Payments Revolution Part II: Payment Experience · INTRODUCING,' amazon g Nacha Payments Institute...
Transcript of Payments Revolution Part II: Payment Experience · INTRODUCING,' amazon g Nacha Payments Institute...
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Payments Revolution Part II:
Payment Experience
Shawn Princell
President
Cash Flow Solutions
Brian Dao, AAP
Assistant Vice President
Commerce Bank
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Operations: Manual Tasks
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Data Empowers Experience
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Is the new payment experience
not an experience at all?
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New Expectations
Share Your Experiences
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Connected Commerce
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Conversational
Payments
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Evolution in Payments
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Do you use a digital wallet?
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Digital Wallets Timeline
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What
happened
to MCX?
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ACHThe Bacon of Payments?
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Repackaged for ConvenienceMeet New Market Demands
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Same Rails, New Experiences
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33%
82%
92%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Millennials have a Credit Card U.S. workers are paid via ACH Americans have a Bank Account
Payment Trends
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Faster Disbursements
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Who is your customer?
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How can your organization impact
the payment experience?
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Additional Discussion
Shawn Princell
President
Cash Flow Solutions
Brian Dao, AAP
Assistant Vice President
Commerce Bank