Leamington Spa Orthodontics Patient Charter

Respecting and involving people who use services Service users of Leamington Spa Orthodontics should:

Understand the care, treatment and support choices available to them

(Be able to) Express their views, so far as they are able to do so, and are involved in making

decisions about their care, treatment and support

Have their privacy, dignity and independence respected

Have their views and experiences taken into account in the way the service is provided and delivered

Leamington Spa Orthodontics – Respect and Involvement Charter

We always strive to recognise the diversity, values and human rights of our patients, their parents or guardians

and or carers. We will uphold the privacy, dignity and independence of the people who use our services. We

will enable the people who use our services to make decisions about their treatment, care and support. We will

provide all of the information required, in the most appropriate format, which enables the people who use our

services to make informed decisions about their care, treatment and support.

Consent to care and treatment Service users of Leamington Spa Orthodontics should:

Be able (where they are able) to give valid consent to the examination, care, treatment and support

they receive

Understand and know how to change any decisions about examination, care, treatment and support

that has been previously agreed

Be confident that their human rights are respected and taken into account

Leamington Spa Orthodontics – Consent Charter

We always strive to have systems in place to appropriately gain and review consent from people who use

services, and act on them

Care and welfare of people who use services Service users of Leamington Spa Orthodontics should:

Experience effective, safe and appropriate care, treatment and support that meets their needs and

protects their rights

Leamington Spa Orthodontics – Care & Welfare Charter

We always strive to have systems in place to appropriately and continually assess the needs of people who use

services in order to plan and deliver care, treatment and support that ensures people are safe, their welfare

protected and their needs met.

Meeting nutritional needs Service users of Leamington Spa Orthodontics

Are supported to have adequate nutrition and hydration.

Leamington Spa Orthodontics – Nutritional Needs Charter

We always strive to have systems in place to appropriately and continually assess the needs of people who use

services in order to provide appropriate support and information regarding nutrition and hydration

Cooperating with other providers Service users of Leamington Spa Orthodontics

Receive safe and coordinated care, treatment and support where more than one provider is

involved, or they are moved between services.

Leamington Spa Orthodontics – Cooperation Charter

As a specialist referral practice, we always strive to have systems in place to appropriately and continually

assess the needs of people who use services in order to provide appropriate support and treatment. When the

service user is shared or transferred for support and treatment we will share the appropriate information

required in a confidential manner, and support the service users to access other health and social care services

they need.

Safeguarding people who use services from abuse

Service users of Leamington Spa Orthodontics

Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

Leamington Spa Orthodontics – Safeguarding Charter

We always ensure that government and local guidance about safeguarding people from abuse is accessible to

all staff and put into practice. We take action to identify and prevent abuse from happening in a service, we

also respond appropriately when it is suspected that abuse has occurred or is at risk of occurring.

Cleanliness and infection control Leamington Spa Orthodontics complies with the requirements of regulation 12, with regard to the Code of

Practice for health and adult social care on the prevention and control of infections and related guidance.

Leamington Spa Orthodontics – Prevention of Infection Charter

We have robust policy and procedure in place to meet the standards laid out in Regulation 12 of the Health

and Social Care 2008. We include infection control training in our annual quality assurance scheme. Regular

infection control audits are completed and any issues discovered are dealt with quickly. We carry out routine

medical history taking for all patients.

Safety and suitability of premises Service users of Leamington Spa Orthodontics

Are in safe, accessible surroundings that promote their wellbeing.

Leamington Spa Orthodontics – Safety and suitability Charter

We always ensure that appropriate measures are in place to ensure the security of the building, that the

premises are adequately maintained, that we comply with all legal requirements relating to the premises and

that we have taken all reasonable steps to ensure that the design and layout of the premises is suitable for

carrying out our regulated activities.

Safety, availability and suitability of equipment Service users of Leamington Spa Orthodontics

Are not at risk of harm from unsafe or unsuitable equipment (medical and non-medical equipment,

furnishings or fittings).

Benefit from equipment that is comfortable and meets their needs

Leamington Spa Orthodontics – Equipment Charter

We make sure that equipment is: fit for purpose, available, properly maintained, used correctly and safely,

promotes independence and is comfortable.

Requirements relating to workers Service users of Leamington Spa Orthodontics

Are safe and their welfare needs are met by staff who are fit, appropriately qualified and are

physically and mentally able to do their job

Leamington Spa Orthodontics – Workers Charter

We make sure that our recruitment and selection procedures are effective. Relevant checks are carried out

when we employ staff and we ensure that all staff are registered with the relevant professional body.

Staffing Service users of Leamington Spa Orthodontics

Are safe and their welfare needs are met by sufficient numbers of appropriate staff

Leamington Spa Orthodontics – Workers Charter

We make sure that there our sufficient staff with the right knowledge, experience, qualifications and skills to

support people.

Supporting Workers Service users of Leamington Spa Orthodontics

Are safe and their welfare needs are met by competent staff.

Leamington Spa Orthodontics – Workers Charter

We make sure that our staff are properly trained, supported, supervised and appraised in order to provide care

and treatment to people who use services.

Assessing and monitoring the quality of service provision Service users of Leamington Spa Orthodontics

Benefit from safe quality care, treatment and support, due to effective decision making and the

management of risks to their health, welfare and safety.

Leamington Spa Orthodontics – Quality Charter

We strive to monitor the quality of the service provided by regularly completing audits, by seeking professional

advice where they are gaps in internal knowledge and by operating a robust complaints and investigation

process.

Complaints Service users of Leamington Spa Orthodontics

Are sure that their comments and complaints are listened to and acted on effectively

Know that they will not be discriminated against for making a complaint

Leamington Spa Orthodontics – Complaints Charter

We maintain a robust complaints procedure which we regularly review. We strive to handle all complaints as

we would wish a complaint of ours to be handled.

Records Service users of Leamington Spa Orthodontics can be confident that

Their personal records including medical records are accurate, fit for purpose, held securely and

remain confidential

Other records required to be kept to protect their safety and wellbeing are maintained and held

securely where required

Leamington Spa Orthodontics – Records Charter

We maintain contemporaneous records for all patients. Training on record taking is part of new starter’s

induction process. We adhere to the GDC’s guidelines on patient record keeping and carry out regular audits

to monitor the quality and appropriateness of patient records.