PATIENT AND FAMILY CENTRED CARE SETTING THE STAGE – SUPPORT FOR CAREGIVERS.
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Transcript of PATIENT AND FAMILY CENTRED CARE SETTING THE STAGE – SUPPORT FOR CAREGIVERS.
PATIENT AND FAMILY CENTRED CARE
SETTING THE STAGE – SUPPORT FOR CAREGIVERS
How it all began
• Patient experience vision 2010• Deep engagement Trust wide• Buy in from all disciplines• Majoring on the minor
Key drivers
• Shadowing • Patient and family involvement • Small changes – majoring on the minor
Shadowing- allows the opportunity for staff see the care experience
‘through the patients and carers or families eyes’
Patient and family shadowing
provides:
Real time patient feedback information
and data, which is easy and convenient to
collect.
A ‘map’ of the care process to
evaluate patient flow
Observation of the quality of the interactions that take place with the
patient and or family member with care givers.
Staff the opportunity to develop insight,
understanding and empathy with the patients and
families in the hospital environment.
A means to understand a care episode to drive change
and improvement or to assess impact of
improvement work (urgency)
Model of Care
• Designed and opened new cardiac surgical ward – beds/chairs for families
• Family room• All designed with and for patients and families• Deep engagement patients and their families• Picked colours/designs/pictures• Glide away beds family members trust wide
Model of Care – Oak Ward
Care Partner
Initiated a formal care partner
programme on one ward
Families asked what parts of care they would like to
be involved in
Opportunity to discuss safety and the role of familys as safety advocate
PFCC Champion Role - These are Key to ensure that PFCC has lots of energy and enthusiasm
60 Champions from across all
areas in the trust clinical
and non clinical
One day training to prepare for
the role
Some of the improvements have
been updating of the trust website, development of
small ward based changes.
They facilitate bespoke
training to their area and take the lead for shadowing
How do we measure?
How do we measure?
Any Questions?
Discussion