Partnership and Engagement

Staff and student training:

Finding the right fit

‘Aha’ moments!

• Experts don’t always know best! (You already know your aims; but what about those of your stakeholders?)

• One size doesn’t fit all. (How will your requirements shape your approach?)

Partnership and

Engagement

Partnership and

Engagement

Define your objectives

Who are your audiences? What do you want them to know about? What do they want?

Partnership and

Engagement

Filter…

Ideas

IdeasIdeas

Stakeholder and requirement capture

Who are your stakeholders? How will you capture their needs?

How will you translate their ideas into action?

Partnership and

Engagement

UCL stakeholder needs workshop:

Who needs to know what?

Partnership and

Engagement

Staff Students Management Engineers Cleaners Academics

General Awareness

Yes Yes Yes Yes Yes Yes

EMS Yes

Energy Yes Yes

Waste Yes Yes Yes

Air Con

…

UCL training needs assessment

Partnership and

Engagement

Team

Training

Admin

Cap Dev

FMs Help-

desk

Mainte-nance

Post Room

Property & Space

Planning

Security & porters

Sports Ground

Chemicals and haz materials: storage, use & disposal

X X X

Contractor & supplier management

X X X X X X X

Building energy management X X X X X

Relevant legislation on all topics

X X X X X X X X

Procurement and whole-life costing X X X X

Integrating Design Spec X X X X

Waste compliance X X X X

LSE training needs assessment

Partnership and

Engagement

In groups:

What do your audience need to know / do differently?

Partnership and

Engagement

Iterative development of content

• Diverse internal stakeholders• Consultants• Senior management• … Others?

Stakeholders

Management

ConsultantsYou

17 committe

es and their

cousins, etc.

Partnership and

Engagement

In groups:

Whose opinion do you need to seek?

Partnership and

Engagement

What training formats are best suited to your audience and context?

What are the options?

AW

AR

EN

ES

S

TR

AIN

ING

KN

OW

LE

DG

E

Posters

Emails

Social media

Website

E-learning

Taught course

Workshop

Work shadowing

Practical experience

Trai

nin

g f

orm

ats

The ‘what’ shapes the ‘how’

Partnership and

Engagement

Some considerations when picking a format:

• Budget.• Number of people.• Audience: roles, diversity, existing

levels of knowledge, etc.• Learning preference of audience

(e.g. knowing vs doing).• Logistical issues: software

compatibility, space availability, etc.• Accreditation / testing if relevant.

£

Partnership and

Engagement

In groups:

What format would work best for your scenario?

Partnership and

Engagement

• Range of proposals / providers.

• Matrix of options.

• What are your priorities / assessment criteria?

• Who decides? How?

• Cost: £0 - £22k depending on requirements

Developing and evaluating options

FEATURE OPTION 1 OPTION 2Video clips embedded within package Caution YSound Y YAnimation Y YInteractive quizzes Y YInteractive drag and drop exercises Y YImages of own institution Y NUnique institution feel Y NLength 20mins (30 max) Y YAppearance (relevant and balance of formal/accessible) Y YSpecific to UCL - labs/arts Y NWork with iPad or tablet Y NCompletion records available N NSystem compatibility Y YEasy to update Y NInclusive - non technical language Y YEffectiveness evaluation Y NCost - value for money Free FreeMaintenance costs £300 FreeUpdate costs At cost Not availableReliability Cautions YStudent /staff optionality (direction) N NExternal Hosting availability Y YInternal Hosting availability Y NStoryboard development N N

Partnership and

Engagement

Partnership and

Engagement

TOPICS:

• Sustainability• Energy • Waste• Water • Resources• Transport • Procurement• Emergencies

… what’s the issue?

… and UCL

… and you

Partnership and

Engagement

NavigateVoice-over

Click to reveal

Partnership and

Engagement

• Why are we tackling this? • What’s LSE already doing? • How can you play your part?

Key environmental impacts.

Partnership and

Engagement

• Performance data (e.g. energy reduction.)

• Uptake• Number of participants, test

scores, etc• Engagement

• Attitude / understanding; feedback; website traffic; new Green Champions.

Measuring impact

Surveys? Focus groups?

Granularity?

Log-ins? Attendance register?

Partnership and

Engagement

In groups:

What are you going to measure? How?

Partnership and

Engagement

Comms campaigns, initiatives,

etc.

What else does your training link into?

Partnership and

Engagement

Group discussion:

What training have you delivered already?

Who to? What was it?

Add your sticky note

here!

Partnership and

Engagement

Group discussion:

Final thoughts