PATH TO PERFORMANCE™ - blog.knolskape.com New Brochures/KNOLSKAPE_CK... · Best-selling author of...

PATH TO PERFORMANCE™Powered by CrossKnowledge

Excellence in Digital Training for Management & Leadership,Ready to deploy. Now.

Path to Performance™: Categories

ManageMyself

ManagePriorities

ManageTalent

and Retention

Manage Salesand My

Customers

Manage MyPeople and

My Team

BUSINESSEXCELLENCE

Connect with us

www.linkedin.com/company/knolskape

https://twitter.com/KNOLSKAPE

https://www.facebook.com/KNOLSKAPE/

https://www.youtube.com/KNOLSKAPE

Path to Performance™: 26 titles available

Manage My People and My Team

12. Take Your Team to the Next Level of Performance

13. Add Coaching to Your Management Style

14. Foster a Happy Workplace

15. Get Your Team Working Together

16. Managing Remote Teams Effectively

17. Building Customer Focused Teams

18. Building a Learning Culture

19. Manage Your Team’s Motivation and Engagement

20. Effective Performance Evaluation

Manage Myself

1. Give a Boost to Your Communication Style

2. Dare to Become an Intrapreneur and Reap the Benefits

3. The Finance Tools that Every Manager Needs

4. Harness Emotions to Be More Effective/ Nurture empathy at work

5. Unlock Your Creative Potential at Work

6. Strategies for Personal Effectiveness

Manage Talent and Retention

25. Effective talent management

26. Attracting and retaining right talent

Manage Priorities

7. Effective Time Management

8. Find New Solutions Through Design Thinking

9. Make Complex Project Management Simple

10. Make Remote Working Effective for You

11. Shift to Management 3.0

Manage Sales and My Customers

21. Leading Customer Experience in Retail

22. Manage Your Key Accounts Like a Champion

23. Sell Solutions, Not Products

24. Maximize the Potential of Your Sales Team

Connect with us





Manage Myself

Give a Boost to Your Communication Style

Manage Myself

Audience: Anyone wanting to improve interpersonal communication

Time taken: Approx. 7 hours

• To achieve quality communication, some fundamental skills are needed • Those who work to improve these skills can be powerful communicators and be very effective in their organizations

• This course helps participants polish the full range of face-to-face and remote communication skills that are vital for working with others

Takeaways: Improved public speaking skills, Build trust with your audience, Assert yourself in difficult situations, Handle tough conversations, Use empathy, Communicate remotely in more effective ways.

LEARNING PATH

What are the keys to communication?

1

How can we give our messagesimpact? 2

What are the effective waysto communicate remotely?

How can we bond with an audience?

3

What’s the best way to assert 4

How can we harness empathy? 5

6

Connect with us





FOR PROVEN BENEFITS

Recognized interna-tionally as one of the foremost developers, trainers and practitioners of neuro-linguistic pro-gramming (NLP). Leading expert in leadership and

change.

Intercultural and diversity expert. Founding partner of TCO International

Diversity Management.

Molecular genet icist turned Buddhist monk, and the Dalai Lama’s right-hand man. Photographer and best-selling author.

of meditation on the brain. Celebrated leader of humanitarian projects in

the Himalayan region.

Internationally recognized author, business consul-tant, facilitator, keynote speaker and Nonviolent Communication (NVC) practitioner. Best-selling author of The Empathy Factor - Your Competitive Advantage for Personal, Team, and Business

Success.

CEO of Claire Raines Asso-ciates, pioneering experts on generational differ -ences. President of the Heim Group, one of the

ences in the workplace.

Recognized interna-tional thought leader and

speaker. Author of Stories of Remote Teams Doing Great Things. Founder and Director of Collaboration

Superpowers.

Improve your public speaking skills+

Build trust with your audience+

+Handle tough conversations

+Use empathy

+

Assert yourself in difficult situations

Communicate remotely in more effective ways

ROBERT DILTS NIGEL EWINGTON TAMMY HUGHES

MARIE R. MIYASHIRO MATTHIEU RICARD LISETTE SUTHERLAND

Researcher on the effects

Rated as one of the top 50 leading management thinkers by

the Finan

-cial Times, Le Capital, Wirtschaftswoche and The Economist. Lifetime Achievement Award from the International Leader

-ship Association and 5-time winner of the INSEAD

Distinguished Teacher award. Considered one of the world’s 6 founding professionals in the devel

-opment of leadership as

MANFRED KETS DE VRIES

a field of expertise.

premier consulting firmsin the US for gender differ-

Give a Boost to Your Communication Style

Manage Myself

Connect with us





Dare to Become an Intrapreneur and Reap

Audience: Anyone


• The idea of intrapreneurship—thinking like an entrepreneur while within a company - was once confined to R&D incubators in major organizations, but it has crossed into all roles and has even become elemental in many corporate cultures

• It succeeds due to its ability to foster innovation through autonomy and diversified tasks. There are plenty of challenges, however—intrapreneurship entails changing how staff relate to their employers, interpret their roles and approach their work

• This course will give participants the mindset and skills they need to ensure the success of their innovative internal projects

Takeaways: Adopting intrapreneurship to enhance performance, Prepare for tomorrow’s working environment.

LEARNING PATH

1

2

3

4

5

How can we adopt the entrepreneurial mindset?

How should we sell our ideas to colleagues?

How can we invent solutions?

How should we put a team together?

How can we move fromideas to innovation?

Manage Myself

Connect with us





TRUST OUR EXPERTS

-

TAL BEN-SHAHAR JACK KAPLAN MICHAEL R. SOLOMONANNE-LAURE FAYARD

Best-selling author inpositive psychology.Designed and taught the most popular course at Harvard

University.

Founder of DatamarkTechnologies Inc. Ceridi-an,a Fortune 500 compa-ny,and Adjunct Professorof entrepreneurship atColumbia Business School. Author of cele-brated Patterns of Entre-preneurship Manage-ment and Getting Started

in Entrepreneurship.

Associate Professor ofManagement at NYUPolytechnic School ofEngineering. Affiliate facultyat NYU Stern. Expertin communication

and collaboration.

Professor of Marketing atSaint Joseph’s University,academic authority onconsumer behavior. Author of best-selling Consumer Behavior: Buying, Having, and Being. Frequent contrib-utor to The New YorkTimes, USA Today and The Wall Street Journal and regularly appears on television shows includ-ing The Today Show, Good Morning America

and CNN.

+

Adopting intrapreneurship to enhance performance

Prepare for tomorrow’s working environment

FOR PROVEN BENEFITS

Dare to Become an Intrapreneur and Reap

Manage Myself

Connect with us





The Finance Tools that Every Manager Needs

Audience: Business unit, project and team managers, department managers, and employees who manage budgets


• The financial aspects of a business are too important to be left to finance experts alone. Managers need to keep value creation in mind when managing their businesses

• This innovative digital experience will help participants understand key concepts in corporate finance and will give them the tools to manage the three pillars of financial performance

• Participants will learn a methodology that will help them include financial components in their daily activities and communicate effectively with finance experts both inside and outside their company

Takeaways: Control the financial operations of a business, Use the information provided by the three main financial documents, Create value while managing a project, Master valuation basics, Make forecasts, Understand your financial manager’s responses to your investment requests.

LEARNING PATH

1

2

3

The three keys tofinancial analysis

Assessing theprofitabilityof a project Creating value

while managing your business

Distinguished Visiting Professor at HEC Paris and Faculty member at INSEAD, Associate Fellow at Templeton College, Saïd Business School, Oxford University, and Visiting Professor, Harvard Business School. Multiple awards including the Harvard Business School’s Faculty Award in 1999, 2000

and 2003.

MARC BERTONÈCHE

+

+Create value while managing a project

+Master valuation basics

+Make forecasts

+

Control the financial operations of a business

Use the information provided by the three main financial documents

Understand your financial manager’s responses to your investment requests

FOR PROVEN BENEFITS

Manage Myself

Connect with us





Harness

Audience: Anyone

Time taken: Approx. 6-8 hours

• TIn our increasingly digital world, empathy and connection are essential tools for establishing more human interactions

• This groundbreaking collection offers real-world insights as well as practical ways to increase empathy skills organization-wide

• It shows how empathy improves productivity, innovation, and profitability. Moreover, it reveals that, by changing the mindset of individuals, teams and organizations, empathy can actually revolutionize the workplace

Takeaways: Increase productivity by building stronger relationships, Manage and use your emotions more effectively.

Internationally recognized author, business consultant, facilitator, keynote speaker and Nonviolent Communication (NVC) practitioner. Best-sell ing author of The Empathy Factor - Your Competitive Advantage for Personal, Team, and

Business Success.

MARIE R. MIYASHIRO

LEARNING PATH

1

2

3

4

5

6

Increase productivity by building stronger

relationships

+Manage and use your

emotions more effectively

Analyze your feelings and needs

Use your feelings to make better decisions

Improve your listening

Define your team’s DNA

Develop your ability to connect

Improve your team’sproductivity

FOR PROVEN BENEFITS

Manage Myself

Connect with us





Audience: Anyone


• This training course will help participants unlock their creative potential at work. It is designed to help them lose their inhibitions and overcome obstacles to creativity, including bad habits and limiting beliefs

• Perhaps the participants are overly rational in their approach. Or have a tendency to favor reliable outcomes and proven methods. Do they find it hard to spark creativity in a group?

• This course has selected various practices from outside the working world that will help participants unlock your creative potential. This course is based on concepts developed by Francis Cholle, an international business consultant and best-selling author of The Intuitive Compass

Takeaways: Making better use of creative skills, using creative potential to resolve problems at work and in daily life, being creative in a group setting.

LEARNING PATH

1

2

3

4

Stepping outsideyour comfort zone

Asking the right questions

Being creative ina group setting

Brainstorming

FOR PROVEN BENEFITS

Unlock Your Creative Potential Now

Best-selling author (The Intuitive Compass) and TED speaker. Professor at HEC Paris. Faculty at School of Visual Arts in New York City, Wharton School (U. Penn), Columbia, NYU Stern, the Fashion Institute of Technology, the ESCP-EAP executive MBA program in Europe.

FRANCIS CHOLLE

Making better use of yourcreative skills

+Using your creative potential toresolve problems at work and

in your daily life

+Being creative in a

group setting

Manage Myself

Connect with us





Audience: Anyone


• How you can employees be more productive? Do they find it hard to concentrate? Hoping to squeeze a few more things into a busy day? Feeling under pressure from the avalanche of tasks they have to deal with?

• Would they like to make better use of e-mail as an essential communication tool and give more impact to your presentations?

• Do they want to feel that they’re learning new things all the time? Or maybe you just want to get out of a rut?

• If the answer to any of these questions is yes, this course, produced with the help of experts in professional effectiveness, is just the right answer

• This 7-step training path provides tried and tested solutions to help employees to boost their performance

Takeaways: Methods of coping with stress, Advice on effective task and time management, Best practices to help you reach and maintain your peak energy level, Techniques for communicating effectively by email and making impactful presentations, Tips on how to learn using new technologies and own your development.

Strategies for Personal Effectiveness

LEARNING PATH

Coping withstress 1

Effective task management

2

Effective timemanagement 3

Reaching your maximumenergy level

4

Communicatingeffectively by

email5

6

7Owning yourdevelopment

Giving successful presentations

Manage Myself

Connect with us





TRUST OUR EXPERTS

Award-winning speaker, trainer and author in pro-ductivity, attention and effectiveness . Regular contributor to the Har-vard Business Review with articles viewed more than a million times. Has appeared in hundreds of national media outlets including The Wall Street Journal, Fast Company, Entrepreneur, Inc. and The

MAURA THOMAS

3-time best-selling author, futurist, advisor and lead-ing keynote speaker on the future of work and employee experience . Author of The Future of Work and The Employee

JACOB MORGAN

Recognized internation-ally as one of the foremost developers, trainers and practitioners of neuro- linguistic programming (NLP). Leading expert in

leadership and change.

ROBERT DILTS

Rated as one of the top 50 leading management think-ers by the Financial Times, Le Capital, Wirtschafts-woche and The Economist. Lifetime Achievement Award from the Interna-tional Leadership Associ-ation and 5-time winner of the INSEAD Distinguished Teacher award. Considered

-ing professionals in the development of leadership

MANFREDKETS DE VRIES

Full Professor of Adult Education at Park Uni-versity, Researcher at Maastricht University. Founding Director of the award-winning Faculty

Center for Innovation.

AMBERDAILEY-HEBERT

Huffington Post.

one of the world’s 6 found

Methods of coping with stress

+

+Best practices to help you reach and maintain your peak energy level

+

and making impactful presentations

+Tips on how to learn using new technologies and own your development

Advice on effective task and time management

Techniques for communicating effectively by email

FOR PROVEN BENEFITS

Experience Advantage.

as a field of expertise.

Strategies for Personal Effectiveness

Manage Myself

Connect with us





Manage Priorities

Time Management

Audience: Anyone looking for lasting ways to manage their time better


• For anyone who wants to become better organized and maintain a healthy work-life balance, it is important to prioritize and distinguish between what’s urgent and what’s important

• And doing so makes one more productive and boosts their well-being too

• In this course, participants will learn how to make better use of their time and determine where their priorities lie

Takeaways: Identifying your priorities, Becoming better organized, Building connections to save time as a team, Maintaining personal balance.

LEARNING PATH

What are the maintime-wasters?

1

How should we set priorities?2

What’s a healthywork-life balance?

Prioritizing and scheduling 3

Simple rules to makebetter use of our time4

How should we fieldrequests from others? 5

6

Manage Priorities

Connect with us





EXPERTS

Best-selling author in posit ive psychology. Designed and taught the most popular course at

Harvard University.

Recognized interna-tional thought leader and speaker. Author of Stories of Remote Teams Doing Great Things. Founder and Director of Collaboration

Superpowers.

Wharton top-rated pro-fessor. Ranked among the world’s 25 most influen-tial management thinkers. Listed on Fortune maga-

zine’s 40 under 40.

Award-winning speaker, trainer and author in pro-ductivity, attention and effectiveness . Regular contributor to the Har-vard Business Review with articles v iewed more than a million times. Has appeared in hundreds of national media outlets including The Wall Street Journal, Fast company, Entrepreneur, Inc. and The

TAL BEN-SHAHAR ADAM GRANT LISETTE SUTHERLANDMAURA THOMAS

Huffington Post.

Identifying your priorities

+

Becoming better organized

+

Building connections to save time as a team

+

Maintaining personal balance

FOR PROVEN BENEFITS

Time Management

Manage Priorities

Connect with us





Finding New Solutions Through Design �thinking

Audience: Anyone


• Design thinking is a discipline inspired by the design world to help organizations innovate

• It is used to assess complex issues, identify their underlying causes, brainstorm fixes and implement the best possible solutions

• Participants will get access to, and learn about a whole host of tools and mindsets required to apply design thinking in practice

Takeaways: Enhanced creativity, Complex problem-solving skills, More effective solutions, Ability to address the needs of all stakeholders.

LEARNING PATH

Understanding designthinking principles 1

Adopting the right mindset2

Identifying the rootcause of a problem 3

Reframing the problem fromdifferent perspectives4

Designing a solution 5

6

7Testing the prototype

Building a prototype

Manage Priorities

Connect with us





Associate Professor at OCAD University, Canada’s largest design school . Associate at Harvard

SEAS.

Co-author of best-selling Get Big Things Done: The Power of Connectional Inte l l igence . Ranked

Thinkers 50.

Professor of Marketing at Saint Joseph’s University, academic authority on consumer behavior. Author of best-selling Consumer Behavior: Buying, Having, and Being. Frequent con-tributor to The New York Times, USA Today and The Wall Street Journal and regularly appears on tele-vision shows including The Today Show, Good Morning

America and CNN.

Best-selling author (The Intuitive Compass) and TED speaker. Professor at HEC Paris. Faculty at School of Visual Arts in New York City, Wharton School (U. Penn), Columbia, NYU Stern, the Fashion Institute of Tech-nology, the ESCP-EAP executive MBA program in

Europe.

NABIL HARFOUSH MICHAEL R. SOLOMON ERICA DHAWANFRANCIS CHOLLE

TRUST OUR EXPERTS

Enhanced creativity

+

Complex problem-solving skills

+

+

Ability to address the needs of all stakeholders

More effective solutions

FOR PROVEN BENEFITS

Finding New Solutions Through Design �thinking

Manage Priorities

Connect with us





Make Complex Project Management Simple

Audience: Project managers, anyone working in project mode


• For those managing their first project, or even those about to start managing a new one, it is important to learn the fundamentals of project management

• This course shows participants the keys to successful project management • Participants will be able to launch, manage and complete a complex, ambitious project that involves a lot of people

• This practical course gives them all the essential tools they need, and explains how to deal with the human factor in project management

Takeaways: Controlling every stage of a project, Monitoring a project and making the best possible decisions, Mobilizing the human and material resources required for the project to be a success.

LEARNING PATH

Defining the project 1

Launching the project2

Wrapping up the project

Controlling the project 3

Getting people on board4

Managing variance 5

6

Manage Priorities

Connect with us





TRUST OUR EXPERTS

GILLES VALLET TERRI WAGNER RAHAF ARFOUSH

Author and project man-agement consultant for over 20 years. Now Professor of Project Engi-neering at Oxford

Academics.

PMP and certified ScrumMaster. Leads multi-mill-ion-dollar project portfolios for her clients. Has been awarded honors for being acreative thinker with theability to successfully apply technology for theadvancement of internaland external operational

efficiencies and quality.

Strategist, digital anthro-pologist and best-sellingauthor of The DecodedCompany. Expert in BigData and digital organiza-tional culture. Professor atSciences Po Paris and DukeUniversity. Young globalshaper for the World Economic Forum. Recog-nized by the Women’s Forum for the Economy and Society as a Rising

Talent.

Controlling every stage of a project

+

Monitoring a project and making the best possible decisions

+

Mobilizing the human and material resources requiredfor the project to be a success

FOR PROVEN BENEFITS

Make Complex Project Management Simple

Manage Priorities

Connect with us





Make Remote Working Work for You

Audience: Anyone who works remotely


• Teleworking, working from home, office sharing, the third place, hot-desking, dispersed teams... remote working is an increasingly widespread phenomenon in today’s organizations • Most freelancers and startups do so spontaneously, and several million employees do at least some of their work remotely. But remote working raises major challenges and requires considerable proficiency with digital tools • This course gives you the keys to successful remote working

Takeaways: The characteristics of remote working: risks and rewards, How to adapt to remote working, How to remain motivated despite geographical distance, How to communicate effectively, How to communicate in intercultural contexts, How to develop and maintain informal connections with colleagues.

LEARNING PATH

Introduce yourself! 1

Remote working,risks and rewards

2

Adapting toremote working 3

Staying motivated4

Communicatingeffectively 5

6

7Fostering remote

teamwork

Communicatingacross cultures

Manage Priorities

Connect with us





TRUST OUR EXPERTS

ANNE-LAURE FAYARD

NIGEL EWINGTONLISETTE SUTHERLANDANDREW KINDER

Chartered Counselling &Occupational Psycholo-gist. Expert in remoteworking and well-being.Associate Fellow of theBritish Psychological

Society.

Associate Professor ofManagement at NYUPolytechnic School ofEngineering. Affiliate faculty at NYU Stern. Expert in communica-tion and collaboration.

Recognized interna-tional thought leader and speaker. Author of Stories of Remote Teams Doing Great Things. Founder and Director of Collaboration Super-

powers.

Intercultural and diversi-ty expert. Founding partner of TCO Internati- onal Diversity Manage-

ment.

The characteristics of remote working: risks and rewards

+

How to adapt to remote working

+

+

How to communicate effectively

+

How to communicate in intercultural contexts

+

How to remain motivated despite geographical distance

How to develop and maintain informal connections with colleagues

FOR PROVEN BENEFITS

Make Remote Working Work for You

Manage Priorities

Connect with us





Shift to Management 3.0

Audience: Managers and high-potential employees


• Many organizations have adopted management methods that fail to get the best out of their people. Everyone, not just managers, should be responsible for management. Management is too important to leave to managers! • Management 3.0 means engaging people, improving the whole system and increasing value for all clients • With Management 3.0, we have bundled together high-impact ideas to boost the role of management in an agile organization

Takeaways: An empowered daily management, Better engaged team Members.

Author of best-selling Management 3.0 and Top 50 Leadership Expert. Writer, speaker and thought-leader, blogger for Forbes.com, Harvard Business Review, Entrepreneur.com and on the creative economy, agile management and personal

development.

JURGEN APPELO

LEARNING PATH

1

2

3

4

5

6

An empowered dailymanagement

+Better engaged team

members

How can we understandManagement 3.0?

How do we reinforcecollaboration?

What’s a better wayto enjoy feedback?

How can we boost teammembers’ motivation?

How should we empowerpeople?

How do we learn fromfailures and successes?

FOR PROVEN BENEFITS

The Huffington Post.

Manage Priorities

Connect with us





Audience: Managers and high-potential employees

Time taken: Approx. 10.5 hours

• This course is for managers looking to transform their team’s performance, and for those who want the members of their team to be happy, effective and productive • This six-level training course will give managers the key skills needed to achieve these goals

Takeaways: Identify the different stages of a team’s development, Adapt your management style to suit your team, Guide your team to the next level of performance.

LEARNING PATH

1

2

3

4

5

6

Do you manage a real team?

Form your team!(forming)

Achieve harmony(norming)

Which stage of developmentis your team at?

Overcome conflict betweenmembers (storming)

Coordinate performance(performing)

Take Your Team to the Next Level of Performance


Connect with us





TRUST OUR EXPERTS

Special ist in change engineering . Coach to managers and direc-tors. Associate Director at

INSEP Consulting.

DIDIER NOYÉ

Best-selling writer and philosopher. One of the

thinkers in the world. Rated second in the Thinkers 50

in 2001.

CHARLES HANDY

Rated as one of the top 50 leading management thinkers by the Finan-cial Times, Le Capital, Wirtschaftswoche and The Economist. Lifetime Achievement Award from the International Leader-ship Association and 5-time winner of the INSEAD Distinguished Teacher award. Considered one of the world’s 6 founding professionals in the devel-opment of leadership as


Senior Lecturer in Busi-ness Administration at Harvard Business School and world-renowned researcher, speaker and author in leadership, leader development, change management and

organizational systems.

SCOTT SNOOK

Full Professor of Adult Education at Park Univer-sity, Researcher at Maas-tricht University. Founding Director of the award-win-ning Faculty Center for

Innovation.

AMBERDAILEY-HEBERT


most influential business

FOR PROVEN BENEFITS

+Adapt your management style to your team

Identify the different stages of a team’s development

+Guide your team to performance

Take Your Team to the Next Level of Performance


Connect with us





Add Coaching to Your Management Style

Audience: Managers who want to support change more effectively and help team members achieve self-development goals


• In a changing business environment, managers have to face a lot of new responsibilities. Coaching as a management style has shown itself to be an effective way of enhancing the performance of all those who are exposed to it (managers, teams and individual staff members) • Coaching makes it possible to create a less stressful environment for teams, to foster effective teamwork and to support change • But how do you reconcile coaching and management? What skills do you need to acquire in order to build coaching into your management methods? This course will give you the answers!

Takeaways: Understand the challenges of executive coaching, Observe and listen, Get people to change their behavior, Help people to move forward, Support people through change

LEARNING PATH

1

2

3

4

5

6

What is coaching?

Providing constructivefeedback

Hands-off support

Observing and listening

Fostering self-confidence

Helping people to change

7Supporting people

through change


Connect with us





MARIE R. MIYASHIRO

Internationally recog-nized author, business consutant, facilitator, keynote speaker and Nonviolent Communica-tion (NVC) practitioner. Best-selling author of The Empathy Factor - Your Competitive Advantage for Personal, Team, and

Business Success.

Understand the challenges of executive coaching +

Observe and listen+

Get people to change their behavior+

Help people to move forward +

Support people through change

FOR PROVEN BENEFITS

TRUST OUR EXPERTS

ANDREW KINDER

Chartered Counselling &Occupational Psychologist.Expert in remote working and well-being. Associate Fellow of the British

Psychological Society.

DIDIER NOYÉ

Specialist in change engi-neering. Coach to manag-ers and directors. Associ-ate Director at INSEP

Consulting.

SCOTT SNOOK

Senior Lecturer in Busi-ness Administration at Harvard Business School and world-renowned researcher, speaker and author in leadership, leader development, change management and organizational

systems.

MATTHIEU RICARD

Molecular geneticist turned Buddhist monk, and the Dalai Lama’s righthandman. Photographer and best-selling author. Researcher on the effectsof meditation on the brain.Celebrated leader ofhumanitarian projects in


Add Coaching to Your Management Style


Connect with us





Foster a Happy Workplace

Audience: Business unit managers, anyone supervising one or more employees


• Happy employees give their best, and well-being is shown to have an immediate impact on productivity, innovation and customer orientation

• But how can you create a positive atmosphere?

• How do you measure team happiness and well-being?

• And how can you best deal with people when they’re unhappy or burned out?

• This program will help you set up a framework for team well-being

Takeaways: Understanding happiness and well-being at work and what they entail, Being able to create a positive atmosphere, Knowing how to react to an employee who seems unhappy, Analyzing team well-being, Preventing problems related to unhappiness at work.

LEARNING PATH

1

2

3

4

5

6

How do we adopta positive mindset?

Let’s assess team well-being

Let’s make the officea happy place

How can we create a positiveatmosphere?

What can we do to preventburn-out?

How can we bestencourage teamwork?


Connect with us





TRUST OUR EXPERTS

ANDREW KINDER

Chartered Counselling &Occupational Psychologist.Expert in remote working and well-being. Associate Fellow of the British

Psychological Society.

Fellow of Harvard U n i v e r s i t y M e d i c a l School . In te rnat iona l coach on self-leadership. Former teacher at the IMD of Lausanne and visiting lecturer at

INSEAD.

MATTHIEU RICARD

Molecular geneticist turned Buddhist monk, and the Dalai Lama’s righthandman. Photographer and best-selling author. Researcher on the effectsof meditation on the brain.Celebrated leader ofhumanitarian projects in


Leading international academic researcher, authorand activist in peoplecentered design and innovation. Holds the Helen Hamlyn Chair of Design at the Royal College of Art, London. Published more than 20 books on different aspects of design and innovation; his most recent titles include Time & Motion

and Life of Work.

JEREMY MYERSON MARIO PUIG

Understanding happiness and well-being at work and what they entail

+

Being able to create a positive atmosphere

+

Knowing how to react to an employee who seems unhappy

+

Analyzing team well-being

+

Preventing problems related to unhappiness at work

FOR PROVEN BENEFITS

Foster a Happy Workplace


Connect with us





Get Your Team Working Together

Audience: Managers looking to setup a cohesive team


• As organizations become less strictly compartmentalized, the ability to work in teams is becoming more of a skill in its own right

• And it’s a skill that can be consciously developed • This course will help learners to do that by looking at how to work towards similar goals, harness differences, manage conflicts and work better together remotely

Takeaways: Selecting the right candidates for a remote team, Laying its foundations, Keeping in touch with team members, Communicating remotely, Running a remote team and making sure everyone is on the same page, Supporting and motivating remote team members.

LEARNING PATH

1

2

3

4

5

6

Foster cooperation

Cooperate acrossgenerations

Cooperate remotely

Share a vision

Deal with conflict

Put it into practice


Connect with us





TRUST OUR EXPERTS

CHARLES HANDY TAMMY HUGHES

Best-selling writer and philosopher. One of the

thinkers in the world. Rated second in the Thinkers 50

in 2001.

CEO of Claire Raines Asso-ciates, pioneering experts on generational differ -ences. President of the Heim Group, one of the premier consulting firmsin the US for gender differ-

ences in the workplace.

MARTHA GABRIEL

Internationally acclaimed consultant, professor and researcher (BSP). Author of the best-selling Marketing

in the Digital Age.



ADAM GRANT

Recognized interna-tional thought leader and speaker. Author of Stories of Remote Teams Doing Great Things. Founder and Director of Collaboration

Superpowers.

LISETTE SUTHERLAND

most influential business

Molecular genet ic ist turned Buddhist monk, and the Dalai Lama’s right-hand man. Photographer and best-selling author.

of meditation on the brain. Celebrated leader of humanitarian projects in


MATTHIEU RICARD

Researcher on the effects

Selecting the right candidates for a remote team+

Laying its foundations+

Keeing in touch with team members+

Communicating remotely+

Running a remote team and making sure everyone is on the same page+

Supporting and motivating remote team members

FOR PROVEN BENEFITS

Get Your Team Working Together


Connect with us





Audience: Business unit managers, anyone who has to manageat least one staff member working remotely


• There are special challenges in remote working to maintain efficiency, engagement and alignment between team members towards a common goal

• But there are also great benefits to be had. Managers are increasingly tasked with motivating and holding together far-flung teams, and are expected to be able to rise to their special challenges

• This course will give participants the tools and best practices needed to support their remote team members, and to make sure that everyone, everywhere is singing the same tune

Takeaways: Selecting the right candidates for a remote team, Laying its foundations, Keeping in touch with team members , Communicating remotely, Running a remote team and making sure everyone is on the same page, Supporting and motivating remote team members.

LEARNING PATH

1

2

3

4

5

6

How do we set upa remote team?

How can we lay goodfoundations?

How should wefoster teamwork?

What’s the best wayto reach out?

Let’s maintain anatmosphere of trust

How can we support andmotivate our people?

Managing Remote Teams Effectively


Connect with us





TRUST OUR EXPERTS

Stories of Remote Teams Doing Great Things

The Spider’s Strategy

ANDREW KINDER AMIT S. MUKHERJEE LISETTE SUTHERLAND

Selecting the right candidates for a remote team+

Laying its foundations+

Keeing in touch with team members+

Communicating remotely+

Running a remote team and making sure everyone is on the same page+

Supporting and motivating remote team members

FOR PROVEN BENEFITS

Managing Remote Teams Effectively


Connect with us





Building Customer Focused Teams

Audience: Managers


• To gain a competitive edge in a market, a company can focus on prices, innovation or brand image. But one of the most effective ways to stand apart from the crowd is to offer quality service that meets customers’ expectations, which will also help to enhance the company’s image

• Client orientation is a long-term strategy that has to involve the entire organization, from top management all the way down the corporate ladder

Takeaways: Making teams aware of what customer orientation is and how to develop it, Higher levels of customer satisfaction and loyalty, Applying the approach to in-house clients so that people work together more effectively.

LEARNING PATH

1

2

3

4

5

What does quality customerservice mean?

How can we match service tocustomer expectations?

How can we deal withdissatisfied customers?

What do our customers reallyexpect?

How do I motivate and empowermy team for more customer focus?


Connect with us





TRUST OUR EXPERTS

New York Times and Wall Street Journal best- selling author, sought- after customer service and experience expert. Hall of fame speaker for National

Speakers Association.

SHEP HYKEN

Professor Emeritus of Ser-vice Strategy Marketing and Management at IMD

and best-selling author.

JACQUES HOROVITZ

Chaired Marketing Pro-fessor at Wharton School, U. Penn. Extensively pub-lished in the Journal of Consumer Research and the Journal of Market-ing. Academic Director for Wharton’s Advanced

Management Program.

DAVID R. BELL

Professor of Marketing at Saint Joseph’s University, academic authority on consumer behavior. Author of best-selling Consumer Behavior: Buying, Having, and Being. Frequent con-tributor to The New York Times, USA Today and The Wall Street Journal and regularly appears on tele-vision shows including The Today Show, Good Morning

America and CNN.

MICHAEL R. SOLOMON

Internationally recognized author, business consul-tant, facilitator, keynote speaker and Non violent Communication (NVC) practitioner. Best-selling author of -thy Factor - Your Com-

Personal, Team, and Busi-ness Success.

MARIE R. MIYASHIRO

The Empha

petitive Advantage for

FOR PROVEN BENEFITS

+

Higher levels of customer satisfaction and loyalty

Making teams aware of what customerorientation is and how to develop it

+

Applying the approach to in-house clients so thatpeople work together more effectively

Building Customer Focused Teams


Connect with us





Audience: Managers, staff members


• Even if employees could somehow know everything, that wouldn’t be enough, as the nature of our work continues to change at an ever-accelerating pace

• The answer is to become more innovative and adaptable—it’s the key success factor for modern organizations and the people who work in them

• And yes, employees can learn how to learn, and that is what this course is all about

Takeaways: Position yourself as a learning leader, Build a work environment that stimulates long-term learning, Target priority skill development with digital technology.

LEARNING PATH

Become a learning leader 1

Your role as a learning leader2

Offer a learning environment 3

Make learning last4

Develop new skills 5

6

7Let’s put this into practice

Use digital tech to learnmore effectively

Build a Learning Culture


Connect with us





TRUST OUR EXPERTS

Best-selling writer and philosopher. One of the most influential busi -ness thinkers in the world. Rated second in the

Thinkers 50 in 2001.

CHARLES HANDY

Full Professor of Adult Education at Park Uni-versity, Researcher at Maastricht University. Founding Director of the award-winning Faculty

Center for Innovation.

AMBER DAILEY-HEBERT

Internationally acclaimed consultant, professor and researcher (BSP). Author of the best-selling Market-

ing in the Digital Age.

MARTHA GABRIEL

Author of best-selling Management 3.0 and Top 50 Leadership Expert . Wr i ter, speaker and thought-leader, blogger for Forbes.com, Harvard Business Review, Entre-preneur.com and The

on the cre-ative economy, agile man-agement and personal

development.

JURGEN APPELO

Huffington Post

Wharton top-rated pro-fessor. Ranked among the

management thinkers. Listed on maga-


ADAM GRANT

world’s 25 most influential

Fortune

Position yourself as a learning leader+

Build a work environment that stimulates long-term learning +

Target priority skill development with digital technology

FOR PROVEN BENEFITS

Build a Learning Culture


Connect with us





Audience: Managers, business unit managers, anyone overseeingone or more employees


• As managers we want our teams to approach every day ready to give their best and be engaged • This is achievable, and managers play an essential role in fostering the motivation that makes this happen

• This course presents participants with tools from a variety of experts to help managers ensure a fulfilling work experience for their teams

Takeaways: Developing individual performance, Putting together a toolbox that will allow you to put things into practice in the field.

LEARNING PATH

What creates motivation? 1

Define engaging roles2

Create leaders 3

Foster harmony4

Create a stimulatingworkplace 5

6 Motivate a remote team

Manage Your Team’s Motivation and Engagement


Connect with us





TRUST OUR EXPERTS

Wharton top-rated pro-fessor. Ranked among the

-tial management thinkers. Listed on Fortune maga-


Chartered Counselling & Occupational Psychologist. Expert in remote working and well-being. Associate Fellow of the British Psy-

chological Society.

ADAM GRANT ANDREW KINDER

Internationally recognized author, business consul-tant, facilitator, keynote speaker and Nonviolent Communication (NVC) practitioner. Best-selling author of The Empathy Factor - Your Competi-tive Advantage for Per-sonal, Team and Business

Success.

MARIE R. MIYASHIRO

.

-Professor of Leadership and Innovation at ESCP. Visiting professor at Cornell, Stanford, U. Mass. Author of best-selling Freedom, Inc.

ISAAC GETZ

-

Work

3-time best-selling author, futurist, advisor and leading keynote speaker on the future of work and employee experience . Author of The Future of

and The Employee Experience Advantage

JACOB MORGAN

-tive Organizations and Distinguished Professor of Business at the Marshall School of Business, USC.

gurus in management” (Business Week) and the “25 visionaries who have shaped today’s workplace over the past century”

(Workforce).

EDWARD LAWLER

Director, Center for Effec

Ranked among the “Top 6

world’s 25 most influen

+

Developing individual performance

Putting together a toolbox that will allow youto put things into practice in the field

FOR PROVEN BENEFITS

Manage Your Team’s Motivation and Engagement


Connect with us





Effective Performance Evaluation

Audience: Business unit managers, unit supervisors, anyone who is required to conduct a performance review


• Annual performance reviews are an important tool for both managers and staff. They’re an opportunity to assess skills and performance, and to define new goals • The details differ from one company to the next, but it’s still possible to identify some best practices and a meeting structure that can be used generally • This course will give participants more control over your annual reviews, so that they become opportunities for constructive, positive dialog

Takeaways: Understanding what’s at stake during a performance review, Organizing and conducting the meeting, Defining motivating goals, Using active listening and rephrasing, Reacting in difficult situations or in cases of conflict, Self-assessing one’s evaluations

LEARNING PATH

1

2

3

4

5

6

What’s at stake inperformance reviews?

How to definemotivating goals

How to managedifficult situations

How to conductperformance reviews

What’s the best way to communicate feedback?

Put it into practice!


Connect with us





EDWARD LAWLER

Director, Center for Effec-tive Organizations and Distinguished Professor of Business at the Marshall School of Business, USC. Ranked among the “Top 6 gurus in management” (Business Week) and the “25 visionaries who haveshaped today’s workplace over the past century”

(Workforce).

TRUST OUR EXPERTS

MARIE R. MIYASHIRO

Internationally recognizedauthor, business consul-tant, facilitator, keynotespeaker and NonviolentCommunication (NVC) practitioner. Best-sellin-author of The EmpathyFactor - Your CompetitiveAdvantage for Personal, Team, and Business

Success.

TAMMY HUGHES

CEO of Claire Raines Associates, pioneering experts on generational differences. President of the Heim Group, one of the premier consulting firms in the US for gender differences in the

workplace.

DANIEL KLUGER

Expert in management.Member of the Krautham-mer International Board of

Directors for 30 years.

CHARLES HANDY

Best-selling writer andphilosopher. One of themost influential businessthinkers in the world. Ratedsecond in the Thinkers 50

in 2001.

+

+Defining motivating goals

+Using active listening and rephrasing

+Reacting in difficult situations or in cases of conflict

+

Understanding what’s at stake during a performance review

Organizing and conducting the meeting

Self-assessing one’s evaluations

FOR PROVEN BENEFITS

Effective Performance Evaluation


Connect with us





Leading Customer Experience in Retail

Audience: Sales associates in specialist stores or retail chains


• All businesses should deliver satisfactory customer service -but that’s not at all what this course is about. Here we’ll look at how to create truly great customer experiences—those “wow” moments that amaze customers, inspire loyalty and free stores from race-to-the-bottom pricing competition • Leading customer service expert and New York Times best- selling author Shep Hyken has built a set of tools that allow us to create true moments of magic for our customers—and, just as importantly, to do so consistently • The result isn’t just spectacular for customers, it’s more rewarding and motivating for staff

Takeaways: How to foster customer loyalty, gain competitive edge, make customers become brand ambassadors, make customers spend more each time they purchase, and foster customers who are less price-sensitive.

New York Times and Wall Street Journal best- selling author, sought- after customer service and experience expert. Hall of fame speaker for National

Speakers Association.

SHEP HYKEN

LEARNING PATH

1

2

3

4

5

6

Amazing every customer

Adapting to individualcustomers

Surprising your customer

Being a leader

Leaving alasting impression

Greeting your customer

Inspiring your customer

Winning back customers

Being accountableto your customer

7

8

9

FOR PROVEN BENEFITS

Customer loyalty

+

Customers become brandambassadors

+Customers spend more each

time they purchase

+Customers are less

price-sensitive

Competitive edge

+


Connect with us





Audience: Sales teams, key account managers


• For key account managers, the ultimate objective is to generate as much value as possible from key accounts • Gaining and maintaining in-depth knowledge of accounts, building a network of strategic relations and correctly assessing the accounts are the key skills that one needs to master. So how can sales managers develop these skills?

• This course on managing key accounts will give learners the keys to success

Takeaways: Boosting business excellence, Effectively monitoring and providing value for key accounts.

FOR PROVEN BENEFITS

Boosting business excellence

+

Effectively monitoringand providing value for

key accounts

LEARNING PATH

1

2

3

4

5

6

The role of a key accountmanager

Select your key accounts

Build a strong relationship

Get to know your key accounts

Manage your key accounts

Generate as much valueas possible

Manage Your Key Accounts Like a Champion

Specialist in managing key accounts. Consultant and trainer for major inter-national organizations .

School of Managament. Co-Author of Key Account

tive Guide.

DIANA WOODBURN

Visiting Fellow at Cranfield

Management: The Defini-


Connect with us





Audience: Sales teams, sales managers


• How can sales professionals get out of the grind of merely competing on price, and instead be selling solutions that make them invaluable to their clients?

• This course will take learners through a better conception of sales, moving from the prospective client stage all the way through to maintaining strong and profitable relationships that matter • It takes a look at consultative sales, interpersonal skills and effective negotiation, with solid techniques that can be applied across the board in the field

Takeaways: Transition successfully from selling products to selling solutions, Boost business excellence.

LEARNING PATH

1

2

3

4

5

6

Attract clients’attention

Get to grips withconsultative sales

Harness interpersonalskills for more effective

negotiations

Understand their needs

Excel in client meetings

Improve client satisfaction

Sell Solutions, Not Products


Connect with us





Sell Solutions, Not Products

-

-

-

Rated as one of the top 50 leading management thinkers by

the Finan

cial Times, Le Capital, Wirtschaftswoche and The Economist. Lifetime Achievement Award from the International Leadership Association and 5-time winner of the INSEAD Distinguished Teacher award. Considered one of the world’s 6 founding professionals in the development of leadership as



MARTHA GABRIEL

Internationally acclaimed consultant, professor and researcher (BSP). Author of the best-selling Marketing

in the Digital Age.



ADAM GRANT

Transition successfully from sellingproducts to selling solutions

+Boost business excellence

TRUST OUR EXPERTS

Full Professor and Partner

Award-winning researcher on successful marketing strategies and e-business

STEVE MUYLLE

at Vlerick Business School.

models.

Professor Emeritus of Mar-

ing chairman of StarX and author of Markstrat and

has won many awards and was selected as one of the top 12 marketing masters in the world by Mazur and Miles in their book Con-versations with Marketing

Masters

JEAN-CLAUDELARRECHE

keting at INSEAD, found-

The Momentum Effect. HeFOR PROVEN

BENEFITS


Connect with us





FOR PROVEN BENEFITS

Maximize the Potential of Your Sales Team

Audience: Sales managers

Time taken: Approx. 5.5 hours (+ optional 3 hours)

• Leading a top-notch sales team isn’t something that comes about through luck. Good sales managers have a full arsenal of strategies at the ready for selecting, motivating, training and retaining a talented and productive team • They know how to celebrate and reward the big wins, as well as handle poor performance when it arises • This program focuses on upbeat and well-tested strategies from Butch Bellah, the author of several books on the subject and a salesman and manager with over 25 years of experience in the trenches himself

Takeaways: Manage, recruit and motivate your sales force, Help your team grow in the long term.

E x p e r t s a le s p e r s o n , speaker and sales coach. Named one of the Top 50 Sales Experts and one of the Top 100 Business Coaches to follow on Twitter. Author of Sales Management for Dummies and The 10 Essen-tial Habits of Sales Super-stars: Plugging Into The

Power of Ten.

BUTCH BELLAH

LEARNING PATH

1

2

3

4

5

6

Take on the roles ofa sales manager

Provide ongoingtraining

Set team goals andmotivate wins

Address poor performance

Recruit and onboard(optional)

Adapt coaching to performance

Manage your team’s pipeline

Strengthen cross-functionalrelationships (optional)

Run a sales meeting

7

8

9

Groom future sales managers(optional)10

Manage, recruit and motivate your sales force

+Help your team grow

in the long term


Connect with us





Manage Talentand Retention

FOR PROVEN BENEFITS

Audience: Managers, leaders, HR


• It’s essential for companies to attract and retain the rightpeople, and in sufficient numbers, and competition is fierce

• New digital tools make it easier for organizations to scoutand connect with talent—but then make it just as easy forthis precious resource to be poached away

• This course dives deep into how to spot the right talentand how to offer targeted value proposals that will reallydraw people in and inspire loyalty, rather than the losingproposition of just throwing money at the problem

Takeaways: Understanding the challenges involved in attracting and retaining talent, Making your organization more attractive, Identifying the talent that fits your corporate strategy and culture, Recruiting the right people, Retaining and motivating talent, and building loyalty.

Attracting and Retaining Right Talent



(Workforce).

EDWARD LAWLER



LEARNING PATH

Let’s identify key skillsand profiles 1

How can we attract talent and encourage applications?

2

How do we recruitthe best candidates?

3

How should we engage people?4

How can wefoster loyalty? 5

Understanding the challenges involvedin attracting and retaining talent

+Making your organization

more attractive+

Identifying the talent that fitsyour corporate strategy and culture

+

Recruiting the right people

+Retaining and motivating talent,

and building loyalty


Connect with us





FOR PROVEN BENEFITS

Audience: HR managers, other managers


• In the digital age, good working conditions and good pay are no longer sufficient to attract, retain and motivate talent. Companies must no longer be content to acknowledge that “human capital” is their most valuable asset

• They must set up a talent management system that will benefit both employees and the company and thus help propel each toward the core of a virtuous spiral

• This program provides the keys to ensuring employee satisfaction while continually motivating them to improve performance

Takeaways: Your company will be more attractive to the best talent, You will increase retention of the best talent, You will see increased motivation of existing employees for better results.

Effective Talent Management



(Workforce).

EDWARD LAWLER



Your company will be moreattractive to the best talent

+You will increase retention

of the best talent+

You will see increased motivationof existing employees for better results

LEARNING PATH

1

2

3

4

5

6

Job market trends

Organize employees’ work

Create a virtuous spiral

Motivate employees

Develop or seek out talent?

Share leadership


Connect with us





Look Forward to Partnering With You

“To experience is to learn. Everything else is just information.”

CORPORATE HEADQUARTERSSingapore

SALES & CUSTOMER SUPPORT

MalaysiaKuala Lumpur

USAHouston

IndiaNew DelhiMumbaiBangalore

Connect with us





PATH TO PERFORMANCE™ - blog.knolskape.com New Brochures/KNOLSKAPE_CK... · Best-selling author of...

Documents

Transcript of PATH TO PERFORMANCE™ - blog.knolskape.com New Brochures/KNOLSKAPE_CK... · Best-selling author of...