Tokyo

Hong Kong

New Delhi

SingaporePune

Mumbai

Sydney

IT & Tech Services www.pathways-group.com

We are PATHWAYS

Influenced by our Japanese heritage, our relentless focus on quality lead us to create new standards for service delivery in

Asia

For you this delivers

ü Reduced time, re-work and ultimately costü Transparency and the peace of mind that service

delivery is on trackü The ability to work to one set of standards across the

diversity that is Asia

WhatWe Do

I. Managed Services

• Service desk• Video conferencing• Operations

support

• System integration• Office fit-out• IMAC• IPTV installation

II. Infrastructure III. Talent Solutions

• Contract• Permanent• Project specialists

IV. SME IT Support

• From a few hours to full time

• IT support that grows as your business expands

Insurance Legal Healthcare

Logis

tics

Ban

king

Finance Pharmaceutical TechnologyIndustry Segments

Robust Governance and Reporting supports industries where theneed to manage operational & reputational risk is high

Areas of Expertise8

I. Managed Services

Service desk• Helpdesk L0/1 in Japan• Desktop L2/3• Tradefloor• Telephony *Cisco, Avaya…

Conferencing• Video & audio

conference management• Offsite conferences• IPTV support

Operations• DC health checks• Hands & feet for network,

server & storage support• Production issue management• Storage & backup

management

II. Infrastructure

System integration• Data Centre • Trading Floors • DR/BCP sites• System migration

IMAC (Install, Move, Add, Change)

• From one seat to a building, a Trade Floor to a Data Centre

IPTV• Installation• Project management• Peripheral supply

Installation & testing • User training

III.TalentSolutions

Contract

Project Specialists

Permanent

RPO(Recruitment Process Outsourcing)

The flexibility to address immediate or short term personnel needs

A results-focused service, with fees paid only after a candidate is

successfully placed

Specialists and interim managers who bring skills + maturity + business acumen

Detailed analysis, productivity technology and innovation blended with branding, creative

thinking and inspiring ideas to manage your all your recruiting needs

On-site

ü Regular maintenance & backup

ü Desktop software supportü Application supportü Hardware support

now

Remote

Unforeseen needs during working hoursü Urgent: within 4 hoursü High: within same dayü Medium: within 24 hours

IV. Small and Medium Enterprise

From a few hours a week to fulltime –services that grow as your business expands

IT Support

Ear to the ground Thin administr

atio

n

Se

lf-serv

ice tools Efficient workflows

It’s in our DNA; a relentless drive for quality

Kaizen 改善The desire for ongoing improvement through

analysis resulting in actions that prevent issues from

occurring

Provides efficiency & convenience for users

Clear roles and responsibilities ensure consistent quality and

reduced re-work

Those in direct contact with customers routinely

discuss how to refine service delivery. When a better way is found, it is

shared between workgroups

A range of tools supports day-to-day administration

allowing our team to focus on clients’ needs

ü Documented savingsü Efficient processes that evolve and grow with youü A workforce fully engaged in your business

What this Delivers for You

Tokyo (Head Office)

India

Hong Kong

New Delhi

Singapore

PunePuneeuP

MumbaiMumbaiabumM Sydney

PATHWAYS K.K. 8F MG Meguro Ekimae Bldg. 2-15-19, Kamiosaki, Shinagawa-ku, Tokyo, 141-0021

PATHWAYS HK Limited10F Wing On Kowloon Centre, 345 Nathan Road, Kowloon

PATHWAYS Group Pty Ltd65 Hill Street Roseville,

Sydney, 2069

PATHWAYS SG Pte LtdThe Signature 51 Changi Business Park Central 2 #04, 486066

PATHWAYS BES Private LtdLevel 3 Vasant Square Mall New Delhi 110070

Contact Usinfo@pathways-group.comwww.pathways-group.com