Patient Portal Friday, September 16, 2011 Larry Bradley Director, Patient Financial Services.
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Transcript of Patient Portal Friday, September 16, 2011 Larry Bradley Director, Patient Financial Services.
![Page 1: Patient Portal Friday, September 16, 2011 Larry Bradley Director, Patient Financial Services.](https://reader035.fdocuments.in/reader035/viewer/2022062309/56649ec55503460f94bcfd39/html5/thumbnails/1.jpg)
Patient Portal
Friday, September 16, 2011
Larry BradleyDirector, Patient Financial
Services
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Online Business Office
• Online bill payment 24 X 7 via secure e-check or credit card
• Up-to-date patient/guarantor financial information
• Current status of insurance claims• E-mail communications with the Business Office.• Source of trusted information on policies and
procedures.
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Benefits of a virtual hospital business office - Patient
• Gives patients round-the-clock access to their accounts Conveniently make payments anytime. Access to FAQ’s and helpful links. Access to Charitable Care Application. • Sharply reduces the volume of telephone calls• Ability to pay multiple accounts with one transaction• Boosts collections from self-pay patients • Increase patient satisfaction• On-line access meets an expectation in the consumer
driven Healthcare environment.
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Benefits of a virtual hospital business office - Hospital
• Reallocation of Business Office resources
Reallocation of Customer Service and
Cashiering function.• Electronic (E-Job) tracking and viewing of
patient statements. • Electronic patient payments have reduced risk
with handling patient financial information. • Increase patient satisfaction
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Future program improvements
• Electronic notification of payments due and change in account status.
• Appointment request portal.• On-line patient pre-registration utilizing the
patient portal.• Upfront cash collections via patient portal.• Price Estimator.• Return mail service.
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ENROLLMENT SCREEN
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PROFILE INFO SCREEN
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RESOURCES TAB
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IMPORTANT PHONE NUMBERS TAB
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BILLING TERM GLOSSARY TAB
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HELP TAB – MOST FREQUENTLY ASKED QUESTIONS
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BILLING POLICIES TAB
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BILLING POLICIES PAYMENT OPTIONS
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BILLING POLICIES SELF PAY OPTIONS
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BILLING POLICIES INSURANCE COMPANY LINKS
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BILLING POLICIES FREE CARE PROGRAM
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BILLING POLICIES FREE CARE APPLICATION page 1
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BILLING POLICIES FREE CARE APPLICATION page 2
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BILLING POLICIES FREE CARE APPLICATION page 3
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CONTACT US TAB
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eJOB TRACKING MANAGEMENT TOOL Search Window
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eJOB TRACKING MANAGEMENT TOOL Report Window