Patient-centered IT Solutions

and Developmentsat the University Medical Centre Utrecht

EMRAM & The Netherlands

Jan Christiaan Huysman

Program manager @ UMC Utrecht

University Medical Center Utrecht

IT is irreversiblypart of everybody’s life

Emphasis toPatient Safety andCorporate SocialResponsibility

The Internet enablesnew networks andecosystems

IT is changing rapidly

Health(care) is changing rapidly

“How do we - as

healthcare provider -

earn a place into the

network of the patient?”

In this changing world, IT must enable the

UMC Utrecht Stategy

Processes follow the patient. Removeboundaries, connecting patients andprofessionals.

Integrated Information Systems enablepatient-centered care

Building long-term relationships (portals)

Intensive collaboration with other institutes

New partnerships (AvL, Prinses Máxima Centre)

Integration of Healthcare and Research

Valorisation of results with IT

Patient first!

Focus Prgs

Safety - One integrated EHR & HIS

Ops Eff - Process Standardization and BI

Innovation - Co-creation with Professionals

Talent - Excellent Digital Work Environment

Branding - Web presence, portals

Themes

Roadmaps & Portfoliomanagement

2013 2014 2015 2016 >CHANGE INITIATIVE

HEALTHCARE eHealth, Portals, Information Exchange

Medical Intelligence

Further development EHR, Pathways, Logistics, Planning

Imaging

mobile Health

Prinses Máxima Centre

AVL

RESEARCH Research Data Platform

IT Infra

(International) Collaboration Platform

EDUCATION Phase 1 Phase 2 Phase 3

HR Portals, competence mgt

CRM, billing, logistics

Reporting BI

SAP, ERP

MyUMC & Infra

Telco + UC

Increase Wifi, DC

Employee Self Service, Mobile, Workspace

Healthcare IT - Integration

The UMC Utrecht strategically targets Healthcare IT at the improvement of quality and patient safety and directs it towards connecting patients, doctors and nurses.

The Healthcare IT programme provides an integrated, secure and efficient information system for the professional and patient.

Patient portals for each patient

Facilitating JCI

Facilitating patient-centered,

process driven care (Poli 3.0, Lean

initiatives, Clinical Pathways)

Further development of the

EHR/HIS with regards to:

‐ Operational Excellence

‐ Quality & Patient Safety

‐ eHealth & Partner integration

‐ Medical Intelligence

Major steps in realizing patient-centered solutions in which people, processes, information and technology are more integrated than ever before.

7,200 professionals use our EZIS EHR on a daily basis

Mid 2014 12,000+ patients communicate with the UMC Utrecht using portals.

First mobile apps for professionals being rolled out (Nurse Measure App)

Established IT for a number of clinical pathway’s

Highlights so far… Going forward…

Patient portals

As of February 2015, all patients have:

– Access to the patient portal

– Access to their medical records via the portal

– The ability to send e-consult and order refill prescriptions

Feb

ruary

2015

92,1% of the patients

likes to be able to look

up results to prepare for

a meeting with his/her

doctor

Ambitions

- Video consult

- Making appointments online

- Portal via app on smartphone

Goal

- Transparency

- Improved accessibility of care

- Improved quality and safety of care

- Efficient organization

A strategic challenge for Healthcare

11/6/2014 © 2012–2014 Healthcare Information and Management Systems Society (HIMSS) 10

The Value of Healthcare IT(White paper Intel 2007)