Partner Engagement at

John Lewis Leicester

• Introductions

• John Lewis Leicester - Background

• Our Culture

• New Branch Opening – Our Journey

• Ongoing Partner Engagement Through A Shared Business Approach

Partner Engagement at John Lewis Leicester

Background

• JLP – John Lewis, Waitrose, Greenbee• Partners• 77,000• 517• 142 sq ft• 4th September 2008• 200 • 98% • 98%

The John Lewis Constitution

Not many companies have a written constitution, ours does

Summary Of The Key Principles

• The happiness of Partners through worthwhile and satisfying employment in a successful business (our ultimate purpose)

• The sharing of profit, knowledge and power

• Relationships between Partners and the Partnership and its customers, suppliers and the community at large

JL BoardWaitrose

Board

The Chairman & The Board

Leicester Steering Group

DM & SM

Partnership Council

John Lewis Council

Branch Forum

Department Forum

Waitrose Council

How is Power How is Power

Shared? Shared?

Branch Forum

• To be consulted, give input and influence management thinking prior to decisions being made

• To provide feedback to management on Partnership, Divisional or Branch decisions and the affect on partners

• To question business performance and challenge the effectiveness of management’s decisions

• To bring forward partners own agenda

• Powered By Our Principles

• Be Honest• Give Respect• Recognise Others• Show Enterprise• Work Together• Achieve More

The Culture and Ethos of the John Lewis Partnership

New Branch Opening - Our Journey

•Commitment to town regeneration•Building the employer brand in Leicester•Recruitment strategy

•18,000 applicants•200 assessment centres•4,800 candidates assessed•620 partners employed

•Development strategy•Securing the basics in terms of competence, skills and behaviour

Pre Opening

• Branch Occupation Team• Working with contractor re: the physical building of

the branch• Working with the City Councils• Recruitment • Induction • Fixtures & fittings• Preparing the branch for trading

Pre Opening- Partner Engagement

• Highpoint Conference Centre• 3 day induction programme• Extensive supplier training • Culture sessions• Leadership development• Team building

• Training by Transfer• 1 to 12 weeks in a neighbouring branch

• Branch Induction• 2 weeks• Systems & mandatory training• Dress rehearsals• Team building

Challenges We Faced• Securing the basics

• Procedures, skills, competence & service

• Specialist helpers• £250,000 investment in specialist support from

neighbouring branches

• 60 temporary Partners• Probationary periods

• Performance and misconduct issues

• Three monthly progress reviews• Christmas/Clearance

New store opening video

Post Opening Partner Engagement

• Securing the business priorities through:

• Partner

• Customer

• Profit

7 Partnership Priorities • Partner

– Release partner talent– High performing organisation

• Customer – Inspirational assortment– Hassle free shopping– Earn customers trust

• Profit– Deliver profitable growth– Become more efficient

Vision of John Lewis Leicester

Through Leicester Oneness, we will become the most trusted retailer,

where customers love to shop

Partner VisionThe Partners at John Lewis Leicester think and behave like proud Co-Ownersof truly success business that has positioned itself within the local communityas an employer of distinction. Partners are passionate, inspired by both ourvalues and the spirit of collaboration.

We have created a learning culture that has enabled partners to develop their talent to itsfull potential. Our future resourcing needs are fulfilled with our ever growing high calibrepartner pipeline.

Leadership competence within the branch is strong. Our leaders adapt to changing andcomplex situations in the business, and are committed to developing their successors.

Our partners are diverse and we reflect the local market within which we trade. They are rewarded and recognised for their contribution.

Forum works proactively to engage partners in driving decision making, change and progress.

There is no doubt that all partners working in JLL feel valued, fulfilled and are proud to work for the Partnership. They are joined together by our unique co-ownership model and understand the responsibility that goes with this.

Partner 2009/10

• Developing and enable outstanding leadership• Recognise achievement and reward for what we

deliver• Resourcing for the future• Developing a learning culture to achieve the

potential of our partners• Talent development (whilst securing the basics)• Grow and develop our unique co-ownership

point of difference• Empowering partners to influence branch and

business decisions

Customer VisionJohn Lewis Leicester have created an inspirational multi channel shopping experience, with a dazzling choice of product and outstanding displays.

Customers are meeting Partners who are specialists in the complete range. They have a full product knowledge and are engaged with retail theatre, the best in the Partnership.

The trust and value of our brand is a living reality and we have more customers coming through the doors that ever before. Partners are totally committed to delivering exceptional customer service on every visit, and because our customers feel at home in the branch they will only shop in John Lewis Leicester.

John Lewis Leicester influences all key leaders across the business, and works in partnership with the community developing relationships and reputation.

Customer 2009/10

• Service: Friendly knowledgeable service you can trust from owners that care

• Convenience: Saves me time and effort through hassle free shopping

• Product: Inspiring products that are right for me• Price: Surprisingly affordable with prices that

are never knowingly undersold• Communication: A personality that is accessible

and engaging

John Lewis Leicester

John Lewis Leicester

John Lewis Leicester

John Lewis Leicester

John Lewis Leicester

Profit Vision

We have a team of flexible Partners who are happy to work across the branch, during hours which reflect the ever changing demands of our customers.

JL Leicester is a branch with a team who take responsibility for making decisions which maximise sales and profit.

We lead and influence the division in the way we challenge ourselves to find new and innovative ways to deliver operational excellence.

Profit 2009/10

• Driving Sales

• Lean and efficient operations

Some Fun Stuff!

• Opening party• Christmas lunch • Diwali Party• Atrium gatherings• Bollywood night• Bingo night• Theatre nights out• Football teams• Pamper evenings

Any Questions?