Issue TwoSpring 2013

NewsPlusPartnership

Got a story to tell?

In Partnership NewsPlus we try to feature

stories we think you’d like to read about

day to day life working in the Trust. If

there’s something you’d like featured in

the next edition – let us know.

Spotlight Awards

Trust’s new strategy underlines what being

a nurse is all about

Here for you

Introducing our New Chief ExecutiveOur new Chief Executive, Claire Molloy, will be joining us full time on 17th June. Until then, she is intending to visit as often as she can to start meeting people and attending key events – so look out for her out and about in the next few months!

Claire has 20 years leadership experience, including being the CEO of an integrated health and social care Trust. She is currently the Managing Director at Heart of England NHS Foundation Trust, where she has responsibility for both hospital and community services.

She briefly worked in the private sector before joining the NHS as a graduate management trainee in the 90s. She has experience in primary, community and acute settings and has covered both provider and commissioning roles. She is most passionate about improving primary and community care.

The recruitment process has been extremely thorough and involved Board members, Clinical Directors, Managers - including Locality General Managers - and Governors. The final decision was made by the Governors of the Trust who ratified Claire’s appointment.

Claire is married with two grown up children and outside work she is a keen walker, hill climber and mountaineer. She was recently part of a team that successfully scaled a previously unclimbed mountain in the Himalayas.

Welcome...Welcome to the second edition our quarterly staff newsletter “Partnership NewsPlus”- a companion to the weekly email bulletins.

In this edition we start by introducing our new Chief Executive, Claire Molloy who joins us full-time in the summer. Some of you might meet her before then as she attends Trust events and meetings in the run up to her official start. We also look back at our annual Spotlight Awards where the hard work and dedication of colleagues is rewarded, as nominated by Trust staff and service users.

The heroic contribution made by two members of staff outside of work is also highlighted. This includes a stark warning of the dangers of Carbon Monoxide with one family’s lucky escape thanks to our Fire Officer Richard Pape; and John Gorman, who tells us of his work as a member of Bay Search and Rescue (when not a GP Engagement Officer for the Trust).

Tell us what you think of Partnership NewsPlus! The next edition will be out later this year, so if you’ve something you’d like to see featured or you have an idea for a story we’d love to hear from you – just email communications.helpdesk@cumbria.nhs.uk

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Thank you SarahA big thank you is due to Sarah Senior (pictured left) who is acting as our Interim Chief Executive until Claire formally takes up post. Sarah has provided the Trust with much needed stability in leadership since the departure of Stephen Dalton in November 2012 and we are all extremely grateful for her ongoing support.

Front cover photo features Spotlight “Unsung Hero” winner Jane Teper, a Health Visitor for Children’s Services based in Barrow, receiving her award from Interim Chief Executive Sarah Senior with awards host Andy Crane.

Making the right choiceThe process to select our new Chief Executive involved a presentation by those shortlisted to a audience of Trust senior managers and Governors. Simon Coope, Service User Governor, Carlisle and Eden, give his thoughts about the process of engagement in the selection of the new CEO.

“I was asked to attend the event in my role as a Governor of the Trust where candidates for the CEO position would give a presentation to a wide ranging audience.

“Taking the actual presentations away, my thoughts around engagement were of importance to me. It is refreshing to be part of an organisation that works so hard on engagement issues. Many of the audience were delighted to be asked to partake in the process of selecting a key member of the Trust, giving a sense of ownership to the process.

“I personally was delighted to learn of the appointment of Claire as our new CEO. Her presentation “ticked” many of my boxes. The underlying focus on the need for cultural change in large organisations and the involvement of staff in that change were positive aspects of her presentation.

“The NHS is an ever evolving organisation which often causes uncertainty for staff members and the general public. However, I am confident that Claire’s approach to the delivery of change within the Trust will involve a new culture of learning, leading and engagement.”

Messages about leading a healthier lifestyle have been sent out to children across Cumbria in a way most will understand very well – via an app!Flyers promoting the free ‘Healthrunner’ app, designed by 13 year old Harry Tate from Ulverston Victoria High School, have been sent out to all year 7 school children across the county. Healthrunner is a free game which contains facts warning young people about the dangers of smoking and includes tips for a healthier lifestyle.

Thirteen year old Harry Tate witnessed his health app come to life first hand after he won a competition run by the Trust’s “Life is a Rollercoaster” website last year.

The app is now available to download from the app store for iPad and iPhone and is also available to play on the Trust’s website at www.cumbriapartnership.nhs.uk/rollercoaster-healthrunner-play.htm

More details of the Healthrunner app and other ways for young people to stay happy and healthy can be found on the Trust’s “Life is a Rollercoaster” website.

The Trust has an app for that!Health app a runaway success with Cumbria’s youth!

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The Trust has created a new web feature to show smokers how much of an effect their habit will have on their looks over a period of the next twenty years. It was released as an app for one month in March and has been downloaded over 60,000 times by people from across the world!

Highlighting the harm of the 4,000 chemicals found in each cigarette, the Smoking Time Machine has been designed to encourage younger people to quit before it’s too late.

Kate Norman, from the Trust’s

Smoking Time MachineCommunications Team, said: ‘Young people - and teenagers especially - don’t necessarily think the obvious consequences of smoking such as cancer and lung disease is going to happen to them. But this app uses their face and shows them how they will look. It’s something that is very close to home and hard to ignore.”

Research showed that 40 per cent of regular smokers took up the habit before they were 16 and it is hoped that teenagers will be shocked into to stoppping smoking early or never take it up in the first place, when they see the damage that can be done to their features.

The app can be accessed from the Trust’s website: www.cumbriapartnership.nhs.uk/rollercoaster-smoking-time-machine-app.htm

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Spotlight shines on outstanding work of Trust staffThe fourth annual Spotlight Awards were held at Rheged in March after over 200 nominations for staff that were felt to have gone that extra mile or demonstrated one or more of our Guiding Principles.

Nurses, Assistant Practitioners, cashiers, a prison healthcare team and even volunteers were just some of the Trust staff and teams recognised for their outstanding work at the fourth annual Spotlight awards ceremony in March.

The awards celebrate the outstanding work by all departments of the Trust’s staff in community and mental health.

Among the winners was Emma Hamilton from west Cumbria, a Specialist Respiratory Nurse who was nominated by one of her patients for the ‘Here for You Award.’ The patient who nominated her said Emma has given her not only hope but a new lease of life.

Emma said she was over the moon: “Getting nominated to me was as good as winning, the fact that patients think that you are good enough to win and take the time to put pen to paper to nominate you is incredible. That the judges thought I should win out of all the entries is very, very special and very humbling.”

Chairman Mike Taylor also chose two special awards for outstanding service.

He gave his first award to the Haverigg Prison Healthcare team saying “The person that nominated them noted the fact that they show the utmost respect to those they care for.”

On receiving the award the team said:

“We work in a really challenging environment and provide a unique service in the county. It’s good to be recognised for something completely different compared with everything else that happens in the Trust.”

The Chairman also gave an individual award to Karen Chalker who is an administrator from the Dova Unit is Furness. She said: “I have worked in the NHS for 27 years and receiving the Chairs award is above and

beyond any expectation I could ever have had. To think that the Chair chose me above everyone else is just wonderful.”

The winner of the Team Award went to the Macmillan Speech and Language Therapy Head and Neck Team, North Cumbria.

Lorna Gamberini is one of the team. She said: “I love my job so much it almost feels ridiculous to be awarded but we are obviously absolutely delighted. I love working with the team and the patients are absolutely brilliant.”

The Partnership Award was a new award and was given to a group or individuals who alongside Trust staff deliver excellent care to patients.

It was won by the Speech After Stroke Scheme, which is run by volunteers, and Co-ordinated by Speech Therapist Alison Tams.

Alison said:” I am thrilled to see the volunteers picking up this award; it’s recognition for all volunteers and the huge contribution they make across the services. Without these volunteers we simply could not run this service.”

A full list of winners can be found on the Spotlight page on Staff Web.

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NHS HeroesThe Trust honoured it’s 16 NHS Heroes, recognised for their “extraordinary acts of care by extraordinary individuals”, over a special celebratory lunch with Interim Chief Executive Sarah Senior presenting their certificates.

Being WEL in Eden The WEL (Wellbeing Eden Locality) project aims to reduce sickness levels in Eden Locality and improve staff resilience. It has already resulted in a new PhysioFAST service being made available to Eden staff and this also includes lunchtime pilates sessions.The idea came from Eden Operational Management Group who found that gaps in staffing levels (which were down to minimum levels in some clinical areas) were largely related to sickness, much of which was attributable to stress and MSK (Musculoskeletal). This is something that is common across the NHS and levels in Eden are around the national average.

In relation to MSK the new service aims to:

• Provide Eden Locality staff rapid access to MSK Physiotherapy service with a maximum 3 day wait, including, telephone and email advice

• Contact staff on day one of MSK sickness to offer support and offer appointment for Physiotherapy

• Co-ordinate Multi Disciplinary Teams approach with Occupational Health and HR for efficient management of more complex cases.

The group decided to take a proactive stance in wanting to improve staffing levels and improve staff resilience. Staff questionnaires will aim to get some honest answers in order to try to identify exactly what and where the problems are so that they can be dealt with effectively.

The plan is to work with team leads and to go back with the results to then work out how things can be changed. Each team has also been asked suggest WEL champion sand there has been a tremendous response to date from staff wanting to be involved.

PhyisoFAST can be contacted on 01768 245584 or email physio.fast@cumbria.nhs.uk and the WEL project lead, Helen McGahon, can be contacted on 01768 245585.

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Nurses DayThe Trust employs more than 1,300 qualified nurses from a wide range of professional backgrounds including district nurses, community hospital nurses, mental health, physiotherapy, children’s services and learning disability nurses.

International Nurses’ Day is held every year in recognition of Florence Nightingale’s birthday on May 12th. The staff at Alston Community Hospital celebrated Nurses Day, this year by asking the community to help unravel the mystery surrounding a letter written by Florence Nightingale at the hospital.

The handwritten letter from Florence is widely understood to have been written to someone who was in the nursing profession, but there is still mystery surrounding it. Who was it written to and why? Did Florence ever visit the hospital or the letter’s recipient?

Pictured left are some of the staff at Alston Hospital with the letter. Thank you to all our nurses.

The Trust would like to thank all of it’s nurses for the care, compassion and dedication they extend to patients on a daily basis.

Top Tips for implementing in your locality• Establish a project lead• Make time to understand wellbeing needs of different staff• Involve staff• Establish a group to get valuable representation• Identify problem areas• Communicate with staff each step of the way• Establish a plan • Keep to time goals• Don’t be rigid with ideas allow process to evolve• Look after your own wellbeing!

Thank you to all our nurses.

The Trust has launched a new Nursing Strategy which focusses on delivering safe, high quality and personal care, supporting our nursing workforce whilst firmly putting patient experience at the heart of what we do. The new strategy underlines that, despite the harsh economic climate and the compromises that are often felt to be needed in the public sector, high quality care does not cost any more than delivering poor quality care.

The strategy contains six themes which underpin our Culture of Care, which are at the core of what being a nurse is all about, reflecting the true value and essence of high quality nursing care that has not changed since nursing was first founded as a vocation and a profession.

These six themes are:

1 Confidence in Caring 24-7

2 Essential, high quality, personalised care every time

3 An Energised, Questioning and Analytical Nursing Workforce

4 Listening to, learning from and leading with patients

5 Nursing leadership in partnership(and integrated) working

6 Developing inspirational nurse leadership

The themes are based around six core nursing principles of • Care • Compassion • Competence • Communication • Courage • Commitment

Care and compassion, a key element of the national strategy for nurses and midwives, is also seen by the Trust as being the core aspect of nursing practice and has produced of a number of key themes for action.

You can get a copy of the strategy from the Nursing pages on Staff Web.

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Trust’s new strategy underlines what being a nurse is all about

Esential, high quality,

personalised care every

time

• To deliver high quality

personalised care requires

great clarity about what it

actually is. It is more than

providing someone with

a meal or giving them a

bed bath. It is to make

someone who is at their

most vulnerable feel like a

valued human being and

safe and confident in the

care they receive

Listening to, learning from

and leading with patients

• The Dementia Assessment

Units in Cumbria are using

Dementia Care Mapping

as a way of gaining the

patients experience

through observation.

Looking through someone

else’s eyes, or walking in

their shoes is difficult but

it can achieve invaluable

information. This is a

systematic process that

has been developed at

Bradford University

An Energised, Questioning and Analytical Nursing Workforce• Integrating the Short Term Intervention Team (STINT) within a step-up/step-

down unit utilised current resources to create one team.

• Closer working created effective communication ensuring continuity of care and a seamless service

• Implementing change led to: Improved quality of care - Improved patient experience - Improved agreement and results

Examples of good practice

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Three new Health and Wellbeing Hubs were opened in Millom, Egremont and Keswick last year, supported by the Trust’s £500,000 Innovation Bursary Fund. The ‘Kendal Gateway’ opened in February 2013, and plans for similar projects in Penrith and Carlisle are well under way. They join the established ‘Centre for the Third Age’ in Cockermouth, bringing the total number of pilot projects in the county to seven.

More integrated working will help to support people with long term conditions, reduce GP visits and unnecessary admissions to hospital and support older people to remain active in their communities and independent in their own homes.

The projects aim to show that they have potential to be sustainable after the initial investment and that the learning could be used elsewhere. The Trust realises how important it is to work together with communities, GPs, NHS and social care partners and voluntary organisations to provide a whole system aimed at keeping people as fit as possible for as long as possible and delivering care closer to home.

Millom was one of the first off the mark, and since opening six months ago has received over 200 referrals, linking local people to services and activities. The Hub provides a single point of contact for a wide range of organisations operating in Millom, making it easy for GPs, trust staff and others to find the help that people need for independent living.

Gill Mathews, Deputy Director of Integration says: ‘Working in partnership is essential to meet the future needs of our growing elderly population. The support we have had from Age UK, Mind, Penrith Hospital League of Friends and other local and county wide organisations and community groups has been exciting, challenging – and has made all the difference to getting these Hubs up and running.’

Health and Wellbeing hubs roll out across Cumbria

The Health and Wellbeing Hubs are amongst 16 innovative projects supported by the trust’s £0.5m investment from the Integration Bursary Fund. The full list of projects is:

Allerdale:• Keswick Health and Wellbeing

Hub• Chance 2 Change Long Term

Condition Weight Management• Specialist Nursing for nursing

homes - Maryport• Workington Nurse support for

facilitating equitable access to heath care

Carlisle:• Centre for Third Age - Carlisle• Improving dementia screeningCopeland:• Cleator Moor Health and

Wellbeing Hub• Copeland Coalition for service

users and carersEden:• Eden Community Hub• Carers Wellbeing PathwayFurness:• Millom Health and Wellbeing

Centre• Falls Management Furness• Eating Disorders ServiceSouth Lakes:• South Lakes Gateway• Telehealth for tissue viabilityChildren’s Services:• Love Barrow Families

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The Trust has joined forces with Cumbria Clinical Commissioning Group to launch a new programme called e-Health Cumbria to make sure high quality Information Management and Technology (IM&T) is available across the NHS in Cumbria

The Trust is hosting a Programme Management Office which will drive forward a range of new e-Health projects under the e-Health Cumbria banner.

e-Health Cumbria aims to modernise health services in Cumbria, eventually revolutionising care in the county through using new innovative technology based projects. High quality IM&T is needed to support the best possible clinical work and to effectively manage services and resources.

Introducing the Programme Management Office

Some of the programmes e-Health Cumbria will be looking at will include:• Refreshing staff technology• Creation of shared electronic

patient records• Joining up systems and technology

across primary, secondary and urgent care

• Improving patient experience through technology

Inmates at Haverigg Prison near Millom now have access to a new health care facility. The Trust worked in partnership with the prison to provide a new modern and safe environment for the delivery of health care in the prison.

The new building and is proving very popular with both patients and staff. The Prison Governor, Tony Corcoran, described the facility as a major improvement for the care of inmates. Trust Chairman Mike Taylor said “the new facility

represents a strong commitment from the Trust, not only to the prison and those requiring health care services, but also to our staff who do a sterling job at Haverigg providing that care.”

The hard work and dedication of the Prison Team in a challenging environment was recognised in this year’s Spotlight Awards where the team were one of the winners of the Chairman’s Award.

New Health Care Facility opens in Haverigg

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Bay Search and RescueBay Search and Rescue are volunteer team and charity based in Flookburgh, who work alongside the Emergency Services providing valuable support due to their specialist technical rescue abilities.

Bay Search and Rescue operates purely thanks to unpaid volunteers and charitable donations. If you’d like to help keep this invaluable service running visit: www.baysearchandrescue.org.uk

During these atrocious winter conditions one of the Trust’s own, John Gorman was in action helping stranded motorists battle

through the worst of the blizzard conditions. John is a GP Engagement Officer for Furness and South Lakes for the Trust by day but in his spare time he is a member of the Bay Search and Rescue Team.

Here’s Johns blog of the weekend:

“That Friday, the weekend before Easter, started as a normal working day, but the Met Office’s Yellow weather warning changed to Amber for parts of Cumbria as large volumes of snow were starting to build up in south Copeland.

A first team had been dispatched to work alongside the Police, Fire and Mountain Rescue Teams (also volunteers) by mid afternoon to rescue up to 70 people who had become trapped in snow on the A595 north of Bootle.

My “call out” text came a little later and we were told to prepare to be out all night. Our main task

for the evening was to be checking abandoned vehicles on the A595 to ensure there was no body that had been missed in the first wave of activity earlier.

As we headed up the A595 we started to see some of the largest snow drifts and the most extreme conditions I have ever seen in this country. I very much doubt anyone could have survived for more than an hour out there without the right type of clothing or equipment.

By this time Bootle was completely cut off and we soon came to a long line of abandoned vehicles, many of which were now fully buried in snow drifts. After checking all the vehicles as best we could we were satisfied that there were no casualties and that everyone had been rescued, we headed back to Millom for a few hours kip on the floor of the fire station.

The following morning we were out to do welfare checks on some of the isolated houses and farms that are along the A595, luckily all residents were well and in good spirits considering they also were completely cut off. By Saturday afternoon snow ploughs had started making progress in clearing the

A595 and. I eventually got back home by 3.30pm.

Sunday was spent resting as well as catching up with the usual weekend jobs, before returning to work on Monday morning, a little strange after being out working in the front line of Search & Rescue services for a large part of the weekend!

One thing the weekend did emphasise to me, which is an important element of my role with CPFT relating to Stakeholder Engagement, is that in the world of reduced funding in which all statutory bodies now have to operate, the importance of building good relationships and opportunities to work closely with Third Sector bodies has never been so important in order to deliver high quality and effective services.

If those relationships on the Search & Rescue side of public service between the voluntary sector and the Police and Fire Service had not existed, then more than likely a good number of those people stuck in their cars would have faced being trapped overnight in some of the most extreme weather conditions the county has seen for a generation.”

Snow PatrolAlthough spring has been officially with us for a few weeks now, winter still had a sting in it’s tail. In the run up to Easter the county saw some of the worst conditions of the season, with drifts over 8 foot high in places, closing roads and leaving motorists often engulfed in a tide of snow.

Don’t get caught out by the Silent Killer!!

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When Trust’s fire officer Richard Pape had a chance conversation with his godson Ian Story about a carbon monoxide storyline in Coronation Street, he had no idea it was about to play out in a deadly real life drama just days later.

It was Christmas Eve and Ian had just popped round to drop off a Christmas card to Richard. As they started chatting, the conversation touched on a storyline in the soap which Richard, being a fire officer, had been following. It concerned the hidden dangers of carbon monoxide poisoning. Little did they both realise that fiction was about to become a very deadly reality!

Richard insisted on ordering a detector online for Ian, who admitted he didn’t have a carbon monoxide alarm. It was a decision that saved the life of both Ian, wife Sara and their six-month-old twins, Abigail and Phoebe. Shortly after being installed the alarm

went off in the middle of the night and the family were able to get out safely. They hadn’t realised that a blocked chimney had led to their house being slowly filled with the deadly gas from their wood burning fire.

As Richard points out: “This could so easily have been a real tragedy. I’m just glad I bumped into Ian when I did. The carbon monoxide detector undoubtedly save their lives as by morning it would have been too late. Without it they had no way of knowing there was carbon monoxide building in the house. “

He adds: “A smoke alarm will not detect carbon monoxide. You need a separate detector which needs to be positioned differently in the house as well, much lower down as that’s where the gas gathers. This nearly killed Ian’s

whole family in their sleep and when you think of it that way, spending £20 on a

carbon monoxide detector is a no brainer really.”

Most DIY stores stock carbon monoxide

detectors and they are readily available on the internet.

Remember:• Up to 50 deaths a year and

several thousand people affected by carbon monoxide “the silent killer”

• The physical signs are similar to flu so if not sure you can get a free check up by your GP or A&E at your local hospital.

• Carbon monoxide is NOT detected by smoke detectors.

• It is a low level gas which will be from floor level up. Smoke detectors are fitted on the ceiling as smoke rises then drops down.

• Carbon monoxide detectors must be fitted on wall approx. 1½ metres from floor level or placed on mantelpiece or coffee table to be most effective.

“Carbon monoxide nearly killed Ian’s whole family in their sleep and when you think of it that way,

spending £20 on a carbon monoxide detector is a no

brainer really.”

Employees of the Month In October we launched our new Employee of the Month scheme to reward staff who regularly go that bit further for patients and colleagues.

Since then we’ve had over 100 nominations and some months it was such a difficult decision for the judges that there was a tie for the winner!

List winners:October Gavin Slater, Registration & Governance Coordinator Suzanne Beaty, School NurseLisa Fleetwood, Diabetes AdministratorNovemberKathryn Hunton, Community Support WorkerDecemberKath Whittington, Audio Department SecretaryHelen Haney, Community Staff NurseJanuary Moira Bimpson, Podiatry SecretaryFebruary:Marie Hart, Community Psychiatric NurseMarch:Liz Cameron, Specialist Nurse Children Looked AfterAprilElizabeth Watson, Staff Nurse

If you would like to nominate a colleague who regularly goes that extra mile, or demonstrates one of the Six Guiding Principles, follow the quick link on the Staff Web homepage. Look out for the new Employee of the Month web page on Staff Web giving details of all the winners and also all the staff who have been nominated so far!

Tell us what you think!We’d like you to tell us how well you think we communicate with staff, what you think of Partnership News and Team Brief for instance - and what changes you’d like to see.

We’ve prepared a short survey which all staff are encouraged to take the time time fill in - it won’t take long and we’d really value your opinions and comments.

Just go to www.surveymonkey.com/s/comms-survey2013 and tell us what you think!

This newsletter was produced in May 2013 by the Communications Team of Cumbria Partnership NHS Foundation Trust. You can contact us by:

Email: Communications.Helpdesk@cumbria.nhs.uk Phone: 01228 603890 Fax: 01768 899194 or write to: Communications Department, Voreda, Portland Place, Penrith, Cumbria, CA11 7QQ

Pictured above with her award is Helen Haney and pictured below receiving her award is Kathryn Hunton

Got a story to tell?

In Partnership NewsPlus we try to feature

stories we think you’d like to read about

day to day life working in the Trust. If

there’s something you’d like featured in

the next edition – let us know.