PCF serves the Departments of Pediatrics, Ophthalmology...
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Helpdesk Statistics for December 2012 Calls to the Helpdesk: 1,164 Average Wait Time: 86.4 seconds Problems? Questions? Need applications or websites created? Contact the PCF Helpdesk by calling 362-9500 or e-mail us at [email protected] PCF is a customer focused organization which provides innovative technologies and services to enhance delivery of patient care, the ongoing research for breakthrough medicine and the education of tomorrow’s doctors. Saving Files Opened from Email Programs When opening files sent via attachment to your email, be sure that you save the file to the “My Documents” folder before making any changes. Otherwise the file will get saved to a temporary Outlook folder and may or may not be able to be recovered. Instead of opening attachments directly from your email, on a Windows PC right-click on the attachment and choose "Save As" so you can select where you want the file saved (e.g., your Documents or Pictures folder). Then open the file from Windows Explorer instead. On a MAC computer use control-click and choose “Save As” and download the attachment to your Documents folder or whichever folder you choose. If you do accidentally save a file to the Outlook Temporary file call the PCF Helpdesk for assistance. Be sure not to log out of citrix or your workstation before calling or else the file could be lost. ### The PCF Family is Growing Faculty Achievement Tool Update The PCF Development Team is in the final stages of User Acceptance Testing for the new Faculty Achievement Tool. The new program, which will be rolled out this winter, will be a central repository for faculty curriculum vitaes and will also be a clearinghouse of information for the Department of Pediatrics website. Some of the features of the first release include: publication import from PubMed, automatic updating of website faculty bios, and a friendlier and more robust user interface. The Department of Pediatrics will implement this new tool first and may be deployed to other departments in the future. ### Windows 7 Shortcuts 1. Windows Logo + L - Walking away from the screen for a while? Keep prying eyes out of your stuff with this quick shortcut that locks the PC instantly. 2. Windows + (+/-) - Want a closer look at whatever’s on your screen? Hit Windows and + to zoom in for a magnified view. While you’re magnified, moving the mouse around the screen will move you to the far corners and bring them into view. Windows and - zooms you back out again. 3. Alt + F6 - If you’ve got multiple windows open within a given app, this handy shortcut will let you quickly switch between them, so you don’t have to waste time clicking around in search of the right window. 4. Shift + CTRL + N - Windows 7 made it a little easier to create new folders in Windows Explorer. Now you can just hit Shift + Ctrl + N in any folder to create a new untitled folder right where you are. The new folder will appear with the name ‘New folder’ already highlighted so you can type in your own name for it and hit Enter to move on to the next task. 5. Windows + M - Got a bazillion windows cluttering your screen? Press Windows + M to instantly minimize all current windows to the Taskbar. It’s a great way to restore your sanity, and an even better way to hide what you’re working on from unexpected interlopers. Article from Maximum PC Change Your Password on All Devices One of the most common calls coming into the PCF helpdesk is that a user is locked out of his or her user account after changing the password. Often, this happens because while the password has been changed on the user’s computer, it has not been changed on mobile devices such as smartphones or tablets. Once the phone or tablet tries to check your email several times with the wrong password, it locks out the account.Once you’ve changed your password, be sure to update the password on any other device that receives your e-mail. Tips for Choosing a New Password Passwords used to log-on to PCF domain services need to be defined as a "Strong Password.”Passwords will be set to expire in 120 days. The password must be changed 5 times before it can be used again on the same account. A "Strong Password" is a password with a minimum of eight characters and three of the following attributes: 1. Upper Case 2. Lower Case 3. Numbers 4. Non-alphanumeric characters (such as #, $,%,+) An example of a Strong Password is "Baseball9" or "Cardinals#1". Congratulations to Shannon Ford & Gary Henriksen! Shannon and his wife welcomed Owen Patrick Ford in September. Gary and his wife welcomed a new baby girl, Ariana Layla Henriksen, in November. Department of Pediatrics PCF serves the Departments of Pediatrics, Ophthalmology and Otolaryngology The PCF Mission:
Transcript of PCF serves the Departments of Pediatrics, Ophthalmology...
Helpdesk Statistics for December 2012
Calls to the Helpdesk: 1,164
Average Wait Time: 86.4 seconds
Problems? Questions? Need applications or websites created?Contact the PCF Helpdesk by calling 362-9500
or e-mail us at [email protected]
PCF is a customer focused organization which provides innovative technologies and
services to enhance delivery of patient care, the ongoing research for breakthrough medicine and the education of tomorrow’s doctors.
Saving Files Opened from Email Programs
When opening files sent via attachment to your email, be sure that you save the file to the “My Documents” folder before making any changes. Otherwise the file will get saved to a temporary Outlook folder and may or may not be able to be recovered.
Instead of opening attachments directly from your email, on a Windows PC right-click on the attachment and choose "Save As" so you can select where you want the file saved (e.g., your Documents or Pictures folder). Then open the file from Windows Explorer instead.
On a MAC computer use control-click and choose “Save As” and download the attachment to your Documents folder or whichever folder you choose.
If you do accidentally save a file to the Outlook Temporary file call the PCF Helpdesk for assistance. Be sure not to log out of citrix or your workstation before calling or else the file could be lost.
###
The PCF Family is Growing
Faculty Achievement Tool Update
The PCF Development Team is in the final stages of User Acceptance Testing for the new Faculty Achievement Tool.
The new program, which will be rolled out this winter, will be a central repository for faculty curriculum vitaes and will also be a clearinghouse of information for the Department of Pediatrics website.
Some of the features of the first release include: publication import from PubMed, automatic updating of website faculty bios, and a friendlier and more robust user interface.
The Department of Pediatrics will implement this new tool first and may be deployed to other departments in the future.
###
Windows 7 Shortcuts
1. Windows Logo + L - Walking away from the screen for a while? Keep prying eyes out of your stuff with this quick shortcut that locks the PC instantly.
2. Windows + (+/-) - Want a closer look at whatever’s on your screen? Hit Windows and + to zoom in for a magnified view. While you’re magnified, moving the mouse around the screen will move you to the far corners and bring them into view. Windows and - zooms you back out again.
3. Alt + F6 - If you’ve got multiple windows open within a given app, this handy shortcut will let you quickly switch between them, so you don’t have to waste time clicking around in search of the right window.
4. Shift + CTRL + N - Windows 7 made it a little easier to create new folders in Windows Explorer. Now you can just hit Shift + Ctrl + N in any folder to create a new untitled folder right where you are. The new folder will appear with the name ‘New folder’ already highlighted so you can type in your own name for it and hit Enter to move on to the next task.
5. Windows + M - Got a bazillion windows cluttering your screen? Press Windows + M to instantly minimize all current windows to the Taskbar. It’s a great way to restore your sanity, and an even better way to hide what you’re working on from unexpected interlopers.
Article from Maximum PC
Change Your Password on All Devices
One of the most common calls coming into the PCF helpdesk is that a user is locked out of his or her user account after changing the password.
Often, this happens because while the password has been changed on the user’s computer, it has not been changed on mobile devices such as smartphones or tablets. Once the phone or tablet tries to check your email several times with the wrong password, it locks out the account.Once you’ve changed your password, be sure to update the password on any other device that receives your e-mail.
Tips for Choosing a New Password
Passwords used to log-on to PCF domain services need to be defined as a "Strong Password.”Passwords will be set to expire in 120 days. The password must be changed 5 times before it can be used again on the same account.
A "Strong Password" is a password with a minimum of eight characters and three of the following attributes:1. Upper Case2. Lower Case3. Numbers4. Non-alphanumeric characters (such as #, $,%,+)
An example of a Strong Password is "Baseball9" or "Cardinals#1".
Congratulations to Shannon Ford & Gary Henriksen!
Shannon and his wife welcomed Owen Patrick Ford in September.
Gary and his wife welcomed a new baby girl, Ariana Layla Henriksen, in November.
Department of Pediatrics PCF serves the Departments of Pediatrics, Ophthalmology and Otolaryngology
The PCF Mission:
