Pat Mastors President | Co-Founder PatientVoiceInstitute.org Pat@PatientVoiceInstitute.org

Employee Health Care Contribution *

Employee out-of-pocket:

* Report from human resources company Aon Hewitt, November 2014

2010 $3,389

2014 $4,782

2015 (projected)

$5,138

55 %

2009 $1,276

2014 $2,295

2015 (projected)

$2,489

“As consumers become the principal buyers of care, true reform will take place. And with patients in charge of health care spending, much of the $800 billion a year misused in various segments of health care would be saved. “Much of that entails using technology to empower the consumer. This is the new model. This is the only model that works”

-Mark Bertolini, CEO and chairman of Aetna, HIMSS14 Keynote Presentation, February 25, 2014; Orlando, FL.

Bob Stegeman, Nov. 25, 1921-Feb. 12, 2005

Korean War vet, college grad,10 grandchildren

Moore Foundation Roadmap to PFE

Partnership for Patients National Quality Forum PFE Action Team

Some stuff I’ve done

Center for Connected Health Symposium

“We can’t find any patients” “Patients won’t understand this”. “We brought patients into the room and

they were too intimidated to speak up.” “We brought in patients, and they only had

their personal story to talk about. It wasn’t constructive.”

“We brought a patient in to speak with us…and they were angry and bitter. It was not constructive.”

Heard around the circuit:

KnowledgeConsistency

Availability

Knowledge

Consistency

Availability

Providers’ Perceived barriers to engaging more patients

Patients’ Barriers to engaging more fully

Where?

How?

Now that I’m here what do I do?

Welcome Newly

Activated

Training & Support

SpeakersAdvisors

Consultants

Alicia Cole Regina Holliday Patty Skolnik

Donna Cryer Jean Rexford Diane Stollenwerk Libby Hoy

Senior Advisors

Jack WhelanE-Patient Dave

Leah Binger Leapfrog Group

Sue CollierAmerican Hosp. Assoc.

Lucien EngelenRadboud REShape Center

Ted Eytan, MDKaiser Permanente

Michael GravesArchitect, Designer

Joseph Kvedar, MD

Center for Connected Health

Sue Sheridan PCORI

Jason WolfThe Beryl Institute

Advisory Group

Susan FramptonPlanetree

Charlotte Yeh, MD AARP Services

Access to Needed

Information

Safety & Continuity

Compassionate Human

Interactions

The Patient Voice Principles

Pat Mastors President | Co-Founder PatientVoiceInstitute.org Pat@PatientVoiceInstitute.org