Patient Throughput Initiative - Time does not equal money
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Transcript of Patient Throughput Initiative - Time does not equal money
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=Patient Throughput InitiativeTime does not equal money
Presented by: Douglas E. Ranahan
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O u rP A T I E N T S
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$
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O u rP R O V I D E R S
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$
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O u rS T A F F
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Everybody is Waiting
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Impacton Patient Satisfaction
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Would you Recommend?
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O u rS C O R E S
Practice
87%Provider
85%
but are they good...
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Us
OtherMedicalCenters
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Symptoms RemediesCauses
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Symptoms
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Myth*
*Pending further proof in the form of grainy 8MM films
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Patients arelate and causeclinic to run
long
Myth
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87% arrive early or on time
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66% Physicians run more than
15 minutes behind
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Patients wait 44minutes beforeseeing physician
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80 Minutes
Visit cycle time is too long
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Causes
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Scheduled time for appointment does not fit actual time for appointment
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The communication between the front and back office is limited. Staff do not know when patients have arrived.
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Remedies
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Want to cut wait time in half?
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What comes first...
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Modify schedules to see established patients at beginning and new at end of session
Schedules
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Use Walkie-Talkies to communicate front to back
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