3) of Top US Mobile Marketing Agencies Ad Age, 2013
Top 50 (#38) of the largest Global Agencies Ad Age, 2013
Top 100 (#80) of all Us Agencies across all disciplines Ad Age, 2013
Best Place to Work #6 Ad Age, 2013
Silver Award: Website & Portfolio ADDY Award, 2013
Gold Award: Driven By video W3 Award, 2013
Gold Award: DeloitteDigital.com W3 Award, 2013
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Industry recognition.
Global leader in Digital Strategy Consulting based on capabilities Kennedy Ranking, 2013
Source: Kennedy Consulting Research & Advisory; Digital Strategy Consulting; Kennedy Consulting Research & Advisory estimate © 2013 Kennedy Information,
LLC. Reproduced under license
Deloitte has been placed as a Global leader in CRM Service Providers based on completeness of vision and
ability to execute* Gartner, 2013
Source: Gartner, Magic Quadrant for CRM Service Providers, Worldwide, Patrick
J. Sullivan, Ed Thompson, 18 September, 2013
Deloitte has been placed as a Global leader in Oracle Applications Implementation Services based on
completeness of vision and ability to execute* Gartner, 2013
Source: Gartner, Magic Quadrant for Oracle Applications Implementation
Services Worldwide, Alex Soejarto, Susanne Matson, 16 September 2013
A challenger in Global Digital Marketing Agencies based on completeness of vision and ability to execute* Gartner, 2013
Source: Gartner, Magic Quadrant for Global Digital Marketing Agencies, 2013,
Richard Fouts, Adam Sarner, Andrew Frank, Martin Kihn, 5 December, 2013
*Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should
not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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CTO Deloitte Consulting
Bill Briggs
Our leadership. The Deloitte Digital leadership team spans geographies, industries, and capabilities all committed to making an explosive impact on the marketplace.
Deloitte Digital Global
Mike Brinker
Oracle Customer Lead
Carmine Cutone
Digital Enterprise, Deloitte Consulting
Nidal Haddad
Digital Agency Lead
Mark Singer
Value and Digital Strategy Lead
Angel Hollis Vaccaro
Mobile and Responsive Web Lead
Shehryar Khan
Ecommerce and Portals Lead
Scott Mager
Deloitte Digital US Lead
Andy Main
Enterprise Digital Engagement Lead
Tom McAleer
Salesforce Lead
John Peto
Customer Engagement Solutions Lead
Tina Phillips
Digital Marketing and Content Lead
Barbara Venneman
Design Lead
Nelson Kunkel
Digital Strategy Lead
David Shrank
Federal Lead
Tim Young
Alicia Hatch
Social Lead
Karl Rupilius
SAP Customer Lead
Cloud ERP and Integration Lead
Martin Stansberry
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What we do.
Offerings
Customer Engagement
Solutions
Digital MarketingDigital Strategy Digital AgencyEnterprise Digital Engagement
Mobile and Responsive Web
Design Cloud ERPand Integration
eCommerce and Portals
Salesforce.com
SAP Customer
Oracle Customer
Digital Marketing and Content
Value and Digital Strategy
Capabilities
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Our offerings.
Digital Strategy.
Helps clients define a bold vision for their entire digital journey. It is the gateway that leads to all the rest of our offerings.
Digital Marketing.
Turns strategy into measurable results by offering full-spectrum services, from platform implementations to campaign management.
Customer Engagement Solutions.
Helps clients understand and engage with their customers by putting in place the technology and practices needed to drive loyalty.
Digital Enterprise Engagement.
Taps into the combined potential of technology and user-centered design to improve the value of business systems—whether legacy or brand new.
Digital Agency.
Provides clients with an ongoing relationship for innovating, executing, and managing every piece of
their digital strategy.
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Digital Strategy.
We help clients define a bold vision for their entire digital journey. It is the gateway that leads to all the rest of our offerings.
Our vision: We help clients reimagine how profits are made, how relationships are created and
managed, how work gets done, and how they’ll
differentiate themselves in the future of their
industry.
Our value: Our creative, technology, and business expertise allows us to balance industry dynamics,
global nuance, organization, and delivery model
constraints with our clients’ existing technology
footprint.
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Digital Marketing.
We turn strategy into measurable results by offering full-spectrum services, from platform implementations to campaign management.
Our vision: We are defining the future of digital marketing. Using our vast digital capabilities to
strengthen brands, we drive growth and optimize
marketing spend for our clients—wherever and
however they need it.
Our value: We offer end-to-end services on strategic, transformational digital journeys. This
broad perspective allows us to amplify our clients’
reach, relationships, and revenue, delivering faster
results and a measurable impact that is felt across
the organization.
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Customer Engagement Solutions.
We help clients understand and engage with their customers by putting in place the technology and practices needed to drive loyalty.
Our vision: We transform journeys and drive business value with solutions that help our clients
understand and engage with customers in ways
they want to be engaged.
Our value: We offer unparalleled industry insight, proven technology capabilities, and the unmatched
depth of our firm’s professional services. This
allows us to strategize, design, and implement
customer solutions for our clients better than any of
our competition.
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Digital Enterprise Engagement.
We help clients tap into the combined potential of technology and user-centered design to improve the value of business systems—whether legacy or brand new.
Our vision: We help enable employees, partners, and suppliers to collaborate better, work more
efficiently, and ultimately make better business
decisions through powerful, user-driven enterprise
tools.
Our value: With our strengths in technology, design, and industry, we reimagine enterprise user
interfaces and engagement models to drive
adoption, productivity, and stakeholder sentiment.
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Digital Agency.
We provide clients with an ongoing relationship for innovating, executing, and managing every piece of their digital strategy.
Our vision: We are a next-generation digital agency, providing clients with full-spectrum digital
services in an ongoing relationship, so they find
markets, reach customers, improve relevance,
resonate, and deliver measurable results.
Our value: From the most complex implementation to strategy and channel execution, our depth and
range of expertise empowers our clients to
continually improve customer engagement and
loyalty, through coordination between digital and
offline strategies.
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Our capabilities.
Design. Creating something that resonates in
today’s world requires equal parts elegance and functionality. We aim to
deliver pixel-perfect solutions that leave users saying wow.
Digital Marketing and Content. We take the adage “content is king” to heart.
From tactical social campaigns to engaging
community management, we’ll help you connect with customers and grow your brand.
Ecommerce and Portals. More people are buying things online than
ever before, which makes for a intensely
competitive marketplace. We’ll help you navigate this complex journey and find a
solution that’s just right for your business.
Mobile and Responsive Web. We’ve long known what everyone is
quickly finding out: Mobile is the future.
We’ll show you how to use this channel to get users excited about your business.
Oracle Customer. With our vast industry-specific knowledge,
we can tailor-fit the perfect Oracle solution
for virtually any business.
Salesforce. We’ll show you how this cloud-based
software can simplify your sales
process and maximize your investment.
SAP Customer. Through our strategic alliance with SAP, we
help clients improve processes, develop
effective strategies, and empower their employees. The result: a streamlined
business model that churns out major results.
Value and Digital Strategy. Understanding the digital space and
preparing for what’s next is at our core.
We’ll help you devise a sound and effective strategy that’s built to last.
Cloud ERP and Integration. We provide solutions and services that
support leading cloud application
vendors. Our people continually identify, invest and grow our capabilities to
address the latest needs of this emerging market.
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Design. Creating something that resonates in today’s world requires equal parts elegance and functionality. We aim to deliver pixel-perfect solutions that leave users saying wow—and accomplishing their goals with ease.
Interface and interaction design
Visual design
Brand building
User experience
Personas and user journeys
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Digital Marketing and Content.
Engagement platforms
Content optimization and analytics
Customer relationship building
Digital asset and content management
We take the adage “content is king” to heart. From tactical social campaigns to engaging community management, we’ll help you connect with customers and grow your brand.
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Ecommerce and Portals. More people are buying things online than ever before, which makes for an intensely competitive marketplace. We’ll help you navigate this complex journey and find a solution that’s just right for your business.
Requirement analysis
Technology selection
Platform implementation
Marketing and optimization
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Mobile and Responsive Web. We’ve long known what everyone is quickly finding out: Mobile is the future. We’ll show you ways to use this channel to get users excited about your business.
Responsive web and HTML 5
Consumer, enterprise, and public sector mobile and web
iOS and Android development
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Oracle Customer. With our vast industry-specific knowledge, we can tailor-fit the right Oracle solution for virtually any business.
Business requirements gathering
Functional design and documentation
Functional and integration testing
Deployment planning and post-production
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Salesforce. We’ll show you ways this cloud-based software can simplify your sales process and maximize your investment.
Business requirements gathering
Functional design and documentation
Functional and integration testing
Deployment planning and post-production
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SAP Customer. Through our strategic alliance with SAP, we help clients improve processes, develop effective strategies, and empower their employees. The result: a streamlined business model that can churn out major results.
Business requirements gathering
Functional design and documentation
Functional and integration testing
Deployment planning and post-production
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Value and Digital Strategy. Understanding the digital space and preparing for what’s next is at our core. We’ll help you devise a sound and effective strategy that’s built to last.
Predictive modeling
Insights to actions
Business case
Value map and road mapping
Customer transformation program design
Process models
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Cloud ERP and Integration. We provide solutions and services that support leading cloud application vendors. Our people continually identify, invest and grow our capabilities to address the latest needs of this emerging market.
NetSuite
Workday Financials
Mulesoft
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Industries.
With our vast industry-specific knowledge, we can tailor-fit solutions for virtually any business.
Banking and Securities. From loyalty programs to emerging payment technologies, mobile is playing
an increased role in managing finances. We understand the implications this shift has on today’s businesses.
Insurance. Epic shifts abound in the insurance industry. Our unrivaled multi-disciplinary
approach helps companies stay in-the-know and ahead of the curve.
Life Sciences. Today, emerging technology and science stands as one of the greatest
opportunities in digital. Our wide array of capabilities help life sciences companies around the world tackle the challenges.
Media and Entertainment. Build a game-changing app for accessing digital content? Check. Help a major TV
network grow its footprint? Check. We know media and entertainment. Period.
Retail. Finding a way to engage—and stay in touch with—customers is a major
business issue these days. We know ways to get these users clicking, talking, and buying.
State and Local Government. Government leaders today face a daunting number of risks and potential
threats. Our experienced team will help you imagine and create a path to success.
Technology. Simply put, technology is at the heart of what we do and core to how we help
clients. Our innovative solutions have helped tech companies re-imagine the way they operate.
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