Patient Engagement: introduction booklet Involved/Patient Engagement Group/PEG… · obtaining your...
Transcript of Patient Engagement: introduction booklet Involved/Patient Engagement Group/PEG… · obtaining your...
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Patient
Engagement:
introduction
booklet
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Introduction This booklet is for patient and carer representatives who are involved or would
like to get involved in the work of Merton Clinical Commissioning Group (CCG).
It explains who we are, how we engage with local patients and information on
our Patient Engagement Group (PEG). The booklet aims to: ~ explain the
process we use to involve and engage patients throughout commissioning
processes; ~ show how you can become involved in NHS commissioning; ~ and
help you understand the role of a PEG patient or carer representative.
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About Merton CCG
Who we are
NHS Merton Clinical Commissioning Group (CCG) is responsible for planning,
buying (commissioning) and monitoring local healthcare services for everyone in
the borough.
Our group of 24 GP practices work together with our partners in the local NHS
(pharmacists, dentists, optometrists, hospitals and mental health providers), local
community groups and the London Borough of Merton, to improve health and
wellbeing, reduce health inequalities and ensure that everyone has equal access to
healthcare services.
Our guiding principle is that everyone in Merton should be able to receive the care
they need, at the right time, in the right place and from the right healthcare
professionals, bringing the right results for each individual patient.
We aim to offer the people of Merton a wide range of accessible, high-quality and
easy-to-use services to help them stay healthy, and to care for them when they fall
ill and need extra support. We realise that we can do these things only if we hear
and understand what people think of health services, and we are committed to
obtaining your feedback on whether the services you use are meeting your needs.
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Patient & Public Involvement
What is it? Patient and Public Involvement (PPI) is our process for making it as easy as we can
for you to be involved and to include you in influencing decision-making on health
services.
The Government’s Health and Social Care Bill was passed in 2012 and set out a
radical new vision for the health service in England.
Key elements included:
Establishing a Health and Wellbeing board in every local authority
Establishing clinical commissioning groups
Making changes to public health delivery
Increasing patient and public engagement through the organisation
Healthwatch
Statutory Duties
We have two key statutory duties in relation to patient engagement:
Individual Participation - NHS Commissioners must promote the
involvement of patients and carers in decisions that relate to their care or
treatment, including diagnosis, care planning, treatment and care
management. This duty requires CCGs and commissioners (such as
GPs) to ensure that the services commissioned promote involvement of
patients in their own care, including: personalised care-planning, shared
decision-making, self-care and self-management with targeted support.
Collective Participation - NHS commissioners must ensure public
involvement and consultation in commissioning processes and making
decisions. This includes involvement of the public, patients and carers in:
commissioning activities, planning of proposed changes to services
monitoring and evaluation.
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Services better designed around
the needs of patients
Decisions are better
supported when people are involved
Services become more responsive
to need
Fosters a culture of
transparency and trust
Improve outcomes and
patient experience
Shared responsibilities
for health care
Improves quality
of care
Reduce costs and influence National
services
Patient Representatives
What are they?
A Patient Representative is a patient or carer or member of the public who is
actively involved in local health services.
They may be representing a group of individuals, or they may be there in their own
right, offering views, experiences and perspectives on local health issues
The role of Patient Representatives on Boards and Groups is to ensure that the
views of patients, carers and families are heard and taken into consideration during
relevant discussions and when decisions that affect patient care and services are
being planned and made.
Why involve Representatives
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Patient Representative Role
What do they do?
The role of the Patient Representative is to ensure that the CCG takes into account
the views of local people in its planning and decision-making processes. As a
Patient Representative of the Patient Engagement Group, you will bring a patient’s
perspective into the decisions made by the CCG because they are informed by the
needs and wishes of local people.
The Patient Representative will:
Champion Patient and Public Involvement (PPI)
Provide a commitment to the group, attending as many meetings as they
are able, and acting as a representative of the group when required.
Advice and support members of the group and other members of Merton
CCG staff on issues of PPI as they arise
Main elements of the role
Contribute to relevant meetings in a constructive manner, offering ideas
and opinions that reflect the voice of patients, carers and their families.
Keep abreast of local and national news and developments with regard to
healthcare policy and patient experience, and consider their impact on
the activities of their Group.
Support the development of the PEG annual work plan and contribute to
project work that has been identified as an area of need by the Group.
To actively promote the work of the PEG and, where possible, to help
encourage the involvement of patients and carers in the PEG with the
support of group members and the CCG.
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Being a Patient Representative
What does it mean?
By becoming a Patient Representative, you can play a vital role in improving local
NHS health services, patient care and experience.
There are volunteering opportunities within Merton’s CCG for patients and carers to
become involved in local health services. As a Patient Representative you will have
the opportunity to represent the interests of patients and carers.
You can contribute by:
Bringing your enthusiasm!
Sharing your knowledge and experience of your illness (or what it is like
to care for someone with an illness) with like-minded people.
Supporting other patients and carers to share their experiences.
Offering your time for a couple of hours a month.
What will it involve?
All roles will be different. Topics and timescales will be different depending upon the
service you are supporting. You can be involved as little or as much as you want.
You could share your experience by:
Attending regular service group meetings or boards.
Attending focus and discussion groups.
Completing questionnaires and online surveys.
Improving patient and carer information by reviewing leaflets and
documents.
Becoming a member of Healthwatch.
Joining your GP practice’s Patient Participation Group.
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Patient Engagement Group
Who are they?
The Patient Engagement Group (PEG) is an active group, contributing to the
continuous improvement of services, ensuring that the Clinical Commissioning The
Patient Engagement Group (PEG) is an active group, contributing to the continuous
improvement of services, ensuring that the Clinical Commissioning Group (CCG) is
responsive to the needs and wishes of Merton residents.
The group is a forum for patients, carers and local people to inform and influence
the planning, designing and delivery of local health services.
Aim
The aim of the PEG is to allow patients, carers and local people to have effective
input to Merton CCG on the commissioning, provision and monitoring of local
services.
Purpose
The PEG provides a forum for dialogue between patient, carer and local
representatives and the CCG. This includes:
1. Enabling patients, carers and local people to raise issues about local
services with the CCG.
2. Enabling patients, carers and local people to be kept abreast by the CCG
of its priorities, business planning and commissioning timetables.
3. Enabling the CCG to consult patients, carers and local people about
current and future developments and policies, including the
commissioning and quality of local services.
4. Providing patients, carers and local people with timely requests to assist
the CCG, to allow for wider consultation through other patient and
service-user groups and consider their input for the CCG in taking work
forward
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Lay Member, Patient and
Public Engagement
Lead
Director of Quality and
Performance
Patient & Public Engagement
Manager
Patient
Engagement -Chair
Patient
Engagement -vice Chair
Patient Engagement -
Representatives
Voluntary & Community
Groups Representatives
HealthWatch
Merton Representatives
Relationships & Members
Key working relationships
Work closely with members and the Chair of the Patient Engagement
Group and Merton CCG to develop a clear strategic approach to Patient
and Public Involvement in all engagement activities.
Work closely (where appropriate) with the PEG Chair, the Manager of
Merton’s CCG PPE and the Lay Board Member who leads on PPI and
engagement.
Proactively demonstrate continuing efforts to establish and nurture
relationships between the CCG, local service users and carers.
Contribute to outcomes that matter to patients and improve the patients’
experience of healthcare.
Members & Representatives
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Commitment
From the CCG to Patient Representatives
Seek to engage service users in clinical pathway design, decision-
making, and the diffusion of best practice.
Patients or care givers are partners in the governance and working
parties of the CCG, and advice on the quality and adjustment of services
from their personal experience.
Recognise the importance of learning from experience, and seek to use
patients as sources of expert knowledge for consultation.
Embed user engagement into its organisational culture, governance
structure and everyday work, as a means to improve value by improving
outcomes that matter to patients and carers, and enhancing their
experience.
From the Patient Representatives to the CCG
To invite and welcome open and honest feedback from our Patient
Representatives.
To give patients and carers the opportunity and the time to contribute to
decision-making.
To consider Patient Representatives as full members of any meetings for
which they are on the membership list.
To ensure that meetings are held at accessible locations, with adequate
refreshments.
To reimburse any travel expenses to and from meetings, in line with
policy.
To provide training as and when Patient Representatives identify the
need.
To respond to queries and requests from Patient Representatives swiftly
and efficiently.
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Additional Information
Equality & Diversity
The CCG and Patient Representatives are committed to ensuring that patients,
carers, the public and employees are treated fairly, equitably and reasonably, and
that there is no discrimination against individuals or groups on the basis of their
ethnic origin, physical or mental abilities, gender, age, beliefs or sexual orientation.
Confidentiality
Information concerning patients, staff or independent contractors is confidential and
must not be disclosed to any unauthorised persons. The Data Protection Act 1984
(as amended) renders an individual liable for prosecution in the event of
unauthorised disclosure of information. A breach of confidence could also result in a
civil action for damages. Patient Representatives must observe CCG policies and
procedures relating to data protection.
Training & Development
Training and development will be made available to ensure that Patient
Representatives have the required knowledge, skills and support to undertake their
role.
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Contact
How do I find out more or get involved?
For more information about Patient and Public Involvement in Merton and what
opportunities are available, please contact the Patient and Public Involvement
Team on: [email protected]
Write to us:
Fifth Floor 120 Broadway Wimbledon London SW19 1RH
Find us on
mertonccg
NHSMertonCCG
Phone
020 3668 1221
Visit our website
www.mertonccg.nhs.uk