Paul Plsek Evening Slides - · PDF fileModel for Thinking ... “blue sky thinking”...
Transcript of Paul Plsek Evening Slides - · PDF fileModel for Thinking ... “blue sky thinking”...
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Outline Why innovate? What is directed creativity? How can we ‘direct’ the mind to produce
creative ideas? Does organisational culture matter to creativity
and innovation? Application and examples from the NHS Some questions for the debate
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Need to innovate in the NHS
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Need to innovate in the NHS
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Why innovate?
Innovation is recognised by leading commercial organisations as being essential for success
We have innovative approaches within healthcare but these are not always systematically applied
The current rate of improvement is not likely to achieve the change we want and need
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First Order Change
More of, or less of…….the same thing
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Second Order Change
Stand back… Reframe… See big picture…
Change a fundamental assumption or mental model
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DirectedCreativity™
The purposeful production of creative ideas in a given topic area, followed up by deliberate efforts to
implement some of those ideas.
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Creativity... The connecting and rearranging of
knowledge — in the minds of people who will allow themselves to think flexibly — to generate new, often surprising ideas that
others judge to be useful.
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Edward deBono’s Mental Valleys Model for Thinking
Streams of thinking Valleys
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“Creative thinking involves breaking out of established patterns (valleys) in order to look at
things in a different way.” de Bono Purposeful channel Random jump
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Drive-thru flu jabs at the Virginia Mason Medical Center, Seattle, USA
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Sarah Garrett Consultant in Improvement & Innovation Bath, England [email protected]
Dr. Lynne Maher Head of Innovation Practice, NHS Institute for Innovation and Improvement Warwick, England [email protected]
Paul Plsek Consultant in Complex Systems & Innovation Atlanta, US [email protected]
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Attention… to mental valleys, assumptions or simple rules… involves looking closely, observing with fresh perspective and really noticing things.
Escape… from the current mental valleys, assumptions or simple rules… often described as “blue sky thinking” or “thinking outside the box”.
Movement… play imaginatively… generate several ideas without judgment or criticism… free association that is allowed to flow in any direction it wishes without constraints for the moment.
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Think like someone else Patients and carers Other industries and professions
Directly challenge the current paradigm Break the ‘rules’ (traditions, mental valleys, etc.) Alternatives from concepts
Think a level or two up in the system Whole patient journey Prevention rather than care only Coordination of multiple systems
Who, what, when and where 4Ws table
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Understand how to assess the innovativeness of an idea…
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Dimensions of innovation culture
• risk taking • resources • knowledge • goals • rewards and recognition • tools and methods • relationships
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Dimensions of innovation culture
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Portal Chart Example
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Debate… Can the NHS meet its financial challenge
without creativity? Onto what opportunities should we direct
our creativity? Can the NHS truly create a culture for
innovation? Which dimensions might be easiest and hardest?
???