Pathways Stalybridge SOP - 211215 - Progressive Care · SK15 2QX RESPONSIBLE INDIVIDUAL Shabir Ali...

PCpssopDEV00011215 Last Updated 21/12/2015 of 21

Pathways StalybridgeStatement of Purpose

217 Mottram Road, Stalybridge, SK15 2QX

Tel: 01613 049 621

Fax: 01613 049 624


For all new referrals/enquiries please contact referrals on 0114 2800 230 or 07790 883 956 and [email protected]

Contact details Pathways Stalybridge is registered and owned by Progressive Care. Ofsted registration number: SC 369144

INTERIM MANAGER

Sarah Stacey

217 Mottram Road

Stalybridge

Cheshire

SK15 2QX

RESPONSIBLE INDIVIDUAL

Shabir Ali

Progressive Care, Fusion House

51 Attercliffe Common

Don Valley, Sheffield

S9 2AE


Contents Contact details .................................................................................................................................................................................... 2 Contents ............................................................................................................................................................................................. 3 Welcome Statement ........................................................................................................................................................................... 4

The Manager .................................................................................................................................................................................. 4 The Home’s Ethos .......................................................................................................................................................................... 4 Description of the Home ................................................................................................................................................................. 4 The Home’s Location ...................................................................................................................................................................... 4

Aims and objectives ........................................................................................................................................................................... 5 Our Young People .............................................................................................................................................................................. 6 Referrals, Admission and Planning .................................................................................................................................................... 7

Referrals process ............................................................................................................................................................................ 7 Care Planning ................................................................................................................................................................................. 7

Support ............................................................................................................................................................................................... 8 Children’s Views ............................................................................................................................................................................. 8

Education ........................................................................................................................................................................................... 9 Health and Well-Being ...................................................................................................................................................................... 10 Enjoyment & Achievement ............................................................................................................................................................... 11 Behaviour ......................................................................................................................................................................................... 11

Positive Behaviour ........................................................................................................................................................................ 11 Behaviour Management ................................................................................................................................................................ 12

Child Protection ................................................................................................................................................................................ 12 Monitoring and Surveillance ......................................................................................................................................................... 13 Children Rights ............................................................................................................................................................................. 13

How To Make A Complaint ............................................................................................................................................................... 14 Staffing Matters ................................................................................................................................................................................ 15

Qualifications & Experience .......................................................................................................................................................... 16 Leadership and Management ....................................................................................................................................................... 17 Independent visitor ....................................................................................................................................................................... 17 In-House Resources ..................................................................................................................................................................... 17

Contact Details ................................................................................................................................................................................. 18 Local Resources ............................................................................................................................................................................... 19 Meet the Team – Appendix 1 ........................................................................................................................................................... 20


Welcome Statement The Interim Manager I first started my career in the care profession in 2009, when I joined Progressive Care; I have 3 years’ experience of managing and supporting a team and have experience of being a Registered Manager of a children’s home. My qualifications include NVQ Level 3 Children & Young Peoples Workforce, NVQ Team Leading Level 2 and Management Level 3; I’m currently working towards Level 5 Leadership & Management. I am extremely passionate about young people and supporting them to achieve to the best of their ability. Over the years I have built strong relationships with the people I have worked with. I am a firm believer that all young people have the ability to achieve and I feel proud that I can make a positive difference to their experiences in care.

The Home’s Ethos Our dedicated staff team ensure that a young person’s emotional needs and well-being are always at the centre of our practice and our child centred approach consistently achieves the best outcomes for those in our care.

Our overall aim is to support children and young people living with us to feel safe. This is achieved through the provision of a stable living environment and laying the foundations of a trusting relationship with the staff team.

We believe that it is only fair to support individuals in a way which reflects their own aspirations and is realistic and achievable. We support the idea that young people may change their perspectives and priorities and would encourage them to engage with services to express their views.

Our practices acknowledge and accept that young people can make mistakes and may need to be supported to move forward. Through a consistent and fair approach we ensure that our young people are given the praise and encouragement needed to build confidence and self-esteem. It is our view that improved self-confidence is key to improved behaviour and that any step in the right direction should be acknowledged.

It is our hope that a nurturing and accepting environment will support young people to deal with past traumas and to develop the skills to live healthy happy lives.

Progressive Care works in partnership with Local Authorities and other professional organisations. We identify and address the specific needs of the young person and develop a placement plan which mirrors the aims of the young person’s care plan, setting achievable targets and goals.

We believe that communication is the key to effective multi agency working, in order to ensure the needs of our young people are me, therefore relevant professionals receive regular reports and updates to ensure a true ‘team around the child’ approach.

Pathways Stalybridge go the extra mile and will seek and engage any other services or professional support, as required, to meet the needs of the young people living with us.

Description of the Home Pathways is a 6 bedroom house in Stalybridge; which is dedicated to providing short, medium and long term placements.

Pathways can accommodate up to 6 young people; we accept both male and female young people aged between 12-17 years old. Siblings will also be considered.

The home has 6 bedrooms including 1 semi-independent apartment, a lounge, an activities/meeting room, kitchen/dining room, utility room and an Education & Training Room in the conservatory. All rooms are furnished appropriately, and the latter is well resourced to support young people with their education and social development. This includes a computer with internet access (supervised and protected). All young people are encouraged to personalise their bedrooms as well as be involved in any re-decorating throughout the house.

The Managers office and the staff work station is adjoining, both can be accessed through the kitchen/dining area or the staff/visitors entrance at the rear of the property. Visitors will be enter the property, and sign in, via the back door. The location of the manager’s office provides on-site support daily.

There is on street car parking facilities with space for three cars outside the front of the home. To the rear is a private, walled courtyard with grassed area, as well as a garage space which is separate to the main building.

The Home’s Location Pathways Stalybridge is located in the Stalybridge area of Tameside, Greater Manchester.

The home is situated on the main road leading in and out of Stalybridge with close access to local amenities. There are numerous bus routes offering a direct service into the city and surrounding areas of Tameside; which means young people have access to an array of education and training providers. There are numerous parks in the local area. Cheethams Park is opposite the house, this offers a playground, sculpture park, tennis courts, archery, nature reserve and wildlife trail. Local to the home is a variety of bank branches, post offices, churches and a leisure centre, as well as a train station.


Aims and objectives ‘To provide nurturing, structured and supportive care of young people to establish equilibrium in their lives.’

This aim will be supported through the following objectives:

1. To provide a style of care that minimises institutional aspects of substitute living environments

2. To develop mechanisms whereby young people are fully participative in their care and educational programmes

3. To use child centred approaches and provide a continuity of care in the residential settings we provide

4. To provide for the educational needs of young people through a combination of attendance at mainstream or specialised provision within the local area and individual tuition, determined by a Personal Education Plan

5. To realistically prepare young people to integrate into a family environment, or further residential provision, and/or to equip them with the practical and emotional skills for successful semi or independent living

These aims and objectives are supported through:

1. The provision of a high standard of primary care within a stable environment as a medium within which to achieve the objectives of Care Plans of young people we look after

2. A policy of equal opportunities, including the consideration of positive action to ensure equality of opportunity where young people are experiencing difficulty engaging with or accessing our service because of a protected characteristic as defined by Chapter 1 Section 4, 2010 Equality Act

3. Offering a wide range of activities to recognise and help fulfil the needs of the young people resident for legitimate excitement, adventure and the acquisition of developmental skills. To further promote the constructive use of leisure time through an individual activity program

4. Assisting young people in developing the skills required for their safe interaction within the wider community and to assist them in establishing and developing appropriate social networks within the community

5. Fully involving young people in their daily lives by their participation in a shared living experience

6. Providing a homely and warm environment which steers away from an institutional model of care and which facilitates the learning of basic living skills

7. Providing support with the recognition that young people require on-going parenting and the development of internal values as opposed to purely supplying and enforcing a set of abstract rules

8. Providing a medium for the development of positive relationships with adults and peers to enable the development of the individual’s identity and self-esteem

9. Building confidence to enable the young people we look after to take on the responsibility of adult life including the acquisition of appropriate parenting skills. Providing an environment for undertaking appropriate work either inclusive or exclusive of the young people’s family

10. Providing assistance to help young people come to terms with the fact that they are in residential care and understand their place within their near and extended family

11. Providing an environment that values learning and promotes further education and/or vocational training that will develop young people’s skill base and subsequently enhance their life opportunities and access to employment

12. In order to achieve these aims and objectives a supportive partnership is established between young people and the care team. Regular informal and formal discussions and reviews are held which enable the views and opinions of the young people to be sought and thereby taken into consideration within the daily programme

13. In certain circumstances external therapeutic input and assessment may be provided but only on condition that it is provided by suitable qualified and experienced practitioners with the support of independent supervision


Our Young People Registration details:

• May only provide care and accommodation for up to 6 children

• May provide care and accommodation for children with emotional and/or behavioural difficulties

Pathways will consider – young people, male and female, with:

• An element of challenging behaviour

• Offending behaviour

• Social and emotional difficulties

• A history of being absent/missing from home

• Low/mild learning difficulties

• Child exploitation concerns

• Self-harming behaviour

Or young people who have experienced:

• Family difficulties

• Placement(s) breakdown

Unfortunately, Pathways are unable to consider/accept young people:

• With moderate/severe learning difficulties

• Severe physical disabilities

• With high concerns related to illegal substance use/misuse

• Who poses a high risk to staff and to others without the correct staffing ratios

When making sure a young person is suitable match, we consider:

• The young person’s needs can be met

• Staff have the relevant skills, knowledge and experience to look after the young person

• The young person’s behaviour can be effectively supported

• Young person’s risks can be safely managed/reduced

• Other residents in placement and/or recent events


Referrals, Admission and Planning Referrals process

• Progressive Care has a dedicated Referrals Person, who has initial sight of all referrals

• Referrals which meet our Statement of Purpose are forwarded to Operations/Home Manager for consideration

• The Manager will then make an initial decision about suitability based on the information received

• To ensure an informed decision is made, additional information will be requested, as appropriate

• It may be suitable to contact key professionals to discuss the young person and their needs in more detail

• On occasions, we may be required to contact current residents social workers to discuss the match/possibility

• Prior to a final decision being made, we will complete an Impact Assessment which considers all young people

Prior to any admission, Social Care are required to provide all the relevant information to the home:

• An up to date Referral Form

• Any current Risk Assessment

• Signed Medical Consent

• A chronology or historical information

• An up to date and signed Care Plan

This is crucial to ensure effective planning at the earliest opportunity. Pathways are not able to accept young people without this detail. Our admissions process in relation to emergency placements does not differ to the above.

Pre-admission

As part of a planned move, the young person would be invited to visit the home before moving in. Staff may also go visit them at their previous placement. This pre-admission visit provides an opportunity for the young person to view their new home, meet with staff and other young people in placement; it may also be possible for them to choose their own room. Staff will also discuss the houses rules and expectations as well as weekly meetings and activities.

Care Planning Pathways work in conjunction with the placing authority to ensure the below statutory requirements take place within the appropriate timescales:

• A planning meeting will take place with 72 hours

• Looked After Child’s (LAC) review will be scheduled to take place within 20 working days

• Further reviews will be scheduled to take place within 91 days (3 months) then 183 days (6 months)

• Following this, LAC reviews should be conducted no longer than 6 months after any previous review

In the event of increasing behaviours/concerns the home may call a disruption/strategy meeting with all relevant professionals to review the associated risk and care plan.

Whilst the young person is residing at Pathways they will have their own Individual Placement Plan, devised by Pathways staff, Social Care and the young person. The young person will also have their own individual Health Plan and Behavioural Support Plan. In addition young people are also encouraged to create their own ‘My Plan’ which is a young person centred plan discussing all areas of care and support as well as wishes and feelings. Depending on risk/needs identified young people will have a tailored Safeguarding Plan and one or more Risk Management Plan.


Support Key worker

All young people are allocated a key worker, who will meet with them at least once a week for planned key work sessions. The keyworker will work alongside the young person to formulate the Placement Plan in line with the Placing Local Authority’s Placement Plan taking in to consideration the young person’s thoughts and feelings.

At the Pathways Stalybridge we believe a keyworker is one of the most important roles within residential childcare therefore the importance of matching the individual young person to their keyworker is highly important.

Independent skills work

Key work sessions may also look at life skills, particularly if the young person is working towards independence. Sessions may include: cooking, budgeting, making appointments, doing the washing and shopping. We also have a number of booklets which work through a variety of independent skills such as changing a fuse, opening a bank account, creating a CV and applying for jobs.

Preparation to leave the home

At Pathways we will support young people in learning the skills they need to live independently in the future. As agreed, by the Local Authority, the home will support young people to move on at a suitable time and to a suitable placement; as discussed and agreed at the transition meeting/s.

When a young person leaves the home we will put plans in place to ensure that they have a positive last day whatever the circumstances. This may include a celebration of their choice e.g. a party, take away night or a meal out. This provides an opportunity for the young person, staff and other young people in placement to say goodbye.

Wider systems

All young people in placement will have a Social Worker who is the lead professional. Pathways liaise with Social Care at regular intervals to discuss the progress being made and ensure regular review of the young person’s needs. Weekly reports are sent on email to the social worker to keep them informed; equally we would expect social care to notify us should they learn of any new information about the young person, their family and/or their placement plan.

At Pathways we recognise that we need to work in a multi-agency way to ensure positive outcomes for young people. As required, and as guided by Social Care, we will make referrals to partner agencies such as Phoenix Team (sexual exploitation), Branching Out (substance misuse) and Youth Service. When specialist services are involved we would support the young person to attend.

Involving Parents/Carers

Where appropriate parents/carers are involved in the planning process; further to this regular telephone contact is made and weekly reports are sent, via email or in the post. Parents/carers are invited to visit the home and attend meetings.

Children’s Views At Pathways we believe in ensuring our young people’s voices are heard and their opinions are taken into consideration in regards to the running of the home, for example, decoration, activities and many more. At Pathways we strive to gain a good understanding of our young people’s needs, views and concerns. This work is completed through direct key work sessions and regular meetings. We also believe in supporting our young people in sharing their thoughts and opinions about their own care plan. Prior to the young person’s review the allocated key worker will spend time with the young person to support and encourage them in completing their own consultation documents.


Education

Education is essential for intellectual, social, emotional and physical development and can be a stable factor in a young person’s life. Education nurtures self-esteem; confidence and resilience and enables integration, future choices and independence.

The staff and management team believe that young people should be provided with a level of educational opportunity that allows them to develop to the best of their abilities and enable them to attain the highest level of academic achievement they can.

The home will provide suitable facilities for home study, materials to support young people’s education and offer support up to the level of their own academic ability.

We will provide links with schools and other education providers and encourage the involvement of vocational and work experience.

We will work collaboratively with the Placing Authority and Local Educational Authority in developing and maintaining the Personal Education Plans (PEP), this includes young people with a statement of educational needs (SEN) with a view to one of the following options being available for the provision of education:

• Local Mainstream Provision

• Local or Regional Special Educational Provision

• Individual Tutoring

• Specialist small group education provision

• Modern Apprenticeship / work based learning

For young people who have completed their statutory education, individual full or part time tuition, access to further educational establishments and vocational training can be provided.

At Pathways Stalybridge we:

• Believe that all young people are of equal value and should be given equality of opportunity and access to resources, regardless of their sex, race, religion, ability or background

• Endeavour to ensure that our residents gain maximum life chance benefits from educational opportunities by helping them to achieve more at school

• Ensure that this home provides an environment and culture that value education and learning and that adult support and model this

• Endeavour to develop the emotional, physical, spiritual, social and intellectual growth of its pupils and to encourage and assist them in overcoming their difficulties for their individual benefit and for the benefit of society

• Aim to provide a parenting environment that helps promote learning and achievement that spreads throughout the day involving young people

• Where applicable endeavour to reintegrate all young people into mainstream education wherever possible, or failing that to facilitate their reintegration into society by the provision of appropriate experiences and support

• Provide the opportunity for all young people to reach their full potential through the National Curriculum in line with all up to date recommendations and the provision of relevant work experiences and post under 18 courses

• Strive to improve the quality of both school and home life, staff and resources by a policy of on-going self-appraisal and by providing opportunities for staff to expand and develop their own skills and knowledge

• Ensure that all key workers are actively involved in supporting the young person’ attendance and educational achievement

• Ensure attendance at all relevant school meetings, such as parents evenings, PEP meeting, exclusion meetings

• Ensure that we have quality educational resources within the Home

• Liaise with appropriate professionals within the Education Department where there are particular issues with a pupil’s attendance and educational progress

• Encourage Key Workers to liaise closely with the Designated Teacher/Class Teacher and actively support the child’s/young person’s progress

• Ask Key Workers to contribute to and to become fully involved in educational meetings to inform the PEP plan and Care Plan and reviews

• Ensure the young person’s learning at school is followed up and supported at home

• We support the young person’s participation and achievement in SATs, GCSEs, Vocational courses and other


qualifications

• Ensure the child/young person is up and ready for school on time, with all necessary resources

• Ensure (where applicable) the child/young person has a clean, full school uniform

• Ensure regular attendance where possible and actively contribute to the culture

• Respond appropriately to fixed-term exclusions, by ensuring that adequate and suitable work is provided for young people

Young people living at Pathways can access other learning opportunities such as (via the Training Centre):

• ASDAN short course

• Functional skills

• Food hygiene

• E-safety online course

• Health and safety

• Employability skills

Health and Well-Being The health of young people accommodated is of the utmost importance. All young people are encouraged and taught to develop their knowledge, skills, attitudes and values to care for their own Health and Wellbeing. We will actively encourage young people to monitor their own health by way of a regular programme of healthcare checks with their GP, Dentist and Optician. On admission we will ensure young people are registered as appropriate. If possible, we will make arrangements for young people to maintain registration with their own medical practitioners.

Any appointments made in respect of a child’s health will be discussed with the parent(s) or those with parental responsibility. Where the Placement Plan deems it appropriate, parent/carers will be invited to accompany young people to appointments.

Medication and home remedies will only be made available to young people if prescribed or approved by a medical practitioner. All drugs and medicines are to be kept in a locked cabinet and a precise record of their use is made. Young people will only be allowed to administer prescribed drugs and medicines themselves with the permission of the Manager who will, in turn, agree this course of action with the GP and the placing authority.

All young people in placement will have a Health Plan, which is regularly reviewed and supported by Pathways. As a carer we are responsible for:

• Ensuring that the young person is registered with the local GP, dentist and opticians

• Encouraging attendance at initial dental and eye check’s and future appointments, as required

• Ensuring access to specialist support e.g. substance use, sexual health, emotional and mental health services.

At Pathways we provide services that ensure young people are delivered a standard of care that supports a healthy lifestyle. Young people are encouraged to take responsibility for their own health and wellbeing, supported and guided by staff.


Enjoyment & Achievement Activities

The home is fully committed to the perspective of social inclusion. To this end we will actively support young people in their particular interests both at the home and in the wider community

We will support young people to foster good relations with their communities and in particular, for individuals with protected characteristics we will promote equality of opportunity.

We encourage young people to participate in physical exercise and choose activities that they will enjoy doing. We appreciate that all young people have different individual needs with different skills, experience and abilities thus will have varying likes and dislikes. We will attempt to help young people meet these needs in an age appropriate way – for example:

Cinema Swimming Alton Towers

Ice Skating Ten Pin Bowling Videos/Movies

Laser Quest Shopping Dry Slope Skiing

Theatre Computer games Cycling, Walking

Youth Clubs Guides, Scouts Boxing Club

Racquet Sports Football Clubs Sea/Army/Air Cadets

Paintballing Horse Riding Cricket Clubs

Snooker/Pool Clubs Outdoor Pursuits

The home values the self-esteem of young people and will actively celebrate religious, cultural and special occasions. Young people are encouraged to celebrate and participate in religious observance, e.g. Ramadan, Eid, Divali, Christmas, Birthdays and other religious festivals. The weekly menus also reflect the specific religious celebrations.

Positive Relationships

Pathways are committed to supporting, and working, with the young people in our care to make positive changes in their lives. Listening and talking to young people about their wishes, needs, anxieties and fears is a vital factor in restoring a young person’s sense of self-esteem.

Contact between children, their families and friends

At Pathways we believe it is important for the young people to maintain contact with family, friends and other significant bodies. With this in mind staff will work alongside the young person, family and the placing authority to ensure any arrangements are made with the best interest of the young person in mind.

Friends are welcome to the home for tea or to visit, providing arrangements have been made in advance.

Behaviour Positive Behaviour The support that we offer centres on providing each young person with a safe environment in which they can address their negative experiences in their own time, and learn to trust and respect the people around them by receiving trust and respect themselves.

Our aim is to assist children and young people to successfully deal with significant changes and challenges, develop positive relationships and display positive behaviour. With staff as role models, children and young people learn how to behave towards each other and within the local community in a non-discriminative way. They are encouraged to understand the range of cultures and beliefs that exist within the home, and in the local and wider communities.

We feel that it is paramount to recognise an individual’s strengths and provide praise when an individual displays positive behaviour. We also believe that structures and routines within the home are an important tool in facilitating our aims. At Pathways we believe in focusing on the positive behaviour rather than the negatives. Positive behaviours are celebrated in various ways, for example, certificates, positive praise and positive consequences/rewards.


Behaviour Management We operate a behaviour management system that encourages, and supports, young people to make changes to their behaviour, through the use of positive praise. Staff will set and maintain safe, consistent and understandable boundaries for young people in relation to acceptable behaviour.

The home will strive to establish and maintain acceptable levels of behaviour by everyone at all times. Where behaviour falls below the standards expected, this will be discussed with the young person concerned and actions implemented. The home will apply firm, fair and consistent boundaries to all young people taking into consideration their individual needs. Staff strive to be role models for each young person and will act in only a way that would be acceptable to them. Each young person will have reward charts / incentive planners with clear goal and expectations for them to achieve.

Unacceptable behaviour will be responded to with clear, fair, constructive and acceptable disciplinary measures approved by the Manager. All sanctions and reparations will comply and be documented within the guidance and principles set out in the regulations. Staff will exercise physical intervention of a young person as a last resort and only in extreme situations. Staff will be properly trained in how to exercise physical restraint safely and without inflicting pain or discomfort. This will be informed by individual risk assessment for each young person.

Related training

Positive handling

As part of the company’s induction programme all new staff are trained in positive handling approaches, which look at diffusion, de-escalation and the use of help scripts. These techniques are to be used when young people are presenting with challenging behaviour. This ensures that all residential staff has a basic understanding of positive behaviour strategy prior to commencing work at the home and then progressing to attend Team Teach.

Team Teach

Progressive Care trains all residential staff in Team Teach which is a 2-day accredited course, which is delivered in-house by our advanced instructor supported by an advance external Team Teach tutor. In order to be able to continue to use the techniques, and to keep up with the latest developments, staff attend a refresher course within two years has elapsed from the original/previous training date. Managers have the responsibility to ensure that Team Teach is used effectively in their home.

Consequences

We encourage and support our young people to display appropriate behaviour within the home and the wider community.

At Pathways we believe in recognising and rewarding positive behaviour rather than negative behaviour. On admission to the home a discussion will take place with the young person to ensure they have full understanding of the positive and negative consequences process. All consequences are reviewed by the management team to monitor their effectiveness.

Child Protection We remain committed to practices in both recruitment and care, which protect children and young people from harm. Pathways staffs knows how to recognise the signs of abuse or neglect, have a full understanding about the thresholds that apply to child protection and know who to refer concerns or child protection issues to appropriate agencies.

Pathways offer a home for to up to 6 young people and each one is supported to feel that Pathways is “their home”. The home offers a safe and nurturing environment to young people through care planning and key work sessions; with an ultimate aim protect children and young people from harm and promote positive outcomes in all areas of their life. We work with young people to give them the knowledge and support to make positive choices. If problems arise in their life we work with them, and other partners, to address the underlying issues and support them to make changes.

The Home’s Child Protection policies are available upon request; contact [email protected]

Safeguarding officer

Progressive Care have an identified Safeguarding Officer who is available to offer advice and support in addition to decisions made on-site, by the team leader and/or Registered Manager.

Safeguarding Officer: [email protected]


Monitoring and Surveillance The home is staffed 24/7; ensuring the home is always staffed to meet the needs of the home and young people living here. Staffing ratio’s can be increased dependent on occupancy levels and individual needs. Throughout the day, staff maintain a presence in communal areas at all times. In the evening sleep-in staff are present until 11 p.m. then available as required throughout the evening to support the waking night. The waking nights staff will monitor the upstairs landings, throughout the evening and earlier morning, as required. Individual room’s checks will take place during the night in line with risk assessments and any presenting behaviours.

The homes front and back door is alarmed, during the night staff will turn on the alarms so that they are alerted in the event of the doors being opened by young people as a safeguarding measure.

The fire precautions and associated emergency procedures

Fire drills are practiced and recorded regularly and all new residents are made aware of the Fire Precautions as soon as is practicable after admission. The Home is inspected by the local Fire Prevention Officer in line with their requirements and any recommendations made are fully implemented. We ensure that all precautions are taken in order to avoid a fire and that there are adequate facilities for the warning of a fire and evacuation of the building. All furniture, textiles, bedding, carpets and curtains in the home comply with the British Standard of Flammability requirements. When any items are due for renewal or replacement, it will be the responsibility of the Manager and owner to ensure that this safety level is maintained.

Part of the staff induction process includes fire prevention, procedures and evacuation processes and is repeated every six months. Staffs also receive training in resuscitation techniques during their emergency first aid training.

Anti-discriminatory practice

At Pathways Stalybridge we:

• Believe that all young people are of equal value and should be given equality of opportunity and access to resources, regardless of their sex, race, religion, ability or background

• Endeavour to ensure that our residents gain maximum life chance benefits from educational opportunities by helping them to achieve more at school

• Ensure that this home provides an environment and culture that value education and learning and that adult support and model this

• Endeavour to develop the emotional, physical, spiritual, social and intellectual growth of its pupils and to encourage and assist them in overcoming their difficulties for their individual benefit and for the benefit of society

Children Rights Ensuring their voice is listened to Our Residents Guide includes a detailed section about ‘your rights and responsibilities’ which is discussed as part of their induction. Pathways are committed to upholding these rights and will support young people with any challenges or concerns they discuss which are outside of the home; equally if they are experiencing problems with other young people in placement.

Pathways adopts a child centred approach to care planning to enable young people to be feel involved in their quality of care and the running of the home. We have varies ways in which we consult with young people, as detailed above.

Advocacy support

An advocate is a person who will help the young person have their say or speak on their behalf.

Staff at Pathways can act as an advocate and are always available to support young people. However, we recognise on occasions they may want to another person to support them. Depending on the situation this may be their Social Worker, or alternative they can contact an advocacy organisation.

NYAS is a children’s advocacy organisation for children living way from home and provides a national helpline.

NYAS: 0808 808 1001

[email protected]

Egerton House (Head Office), Tower Road, Birkenhead, Wirral, CH41 1FN - Tel: 0151 649 8700.


Children’s Commissioner

The Children’s Commissioner can also provide one-to-one advice to young people leaving away from home, in or leaving care, or receiving social care services. They have a legal duty to promote and protect the rights of all children in England with a particular focus on children and young people with difficulties or challenges in their lives. They focus on ensuring the adults in charge, or making decisions, listen to what children and young people say about things that affect them. This detail isshared with young people as part of their Induction, as they are included in the Residents Guide.

0800 528 0731

[email protected]

www.childrenscommissioner.gov.uk/info/about_us

The Office of the Children’s Commissioner Sanctuary Building, 20 Great Smith Street, London, SW1P 3BT

Ofsted

Ofsted are responsible for Inspecting Children Homes and as part of this role visit Pathways twice within a 12 month period. During their visit they meet with young people to discuss our home, the care we provide and support from others responsible for their care. Ofsted can also be contacted direct, at any time, if young people wish to raise a question or concern about the care they receive.

0300 123 1231

Ofsted, Piccadilly Gate, Store Street, Manchester, M1 2WD

The above details are shared with young people as part of their induction as they are detailed in our ‘Your Guide’.

How To Make A Complaint The young person’s guide, ‘Have Your Say’, is shared with young people as part of their Induction.

Professionals, and carers, can either liaise with the Manager direct or contact our Compliance Department who take a lead on complaints, as required.

For further details please contact our Compliance Department at [email protected]


Staffing Matters

Staff Induction All new staff are required to attend a comprehensive 2 week induction, delivered by Care2Succeed Week 1: Company Presentation Level 2 Health and Safety in the Workplace Safeguarding Children & Young People Safeguarding Adults Positive Handling Approaches Level 2 Food Safety Emergency First Aid

Week 2: Medication Infection, Prevention and Control Moving and Handling Theory Fire Safety Awareness Information & Recording Equality, Diversity & Inclusion Sexual Exploitation Awareness Attachment Meeting with Managers

In addition to above, staff continue to receive regular and relevant training.

Service Specific Courses:

• Basic Child Development

• Lone Working

• Emergency Paediatric First Aid

• Level 1 Attachment Training

• An Understanding of Sexual Health

• Team Teach – Intermediate and Advanced

RESPONSIBLE INDIVIDUAL

HUMAN RESOURCES COMPLIANCE

REFERRALS

TRAINING

FACILITIES

FINANCE

REGISTERED MANAGER

DEPUTY MANAGER

SENIOR RESIDENTIAL WORKERS

RESIDENTIAL SUPPORT WORKERS (RSW)

MULTI-DISCIPLINARY SUPPORT TEAM FACILITIES


Qualifications & Experience Staff are qualified, or working towards the qualification(s), which are pertinent to their role and the care that we deliver. All staff members are enrolled onto the appropriate qualification, at the earlier opportunity. For example:

• Common Induction Standards (CIS)

• Level 3 Diploma for Residential Childcare (RCC)

• Level 3 Diploma for the Care of Children and Young People (CCYP)

• Level 3 Diploma for the Children’s and Young People’s Workforce (CYPW)

• Level 5 Diploma in Leadership and Management

Learning Support

Care2Succeed Practice Assessors will discuss, and complete, a plan of support to ensure the learner engages wells and completes the qualification to the level of their ability and within a timely manner. Staffs progress is reviewed regularly as part of supervision and additional support is available from their Assessor, as required, e.g. extra study time at the Training Centre, email and/or telephone support. However we are keen that staff members take responsibility for their own learning.

Management

Interim Manager Sarah Stacey NVQ Level 3 in CYPW; NVQ Level 2 Team Leading; Level 3 Management; Working towards Level 5 Leadership & Management

Deputy Manager Jenny Lynagh NVQ Level 3 in CYPW; In the process of starting Level 5 in Leadership and Management

Support Staff

Role Name Qualifications

Senior Support Worker Janet Barret Level 3 CYPW

Senior Support Worker Peter Hoy Level 3 CYPW

Support Worker Chloe Hirst BTEC Diploma in Health & Social Care; Completed Level 3 CYPW (awaiting certification) – on maternity leave

Support Worker Megan Jones Working towards Level 3 RCC

Support Worker Laura Kilgannon Degree in Childhood / Youth Studies

Support Worker Amina Caveney-Haimeed In the process of registering in Level 3 CYPW

For staff experience please see Appendix 1 – Meet the Team

Supervision

Full time staff are supervised on a monthly basis, as a minimum. If a member of staff was to work less frequent hours they would be supervised approximately every 6 shifts.

Progressive Care has an appraisal scheme whereby staff have an appraisal meeting after their 6 month probationary period and annually thereafter.

Continuous development

Each member of staff will also have their own individual training and development plan, allowing staff to identify any areas of their own learning that they feel will increase their knowledge and development.


Ongoing Review

Each service has a Team Training Profile which is updated regularly to provide an overview of the specialist training attended by staff and to monitor the need for staff to be booked onto, and attend, refresher training within timescales.

Regularly Managers Meetings provide an opportunity for the Pathways Manager to discuss the needs of the team collectively with the Training Manger.

Leadership and Management ‘Committed’ Managing Director

Progressive Care’s owner and Managing Director, Shabir Ali, is at the very foundations of the organisation. Shabir has dedicated the last 18 years to building an organisation from the ground up, and providing services for those individuals most in need of care and support.

Shabir is passionate about the care industry and helping others, and this is what personally motivates him and inspires him to continue to drive forward the organisation each day.

‘Experienced’ Heads of Department

Due to the size and span of Progressive Care, the organisation also has specialist in house departments. These dedicated departments include Human Resources, Training, Compliance and Quality Assurance, Finance, Design, Business Support and our very own Facilities Team. These departments also provide an invaluable method of support for all staff, especially our Registered Managers.

Progressive Care has a dedicated referrals person that manages new referrals to the organisation on an independent basis, completing objective matching and placing assessments to assess suitability on initial point of referral, thus ensuring fairness and equality for all service users.

Independent visitor Pathways are required to employ an independent visitor to attend and review the home on a monthly. As part of their visit they may wish to speak to the young person, social workers, other key professionals and/or parent and carers. They will also look at a number of documents in the home included personal files, providing the young person and the social worker provide consent. A photo and description of the independent visitor role is displayed in the home.

Independent Visitor: Barry Henry

In-House Resources All staff are trained to work in a therapeutic way. Progressive Care has a therapeutic team who are involved with the staff and the residents as appropriate. We consider all our homes to be operated in a therapeutic way.


Contact Details Leadership/Management

Registered Individual: Shabir Ali

Registered Provider: Progressive Care

Address: Head Office, 51 Attercliffe Common, Don Valley, Sheffield, S9 2AE

Interim Manager: Sarah Stacey

Address: 217 Mottram Road, Stalybridge, SK15 2QX

Telephone: 0161 3049 621

Referrals/enquires:

Referrals 0114 2800 230 or 07790883956

Email address: [email protected]

Webpage: www.progressivecare.co.uk

Details of who to contact if you want to make a complaint and/or provide feedback:

Home Manager Details as above

Compliance Department [email protected]

0114 2800 231

Contacts for children and young people:

The Office of Children’s Commissioner

Sanctuary Buildings 20 Great Smith Street London SW1P 3BT 0800 528 0731

Ofsted

Piccadilly Gate Store Street Manchester M1 2WD Tel: 0300 123 1231


Local Resources The following may be of benefit to young people in placement.

Health

Child Adolescent Mental Health Service (CAMHS)

CAMHS offer specialist services to children and young people who are experiencing mental health difficulties.

GP and health professionals and Social workers can refer young people to CAMHS.

YouThink Youthink is to help young people choose the right form of contraception and to talk to them about the risks of STIs and pregnancies.

Young people can self refer to the service Progressive Care can also arrange sexual heath workshops provided for by YouThink.

Targeted support

Branching Out Branching Out provides drug and alcohol service. Both Progressive Care and young people themselves can refer direct to Branching Out

Leaving Care Support Team

The leaving care support team helps young people who are turning 16 to work towards leaving care; they work through financial arrangements, housing, education, health, emotional welfare and employment.

Referral will be the responsibility of the young person’s social worker.

Youth Offending Team

To prevent offending by children and young people. To help young offenders face the consequences of their offending behaviour and help them to develop a sense of personal responsibility.

Referral comes from the courts when the young people are convicted of a crime.

Youth Services Tameside Youth Services offer youth clubs, activities sexual health services and projects for young people aged between 8 – 19yrs.

Self referral by the young people or through Progressive Care.

Sexual Exploitation Team

The Phoenix Team in Tameside tackles CSE in the borough, by developing a strong multi-agency approach to raise awareness; intervene early; disrupt and prosecute perpetrators; and offer support to potential victims

Referrals must come through professionals.


Meet the Team – Appendix 1 Jenny Lynagh – Deputy Manager

I have been working in Residential Childcare setting for over three years. The passion I have for my role has seen me progress through to Deputy Management level at Pathways Stalybridge. My experience spans several different children's home and encompasses a wide range of challenging behaviour. I have my NVQ level three and hope to start my Level 5 in Leadership and Management soon.

Janet Barrett – Senior Support Worker

I have worked in the Social Care Sector for 33yrs. I have worked in numerous Care Homes, both with adults and young people. I am very passionate about my job and I enjoy working with young people to help them to achieve their goals in life. I have just completed my Level 3 Diploma and been promoted to a senior. I also enjoy working at pathways with the staff team.

Peter Hoy – Senior Support Worker

I have been employed in the Social Care Sector for approx. 18yrs. I have worked in numerous care settings and helped to support varied people of different age groups. This has given me the experience to help to develop my skills and the support we offer to young people living at Pathways. I enjoy working with young people, as well as working at Pathways supporting the staff team. I am currently working towards completing my Leadership and Management qualifications

Megan Jones – Support Worker

I have worked at Pathways since January 2015. I am completing my Level 3 Diploma in Residential Childcare. I am the youngest member of the team; I love new adventures, music and fashion. I work as a key worker and have thoroughly enjoyed building strong relationships with the young people, supporting them and watching them grow. I am continuing to learn new things every day. I love working in a supporting role and look forward to growing alongside the company.

Amina Haimeed - Support Worker

I have a history of working with young people with learning disabilities. I have also done some outreach work and after school projects which got me interested in pursuing a career with working with young people in a residential setting.

Laura Kilgannon – Support Worker

I have a degree in childhood and youth studies which I obtained in 2013. In addition to this I have at BTEC in health and social care and experience working with Catch 22 with children presenting challenging behaviour in an education setting. I am new to the role as a residential support worker but feel passionate about the sector. I am enrolled on my NVQ level 3 which I hope to complete early 2016.

Chloe Hirst – Support Worker

I have been employed by Progressive Care since January 2014, this is my first time working within a Residential setting supporting and caring for young people and I’ve enjoyed every minute of it! It has always been my passion to work with children and young people whatever the setting. My previous experiences with working with children and young people have been in a school setting as I hold a Level 3 Teaching Assistant qualification. I love working at Pathways Stalybridge, as every day is different and it’s a pleasure to help and support the young people who live here to conquer their goals and achievements in life. I have just completed my Level 3 Diploma in Children’s and Young People’s workforce and hope to progress further within the company.


Review dates Notes

July 2015

August 2015

16/09/2015 Completely reviewed and updated

26/11/15 Full Review

21/12/15 Staff Update

Pathways Stalybridge SOP - 211215 - Progressive Care · SK15 2QX RESPONSIBLE INDIVIDUAL Shabir Ali...

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