PAUL BAILEY H-(586) 254-314547545 Frederick C-(586) 804-2365Utica, MI 48317 pabaile02@yahoo.com

SUMMARY

Operations Support professional with a solid background in the Electronic Media, Research, Education and Military organizations. Self-directed learner capable of administering multiple tasks to achieve organizational goals. Training in Teaching, Outside Sales, Audio-Video and Speech Communication.

AREAS OF STRENGTH

• Presentation Skills• Education and

Training

• Media Research• Computer and Video

Applications

Self-Directed• Critical Thinking

PROFESSIONAL EXPERIENCEThe Nielsen Company, Oldsmar FL 2005-2011Membership Sales Representative-Detroit TerritoryMembership Representatives perform marketing and sales-style duties to persuade and recruit households into the Television Ratings sample. Conduct face-to-face interviews with candidates, collect demographic information and enter information into an extensive database. Coach, train and education select members to perform necessary tasks to ensure accurate television and computer research outcomes.

• 50% travel to and from assigned areas to obtain consent from household selected to perform market research through the use of televisions, computers, game consoles at home and college.

• Member of mobile workforce environment, with complete independence to complete all assigned deadlines, often working outside, weekends and evenings.

• Demonstrated to participant’s proper use of Nielsen Equipment installed in the household. • Knowledge of general clerical office procedures and processes Mailings, time and attendance,

supplies, filing, care of assets and fleet vehicle maintenance.

Electronic Data Systems, Troy, MI 2000-2004Mission Control Analyst-On Star Operations Analyst responsible to maximizing productivity of workforce advisors in a call center environment. Processed vacation/time off requests, overtime, and scheduling using MS office software.

• Monitored Avaya-based call center operations to achieve pre-determined service level goals on a continuous basis.

• Gathered, analyzed, and communicated issues of interest to middle management for real-time decision-making and strategic outcomes. Assisted department supervisors with maintaining general call center efficiency.

• Maintained call center operations as the liaison between supervisors and tech support during technology issues with alternative actions to maintain normal production

• Processed workforce staffing and manpower requests for vacation, sickness, and overtime.On star Advisor/Special Events Team

• Answer call from subscribers across the Onstar System for services based on subscription• Special Events, Auto Shows and Dealership calls to perform quality delivery to VIPs.• Assist other analysts/supervisors as required.

Paul Bailey (586) 804-2365 – Page 2

Utica Community Schools, Sterling Heights, MI 2001-2009Substitute Teacher-Utica Training and Development CenterOn-call Substitute Teacher responsible for recording attendance, delivering instructional lesson plans, classroom management and assisting school administration with essential teacher duties. Afternoon and evening work assignments while working for On star. Long term assignment completing 2002 school year in computer lab

• Administered classroom activities in place of regular teacher when called to work.• Recognized as a capable, well-respected substitute in place of regular teacher by staff.• Long term assignment completing 2002 school year in computer lab • Deliver, execute and coordinate lessons on a routine basis in place of assigned teacher.

Fitzgerald Schools, Warren, MI 1998-2000High School TeacherSpeech Communication11-12/9th Grade English Teacher and Broadcast Guild Sponsor

• Planned, delivered, and evaluated classroom teaching materials• Developed and implemented morning announcements over closed-circuit television system.• Assisted in the fundraising for Broadcast Guild.

Avondale Schools, Auburn Hills, MI 1996-1998Suspension Supervisor/Substitute Teacher

• Kept accurate log of Students in In-School Suspension Room.• Provided on-demand Classroom instructional support when requested.• Selected to replace Special Education classroom teacher for remainder of the assignment.

Rochester Community Schools, Rochester, MI 1993-1996Substitute Teacher at Rochester High School

• Administered classroom activities in place of regular teacher when called to work.

US Army-Fort Hunter, Liggett, Jolon, CA 1984-1988Audiovisual Documentation Specialist Operator of Television Broadcast Equipment in US ArmyCombat Developments Experimentation Command (CDEC) 1984-1987

• Assigned to Airfield Team to support weapons development video support • Operated electronic equipment to record, edit, and documentary video for military briefings.• On-air talent including game show contestant NBC “Scrabble” 1985.

American Forces Korea Network, Seoul, Korea 1987-1988• Worked in broadcasting and network operations. • Conducted Electronic News Gathering assignments• Operated Master Control Switchboard.

EDUCATIONM.A.Ed. Electronic Education

University of Phoenix-Online 2003

B.S. Secondary EducationWayne State University, Detroit, MI, 1992

A.A. General Studies, Macomb College, Warren, MI, 1989

Experienced in Microsoft Office software, Word, Excel, PowerPoint, FrontPage