Paul A J May

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www.adjustersworldwide.com

Paul A J MayLLB (Hons), MBA, FCII, FCILA, FIRM, AdipC, DipAIS, MCIArb, FCMI, MAE, ELAE, AMIMC, FinstD, FIFAA

Deputy President – International Federation of Adjusting Associations

Singapore 7th – 8th October 2008

5th Asian Conference on Claims Management in Insurance

Global Claims Developments

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With thanks to our sponsors…

Global Claims DevelopmentsPaul A.J. MayClaims Management in InsuranceSingapore7th October 2008

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PROTECTION

• Of PEOPLE's interests

• From other PEOPLE’s acts or omissions

• By PEOPLE in insurers, brokers, adjusters, specialists, lawyers…


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IFAA


•Association of Associations

•Standards

•Global Best Practice

•Influencing the “community”

•“International Best Practice” London 30th April, 2009

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THE UNEXPECTED


•Who can predict the future?

•Optimists – underwriters

•Pessimists – claims managers

•Scenario analysis

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REGULATION


•Protection of the people

•Comprehensive vigilance

•How secure is the insurance industry?

•Past performance

•Present performance

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PERSONNEL


•Claims professionalism

•Selection and training

•A claims seat at board level

•Rewards on par with underwriting and sales

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RISK AVERSION


•Aversion to the risk of paying the claim?

•Retrospective underwriting

•Delegation or abdication?

•Checkers checking the checkers….

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LEAKAGE


•“Leak”

•“Leakage”

• measurability

• Fix the claims pipeline…collectively

•Zero tolerance?

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BEST PRACTICE


•Insurer

•Adjuster

•National

•Global

•Consultation

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Paul A J MayLLB (Hons), MBA, FCII, FCILA, FIRM, AdipC, DipAIS, MCIArb, FCMI, MAE, ELAE, AMIMC, FinstD, FIFAA

Deputy President – International Federation of Adjusting Associations

Singapore 7th – 8th October 2008

5th Asian Conference on Claims Management in Insurance

Global Claims Developments

Paul A J May

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