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Page 1: .pdf omers Satisfaction and Loyality i An Integrated Model of Cust …teknik.trunojoyo.ac.id/penelitiandosen/Sabarudin Akhmad... · 2019. 4. 28. · baadalsg.inflibnet.ac.in Internet

i_An_Integrated_Model_of_Customers_Satisfaction_and_Loyality

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Submission date: 25-Apr-2019 02:15AM (UTC+0700)Submission ID: 1118494176File name: i_An_Integrated_Model_of _Customers_Satisf action_and_Loyality.pdf (372.49K)Word count: 5801Character count: 32919

Page 2: .pdf omers Satisfaction and Loyality i An Integrated Model of Cust …teknik.trunojoyo.ac.id/penelitiandosen/Sabarudin Akhmad... · 2019. 4. 28. · baadalsg.inflibnet.ac.in Internet
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31%SIMILARITY INDEX

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i_An_Integrated_Model_of_Customers_Satisfaction_and_Lo…ORIGINALITY REPORT

PRIMARY SOURCES

jyx.jyu.f iInternet Source

link.springer.comInternet Source

hrcak.srce.hrInternet Source

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Submitted to University of Central England inBirminghamStudent Paper

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cqx.sagepub.comInternet Source

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e-journal.uajy.ac.idInternet Source

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Chi-Chuan Wu, Shu-Hsien Liao, Yin-Ju Chen,Wei-Lun Hsu. "Service quality, brand imageand price fairness impact on the customersatisfaction and loyalty", 2011 IEEEInternational Conference on IndustrialEngineering and Engineering Management,2011Publicat ion

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International Journal of Bank Marketing,Volume 31, Issue 2 (2013-05-27)Publicat ion

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Submitted to Universitas Putera BatamStudent Paper

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Dahlia El-Manstrly. "Enhancing customerloyalty: critical switching cost factors", Journalof Service Management, 2016

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Ivan K. W. Lai. "The Roles of Value,Satisfaction, and Commitment in the Effect ofService Quality on Customer Loyalty in HongKong–Style Tea Restaurants", CornellHospitality Quarterly, 2014Publicat ion

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Nien-Te Kuo, Kuo-Chien Chang, Chia-Hui Lai,Yi-Sung Cheng. "The Impact of Service Quality,Customer Satisfaction and Customer Loyalty inthe Travel Agency Sector: Moderating Effect ofPerceived Value", 2011 InternationalConference on Management and ServiceScience, 2011Publicat ion

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Submitted to UNIVERSITY OF LUSAKAStudent Paper

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Scott Colwell, Sandra Hogarth‐Scott, DepengJiang, Ashwin Joshi. "Effects of organizationaland serviceperson orientation on customer

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Amy Wong, Lianxi Zhou. "Determinants andOutcomes of Relationship Quality", Journal ofInternational Consumer Marketing, 2006Publicat ion

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Yonggui Wang, Hing Po Lo, Renyong Chi,Yongheng Yang. "An integrated framework forcustomer value and customer‐relationship‐management performance: a customer‐basedperspective from China", Managing ServiceQuality: An International Journal, 2004Publicat ion

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