Paul Riley CV

Paul Riley: 611 Oldham Road, Rochdale, OL16 4PATel: 07837 869590

Curriculum Vitae

Profile

I am currently a Technical Service controller. I am I highly motivated and driven person who enjoys striving to be the best at whatever role I am currently doing. For several years I worked within workshop maintenance control and managed on alternating shiftsI have been involved with Contract maintenance and Warranty engineers at all levels within DAF – MAN - Mercedes and Volvo and retain my relationships with them in my current role.

Key Skills

Highly motivated and driven to succeed Good working knowledge of Word, Excel, Key2, Kerridge and

AS400 Very adaptable to change Workshop Control supervisory experience Contract Maintenance, Warranty and Retail invoice experience Maintenance Control and incident management experience Customer Service and after sales

Professional History

Riverside Truck RentalTechnical Service Control Feb 2014 - to date

I currently work on Technical Service Control and have responsibility for the Pickford account involving all aspects of maintenance, account management, parts purchase and nationwide parts movement

Liaise with Pickfords directors and branch managers nationwide to discuss commercial costs regarding fleet repairs and off fleet replacement vehicles

Produce monthly report for profit and loss table including VOR, monthly spend parts and labour

Liaise and advise our workshops on any information they cannot get due to fleet age (information that isn’t initially available on parts spec)

Source and obtain parts from existing de-fleeted vehicles and outside suppliers to ensure costs are minimised

Source and implement workshops to ensure compliance and costs minimised

Liaise with customers own sourced workshops and pass or dispute invoices where relevant, meet with supplier to discuss queries and resolution


Track and record parts removals and movements of customers stock and supply to workshops nationwide if cost effective

Riverside Truck RentalMaintenance Control Aug 2009 - to Feb 2014

Maintenance Control to have sole responsibility for the Commercial Tractor unit Fleet as well as certain contracts on refuse

I work hard to look for the best solution to problems that involve the least amount of downtime and financial costs

I am seen as a vital member of the team that pushes other on the team to a higher performance.

I am involved daily with Fleet/Transport Managers to directors organizing repair and general maintenance and ensuring that all compliance is carried out within the customers operator’s licence stipulations

I am involved with the up-rate and de-rate of Commercial vehicles

I have daily contact with after sales and technical managers and monitor and discuss (quarterly) common product faults

I am involved daily with workshops nationwide Responsible on rotating shift for out of hours B/Downs and

handover

Lancashire DAF Workshop Controller Aug 2007 – Aug 2009

Workshop Control, loading hours and specifying Contract/Warranty

Ensuring all vehicles through the workshop were checked for Manufacturers product and safety Recalls

Customer liaison and after sales, this involved meeting potential customers assessing their needs and promoting in-house repair and maintenance package (both service and full maintenance)

Ensuring that all B/Down were dispatched and closed down within DAF parameters and that DAF aid PDA information was sent correctly to the call centre

Involved directly with the first meetings and implementations of the DAF check system, setting customers up and promoting the service

Raising of all job cards for workshop with correct information and 1st diagnostic to try and minimise workshop downtime


Raising Pro-forma and Quotations for customers ensuring profitability

Liaison with DAF engineers and Paccar getting pre-authority for repair before passing and of cards to invoice clerks

On call every other week for GOP and making sure that repair followed through (mostly on customers behalf)

MAN Truck and BusShift Supervisor Jun 2003 – Aug 2009

I started work as a workshop receptionist taking calls and B/Downs and making sure that the jobs were separated into contract/warranty/retail WIP, after 12 months my then service manager started to send me on Contract maintenance courses in Swindon, learning about engines, driveline and common failures etc with Transcom and ServiceMAN insurance, after 3 years under another service manager) I was sent on the Warranty course’s again at Swindon head office and was working between workshop control and Contract Invoice.I was picked to run a shift of technicians (four on four off) due to my Contract/Warranty experience and my then 3 years on the service desk and out of hours call phone.Towards the end of my time at MAN my service manager had me acting as an assistant manager at Blackburn/Preston and getting the WIP down, promoting new business and reporting to him and the dealer principal.

Workshop Control, loading hours and specifying Contract/Warranty

Ensuring all vehicles through the workshop were checked for Manufacturers product and safety Recalls

Customer liaison and after sales, this involved meeting potential customers assessing their needs and promoting in-house repair and maintenance package (both service and full maintenance)

Ensuring that all B/Down were dispatched and closed down within MAN parameters and that MAN 24 PDA information was sent correctly to the call centre

Raising of all job cards for workshop with correct information and 1st diagnostic to try and minimise workshop downtime

Raising Pro-forma and Quotations for customers ensuring profitability

Liaison with MAN Contract engineers and Warranty getting pre-authority for repair before passing and of cards to invoice clerks

To ensure profitability and responsible for shift overlap/swap over with both Second shift and with Nightshift foreman

Ensuring all of the above was auditable by MAN


TLS Vehicle Rental (GE Capital)Fleet Department/Damage Control Manager (Salford Branch) 1999 – Aug 2003

Various roles within TLS, working first within the Fleet department from sending out keys to ensuring all the fleets tax discs were sent on time and accounted for, I was then offered a job working in vehicle rentals, which involved over the phone bookings and chasing sales to organizing drivers runs and making sure that vehicles were clean and ready to rent.Within my time in rentals a position came up for a damage control position, which I was considerably more suited for (previous experience within workshop environment at Bonnie motors Rochdale)I worked within this position for half my time at TLS liaising with body shops, ensuring profitable repair, compiling electronic damage recharge estimates and photographs, dealing with insurance companies, meeting customers and discussing jobs and recharges, chasing invoices and making sure branch met targets.In addition I was also responsible for the branch audit (for damage) and making sure correct information was input into pivot table that was reviewed on a weekly basis.

Raising Pro-forma and Quotations for customers ensuring profitability Liaison with MAN Contract engineers and Warranty getting

pre-authority Customer liaison and after sales, this involved meeting

potential customers assessing their needs and promoting in-house repair

Involved directly with the first meetings and implementations of Damage Recharge Procedures and involved in implementation in North West Area

Responsibility for drivers and runs and planning to ensure downtime and costs minimised

Responsible for Valet staff to ensure timely delivery of vehicles

Customer liaison at all levels to ensure satisfaction Liaison with insurance engineers and Free trade association

regarding insurance and insurance related damage and total loss claims

Responsibility for resolve on invoice queries Responsibility for Body shop implementation and liaison


Responsibility and accountability for quality checks on returned vehicles from both customers and Body shop/Work Shop

Upholding and implementing GE Values

Paul Riley CV

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