passionate about care

Annual Report 2013

Through a challenging period for social care – with

rising demand, fi nancial pressures and terrible reports

of bad care in the press – The Fremantle Trust has

continued to focus on life enhancing services which

support the communities we serve and on building for

the future. Fremantle staff are genuinely passionate

about care. Every day they demonstrate kindness,

compassion and thoughtfulness to the people we

help, their families, their visitors and all the other

health and social care professionals involved in our

services. This is the cornerstone of everything we value

as an organisation.

The Fremantle Trust has a

longstanding commitment

to quality, regularly

endorsed by the views of

the people who use our

services and their families.

We are proud to have

signed the NCF Quality

First Commitment -

nationally recognised as a

mark of quality and included on the Department of

Health Provider Quality Profi le. During 2012 people

who use Learning Disability services worked with

self-advocacy charity Talkback to give their views

about what we can do better and what we do well.

The residents in homes for older people joined in the

survey for Your Care Rating, which gave an opportunity

to provide views and feedback via an independent,

confi dential survey, conducted by leading market

research organisation Ipsos Mori. With overall

satisfaction at 95% we were delighted by the results –

but more importantly each of the participating services

had a clear view of what residents felt we were doing

well and what we could do better. And of course the

Review of 2012-2013

About FremantleThe Fremantle Trust is a registered charity providing

care and support for older people and people with a learning disability.

We provide care homes, extra care, supported living, community and care at home services

for almost 2,000 people and employ 1,800 compassionate, caring people across Barnet, Bedfordshire,

Buckinghamshire, Harrow, Hertfordshire, Maidenhead and Milton Keynes.

““I simply love Meadowside!

I have a very nice room which is very comfortable,

and I enjoy the food.

I used to live alone until I moved to Meadowside.

I really do enjoy meeting people and all the staff here

are very good. I would strongly recommend the home

to anyone”.

Janet (Meadowside resident)

passionate about care

Care Liaison Panel (a representative group of our

Trustees) visit every service during the course of a year

and talk to residents, relatives and staff about service

quality. The quality of daily lives is very important in all

our services – and our commitment to quality

improvement this year has included a particular focus

on catering and nutrition, with advice and support

from the talented Head Chef at Waddesdon Manor. A

fi ne dining experience at Lewin House, catered by the

Waddesdon Manor team, was one of the highlights of

National Care Home Open Day in June. We are

enormously grateful for their support.

“…I don’t really have the language to describe how

good Carey Lodge has been: it’s just awesome.

Mum is happier than I have ever seen her. Her

carers have a real and genuine care for her: its

clearly more than just a job to them. And they are

just such nice people: the kind of people you

would want to entrust a close family member to.

They really care…”

John Chambers

We made a small surplus in the year to 31 March 2012

- and whilst our cash and reserves remain stable we

are very conscious of the need to generate surpluses

from which we can continue to invest in future care

services. So our development plans represent an

important step forward in building future reserves. As

a not-for-profi t organisation our surplus is entirely used

for future care services – in our case, cash and care do

truly go together and one supports the other.

October 2012 celebrated the opening of a new

supported living service in Chesham – the fi nal phase

of a major remodelling of learning disability services in

Buckinghamshire over the past fi ve years. Looking

ahead we are anticipating the opening of three new

care homes for older people, starting with Mulberry

Court in autumn 2013. This will provide specialist care

for people living with dementia. Fremantle Court will

be opening in spring 2014 and a new home in

Fremantle Chefs, Managers and the Waddesdon Manor Team

Chesham in early summer 2014 – both will include

care for people living with dementia and will also

provide nursing care. These new services refl ect our

expectation that the future needs in social care will

include more specialist services. But we are also

thinking of the services that will support people to live

at home for longer and in the past year have

continued to expand the Fremantle Connect service,

providing care and support to people in their homes.

We have also introduced the FreTime Care and Activity

Service – initially taking over from the day centres

previously run by the Red Cross – to off er fl exible,

individual day care services for older people. This is

being developed across our existing services in Barnet

and Harrow and has already been introduced in

Maidenhead at Lady Elizabeth House. My Time has

very successfully supported people with a learning

disability to pursue leisure and learning activities and

the Nclude project (jointly with Talkback) has

particularly focused on supporting skills development

for people with a learning

disability. Both of these

services have expanded in

the past year to support

more people.

“Last week I attended a relatives meeting at Cherry

Garth. My mother has been a resident for several

months. I just wanted to share with you my

gratitude in respect of the care my mother is

receiving. The manager Jo and her team are doing

an exemplary job. Their attention to detail and

overall care is second to none. Jo’s management

ensures that Cherry Garth is very much a home to

each of the residents. This is incredibly comforting

from the perspective of a relative. Please pass on

my gratitude to Jo, Nicky and the rest of the team.”

Lesley HowesAt the heart of the care we provide are good

relationships – and that means Fremantle staff . Being

fi t for the future is not only about buildings and

services but also about the people who work for the

organisation. Following from a successful scheme in

Barnet some years ago our fi rst Buckinghamshire

apprentices started training with us in September

2012. They will gain their qualifi cations in care and will

be joining our care staff team this summer – making

way for a new intake of apprentices in September

2013. In 2012 we appointed three skilled Practice

Development Leads to provide training, coaching and

support to care staff teams – in dementia care, end of

life care, healthcare and well-being. They have helped

services to continue on the journey of continuous

improvement, responding to the changing needs of

people using our services. The review in December

2012 confi rmed our continued accreditation as an

Investor in People and the assessor reported that “The

Fremantle Trust has a friendly, caring, supportive family

atmosphere where people across the organisation feel

respected and trusted. People enjoy what they do and

are proud to work there”.

Many services and service users are supported by the

generosity of a fantastic group of volunteers. To them,

our staff and all who have contributed to all that has

been achieved this year we say a resounding

“Thank you”.

Paul F letcher Carole SawyersChair of Trustees Chief Executive

2012 Apprentices

Money matters

OP Care Homes

OP Domiciliary

LD Care Homes

LD Supported Living

Other

Staff Costs

Homes Direct Costs

Rent & Property Costs

Central Support Costs

Contribution to Reserves

Year end to March 2013

Expenditure breakdown

Income breakdown

Financial year summary Year to March 2013 £’000 Year to March 2012 £’000

Total Income 39,424 36,673

Direct Care - Staff costs 28,956 27,776

Support costs - Housekeeping 3,815 3,706

Rent and Property costs 4,466 3,351

Management and Administration 1,840 1,690

Total Expenditure 39,077 36,523

Contribution to Reserves (Total income less expenditure) 347 150

Cash at Bank 3,766 3,709

Total Reserves 4,583 4,236

This information has been extracted from our audited

accounts, a full copy of which can be obtained from

our website or from the address on the back cover by

writing to the Company Secretary.

The Fremantle Trust Woodley House

64/65 Rabans Close

Aylesbury HP19 8RS

Telephone: 01296 393000

e-mail: enquiries@fremantletrust.org

www.fremantletrust.org

The Fremantle Trust is a company limited by guarantee (Company Number: 2722437) and a registered charity (Charity Number: 1014986)

Our thanks go to all service users and staff who have allowed us to use their images.

Board of Trustees

Senior Management Team

Asoke DuttePaul Fletcher Chairman

Diane Kerwood Lady Elspeth Tudor Price

Ian Crookall Ian Shepherd Margaret Morgan- Owen

Nic Heald Richard Jones

Cherry Aston Elizabeth Firth

Sandy Hutchinson

Gloria Haynes Head of Quality & Service Improvement

Carole Sawyers Chief Executive

Liz Harris Divisional Manager

Mark Kingman Divisional Manager

Anne Westcott Training Manager

Tudor Williams Property Manager

Julian Daw Head of Business Development

Liz Turvey Director of Finance & Resources

Tembi Hlalakuhle Divisional Manager

Sue Green Director of Operations

Johan Schoonraad Financial Controller

Wendy Phillimore Divisional Manager

Sarah Toye H.R. Manager