Patient Experience Strategic Tactics 4 Ways to … 19th...Patient Experience Strategic Tactics...

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4 Ways to Improve Patient Experience and Create Empowered Care Teams Ashley Padilla BSN, RN

Transcript of Patient Experience Strategic Tactics 4 Ways to … 19th...Patient Experience Strategic Tactics...

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Patient Experience Strategic TacticsExecutive Sponsors Update

April 27, 2017

4 Ways to Improve Patient Experience and Create Empowered

Care Teams

Ashley Padilla BSN, RN

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World’s first motorcar race in Paris , France in 1887

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Louis Pasteur, Bacteriologist, completed first pasteurization test in 1862

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April 20, 1999

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Intrinsic Motivation

Stimulation that drives an individual to adopt or change a

behavior for his or her own internal satisfaction or

fulfillment.

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Intrinsic Motivation

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Shadow Coaching

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Leadership Development

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Leadership Engagement

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Service Excellence Expectations

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Observations

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Going to the Gemba

You cannot EXPECT what you don’t INSPECT

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Transparency

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Leadership Transparency

Overall Top Box by Dyad Team Mar-16 FYTD MoM TrendFYTD %tile

Rank

Administrator /Medical Director 80.4 80.4 +2.80 83

Administrator /Medical Director 81.2 81.2 +2.80 87

Administrator /Medical Director 82.2 82.2 +0.60 92

Administrator /Medical Director 77.6 77.6 +0.40 63

Administrator /Medical Director 74.8 74.8 +0.30 41

Administrator /Medical Director 73.3 73.3 +0.20 32

Administrator /Medical Director 79.3 79.3 -0.30 74

Administrator /Medical Director 76.7 76.7 -1.30 55

Administrator /Medical Director 78.6 78.6 -1.40 70

Administrator /Medical Director 82.8 82.8 -2.30 93

Administrator /Medical Director 80.2 80.2 -2.90 81

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Care Team Transparency

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Healthy Competition

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External Transparency

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Recognition

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Recognition

Celebrate

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Recognition Through Storytelling

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4 Strategic Areas of Focus

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Intrinsic Motivation

Recognition

Transparency

Leadership Engagement

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CHPG Overall Patient Experience

80th Percentile

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Thank You


Leading Organizational Change in Patient Experience...Leading Organizational Change in Patient Experience Ivan Guerrero, MSHCM Patient Experience Program Manager. January 31, 2020

Leading Organizational Change in Patient Experience...Leading Organizational Change in Patient Experience Ivan Guerrero, MSHCM Patient Experience Program Manager. January 31, 2020

Patient Experience and Feedback CommitteeEngagement ... · Patient Experience and Feedback CommitteeEngagement SIRI Panel ... Director of Nursing and Patient Safety

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Defining Patient Experience

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The Patient Experience - AMGA€¦ · • Patient experience is positively associated ... Improving Quality and Patient Experience: ... “Patients First” is the guiding principle

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Right Patient Experience

Right Patient Experience

Measuring the Patient Experience

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C-I-CARE Patient Experience TRIVIA CHALLENGEc.ymcdn.com/sites/ Patient Experience TRIVIA CHALLENGE 2016 C-I-CARE Patient Experience Week

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Improving Patient Experience through Implementing a ......Improving Patient Experience through Implementing a Priority Clinic Program ... healthcare services. Patient experience is

Improving Patient Experience through Implementing a ......Improving Patient Experience through Implementing a Priority Clinic Program ... healthcare services. Patient experience is

The State of Patient Experience 2017 - c.ymcdn.comc.ymcdn.com/sites/€¦ · The State of Patient Experience 2017 ... • In order to obtain patient experience continuing education

The State of Patient Experience 2017 - c.ymcdn.comc.ymcdn.com/sites/€¦ · The State of Patient Experience 2017 ... • In order to obtain patient experience continuing education

E book patient experience

E book patient experience

Patient Satisfaction and Experience with Anesthesia Patient Satisfac… ·  · 2014-11-17Patient Satisfaction and Experience with Anesthesia ... Patient Satisfaction and Experience

Patient Satisfaction and Experience with Anesthesia Patient Satisfac… ·  · 2014-11-17Patient Satisfaction and Experience with Anesthesia ... Patient Satisfaction and Experience

Maternity Outpaitent Clinic Patient Experience Survey 2017 · Queensland Health Maternity Outpatient Clinic Patient Experience Survey 2017 1. 1.2.3 . Patient experience compared with

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Improving Patient Experience Insights · 2020. 2. 15. · Improving Patient Experience Insights Big Data Intelligence for Healthcare Saama Patient Experience Insights Saama’s comprehensive,

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