PCM Management Seminar™

Intended to help you design successful and authentic communication strategies for productive management. We are proud to invite you to our open PCM seminars. Throughout the three seminar days 5C! Concept will provide you with a valuable investment in your professional and private life. This is our commitment! Your 5C! Concept Team

From left to right: Rainer Hoferichter, Shirley Bar Shavit, Nicole Heimann, Johann Entz-von Zerssen, Karen R. Schoepke and Robert Pražak Managers and Executives from the following companies have attended our seminars: ALCAN Technology & Management Ltd. – Alstom Schweiz – AREVA – bachler & partner crisis and security consulting GmbH, Österreich – Bekaert Schweiz – Boehringer Ingelheim GmbH – Borderless Executive Search – Chamberlain GmbH – Conzetta Holding Company – Dialysezentrum Zürich West – Dow Chemical Company – Ernst & Young – FRUTAROM – METRO CASH & CARRY INT’L. – Ogilvy & Mather GmbH, Österreich – OMV AG, Österreich SCHOTT AG – Spital Limmattal – Xencore AG – and many more.

Welcome to the PCM Management Seminar™

Process Communication Model® or PCM is a tool which:

- enhances your leadership capabilities - improves your communication skills - strengthens your relationship-building and managerial skills.

PCM provides you with the means to:

- make lasting contacts and build successful relationships - successfully motivate your team over time - resolve conflicts in a constructive way.

The model gives employees, managers and leaders an immediate understanding of:

- Themselves: Their personality, strengths and weaknesses, communication styles, and managerial performance, motivations and likely behavior under stress.

- Mechanisms of communication: Processes of communication at the heart of social interactions, the handling of conflicts. Be prepared for a number of “AHA-effects“! Learn how to make a difference!

The seminar will teach you how to design communication processes and how to implement them in business interactions with different personality types. We cover both one-to-one and group (small and large) communication. Theory is worthless without application! This is why the seminar is built on a wide range of practical exercises to help you improve the way you communicate in real life. PCM will be beneficial not only to your business performance, but also to your private life. If you feel happy and satisfied with yourself, you will naturally perform better in your work and achieve more. Sustainability Sustainability is important to us. Our former seminar participants are therefore free to refresh the experience of Realizing Potential whenever they need to. 5C! Concept offers free admission to Open PCM Seminars to those who have participated before (please note that costs for travel, accommodation etc. can not be covered). The following pages provide more information about: 1. Seminar focus 7. Dr. Taibi Kahler, Inventor of PCM 2. Duration 8. The Kahler Personality Profile 3. Key benefits for Individuals 9. Seminar Preparations 4. Key benefits for Companies 10. Feedback from Participants 5. Seminar Contents 11. Working hours 6. Summary

PCM Management Seminar™

1. Seminar focus

Efficient and productive communication for executives. 2. Duration

3-day seminar. 3. Key outcomes for Individuals

- Discover yourself and your abilities as a communicator - Learn about your own personality type, your strengths and

weaknesses, your motivations and your ways of dealing with stress - Deal effectively with other people’s stress - Connect with employees and colleagues and find out what motivates

them - Motivated employees are more energetic.

4. Key benefits for Companies

- Improved management and communication skills - Motivated individuals and teams are more enthusiastic and make more

of an effort to improve their performances - Greater satisfaction and better morale among employees - Increased involvement and greater participation from employees - Decreased personnel turnover and reduction in absence through

sickness. 5. Program Contents

- Introduction to Process Communication - The six personality types - The six modes of perception - Management styles of the six personality types - Channels of communication - Motivational needs (psychological needs) - Phases in individual personality development - Work environment preferences of each personality type - Behaviors in mild and serious distress of the six personality types - Strategies for intervening - Executive simulation: Achieving consensus using concepts of Process

Communication - Development of management plans - Planning for the future - Conclusion and evaluation.

6. Summary The 3 day Process Communication Seminar improves the performance in behavior, communication and management. PCM enables you to understand, motivate, and interact better with others. Participants have reported experiencing greater success and feeling more empowered in their personal and professional lives after learning and applying the principles of Process Communication. Participants have reported the following changes after successfully using PCM: Improved style of leadership + improved communication among colleagues + more efficient and constructive communication + more tolerance for others + more patience + internal and external relationships have changed and improved + motivated employees and teams achieve better results + satisfied employees at all levels + increased participation from employees + significantly reduced staff turnover + highly motivated sales team + increased customer loyalty + increased sales and higher profitability + reinforcement of individual capabilities + boost in self-confidence + improved decision making processes + increased quality through greater attention to detail. 7. About Dr. Taibi Kahler Taibi Kahler is President of Kahler Communications, Inc., a management training and consulting organization. Its headquarters is in Little Rock; it has branches in several North American cities and all over the world. Kahler holds a Ph.D. in Child Development and Family Life from Purdue University and is a licensed Clinical Psychologist. Dr. Kahler is the inventor of the Process Communication Model, a valuable tool in identifying problems, as well as areas of personal and professional success. He is the recipient of the 1977 Eric Berne Memorial Scientific Award, conferred upon him for his groundbreaking article "The Miniscript" by the ITAA, an international Transactional Analysis association with 10,000 members in 52 countries. In 1978, he was invited by Dr. Terry McGuire, NASA's psychiatric consultant to become member of the interview panel. As a result, Dr. Kahler's model was used in the selection processes for astronauts and became part of their training. Kahler holds membership in 13 national and international organizations, 4 high I.Q. societies, and has been invited as guest speaker at more than a dozen international congresses. A prolific writer, Dr. Kahler has authored 3 books and more than 40 articles, booklets and profile reports.

He is an advisor and friend to former President Clinton and was hired to provide psycho demographic polling information in the 1996 Presidential Campaign. Find more information on Dr. Taibi Kahler at www.taibikahlerassociates.com

8. The Kahler Personality Profile A valuable part of all our Process Communication Seminars is the Personality Pattern Inventory (PPI) Questionnaire. This is not a test, it is an inventory based on the Process Communication Model®, used to identify personality types. The personality profile (which is produced on the basis of the PPI) is a tool used during the seminar to help people understand themselves and others. Thanks to the different PCM techniques you develop a better understanding of yourself, which in turn puts you in a better position to communicate effectively with others. Knowing your personality type helps you identify both your own main tendencies and those of your partner. However simple observation alone is not enough to determine the overall personality type of a person. To achieve this, it is necessary to create a personality profile. The personality profile helps you determine:

- the personality structure and strengths of character - the current phase - the psychological needs and sources of motivation - likely behavior under mild and severe distress - the preferred perception and style of communicating.

The personality profile tells you which environment promotes or hinders the development and performance of a specific personality type. It also enables you to build teams according to the ‘interaction range’ of each individual member. In your personal life, it makes it easier for you to recognize your own strengths and weaknesses as well as your psychological needs; it enables you to avoid miscommunication. The profile helps you to understand better both your own behavior and that of others when under stress. It gives you tips and techniques to build constructive relationships. 9. Seminar preparation: Up to two weeks prior to the seminar, we send out an email to the participants requesting them to fill in the online PPI Questionnaire. You will be given an ID-Code to access the online questionnaire. The Personality Profile is personalized and confidential; no one else except you can access it. Only one copy is printed out and handed over to the "owner", in person, by the certified PCM Trainer. No information in relation to an individual’s personality profile will be disclosed or discussed with any one else.

10. Feedback from Participants

“Having taken this training, I look in at many daily

situations in my professional and private life

in an entirely different way.”

“I learned effective techniques that I can

apply in both my professional and

personal life.“

“What I got out of this training is a strong

commitment to use what I learned in all my future

interactions with people.”

“I’ve come the whole way from being absolutely ignorant about PCM to

developing some very good knowledge and insights. It definitely helps to free one's mind from prejudices. I expect that my

understanding and tolerance towards other personality types will increase.”

“Very interesting, we know that there are more

different people (personalities), now we

know how to recognize the kind of personality and

how to interact with them.” in a better mode.”

“Wonderful! A very enlightening experience!”

“I developed a different way of looking at and understanding people. I realized

that many of the situations I didn't know how to manage were triggered by distress. It was an eye-opener; it gave me an explanation for situations I went

through - and it supplied me with techniques to better “manage” those situations in the future. Thank you!”

“In my opinion, we have learned a very powerful tool – and I will start applying it

immediately.“

“I think this course enabled us to communicate better

and to avoid stressful situations. I believe I learned

a lot and am keen to use these new skills.”

“A unique experience, very valuable for my job and for

my private life too! Thank you!”

“I learned a great deal and now see

myself in a completely new

way!“

“If only I had this insight 10 years ago!”

11. Working hours Working hours during the seminar days will be from 9:00 till 17:30 hrs with 1 1/2 hour for lunch. On the last day of training the seminar will end at 16:00 hrs. Dress Code is business casual.

Registration Form Page 1 of 2 I would like to register for the 3 day seminar Process Communication Model for Management on:

o May, 18-20, 2010 Zurich in German Surname, First Name ____________________________________________ Job Title ______________________________________________________ Company _____________________________________________________ Street, Number _________________________________________________ Location, Zipcode/Postcode _______________________________________ Phone ________________________________________________________ Email ________________________________________________________ Please send invoice to attn. of _____________________________________ _______________________________ Signature Date

Registration Form Page 2 of 2 I agree with the following terms and conditions:

- Registration Fee CHF 2200 (EUR 1550) per delegate, excl. of VAT. - Early Bird price: For booking before April 15th - CHF 1950 (EUR 1330)

per delegate excl. of VAT. - All prices include catering (coffee breaks and lunches), full seminar

materials and handbooks. - Hotel accommodation is not included in the registration fee. - Confirmation and an invoice will be sent after receipt of the registration

form. - Cancellations: You can cancel at any time. No refund will be made for

cancellations made less than 12 days prior to the start date of the seminar.

- In the case of a seminar being cancelled by 5C! Concept, all fees paid will be reimbursed in full.

_______________________________ Signature Date Please send to: 5C! Concept GmbH Bönirainstrasse 16 8800 Thalwil Switzerland Tel. +41 43 888 55 01 Fax. +41 43 888 55 02 Email: info@5cconcept.com