Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©Chapter 1 – Slide 1

Partners for Effective

Communication

Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©Chapter 1 – Slide 2

Learning Objectives

Name the three partners in originating effective communication.

Identify the five elements of the communication cycle.

Name potential communication barriers and explain how barriers influence the communication cycle.

Name the three major components of the CBO approach.

Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©Chapter 1 – Slide 3

Communication Cycle

Sender—the person who originates a messageMessage—the information that is exchangedTransmission—how the message is deliveredReceiver—the person to whom the message is sentFeedback—the response from the receiver

Communication, the exchange of information through speaking, signaling, or writing, involves the following elements:

Section 1: The Communication Cycle

Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©Chapter 1 – Slide 4

A sender communicates effectively if…..

The receiver understands your message.

A favorable relationship is established between the receiver and sender.

The message encourages a desired response from the receiver.

Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©Chapter 1 – Slide 5

Communication Barriers

Different Backgrounds

Signaling

Communication Situation

Quality of Message Content

Writing Skills

Speaking Skills

Listening Skills

Reading Skills

Communication barriers interfere with sending and receiving messages. Potential barriers include:

Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©Chapter 1 – Slide 6

Backgrounds of Sender and Receiver

Effective cross-cultural communication recognizes differences in:

Language

Values

Beliefs

Customs

Religion

Education

Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©Chapter 1 – Slide 7

Signaling

Tone of Voice

Body LanguageFacial ExpressionsGesturesPhysical Movements

Written Message Appearance

Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©Chapter 1 – Slide 8

Communication Situation

Message FormPermanency LevelMessage DifficultyType of Feedback WantedFeedback Needed When

Transmission ModeDestinationsPrivacy LevelTimelinessCost of Message

Analyze the communication situation to choose the most effective message form and transmission mode.

Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©Chapter 1 – Slide 9

Quality of Message Content

Courtesy

Clarity

Conciseness

Effective messages incorporate the Six Cs to help sender and receiver reach a mutual understanding.

Concreteness

Correctness

Completeness

Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©Chapter 1 – Slide 10

Develop Writing Skills

Start writing today.

Maintain a positive attitude.

Practice writing.

Decide why you are writing.

Write key ideas on paper.

Use your outline.

Use references to verify correctness.

Rewrite.

Seek critique.

Rewrite again.

Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©Chapter 1 – Slide 11

Develop Speaking Skills

Choose words that your audience will understand.

Pronounce words correctly and clearly.

Practice word emphasis, volume control, pitch, and voice intensity.

Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©Chapter 1 – Slide 12

Improve Active Listening SkillsBegin with an open mind.Determine the speaker’s approach to the material.Jot down key words when appropriate.Concentrate.Maintain eye contact with the speaker.Withhold judgment until you have heard the entire message.Provide feedback.Analyze the message.

Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©Chapter 1 – Slide 13

Develop Productive Reading Skills

Scan the material. Concentrate. Take notes. Review the material to make sure you understand. Withhold judgment until you have read all the material. Analyze the material.

Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©Chapter 1 – Slide 14

a whole-into-parts process that enables you to develop effective, appropriate messages for any communication situation.

Plan a message.

Compose a draft.

Complete a message.

Communication-by-Objectives (CBO):

Section 2: The Communication-By-Objectives Approach