Patient Counseling Services

7/30/2019 Patient Counseling Services

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PATIENT COUNSELINGSERVICE

Navin Kumar Loganadan,

MClinPharm (UKM)
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A type of pharmacy service where the

qualified pharmacist gives counseling

on medications to the patients

Provided in a separate room and not at

the dispensing couner

Patient Counseling Service


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To improve patients understanding onmedication usage

To ensure patients compliance tomedication regimen

To obtain optimal therapeutic outcomefrom the medications

Objectives of Medication

Counseling


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Correct method of administering drug

Side effects of drugs

Importance of medication compliance

Proper usage of medication devices

Types of Counseling


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Correct methods of administering:

Tablets, capsules, syrup etc. (before or after

food) Injection (sites of injection, correct technique)

Eye/ear/nasal drops or ointments

Suppositories

Pessaries

External preparations (lotion, cream,ointment, gel)

Correct method of drug

administration


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Tell the patient about the possible side effects oftaking the drug, eg. Drowsy

Palpitations Frequent urination

Rashes

Diarrhea

Tell the patient to inform the doctor or pharmacistif encounter any serious or intolerable side effects

Side effects of drug


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Explain to the patient that complying tothe medication regimen (taking the

medication as prescribed) will ensurethat the patient receives optimal benefitfrom it

Explain methods of remembering totake the medications

Importance of medication

compliance


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Reasons for poor compliance:

Forgetfulness (busy work schedule, old age)

Poor understanding on the importance of themedication

Thinking too much of the expected side

effects Poor understanding on the correct method of

drug administration (insulin pen, inhaler, etc.)


compliance


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Suggest patient to use pill boxes toimprove medication compliance ifnecessary

Pill box

A box where medications can be kept in

different compartments based on; Different times of the day (morning, afternoon,

evening, bedtime)

Different days in a week (Monday to Sunday)


compliance


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Weekly Pill OrganiserDaily Pill Organiser

Monthly Pill Organiser
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Counsel the patient on the correcttechniques of using medication devices:

Insulin penAsthma inhalers

Metered Dose Inhaler (MDI)

Turbohaler

Easyhaler Accuhaler

Nasal spray

Proper usage of medication devices


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Insulin Pen

Metered Dose Inhaler
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Turbohaler

Nasal Spray
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Tips for effective counseling

Using a 2 way communication

Using open ended questions

Paying attention to non-verbal cues of patient Avoiding technical jargons

Providing written information

Demonstrating the technique of using themedications in front of patient

Asking the patient to repeat the information

counseled


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Patient Counseling Services

Documents

Transcript of Patient Counseling Services