Hello!My name is Patricia Pearson-Kotz

IntroductionEven though my name is Patricia, I hardly ever answer to that. Please call me Patti.I have lived in Illinois most of my life, but am not a fan of cold weather.We moved to Florida in May of 2014.I am a hands on professional with significant experience in analyzing, designing, implementing, and problem solving in the business management and training area to provide high quality process/procedure/training/documentation solutions. Also, I am well versed with a variety of technical writing software packages and am able to easily learn new software/documentation tools.

HighlightsBelow is a list of some highlights of work I have completed in previous positions:Created multiple types of hardware and software documentation using FrameMaker, Microsoft Word, and PowerPoint.Use of SharePoint to collaborate with cross-functional team using administration of users, workspaces and task assignments. Developed end user training material and detailed hardware drawings using Visio and PowerPoint.Prepare and analyze detailed Visio flow-charts for corporate and business partner call centers as well as internal corporate cross departmental processes and procedures using business process modeling software. Performed project management for documentation projects using Excel and corporate tracking software. Developed detailed command and message manuals fordigital access and cross-connect telephony software updates including participating with a cross-functional team for new software releases. Created with Troff and migrated to Framemaker.

Software SkillsMicrosoft WordFrameMakerPowerPointAdobe AcrobatExcelVisioAccessCaptivateSnagitPerception QuestionMarkPhotoshopSharePointWebEx RecordingTroff

Work ExperienceThe following slides provide a portfolio of sample for some of the technical writing documents created for companies I have worked for.

WestRock Paper Mills in Panama City and Jacksonville, Florida

Blue Cross Blue Shield in Naperville, Illinois

BP Chemistry and Business Partner Call Center Departments in Naperville, Illinois

Alcatel-Lucent Technology in Naperville, Illinois

OfficeMax Corporate in Naperville, Illinois

Visio Business Process Flow ExampleThis diagram provides the flow of a request for training through different departments once it is entered into the system.

Microsoft Word Training Marketing FlyerMarketing flyers provide information about related courses for customers and business partners when they visit the training center.

Microsoft Word End User ProcedureThe end user procedure is used for training purposes and as a work instruction within an ISO program.

Microsoft PowerPoint End User Software ProcedureThis end user procedure is for a customer service call center. It also has hyperlinks to other related procedures which are all housed in SharePoint.

Microsoft Excel for Document Project Management TrackingExcel is used to track end user procedure creation project, with a pivot table to show a quick status.

Visio Drawing of an LTE Network for TelecommunicationVisio was used to create a layout of the path that information travels through in an LTE network.

PowerPoint Factory Floor LayoutWith limited resources, this production floor layout was created in PowerPoint for a low level training manual.

Technical Equipment Parts DrawingThis drawing is part of an end user guide for technicians to recognize different parts of the equipment.

FrameMaker Equipment Guide using Information MappingInformation Mapping style was used to create a manual for consumer end users. The full document was created in FrameMaker.

Thank you for your time and consideration!References supplied upon request.