Payment• Guests are able to pay with any cash, debit, or credit cards.• There is an ATM available inside the building where patrons can get cash if needed.• Payments with plastic must be done at the terminal because there is no portable debit machine.

Billing• SoHo offers multiple billing options during the day.• All lunches are tabbed and are presented at the end of the meal or when requested.• Separate cheques and split payment are available for groups.• The bill is itemized to ensure accuracy and clarity.• A customer comment card is included with every bill.

Exceptions• Specialized food preparations for dietary preferences and needs are key exceptions in the restaurant industry.• Complaints from customers are met by special attention from management to ensure quick responses and decisions are made.

Safekeeping• There are close parking facilities which are generally very full with business commuters.• There are entrances inside the Husky building and from the street. • There is also security provided by the Husky building

Hospitality• During the day there are no hostesses to initially greet customers at the doors because there are too many entrances to have each of them manned. • All servers greet customers as they encounter them.

Order Taking• Reservations for lunch can be done over the phone or online using the OpenTable booking system.• Orders on the floor are written down and entered in a computer which send the order to the kitchen.• Drink orders are filled immediately by the server.

Consultation• The consultation process includes asking servers what they recommend for food. Also customers can inquire what wines, beers and martinis the servers recommend to pair with their meals. •Specialized menus for catering services, along with event coordination are included in the consultation service as well.

Information• The website provides SoHo’s address information but not a map or driving directions.• The hours of operation are only available in person or over the telephone.• Posters inside the club detail information about specials and upcoming events• The kitchen menu is available for download online from the website.• Promotional materials are included with the bill.

Core• SoHo is a bar and grill serving New York style meals and drinks for lunch.