Internet Banking without compromise Comarch … Banking without compromise Comarch Internet Banking...

banking, insurance & capital marketsInternet Banking without compromise

Comarch Internet Banking

Banking, Insurance and Capital Markets

Introduction

The prevalence of internet access, modern security tech-

nologies and user-friendly web applications combined

with increasingly demanding customers are the main fac-

tors why the internet has become one of the fundamen-

tal distribution channels during the last few years of fi-

nancial products and services. It is difficult to imagine an

ambitious bank, a modern investment organization or a

dynamic stock brokerage which does not employ a self-

service web-based system as one of its most important

tools in the battle to win clients in such fiercely compet-

itive markets.


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The Comarch Internet Banking platform offers solutions

for the provisioning of financial services through self-

service channels (WWW, WAP, SMS, IVR, Smartphone),

which meet the strict requirements imposed by banks,

stock brokers, investment fund organizations and oth-

er financial institutions. The platform is universal, com-

prehensive, efficient and safe for the expansion of exist-

ing IT environments and forms the perfect supplement

for any centralized system. It also constitutes an inte-

gration platform combining the products and services

offered by a single financial institution or an entire fi-

nancial group.

The Comarch Internet Banking platform is a modern IT

solution that is fully customizable, scalable, and fea-

tures open architecture. It offers a convenient commu-

nication channel between customers and financial in-

stitutions. Furthermore, it minimizes indirect contact

between clients and a service provider’s branch employ-

ees and call center agents. Users of the platform, clients

and employees of financial institutions, communicate

and work with the system via a standard web browser.

The Comarch Internet Banking platform encompasses

specialized web-based transaction systems for the fi-

nancial sector, including:

• Comarch Internet Banking – a web-based system that

allows bank clients to manage their bank products,

• Comarch Internet Investments – a web-based system

for clients of stock brokers, banks and investment fund

companies.

The scope of services offered by financial institutions re-

flect the needs of different customer segments. For each

client group, the Comarch Internet Banking system has

an appropriately configured interface and a functional-

ity that best suits the specific needs of users:

• Retail – services for individual clients and married

couples,

• SME – services for small and medium sized enter-

prises,

• Corporate – services for large businesses.


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• Online access: the ability to work remotely, from almost

anywhere in the world.

• Security: the highest level of security guaranteed in

line with recognized industry standards.

• Real-time information: access to current financial

data: 24 hours a day, 7 days a week.

• Optimizing mass operations: efficient in processing

a large number of transactions.

• Effective and efficient communication: processing

various requests from clients and exchanging informa-

tion online.

• Multi-channel access: the Internet, an Intranet, SMS,

WAP, IVR, Smartphone.

• Integration with external systems: a convenient

integration platform based on SOA.

• Easy scalability: the efficiency of the system increases

as the business grows without the need for additional

capital investments.

• A comprehensive tool for a capital group: the products

of a bank, an investment fund organization, a stock

broker and other financial market institutions can be

made available at a single web address.

• Unique: a user-friendly, graphical look and feel that is

uniquely created and easily adjusted for each imple-

mentation with the ability for further adaptation to

the proprietary path of functionality development.

• Convenient work: a simple and intuitive interface

available in many languages that emphasizes the fast

and convenient execution of the most common opera-

tions.

• Personalization: the ability to shape the behavior of

the system for more demanding users, which is unheard

of with other products of this type.

• Context-sensitive online help: ability to easily retrieve

documents, thereby minimizing the risk of losing

important files.

• Support and maintenance: a guarantee of full technical

support from Comarch and ongoing product develop-

ment with regular updates and improvements.

Advantages of the comprehensive solution

4

Overall view of all customer accounts System login with masked password


Benefits for customersClients using the Comarch Internet Banking system en-

joy a host of benefits, including:

• low-cost operations – significant cost reduction through

the elimination of a wide range of costs associated with

the management and delivery of financial services,

• constant financial control – constant monitoring of

the status of a customer’s accounts and transactions

at any given time and location,

• convenient communication – without leaving home,

the client may contact a financial institution to place

orders and applications, send any text message or

communicate through a discussion list,

• enhanced satisfaction – knowing that the financial

services provider is available for the client 24/7 without

the necessity of waiting in line at a bank.

Benefits for retail banksThe Comarch Internet Banking system enhances the at-

tractiveness of the bank’s offer to retail clients by pro-

viding them with:

• a variety of mechanisms for access authorization,

• the best functionality in many areas,

• bank and client processes within one system,

• proven scalability, which distinguishes the system from

other solutions on the market,

• multiple service channels within a single system,

• the ability to integrate with other Comarch solutions

and other systems within the bank.

Benefits for corporate banksAll the latest implementations of web-based banking

systems for corporate clients in the Polish market are

the proprietary work of Comarch. The Comarch Inter-

net Banking system ensures maintaining highly com-

petitive positions by providing corporate clients with

the following advantages:

• an innovative solution that boasts the leading position

in the financial services market,

• a system that covers all banking and client processes,

• convenient access to the bank’s complete offer,

• extended templates for access to information and the

approval of transactions ideally suited to the roles

performed by employees within a company,

• reliable and efficient processing of mass transac-

tions,

• integrity of data collected in the system and resistance

to connection failures,

• elimination of all installation processes by the client

– the bank maintains the client’s site,

• the ability to closely integrate the client’s financial

systems through a flexibly, definable data exchange

interface (import / export, upload / download),

• integration with other Comarch solutions and existing

systems in the bank.

Business and operational benefits

5

History of operations on an account Defining an order for cash payment


Benefits for stock brokers and investment managersThe following features distinguish the Comarch Inter-

net Investments system:

• continuous development of products for brokerage

organizations,

• rich functionality resulting from numerous implementa-

tions,

• proven efficiency and scalability of the system,

• the provider’s long-standing reputation – the most

experienced team on the Polish market,

• personalized market information services, including

real-time communication,

• tight integration with other Comarch solutions,

• unique combination of products with services from

market data providers.

Benefits for financial groups/institutionsThe Comarch Internet Banking system is the perfect

tool for the entire financial capital group resulting from

these basic properties:

• a homogeneous solution for the whole capital group

with the ability to graphically emphasize the distinct-

ness of particular institutions,

• the complete offer of the capital group available in one,

singular location on the network and accessible using

one login,

• a platform perfectly suited for the simple expansion of

the products and services offered,

• cross-selling: marketing of new products and services

addressed to the clients of a particular enterprise,

• individualized offer and customer services: individual

marketing based on client profile analysis.

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Order managementFinancial analysis module


Cash managementThe Comarch Internet Banking system offers its users a

multitude of advanced tools for cash management, con-

siderably more than the most popular, traditional sys-

tems used for electronic banking. The system includes

both the information panel, an aggregation of all cus-

tomer accounts and products, and the additional abili-

ty of finding specific transactions from within the entire

system’s recorded operational history. All presented in-

formation and functions are made available in strict ac-

cordance with user rights – a particularly valuable fea-

ture for large businesses.

A broad range of system features includes the ability to

review historical data and record new transactions for

the following products and services:

• all forms of domestic and foreign payments includ-

ing SEPA transfers with full control of the data con-

cerned,

• direct debit for both creditors and debtors,

• various types of deposits, from standard deposits to

sophisticated mixed products which can be combined

with various financial instruments,

• a wide variety of loans and payment cards,

• cash delivery and collection,

• currency futures contracts,

• interest rate contracts,

• trade finance products,

• various transactions related to debt securities, both

purchased and issued by clients of the bank,

• a variety of factoring and forfeiting forms.

The available functionality is dedicated to users relying

on standard, intuitive tools and also those who are more

demanding, for whom our services offer an entire range

of options for modifying and customizing operations and

interfaces. The system also includes a number of conven-

ient functions to support the user in the input of data

that is duplicated. For example, these functions include

a broad set of integrated dictionaries (e.g. a directory of

Polish banks and SWIFT, a directory of ZUS accounts and

a list of tax offices) and user-definable dictionaries (e.g. a

customer directory or a detailed directory of payments

and liabilities). Apart from single orders, the user may

take advantage of automatically executed, standing or-

ders and pre-defined orders where only the amount and

date are required to complete the process.

Functionality

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Defining an export template Managing the bank’s customer users


Financial analysisThe Financial Analysis module allows flow analysis,

modeling and the optimization of financial resources in

managed accounts to be performed within one day. The

user can take advantage of a variety of tools for project-

ing incoming and outgoing flows, liquidity analyses and

balances, interest analyses and recommendations for

optimizing balances. The results of the executed anal-

yses are made available for the user in tabulated sum-

maries and charts such as pie and bar charts.

Corporate clientsDue to the specific requirements of corporate clients,

Comarch applies special care in designing and executing

functionalities and offers these clients simplicity and con-

venience not previously available with traditional solu-

tions. The functionality of the Comarch Internet Banking

system for corporate clients has been optimized for uti-

lization by many users, with the typical roles played by

employees in large enterprises taken into consideration,

and for the efficient processing of mass operations.

Administrating users of the clientA so-called “superuser” from the client’s organization is

responsible for managing the rights of users and employ-

ees of corporate clients. The system has the potential for

the expansion of defined rights for a client’s users based

on customized profiles defining rights for order accept-

ance, system options, specific accounts and account op-

erations and maintenance.

Acceptance schemesThe Comarch Internet Banking system has the expand-

ed functionality of defining and controlling the rights

for granting approval of transactional (money trans-

fers, direct debits) and non-transactional (application)

orders. The rights, which are granted based on accept-

ance groups with definable composition and flexible ac-

ceptance templates, allow the mirroring of any compe-

tence nets in use by the company along with multilevel

limits for signing orders.

Apart from the flexible mechanism of acceptance rights,

the system also provides a predefined scheme of a “two

person representation” type, which are particularly ben-

eficial for small and medium-sized enterprises.

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Acceptance patterns and order limits Order batches


Supplementary servicesCorporate clients and selected small and medium-size

enterprises also take advantage of a wide range of bank

services addressed specifically to them. The Comarch In-

ternet Banking system supports the offer of the bank in

this respect: from guarantees and letters of credit, the

support of cash delivery and cash collection, to automat-

ic account balancing.

Corporate clients and selected Small and Medium Enter-

prises may also take advantage of a broad spectrum of

banking services addressed exclusively to them. Comarch

Internet Banking supports trade finance products includ-

ing guarantees, letters of credit and documented col-

lection. It also supports cash delivery and collection, as

well as currency and interest rate risk prevention instru-

ments, and automatic account balancing.

With such an advanced system, processing batch trans-

fers and mass transfers are also included. The Comarch

Internet Banking system easily processes files of more

than twelve thousand payments while minimizing sign-

ing time even with large batches.

As is to be expected with such an advanced system,

processing batch transfers and mass transfers is also

included. With ease, Comarch Internet Banking can han-

dle files containing even tens of thousands of payments,

while cutting signing time – even for the largest batch-

es – to a minimum – a feature the competing products

do not have.

Integration with financial systemsComarch has created a system which extends a client’s IT

environment. The Comarch Internet Banking system elim-

inates the necessity of repeating order registrations in

the banking system or entering bank data into the com-

pany’s own financial system. The data exchange module

(import/export, upload/download) ensures the electron-

ic exchange of all significant information for the client

without the necessity of manual recording.

Bank clients receive both a comprehensive set of stand-

ard formats (MultiCash, Videotel, SWIFT, OFX, SAP, Scala,

Oracle Financials and Symfonia) and the ability to define

their own templates. Additionally, various ready-made re-

ports and a flexible mechanism for creating specialized

reports combine to make the PDF/HTML reporting mod-

ule particularly convenient and user-friendly.

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InvestmentsComarch Internet Banking is also a system with expanded

functionality addressed to users who invest in the stock

exchange or in products offered by investment organiza-

tions. This functionality is extended by numerous tools

that enable the user to obtain a broader scope of infor-

mation necessary for making relevant decisions prior to

making an investment.

Asset portfolioThis module presents the current balance of financial re-

sources, security deposits, securities, stocks and contracts

related to the derivatives and the structure of the port-

folio along with a percentage assessment of profits and

losses. Additionally, the module enables the assessment

of the content of a portfolio of stocks and futures along

with a simulation of the effect on the portfolio’s value.

Full access to transaction histories is augmented by the

registration of buy or sell transactions in each of the quo-

tation systems, fixed or continuous, on the relevant do-

mestic markets: the basic stock market, the parallel stock

market and the over-the-counter market (OTC). Apart from

this, Comarch Internet Banking also provides the option

to place orders on international markets such as Euron-

ext, NASDAQ or the London Stock Exchange, as well as to

buy securities from IPOs on the primary market.

Investment fundsThis module presents the status of units registered and

a history of operations. The client may enter new orders

(e.g. purchases, redemptions, and conversions) and non-

transactional disposals (e.g. appointing and dismissing

a plenipotentiary and making and terminating blocks).

This functionality covers the whole spectrum of invest-

ments including open and fixed-term funds, regular sav-

ings plans, employee and individual pension programs

and combined products such as a deposit account and

investment fund mix, or a life insurance and investment

fund mix.

Information servicesInformation services for investors offer a range of com-

mentary and analysis prepared by brokerage houses, as

well as current market quotations with a 15 minute de-

lay. There is also access to Warsaw Stock Market quota-

tions online, which is achieved using an original mix of

Interia.pl services.

Investor’s assistantThis tool supports the investor during decision making

processes. It is used to analyze the profile of an inves-

tor’s risk and to suggest specific moves based on model

profiles and current investments.

Placing a market order Online quotations

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Online application formsThis application automates the processes of less typi-

cal client orders, eliminating the need for direct contact

for a selected group of operations. The system includes

a wide range of pre-defined application forms; for ex-

ample, one that allows the addition and deletion of cor-

porate users. It also provides the possibility of defining

new application forms which can be created when the

range of products and services offered by the financial

institution is extended. Similar to transaction orders,

application forms are made available to bank employ-

ees for further processing once they have been signed

and submitted. The status of an application form is also

made available to customers.

Communication platformTo supplement its rich functionality, the Comarch In-

ternet Banking system offers a well-tested function-

ality that supports many forms of communication be-

tween clients and service providers. Since users have

access to the contact details of their advisors, the user

and advisor can efficiently exchange correspondence

in an asynchronous mode which is an expanded inte-

grated e-mail system, by participating in a discussion

forum or setting an appointment for a meeting or a con-

ference. According to the definitions entered, the sys-

tem automatically reminds the user about scheduled

meetings and notifies the customer about important

events using all the available communication channels

(SMS, email, efax or system user-group mail).

Integrated Service ChannelsComarch Internet Banking is a solution that integrates

several self-service access channels.

OCA – Offline Customer ApplicationOffline Customer Application is designed for financial in-

stitution customers who cannot, or do not wish to, use

online services. Data from the Comarch Internet Bank-

ing server are synchronized entirely automatically and,

if the connection with the bank fails, the user does not

need to take any action. Offline Customer Application

looks very much like its online counterpart, while its

functionality is a subset of the functions that can be ac-

cessed online.

MCA – Mobile Customer Application This application enables non-interactive access to data

such as account balances, account statements, every-

day account operations, and active access for submit-

ting and signing financial orders using a mobile tele-

phone (smartphone).

Customer Service Business Administration

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Back-OfficeAn integral component of Comarch Internet Banking is

the group of applications, implemented in the web archi-

tecture and operating within the Intranet, that support

processes internal to the financial institution.

CS – Customer ServiceThis is an application designed for customer advisors,

employees of financial institutions and call center oper-

ators. The module provides access to all essential data

with modes for both the employee and customer con-

texts. This includes ‘customer point of view’ data access

as well as user authorization control for access to ac-

counts, companies and shares.

BA – Business AdministrationThis is a fundamental administration tool and a graphics

database interface. The application includes business-

side system administration options including directory

and system parameter management, import, export and

reporting template management, application form tem-

plate management, and interest rate and service charge

table management. There is also a statistics module that

collects data on system user behavior that focuses on

how they use the products and services. In addition, there

are options to define which system events are monitored

and to review and export the data that has been collat-

ed. Finally, there is a survey/questionnaire module allow-

ing user data that interests the bank to be collected and

presented in a statistical format.

CSAM – Comarch Security Access ManagerThis is the latest version of the PROTECTOR LS security

subsystem, which has been updated and improved almost

from the time the company was established, and which

is so valued by Comarch customers. The CSAM console

enables system user management, access control (e.g.,

profiles, sessions, passes and signatures), application

management (including non-Comarch applications) as

well as the capacity to create starter packs.

IPC – Investment Product ConsoleThis module enables administration of investment fund

information databases, including business and oper-

ational data representation. It also supports data ex-

change with transfer agents working with the financial

institutions. The IPC module allows data to be exchanged

with ProService AT, OFI and AT Pekao, as well as with any

other transfer agent via the SWIFTNET Funds messag-

ing system.

MPC – Mass Payment ConsoleThis is a module for processing incoming and outgoing

mass payments, including a collection process based on

virtual bank account numbers.

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Importing data to the system Offline Customer Application (OCA)

– BusinessNet Station at BPH Bank


Industry standardsThe Comarch Internet Banking system takes full advan-

tage of the Java Enterprise Edition (JEE) three-layer archi-

tecture. It supports a broad range of hardware architec-

ture and typical server software. The highest standards

of engineering and many years of Comarch experience

have been applied in its design.

Presentation layerCustomer Application, for financial service institution

customers, and Back Office, are web-based applications,

which can be accessed using all the well-known Internet

browsers. The user interface has been constructed ac-

cording to JEE specifications and is separated from the

business logic layer in line with Model-View-Controller

(MVC) architecture. The presentation layer’s construction

means that static, rarely altered content created by web

page editors can easily be combined with the dynamic

content of portlets executing specific functionalities.

Business logic layerThis layer executes business services for the presenta-

tion layer and facilitates communication between the

presentation and database layers. From the presentation

layer level, the business logic layer is visible as a barri-

er restricting access to specific business modules. The

aggregation of data in the business logic layer and the

dynamic generation of forms in the presentation layer

allows for the straightforward and independent expan-

sion of the system’s functionality by the client’s team of

programmers in a straightforward manner.

Data layerThis layer is responsible for the storage and management

of data. The layer has a very clear and well-documented

structure that has been developed over many years. One

of the major features of this layer is the inclusion of well-

proven mechanisms which supply data made available

from banks. The application of this mechanism enables

the stable and efficient processing of client data when

the system operates in off-line mode.

Architecture

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Comarch Security Access Manager Signing an order with a certificate

SecurityGuaranteeing the security of information flow is a criti-

cal issue for internet systems. Accordingly, Comarch pays

particular attention to providing comprehensive protec-

tion for the entire Comarch Internet Banking system.

Authentication and authorizationComarch Internet Banking uses a variety of powerful

authentication methods based on universally acknowl-

edged standards, such as electronic signatures that ful-

ly comply with Polish law, certificates (including those is-

sued by external certification centers), hardware tokens,

software tokens (using Comarch MobileID), smart cards,

mobile electronic signatures (using Comarch MobilePKI),

Tan and iTan single-use passwords, single-use SMS pass-

words, masked passwords and biometric methods. The

system also provides a ‘trust level’ for individual users,

which can restrict access to specific functions depend-

ing on the authentication method.

Anti-phishingThe Comarch Internet Banking system employs innova-

tive anti-phishing protection to protect against computer

viruses, in which false websites are set up to pose as the

actual websites of popular financial institutions.

Separation and security of communicationCommunication channels are secured by the encoding

of content during the transmission and application of

network separation systems which prevent unauthor-

ized access to segments of the network where partic-

ular elements of the Comarch Internet Banking system

operate.

System Component Hardening During implementation all system components are sub-

ject to a hardening process. This involves sealing the sys-

tem and raising the components’ security level by mod-

ifying the standard configuration. This is carried out by

specialists in Comarch’s Department of Security and

Data Protection.

Code Quality Creating secure code is a serious issue. This is why Comar-

ch follows both its own extensive experience and ac-

knowledged industry standards when doing so, pay-

ing particularly close attention to the requirements of

the Open Web Application Security Project (OWASP –

www.owasp.org).


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Integration with other systemsIntegration of existing IT infrastructure is now an es-

sential component of the system implementation proc-

ess. When a financial institution cooperates with a large

number of IT service providers, the ability to integrate

each system is critical in creating a coherent IT strate-

gy. Consistently implemented SOA architecture (Serv-

ice Oriented Architecture) establishes a flexible inte-

gration platform whose middleware layer can easily be

expanded with additional adapters and interfaces for

external systems, such as Web Services or file interfac-

es. Comarch Internet Banking platform also integrates

with other Comarch systems, thereby creating a homog-

enous environment that comprehensively supports a fi-

nancial institution’s workforce, including:

• Comarch CRM Sales Management – a support system

for sales representative networks,

• Comarch CRM Campaign Management – for managing

marketing campaigns,

• Comarch Loyalty Management – for creating and

launching loyalty programs,

• Comarch Credit Process Management – comprehen-

sive loan processing service,

• Comarch Factoring – comprehensive factoring and

forfeiting contract support,

• Comarch Trade Finance – supports trade finance,

• Comarch Custody – a system for custodian banks,

• Comarch Asset Management – asset management

platform,

• Comarch Insurance Net – a system managing insurance

via the internet,

• Comarch Fraud Detection – working to prevent suspect

transactions and money laundering,

• Comarch CMS – a system managing content, structure

and offer of Internet service.

Flexibility Comarch Internet Banking Platform architecture ena-

bles the functionality of the implemented system to be

reconfigured in many dimensions to meet the genuine

needs of the customer. These include product and serv-

ice distribution channels, customer segments and func-

tional modules. The cutting-edge technology used in pro-

ducing the system means that extending it by adding

new products and services is very simple. There is also

a great deal of scope for the customer’s IT department

to expand the system. This may involve, for example, the

graphic design, the range of functionality available to

the user, introducing new data exchange file templates

and new varieties of application forms based on the

templates used by the financial institutions.

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Poland

Krakow, Gdansk,

Katowice, Lublin,

Lodz, Poznan, Szczecin,

Warsaw, Wroclaw

Belgium Brussels

Finland Helsinki

France Lille

Germany Dresden

Lithuania Vilnius

Panama Panama City

Russia Moscow

Slovakia Bratislava

UAE Dubai

Ukraine Kiev

USA Chicago, Miami

Copyright © Comarch 2008. All Rights Reserved. No part of this document may be reproduced in any form without the prior written consent of Comarch. Comarch reserves the right to revise this document and to make changes in the content from time to time without notice. Comarch may make improvements and/or changes to the product(s) and/or programs described in this document any time. The trademarks and service marks of Comarch are the exclusive property of Comarch, and may not be used without permission. All other marks are the property of their respective owners.

EN-2008.01

www.finance.comarch.comwww.comarch.com www.comarch.pl www.comarch.de www.comarch.ru

ComArch Spółka Akcyjna with its registered seat in Kraków at Aleja Jana Pawła II 39A, entered in the National Court Register kept by the District Court for Kraków-Śródmieście in Kraków, the 11th Commercial Division of the National Court Register under no. KRS 000057567. The share capital amounts to 7,960,596.00 zł. The share capital was fully paid, NIP 677 - 00 - 65 - 406

Comarch is a leading Central European IT business solutions provider specializing

in forging business relationships that maximize customer profitability while

optimizing business and operational processes. Comarch’s primary advantage

lies in the vast domain of knowledge accumulated in and applied to our

software products. These products incorporate highly sophisticated IT solutions

for businesses in all vertical sectors. Comarch has a multinational network of

offices employing over 2700 highly-experienced IT specialists in Europe, the

Middle East and the Americas.

Comarch Headquarters

Al. Jana Pawla II 39 a

31-864 Krakow

Poland

phone: +48 12 64 61 000

fax: +48 12 64 61 100

e-mail: [email protected]

Comarch Inc.

10 W 35th Street

Chicago, IL 60616

United States

phone: +1 800 786 4408

fax: +1 800 684 5916


Comarch Software AG

Chemnitzer Str. 50

01187 Dresden

Deutschland

phone: +49 351 438 97 00

fax: +49 351 438 97 10


Comarch OOO

Prechistenskiy Pereulok 14/1

119034 Moscow

Russia

phone: +7495 783 36 71

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