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Use Guide

PASMO is a convenient transportation system using an IC card

which allows repeatedly use of a single rechargeable card.

Where can I use PASMO?

Where can I buy PASMO?

How many different kinds are there?

How do I use PASMO?

How do I re-charge PASMO?

How do I see my transaction history?

I want to buy a commuter ticket!

What do I do if I lose my PASMO?

What do I do if I can no longer use PASMO?

What do I do if PASMO is no longer necessary?

FAQ

A single PASMO card allows you to travel on rail and bus in the metropolitan

area and can also be used for payment as electronic money when making

purchases at participating PASMO electronic money stores.

PASMO can also be used in all Suica areas in the metropolitan area of Sendai and

Niigata and at all Suica electronic money participating stores displaying the “ ”.

What is

PASMO?

For Residents

2010. 3. 13

Sendai Area

Niigata Area

Shinkansen NEW SHUTTLE

TAMA MONORAIL

KEIO

ODAKYU

HAKONETOZAN

SEASIDELINEYOKOHAMAMUNICIPAL

SUBWAY

MINATOMIRAILINE

KEIKYU

TOKYU

TOKYO METRO TOEI SUBWAY JR EAST

TOKYO MONORAILRINKAI LINE YURIKAMOME

DISNEYRESORT LINE

KEISEI

TSUKUBAEXPRESS

TOBU

SAITAMARAILWAY

SEIBU

SOTETSU

CHIBA MONORAIL

KANTORAILWAYSHIN-KEISEI

HOKUSO

TOYO-RAPIDRAILWAY

ENODENIZUHAKONEIZUKYU

■Areas where Suica・PASMO can be used

※

※The section between Keisei-Takasago Station and Narita Airport Station of the Narita SKY ACCESS will open in July 2010.

Network Map

Transportation facilities where PASMO can be used

Railway accepting PASMO

1. Where can I use PASMO?

Business accepting PASMO

(26 railways and 76 bus companies)

Railways (26 companies) ∙∙∙∙∙∙∙∙∙∙∙∙

· IZUHAKONE RAILWAY Co., Ltd.

· Enoshima Electric Railway Company, Limited

· Odakyu Electric Railway Co., Ltd.

· Kanto Railway Co., Ltd.

· Keio Corporation

· Keisei Electric Railway Co., Ltd.

· Keihin Electric Express Railway Co., Ltd. (KEIKYU LINE)

JR Higashi Nihon (each Suica area in Tokyo Metropolitan, Sendai and Nigata)

Tokyo Monorail

Tokyo Rinkai Kosoku Railway (Rinkan Line)

Saitama Shintoshi Kotsu (New Shuttle)

Sendai Kuko Railway

Izu Kyuko Line

· Saitama Railway Co., Ltd.

· SAGAMI RAILWAY Co., Ltd. (Sotetsu Line)

· Metropolitan Intercity Railway Company (Tsukuba Express)

· Shin-Keisei Electric Railway Co., Ltd.

· SEIBU RAILWAY CO., LTD.

· Tokyo Intercity Monorail Co., Ltd.(Tama Monorail)

· Chiba Urban Monorail Co., Ltd.

· TOKYU CORPORATION

· Bureau of Transportation Tokyo Metropolitan Government

· Tokyo Metro Co., Ltd.

· TOBU RAILWAY CO., LTD.

· TOYO RAPID RAILWAY Co., Ltd.

· Hakone Tozan Railway Co., Ltd.

· Hokuso-Railway Co., Ltd.

· Maihama Resort Line Co., Ltd.

· YURIKAMOME Inc. (NEW TRANSIT YURIKAMOME)

· YOKOHAMA MINATOMIRAI RAILWAY COMPANY (MINATOMIRAI LINE)

· Transportation Bureau, City of Yokohama

· YOKOHAMA NEW TRANSIT Co., Ltd.

*

Anyone with a single card!

*

■

Bus (76 bus companies) ∙∙∙∙∙∙∙∙∙∙∙∙∙

JR Bus Kanto

· IZUHAKONE BUS CO., LTD.

· Enoden Bus Yokohama.co

· Enoden Bus Fujisawa.co

· ODAKYU BUS Co., Ltd.

· ODAKYUCITY BUS Co., Ltd.

· Kanagawa Chuo Kotsu Co., Ltd.

· Shonan Kanako Bus Co., Ltd.

· Tsukui Kanako Bus Co., Ltd.

· Yokohama Kanako Bus Co., Ltd.

· Sagami Kanako Bus Co., Ltd.

· Fujisawa Kanako Bus Co., Ltd.

· Kawasaki City Bus

· KAWASAKI TSURUMI RINKO BUS CO., LTD.

· RINKO GREEN BUS CO., LTD.

· Kanto Bus Co., Ltd.

· Keio Dentetsu Bus Co., Ltd.

· Keio Bus Higashi Co., Ltd.

· Keio Bus Chuo Co., Ltd.

· Keio Bus Minami Co., Ltd.

· Keio Bus Koganei Co., Ltd.

· Keisei Bus Co., Ltd.

· Chibacity Bus Co., Ltd.

· Keisei Town Bus Co., Ltd.

· Chiba Flower BUS Co., Ltd.

· KEISEI TRANSIT BUS Co., Ltd.

· Chibagreen Bus Co., Ltd.

· Chiba Chuo Bus Co., Ltd.

· Chibakaihinkotsu Co., Ltd.

· Chiba Nairiku Bus Co., Ltd.

· Tokyo BayCity Koutsu Co., Ltd.

· Chiba Rainbow Bus Co., Ltd.

· KEISEI BUS SYSTEM Co., Ltd.

· Keihin Kyuko Bus Co., Ltd.

· Haneda Keikyu Bus Co., Ltd.

· Yokohama Keikyu Bus Co., Ltd.

· Shonan Keikyu Bus Co., Ltd.

· Kokusai Kogyo Co., Ltd.

· Kominato Railway Co., Ltd. (Expected to begin March 14)

· Sotetsu Holdings, Inc.

· SOTETSU BUS

· SeibuBus Co., Ltd.

· Seibujidousya Co., Ltd.

· Seibukankou Bus., Ltd.

· Tachikawabus

· Citybus Tachikawa

· Chibakotsu co., ltd.

· TOKYU BUS CORPORATION

· TOKYU TRANSSES CORPORATION

· Bureau of Transportation Tokyo Metropolitan Government

· TOBU BUS CENTRAL CO., LTD.

· TOBU BUS WEST CO., LTD.

· TOBU BUS EAST CO., LTD.

· TOBU BUS NIKKO CO., LTD.

· Asahi Jidousya CO., LTD.

· Ibaraki Kyukou Jidousya CO., LTD.

· Kokusai-Juo Koutu CO., LTD.

· Kawagoe Kankou Jidousya CO., LTD.

· Bandou Jidousya CO., LTD.

· Nishi Tokyo Bus Co., Ltd.

· Hakone Tozan Bus Co., Ltd.

· Odakyu Hakone Highway Bus Co., Ltd.

· HITACHI JIDOSYA CO., LTD.

· FUJI KYUKO CO., LTD.

· FUJIKYU SYONAN BUS CO., LTD.

· FUJI EXPRESS CO., LTD.

· FUJIKYU YAMANASHI BUS CO., LTD.

· FUJIKYU HEIWA KANKO CO., LTD.

· FUJIKYU CITY BUS CO., LTD.

· FUJIKYU SHIZUOKA BUS CO., LTD.

· Funabashi Shinkeisei bus Co., Ltd.

· Narashino Shinkeisei bus Co., Ltd.

· Matsudo Shinkeisei bus Co., Ltd.

· HEIWA KOTSU CO., LTD.

· ASKA KOTSU CO., LTD.

· Yamanashi Kotsu Co., Ltd.

· Transportation Bureau, City of Yokohama

· Yokohama Traffic Development Limited

*

PASMO can be purchased at the place of business of

private railways, subways and buses which accept

PASMO.

When purchasing at a station ticket vending machine,

the desired amount can be selected from ¥1000,

¥2000, ¥3000, ¥4000, ¥5000, ¥10000. A ¥500 deposit is

included in the purchase price.

PASMO can be repeatedly used by recharging with

cash.

The balance of money in your PASMO is called the “SF

balance” and can be used when boarding buses and

trains or when shopping at stores accepting PASMO.

PASMO offers “Blank PASMO” and “Named PASMO”. For children until March 31 of the year in

which an age of 12 years old is reached, there is a “kids PASMO”. However when purchasing

this card, we request that you present an official document such as a passport as proof of

your age.

Named PASMO

This is a PASMO which can be used only by the named person and therefore can be re-issued if lost.

*You must register your name, gender, date of birth and telephone number when purchasing this card.*A fee is payable when re-issued after loss.

When receiving a refund of a commuter ticket purchased as a “PASMO

commuter ticket”, the refund is payable as a “named PASMO”.

A “Blank PASMO” can be converted into a “Named PASMO” by registering your personal information.*It is not possible to converted a Named PASMO into a Blank PASMO.

PASMO Commuter Ticket

This is a PASMO which can be used as a commuter ticket.

When the ticket is charged, your fare for travel outside the area of a commuter ticket can also be totaled by simply touching the card to the readen.

*The same area as existing magnetic cards can be purchased. However there are types or areas which are not available with PASMO. For more details, please contact the issuing office.

*Printing is not possible on the face of bus commuter tickets.

Named PASMO

This is a PASMO which can be used only by the named person for the payment of children fares and therefore can be re-issued if lost.

*If you already have another Kids PASMO or Kids Suica card, you cannot buy a second Kids PASMO.

*When purchasing your card, please present official identification documents such as a passport which can show your identify and show that you are a child.

When receiving a refund of a commuter ticket purchased as a “PASMO

commuter ticket”, the refund is payable as a “named PASMO”.

The validity of a Kids PASMO is until March 31 of the year that you graduate from elementary

school. After April 1, you cannot use the card and need to change to an adult PASMO.

PASMO Commuter Ticket

This is a Named PASMO which can be used as a commuter ticket.

When the ticket is charged, your fare for travel outside the area of a commuter ticket can also be totaled by simply touching the card to the reader.

*When boarding using SF after charging, a children’s fare will be charged. *The same area as existing magnetic cards can be purchased. However there are types or areas which are not available with PASMO. For more details, please contact the issuing office.

*Printing is not possible on the face of bus commuter tickets.

Blank PASMO

This is a PASMO which can be used by anyone.This care cannot be re-issued if lost.

*A Blank PASMO can only be used with adult fares and is not available for children’s fares.*A personal bus commuter ticket can be purchased. *A Blank PASMO cannot be re-issued.

A Named PASMO and PASMO Commuter Ticket cannot be used by anyone other

than the stated person. If you do not register your name, gender, date of birth or

telephone number correctly, we may not be able to re-issue or refund your ticket.

Bus Commuter Tickets are issued only by some bus companies. For the names of

issuing bus companies and the types of tickets available, please contact your bus

company.

PASMO allows for repeatedly use of a single

chargeable card by charging (entering money).

Please remember that you do not have to buy more

than one card.

In the event that you lose your card, it can be

re-issued at your nearest railway or bus station

(except for Blank PASMO).

2. Where can I buy PASMO?

3. How many different kinds are there?

Points to Note (please ensure that you read this section).

Point

Your PASMO cannot be read just by passing your card near to the reader. Please ensure to firmly touch your card to the reader. When you do not firmly touch your card, a different route from your actual route may be charged to your card or you may not be able to use your card correctly on the next occasion.

PASMO should be used by touching the reader of the ticket gate. If it is inserted into the mouth of the ticket gate, your PASMO may be damaged.

“pi”

or

“pi pi”

“ pi. pi. pi. pi. pi”

When the card is not correctly read, the reader will

flash read and an error sound will be produced.

Please touch your PASMO again onto the reader.

Illustration of PASMO passing through a ticket gate.

Stations with Simplified Ticket Gates A 160 yen fare will be deducted from SF

for the interval outside the commuter

ticket area at Asakusa Station.

Commuter Ticket

Commuter Ticket

Commuter Ticket

1

2

3

When finishingreading correctly

When not finishingreading correctly

When the card is not correctly read, the reader will flash read and an error sound

will be produced. Please touch your PASMO again onto the reader.Point

PASMO can be used at shops and automatic vending machines where Suica is

accepted.Point

Method of Payment Before Riding

Method of Payment After Riding

“pi”

or

“pi pi”

“ pi. pi. pi. pi. pi”

PASMO can be used as electronic money at participating stores such as some convenience stores in addition to shops, automatic vending machines, car parks and coin lockers in

machines where PASMO is accepted.

pay with PASMO.

Confirm the payment amount displayed on the terminal

and touch PASMO firmly onto the card reader. You can

do this with the card in your wallet or pass holder.

Products which accept PASMO

PASMO electronic money.

vending machines

product, firmly touch PASMO onto the reader.

When boarding When getting off

When boarding, touch the card to the reader. (The fare will be deducted from SF)

When getting off, you do not have to touch the reader with the card

When boarding When getting off

When boarding, touch the card to the reader. (You do not need a ticket)

When getting off, touch the reader with the card (The fare will be deducted from SF)

●How the Special Bus Services (Bus Toku) discount works

STEP 1 You automatically receive bus points when you board a bus using an IC (PASMO and Suica) card.STEP 2 You automatically receive special bus tickets as the points on your IC (PASMO and Suica)

card accumulate.STEP 3 The next time you ride a bus, your “special bus ticket” will be applied as a discount toward

your bus fare before the SF balance on your IC (PASMO and Suica) card is used.

●Special bus tickets can be used with any bus company that has implemented Bus Toku.

* “Special bus tickets” are the amount of discount on your fare.* For further details about “Bus Toku” (“bus points” and “special bus tickets”), applicable routes, ways of

accumulating “bus points” or the amount you receive from “special bus tickets”, please contact your bus company.* “Special bus ticket” have a use-by-date of 10 years.

●Bus points can be earned through bus companies that have implemented Bus Toku.

* Bus points accumulate from the first day of the month until the end of the month. On the first day of the next month, your points reset and start accumulating from zero again.

* Alternatively, if you reach 10,000 points, they go back to zero points.* No “bus points” are awarded when you use a “special bus ticket”, a “commuter ticket”, or an “all-day ticket”.

You can receive benefits by using PASMO and Suica when you board a bus.

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残額履歴　　　　（ 最新　20件 ）

ＩＣカード残額ご利用明細カード番号 ： PB012345678901234

残額*4790*3500*3180*2970*2390*1930**890**630**230***7010070*9550 *8980*8580*8450*7960*7320*6740*6300*5860

月日種別0610 入0611 入0612 入0612 入0613 入0614 入0615 入0616 入0617 入0618 入0619 現金0620 入0620 入0621 入0622 入0623 入0624 入0625 入0626 入0627 入00.00.00　00:00

ご利用ありがとうございます。

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小小田原東林間大塚帝京鈴木町志村坂上京成立石京成佐倉京急川崎黒川

Insert PASMO into accepting ticket vending machine

Select desired amount for charging and insert money*Select from ¥1000, ¥2000, ¥3000, ¥4000, ¥5000, ¥10000

Take charged PASMO from machine. When you require a

receipt, one can be printed.

5. How do I re-charge PASMO?

—

When I do not have enough balance when exiting the ticket gate?

PASMO can be charged at ticket vending machine at stations of private railways and subways

accepting PASMO. The desired amount can be selected from ¥1000, ¥2000, ¥3000, ¥4000, ¥5000,

¥10000. The remaining SF amount can be charged any number of times up to ¥20,000.

PASMO can be charged in the bus of providers accepting PASMO. PASMO can be charged in

¥1000 units. The remaining SF amount can be charged any number of times up to ¥10,000. Please

just ask the driver.

When there is an insufficient SF balance when exiting a ticket gate at a station, after charging or

paying at the adjustment machine at the station, please touch the card to the ticket gate and exit.

(except for some stations)

You can select to charge in 1000 yen units or only pay just the shortfall amount. After charging,

touch PASMO to the ticket gate and exit.

When I do not have enough balance when paying my fare?

When there is an insufficient SF balance when paying your fare, please contact the driver. You can

charge in 1000 yen units in the bus.

After charging, touch PASMO to the reader again.

Example of Charging (when charging at a ticket vending machine accepting PASMO)

*The method of charging may change depending on the station.

6. How do I see my use history?

Please remember that the SF balance history cannot print or display transactions prior to the most

recent 20 transactions.

When re-issuing PASMO, the SF balance history before the re-issue cannot be displayed or printed.

Point

Typical Patterns of Printing

【入】 ： When boarding using SF

【 ＊入】 ： Exit ticket gate, change to other railway or same railway, or when transferring

the fare for the whole area, or the deduction for the transfer

【出】 ： When exiting using SF

【定】 ： When traveling within a mutual area and outside

the commuting ticket area.

【バス等】 ：【現金】 ： when charging

【オート】 ： when autocharging

【購】 ： when purchasing another type of ticket

【精】 ： when paying at a window

【物販】 ： when purchasing using electronic money

*The “legend” and “section of fare deduction” are displayed in Japanese.

You can print out your transaction history of PASMO up to the most recent 20 payments at station

ticket vending machines or bus station offices.

In addition to “SF balance”, your SF balance

history can printout the following.

Furthermore when boarding the bus, the

“name of the bus company” will be

displayed.

The transaction history in the commuting

area will not be displayed.

*This print-out is an image

7. I want to buy a commuter ticket.

What you should bring with you· When you have a PASMO card (when you do not have a PASMO card, you can receive on when you receive your commuter ticket. You will have to pay a ¥500 deposit)· When receiving a school commuting ticket, you will need a school pass· When receiving a kids pass, you will need an official identification document (health insurance document etc.)

How to purchase(1) Please proceed to the commuters ticket sales office at a station, fill out the “PASMO Commuters Ticket Application Form” giving your name, gender, date of birth, telephone number, area covered by the ticket and term of use.

(2) Give the completed “PASMO Commuters Ticket Application Form” to a ticket officer. When purchasing a school commuting ticket, please present your school pass. When purchasing a kids pass, please present an official identification document.

(3) Receive your PASMO commuter ticket from the officer.

What you should bring with you· When you have a PASMO card

How to purchase(1) Go to a station of the business issuing your last card, and fill out the “PASMO Commuters Ticket Application Form” giving your name, gender, date of birth, telephone number, area covered by the ticket and term of use.

(2) Give the completed “PASMO Commuters Ticket Application Form” to a ticket officer.

(3) Receive your PASMO commuter ticket from the officer.

What you should bring with you· Your current magnetic card· Your current PASMO

How to purchase(1) Go to the issuing station of your last card, and fill out the “PASMO Commuters Ticket Application Form” giving your name, gender, date of birth, telephone number, area covered by the ticket and term of use.

(2) Give the completed “PASMO Commuters Ticket Application Form” to a ticket officer.

(3) Receive your PASMO commuter ticket from the officer.

What you should bring with you· Your current magnetic card

How to purchase(1) Go to the issning station of your last card, and fill out the “PASMO Commuters Ticket Application Form” giving your name, gender, date of birth, telephone number, area covered by the ticket and term of use.

(2) Give the completed “PASMO Commuters Ticket Application Form” to a ticket officer. In this case, you will have to pay a ¥500 deposit.

(3) Receive your PASMO commuter ticket from the officer.

Receive from bus station office or station accepting PASMO (some exceptions)Receive

new cardOfficial

identification

document

Re-issue

adjustment

ticket

¥1000 cash

*Total of ¥500 deposit

and ¥500 re-issue fee

8. What do I do if I lose my PASMO?

Method for re-issuing lost cards (for Named PASMO or PASMO commuter tickets)

If you have a “named PASMO” or a “PASMO commuter ticket”, it can be re-issued if you lose it.

“Blank PASMO” cannot be re-issued.

· When your ticket is lost, please make an application for re-issue.

· Present the application form

· Present an official identification document (such as a passport) as proof of your identity

· A re-issue adjustment ticket will be issued*This is necessary when your ticket is re-issued, so please store it in a safe place.

· Report the malfunction for a re-issue

· A re-issue adjustment ticket will be issued*This is necessary when your ticket is re-issued, so please store it in a safe place.

9. What do I do if I can no longer use PASMO?

Method for re-issuing lost cards (for Blank PASMO, Named PASMO or PASMO commuter tickets)

When you can not use your PASMO due to some reason, it can be re-issued.

Apply to a bus station office or station accepting PASMO (some exceptions)

Within 14 days from the following day

After this time, it is necessary to re-apply to report the loss and apply for re-issue.

When you find your lost PASMO

When you find your lost PASMO, please take it to your nearest station or bus station office.

When presenting the lost ticket, you can receive a refund of your ¥500 deposit.

My card

is lost!

Re-issue

adjustment

ticket

Damaged

PASMO

When you find your lost PASMO

When you can no longer use your railway commuting ticket.

Make an application to the transportation company issuing your ticket.

Receive from bus station office or station accepting PASMO (some exceptions)Receive

new card

Apply to a bus station office or station accepting PASMO (some exceptions) My card is

not working!

Within 14 days from the following day

After this time, it is necessary to re-apply to report the malfunction and apply for re-issue.

10. What do I do if PASMO is no longer necessary? 11. FAQ

The method of receiving a refund of PASMO (Blank PASMO, and Named PASMO including some integrated PASMO)

Please contact the nearest office of a business accepting PASMO to receive a refund of your SF

balance after a fee is deducted and your ¥500 deposit.

Q: What should I do when I want to travel out of the area in which I can use PASMO?

A: PASMO is a card which can be used in ticket machines in a defined area (PASMO accepting

businesses plus the metropolitan area, Sendai, Niigata Suica Area so you can not travel out of the

area or through areas not covered. You can not use the card in more than one area. When using

out of areas (for example entering the Sendai Suica area and exiting the PASMO area), please buy

a ticket in advance. However when this is not possible, please buy a cash adjustment ticket at

your destination.

Q: Even though I have enough money in my SF amount, I could not use the card at a ticket

machine or in the bus. What should I do?

A: There are the possibilities below but first check your card.

aluminum foil?

If the answer is no and you still can not use your ticket, please contact an officer at your station or

bus since the card may be defective or the previous transaction may not be completed.

A: You can not transfer a commuter ticket or SF balance from Suica to PASMO.

After using your current commuter ticket until completion, please purchase a PASMO ticket.

Please remember than you can not purchase a PASMO commuter ticket for areas not covered by

businesses accepting PASMO.

Q: Is there anything I should pay attention to when using PASMO?

A: Please do not bend, turn, scrape, apply strong impacts or attach seals to PASMO. There is a

risk of trouble such malfunction when touching the automatic ticket machine or the card being

rejected by the ticket vending machine when recharging.

Q: I wanted to make a ¥2,000 charge but put ¥4,000 on the card by mistake. How do I get a

refund?

A: Please make an application for refund to the same station on the same day. You can get a free

refund only if you do not use the card after charging.

Q: After boarding the train using SF from PASMO, the train service was cancelled, What do I do?

A: When boarding using SF and the service is cancelled, use a separate SF when travelling by

another route or please buy another ticket. (We do not handle transit services).

When you no longer use PASMO, you can receive a refund.

Refund

to clientSF balance

Refund fee

of ¥210*1

Balance of

commuter

ticket

Refund fee

of ¥210*6

¥500*4

¥500*2

*1 The refund fee is at most ¥210 and depends on the size of the SF balance.

*2 The deposit for Integrated PASMO is not refundable.

When receiving a refund of both a commuting ticket and a PASMO (including integrated PASMO)

Please contact office that issued your commuter ticket to receive a refund of your SF balance after

a fee is deducted and your ¥500 deposit.

Refund

to client

Balance of

commuter

ticket

SF balanceRefund

fee*3

*3 The refund fee for a PASMO commuter ticket depends on the business.

*4 The deposit for Integrated PASMO is not refundable.

When receiving a refund of only a commuting ticket (including integrated PASMO)

Please contact office that issued your commuter ticket to receive a refund of your SF balance after

a fee is deducted and your ¥500 deposit.

You can continue to use your card as a Named PASMO. (*5)

Refund

to client

*5 A refund of a bus personal commuter ticket will be in the form of a Blank PASMO.

*6 The refund fee for a PASMO commuter ticket depends on the business.

Sta. A

cancelled service erea

When using another company’s line in addition to the fare from station

A to station B, a fare will be charged from station b to station c.

* The region covered by a PASMO commuters ticket like a magnetic commuter ticket will allow for transit services when it is determined that restoration of services will take some time. In that case, present your transit ticket together with your PASMO ticket with pass through the barrier manned by an officer.

Sta. B Sta. C

Sta. b Sta. c

Train Co. A

Other Train Co.

© East Japan Railway CompanayBus Toku®

Q: Since only 20 transactions from my transaction history can be printed out. What should I do

when I need earlier transactions

A: We request that you print out your history as frequently as possible. If you have a named

PASMO card, you can become of a member of the “my page PASMO history reference service”

on the PASMO homepage and view your transaction history for the past 3 months. *You can not become a member on the day you purchase your named PASMO card or when converting a blank PASMO to a named

PASMO.

Q: I use two railway commuting tickets. What do I do if I want to use PASMO?

A: You can not use two or more IC cards for transportation services at the same time. Please

continue to use the current magnetic tickets. *Since March 15, 2008, the scope of sales of commuting tickets by railways has been increasing. Please contact your current

railway for details regarding the regions for which you can buy commuting tickets.

Q: Can I buy a single commuting ticket covering a number of railway and bus companies?

A: You can buy a single type of PASMO for railways and buses. The regions and routes covered

are the same as those for the current magnetic tickets *For further details, please contact your sales office.

Q: Can I use PASMO after my commuter ticket expires?

A: You can use it as a named PASMO. By applying to a station officer, the facts on your commuter

ticket will erase and change it to a named PASMO. *When it is necessary to re-issue an expired commuting ticket without change, you must return it to the issuing office.

Q: I already have a PASMO but I want to buy a PASMO commuting ticket. Do I have to buy a new

PASMO?

A: You can purchase a commuting ticket with your existing PASMO. There is no need to purchase

a new PASMO.

Q: After applying for a re-issue of a lost card, I immediately found the lost PASMO card. Since it

has not been re-issued yet, can the application be cancelled?

A: An application to re-issue a lost card can not be canceled. (The use of a card which has been

registered as re-issued is canceled and can not be used.) Therefore please perform the re-issue

procedure and prepare the re-issue fee of ¥500 and deposit of ¥500 (apart from integrated

PASMO). If you bring the PASMO card that you found with you when the card is re-issued, the

¥500 deposit on that card can be refunded. (apart from integrated PASMO).

Q: After making the application for re-issue of a lost card, after some time I found the lost PASMO

card. Can I use this PASMO card?

A: When you made the application for re-issue of a lost card, that PASMO card can no longer be

used. If you return the card to the station or bus station office accepting PASMO, you can a refund

of the deposit of ¥500. *When receiving a refund of the deposit, an official identification document such as a drivers license is required.

*Deposits are not refunded on integrated PASMO.

Q: Can I use electronic money other than Suica at stores accepting PASMO electronic money ?

A: No

Q: Since the name or telephone number recorded on PASMO has changed due to marriage or

moving, can it be changed?

A: Yes, it can be changed. Please make an application to a station or bus station office accepting

PASMO. When making the changes, an official identification document to confirm your identity is

required to be presented with the application. *The places handling these changes depend on the provider and therefore please contact the service provider that you use.

*Customers using auto-charge PASMO or integrated PASMO are requested to make the same changes with their credit card

company at the same time.

Q: I no longer need my named PASMO. Can I give it to a family member or a friend?

A: A named PASMO can not be changed or given to another person. Please apply for a refund

from a station or bus station office handling PASMO. *If a named PASMO is used as a IC card transportation ticket by a person other than the named person, the PASMO may be

invalidated and confiscated.

Q: The printing of the PASMO has become illegible. What should I do?

A: When the printing on a PASMO becomes illegible the card can not be used. Please apply to

your nearest station accepting PASMO to have the card reprinted. *A bus office can not perform reprinting, therefore please take the card to a station.

*When purchasing a railway commuting ticket using PASMO, please take the ticket to the issuing office.

* The places handling these changes depend on the provider and therefore please contact the service provider that you use.

Q: Can I use a Kids PASMO after graduating from elementary school?

A: You can use it until March 31 of the year that you graduate from elementary school. After April

1, you can not use the card and it should be changed into an adult PASMO at a station accepting

PASMO. *When a commuting ticket has an expiry date, please contact the issuing office.

Q: Can I use a mobile Suica?

A: Mobile Suica can be used at ticket gates and buses accepting PASMO and at PASMO

electronic money stores.

*Mobile Suica can not be used at some railway service windows. Please remember that when you

need to buy an adjustment ticket , please pay in cash (you can not use the SF balance). *“Mobile Suica” is a service provided by JR Higashi Nihon. For further details, please visit the JR Higashi Nihon homepage.

Q: Is the My Page available in various foreign languages?

A: At present it is only available in Japanese.

Please visit the PASMO website for details about services and the method of registering on My

Page in Japanese.