PART I - TECHNICAL PROPOSAL NUMBER DFS TR … TR140...PART I - TECHNICAL PROPOSAL NUMBER DFS TR RFP...

PART I - TECHNICAL PROPOSAL NUMBER DFS TR RFP 09/10-09

SUBMITTED BY:Keith ThompsonSenior Vice PresidentSenior Client ManagerBank of [email protected]

December 1, 2009 | COPY

Kristin HarrisonSenior VIce PresidentProduct Delivery Of� cerBank of [email protected]

December 1, 2009

Ms. Fran Spivey Purchasing Agent

Florida Department of Financial 200 E Gaines Street Tallahassee, Florida 32399-0317

Dear Ms. Spivey:

We are pleased to respond to the Proposal for your Treasury Conc

Bank of America is proud of our

active partners in this endeavor, wvaluable and established relation

understand your culture and intri The partnership between Bank of

anticipate your needs, and addingbased on careful understanding o

requirements and operations, and We recognize that the State’s bud

do our part to support the State ddiscounted pricing package and s

� The value of our Dedic

� A Preferred Earnings C

approval of our continumuch discounted bank

� Our Footprint across th

� There are no conversio

� 100-percent collected b

We would like to continue our suGovernment industry expertise, w

you for our longstanding partnersprocess.

If you have any questions or need

Yours Truly,

Keith Thompson

Senior Vice President 850.454.1062

Services

State of Florida Department of Financial Services Recentration Account.

strong relationship with the Treasury for more than 2

we have gained institutional knowledge of your organnship will eliminate the need for us taking months or y

icacies required to succinctly assist you with your trea

f America and the Treasury is built on making sure we

g value to the way in which you conduct business. Ouof your needs and goals, day-to-day knowledge of you

d personal discussions with you.

dget and current economic conditions present a challe

during this challenging time by offering our very compsuperior solutions providing the technology you need

cated Government Client Team and expertise.

Credit Rate of 1%. This exception rate will be effectiv

ued relationship. The earnings credit rate will help to king fees, making funds available for investment.

he State and Superior Banking Center Match.

on or implementation costs.

balance availability, without a 10-percent reserve ded

uccessful relationship, and continue to provide you wiworldwide network, and breadth of products and servi

ship and your consideration of Bank of America durin

d additional information, please feel free to contact us

Kristin Harrison

Senior Vice President 850.561.5911

equest for

20 years. As

nization. Our years to

asury needs.

e meet and

ur proposal is ur business

nge. We will

petitive and expect:

ve upon

offset your

duction.

ith our Florida ices. Thank

ng this RFP

s directly.

State of Florida Department

Services RFP Treasury Conc

Table of Contents

Disclosures .........................................

I. Executive Summary ........................

Overall Capabilities......................

II. Management Plan ...........................

Form #2 – Client References .............

III. Technical Plan ...............................

IV. 3.1.Account Specifications Overv

V. 3.2.Account Operations: ...............

VI. 3.3.Cash Management Informatio

VII. 3.4.Customer Service: .................

VIII. 3.5.Depository Service Requirem

A. Agency Deposits: ....................

B. Bank Statements: ....................

C. Check Chargebacks and EFT

D. Programming: ..........................

E. ACH Origination: .....................

F. Incoming ACH Payments: .......

G. Funds Availability: ..................

H. Cashing of State Warrants: ....

I. Lockbox Services: ....................

J. Remote Deposit Capture: ........

Remote Deposit Service Online .

K. Deposit Corrections and Adju

L. Coin and Currency Service: ...

M. Systems Changes: ..................

N. Image Technology:..................

O. Point of Sale and Back Office

P. Deposit Slips, Endorsement S

Q. Account Analysis: ...................

R. Compensation: ........................

S. Implementation Costs: ............

T. Image Cash Letter: ..................

U. Change Management Support

V. ACH Fraud Prevention: ...........

W. Additional Services: ...............

IX. 3.6. Disaster Preparedness: .........

Suggestions for Clarifications ..........

t of Financial

centration Account

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view: .............................................................................

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on System Overview: ..................................................

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ments: ..........................................................................

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Returns: ......................................................................

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ustments: .....................................................................

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ACH Conversion: ......................................................

Stamps and Disposable Night Deposit Bags: ..........

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t and Data Protection: ................................................

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Table of Contents

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Attachments ........................................

Attachment 1 - Form 1 - Drug-Fre

Attachment 2 - Form 7 - Minimum

Attachment 3 - Additional Servic

Attachment 4 - Addendum 1 .......

t of Financial

centration Account

......................................................................................

ee Workplace Program-Proposer Certification .......

m Requirements Confirmation ..................................

ces ................................................................................

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Table of Contents

ii

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................. 114



Disclosures

Please note that the information proposal due date, unless expres Some products and/or services oto the initial and subsequent satiapproval by Bank of America, N

t of Financial

centration Account

contained in this proposal is only valid for 90 dassly reaffirmed in writing.

offered to Treasury within this proposal response isfactory review of the financial statements of Tre

N.A.

Disclosures

iii

ays from the

are subject easury,



I. Executive Summar

The State of Florida Department of demands a financial services partnerthe detailed needs and complexities We have served as a key financial swith the State of Florida for more thwith the Treasury for more than 20 achieve your financial goals by keepthe latest technology, dedicating promaintain the highest level of qualityservice, and our banking center footState with 649 locations matching thsuperior. We have developed strongthe Treasury’s Office and many othincluding the Departments of RevenHighway Safety and Motor Vehicleyour unique service needs and operaassist the Treasury.

Overall Capabilities

Bank of America is fully prepared tofor Proposal (RFP).

One of the key capabilities lies in ouof America is the current financial sWe have supported the Treasury andConcentration Account System platrequirements.

We propose a new Treasury ConcenAmerica One Account Depository+allows for concentration of activity continues the process of providing teach deposit we process. Our prograbased transaction and payment initiafile and will continue to deliver this

Our Treasury Concentration Accoundeliver additional new services requConcentration Account System. Thefor viewing deposit slips and debit aexpanding our Return Item Image F

t of Financial

centration Account

ry

Financial Services r that understands of your business. ervices partner

han 40 years and years helping you ping you abreast of ofessionals to y and customer tprint across the he State offices is g partnerships with er State agencies

nue, Corrections, s. As your financial ally, we are focused on undeating environments, and making the best recomm

o meet or exceed the requirements as outlined in

ur incumbent relationship with the Treasurer’s Ofservices provider for the Treasury Concentration Ad its agencies since 1987, providing the Treasurytform to support the Treasury’s fiscal managemen

ntration Account contract that continues use of th service. This proven, highly functional bank techfor multiple locations into a single account. Our

the necessary location data to the Treasury as requam also will include the Bank of America Direct™ation platform. We understand the importance of data to the Treasury each business day.

nt solution will continue to expand existing servicuested in the RFP to complement the Treasury’s cese services include a CD-ROM or bulk image traand credit adjustments, Electronic Check represen

File service, Remote Deposit Service Online and I

Highlights

� Longstanding Success

� Tailored Solutions

� Unmatched Banking Re

� Footprint Across the StBanking Center Match

� Commitment of Bank’sManagement

� Responsiveness and D

Your Local Team

I. Executive Summary

1

erstanding mendations to

the Request

ffice. Bank Account.

y nt

he Bank of hnology solution uired for ™ Web-f the BAI2

ces and current ansmission ntment, Image Cash

sful Partnership

esources

tate – Superior

s Senior

Dedication of



Letter. These solutions will further ahandling and facilitate research, resu

Bank of America is also prepared toRevenue to enhance their EFT paymthe customized, flexible solutions wpaper deposits now being presentedand Interactive Voice Response/touThis functionality demonstrates our and efficient in managing the State’

In 2006, Bank of America retained tpayment collection. We have succestheir credit card processing to this cpayments for both credit card and ACollection Gateway solutions, whicFlorida. We continue to work with ncollection strategy.

Branch Match - Canvassing the Stacoverage based on your need. No otcoverage.

Bank of America can assure the Treof America team led by Keith Thomyour Product Delivery Officer has wwork together to provide you with thprofessionals that have years of expwith government clients. We are procommitted to continuously offer the

We provide a local and regional te

downtown office on 315 Calhoun Sneeds and service requests. Locatedfor 10 years and understands how toand Kristin will continue to use our then make recommendations or sugoptions to solve problems allows theproceed with a project. We will consatisfaction levels and address upcoto leverage the knowledge and expecountry focused on State governmenof important industry related initiati

Kristin and Keith are backed up by twell as your designated government

t of Financial

centration Account

allow the State to continue to eliminate paper tranulting in time savings for Treasury staff.

o continue our partnership with the Florida Deparment collection program for revenue taxes. We arwe have been able to deliver throughout the years;d via image cash letter, a customized Web paymenuch tone system for the collection of corporate tax ability to deliver solutions the Treasury needs tos financial needs.

the State contract for credit card processing and Assfully worked with more than 15 State agencies

contract. We have also facilitated the collection ofACH with our Remote Payments Online and Paymch continue to be enhanced specifically for the Stanumerous agencies as they develop their Internet

ate with 649 banking centers, we offer superior bther bank in the State can offer this level of suppo

asury and its agencies superior customer service.mpson, Client Manager and partnered with Kristiworked closely with you throughout the past six yhe best solutions and are backed up by experienc

perience working within government organizationoud of our teams’ vast experience and knowledgee highest level of service.

eam - Kristin Harrison is located in Tallahassee itreet and will be available to personally assist wit

d in Pensacola, Keith Thompson has managed youo provide your account operational and servicing Client Management Process (CMP) where we lisgestions to our clients. We believe that outlining e Treasury to make the best business decision on

ntinue to meet regularly with Treasury staff to meming legislative and policy changes. Our team w

ertise of our dedicated Bank of America teammatents. We also take full responsibility for keeping yives which may affect the State.

the rest of your client team Rachel Roedel and Kt banking client service representative, Linda Leh


2

nsaction

rtment of e proud of ; including nt system x payments. o be effective

ACH to convert f Internet

ment ate of payment

branch match ort and

Your Bank

in Harrison, years. They ed banking

ns or directly e and we are

in our th product ur account needs. Keith

sten first multiple how to asure

will continue es around the you abreast

Kim Martin as hmbeck.



She can be reached via a toll-free phsystem to record all servicing requeidentify trends often before there is Customer service - We strive to ex

clients. Bank of America has develoresponsibility is to help achieve a whave invested in the Six Sigma philocreate a culture that demands excellopportunities designed by a team foand the client service skills they nee Driving new efficiencies into the f

of your business. For that reason, weffort to demonstrate our commitmereducing your workload by achievin

� Simplifying documentati

� Executing effortless imp

� Establishing innovative,

� Upholding the industry’s

Effortless implementations, simpl

interact with us, getting critical infoimplementation efficiently, we want

� We offer an online servicsuch as photocopies and go through a Bank of Am

� Using a Six Sigma approImplementation to centraa Bank of America projeabout the upcoming imp

� Bank of America is focuday you request them - g

� We offer the ability to acanywhere.

World-class technology - Through America significantly improved the America Direct. We set higher standmost banks measure the percentage measures the number of times that o

t of Financial

centration Account

hone number, fax or e-mail. We use a state-of-thests. This system allows us to proactively report, tany effect on your business.

xceed your expectations - We go the extra mile foped a core Quality and Productivity team whose

world class benchmark: 92% highly satisfied custoosophy, which focuses on product and service exlence every time. Our associates have ongoing leaocused on ensuring associates have both the techned to do their jobs effectively.

future - We understand that consistency matters twe will continue to invest significant funds and con

ent to service excellence. These investments centeng improvements in the following key areas:

ion and reducing paperwork

plementations

world-class technology

s most rigorous performance standards

lified service – Whether it is providing multiple wormation into your hands when you need it, or mat to make it easy for you to do business with us.

ce tool that allows you to request many standard change of address, from your own desktop witho

merica representative. These requests can be mad

oach, Bank of America has introduced Managed alize accountability. Now, within hours of when yect management team contacts your organization lementation.

used on implementing your new products and servgetting it right the first time, every time.

ccess account information and initiate requests an

a continued focus and investment in technology, operation for many of its core products includingdard for systems availability than our competitorsof the time that a system is operational, Bank of

our clients experience a systems issue.


3

e art tracking track and

for our sole

omers. We cellence to arning nical skills

o the success ncentrated er on

ways to anaging your

transactions, out having to de 24/7.

you say yes, with details

vices on the

nytime and

Bank of g Bank of s. While America



As part of our systems availability sthat you have consistent system acc

Rigorous performance measurem

depends on how we measure our owrise above and beyond all industry scontinually monitor and measure ou

In keeping with our commitment to employs one of the most rigorous pethe percentage of clients that rate Bascale of one to 10.

Cost of switching/conversion - A slongstanding partner in selecting Barequired from the Treasury or other or implementation costs. We are curto provide these services well into thmade in the United States. The Treafor a transition project of this magni

We have proven disaster recovery

in the event of a major outage causeissues. When Keith or Kristin is unaplan in place so that you can receiveunderstands government banking. Investing in Our Communities - Bcommunities it serves; we are restortrillion towards our Community ReiFlorida, we have provided over $30goal since 2005. We are very proud outstanding.

Nonprofit organizations, governmencolleges, and universities — are critand key to the country’s economic rsupports these organizations as theymost pressing needs in the communphilanthropic grants in 2009, the firgiving, making the bank the most ge

largest donor of all U.S. corporatio

t of Financial

centration Account

standard, we also keep a close eye on usage volumess at the time when your business needs it the m

ments - Delivering a value-added client-service exwn performance. That is why we adhere to benchmstandards. From systems access to product deliverur ability to serve our clients across product categ

deliver a world-class client experience, Bank of Aerformance standards used in the industry, which ank of America “Very Satisfied” – either a nine o

significant benefit to the Treasury as the Treasuryank of America is that there will be no additional agencies to support the relationship. There are no

rrently providing you the services now and have the future as Bank of America is the leading bank asury can avoid any loss of staff time that would bitude.

y plans - We leverage our national network to quied by a natural disaster such as hurricanes or otheavailable due to a disaster, we have an establishede prompt, efficient service from another advisor w

Building on a long-standing tradition of investing ring communities across America and have comminvestment Act (CRA) goal. More specifically in billion (data provided in our 2007 CRA report) tof our community involvement and CRA rated a

nt entities and anchor institutions — such as hosptical to the vitality of communities across the Unirecovery. Through lending and philanthropy, Banky face revenue challenges while continuing to addnities they serve. We expect to make $200 millionst year in our 10-year goal of $2 billion in philantenerous financial institution in the world and th

ons in cash contributions.


4

me to ensure most.

xperience marks that ry, we

gories.

America measures

or 10 on a

y’s resources o conversion the resources for deposits

be required

ickly recover er unforeseen d backup who

in the mitted $1.5

the State of toward this at

pitals, ited States k of America

dress the n in thropic

he second



Bank of America approaches investiexcellence" under which it works wof individual communities. Throughcontributed more than 900,000 hournationwide.

We are excited about the opportunitOur response describes all required outstanding strengths of Bank of Amplace to continue as your banking p

t of Financial

centration Account

ing through a national strategy called "neighborhwith local leaders to identify and meet the most preh Team Bank of America, bank associate volunteers in 2008 to enhance the quality of life in their co

ty to continue as your banking partner. components as set forth in the RFP and reflects t

merica in terms of resources, infrastructure, and partner.


5

hood essing needs ers ommunities

he personnel in



II. Management Plan

A. The Proposer shall provide a m

management and key personn

programs.

Our Management Plan for the Tdelivering and monitoring your covers the following items:

� Overview of our manage

� Organizational structure

� Means of communicationcoordination

� Key management personand support personnel indelivering services; rolesresponsibilities

� Quality service informat

Your team at Bank of America ito manage and administer all aspTreasury Concentration Accounthe Treasury Concentration Accyour program and other State ofsystems, resources and a team infrom day one of the contract. Oucomplete satisfaction. We believmanagement of the Treasury Co

Management Plan overv

We are prepared to fulfill the reqmanagers and support staff to wPlan addresses the people, approinclude summaries on programscustomer service, quality standa

Administration

The Bank of America managemall elements of this contract, basTreasury and understanding you

t of Financial

centration Account

n

management plan, which describes administra

nel, strengths, and experience in providing simi

Treasury reflects the established process in managTreasury Concentration Account. This Managem

ement approach

ns and

nnel and primary nvolved in s and

tion.

is well positioned pects of the

nt. We bring over 20 years of direct program expecount. Our team of professionals has specific expef Florida government banking services programs. n place to continue to offer a complete Managemeur longstanding successful relationship is based ove no other financial services provider can offer concentration Account from Day One of the contra

view

quirements of this contract, aligning a strong teamwork with the Treasury and its agencies. Our Manaoach and communication methods we will use. Ws of similar scope. Last, we discuss the bank’s comards and continual improvement.

ment team is well positioned to assure a seamless tsed on the incumbent program we are currently prur desires of system enhancements.

Highlights

� Comprehensive undersyour systems and applresources.

� Proactive managementproviding tailored solut

� Commitment of bank’s management.

� Responsiveness and dyour client team.

II. Management Plan

6

ation,

ilar

ing, ment Plan

erience with erience with We have ent Plan

on your complete act.

m of agement

We also mmitment to

transition to roviding the

standing of ying the right

t approach in tions.

senior

edication of



Administration will be handled bprogram managers who have supThompson, Senior Client ManagKristin Harrison, Product DeliveKeith and Kristin are assigned tofocus on bringing solutions that Kristin are provided below in se

Management and Key Pers

Bank of America has identified with support personnel, as depiccontinue to monitor contract perwill manage Bank of America pmanagement, customer service, service areas. Kristin will continue to support She will oversee operations, impwill work with you to resolve isexecutive level.

Executive-Level Program M

The client team has truly institutAmerica. Top level Executives lKathy Auda, Specialized Industrrelationship with the State. Whedecisions and periodically meet compliance and client satisfactio More frequently Karl Bovee, EaRegion Product Delivery Managinvolved with most relationship of this proposal.

t of Financial

centration Account

by the Bank of America team management underpported the Treasury Concentration Account. Keiger, who has been on this account for nearly ten yery Officer for six years, will continue as senior mo state and local government accounts only, enabare exclusive to the government. Biographies for

ection C of this response.

onnel

key management personnel for the Treasury accocted in the organization structure in section C. Kerformance and allocate resources to meet programroduct experts and support partners from the bankcard solutions, merchant services, investments an

the direct treasury management requirements of tplementation, and technical and customer servicesues as they arise and if necessary, will escalate i

Management

tionalized the State of Florida relationship in Banlike David Darnell, Global Commercial Bank Exeries Executive, are very familiar with and values

en necessary, they become involved with relationswith key personnel of the State to ensure contrac

on.

ast Region Government Market Executive, Mike Bger hold strategic discussions with the client teamdecisions. Resumes of these individuals are prov

II. Management Plan

7

r the same ith years, and managers. ling them to r Keith and

ount, along eith will m needs. He k’s treasury nd customer

the account. e teams. She ssues to the

nk of ecutive, and our ship ct

Bowen, East m and are vided section



Support Personnel, Roles

A core strength of the Bank of Apersonnel from areas including itechnical support. Many of thesemany have specifically been hire

� Kim Martin, Jacksonvillocal support of TM prod

� Rachel Roedel, Pensacoopening and maintenanc

� Linda Lehmbeck, Jacksservice resource for Trea

� Belinda Kephart, Implenew Treasury Manageme

In addition to the above teammaFlorida agencies the technical e

includes ongoing Image Cash Leconsulting, file integration testin Resumes and responsibilities for

Strengths and Experien

At Bank of America our managea distinct line of business withinsolid banking relationships withmanagement, e-commerce and cgovernment agencies and numergovernment clients with a consiand tailoring our advice, solutiogovernment agency. We also areaddress our clients’ needs for fasprotection, and more comprehenfinancial provider that serves evsmallest municipalities.

Our relationships with the statesand New York, Georgia, Califorthe State of Florida. We are the lof the same solutions to these cl

t of Financial

centration Account

America Treasury solution will be client team supimplementation, project management, customer se associates have worked on Treasury programs. Aed to support the state and its agencies. They incl

lle, Treasury Management Sales Analyst, responsducts used by Treasury, monitoring implementati

ola, Client Sales Support Associate, responsible foce, day-to-day servicing inquiries

sonville, Treasury Services Advisor, designated casury and all state agencies

ementation Consultant, responsible for implemenent Services

ates, Bank of America will provide to the Treasuryexpertise and support necessary for this contractetter monthly calls, technical product support, tecng and/or support, and training.

r these associates are included in section C.

nce with Similar Programs

ement of state and Local Government relationshipn Bank of America’s Specialized Industries Grouph 48 of 50 states. We also have significant bankingcard services programs underway with numerous rous government entities abroad. Our mission is tstent, focused experience, leveraging national bens and service to fit the special requirements of e

e investing in new and enhanced product solutionster access to funds, improved efficiencies and fransive reporting. That’s why Bank of America is a very type of government – from the largest states t

s of Texas, Maryland, Connecticut, Arizona, Soutrnia and Nevada, are similar in scope to the requirlead depository bank for these states and have proients.

II. Management Plan

8

pport service and As well, lude:

sible for ion process

or account

customer

ntation of

y and the t. This chnical

ps is part of p. We have g, treasury federal

to provide st practices

each ns that aud leading to the

th Carolina rements of ovided many



Other State of Florida Prog

Bank of America has several proThese programs have given agenand online payment capabilitiesthese programs follow. Department of Revenue - In 20deposits electronically to the banBank of America location. In ad10PM while maximizing the imalready had on hand. We are curinclude their service centers throcustomized online payment servtransactions on behalf of DOR, processing systems for the colleInteractive Voice Response and revenue. Department of Corrections - BTreasury Management System. Wimplemented fraud prevention toto check fraud. We are also pilotpayments to the counties througThis will be an improvement for Department of Children and F

their vendor Public Consulting Gdeposits electronically to the banBank of America location. This capabilities their vendor had ava Multiple Agencies –Remote De

deposit of checks through a deskdeliver paper deposits to one of off time until 10:00 p.m. In addiCurrently, the Office of State CoEnforcement, Department of CitRisk Management successfully uother agencies about this conven

Multiple Agencies – Remote P

CyberSource - Bank of Americwhich allows for the acceptance

t of Financial

centration Account

rams

ograms in place serving the State of Florida and incies access to leading-edge technologies such as, electronic processing, and improved security. Su

007, we implemented Image Cash Letter (ICL) tonk eliminating the need to deliver the paper depo

ddition, this extended the State’s depository cut-ofage investment in the equipment that Departmentrrently working with DOR to expand this ICL seroughout the state. We also work with DOR to provice including a batch file program that processesand customized reporting to accommodate the sta

ection of corporate tax revenue. In addition, we sutouch-tone service for phone collection of corpor

Bank of America assisted with the consolidation oWe streamlined their deposit acceptance processiools that have allowed the state to avoid significating our PayMode service with Corrections to aut

ghout the state eliminating paper checks and correr the both the Department and the participating co

Family Services - In 2008, we worked closely wiGroup to implement Image Cash Letter (ICL) to tnk eliminating the need to deliver the paper depoallowed DCF to maximize the image equipment

ailable.

eposit Services Online - Bank of America providk-top scanner and secure transmission eliminatingour banking center locations and extending the dition, it provides an image of the deposited item tourts Administration, Florida Department of Law trus and the Department of Financial Services Diuse this service. We are also in communication wnient service.

ayments Online, Payment Collection Gateway

a provides Web-based and IVR payment collectioe of credit card and Automated Clearing House pa

II. Management Plan

9

ts agencies. s card-based ummaries of

o transmit sits to a ff time to t of Revenue rvice to ovide third-party ate’s account upport an rate tax

of the overall ng and

ant losses due tomate espondence. ounties.

ith DCF and transmit sits to a and

des remote g the need to

deposit cut-to the agency.

vision of with several

y and

on system ayments.



Numerous state agencies are curtheir constituents a more effectivprogram is the Department of Hcard payments in their office locconvenience. Purchasing Card Program - BCard Program used by 34 state amillion transactions totaling $58million was paid back to the statwill continue to explore enhance Industry Involvement - A key sbest practices within the bank anBank of America’s Institutional Bank of America also provides obetter understanding of the chall Investment Solutions - Bank ofthrough portfolio management orepo services in addition to brokAmerica has provided portfolio

B. Proposer should include a desc

style established, as well as the

organization and the Departm

Keith Thompson, Senior Client America. Keith’s responsibility resources of the bank. He is fullrelationship with the Treasury. InSenior Product Delivery Officerdesign and growth of the Treasuany issues. As mentioned previoexperts from our Government ba In addition, Mike Fields, our StaMarket President, is located in Tproviding strategic leadership ofacross Florida, including philantinvesting activities, volunteerism

Our team approach provides theclient management and client se

t of Financial

centration Account

rrently taking advantage of this contract and can nve way to purchase state services. An example of

Highway Safety and Motor Vehicles ability to accecations throughout the state providing a constitue

ank of America administers the State of Florida Pagencies and 187 local governments. In 2007, mo87 million was charged through this program. A rete and local governments participating in the progements to this program that reduces paper transac

strength of our national presence is our ability to nd around the country. Both Keith and Kristin areBanking Roundtable and Government Industry Fongoing training to our government teams, so thelenges and focus of state governments.

f America provides investment services to the Treof short term cash-like investments, a provider of ker dealer services for fixed-income securities. Bamanagement services to the state since 1997.

cription of the organizational structure and m

e means of coordination and communication b

ment.

Manager is the Treasury’s primary contact at Banis to oversee the Treasury’s relationship and to coy authorized to represent the bank in all areas of tn addition, Kristin Harrison is the Treasury’s desir. Kristin is the Treasury’s main point of contact fury’s program and also serves as an escalation poiously, the Treasury has a designated client team coanking division.

ate of Florida Bank of America President as well Tallahassee, Florida. Mike as State President is ref the company’s corporate social responsibility rethropic grants, community development lending am and the Bank of America Lending & Investing

e Treasury with multiple levels of expertise and suervice. The following outlines the multi-level supp

II. Management Plan

10

now offer f this ept credit ncy

Purchasing ore than 2 ebate of $7.5 gram. We ctions.

leverage e active in Focus Group. ey have a

easury both f overnight ank of

management

between the

nk of oordinate the the account ignated

for strategic int to resolve omprised of

as our local esponsible for esources and Initiative

upport in port the



Treasury will receive as a valuedhighlights the team and the secoaccount will reside. This chart iltop bank management.

The bank’s senior leadership co

committed to delivering solution

t of Financial

centration Account

d Bank of America client. The first organizationaond chart indicates where within the bank the Treallustrates the reporting structure that the program

onsiders the Treasury a priority relationship and

ns to the Treasury’s full satisfaction.

II. Management Plan

11

al chart below asury will have to

d is



Ban

above the Senior

Management Style

The Treasury has the assurance tleadership and management basopportunities to improve. Our client management process individual basis for delivering pTreasury will have managementKristin will be charged on a dayprogram. Finally, our team will monitor pencourage the Treasury and its a

t of Financial

centration Account

nk of America Banking Hierarchy

r Client Manager and Treasury Product Officer

that Bank of America will continue to provide oned on accountability and commitment while liste

is designed to build in accountability on a team aositive experiences to clients. Each associate supt backing to escalate issues to senior team leadersy-to-day basis with addressing obstacles to carryin

progress in accomplishing the goals of this contracagencies to share concerns with us, and we will as

II. Management Plan

12

ngoing ning for

and pporting the s. Keith and ng out the

ct. We will sk for



regular feedback from all levels will commit to follow up on issu

Coordination and Comm

Effective coordination and commAccount program. Under the dirfollowing activities:

� Resolution of emerging i

� Sharing of industry infor

� Exploring new methods

� Review of a system for i

� Working with state’s tec

� Deploying product exper

� Support for other state agHighway Safety and Mo

Communication Tools,

Bank of America proposes specicommunication among team me

� Calling Officer Meeting

the Organizational Strucaddition, senior officers Keith and/or Kristin, as pprovide a means to exchand discuss emerging co

� Ongoing Communicati

telephone, in-person meeand administrative staff anecessary.

� Annual Meetings - We wreview account structureour Treasury Services Aon issues or concerns. Wenhancements that may b

� Periodic Meetings with

with other state agenciesupdate the Treasury with

� Organization Charts, P

current organizational ch

t of Financial

centration Account

of Treasury staff to assess our performance as a tues and defined action items.

munication

munication will be intrinsic to the Treasury Concrection of the team leaders, the team will coordina

issues and concerns

rmation on banking policy changes, legislation an

of delivering financial data

inspecting performance and efficiency

chnology to ensure proper integration of financial

rts to address technical needs and product suppor

gencies using this contract, including Correctionsotor Vehicles, Education, Health h and others

Methods

ific methods and practices to help ensure successembers and client personnel.

gs - Bank of America executive management, as icture above, will be available to the Treasury as neand others will make formal visits to the Treasurypart our communications process. These meetingange ideas, monitor program performance, listen

oncerns.

on - Informal, ongoing communication will incluetings and conference calls as necessary. Our keyalso will meet personally with the Treasury as oft

will meet with the Treasury to discuss the contrace, processing issues, and quality of service. We wdvisor, Linda Lehmbeck, so she can be aware and

We also will discuss new technologies and productbe of interest to the Treasury and agencies.

h Other Agencies - We will continue to meet peris that are using the services included in this contrah any concerns from these agencies.

Phone Lists - Bank of America will prepare and mharts and contact lists specific to the program.

II. Management Plan

13

team. We

entration ate the

nd products

data

rt

s, Revenue,

ful

indicated in eeded. In y, along with s will to feedback

ude e-mail, y personnel ften as

ct and to ill include d up-to-date t

iodically act and will

maintain



C. Proposer should provide the n

personnel on the Proposer's te

a description of the functions a

to be performed. The Proposer

nor could they potentially hav

A key strength of the Bank of ATreasury. Your team at Bank of Aexperience with the State of Flosucceeded in providing the atten All senior level personnel have ptreasury management, processingovernment. The team’s key perimplementation, project manage We recognize that it is importanavailable to meet the requiremenwill always be highly capable Bunlikely event of personnel chan The key personnel and the bank The key individuals, with their qprovided below.

Bank Title Senior

Location 101 So

Charlot

E-mail karl.bov

Telephone 980.38

Fax 704.20

Biographical Summary

Karl is Governmanagresourcand Sovariousmanagwell as He hasExecut

t of Financial

centration Account

names and locations of key management and su

eam as well as a resume for each individual pro

and responsibilities of each key person relative

r’s key professionals and the organization mus

ve, a material conflict of interest with the Depa

merica solution is the designated team in place foAmerica is well known in the state sector and hasrida and other government entities. We believe th

ntion this contract requires and deserves.

proven experience supporting major cash concenng, e-commerce, card services and investments forsonnel have professional expertise in systems deement, client support and training.

nt for the Treasury to have experienced bank assocnts of this contract. Bank of America is committeank of America associates overseeing this relatio

nges.

do not have conflict of interest with the Departm

qualifications, that will be servicing your account

Karl Bovee

Vice President, Market Executive, East Government

outh Tryon Street

tte, NC 28255

[email protected]

7.7412

8.1226

the commercial Market Executive of the East Region nment Banking group. In this role, he is responsible foing the bank’s comprehensive delivery of banking serces to clients in the government sector covering the Moutheast U.S. Karl joined Bank of America in 1994 ands managerial and production roles in credit and client ement, serving traditional middle market commercial those in the government, institutional, and healthcare

s been in his current position as Government Banking ive since 2007. Karl is a graduate of Oklahoma State

II. Management Plan

14

upport

oposed and

e to the task

st not have,

rtment.

or the s direct his team has

ntration, or esign and

ciates ed that there onship, in the

ment.

t are

or rvices and

Mid-Atlantic d has held

clients, as e sectors. Market



Universwith a mMarket

Percentage of Time Dedicated to this Project

Karl is workingrespon

Project Responsibilities

Managcapabil

Bank Title Senior

Location 101 SoCharlot

E-mail mike.bo

Telephone 980.388

Fax 980.233


Mike mproductfollowinTennesMississyears amanageUnivers


Mike isworkingrespon


Managthe StaSupporBank o

Bank Title Senior

Location 100 W

Pensac

E-mail keith.th

Telephone 850.454

Fax 850.454


Keith wwith Ba

t of Financial

centration Account

Karl Bovee

sity, where he earned a B.S. degree in Business Admmajor in Finance, and concentrations in Accounting ating.

committed to support the designated government clieg with DFS to meet the objectives outlined in the bankse.

e and support the client team in its efforts to deliver thlities of Bank of America.

Mike Bowen

Vice President, Product Delivery Manager, East Gove

outh Tryon Street tte, NC 28255

[email protected]

8.5167

3.7624

manages the Product Delivery Officers for credit and trets for the East Government region which encompasse

ng states: Florida, Georgia, South Carolina, North Cassee, Virginia, District of Columbia, Maryland, Alabamsippi and Kentucky. Mike has been with Bank of Amerand his background includes credit sales, credit risk ement and treasury sales. He has his BS and MBA frosity of North Carolina at Chapel Hill.

s committed to support the designated government clieg with the Treasury to meet the objectives outlined in se.

e the Treasury and Credit Product Delivery Officers aate of Florida relationship. rt the client team in its efforts to deliver the full capabi

of America.

Keith Thompson

Vice President, Senior Client Manager, Government

Garden Street

cola, Florida 32502-5618

[email protected]

4.1062

4.1065

will have overall responsibility for the Treasury’s relatioank of America. He is the primary contact for strategic

II. Management Plan

15

ministration nd

ent team k’s

he full

ernment

easury es the rolina,

ma, rica for 25

om the

ent team the bank’s

assigned to

lities of

onship matters.



Keith hapast 12years. Kmanageboth thenationagraduateconom


Keith cnecessthe Treothers


� Resexp

� LeaAm

� Ser

� Acc

Bank Title Senior

Location 315 S C

Tallaha

E-mail kristin.h

Telephone 850.56

Fax 850.56


Kristin isatisfacKristin mBank offor goveTallahaservicebachelo


As she providecontrac


� Tre� Tre� Iss

� Acc

t of Financial

centration Account

Keith Thompson

as been with Bank of America and its predecessors fo2 years and in the financial services industry for the laKeith’s background includes debt structuring, portfolioement and investment banking. Keith actively participe GFOA and NAST organizations both regionally and

ally and has orated on current issues at these events. te of Florida State Treasury with degrees in finance a

mics.

ontinues his commitment to provide to the Treasury thsary to ensure our designated government team workieasury meets and exceeds the needs of this contract asuccessfully supported by the Bank of America.

sponsible for the delivery of a positive and seamless cperience ad and coordinate the delivery of the full capabilities o

merica rve as direct liaison with bank executive management

countable for contract compliance

Kristin Harrison

Vice President, Senior Product Delivery Officer, Gove

Calhoun Street

assee, Florida 32301-1836

[email protected]

1.5911

1.5942

is responsible for government treasury sales, service ction. Kristin has been with Bank of America for over 1manages the State of Florida banking contracts curref America. She manages the Treasury Management pernment entities throughout North Florida. Kristin is lo

assee and is the Treasury’s resource and contact for bs. Kristin is a graduate of Florida State University withor of science degree.

consistently exhibits with the Treasury, Kristin is come the time necessary to meet and exceed the needs ofct.

easury Management consulting and expertise easury Management product/service and sales ue resolution and escalation

countable for contract compliance

II. Management Plan

16

or the st 20

o pates in He is a nd

he time ing with and the

client

of Bank of

t

ernment

and client 11 years. ntly with portfolios ocated in banking h a

mmitted to f this



Bank Title Product D

Location 9000 Sou

Jacksonv

E-mail kimberly.

Telephone 904.987.7


Kim is a PKristin Haand has aclient servBanking useveral C


Support s

Support s

Bank Title Sales Su

Location 100 W Ga

Pensacol

E-mail rachel.l.ro

Telephone 850.454.1

Fax 904.312.6


Rachel issupportinwith Bankneeds. Shmonitorinand relatiCollege inMarketing


New accoprocess i

Bank Title Officer, T

Location Jacksonv

E-mail linda.g.le

Telephone 888.841.8

Fax 904.312.


Linda is adivision o

t of Financial

centration Account

Kim Martin

Delivery Analyst

uthside Blvd, Bldg. 100, 7th floor

ville, FL 32256

[email protected]

7953

Product Delivery Analyst for Government banking suparrison’s market. Kim is in her 11th year with Bank of Aa solid history of Treasury Management sales and revice needs. Prior to this role Kim served the Commercunit for nine years as a Sales Support Associate supp

Client Managers.

sales, service and implementation of treasury solution

statement analysis.

Rachel Roedel

pport Associate, Government Banking

arden Street

la, Florida 32502-5618

[email protected]

1008

6182

s the Client Support Associate for government bankingg Keith Thompson’s portfolio. Rachel is in her second

k of America and has a solid history of resolving clienthe provides essential backup to the Client Manager reg, troubleshooting and maintenance necessary for acionships. Rachel is a graduate of Maranatha Baptist Bn Wisconsin with a Bachelor of Business Administratiog degree.

ount opening and support, operations support, identifimprovements and problem resolution.

Linda Lehmbeck

Treasury Service Advisor, Government Banking

ville, FL 32256

[email protected]

8159 ext 20591

5840

a Dedicated Service Advisor in the government bankinof Bank of America’s Global Client Services. Linda has

II. Management Plan

17

pporting America

esolving cial

porting

ns.

g d year t service egarding ccounts Bible on in

cation of

ng s been



with the bissues rehas built aadvisor foCorrectioFinancial Treasury.

Linda undentities. Hexternal p

Linda attebe recogn

Project Role Linda is eissues deas accoutransfer, a

Bank Title Senior ClTreasury

Location 600 Peac

Atlanta, G

E-mail belinda.ke

Telephone 404.607.2

Fax 813.612.6


Belinda isInstitutionrole, she compreheBelinda joroles in cmiddle mand Locabeen in hsince 200where sh


Implemen

t of Financial

centration Account

Linda Lehmbeck

bank 23 years and has a wealth of knowledge in resollated to research, deposits, and treasury managemena strong customer relationship as the designated servor the State Treasurer of Florida, Florida Department ns, Florida Department of Transportation, DepartmenServices, Duval Treasury School Board and Florida S

.

derstands the unique service requirements of governmHer role requires the successful orchestration of internpartners to ensure positive delivery of products and se

ended Massey Business College and continues to nized by our clients for outstanding customer service.

experienced in research, analysis and resolution of seealing with treasury management and depository prodnt reconciliation, lockbox, zero balance accounts, ACand supply orders.

Belinda Kephart

lient Fulfillment Consultant – Implementation Advisor

chtree St NE

GA 30308

[email protected]

2450

6281

s a Senior Client Fulfillment Consultant within the Heans and Government Implementation Operations Grouis responsible for managing the implementations andensive delivery of banking services and resources to oined Bank of America in 1999 and has held various p

client implementation and management, serving traditimarket commercial clients, as well as those in the Fedeal Government, Institutional, and Healthcare sectors. Sher current position as a Senior Client Fulfillment Cons01. Belinda is a graduate of Eastern New Mexico Univhe earned an A.S. degree in Electronics Engineering.

ntation of treasury solutions.

II. Management Plan

18

lving nt. Linda vice of

nt of State

ment nal and ervices.

ervice ucts such H, wire

for the

alth, p. In this

d clients. production ional eral, State She has sultant versity,



D. Proposer should provide infor

capabilities.

Bank of America Financ

Bank of America is one of the wfinancial institutions, serving indsmall and middle market businecorporations with a full range ofasset management and other finamanagement products and servicthe preferred provider for financthan 142 states/state agencies ac

Following the acquisition of MeJanuary 1, 2009, Bank of Ameriworld's leading wealth managemis a global leader in corporate anbanking and trading across a broinstitutions and individuals arou Bank of America Corporation stis listed on the New York Stock Unmatched convenience

� 53 million consumer and

� 6,100 retail banking offic

� 18,400 ATMs

� Award-winning online b

� Serving clients in more t

� Relationships with 95%

� Relationships with 73%

Bank of America is the world’s l#1-rated treasury solutions provmaintaining a strong balance sheAs one of the most financially sotremendous liquidity, driven by high long-term bond ratings (Momajor credit rating agencies.

t of Financial

centration Account

rmation on their company's financial strength

cial Profile

world's largest dividual consumers,

esses and large f banking, investing, ancial and risk-ces. We are currently cial services to more cross the country.

errill Lynch on ica is among the ment companies and nd investment oad range of asset classes serving corporations, gound the world.

tock is a component of the Dow Jones Industrial AExchange (NYSE: BAC).

d small business relationships

ces

banking with over 29 million active users

than 150 countries

of the U.S. Fortune 500 companies

of the Global Fortune 500

leading financial services company and continueider in the United States. We have built a dominaeet, a diverse earnings stream and unparalleled diound companies in the world, Bank of America hcash flow and capital management. This is evidenoody’s: Aa3; Standard & Poor’s: A+; Fitch: A+) f

Highlights

� Providing financial sthan 100 years to gonationwide

� Serves approximatelsector clients at the and local levels as wutilities and public s

� Our Government bancurrently manages ctotaling more than $5

II. Management Plan

19

and

overnments,

Average and

s to be the ant brand by istribution. has nced by our from the

services for more overnment entities

ly 9,000 public federal, state,

well as public chools

nking team commitments 50BN nationally



Following is the most recent cre

BANK

A

Outlook

Issuer

Long-Term (Senior)

Long-Term (Subordinated)

Short-Term (CP)

Preferred Stock

Trust Preferred

A

Outlook

Long-Term

Short-Term 1 Includes Merrill Lynch & Co2 Includes FIA Card Services, Lynch Bank USA

Additionally, as our third Quartepositioned to sustain the currentcapital strength in pursuing techare diverse bank comprised of anmajor corporate bank. We have capitalize upon this changing enmarked with economic uncertainby all accounts one of the most s

t of Financial

centration Account

edit rating summary for Bank of America.

K OF AMERICA CORPORATION1

AS OF SEPTEMBER 30, 2009

Fitch Moody’s Stand

Po

Stable Stable Sta

-- A2

A+ A2

A A3 A

F1+ P-1 A

B B3 (Review

for Upgrade)

BB- Baa3

BANK OF AMERICA, N.A.2

AS OF SEPTEMBER 30, 2009

Fitch Moody’s Stand

Poo

Stable Stable Sta

A+ Aa3 A

F1+ P-1 A

o. N.A., Merrill Lynch Bank & Trust Co., FSB, and

er 2009 performance results reflect, Bank of Amet economic challenges, which in turn provide us ghnologically-enhanced product solutions. This is ban expansive, geographically dispersed consumer a clear vision of these evolving technologies and

nvironment for the benefit of our clients. In this pnty and the collapse of many banks, Bank of Amesecure and stable financial institutions in the U.S

II. Management Plan

20

dard &

oor’s

able

A

A

A-

A-1

B

B

dard &

or’s

able

A+

A-1

d Merrill

erica is well greater because we bank and a how best to eriod erica remains .



2009 THIRD-

In millions, except for per

Diluted Earnings Per Shar

Net Income

Revenue

(fully taxable equivalent bas

Net Interest Income

(fully taxable-equivalent bas

Return on Equity (ROE)

(excludes merger charges)

Efficiency Ratio

(excludes merger charges)

Noninterest Income

Noninterest Expense

Ratio of Net Charge-offs to

Loans & Leases

Nonperforming Assets as

percentage of Total Loans

Bank of America is a top providreporting services, helping corpogovernment agencies manage thnearly 300,000 associates world28 countries for operations, busi A leader in Treasury Managemethat Bank of America is the largcorporations and middle market

� Ranked #1 in volume a

Clearing, Controlled Disaccounts, and Wholesale

� Bank of America has #1

share.

� #1 Trade Finance Pene

� Leading National provi

lockbox services. Leadinmail, processing and che

� Largest receiver of AC

t of Financial

centration Account

-QUARTER PERFORMANCE RESULTS

r-share data 3Q 2009 3Q 2008 Varia

e (EPS) ($0.26) $0.15 ($0.

($1,001) $1,177 ($2,1

is) $26,365 $19,899 $6,4

sis) $11,753 $11,920 ($1

N/M* 2.48% N

61.84% 58.60% (3.24

$14,612 $7,979 $6,6

$16,306 $11,660 ($4,6

o Average 4.13% 1.84% (2.29

a

s

3.72% 1.45% (2.27

der of treasury management, liquidity and informaorations, financial institutions, specialized indust

heir operations and cash flows globally. Bank of Adwide, servicing more than 140,000 clients in 68 liness development and in support of trade operati

ent, Ernst & Young 2008 Cash Management Survegest provider of cash management services to largt companies. Our treasury management services a

among U.S. banks. For Account Reconciliation, Csbursement, Information Reporting-Internet accese Lockbox.

U.S. Treasury Management revenue, with 20%

etration. (Greenwich Associates, 2008)

ider of lockbox services. First provider of nationng market position both in volume and performaneck clearing).

H Payments. (NACHA rankings 2006)

II. Management Plan

21

nce

41)

78)

466

67)

/M*

4%)

633

646)

9%)

7%)

ation ries and

America has locations in ions.

ey reported ge U.S. are ranked:

Check ssed

% market

nwide image nce (speed of



(1) Include audited financial s

We have provided copies of section in the Original Technthe links provided below, or If the Treasury requires addiview our most recently audit Bank of America 2008 Annuhttp://media.corporate-ir.net/ Bank of America 2007 Annuhttp://media.corporate-ir.net/

(2) If applicable, provide a sig

Proposer Certification.

We have provided a signed F

(3) Provide at least four refere

business and governmenta

services. Include client nam

Provide authorization for T

We have provided reference

t of Financial

centration Account

statements for the past two fiscal years.

f our 2008 and 2007 Annual Reports in the Attachnical Proposal. If additional copies are needed, pyou may contact us for additional hard copies.

itional copies please visit the Bank of America Wted financial statements in the links below.

ual Report: /media_files/irol/71/71595/reports/2008_AR.pdf

ual Report: /media_files/irol/71/71595/reports/2007_AR.pdf

gned copy of Form 1, Drug-Free Workplace Pr

FORM 1 in our Attachments section.

ences (see Form 2, Client References) of the lar

al agencies for which you are currently furnishi

me, contact name, title, address and telephone

Treasury to contact these references.

s in FORM 2 Client References on the following

II. Management Plan

22

hments please refer to

Web site to

f

f

ogram –

rgest dollar

ing similar

number.

page.



Form #

The proposer must list four (4) sclients shall be listed on this formconsidered. The clients listed shsolicitation. Confidential clientsprovided on this page:

1 Maryland State Treasurer’s

Name

80 Calvert Street

Address

Annapolis, MD 21401

City State Zip Code

Greg Saba, Director of Bank

Contract Person, Title, Phone

2 Office of the State Treasurer

Name

55 Elm Street

Address

Hartford, CT 06106

City State Zip Code

Robert Gnocchi, CTP, Direc


3 Texas Controller of Public A

Name

Form

t of Financial

centration Account

#2 – Client References

separate and verifiable clients of the proposer's firm. Any information not submitted on this form sh

hall be for services similar in nature to that describs shall not be included. Information on each client

Office

king Services, 410.264.7264

Number Extension

r of Connecticut

ctor of Cash Management, Phone: 860.702.3108

Number Extension

Accounts


23

rm. The hall not be bed in this t must be



Rusk State Office Building 2

Address

Austin, TX 78701

City State Zip Code

Robert (Bob) Coalter , Assis


4 Office of the Arizona State T

Name

1700 West Washington St

Address

Phoenix, AZ 85007

City State Zip Code

Mark Swenson, Chief Deput


5 Paul Jarvis

Name

P.O. Box 191 1200 Senate St

Address

Columbia, SC 29201

City State Zip Code

Sr. Asst. State Treasurer, 803

Contract Person, Title, Phone N

Form

t of Financial

centration Account

208 East 10th Street

stant Director of Treasury Operations, 512.463.475

Number Extension

Treasurer

ty State Treasurer, 602.604.7884

Number Extension

t

3.734.2654, [email protected]

Number Extension


24

51



We are proud of all of our state rwe also provide similar services Gary Harper

Cash Manager - New York State110 State Street Albany, NY 12210 518.486.4642 [email protected] Chris Walker

Finance Director Georgia Department of Revenue1800 Century Blvd., Suite 1704 Atlanta, GA 30345 404.417.2222 Danny Burk

State of Tennessee, Department Director Employer Accounts OpAdministration Unit 220 French Landing Drive Nashville, TN 37243 615. 253.5612 [email protected]

Tim McClure

State of Tennessee Treasury DepCash Manager 11th Floor Andrew Jackson BldgNashville, TN 37243 615.532-.1166 [email protected]

E. Discuss the Financial Institutio

Our quality stands with our longyou banking services for over 20and products backed-up by our ocommitment to quality and qualcontinue at this high service leveitems provided below are highli

Form

t of Financial

centration Account

relationships and below are additional contacts ws. Please feel free to contact them.

e

e

of Labor ps using Bank of America Image Cash Letter

partment

g.

on’s commitment to quality, and its quality rec

gstanding successful relationship. We have been p0 years, and our continuous efforts to deliver the outstanding financial record is the starting point fity record for the next contract season. Our goal iel while work on ways to improve our current proghts on delivering quality to our everyday relatio


25

with whom

cord.

providing best people for our is to ocess. The

onship.



Commitment to Quality – In

Bank of America is committed tquality, by delivering superior seclass client satisfaction benchmaimproving client satisfaction. Wperformance results. Bank of Amclient satisfaction. It is part of a our important quality initiatives provided in this section.

Six Sigma - Bank of America iscommitted to the Six Sigma philour company culture. It is a meaAt a Six Sigma level of performopportunities/transactions. Six Sprocesses.

Driven for quality, the entire Baservice - has provided benefits fand revenue growth since inceptcompleted more than 120,000 quwe have certified more than 11,0the company. Our quality effortsresources use their skills to mantransitions.

Critical to Quality (CTQ) - A Cattribute of a service that is critiincorporated this service initiativaligned your CTQs to provide imsatisfaction.

Customer Service - Many bankwe go out of our way to make suBank of America regularly condclients how we are doing. Through this process we learn wOur goal is superior customer seus they are delighted with our se To ensure we continually meet ythese established quality standar

� Service issues will be ha

� Return phone calls are m

Form

t of Financial

centration Account

ntegrated into the Bank of America Cultur

to providing world-class client satisfaction and seervice to all of our clients. We are striving towardark of 90%, and we invest significant time in trac

We have been delivering world-class services with merica uses several tools to improve efficiency ancompany-wide quality and productivity initiativewe have implemented with the Treasury everyda

s the first bank in the world to initiate Six Sigma, losophy. This initiative is highly developed and masure of performance quality that strives for near p

mance there are no more than 3.4 mistakes per milSigma methods improve efficiency and effectiven

ank of America value chain - from sales through fufrom more than $2 billion combined in quality cotion for ourselves and our clients. Today, our assouality and Six Sigma courses online or in the clas000 Green Belts, Black Belts and Master Black Bs are more mature and many of our dedicated cha

nage large corporate business initiatives, including

CTQ is an element of design, characteristic of a pcal to quality in the eyes of the customer. We havve as part of our relationship with the Treasury. Wmprovement on critical issues that work on increa

ks say they have good customer service. At Bank ure our clients are satisfied and provide an excellducts Voice of the Client interviews and surveys t

what things we do well, can what areas we can stiervice, and each year, a greater percentage of our ervice.

your satisfaction on quality and service, our goal rds:

andled in a prompt, courteous and friendly manne

made in 60 minutes or less


26

e

ervice d a world-cking and

exceptional nd raise e. Some of ay are

and we are matured into perfection. lion

ness of

fulfillment to st savings ociates have ssroom. And Belts across ange g our

part, or ve We have asing your

of America, ent review. to ask our

ll improve. clients tell

is to provide

er



� The Sunset Rule: clientssolutions or status on out

� Associates will be proacttaken on their account

Internal Training - The bank cand productivity skills. Our goalof innovative products and solut “Bank of America Spirit” - Bapromote a culture of exemplary to being one of the most admiredleader in associate/client satisfacwillingness to bring great ideas Customer Satisfaction Survey

process for our Customer Call CCalls are monitored and measure

� Percentage of calls hand

� Percentage of calls aband

� Service level percentage

� Average speed of answe

The performance measures are rreviewed by departmental mana

Assurance to Quality

We want to continue as your bansolutions. We will provide you qefficiencies, eliminate errors andyou expect from Bank of Ameriwinning attitude with our initiatAll of the information provided products and services, and the excontract.

Form

t of Financial

centration Account

will be contacted with updates before the end of tstanding issues

tive and inform clients in advance of any changes

continuously provides training programs focused l is easy access, efficient, error-free service, and ttions that meet or exceed the Treasury’s requirem

ank of America has a Bank-wide “Spirit” campaigcustomer service. In addition, Bank of America id companies in the world. Bank of America contiction. We believe our “spirit” shows in our attitudand solutions to the Treasury.

s - Bank of America practices a Customer SatisfaCenter, Technical Help Desk, and Company Leveled against the following quality indicators:

led

doned

r (minutes:seconds)

recorded daily, reported to senior management moagers for process improvement and quality.

nking provider and as your trusted advisor for finquality improvements on our products and serviced deliver innovative products that reflect the highca. We have the team, products and financial resoive towards quality. above allows bank of America to provide you thexpertise required to meet and exceed the requirem


27

f the day with

s or actions

on quality the delivery

ments.

gn to is committed inues to be a de and

action l Support.

onthly, and

nancial es, increase

her standards ources, and a

e quality ments of this



III. Technical Plan

The Proposer must provide a tech

approach.

A. Assuming a contract award da

2010, provide an implementati

participant's current system. P

generating monthly ACH cred

participating agency locations

Bank of America is fully preparedelivery of banking services to sTreasury. We are confident we cmeet all of the technical requiremthe RFP. We believe as your curour longstanding successful relathan 20 years, the bank is confidperform the services requested i We understand the complexitiesand implementing new systems need to establish this operationathere will be minimal impact to there will be no start-up and conunnecessary commitment of FTE We have institutional knowledgeprocesses. We will continue to waccount. If new service requiremknow the intricacy of your systeeffective and solution driven app

Bank of America is currently prooutlined in the Treasury ConcenAmerica will seamlessly implemTreasury:

� The Treasury can move fTreasurer’s staff or its ag

� No “go live” implementaTreasury time and conve

t of Financial

centration Account

Highlights

� We are prepared for seaimplementation of conton/before start date.

� Bank’s Depository+ plaprovide “one account”

� Treasury will avoid star

costs with incumbent p

hnical plan, which explains their technical

ate of January 1, 2010, and a go-live date of M

ion schedule for start-up and conversion of the

Plan should assume a minimum of 33,000 indiv

dit payments to the Treasury and approximatel

s.

ed to continue support the can continue to ments outlined in

rrent provider and ationship of more dent we can n this RFP.

s of a conversion and, we do not

al foundation with the Treasury. As our longstandiyour current system. If product enhancement is n

nversion from the ground level saving the TreasurEs tied to implementing a new project.

e of the Treasury, and have worked with you to stwork with you hands-on for any enhancements to ments should arise, we have the capabilities, insigem to implement products and/or service in the mproach.

oviding the Treasury with the depository bankingntration Account RFP. Given our unique position,ment the new contract with the following benefits

forward with a new contract with no disruption togencies.

ation or conversion is needed of March 15, 2010 ersion costs.

III. Technical Plan

28

amless ract

atform will support.

rtup time,

program.

March 15,

e

viduals

ly 700

ing partner, necessary, ry

treamline your

ght and most cost

g services , Bank of to the

o the

saving the



� The Treasury and staff wa new Treasury system.

� Local client representativ

Our Implementation Approa

Bank of America understands thnew solutions, and the importancontinue to provide the Treasuryprocess as new products or serviservices in a timely manner and the bank, and not disrupting exisimplementation process Kristin the Implementation Advisor, proconduct weekly conference callspaperwork, testing, issues, conce We will continue to assign Belinnecessary set-up documentationan accurate and timely implemefinalized, the Implementation Adspecific requirements of the TreaTreasury a timeline highlightingconduct an implementation kick Critical to the success of your improvided role performed by the support will be crucial in ensurinrepresentation, communication aindividual will lead the Treasurycreate a customized approach. Taction items and timelines uniqurequirements. By way of overview, the followiAmerica:

� Implementation Meetin

meeting with the Treasurimplementation plan.

� Documentation – All neequipment and file speciinstructions. The ImplemTreasury and answer any

t of Financial

centration Account

will not encounter the time-consuming effort of im

ve in the Tallahassee office and team will remain

ach to Existing and/or New Products/Serv

he complexities of implementing new systems fornce of maintaining the highest levels of quality. Wy with extensive assistance in all phases of the imices arise. We will work with the Treasury to impto ensure a smooth transition while continually w

sting operations we have with you. During the Harrison, your Treasury Product Delivery Office

oduct partners and, as needed, a Technical Consuls with key Treasury staff members to cover the prerns and overall progress of the implementation.

nda Kephart your Implementation Advisor who pn and coordinates efforts with all areas of the bankentation. Once the scope and technical requiremendvisor will build a customized timeline that addreasury. The Implementation Advisor will then sen

g specific dates, requirements, and documentationkoff meeting.

mplementation is the vital communication and supTreasury’s “Program Champion”. This essential hng the acceptance and support necessary for the pand the ultimate success of your implementation.y’s team to work jointly with Bank of America’s tThis joint task force will designate accountability, ue to your needs, and design solutions around the

ing are steps taken when implementing services a

ng – The Implementation Team will immediatelyry’s staff to confirm its objectives and design a cu

ecessary service set-up forms, as well as any applifications will be provided to the Treasury with clmentation Advisor will review the documentation y questions.

III. Technical Plan

29

mplementing

n the same.

vices

r enhanced or We will mplement plement the working with

er, along with ltant, will rocess,

repares all k to ensure nts have been esses the d the

n, and then

pport high-level proper This team to assign Treasury’s

at Bank of

y schedule a ustomized

licable lear with the



� Supplies – The Treasurydesignated Client Servicpurchased from the bankcheck testing will be reqthe Treasury’s checks aralignment. This testing i

� Data Exchange Testing

is necessary to test with twork with you directly to

� Training – Bank of Amto best utilize our producWebcast, via telephone oguides at no cost to the Tof America, we will contavailable by providing adservices and on-going su

� Inspect – Post implemenTreasury and Bank of Amestablished. Discuss add

If needed in the future, we have new products or services arise.

Conversion

We are the incumbent financial iTreasury. The daunting task of cenhancement conversion is requbanking services for you. As shoan overview of implementation

Cost of Switching Financia

To help the Treasurer’s Office evlist of items that would be neceswere selected for this contract. Wwould be substantial for a contrawe have conservatively estimaterequired for conversion to a newoutlined below on the next page

t of Financial

centration Account

y can order supplies through the bank by contactince Advisor, or through an outside vendor. If checkk’s vendor, no testing is required; if an outside vequired in advance of the first check printing run. Te printed with the MICR line appropriate ink, cods provided at no charge to the Treasury.

g – For new services that require an exchange of dthe bank. The Treasury’s assigned Technical Cono ensure the testing is successful.

erica will work with the Treasury to train its staffcts and services. We will provide all training resoor in person, and we will provide operating manuTreasury. Throughout the Treasury’s relationship tinue to make the bank’s resources and product indditional training as needed, operating manuals fo

upport.

ntation review of project plan by joint teams frommerica to verify testing is complete and services aitional needs.

an implementation process in place to assist the T

institution now providing the specified services tconversion for services does not exist. In additionuired, eliminating the “go live” date as we continuown above, if new services are requested, we havplan.

al Institution Providers

valuate the cost of moving this account, we have ssary if a financial institution other than Bank of AWe believe the time and expense incurred by the Tact of this magnitude. From discussions with seved that more than 80 man-hours of Treasury staff w provider. Some of the tasks associated with a me.

III. Technical Plan

30

ng its ks are ndor is used,

This ensures des and

data files, it nsultant will

f completely ources via uals and user

with Bank nformation for any new

m the are

Treasury as

o the n, no ue our ve provided

prepared a America Treasury veral clients, time may be

move are



Con

New signature cards (time to pre

Treasury personnel time for impl

Agency deposit preparation instr

Distribution of new deposit ticket

Reprogram computer system for

Notification to trading partners/in

Notification to federal governmen

New online banking training/adm

Set up new wire transfer instruct

Maintain prior online banking

Maintain prior depository accoun

B. The Proposer should explain t

accomplishing the requiremen

also be identified.

In our overall approach to goverTreasury, as a special line of busgovernment banking group comneeds of our public sector clientsuccessful experiences while levsolutions and service to fit the spinvesting in new and enhanced paccess to funds, improved efficireporting. Bank of America is a government from the largest stat For this proposal, our approach Treasury. With the bank on the ffrom our experience with you, waccount structure. We have creatcontinue this approach as new so

Our capabilities start with our camanagement industry. The bankclients – this means that we seeksolutions to meet our clients’ lonlarge, geographically dispersed c

t of Financial

centration Account

nversion Components Required

epare and obtain signatures)

lementation project team meetings

ruction distribution and training

ts/endorsement stamps

r incoming/outgoing transmissions

ncoming ACH depositors

nt for incoming ACH deposits

ministrative setup

tions/agreements

nts

the approach, capabilities, and means to be use

nts of the RFP. Any specific techniques to be us

rnment entities, Bank of America considers thesesiness with unique needs and maintains a nationw

mprised of highly specialized professionals trainedts. Our mission is to provide government clients wveraging national best practices and tailoring our pecial requirements of each government agency. product solutions that address our clients’ needs fencies and fraud protection and more comprehenleading financial provider that serves every type tes agencies to the smallest municipalities.

is to provide continuity of products and services forefront of the latest technology in the industry, wwhich products and services will best suit the needted and piloted products for you, and have the resolutions arise.

apital and the commitment we have to the treasurk has embraced an approach of consultative advisok to have a holistic vision of your business and prng-term treasury goals. The diversity of the bank consumer bank as well as a major, global corpora

III. Technical Plan

31

ed in

sed should

, such as the wide d to serve the with advice, We are for faster nsive

of

for the we know ds of your sources to

ry ors with our rovide (both a

ate bank)



provides many benefits to our clsolutions. Bank of America has positioned to best capitalize on t As a Bank of America client, the

� Innovative solutions

� The strength of the Bank

� Increased visibility and c

� Improved process efficie

� Striving for maximum re

� Competitive and transpa

� Accurate and timely dep

� Innovative deposit repor

� A single point of contact

Bank of America is focused on sproven track record of adding vasolutions. Our commitment to trnumerous industry awards and a

� Best Cash Management

Treasury Management In

� Best Bank Financial Sup


� Best Bank Risk Managem


� Best Cash Management categories.

Treasury & Risk, 2008 an

� #1 Principal Bank, U.S.

Treasury & Risk, 2008

� #1 in volume among U.Controlled DisbursemenWholesale Lockbox.

(Ernst & Young 2007 U

volumes)

t of Financial

centration Account

lients as they seek payables, receivables and treasa clear vision with regard to evolving technologiethe changing environment to benefit our clients.

e Treasury will continue to benefit from:

k of America franchise worldwide

controls over your positions

encies

eturn on liquidity and an optimized supply chain

arent pricing

posit processing

rting solutions

t for customer service

supporting the Treasury’s continued success. We alue for our clients and delivering powerful and ireasury management and service excellence is eviachievements we consistently earn, which include

Bank – North America.

nternational, 2008 and 2009

pply Chain – North America.


ment – North America.


Bank, U.S. large corporate and U.S. middle mark

nd 2009

large corporate and middle market company cate

S. banks. For Account Reconciliation, Check Clent, Information Reporting-Internet accessed accou

U.S. Treasury Management Survey; based on J

III. Technical Plan

32

sury es and is

have a nnovative ident by the e:

ket company

egories

earing, unts, and

January 2006



� Leading National providlockbox services. Leadinmail, processing and che

� Largest receiver of ACH

� Ranked top-two for primGreenwich Associates, 2

While we are proud of our Treaswhat is most important is our fobusiness with Bank of America. regard to our clients’ satisfactioncustomer satisfaction surveys. It is our goal to provide the TreaThompson and Kristin Harrisonto offer. They know your busineexecutive managers to provide ysuccessful continuity of our rela

Our approach for meeting the re

� Implementation - As thRFP in-place with the Trunder this new contract oof March 15, 2010.

� Technical Approach - Wbanking services.

� One Account Product -accurately account for inall State agencies. We aagency location tracking

� Wire Transfer and AC

the Treasury to effectiveand ACH activity.

� Internal Accounting Sy

Requirements - Bank offile delivery capabilities cash positioning. The fulSection IV, Cash Manag

t of Financial

centration Account

der of lockbox services. First provider of nationwing market position both in volume and performaneck clearing).

H Payments. (NACHA rankings 2006)

mary cash management Web sites for CashPro On2009

sury Services awards and recognition throughout cus on our clients and your level of satisfaction in We continue to strive for the highest standards pn. And we will monitor our success using our ong

asury a comprehensive team of professionals, led , of whom are focused on providing you the best

ess and have engaged corporate level product partyou with the best products and services to ensure ationship.

equirements specified in the RFP includes the foll

he incumbent already having the services requestereasury, Bank of America will be ready to serve ton or before January 1, 2010, eliminating the “go

We will apply our proven approach for implemen

- Our Depository+ solution will enable the Treasuncoming cash, checks, and ACH deposits on a daiare prepared to continue to support the agency, 10g number housed in the auxiliary on-us field.

H - The Bank of America Direct reporting servicely account and track incoming and outgoing wire

ystem and Cash Management Information Sys

f America Direct provides the comprehensive repto accurately account for incoming cash and allo

ll capabilities of Bank of America Direct are descgement Information System.

III. Technical Plan

33

ide image nce (speed of

nline.

the world, n doing

possible with going

by Keith the bank has

tners and the

lowing.

ed in this the Treasury o live” date

nting new

ury to ily basis for

0-digit

ce will allow e transfers

tem

porting and ow for timely cribed in



C. Describe the approach for pro

capture, track and report acco

specified in the Scope of Servic

Your Bank of America team wilsatisfied with existing products, Harrison and your government trequirements needed to capture,accounts. Details of our productaccount are provided in the Scop The Bank of America Depositorwith the capability to capture, trparticipants. Currently the Treasapproximately 711 Depository+ Each agency subsidiary (or shadprovided to us by the Treasury. Tposting to this subsidiary (shadoaccount daily. Depository+ shadactivity and internal debits such Detailed reporting is available frinformation reporting. With Depfor every location. Each transactdescription, amount, date, and lomanage one bank account and e Depository+ allows the Treasuryfor each location/agency. This oaccount, reducing the time need The Treasury and its agencies prmillion in cash, more than 6 milThe Treasury requires a reliable flowing through the State of Floits agencies since 1987. We wiladdress the needs of our client.

t of Financial

centration Account

oviding a single bank account with the capabili

ount information of multiple statewide particip

ces. Provide details of your “one account prod

l continue to work with the Treasury to ensure yoservices and operations. Dedicated to your needs

team understand from an operational and function track and report account information for multiplts and services to handle multiple accounts to onepe of Service section.

ry+ product provides the Treasury with a single brack, and report account information for multiple sury has one Master Concentration Account and subsidiary accounts.

dow) account has been assigned a 10-digit referenThe location number is associated with each transow) account number, as they are transferred to thedow accounts will only allow for the posting of das chargebacks for returned items.

from the master account via Bank of America Direpository+, you access one account to view every ttion is reported on the master account with a tranocation number. This detailed information allowsasily reconcile each transaction.

y to identify all paper and electronic debit and creccurs with virtually 100-percent accuracy at the med to research and reconcile exceptions.

repare more than 170,000 deposits, accounting follion checks annually and more than 3 million ACsolution to address the significant volumes of ac

orida. The Depository+ solution has served the Trl continue to enhance the capabilities of this serv

III. Technical Plan

34

ity to

pants, as

uct.”

ou are s, Kristin nal level the e statewide

e master

ank account statewide

nce number saction e master deposit

ect transaction

nsaction s you to

edit activity master

or over $90 CH deposits. tivity reasury and ice to



D. Describe the reporting feature

Proposer’s website.

The Treasury can continue to ustransaction initiation. As you are already familiar, Banthe Treasury with online access America Direct, the Treasury haand current-day files or reports fspecified time through our Unat

Offering Real Time Access

As the Treasury is aware, Bank fast, online, real time access to acomputer and standard browser.reports, search for transactions a Report storage options are ten, 4suits your business requirementsbased services and added featurebank related data and transaction

Bank of America Direct Info

� Provides Global Access

locations throughout the

� Improves Cash Forecas

Bank of America accoun

� Improves Decision Mak

reports, and search for tr

� Eliminates Extensive T

eliminate hours of trainin

� Saves Time and Money

maintain, and train emplenhancements will be prof bank software.

� Offers Security and Co

passwords and digital ce

Bank of America Direct provideReporting includes all balances by credit and debit type, presentnumber. Detail reporting also in

t of Financial

centration Account

es available for the one account product access

se Bank of America Direct for information reporti

nk of America Direct is an Internet-based system to a comprehensive set of treasury services. With

as the ability to initiate scheduled requests of prevfor transmission to a PC or mainframe computer ttended File Delivery service.

to Account Information

of America Direct Information Reporting will proall of your account and transaction details using a This service allows the Treasury to view and cusand view account history.

45 or 60 days so you can select the report history s. We have integrated the functionality of traditioes that improve the notification, flow, and managn initiation.

ormation Reporting Benefits

s – Internet access to multi-currency accounts in mworld.

sting – Monitor balance and transaction informatnts and your accounts at other banks.

king – View current and previous-day reports, curansactions and view account history.

Training – Familiar Internet toolbars and navigating and thick operating reference manuals.

y – Eliminates the up-front investment made to inoyees on using bank software; automatic upgradeovided without the need to download or install ne

ontrol – Multiple layers of comprehensive securitertificates help keep your data safe.

es summary and as well as detail reporting. Summand summaries. Detail reporting breaks out credits amount, customer reference number and bank r

ncludes immediate availability, one day float and t

III. Technical Plan

35

ible through

ing and

and provides h Bank of vious-day at a

ovide secure, a personal stomize

that best nal PC-

gement of

multiple

tion for your

ustomize

ion to

nstall, es and ew versions

ty, user IDs,

mary its and debits reference two+ day



float for each credit and debit tyheld outside the U.S. Current-day information is updabank’s various transaction proce15 minutes, normally from 7:30 The Treasury is able to receive c

� Cash letters

� Lockbox deposits

� Wire transfers

� ACH transactions

� Returned deposited item

� Certain other checks and

� Balances and float

� Controlled disbursement

� Sweep/investment transa

Previous-day information is norBank of America Direct.

Reports are available to include combination of balance, summa Reports may be customized to reor particular range of dates. RepCSV or BA12. They can also be Previous-day reporting, sent throformats:

� BAI2

� MT940

� ASC X12 821

� EDIFAEastern FINSTA

� ISO 20022 XML Bank t

Future enhancements in 2010 toAmerica Direct gateway CashPrPrevious Day detail, but only besignificant cost savings as curren

t of Financial

centration Account

ype on accounts held in the U.S. or value date for

ated continuously throughout the day as it is receiessing systems and reported to Bank of America a.m. until 8:30 p.m. Eastern.

current-day reporting on the following transaction

ms

d commercial deposits

t (presentments and details)

actions

rmally available by 7 a.m. Eastern Monday throug

balance and summaries only, transactions only, oary and detail transaction information.

eport only certain accounts, certain transaction tyports can be viewed or printed or downloaded in He downloaded in Quicken, IIF and fixed-length fo

ough machine-to-machine, is available in the foll

o Customer Account Report V1

o Bank of America Direct resulting in our new Baro will allow Treasury to continue to have access e charged when it is accessed. This will provide thntly this information is provided and therefore co

III. Technical Plan

36

accounts

ived from the Direct every

n types:

gh Friday on

or a

ypes or a date HTML, PDF, ormats.

lowing

ank of to the

he Treasury a onsidered



accessed via M2M and Bank of to be made available by the enhaonly be charged if it’s accessed tIn addition to our previous- and Direct offers the following serviover the Internet:

� Wire Transfer initiatio

multiple currencies.

� Image Access – to view returned items and paid i

� ACH Transaction initia

direct deposit of payroll,and federal, state and som

� Receivables Reporting

information, including im

� Return Items Reportin

� Online statements and

statement and reports incaccount analysis statemestatements, loan reports a

� Reverse Positive Pay – suspect items and submi

� Account Reconciliation

information for items no

� Foreign Trade Services

processing.

� FX Wire and Draft init

either with or without fo

� Paid Item Inquiry – to number or by paid date.

� Account Transfer initia

� Stop Payments – to plac

� Positive Pay – to view imdecision to pay or return

t of Financial

centration Account

America Direct generating per item charges. It wanced Bank of America Direct/CashPro, but Treathrough Bank of America Direct/CashPro current-day information reporting service, Bank

ices to help clients manage their treasury and trad

n – to initiate domestic and international wire tra

and retrieve images of credits, deposits with assoitems.

ation – to initiate a full array of ACH transaction, preauthorized debits, corporate payments, internme local tax payments.

– to access check payment and lockbox remittancmages of check, invoice, correspondence and env

ng

reports – to gain faster access to various Bank ocluding DDA statements, account reconcilement ents, Sweep (overnight investment) statements, EDand others.

to view images of the previous-days paid items ft returns online.

n – to add and cancel check issues and submit cheot in the original transmission file.

s – for domestic and cross-border trade activity, r

tiation – to initiate transactions in more than 100 reign exchange.

search and view images of paid items by amount

ation – to transfer funds between Bank of Americ

ce cancel and search for stop payments on accoun

mages of positive pay exception items and notifyn item.

III. Technical Plan

37

will continue asury will

of America de operations

ansfers in

ociated items

ns, including nal transfers

ce velopes.

f America reports, DI

for possible

eck issue

eporting and

currencies,

t, by check

ca accounts.

nts.

y the bank of



E. Discuss reporting options you

and ACH activity on a daily ba

providing the above-mentione

As stated above, our current-dayTreasury with Wire Transfer and Current-day information is updabank’s various transaction proce15 minutes, normally from 7:30 Bank of America also offers cur(M2M) data transmissions, fileswith updates occurring half hourhourly updates until 9 p.m. Eastthey have the option, of specifyireceive transmissions at. Clientsdetail transactions only) since thdetail transactions up to that poi

F. Describe the approach to supp

specific emphasis on capabiliti

detail information, in accordan

Specifications for BAI Delimit

We will continue to provide the ASCII file, Version 2 with the suConcentration Account System a Balance and transaction informaversion 2 format via our Machincurrent day information can be r Data is available for retrieval fro

Bank of America Direct

� BAI Version 2 and 2A (B

� Comma Delimited (CSV

� PDF

� Microsoft Excel®

� HTML

t of Financial

centration Account

will make available for providing incoming wi

asis. Indicate relevant deadlines and time restr

d reporting.

y reporting through Bank of America Direct will pd ACH activity on a daily basis.

ated continuously throughout the day as it is receiessing systems and reported to Bank of America a.m. until 8:30 p.m. Eastern.

rrent-day reporting of accounts via machine-to-mas are created Monday through Friday on a predefinrly from 8 a.m. Eastern through 2 p.m. Eastern, fotern. M2M clients may receive all transmissions (ing which of those predefined times they would ls specifying times will receive incremental data (ihe last transmission unless they opt for full file reint)

port the Treasury’s Concentration Account Sys

ies to provide daily balance reporting and tran

nce with specifications provided in Attachmen

ted ASCII File, and Attachment 4, Illustrated B

Treasury a data transmission of a BAI delimited ummary and detail information you require into yas we do today.

ation is available through Bank of America Directne-to-Machine delivery channel. Both previous dareported via these delivery channels.

om the bank in the following formats:

Bank of America proprietary format)

V)

III. Technical Plan

38

ire transfer

raints in

provide the

ived from the Direct every

achine ned schedule

followed by (default) or ike to i.e. new fresh (i.e. all

stem, with

nsaction

nt 3,

BAI File.

format your

t and in BAI ay and



Machine-to-Machine

� BAI Version 2 -PreviousReporting) from our EDI

� ANSI X12 822 (Account

In addition, Bank of America Didownload daily or historical dataproprietary format), comma deliupdate their Treasury Managemdownloaded, data can be stored

G. Discuss anticipated response t

Financial Institution’s supplie

productivity issues that may a

On Bank of America Direct, infoPrevious day and 99.06% for Cu2008.

PERCENTAGE

Jul-08 Aug-08

99.55% 100.00%

PERCENTAGE

Jul-08 Aug-08

99.42% 98.91%

The Bank of America Direct sysspanning July – December 2008

Jul-08 Aug-08

99.5% 99.5%

In addition to our Bank of Amera 100% same-day resolution. Atteam, led by Kristin Harrison, wcustomer satisfaction as it relate

t of Financial

centration Account

s and Current Day Information ANSI X12 821 (InI System (Previous Day Information Only)

t Analysis) from our EDI System

irect, which you are currently using, allows the Tra in BAI version 2, BAI version 2A (Bank of Amimited (CSV), Microsoft® Excel® or PDF file forment workstations or other internal applications. Oat the client location for as long as necessary.

ime for transaction requests made by Treasury

d information systems. Describe the approach

rise from response time deficiencies.

formation reporting deadlines were met an averagurrent day during the six months spanning July –

E OF DEADLINES MET – PREVIOUS DAY

Sep-08 Oct-08 Nov-08 Dec-08

98.62% 100.00% 99.83% 98.91%

E OF DEADLINES MET – CURRENT DAY


99.57% 99.78% 99.83% 96.84%

stem availability averaged 99.0% during the six m8.

SYSTEM AVAILABILITY


99.4% 99.6% 100.0% 96.0%

rica Direct reliability, our customer service goal it a minimum, an inquiry is responded to same day

will ensure that we will provide you the highest leves operations and information systems.

III. Technical Plan

39

nformation

reasury to merica’s

mat to Once

y from the

h to mitigate

e 99.49% for December

8

%

8

%

months

8

s to support y. Your local vel of



Response times are measured inimplemented new technology tomeets established rates of complWe have met and responded to mtransactions, inquiries and issuecontinually improving our proceaverage response from June 200

In addition, the bank conducts pfeedback on our response times.our agreed-upon response timesmitigate productivity issues.

Linda Lehmbeck is the Treasuryrepresentative in Jacksonville anservice inquiries. In addition, Baresearch team to focus specificaquick resolutions. Linda is one of the most valuablcreating positive experiences thaevery interaction. The Treasury contacting Linda, as she is familissues related to research, depos

3874

98%

0

1000

2000

3000

4000

5000

Transaction

Request Volume

# of Request a

t of Financial

centration Account

nternally on a daily basis and reported on a montho better track this information. Bank of America cletion of client issues related to information repormore than 96% on average of the requests relatings since June 2008 with same-day resolution. We aess of tracking our response time. The table below08 to September 2009.

periodic external surveys, which allow our clients. The surveys have indicated consistent excellenc for our clients and have given us feedback to ena

y Services Advisor at the Government Service Cend assists the Treasury in handling all day-to-day ank of America has established a designated gove

ally on the needs of our government clients and br

le members of the Treasury’s client team. She is cat anticipate and exceed the Treasury’s expectatiowill continue to receive prompt and superior servliar with the Treasury’s accounts and experienced

sits and treasury management. The service center

2175

3684

96%97%

80%

85%

90%

95%

100%

Inquiry Problem

% Met SLA

long with % Met SLA by Category

III. Technical Plan

40

hly basis. We consistently rting. g to are w depicts our

to give ce in meeting able us to

enter customer

ernment ring issues to

committed to ons with vice when d in solving database



maintains up to 45 days of accoufacilitates a quick response. The service team managers are rtheir teams and responding as apthe Center Manager in each loca

t of Financial

centration Account

unt information, which is available immediately a

responsible for monitoring the lists of outstandingppropriate. Outstanding items also are reviewed wation and handled as appropriate.

III. Technical Plan

41

and

g cases for weekly with



IV. 3.1.Account Spec

The primary purpose of the ac

agencies and institutions made

wire transfer, and ACH deposi

concentration of funds from n

As the Treasury’s main depositocenter, wire transfer and ACH dthe Scope of Services in our resp We are very familiar with Treasuof funds concentration from nonthis account.

IV. 3.1.Account S

t of Financial

centration Account

cifications Overview:

ccount is to serve the deposit requirements of s

e into a Treasury account by means of over-the

its. A secondary function will be to support the

on-Treasury accounts through electronic fund

ory bank for the state, we are currently providing epositing solutions. Details of these solutions areponse under items: C, E, F and G.

ury’s needs and purposes for this account and then-Treasury accounts. We are prepared to continue

Specifications Overview:

42

state

e- counter,

e

ds transfers.

you banking e provided in

e importance e to support



V. 3.2.Account Opera

Responding Financial Institut

requirements in the Technical

A. The Department operates a

posted to agency specific a

The Treasury will require t

numbers to the individual

maintain their identity acc

field, and the master conce

the number of sub-account

The Treasury is responsibl

Account. The only services

authorized by the Treasury

Institution with a request f

services, the Financial Inst

services from the Treasury

constitutes grounds for the

The master account produ

at four levels as indicated b

Level 1: Agency (two

Level 2: Division (two

Level 3: Depositing L

Level 4: Serial Numb

In our years of partnership, Band quality communication. and seek consent and approvadditional services. The bank is currently providwe can continue to meet thes Depository+ enables the Trelevels shown in the table belincluded on the deposit ticke

V. 3

t of Financial

centration Account

ations:

ions should describe their capability to meet th

Proposal Package.

a statewide master concentration account with

ccounts at the Financial Institution.

the Financial Institution to assign separate acc

participating agencies, but the individual acco

cording to the required structure in the auxiliar

entration account must look like one account r

ts.

le for management of the Treasury Concentrat

s delivered to participating agencies are those s

y. In the event participants approach the Finan

for additional services or with a modification o

titution is to obtain authorization for the addit

y. Failure of the Contractor to follow this proce

e Treasury’s refusal to pay resulting charges.

uct must have the ability to track government t

below in the auxiliary on-us field:

o-position field)

o-position field)

Location (three-position field)

ber (three-position field)

Bank of America understands the importance of c We continue to commit to communicate with th

val before working with other participants to prov

ding the products and services listed in this requirse requirements throughout the next contract peri

easury to track agency and department transactionlow. These levels are included in the auxiliary onet.

3.2.Account Operations:

43

hese service

h deposits

count

ounts must

ry on-us

regardless of

tion

specifically

ncial

of existing

ional

edure

transactions

consistent e Treasury

vide

rement, and iod.

ns at four n-us field



Level

Level 1 Agen

Level 2 Divis

Level 3 Depo

Level 4 Seria

Individual subsidiary accounstructure in the auxiliary on-Account also will continue tnumber of subsidiary accoun

B. The account must operate

records at the total level (n

business the previous day).

auxiliary on-us field.

The bank is currently providwe can continue to meet thes The current Depository+ accupdating account records at prior-day detail required by tEastern on a daily basis. Banminimum 10-digit auxiliary

C. The Financial Institution s

time. The Financial Institu

receive same day credit.

The bank is currently providwe can continue to meet thes Check and cash deposits recprocessing location are crediby 4:00 p.m. Eastern in our bledger credited to the concenbanking centers are receivedare ledger credited on the neimmediate credit. Please seethese services.

V. 3

t of Financial

centration Account

Description Field Size

ncy Two positions

ion Two positions

ositing Location Three positions

al Number Three positions

nts will maintain their identity according to the re-us field specified in the RFP. The Master Conceto operate as a single, standalone account, regardlnts added to the Depository+ system.

on a statewide basis with no delay in updating

next day reporting of activity received as of clo

. It must provide the facility to track a minimu


count operates on a state-wide basis with no delaythe total level. We have been successful in delivethe Treasury in the daily BAI formatted file by 7nk of America will continue to support and track on-us field. This data is included in the BAI2 fo

shall process all deposits through the Contracte

ution shall provide their close-out time for depo


eived at a Bank of America banking center or casited promptly to the Treasurer’s account. Depositbanking centers and 2:00 p.m. Eastern at our cashntration account on the same business day. Deposd after 4:00 p.m. Eastern (2:00 p.m. Eastern at ourext business day. Electronic credits (ACH and wire section VIII, Depository Services for specific d


44

equired ntration less of the

g account

se of

um 10-digit

rement, and iod.

ys in ering the :30 a.m. the rmatted file.

ed Closeout

osits to

rement, and iod.

sh vault ts received h vault are sits in our r cash vaults) re) receive etails for



D. The Financial Institution s

information and support th

on a daily basis consistent w

(1) Financial Institution sh

the Treasury immediat

instructions from the T

shall, at Treasury's opt

Bank of America will cowithin 30 minutes after rTreasury Concentration A

Transactions are currentlcompletely automated enthrough rate, this means minutes and will meet yoour competitors, we do nbalances and positions wabilities to effectively mdelaying wires for that re We recommend that the by using the current day Client Contact Center is personnel. Bank of Amerreference numbers and p We are able to establish immediate release of wirto handle the normal actiapply.

(2) Provide notification by

settling on the current

The bank is currently proand we can continue to mWe are currently providiincludes electronic curre Bank of America Direct and ACH deposits receivACH credits could post t

V. 3

t of Financial

centration Account

shall provide current and previous day account

he Treasury's investment and cash positioning

with the requirements of this RFP.

hall process outgoing wire transfer requests ini

tely, but no later than thirty (30) minutes after

Treasury. Delays in processing wire transfer in

tion, lead to contract termination.

ontinue to adhere to the requirement of processingreceipt provided that collected available funds areAccount at the time of the request.

ly released on a first-in-first-out basis, and are pronvironment if properly formatted. Given our 96%the overwhelming majority of payments is proce

our 30 minute requirement. Please note that unliknot delay our outbound wire transfer payments duwith the Federal Reserve. The bank has confidencanage our position and will not penalize its clienteason.

Treasurer’s Office confirm their collected availabreporting available through Bank of America Diralso available to verify balances for authorized Trica Direct provides wire reporting to include fed

processing confirmation numbers.

an overdraft line of credit for the Treasury to assires when an overdraft occurs of a nominal amounivities of the State. Credit exposure is required an

y 8:00 A.M. Eastern Time daily of all ACH cred

day and provide hard copy output of detail tra

oviding the products and services listed in this reqmeet these requirements throughout the next contng Bank of America Direct Information Reportin

ent day reports that can be printed in your location

provides current-day reporting for all incoming wved in the Treasurer’s account throughout the dayto the Treasury Concentration Account after 8:00


45

t

g functions

itiated by

r receipt of

nstructions

g wires e in the

ocessed in a % straight-essed within ke some of ue to intraday e in its ts by

ble balance rect. Our

Treasury deral

ist in the nt sufficient nd fees may

dits that are

ansactions.

quirement, tract period. ng that n.

wire transfer y. Incoming a.m.



Eastern, as the Automateare required to provide imreceipt. We recommend tsummary reporting prioravailable balance.

(3) Provide web-based acc

wire transfer activity.

The bank is currently proand we can continue to m Wire transfer activity mabased reporting system abusiness hours (Monday Bank of America Direct and other electronic depoThe Treasury may accessdeposits received. Our WLinda Lehmbeck, can alsTreasury personnel

(4) Provide system-to-syste

Treasury’s Virtual Priv

account activity detail o

should reflect transacti

day. This information w

Understanding your systactivity information via Fthis request. Summary

Beginning ledger balan

Ending ledger balance

Total credits

Total debits

Collected balance

Collected balance perio

Detail

Bank Administration I

Amount

V. 3

t of Financial

centration Account

ed Clearing House may release payments after thimmediate credit for electronic transactions to ourthat the Treasurer’s Office access current-day detr to its investment cutoff time each day for an upd

ess and reports in a real time environment for

oviding the products and services listed in this reqmeet these requirements throughout the next cont

ay be accessed through the Bank of America Direat any time. Real-time reporting is available duriny through Friday, 8:00 – 5:00 p.m. Eastern).

provides current-day reporting for all incoming wosits received in the Treasurer’s account throughos this reporting at any time to gain immediate kno

Wire Room and our Client Contact Center represeso provide information for received deposits to au

em data transfers via File Transfer Protocol (F

vate Network (VPN). Information transfer mu

on a daily basis by 7:00 A.M. Eastern Time. Th

ions posted as of the Contracted Closeout for t

will include at a minimum, the following:

tem, we have a process in place that can transfer aFTP over your VPN by 7:00 a.m. daily. We can c

nce

od-to-date

nstitute (BAI) Code


46

is time. We r clients upon tail and dated

r incoming

quirement, tract period.

ect Web-ng regular

wire transfer out the day. owledge of ntative, uthorized

FTP) over

ust include

his detail

the previous

account comply with



Description

Date

Addenda Information

Depositing Agency

Sub-account

This information must

format ASCII file, Vers

include basic balance r

effect this notification c

The Treasury requires

Time each day. (See for

ASCII File, and Attach

We can comply with you9:00 a.m. The bank is curequirement, and we cancontract period.

V. 3

t of Financial

centration Account

be available as a data transmission of a BAI d

sion 2. If data transmission fails, backup notifi

reporting that normally is provided daily. The

can be by telephone, facsimile or electronic tra

back-up notification no later than 9:00 A.M. E

rmat Attachment 3, Specifications for BAI Del

hment 4, Illustrated BAI File.)

ur request and can provide back-up notification seurrently providing the products and services listedn continue to meet these requirements throughout


47

delimited

ication will

means to

ansmission.

Eastern

limited

ervices by d in this

the next



VI. 3.3.Cash ManageOverview:

Department will contract with

based access to account transa

shall also be available to the D

Technical Proposal (Form 3) a

system that will be made avail

associated costs and any requi

We have followed the RFP requTable of Contents and have provthese product and services, pleasassociated are provided in Part Irequirements.

We will continue to provide the solution, for your master and subsecure access to cash manageme

� Familiar navigation

� Streamlined processes

� Improved efficiency and

� Real-time processing

We will continue to support the information system with:

� Daily balancing reportin

� BAI2 formatted transacti

� Automated account netw

� Wire transfer and ACH c

The Treasury can provide DOR account access can be defined anAdministration, the Treasury can Bank of America Direct facilitatto services. The Treasury controto add, delete, or change user-levapplication, and can restrict useridentical to mailing documentaticontrol.

VI. 3.3.Cash Management Informa

t of Financial

centration Account

ement Information System

h the Financial Institution to provide the Treas

actions at the master and sub-account level. (T

Department of Revenue.) Respondents must pr

a detail of the description, capacity and flexibil

lable. This should include a complete breakdow

irements on the part of the Treasury.

irements of Form 3 Technical Proposal as indicatvided our response to the Scope of Services. For fse refer to section 3.5 Depository Requirements. AII Cost Proposal and is prepared in accordance of

Treasury Bank of America Direct, our Web-basedb account transaction access. Bank of America Dent information. Advantages include:

d control

Treasury’s internal accounting system and cash m

ng

ion detail

work administration

capabilities

personnel access to Bank of America Direct and nd managed. Through Bank of America Direct n determine who has access to account informatio

tes online administration of users and their respecols security online by designating one or two “admvel authorizations. Access is granted by account nrs to specific functions and dollar limits. The resuion to the bank, but much faster and completely w

ation System Overview:

48

ury web-

his system

ovide in the

lity of the

wn of all

ted in the full detail of All cost

f the RFP

d treasury Direct offers

management

specific

on.

ctive access ministrators” number and ults are within your



The system furnished by the su

software applications to enabl

prospective bank network. Th

transmissions received will be

including activity detail. Outg

transfer instructions (wire tran

Revenue must be able to perfo

incoming wire transfer and AC

As the Treasury is aware, Bank because Bank of America DirectTreasury data transmissions via Treasury’s requirement of outgowire transfer and ACH. The Treaincoming wire systems. You canactivity throughout the day. Bank of America will continue tformatted data requested. As disto summary and detail bank accoOutgoing data transmissions or rHouse (ACH) transactions can bDirect ACH Web-based services The Treasury currently uses BanUS Dollar wire transfers. Repeti

� Requiring one operator t

� Allowing one operator to

With non-repetitive or freeform different operators. Additional sBank of America Direct allows tapplications, including customeroffers an array of security optionOperator designations can includ

� Access by function (crea

� Access to specific accou

� Maximum dollar limit fo

� Number of approvals req

� Number of approvals req


t of Financial

centration Account

uccessful Financial Institution must include th

e the Treasury to establish a data link with the

he system will send and receive data transmissi

in the form of summary bank account inform

oing data transmissions will be in the form of f

nsfer, ACH, etc.). The Treasury and Departme

orm inquiries throughout the day to review and

CH activity.

of America Direct does not require software applt is a Web-based solution and is currently providiACH and Wires. The bank is currently meeting th

oing data transmissions with funds transfer instrucasury has access to all the functionalities of our A

n inquire, review and download incoming wires a

to provide the data link to our network for access scussed above, Bank of America Direct allows forount information for both current- and previous-drequests to wire funds and originate Automated Cbe accommodated both through our Payments Inits.

nk of America Direct for both repetitive and non-ritive wires can be established in two ways:

to initiate the wire and another to release the wire

o perform both functions.

wires, we require that wires be approved and releecurity options allow account-level and dollar-levthe Treasury to initiate wires using different methr-maintained wire templates, and non-repetitive wns, so the Treasury can tailor the system to meet ide:

ate template, initiate, and/or release, etc.)

unts

or approvals

quired to release repetitive and non-repetitive wir

quired to create a template for repetitive wires


49

he necessary

e

ons. Data

mation

funds

ent of

d download

lications ing the he ctions with

ACH and and ACH

to the BAI2 r the access day activity. Clearing tiation and

repetitive

e

eased by vel limits. hods or wires. This its needs.

res



For ACH origination, Bank of Acomprehensive yet flexible systehost of ACH capabilities, from dtax payments.

P

Streamlined ACH initiation

The system simplayout walks youtransactions and

Cost effective funds transfer

Electronic funds paper-based tran

Improved efficiency and control

The Treasury kndisbursement ac

Seamless file import capabilities

Files from other to re-key informaPayments DirectNACHA-formatte

Enhanced security and control

The Treasury cacontrol the creatdatabase encryp

Pass-through processing

NACHA-formattedelivered to the

Easy-to-follow screens help acti

� Activating Batches of T

should be originated, andneeded. The user can alssystem.

� Balancing Transactions

total dollar amount of ea

� Approving Batches – Tthat shows summary of iquickly reviewed for acc

� File Creation / Delivery

should be included in theprocessing.

� Real-time Processing –

ACH system.


t of Financial

centration Account

America’s Payments Direct ACH solution offers aem that streamlines access to ACH payments whidirect deposit to corporate trade payments and sta

Payments Direct ACH Benefits

plifies the process of inputting ACH transactions. A su through the data entry process, as well as allows yod files in standard NACHA formats.

transfer eliminates many of the expenses associatednsactions.

nows the precise settlement dates for collection and ctivity. System reports allow for full audit of daily activ

payment systems can be easily imported, eliminatingation such as vendor name, payment amount, and dut ACH can accept comma-delimited files, fixed formated files.

an establish customized user permissions to services tion and delivery of transactions to the bank. In additiption helps safeguard against unauthorized transactio

ed files created on your own platform can be reviewedbank for processing.

ivate, approve, and deliver transactions as outline

Transactions – Users select the batches of items, d update payment amount and other payee informso import a file of current payment information fr

s – After transactions are entered, the system dispach batch so that the user can easily balance them

To approve transactions, an authorized user calls uinformation for all activated batches. Transactioncuracy and approval.

y – An authorized user selects the approved batche ACH file. The user would then transmit the file

Once a file is transmitted, it is processed immed


50

a ile offering a ate and local

implified u to create

d with

vity.

g the need e date.

t files, and

which on, ns.

d and

ed below:

which mation as

om another

plays the .

up a screen ns can be

hes, which e for

iately by our



� Printing Reports – Sumand status parameters. R

The matrix below shows the reptransmission:

Direct Processing Reports

File Acknowledgement & Reje

File Totals

Batch Control & Reject

Entry Detail List

Account Receipt File

Direct Return Item Reports

Morning

Intraday

End of Day

Return Settlement Recon

Transmitted Return Item File

Direct Delete and Reversals

Requested Delete/Reversals

Entry Detail Recon

Additional detail regarding som

� Acknowledgment of Fil

� Batch Control Report –

� File Totals – number of unique file number

� Batch Control and Reje

each type of entry (credipre-authorized drafts

� Reversal and Reclamat

reclamation entries sent tdollar totals

� Returned Items Report

corresponds to the transa


t of Financial

centration Account

mmary and detail reports can be created by specifyReports can be printed via browser.

ports available on Bank of America Direct and via

REPORTS AVAILABLE

Time of Delivery

ects Within 30 minutes of receipt

Within 3 hours of receipt



Time designed by client

Eastern Time

9 a.m., current day

Every two hours

5 a.m., next day

9 a.m., next day

End-of-day, 9 a.m., any other

6 a.m., next day

6 a.m., next day

e of these reports is provided below:

le Receipt – total dollars and total items processe

– totals transactions processed and items rejected

f items and amounts presented, rejected, and proce

ected Items Recap – lists company/batch controt or debit) within a batch, rejects, and transaction

tion Entry Detail List – confirms all reversal andto us, trace number assigned, endpoints, effective

t – displays detail and consolidated returned itemactions posted to the Treasury’s bank account


51

ying date

a file

ed

, if any

essed by

l totals for ns initiated as

d e dates, and

m data, which



Companies that receive a high vtransmission. A transmission of accounts receivable system. We currently provide the Treasuthis. The Treasury can provide DOR account access can be defined anAdministration, the Treasury can The Proposer should be cogniz

transactions incoming to the T

As your longstanding partner foflow of transaction volumes durduring these high volume times.fluctuations that the state experiand the Department of Revenue implemented Machine-to-Machifor high volume data access acc In addition, our ACH, wire transhandle increased volumes both n


t of Financial

centration Account

volume of returns or NOCs may prefer to receive returned items can be applied directly to the Trea

ury an EDI 827 ACH Return file and will continue

personnel access to Bank of America Direct and nd managed. Through Bank of America Direct n determine who has access to account informatio

zant of the high volume and large dollar volum

Treasury during certain periods.

r treasury services, we innately understand the Trring certain periods and have successfully worked. Bank of America is aware of the peak times andiences. We have worked closely with the Treasureduring these time periods to monitor transaction

ine (M2M) delivery of previous day detail in 200ommodating the Treasury’s needs.

sfer and check processing facilities have ample canow and in the future.


52

a data asury’s

e to support

specific

on.

me of

reasury’s d with you d volume er’s Office activity. We

05 to allow

apacity to



VII. 3.4.Customer Se

The technical and operating re

and demanding. The Financia

specialized support relative to

on account activity, and handl

person serving as daily liaison

sensitive operational and contr

approved by the Treasury prio

such approval constitutes grou

The quality of our customer servservice from that of other providBank of America, we place a prevalue on our government relatioWe are dedicated in providing someet the long terms goals of thewhile keeping you abreast of thetechnology is one example of BaAmerica’s commitment to custo Your designated Product Deliveproviding you the highest level obest personalized service on a daProduct Deliver Analyst for accoRoedel will assist with your accfor a question or concern. Senioprimary contact to resolve overayou the highest level of service, Michael Bowen, Product Deliveresolve all your concerns with th To ensure the Treasury of our coservices and client satisfaction, Bacross the state and nation to enoccur, and service and quality w

We will comply and will work wresearch efforts, and as we have

VII

t of Financial

centration Account

ervice:

equirements of the concentration account are c

al Institution must provide daily personalized a

correcting account discrepancies, providing in

ling other operational concerns through a cent

n, and a senior manager to serve as a resource f

ract issues. Any research request is to be initia

or to undertaking the research effort. Failure t

unds for Treasury's refusal to pay resulting cha

vice and our commitment to technology differentders. At emium

onships. olutions to

e Treasury e latest ank of

omer service quality.

ry Officer, Kristin Harrison, has your undivided aof client satisfaction. Linda Lehmbeck will proviay-to-day basis. Supporting Kristin, Kim Martin ount analysis and product questions and concernsount opening needs and assist Linda if escalationr Client Manager, Keith Thompson, will serve as

all operational and contract issues. Ensuring that wthe Treasury also has Corporate Management’s a

ery Senior Manager, is on hand to make sure we fhe level set of service excellence.

ommitment to the highest level of work, productsBank of America is backed up by teams of professure that there is institutional continuity if anythi

will always be met and never compromised.

with the Treasury in getting approvals prior to init in the past, we will not charge the state for resea

Customer Service Rating

#1 (Tied) Excellent/Above A

Overall Customer Satisfact

(Greenwich Associates, 2008

. 3.4.Customer Service:

53

complex

and

nformation

tral contact

for resolving

ated and

to obtain

arges.

iates our

attention in de you the is your s. Rachel n is necessary s your we provide attention. fulfill and

and/or ssionals ng should

tiating arch.

Average

ion. 8)



VIII. 3.5.Depository S

The Financial Institution shall

accounts for the Treasury Con

will initiate all requests for new

In an effort to simplify the procedeveloped a Streamline Requestprocess are specific to the TreasDepository+ service. This procerequirements, ordering of suppliproper banking services. Openinbusiness days of receipt of the Sensure new accounts are properlservices are activated on the new

A. Agency Deposits:

Most agency deposits, exce

the Treasury Check Cashin

branches, either in person

agencies expect to receive a

are made. Describe the Fin

deposits with or without ca

making deposits at branch

deposit area, drive-in, or n

or Remote Deposit Captur

We have a significant markecenters and 1,442 ATMs. Thmake over the counter deposdetailed Banking Center Maoffices is located in the Part A receipt for provisional creaccepts the deposit. This recconsistent with the cutoff timtake place generally within t Generally, deposits dropped the next business day. Deposbanking center by the requirreceived by these facilities a

VIII. 3.5.Depository

t of Financial

centration Account

Service Requirements:

l establish a central contact for the opening of

ncentration Account. Division of Treasury staff

w accounts and changes to existing sub-accoun

ess of opening new agency accounts, Bank of Amt Form for the Treasury. The Streamline Request Fury for adding new agency accounts to the curren

ess includes the set up of the new account per the ies with the accurate location number and implemng New Account Locations can be completed withStreamline Request Form. Rachel Roedel stands rly set up and Kim Martin will ensure the proper bw account.

ept for certain deposits of the Department of R

ng Facility, are made by agency personnel at b

or through the night depository. In most cases

a validated deposit receipt at the time in-perso

nancial Institution’s deposit procedures for pro

ash. Include any restrictions or special require

h locations, such as use of branch lobby, comme

night depository. Deposits also maybe made usi

re.

et presence in the Florida with approximately 649he Treasury can continue to utilize our local bankisits and utilize our night drop facilities for agency

atch that includes the closest banking center to FloII Cost Proposal, as required.

dit for the deposit amount is provided at the timeceipt will indicate the date provisional credit is givmes shown earlier in this document. Cash verificatwo business days.

into a night drop, or Receipting Night Drop will sits dropped directly at an item processing site, cared deadline will receive ledger credit the same daafter the required deadline will receive next day cr


54

agency

f members

nts.

merica Form and nt contract

menting the hin three eady to

banking

Revenue and

bank

s, state

on deposits

ocessing

ments for

ercial

ing Lockbox

9 banking ing centers to y deposits. A orida state

e the teller ven ation will

be credited ash vault, or ay. Deposits redit.



In order to meet the needs ofBusiness Deposit® (QBD) se QBD provides same-day, probanking centers. A two-pockfrom the deposit ticket and cpeak hours and keeps you frThe result is greater efficien Our goal is to provide you supresenting deposits at bankinand account for large deposi As you aware, we have beenDetails of our Lockbox and and J respectively in this Sco Department of Revenue: D

courier service contracted

the Department.

Treasury Check Cashing F

include a pick up at the Tr

Tallahassee, Florida.

The selected Financial Inst

sufficient time to meet the

We will continue to process Facility for pick-up of checkitem processing site in suffic As a protection to the Treasurequest these agencies contin It is our long-term goal to hathan transporting the paper ineed to make changes to ourcurrent transportation from tthe Treasury to assist them inthrough an image deposit. It on the duration of this contra


t of Financial

centration Account

f your multiple locations, we will continue to offeervice at our Bank of America banking center loc

ovisional credit, allowing you to deliver deposits ket, tamper-evident, disposable deposit bag separachecks. QBD enables a teller to verify the cash duom waiting at the teller window while the cash is

ncy for you.

uperior customer service. We respectfully requestng center lobbies and drive, enough allotted time its when making deposits near the contracted clos

n providing Lockbox and Remote Deposit CapturRemote Deposit Capture services are provided inope of Services section.

Deposits for Department of Revenue are transp

by the Financial Institution at a location desig

Facility: The daily courier schedule established

reasury’s Check Cashing Facility, located in Th

titution must arrange to perform this function

Financial Institution’s current day processing

the Department of Revenue and the Treasury Chek deposits through our courier services to be delivcient time for current-day processing.

ury, the two mentioned agencies and Bank of Amnue to have the ability to recreate their deposits.

ave our banking centers transmitting checks for dtems for deposit. Because of these goals, should tr ground courier transportation network that elimithe Tallahassee site to Jacksonville, then we will wn having these deposits made at one of our bankint is not anticipated that this imaging goal would hact.


55

er our Quick ations.

to the ates the cash uring off-s verified.

t, when to review

se-out time.

re services. n section I

ported via a

gnated by

d above must

he Capitol,

in

schedule.

eck Cashing vered to our

merica, we

deposit rather the bank inates the work with ng centers or

have impact



B. Bank Statements:

Hard copy statements mus

CD-ROM of deposit ticket

the availability of receiving

3.5N relative to Image Tech

Bank analysis statements arecut-off via Bank of Americathe 10th business day of the mprovided to you by the 20th o We can provide the Treasuryinclude deposit slips, creditsdeposits and returned items.

C. Check Chargebacks

The process for handling r

transmissions of returns in

on the return file should in

entry (555, 557). In additio

should be provided electro

automatically associated in

The Department has an on

associate them with the cor

expedite agency collection

automated method for han

We will continue to provide transmission and Bank of AmReturn Item Image File (RIIyou returned item images, hoprocessing, we hope to expawith ERIN and RIIF, by elimitem image, image access allreturned item details are avaand the Treasury can access format. These files will contcurrent day with updates or aaccount.


t of Financial

centration Account

st be available by the twentieth (20th) of each m

ts and adjusting entries shall be provided week

g monthly bank statements electronically. (See

hnology.)

e available online the following business day aftea Direct. Online analysis statements are available month via Bank of America Direct. Hard copies aof each month.

y with a weekly CD-ROM of your imaged items ws and deposit corrections for cash letters and over-

s and EFT Returns:

returns (checks and EFT) will include daily file

n a standard format such as NACHA or EDI. E

nclude unique data that corresponds to a BAI f

on, an image (front and back) for each returned

nically along with an index that allows the ima

n a one-for-one basis with its electronic return

ngoing pilot program to accept indexed image f

rresponding electronic return file record. This

efforts. These requirements will provide DFS/

ndling returns.

Electronic Return Item Notification (ERIN) via Emerica Direct. We will continue to provide ERINF) which is indexed to Treasury. We are currentlyowever as the Treasury desires reducing paper fo

and the RIIF pilot. As the Treasury is beginning tminating mail time and manual data entry of a paplows information flows to be significantly improv

ailable through your EDI 827 file, Bank of Americreturned/reclear reports or download the details i

tinue to be delivered as they are today and can be available the day after the items are charged back


56

month. A

kly. Provide

Section

er statement no later than are currently

which may -the-counter

e

Each record

file return

d check

age to be

file record.

files and

process will

/Treasury an

EDI N and our new y mailing r better o experience per return ved. ERIN ca Direct in a BAI available

k to the



The faster the Treasury is aleinformation into their systempayment and limiting lossestransmission for returned ch (1) Check Chargebacks. T

endorsement system, w

chargeback activity by

for special handling of

Treasury. Examples inc

chargebacks for a parti

presentation.

Checks that have been

sent through the bankin

a second time, they bec

determine if chargebac

whether the charges wi

will be posted with the

chargebacks will be pre

procedures:

The Treasury can continucontinue to follow the inspecial handling. We also Through our existing conprocedures for endorsemaccommodate the Treasuitem instructions by agendepositing location can bredeposited one addition Bank of America currentrequirements outlined inthese requirements. This

� Chargebacks that

� A single chargebdaily basis

� A charge that is p

� A debit that is rec


t of Financial

centration Account

erted to your returned checks and can integrate thms and processes, the greater their chances of rece. Treasury can benefit from the speed of electronieck information.

he Financial Institution will assist in implemen

which will serve to facilitate the Treasury's segr

depositing agency. The option to implement in

specific return items will be made available to

clude special handling of large dollar returns,

icular depositing location, or resubmitting for

deposited and returned for insufficient funds

ng system one additional time. If these items a

come chargebacks to the Treasury. Treasury w

cks should be charged to the master or sub-acc

ill be posted at a summarized or detail level. T

appropriate BAI code for chargeback debits. T

esented to the Treasury in accordance with the

ue this with Bank of America as you do today. Wnstructions you have given us for Return Item proo will continue to process your Cash Letter as we

ntract, Bank of America has established special hment in our Return Items Processing Department tury’s needs. The option to implement special handncy or department for large dollar returns or for sbe accommodated. Currently, all returned items anal time.

tly processes all returned items in accordance witn this section of the RFP and is prepared to contins includes:

t are charged to the account designated by the Tre

back that is debited to the Treasury designated acc

posted with a corresponding BAI code

corded for all returns, regardless of the originatin


57

his eiving ic

nting an

regation of

nstructions

o the

second

should be

are returned

will

count and

his charge

The

e following

We will cessing and

e do today.

handling to dling return pecific re

th the ue to meet

easury

count on a

ng location



� Adherence to req

� Timely completioreporting within t

(a) The Financial Instit

according to the firs

number.

We will continue to sreturn of items accornumber*

*We would like to note th

the dollar amount (lowes

letter for each location.

upon the RFP request to

(b) The Financial Instit

the return items and

preparing return ite

an item is missing o

image as replaceme

We will continue to rtoday. Resolution of return items. If an iteTreasury Service Adv

(c) If an image cannot

deleted from the ch

Upon securing the i

for that image.

We will continue to f

(d) The Financial Instit

that they are receiv

the original charge

We will continue to dovernight to the Treabusiness day from theliminate the need fobeginning to experien


t of Financial

centration Account

quirements for missing items and facsimile reprod

on in order to ensure the delivery of reporting itemthree business days from the bank’s original char

tution will physically sort and batch return ite

st seven (7) positions of the endorsement's loca

sort and batch return items as you require. Sortingrding to the first seven positions of the endorseme

hat currently, Bank of America sorts and batches return item

st to highest). Sorting by the seven-digit location numbers r

We are, however, able to accommodate the Treasury requir

change the way the process is handled today.

tution will resolve any discrepancies prior to d

d associated listings to the State. If during the

ems for presentation to the Treasury, it is disc

or illegible, the Financial Institution will secure

ent in the event the original cannot be located.

research and resolve discrepancies of return itemsany discrepancies will be done prior to the delive

em is missing the Treasury can contact Linda Lehvisor to obtain a copy of the item.

be located or is illegible, the amount of the item

argeback totals until a legible image can be pr

image, the Financial Institution may charge th

follow this process with the Treasury as we do tod

tution shall deliver the returned items overnig

ed by Treasury no later than the next business

date.

deliver the returned item image replacement docuasury to ensure they are received no later than thehe original charge date. We hope to work with the or image replacement documents. As the Treasurynce with their new Return Item Image File pilot,


58

ductions

ms and rge

ms

ation

g and batch ent location

ms according to

require a cash

rement based

delivery of

process of

overed that

e a legible

s as we do ery of the hmbeck,

m will be

roduced.

he Treasury

day.

ht to ensure

s day from

uments next Treasury to

y is by



eliminating mail timeaccess allows inform

The faster the Treasuinformation into theireceiving payment anadvice and returned cbenefit from the spee

(e) The Treasury would

processing of return

of returned checks.

automate the proces

Include specificatio

i. Process to prov

returned to inc

Return dollar a

ABA number o

Drawee accoun

Check serial nu

Reason for Retu

Deposit accoun

Date of Return

Date of Deposit

ii. Process to prov

for checks / IR

Deposit Accoun

Deposit Date / P

Serial Number

Amount Sequen

Return Reason

Chargeback Ac

MICR Account

Cycle Code

Sequence Numb

ID


t of Financial

centration Account

e and manual data entry of a paper return item immation flows to be significantly improved.

ury is alerted to your returned checks and can inteir systems and processes, the greater their chancesnd limiting losses. In addition to the standard retuchecks or image replacement documents, the Treaed of electronic transmission for returned check in

d like to receive proposals that will automate t

ned check chargebacks and the electronic re-p

Describe the financial institution’s procedure

ssing and electronic re-presentment of returne

ns and costs for each of the processes.

vide an electronic file to the Treasury of check

clude the following information:

amount

of drawee bank

nt number

umber

urn

nt number

t

vide an electronic file to the Treasury of Index

RDs to include the following information:

nt Number

Post Date

/ PC Field

nce Number

Code

ccount

t Number

ber On File


59

mage, image

egrate this s of urned check asury can nformation.

the

resentment

to

ed checks.

ks/IRDs

xed Images



The bank is pleased tand our Return Item continue to automate

Electronic Return

Bank of America is precleared items throuusing information abusing a BAI File usin As provided above, i

� MICR line fro

� ABA number

� Item serial nu

� Account num

� Amount of ite

� Reason for re

� Deposit accou

� Account num

� Date item wa

� Date item wa

� Maker and/or

ERIN clients may ch

� Return item c

� Recleared ite

� Both chargeb

Return Item Image File

image access of your retuTreasury the specificatio

(f) The Financial Instit

presentment of retu

The standard function foto the deposit account, an


t of Financial

centration Account

to continue to provide ERIN to meet the requiremImage File for the requirements described in ii. W

e the Treasury’s return item processing as we are d

n Item Notification (ERIN)

providing timely electronic notification of returneugh our ERIN services as detailed below. The Trebout returns via online by using Bank of America ng unique BAI Codes, or an EDI 827 Transmissio

information available with ERIN includes:

om a returned item

r of drawee bank

umber

mber

em

eturn by drawee bank

unt number

mber to be charged

as deposited

as charged back or recleared by Bank of America

r store number – optional (available on chargebac

hoose to receive information on:

chargebacks only

ms only

back and recleared items

e Transmission is designed to meet the Treasuryurned items that are indexed for easy access. It p

ons as described above in ii.

tution shall describe their process for the elect

urned checks / IRDs using ACH.

or returned item processing is a chargeback. A chand an advice is mailed.


60

ments in i. We will doing today.

ed or easury is Direct,

on.

cks only)

’s needs of provides the

ronic re-

arge is made



The standard characteris

� Single debit to deadvice)

� Returned item ad

� Returned items m

Returned Item Reclea

First presentment items, presented to a drawee baReclear instructions mayitems over a specified do

Special Handling Optio

� Returned Item A

account.

� Returned Item A

(alternate) addres

� Returned Item D

address.

� Returned Item C

returned items byor stores deposit required to use seserial number fieincluded in the panumber used whe

� Returned Item T

you to make recleitems and amoun

� Returned Item F

designated fax nuby the Treasury.

� Returned Item P

items mailed to a

� Returned Item E

� Returned Item S

courier or other p

Bank of America offers orepresent checks as an A


t of Financial

centration Account

tics of a returned item chargeback are:

eposit account (one debit equal to sum of items li

dvice (all returned items listed on a multiple page

mailed to deposit account address

ar

which are returned as NSF or uncollected funds, ank a second time. Reclear instruction set up is rey indicate either all eligible items are to be reclearollar amount should be recleared.

ons Available

Alternate Charge – Debited to designated (altern

Alternate Address – Mail advice/items to designss.

Duplicate Advice – Mail duplicate advice to desi

Customer Reference/Store Number Processing

y customer reference/store number where multiplto a single account. Each location/store depositinerialized credits with a customer reference numbe

eld of the MICR line, and the location/store numbayee endorsement. Store #999 is the nationwide den an actual store number is missing or illegible.

Telephone Advice – A telephone call to the Treaear/chargeback decision and/or identifies total nu

nt of returned items that are charged back to the ac

Fax Copies – Copies of advice/item(s) are faxed umber. Faxing can be set up for same day or next

Photo Copies – Duplicate copy of advice and phoa designated address.

Email – Delivery of items intraday or end of day.

Special Delivery – Delivery of returned items byproviders, as requested by depositor.

our Re-presented Check by using ACH (RCK) seACH. This service typically increases the collectio


61

isted on

advice)

are quired. red or only

nate)

nated

ignated

g – Identifies e locations

ng items is er in the

ber must be default store

sury allows umber of ccount.

to a t day receipt

otocopy of

.

y overnight

ervice to on rate by



about 15% to 20% over tis typically approximatel Eligible checks – In ord

� Personal (consum

� Returned as non-

� Less than $2,500

� Two-party check

� Dated 180 days o

� Two or less previ

Notice requirements – Bnotify the client that theireturned for insufficient the point of sale, a receip

Number of presentmen

� Two ACH based

� If there were twoadditional ACH b

Return of entries – Anyback to the client’s accou Responsibility for reten

return all imaged checksaccount analysis statemewhich represents the num

(2) EFT Returns: EFT retu

through a Daily EFT R

items. Debits for all EF

account unless otherwi

File, Attachment 6.

The Treasury will continmaster concentration accyou to change this. Bank of America will coDaily EFT Return Item F


t of Financial

centration Account

the average collection rate of the paper reclear prly 50%).

der to be eligible for, the items must fit the follow

mer) checks only

-sufficient funds (NSF) or uncollected funds (UCF

0

ks only

or less

ious presentments

Before the service can be established, the merchair return item may be collected electronically if thor uncollected funds. Notice should be containedpt or on monthly billing statements.

nts – Three debit attempts are allowed:

(RCK) representments plus the initial debit attem

o previous physical paper check debit attempts, onbased (RCK) debit attempt can be made

y RCK items that are returned uncollected will beunt.

ntion of original returned item – Bank of Ameris that have had their representment attempts exhauent will show a line item charge for “Final RCK Cmber of items that have been charged back by the

urns will be delivered to the Treasury electron

Return Item File. This file will include all retur

FT returns shall be charged to the master conce

se instructed. See specifications for the EFT R

nue to receive an EFT Return Item File as you do count will be the charged account unless we are in

ontinue to capture the requested information and dFile to the Treasury in accordance with the forma


62

rocess (which

ing criteria:

F)

ant must he check is d on a sign at

mpt

nly one

e charged

ica will usted. The Chargeback” e bank.

nically

rned EFT

entration

Return Item

today. The nstructed by

deliver a at provided in



Attachment 6 of the RFPand returned item advicereporting and facsimile aThe information is madeday basis. The informatiooriginal settlement date, information, and a return

D. Programming:

During the term of the Con

may encounter the need fo

Institution’s systems contin

Financial Institution shall

to ensure that Treasury's sy

necessary by Treasury.

Provide information on yo

modifications. Provide the

resources on Form 5.

The bank takes a consultativpast. Any testing of systemsBelinda Kephart your Impleand the appropriate technicahave coordinated with your pcustomization, we can continassociated with this service iprogramming to our systemsapply. Bank of America wilbillable programming hours,necessary to bill the Treasury

E. ACH Origination:

Treasury Certificate of Dep

the Treasury in the collecti

by providing access for deb

clear at accounts designate

that participate in the Trea

receipt of a file, in NACHA

Institution by the Treasury

Approximately 93 interest


t of Financial

centration Account

P. The Treasury will continue to receive notificatioe data in this file. Bank of America Direct informaare alternative delivery methods available to the Te available on a current-(posting) day basis and onon contained in this advice includes the originatioreturn date, the majority of the originated transac

n reason.

ntract resulting from this Request for Proposa

r programming resources to ensure the Financ

nue to work with Treasury’s systems. The selec

provide appropriate programming resources a

ystems can respond to required changes as dee

ur experiences and/or capabilities regarding sy

hourly rate for Financial Institution program

ve approach on providing you this service as we hs will be coordinated through our implementationmentation Advisor will manage the testing with t

al resources in the various operations areas of the previous needs for a Technical Consultant for accnue to provide this expertise as needed. An hourlyis provided in Form 5 if the customization requires or requires significant man-hours, a per hour chl proactively explore solutions and options that d, to avoid additional expense to the Treasury. It hy for this in the past.

posit (CD) Program: The Financial Institution

ion of interest and principal due on certificates

bits to the Automated Clearing House. These d

ed by commercial banks and savings and loan

asury CD Program. This service requires the m

A format, via a secure transmission to the Fina

y for delivery to the Automated Clearing Hous

and principal payments are originated month


63

on of change ation Treasury. n a previous-on date, ction

al, Treasury

cial

cted

as necessary

emed

ystem

ming

have in the n area. the Treasury bank. As we

count y rate es

harge could do not require has not been

n will assist

s of deposit

debits will

associations

monthly

ancial

e.

hly.



All pricing for these servic

We currently assist the Treasdeposit through an ACH debTreasury CD Program. Our ACH Debit Origination

� Flexibility in initiatinNACHA- or ANSI-fo

� Expedited notificatio(NOC) to help lower

The diagram below highligh

Managing an ACH Debit

The Treasury and agencies oauthorization from consumecan be done when a service cpart of an ongoing campaignof our clients periodically inand a signup form with a moUsing information from the create a file of bank routing repetitive) payment amountspopulated when due. The Tr

O1

5

Consumers/Employeesor Companies

Receiving Institutions:

• Validate and balance e

• Debit/credit accounts

• Include ACH transaction account statement

Authorize ACH


t of Financial

centration Account

es must be included in the Cost Proposal, Form

sury to collect interest and principal due on certifbit secure transmission file to banks that participa

service provides the Treasury with the following

ng fixed or variable payments transmitted in eitheformatted file for ACH origination

on of returned ACH transactions and Notificationr delinquency and collection challenges.

hts how the Treasury’s direct debit program works

t Origination Program

originating ACH transactions are required to obtaers before initiating recurring ACH debit transacticontract is signed, at the time services are implemn to increase usage of automated withdrawal prognclude brochures explaining how direct debit progonthly invoice. completed authorization form, the Treasury and atransit and consumer bank account numbers. Fix

s can be added to the file at that time or variable areasury would then transmit the file to the bank w

How ACH Works

Originating Financial Institution

2

3

4

Company

Validates balances & prepares entries for

receiving institutions

Originating Financial Institution

• Processes On-Us transactions

• Produces automated file for all other items to send to ACH.

entries

ion information t.

ACHACHACHACH

Creates ACHs to send

to Financial Institution

ACH


64

m 5.

ficates of ate in the

g benefits:

er a

s of Change

s.

in written ons. This

mented, or as grams. Many grams work

agencies can xed (i.e., amounts with an



effective date (consumer’s dOn the effective date, the bawill apply a debit to the consWhen files are received prioavailability for ACH transac

Marketing Your ACH De

Consumers have indicated thprograms when they have th

� Ability to adjust a pa

� Ability to schedule w

� Ability to skip a paym

� Stated quality controresolution

� Vendor notification otheir account

� A financial incentivecharges or fees, addit

The National Automated Clehelp market a direct debit prsite, www.nacha.org.


t of Financial

centration Account

due date) of up to 30 calendar days from the transmank credits the Treasury’s account, and the consumsumer’s account.

or to 9:00 p.m. ET, Bank of America provides samctions debiting or crediting accounts at Bank of A

bit Program

hat they are more willing to participate in direct dhe following:

ayment amount

when a payment will debit their account

ment without incurring late fees

ol measures to prevent errors and to provide for qu

of the amount of a payment prior to a transaction

e, such as a discounted loan or premium, lower setional days to pay, etc.

earing House Association’s Web site has numerourogram. Additional information can be found on t


65

mission date. mer’s bank

me-day America.

debit

uick problem

posting to

ervice

us tools to their Web



F. Incoming ACH Paym

To accomplish its objective

electronic means, the State

addenda records. The Fina

formatting payment transa

Treasury to retrieve payme

Financial Institution, sort a

agency, and update state ac

(1) The Treasury or applic

originators of ACH pay

Institution to format re

(2) Payments may be recei

limited to, PPD, CCD, C

(3) All pricing associated w

Cost Proposal, Form 5.

We will continue to process Bank of America can receiveand deliver entry detail and ahave worked closely with thhave the appropriate data avAutomated Clearing House. We will continue to work withe data we receive is availapurposes. We currently provvia transmission and an EDI Bank of America is in full cocapable of receiving and proentry class codes supported bincluded in our Cost Proposa


t of Financial

centration Account

ments:

es of receipt, posting, and distribution of paym

e has developed specifications for entry detail a

ancial Institution will be required to assist the T

actions received in various entry formats to en

ent information, including addenda data from

and distribute payments according to the recei

ccounting records.

cable state agencies will be responsible for prov

yments with information necessary for the Fin

eports and deliver transactions according to sp

ived in standard NACHA formats, including, b

CCD+, EasternX, and IAT.

with incoming ACH payments must be provide

.

the Treasury’s incoming ACH payments as we do

e both ACH debits and credits and will continue taddenda records required by the Treasury. In the

he Treasury and the DOR to ensure that incoming vailable in the entry detail record we receive from

ith the Treasury, the DOR and other agencies, to eable in the proper formats for reporting and transavide this data to the Treasury in an ACH receipt fiI 820 file.

ompliance with NACHA standards and formats. ocessing PPD, CCD CCD+, CTX, IAT and all othby NACHA. Our pricing for incoming ACH payal response.


66

ments by

and

Treasury in

nable the

the

iving state

viding the

nancial

pecifications.

but not

ed in the

o today.

to capture past, we payments

m the

ensure that action posting file delivered

We are fully her standard yments is



G. Funds Availability:

The Treasury will require

wire transfer, EFT receipts

credit. It is expected that d

time. No holds will be plac

The Treasury is currently oncontinue to offer this to you.this section. Our goal is to provide you supresenting deposits at bankinand account for large deposi

H. Cashing of State Wa

The Financial Institution w

payable to individuals if th

(1) The warrant is not alte

(2) The warrant is not stal

(3) The presenter of the wa

acceptable to the Finan

A fee of not more than $2.0

service.

Bank of America will contindated for those payees who c The bank will comply with a


t of Financial

centration Account

100% one- (1) day availability on checks depo

s and other "ready money" deposits will receiv

deposits will be made close to the Contracted C

ed on funds deposited into these accounts.

n the most accelerated schedule that we offer and . We will comply with your request with the item

uperior customer service. We respectfully requestng center lobbies and drive, enough allotted time its when making deposits near the contracted clos

arrants:

will be required to negotiate State of Florida w

he following conditions exist:

ered.

e dated, e.g. over 12 months old.

arrant is the payee and can present identificati

ncial Institution.

00 per warrant may be charged to the payee fo

nue to honor State Warrants that have not been altcan present proper identification.

a fee charge of no more than $2 per warrant.


67

sited. Cash,

ve same day

Closeout

we will ms listed in

t, when to review

se-out time.

arrants

ion that is

or this

tered or stale



I. Lockbox Services:

Lockbox services shall be a

State currently has one (1)

sent directly to each agency

Proposal, Form 5.

Describe the Financial Inst

pricing, and method of not

We will comply with your reimage lockbox site in Atlantservices are provided in the

Wholesale Scannabl

The Treasury is currently uscredit card payment types, pinformation needed to post p

Features

� Processing flexibility – types in one lockbox.

� Image capabilities – Ofremittance, check and retransmission. Images are

� Multiple lockbox locati

Angeles, St. Louis and S

How the service works

The service combines scannsolution. We sort payments bmanner using either electrontechniques. The transactionsa single, complete transmiss


t of Financial

centration Account

available to locations interested in using the se

agency using lockbox services. A monthly invo

y using this service. Include this cost on the Co

titution’s Lockbox Services, including daily cu

tifying the agency of deposits processed.

equest as the Treasury’s is currently using our whta, Georgia for Image Lockbox services. The costCost Proposal.

e Lockbox

ing Wholesale Lockbox to efficiently process botproviding you quick access to the related remittanpayments and update accounts receivable on a tim

Accommodates both scannable and non-scannab

ffers the option of viewing both scannable and nolated correspondence via the Web, CD-ROM or i

e available in black and white TIFF or color JPEG

ions – Available at our Atlanta, Boston, Chicago,San Francisco sites.

able and non-scannable payments into a single loby payment type and process them in the most effnic scanning technology or traditional wholesale ps are posted online and we can send all deposit infsion and remittance package.


68

rvice. The

oice will be

ost

ut-off time,

holesale and ts for these

th check and nce mely basis.

ble payment

on-scannable image

G formats.

, Dallas, Los

ockbox fficient processing formation in



Wholesale Lockbox Process

Image Lockbox

As the Treasury is aware, outechnologies to speed the deFor example, intelligent charamount and to improve the ascanners are used to capture With the image system, captenvelope and accompanyingfirst provider of image lockbthe bank remains committedclients. The processing systeassist you in managing daily

Benefits for the Treasury inc

� Improved Days Salesexception research, r


t of Financial

centration Account

s Flow Diagram

ur image-based lockbox platform incorporates seveposit of your checks and capture of your remittanracter recognition (ICR) is used to read each checaccuracy of key entered remittance information. Hdocument images.

turing easy-to-read, high-resolution images of theg documents is an integral part of the lockbox probox services and a completely image-based lockbd to eliminating paper handling and storage costs em includes many flexible information delivery fey receipts.

clude:

s Outstanding through quicker access to remittanresolution and posting


69

veral nce detail. ck’s courtesy High-speed

e check, ocess. As the box network, for our eatures to

ce data for



� Better credit decisionpayment information

� Access to current dayoption for multiple in

� Customized searches

� Use of online reportssupplemental keyed d

� Simultaneous access areas of your companCustomer Service

� Reduced storage andthe cumbersome dail

� Streamlined image ar

� User friendly functiofrom the Web page

The bank has developed andwholesale lockbox activity. Oavailability and check cleariare as follows:

� Early Morning Clear

� Mid Morning Clearin

� End of Day is 4 p.m.

� Saturday is 12 p.m. E

� Sunday is 10:30 a.m.

The cutoff time for same-daysame-day processing correspstaffing procedures allow ussame-day processing.


t of Financial

centration Account

ns and risk management due to faster availability n

y data and images using a standard Web browser ntraday updates to data

s to quickly respond to customer inquiries

s bearing complete remittance data, including MICdata

to critical receipts information and images withinny, such as Accounts Receivable, Credit, Collecti

d physical paper transportation costs through elimly mail out package

rchival storage via CD-ROM, download or transm

onality to quickly print images via a hyperlink to a

d operates a formalized multiple deposit schedule Our deposit schedule is a result of continuous surng deadlines. Specifically in our Atlanta site, dep

ring is 1 a.m. Eastern Monday through Friday

ng is 7 a.m. Eastern Monday through Friday

Eastern Monday through Friday

Eastern

. Eastern

y ledger credit is 4 p.m. Eastern. Our last mail picponds with the deposit schedule selected by the cs to adjust staffing to accommodate volume fluctu


70

of lockbox

with an

CR and

n multiple ions and

mination of

mission

a pdf file

for rveys of mail posit times

ckup for lient. Our

uations and



J. Remote Deposit Cap

Remote Deposit Capture sh

service. The State currently


scanner models, capabilitie

Institution must bill agenci

the Cost Proposal, Form 5.

We are pleased to continue tour enhanced Remote DeposTreasury to provide RDSO tbelow. We also have our ImaRemote Deposit Capture, anthis solution.

Remote Deposit S

The Bank of America RDSOprocess. By scanning checksfrom your desktop and sendihave access to your funds anbefore. RDSO leverages the paper item and can enable yo Currently processing more tha market-leading check captcountry and the Treasury hasoptions available. By transmTreasury can benefit from im

Highlights

� Management made

1. Extended de

windows and

2. Speedy acces

credit the Trefaster.

3. Earlier notif

ability to coll4. Desktop dep

banking relat


t of Financial

centration Account

pture:

hall be available to locations that request to us

y has four (4) agencies using Remote Deposit C

titution’s product, including Contracted Close

es, warranties, and maintenance plans. The Fin

ies separately for all scanner models. Include p

.

to offer the four agencies using our Remote Deposit Services Online (RDSO). We hope to work wito more agencies in the future. We have describedage Cash Letter as another solution being used by

nd product and service details are provided in sect

Service Online

O solution can help the Treasury streamline its deps for deposits and remittance processing for tax bing them electronically to Bank of America, the Tnd the ability to reconcile your accounts faster tha

Check 21 Act, which allows the truncation of theou to clear items electronically.

han 4.5 million items per month, the remote depoture product. Add to that the largest check clearings access to one of the fastest, most efficient check

mitting images instead of shipping cumbersome pamproved clearing times and overall productivity.

simple:

eadlines – Later deposit deadlines allow for longed reduced receivables hold over.

ss to funds – With electronic deposits, Bank of Aeasury’s funds faster and, in turn, supply funds av

fication of return items – Faster returns can increlect on returned items.

positing to a central account – Means managing tionship, reducing costs and employee reconciling


71

se the

Capture.

eout Time,

nancial

pricing in

osit Services ith the d our service y DOR for tion T for

posit ills right

Treasury will an you have e original

osit service is g bank in the k processing aper, the

er processing

America can vailability

ease the

one single g time.



� Reduces costs – Helfrom paper to electro

� Robust security feat

authorizations, helpin

How Remote Deposit Se

Once RDSO is enabled, the

Preparation of Deposit

� Compile all checks to

� Align the checks witcomfortably within th

� After checks are sortDirect and select Rem

� Click “Create New Dmade.

� The Treasury enters tand clicks “Start Cap


t of Financial

centration Account

lps to eliminate the need for daily bank runs whileonic handling of the Treasury’s receipts.

tures – Includes digital certificates and strict useng to protect check information clients transmit to

ervice Online Works

following steps will take place:

o be deposited and compute the expected total of

thin the scanner tray, placing as many items that whe tray.

ted for processing, the Treasury will log into Bankmote Deposit Service Online.

Deposit” and select the account to which the depo

the pertinent deposit information into the New Dpture”.


72

e converting

r o the bank.

f the deposit.

will fit

k of America

osit will be

eposit screen



The Treasury will use their desktback of each item including the M


t of Financial

centration Account

top scanner to capture a high-quality image of tMICR line information of the item for deposit.

TellerScan 230 (TS230)


73

the front and



Additional scanners options are av

� Courtesy/Legal Amothe dollar amount wrthe value in the amoueliminates the need f


t of Financial

centration Account

vailable and provided in this section.

TellerScan TS4120

CheXpress CX30

ount Recognition (CAR/LAR) software automaticritten in the courtesy amount box of each check, aunt field of the item on the deposit list. This featufor the user to key the dollar amount of most chec


74

cally reads and pre-fills ure ck items.



� The Treasury’s operaMICR line, dollar amscanned items.

� Image Quality Reviebased on Bank of Am

� Custom and Paymenthe deposit so it may

Transmission of Data and

� The Treasury compleimage and the MICRBank of America for


t of Financial

centration Account

ator reviews scanned items to verify accurate capmount, and ensure the declared amount is in balan

ew software analyzes each image (black/white) fomerica preset standards.

nt Data fields allow input of specific information ty be used in reconciliation purposes.

d Clearing of Items

etes the deposit by clicking the “Complete” buttoR information are sent through a secure Internet cor processing.


75

pture of the nce with the

or usability

to the item or

on. The check onnection to



� The Treasury’s depop.m. Eastern.

� The Treasury receiveprocessed your depo

� Items or deposits thareviewed by a Bank oput the deposit in bal

� We will clear the itemand/or Image Replacenabled.

Reporting

� 45 Day deposit and iwithin remote Depos

� Multiple report form

� Application Reportin

� Deposit Detail an

� Detailed Coupon

� Location Deposit

� Payment Summa

� Remittance Detai

� Single Export Re

� Single Export Report

K. Deposit Corrections

All deposit corrections and

Each correction or adjustm

the correction/adjustment,

(a) Date and Amount of De

(b) Complete location iden

Financial Institution must

adjustments no later than t

account. An image copy of

for which the adjustment i

For time-sensitive adjustm

provision must be made to


t of Financial

centration Account

sits are received by your preset local deposit dead

es confirmation that Bank of America has successsits.

at do not meet all predetermined deposit requiremof America operator, and necessary adjustments alance.

ms as Image Exchange if the receiving bank is imcement Document (IRD) if the receiving bank is n

mage retrieval capabilities with 90 days of data rsit Service Online application

mats available including: CSV, PDF, RTF

ng including:

nd Summary

n and Item Export

t Status

ary

il and Summary

eport for Remittance and Deposited Items

t for Remittance and Deposited Items

s and Adjustments:

d adjustments shall post to the appropriate sub

ment shall be clearly documented to describe th

, and include the following information, at a m

eposit, Batch Amount, and tape total amount.

ntification shown in the auxiliary on-us field.

notify Treasury of advice of deposit correction

three (3) business days after the entry is made

f the relative deposit slip, depositor’s tape, or o

is made must be included with the notice.

ments, such as for large items, missing or extra

transmit additional requested information to


76

dlines of 10

sfully

ments are are made to

mage enabled not image

retention

b-account.

he nature of

minimum:

ns and

to the

ther item

batches, a

the



Treasury on the next busin

email notification.

If Treasury disputes an err

Contractor, upon request b

includes the unique locatio

found to be valid, the Cont

We are complying with yourdeposit corrections and adju Deposit adjustments are repoview deposit adjustments viaadjustments are reported at tfor ZBA accounts. In additioadjustment information to beand the deposit correction hahours of receipts by the bank We will provide the dollar amdigits), the account number aavailable on cash vault adjusthe account number in truncdeposits, the deposit bag numwishes to receive the bag nusetup to receive deposit corrprovided to the client for casday following the adjustmen

L. Coin and Currency S

Coin and currency service

the Check Cashing Facility

State agencies may require

replenishes their $6,000 cu

vault. Other locations reple

$4,000 on an average of 2-4

The Treasury can continue totoday in our banking centersCheck Cashing Facility in th


t of Financial

centration Account

ness day after an adjusting entry is made, by fa

ror correction or account adjustment of less th

by Treasury, shall initiate a provisional adjustm

on code of the participant. If the disputed adju

tractor shall reverse the provisional adjustmen

r request, and we will continue to process the Treustments as it is today.

orted through various methods. The Treasury willa Bank of America Direct Information Reporting.the account level, but can also be seen at the sub aon, our Deposit Correction Notice Fax service alloe delivered via fax the day after the deposit has bas been posted. Deposits are generally verified wk.

mount of the adjustment, the deposit bag numberand the store location number. Denominational brstments. Deposit correction notices delivered by fated form for security purposes. In addition, for cmber must be written on the client’s deposit ticke

umber on their deposit correction notice. For cashrection notices via mail, a courtesy phone call mash adjustment differences greater than $100 on thnt posting.

Service:

will be required once a month by armored car

y in the Capitol.

e coin and currency service. Currently one loca

urrency and coin supply annually through the b

enish their coin and currency supply ranging f

4 times a week at the teller window.

o request and receive your coin and currency nees and through our Tallahassee Cash Vault for the nhe Capitol.


77

acsimile or

han $100, the

ment that

stment is

nt.

asury’s

l be able to . Deposit account level ows for een verified ithin 48

r (last 4 reakdown is fax display cash vault et if the client vault clients

ay be he business

r delivery to

ation

bank cash

from $200-

ds as you do needs of the



M. Systems Changes:

During the term of the Con

notice for Financial Institu

accounting and cash mana

Bank of America can complyyou and notify the Treasury business continuity, we do nrelationship and changes to yenhancements to our Bank ominimal impact to Treasury.request.

N. Image Technology:

The Proposer is requested

features and timeframes fo

deposited items, chargebac

master and sub-account lev

web-based technology thro

Explain the availability an

ability to drill down to revi

Financial Institution shall

The Treasury is currently ustransactions. As you are awaaccess account transactions a

� Verifying posted transac

� Performing research to r

� Improving service to ven

Bank of America was one of thecustomer payment information ein a paperless environment. Ourpossible to:

� View and archive image

� Eliminate the hassle and

� Reduce the risks associat

� Secure using a password


t of Financial

centration Account

ntract, the Treasury will require ninety-day (90

ution systems changes that affect the Treasury’

agement system.

y with this request. Kristin Harrison will work cloif there are upcoming enhancements or system ch

not expect system changes that would affect our cuyour accounting and cash management system. W

of America Direct/Cash Pro services in 2010, but We understand and consistently work to comply

to provide details of its image services, includi

or archiving and retrieval of statements, depos

cks, adjustments, and other account informatio

vel. Provide details of the imaging services ava

ough a personal computer and via monthly CD

d cost of your system to view deposits on line,

iew and download/printout images of deposite

provide any software required to access inform

ing Bank of America Direct to access your accouare, moving to an image environment, the Treasuand take advantage of:

ctions

esolve disputed transactions

ndors and customers

e first banks in the country to use image technologelectronically and to actively migrate clients towar Image Access and Check Truncation Solutions m

s of your account transactions on your desktop

expense of check storage

ated with using paper checks

d


78

0) written

’s internal

osely with hanges. For urrent We do expect expect with your

ing system

its,

on at the

ailable via

D-ROM.

and the

d items. The

mation.

unt ury can

gy to deliver ard operating make it



Our services provide images of:

� Deposited items – includletters and over-the-coun

� Returned items – specifiitem platform

Image capabilities include:

� Next business day availa

� Online access to images

� Ability to image both fro

� Print or fax options for im

Bank of America Image Access transactions through a delivery cchannels include:

� Bank of America Direct®

� Image Transmission

� CD-ROM

Bank of America Direct is our pinitiation system delivering onliImage Access you can retrieve iprocessed can be retrieved at sel Bank of America Direct provideview the actual image of any exspecific check.

Images via Image Transmis

As the Treasury works to create images through data transmissioprovides images of deposit slipsitems, using industry standard imincluding: daily, weekly, monthl

Images via Compact Disc (C

Bank of America is able to provDelivery of CDs containing youcash letters and over-the-countercycle. We also offer expanded C


t of Financial

centration Account

ding deposit slips, credits and deposit corrections nter deposits

cally those which are processed on our imaged-b

ability for online images

of archived paid items for one, two, seven or ten

ont and back of transactions

maged transactions

Solutions allows you to view and archive accounchannel most suitable to your needs. Our image d

®

premier Web-based information reporting and tranne transaction images to you via the Internet. Thrmages of deposited items, returned items and loclect sites for up to 90 calendar days.

es online access to Positive Pay exception items. Yception item online before instructing us to pay o

ssion

their own image archive utility, you may prefer ton. Bank of America Bulk Image Transmission ses, credits and debit adjustments as well as incominmage formats and accommodating a number of frly or statement cycle.

CD)

vide the Treasury your deposit tickets and adjustmur imaged deposit slips, credits and deposit correcr deposits can be timed to coincide with your acc

CD options beyond the current monthly cycle incl


79

for cash

ased return

years

nt delivery

nsaction rough Direct ckbox items

You can or return a

to receive ervice ng returned requencies

ments by CD. ctions for counting luding:



� Daily

� Weekly

� Bi-weekly

� Cumulative weekly

� Quarterly

� Fiscal calendar

Bank of America Direct

As your main online banking plaimages of the following items thtime.

� Debits (notices of adjust

� Credits (deposit slips, no

� Deposited items for cashcalendar days

� (Paid items are also avai

As you are aware, no software online solution.

O. Point of Sale and Ba

This service converts pape

the account is open and the

available to the authorizer,

payment, is desired. Provid

check conversion product.

per item, and any other cos

must bill agencies separate

guarantee services. Include

Bank of America can complyservice which converts papeverification that the account information available to the Service® (ECA®) Verificatiavailable with TeleCheck El

The TeleCheck ECA Verificafor credit cards. The ECA se


t of Financial

centration Account

atform, Bank of America Direct Image service cahrough the Internet on a next day basis, by 8:00 a

tments) are available up to 180 calendar days

otices of adjustments) are available up to 180 cale

h letter and over the counter deposits are available

lable but not applicable to the Treasury)

is required to continue using Bank of America D

ack Office ACH Conversion:

r checks to an ACH item for processing. Verifi

e check will be paid based on current informat

, a service that provides conversion with guara

de a description and hardware requirements fo

List cost, including conversion, per location, p

st associated with this service. The Financial In

ely for all point of sale conversion equipment a

e pricing in the Cost Proposal, Form 5.

y with your request and can provide you our Teleer checks to an ACH item for processing. It provid

is open and the check will be paid based on curreauthorizer with TeleCheck Electronic Check Accion. Conversion with check guarantee for paymenectronic Check Acceptance Service® ECA® War

ation service is designed to mirror the process cuervice converts paper checks into electronic items


80

an retrieve .m. local

endar days

e up to 90

irect, our

ication that

tion

antee for

or your

per month,

nstitution

and check

eCheck des ent ceptance nt is rranty.

rrently used s at the point-



of-sale and automatically dedoes not require an image ofof check writers. An additionand converted checks are retburden to secure paper checkinformation such as name, asecurity numbers. The TeleCheck ECA Warrancheck acceptance, incorporathe industry’s most sophisticfor “peace of mind” over ret The service converts a paperACH network is used to protwo business days. Plus, if a process giving you more tim

Back-Office Convers

The TeleCheckSM Back Offat the point of purchase and achieving 100% electronic s Paper checks are first authorregister drawer. Checks are ldestroyed in the merchant’s destruction for you.

� Consumer presents c

� Merchant authorizes

� Merchant consolidate

� TeleCheck processes

TeleCheck also offers two diSolutran: In-Store Capture aFlorida the ability to scan thsoftware from Solutran. Cenrequire capital expenditure fthe scanning, storage and debusiness days.


t of Financial

centration Account

eposits these funds into your account. This producf the consumer’s check due to TeleCheck’s extensnal benefit is enhanced consumer security, since aturned to the check writer, relieving State of Floriks which usually contain considerable amounts o

address, phone number and even driver license an

nty service offers merchants a comprehensive soluating authorization, settlement, and collections. It cated check acceptance system with a warranty seturned check liability.

r check into an electronic transaction at the point-cess the transaction and fund your account gener

a check is returned, TeleCheck manages the entireme to focus on your customers.

sion

fice Conversion (BOC) solution allows you to accconvert those items to ACH debits or image exch

settlement.

rized by TeleCheck at the point of purchase and plater scanned, imaged, securely stored, and ultimaback-office or we can do all of the imaging, stora

check to merchant

check with TeleCheck

es daily checks and scans in batch to TeleCheck

s check as ACH

ifferent versions of BOC through our partnershipand Centralized Capture. In-Store Capture providehe checks within its locations using in-store scannntralized Capture is an integrated solution that doefor scanners and would allow the state to essentiaestruction of checks while receiving 100% fundin


81

ct offering sive database approved ida of the f personal d social

ution for combines

ervice option

-of-sale. The ally within

e collections

cept checks hange items,

placed in the ately age, and

p with es State of

ners and es not

ally outsource g in two



Equipment required is a Merdepending on service requirethat has the check reader cap

We agree you will be billed services. The Agreements for check cTeleCheck and will be provi

P. Deposit Slips, Endor

Deposit Bags:

Deposit slips, endorsement sta

staff, and shall be delivered to

no cost to Treasury. A sample c

Attachment 2.

1. State agencies use depo

2. State agencies use self-i

3. State agencies use dispo

The bank is currently providing can continue to meet these requiagencies consider and move to asolution, it won’t be necessary fdeposit tickets and supplies as thdeposit.

Q. Account Analysis:

The Financial Institution will

detailing account balance and

ledger and collected balance fi

adjustments resulting from ba

posted on current date will be

analysis issues.

An account analysis statement w15th day of the billing month. Banalysis statements as outlined ioffer the Treasury an earnings crcoupon equivalent rates reported


t of Financial

centration Account

rchant terminal that is compatible with a Check Rements selected the compatible Check Imager; orpability built in.

separately for conversion equipment and check g

conversion and Check Guarantee are offered throuided when service is selected.

rsement Stamps and Disposabl

amps and night deposit bags will be ordered by

the Treasury’s office in Tallahassee within two

copy of a deposit slip and endorsement stamp

osit slips in triplicate. Minimum order is 200 de

inked endorsement stamps.

osable night deposit bags.

the products and services listed in this requiremeirements throughout the next contract period. As an Image Cash Letter or Remote Deposit Online Sfor the Treasury staff to have to order, verify, and he information these supplies provide can be ima

provide an account analysis statement on a mo

transaction volume information. It will includ

igures and price extensions by transaction type

ank errors and late wire transfers or any other

included as a separate schedule detailing indiv

will be generated and mailed to the Treasury on orBank of America can meet all of the requirementsin the Request for Proposal, Bank of America wiredit rate based on the average of the 13-week Trd in the fourth weekly auctions immediately prece


82

Reader and r a terminal

guarantee

ugh

e Night

y Treasury

o weeks at

is shown in

eposit slips.

ent, and we more Services provide the ged onto the

onthly basis

de average

e. Analysis

r item not

vidual

r about the s for account ll agree to easury bill eding the



calculation. If analysis credits ebe rolled into the next month’s f We will also guarantee a minim

Funds rate or 13-week Treasury period. In addition, with the new contrareserve from the Treasury’s collcollected balances for earnings c We are pleased to offer these agBank of America provides a true

The bank will conti

accommodate a

(a) Monthly average led

listing.

We do offer monthlyavailable via informa

(b) Detailed listing of tr

for each pricing cat

We can comply by cofees.

(c) Daily and monthly u

availability requirem

Based on our currentavailability requirem

(1) The Treasury will revie

supporting documents,

incorporation into the i

other analysis credits w

analysis credit at an int

Treasury bill coupon eq

immediately preceding

a period, the net analys

calculation. The analys


t of Financial

centration Account

exceed banking fees for a period, the net analysis fee calculation.

mum earnings credit rate of 1.0 percent, as longbill coupon rate remains below this level during

act term, we will continue to not deducting a 10-

lected balances to allow the Treasury to utilize 10credit.

gressive terms and believe that this is one more ae “value-added” service to the Treasury.

inue to provide the following functionality. We

dger and collected balance corresponding to th

y average ledger and collected balances. Daily listation reporting.

ransactions processed with the applicable cont

tegory.

ontinuing to provide a detailed listing of service v

uncollected fund’s totals must reflect the Trea

ments outlined in paragraph 3.5G.

t relationship, we will continue to comply with thments.

ew and pre-approve the analysis statement, plu

, and return corrections to the Financial Institu

invoice. Excess collected balances left on depos

will serve to reduce banking fees. Balances shou

terest rate, which is the average of the thirteen

quivalent rates reported in the four weekly au

g the calculation. If analysis credits exceed bank

sis credit shall be rolled into the next month's f

sis statements are to be rendered to the Treasu


83

credit would

g the Federal the contract

-percent

00% of

area where

can

he daily

ting is

tract pricing

volumes and

asury’s

he Treasury’s

us

ution for

sit as well as

uld earn

n-week

ctions

king fees for

fee

ury no later



than the 20th of each m

conditions exist for exc

Bank of America will agaverage of the 13-week Tweekly auctions immedibanking fees for a periodfee calculation. (a) A reserve requirem

We will comply with younot deduct a 10-percent rTreasury to utilize 100% (b) A 1% earnings cred

We can comply with you

R. Compensation:

(1) Compensation will be base

rate established by executi

"passing on" fees originate

beyond the control of the F

a change in fee or charge a

such change in service cha

the State Treasury. The me

directly invoiced fee basis o

account by the Treasury.

(2) The Financial Institution s

and deliver it to the Treasu

required under the contrac

pre-audit and post-audit. U

processed in accordance w

The bill will be deferred tw

compensated starting Octo

(a) Vendors providing goo

following periods. Upon

inspect and approve th

purchase orders or con


t of Financial

centration Account

month following the month being analyzed. The

ess balances:

gree to offer the Treasury an earnings credit rate bTreasury bill coupon equivalent rates reported in iately preceding the calculation. If analysis creditd, the net analysis credit would be rolled into the

ment shall not be deducted.

ur request for the reserve requirement. We will coreserve from the Treasury’s collected balances to

% of collected balances for earnings credit.

dit rate floor shall be in effect.

ur request for a 1% ECR to be in effect.

ed on actual banking activity volumes at the co

on of an ensuing contract. If the Financial Inst

ed by the Federal Reserve or some other organ

Financial Institution, the Financial Institution

and support the request with proper document

rge rate will be at the sole discretion and autho

ethod of payment for services may be by warra

or through a compensating balance maintained

shall submit its invoice in triplicate for the amo

ury after having delivered the products and ser

ct. The invoice shall set forth details sufficient

Upon approval by the Treasury, the invoice sha

with the provisions of Section 2 15.422, Florida

wo months. For example, August activity will b

ober 1.

ods and services to an agency should be aware o

n invoice receipt, an agency has five (5) workin

e goods and services, unless the bid specificati

ntract specifies otherwise. An agency has 20 da


84

e following

based on the the fourth ts exceed next month’s

ontinue to allow the

ontracted

titution is

nization

may request

tation. Any

orization of

ant on a

d in the

ount due

rvices

for a proper

all be

Statutes.

be

of the

ng days to

ons,

ays to deliver



a request for payment (

20 days are measured f

goods or services are re

(b) If a payment is not ava

due and payable to the

penalty is computed at

Statutes. Interest penal

the vendor requests pay

because of vendor prep

invoice payment requir

provided to the agency.

(c) A Vendor Ombudsman

Auditing. The duties of

who may be experienci

agency. The Vendor Om

calling the Chief Finan

We will comply with all services will be based onestablished by executionbalances, or a combinatioshould be reported to theremoved from the invoicstatement would be provTreasury a monthly invo

S. Implementation Cos

The Financial Institution w

costs created by the award

endorsement stamps, endo

Following are estimates ass

400 Deposit Slips for Each

3 Endorsement Stamps per

80 Hours of Computer Pro

100 Plastic Disposable Nigh

Encoding Machine Endors

As the Treasury’s longstandicontract (other than normal s


t of Financial

centration Account

(voucher) to the Division of Accounting and A

from the latter of the date the invoice is receive

eceived, inspected, and approved.

ilable within 40 days, a separate interest penal

Vendor, in addition to the invoice amount. Th

the rate determined pursuant to section 215.4

lties of less than one (1) dollar will not be enfor

yment. Invoices that have to be returned to a v

paration errors will result in a delay in the pay

rements do not start until a properly completed

.

n has been established with the Division of Acc

f this individual include acting as an advocate f

ng problems in obtaining timely payment(s) fr

mbudsman may be contacted at (850) 410-9724

cial Officer, 1- 800-342-2762.

the requested items provided in section R. Compn actual banking activity volumes at the contracten of a contract. Such compensation can be in the on thereof. Any discrepancies or questions regare Bank for appropriate adjustment. Any discrepance or credited back to the Treasury. A revised anavided. For reporting purposes, the bank will provioice attached to their analysis statement.

sts:

will be required to bear implementation

d of this Contract. These costs are associated w

orsement plates, deposit supplies and programm

sociated with start-up for the existing location

Location

r Location

ogramming Time

ht Deposit Bags, per Location

sement Plates (20 total for implementation)

ing partner, there are no new supplies necessary fsupply order needs), no conversion or implement


85

Auditing. The

ed or the

lty will be

he interest

22, Florida

rced unless

vendor

yment. The

d invoice is

counting and

for vendors

rom a state

4 or by

pensation for ed rate form of fees,

rding charges ncies will be alysis de the

ith

ming cost.

s:

for the new tation costs.



We are currently providing yservices well into the future the United States. The Treastransitioning a program of thvery time consuming and a ctime that would be required

T. Image Cash Letter:

The Financial Institution s

dedicated VPN access to pr

(24/7). Within 20 minutes o

file through agreed upon fi

to Department of Revenue

reason. If the file is accepte

within the file through agr

file of any rejected items to

DOR will process multiple

processing and credit until


Since 2006, the Department Cash Letter solution. Bank and DFS and we have worketechnology to the banking inTreasury and DOR to efficieimage deposits.

Department of Children and Letter for their deposits.

The Image Cash Letter Servelectronically deposit U.S. dusing remittance processing front and back images of checash letter file in lieu of deliService is designed to truncaefficiently. This innovative aintroduction of Check 21 leg


t of Financial

centration Account

you the services now and have the resources to pras Bank of America is the leading bank for depos

sury will not have to experience the daunting taskhis magnitude. Converting the state’s depository pcostly proposition. The Treasury can avoid any lofor a transition project of this magnitude.

shall provide the Department of Revenue

rocess Image Cash Letter (ICL) functions at an

of receipt, the Financial Institution will proces

ile validations and transmit a receipt acknowle

(DOR) indicating file acceptance or file reject

ed, the Financial Institution will process indivi

reed upon reviews and transmit an item acknow

o the Department of Revenue.

ICL deposits daily and must receive same bus

l 10:00 PM Eastern Time.

shall provide a test environment to support ICL

of Revenue (DOR) has very successfully utilizedof America very much appreciates the partnershiped together to further enhance our solution as thisndustry. We look forward to continuing to work wently expand this solution for other agencies to be

Family Services also utilize the benefits of Imag

vice provides a more streamlined and efficient waydenominated checks drawn on U.S. banks. DOR i

or high-speed capture equipment to capture MICecks, then creating and electronically sending us vering a traditional paper deposit. The Image Casate original checks for deposit and make depositsapproach to check deposits is made possible with gislation in 2004. Bank of America also offers Im


86

rovide these sits made in

k of program is a oss of staff

ny time

s the deposit

edgment file

tion with

idual items

wledgment

siness day

L processes.

d our Image p with DOR s is new with the enefit from

ge Cash

y to s currently

CR line and an image sh Letter more the

mage Cash



Letter with ACH allowing clDocument (IRD) or ACH by We believe this is serving toyour ICL service:

� Reduced transportati

� Extended deposit daydeposit transactions

� Competitive presentmDocument (IRD) pre

� Optimal presentmentExchange and IRD a

� Faster access to funddelays

� Expedited notice of rnotification services next basis, which can

� Automated representreturn items can be aaid in reducing manu

Some features to note for yo

� Optimal payment preACH, Image Exchanpresentment.

� Later ledger deposit traditional check depday and expedite the

� Expedited returned itpayor bank, returns atransportation of item

� Comprehensive returinsufficient or uncoll(ACH), upon our recoriginally presented aunless the client subsfile transmission and

� Image quality analysanalyze basic image


t of Financial

centration Account

lients the ability to clear items via Image, Image Ry submitting one ICL file.

an optimal fit for the Treasury. Some benefits to

ion costs – Physical checks are not delivered to th

y for ledger credit – Later deadlines than tradition

ment fees – ACH, Image Exchange and Image Reesentment

t options – You choose whether to present items aalone, or add ACH presentment

ds – Deposits are not affected by physical check d

returned items – Bank of America offers various that can report incoming return information on a

n potentially speed your collection process

tment of eligible returned items – Eligible image automatically re-cleared by Bank of America; thisual collection efforts

our account:

esentment – You choose whether to present eligibnge and Image Replacement Document (IRD), or

deadline – With a file deadline that is hours later posit deadlines, you may increase the dollars depo associated funds availability.

tem notice – Since all items are presented electroare received electronically, eliminating the physicms.

rned item services – At your request, items returnlected funds may be re-cleared, once (image or IRceipt or on up to two days or dates of your choosinas image or IRD can only be presented once, uposcribes to RCK.) You are notified of final returne

d desktop reporting.

sis – Bank of America uses state-of-the-art softwacharacteristics such as skew, darkness, lightness,


87

Replacement

note for

he bank

nal check

eplacement

as Image

delivery

return item same day or

and IRD s service can

ble items as omit ACH

than osited each

nically to the cal

ned for RD) or twice ng (items

on receipt ed items by

are to , piggybacks,



streaks, bands, imageimportant as the payi

� Tiered, automated fil

a. File Receipt Ackbeen received by

b. Detailed Item Adlists the items thaimage quality. Thdebit adjustments

� Multiple cash letter dcash letters. Each casthe account you spec

� File transmission optspecialist to work witransmission method

a. FTP over the Inte

b. FTP or CONNEE

� Online access to depbased information reactivity, such as the four Image Cash Lette90 days after ledger d

How Image Cash Letter w

1. File Transmission – YouBank of America file inpformat.

2. File Acknowledgement –meets our file specificatitransmission indicating t

3. Deposit Adjustments – Wand images are completetransmission that provideincorrect or incomplete iadjustment entry to yourunless the cash letter excentirety.

4. Deposit Credit – Bank ofeach accepted cash letteror where feasible, as dire


t of Financial

centration Account

e size and compare them to our standards. Image ing bank can reject a poor quality image.

le-processing acknowledgements

knowledgement – This document informs you thaty Bank of America and has been processed or reje

djustment Notification and Disposition – This notat could not be processed by Bank of America forhese entries (in total or individually) will correspos posted to your image cash letter depository acco

deposits per file – You may submit files that contsh letter is considered a separate deposit and will cify during setup.

tions – Bank of America will assign a Data Transith you through setup and testing of your particulad. The standard options for transmission are:

ernet w/PGP or SSL encryption

Eastern: Direct using VPN

osited items – Through Bank of America Direct, eporting system, you may view summary and detafront and back images of items that were depositeer Service. Images of deposited items are availabdeposit credit is applied to your account.

works

u transmit a file of check deposit information usinput specification, which is a variation of the X9.3

– Once Bank of America receives the file, we verions. Then we send data file notification to you bythat the file was successfully received or rejected

We analyze each item in the file to help make suree and legible. We will send you a second file notifes details on items that could not be processed duinformation, or illegible check images. We make r depository account for the amount of each rejectceeds the allowable threshold for errors and is rej

f America electronically posts a deposit to your ar in your file and clears the imaged items as substect image exchange.


88

quality is

t the file has ected.

tification r example, ond to the ount.

tain multiple be posted to

smission ar

our Web-ailed deposit ed through

ble online for

ng the 7 file

rify the file y .

e the MICR fication by

ue to a separate

ted item ected in its

account for titute checks,



5. Item Presentment – Imagpayor bank for collectionexchange items to the paCheck 21 or ACH paymand the preference you dup, you may choose to p

� ACH, Image ExchanExchange and IRD

� Bank of America Im

The Image Cash Letter file mback of each check with ima We will work with you to pradditional testing is needed. Data Transmission representimage cash letter input file a

U. Change Managemen


environments, and dedicat

adequately tested and do n

We have the technical staff, rare event that we have to pryour longstanding partner, ocontract period, there will be


include:

(1) Infrastructure, data cen

support procedures;

As a leading national baninfrastructure and resourdisruptions to the Treasuinfrastructure, data centesupport are provided bel

Infrastructure – Bank oconfigured to provide a m


t of Financial

centration Account

ge Cash Letter items that are accepted are presentn. Items drawn on Bank of America are presentedaying bank accounts. All other items are presentedent instrument, based on the item’s eligibility for

designated during service implementation. Duringpresent items as either:

nge and Image Replacement Document (IRD), or

age Cash Letter file input specification is availab

must contain black and white TIFF images of the age resolution of 200 dots per inch.

rovide a test environment to support ICL processe As our current ICL client, the Treasury had work

tative initially to set up the transmission option foand acknowledgment files.

nt Support and Data Protection:

shall provide change management procedures,

ted resources as necessary to ensure changes ar

not disrupt the Department’s production work

backup facilities, processes and procedures in plarovide change management support for new appli

our systems are well integrated and from day one e no system disruptions to the Treasury.

titution's methods for ensuring data protection

nter, communication redundancy, and technic

nk with strong international presence, we have thrces in place to ensure that there are no unnecessaury. Information about our procedures as it relateers, communication redundancy procedures and teow:

of America Direct infrastructure backup system hmirrored image of the Chicago production system


89

ted to the d as image d as either a r presentment g service set

Image

ble on request

front and

es if ked with our or your

:

system test

re

load.

ace if in a ications. As of the new

n and

cal staff

he ary s to echnical

has been m (i.e.



processors, disk drives, aevent that system changeof America Direct also pensure that data is not loapplication server is runn

Data Centers - The phyand the recovery site is l Communication Redun

you for more than 40 yeacommunication procedurdisruptions or change. Bimplement enhancementclients. If in an event whyour Product Delivery Onecessary steps to make and development partner

(2) Data security and data

precautions;

We take every precautionour backup system with data security plan and prDelivery Officer, Kristinof our policies toward da

(3) Describe any instances

client\ wholeness; and

On record, we do not hav

(4) Without revealing conf

unauthorized access ha

Describe the procedure

On record, we do not havsecurity breaches have b


t of Financial

centration Account

and tape drives and communications equipment) es are required. The user preferences application w

provides service for storing and retrieving user prest at any time, applications are hosted on our webning in contingency environments that mirror the

ysical locations of our production site is location iocated in Charlotte.

ndancy and Technical Staff Support Procedure

ars, we have the necessary staff and a chain of res in place to make sure you are notified of any ank of America has test sites to thoroughly review

ts and/or new product development before it goeshere new enhancements or products are introducedOfficer, Kristin Harrison, will thoroughly commun

it a seamless transition. She has support from ourrs to fully engage their expertise.

protection, including physical and electronic s

n and comprehensive approach at the bank to secits two locations in Chicago and Charlotte. Detai

rotection of your data may be provided by your Pn Harrison, since this is a public document, and fuata security is confidential to you.

where data has been lost and the process used

ve an example where data had been lost and resto

fidential information; describe any instances w

as been denied or security breaches have been

es used to detect those instances.

ve an example where unauthorized access has beebeen detected.


90

in the rare within Bank eferences. To bsphere e system.

n Chicago

es – Serving

system w and s live to our d to you, nicate all the r product

security

ure data with ls of our roduct

ull disclosure

d to restore

ored.

where

detected.

en denied or



V. ACH Fraud Preventio

(1) Describe requirements rela

established as a result of th

(a) Providing specific requ

fraud.

Bank of America offers ACHACH Blocks and Filters servunauthorized ACH transactioThe Treasury can customizeselect incoming ACH creditsfraud, with Bank of Americagovern whether or not the tra As our longstanding client, Some of the benefits we

� Security – Maintain tightsafeguards against losses

� Efficiency – Save time ainstructions.

� Enhanced trading relatio“yes” to participating in

� Positioning for the futurecommerce.

How the service works ACH Blocks – Blocks all defrom posting to your accounreturned to the originating coblocked for as long as you d ACH Filters – Accepts onlyTransactions are “screened” meeting your criteria will beBank of America with IDs foactivity. You also may establtransactions that are at or beaccount.


t of Financial

centration Account

on:

ated to the prevention of ACH fraud on accoun

his RFP by:

uirements of the Department in the prevention

H Blocks and Filters service to prevent ACH frauvice provides the protection necessary to guard agons posting to your Bank of America accounts. and set the level of control to universally or indis or debits from posting to your account. To prevea ACH Blocks and Filters service you set the criteansactions post to your account.

the initial requirements of this service are already

e have been providing you

ter control over your accounts and benefit from ss due to unauthorized transactions.

as we monitor incoming ACH activity for you, ba

onships – Gain the competitive advantage of beingyour trading partners’ ACH programs with confi

e – Be better prepared to take full advantage of el

ebits and/or all credit ACH activity, preventing thnt. At this level, incoming transactions will be rejeompany/organization as unauthorized and will be

desire.

y ACH items from trading partners you have author filtered according to your parameters. Any act

e returned as unauthorized. For this second level, or those trading partners you have authorized to slish a maximum dollar amount for each transactiolow this assigned dollar amount will be posted to


91

nt(s)

of ACH

ud. gainst

vidually ent ACH eria and

y met.

stronger

ased on your

g able to say dence.

lectronic

hese items ected and e effectively

horized. tivity not provide

send ACH on. Only o your



(b) Providing specific requ

The bank has adopted vapayment instructions in aspecific client before weaccommodate a wide ranencryption devices for m

(2) Describe procedures relate

established as a result of th

Procedures for returning una

1. If the Treasury notifies u

� Request that the Treainclude the following

� Account Name

� Account Number

� Date and amount

� Reason for reque

� Signature

� Forward this informaunauthorized.

This applies to both consum

If ACH Operations receives transactions are eligible for rposting to corporate account

2. If the Treasury notifies u

Call ACH Operations to consumer designation.

� If the item is a cothat the Treasuryinformation listed

ACH Operations will retur

� If the item is a co


t of Financial

centration Account

uirements of the Proposer in the prevention of

arious security procedures to ensure that when wean ACH file, we can confirm that the file came fr

e act on it. We have adopted security procedures tonge of media input and client needs. We offer hard

mainframe-to-mainframe transmissions.

ed to the timeliness in detecting ACH fraud on

his RFP by:

authorized transactions posting to corporate accou

us within 24 hours of posting:

asury fax their request to return on company letteg information:

r

t of unauthorized debit

est to return debit

ation to ACH Operations who will return the item

mer and corporate transactions.

the request within 24 hours of the debit posting, return. Standard NACHA rules for corporate trants require that the return be processed within 24 h

us after 24 hours but before 60 days:

determine if the transaction carries the corporate

onsumer transaction posting to a corporate accouny fax their request to return on company letterheadd in #1 should be included.

rn the item as ineligible

orporate transaction, refer to #3 below.


92

ACH fraud.

e receive rom a o dware

account(s)

unts

erhead, and

m as

all nsactions hours.

e or

nt, request d. The



3. If the Treasury notifies uconsumer transactions:

� The item is too la

� ACH Operations (ODFI) name anddirectly. Or, the T

� If fraud is claimetheir originating completed by our

� If authorization iwill pursue the O

ACH Operations can only re

(a) Providing specific deta

of detecting fraudulent

The ACH Blocks and Filentry to our posting systenever receives the item, we notify clients of the rcalled the “Payment Autreturned to the Originatinyour account. This reporRules, ACH CCD and Eaafter settlement.

(b) Providing specific deta

detecting fraudulent ac

If an incoming entry rejeitem will automatically byou consider it to be an uaccount. If you do not tato review accounts on a dNACHA Rules, ACH CCOperator the day after se


t of Financial

centration Account

us after 24 hours on corporate transactions or afte

ate to return under normal “unauthorized” guideli

can provide the Originating Depository Financiad phone number so the Treasury can contact the OTreasury may want to contact their trading partne

ed, ACH Operations will contact the ODFI and recompany provide a copy of a debit authorization r client.

s not provided and fraud is still claimed, ACH OpODFI to accept the late return.

eturn these items with permission from the ODFI

ils and requirements of the Department on the

t activity posted to these account(s).

lters service is an up-front edit. Rejects are createem and returned to the originator. Since the postinit is not reported on your information reporting se

rejected item. However, we can provide an optionthorization Reject List” that details ACH transacting Depository Financial Institution due to an ACHrt is produced at the end of the business day. UndeasternX entries must be returned to the ACH Ope

ils and requirements of the Proposer on the tim

ctivity posted to these account(s).

ects because of ACH Blocks and Filters on the acbe returned to the originator. The return code willunauthorized item. Rejected transactions do not p

ake advantage of the Blocks and Filters service, yodaily basis to identify any unauthorized debits. UCD and EasternX entries must be returned to the Aettlement.


93

r 60 days on

ines.

al Institution ODFI er directly.

equest that signed or

perations

.

e timeliness

ed prior to ng system ervice nor do

nal report ions that we H block on er NACHA erator the day

meliness of

count, the l indicate that post to your ou will need

Under ACH



(3) Describe procedures relate

result of this RFP by:

(a) Describing the respons

ACH fraud has occurre

As provided in answer (2Rejects are created prior We have adopted variousinstructions in an ACH fbefore we act on it. We hrange of media input andmainframe-to-mainframe

W. Additional Services

List and describe the servi

improve the efficiency of th

current Department standa

program being on the “cut

additional services as an A

services in the body of the

charges for these additiona

using the same format as c

not influence the overall C

We are pleased to provide yobelow in Attachment 4 of thi

� Bank of America at W

� PayMode Concentrat

� Bank of America Dir

� Reverse Positive Pay

� Secure Vault*

*This is a brand new service offerinmainstream. Should the Treasury ohappy to provide pricing at that tim


t of Financial

centration Account

ed to ACH fraud resolution on account(s) estab

ibilities of the Department in resolving instanc

ed.

2) (a), the ACH Blocks and Filters service is an uto entry to our posting system and returned to th

s security procedures to ensure that when we recefile, we can confirm that the file came from a spechave adopted security procedures to accommodatd client needs. We offer hardware encryption devie transmissions.

:

ces, if any, you would propose for this account

he operation. This list may include processes th

ards. Please list any offerings that would resul

tting edge” of technology and services. Include

Addendum to the Technical Proposal. Do not in

Technical Proposal. Include the estimated mon

al services in the Addendum to the Technical P

contained in the Cost Proposal, Form 5. These

ost Proposal.

ou detailed information on the additional servicesis proposal. Pricing is provided in the Cost Propo

Work

tor

rect/CashPro

y

ng and pricing may decrease as this service becomesor one of its participants want to explore the service, we.


94

blished as a

ces where

up-front edit. e originator.

eive payment cific client e a wide ices for

t that would

hat exceed

lt in the

e these

nclude these

nthly

Proposal,

charges will

s listed osal, Form 5.

s more

we will be



IX. 3.6. Disaster Prep

Proposer must describe the

required to implement the

to ensure no loss of data an

Department for risk avoida

include procedures for disa

incur due to the Contracto

verifying the wholeness of

resolved.

Proposer must describe ho

plan and describe post-test

needed to incorporate chan

Proposer should describe h

and list all costs the Depar

disaster.


continue operation at an al

disaster. This facility must

telephones, and connection

(30) days.

Disaster Preparedne

Business continuity/disaster and incorporated into virtualclient, we will provide everyan event of a disaster, includto meet the needs of Treasur The maturity of recovery plabusiness continuity and hardbeginnings with early effortsthat there was a system at anbusiness processes automatebeyond basic computer systeregional outages. Enhancemincreased exposure to disasteHugo, Andrew and Katrina aneed to have viable tested re

IX. 3.6.

t of Financial

centration Account

paredness:

eir disaster recovery plan, including associated

disaster recovery plan. The plan must include

nd cost proposals to enable informed decisions

ance of service interruption. The disaster plan

aster notification, any limitations the Departm

or’s need to support multiple clients, and proce

the Department after the disaster condition ha

ow they maintain, test, and update the disaster

t evaluation and reporting processes, as well as

nges into the disaster recovery plan.

how disaster processes would differ from daily

rtment would incur to perform business proces

shall provide back-up facilities to allow Treasu

lternative location away from Tallahassee duri

have office space for up to six individuals, use

ns for laptop computers for a period not to exc

ess and Recovery Program

recovery planning at Bank of America today is flly all of the bank’s business processes. As our loy available solution to ensure continued business ding back-up office locations from Jacksonville tory staff.

anning is the result of a strong management commd work. Business continuity at Bank of America hs to ensure that there were data backups for mainfnother location where those backups could be rested and consolidated it became ever more critical tem recovery to a consideration of networks, work

ments to recovery planning were driven by concerners and regulatory pressures. Events such as Hurrand 9/11 were instrumental in raising the awareneecovery plans in place. Today business continuity

Disaster Preparedness:

95

d timeline

e provisions

by the

n should

ment may

edures for

as been

recovery

s time

procedures

sses during a

ry to

ing a

e of

eed thirty

far-reaching ngstanding operations in

o Pensacola

mitment to had its frames and tored. As to expand k area and n over ricanes ess of the has been



woven into the process fabrieveryone’s job. Recovery complexity contincomplexity. Demands for vesign of ceasing. More reliancadditional pressure on havinthe direction or pace of chanat all organizations and Bank Regional Recovery Centers provide dedicated workstatiobusiness functions a locationwhich can be made availableEstablished response teams aand national levels facilitate

Application Recovery Ti

The timeline table below is aat Bank of America. It is ourfirst hour.

Task

1

� Declar

� Alert d

� Associ

2 � Prepar

3 � SystemSunda

4 � Verify

5 � Assum

Initial System Outage No

If there should be a system ofailure, severe/paralyzing wethe entire system could be inrecover, the bank has systemcontinue production. A notif

IX. 3.6.

t of Financial

centration Account

ic of the bank and is increasingly accepted as a pa

nues to expand in lock step with business and systery short recoveries have increased and this trend ce on electronic commerce and automation in gen

ng a strong business continuity program in place. Nnge, business continuity will continue to grow in ik of America is well positioned to remain an indu

strategically located across the Bank of America ons for critical operations. These sites provide essn that is equipped with desktop technology, phonee very quickly in the event there is a loss of a worand notification/escalation procedures at the state the management of business interruptions.

imeline

a high level overview of typical steps for a disastr goal to resume production at the recovery site w

What to do:

re disaster

disaster recovery internal site

iates on alert

re internal recovery site

m recovery at recovery site starts ay_RS

application access

me production at recovery site

otification

outage such as a complete power failure, massiveeather, the system is inoperable or inaccessible, anoperable for an unpredictable amount of time, an

ms and processes in place at the local and executivfication to the Direct Executive Management Tea


96

art of

tems shows no

neral has put No matter importance ustry leader.

franchise sential es, etc., rk area. e, regional

er scenario within the

e equipment an act of war, nd to ve level to am in



Charlotte will occur within 2inoperable or of confirming All the departments or groupand responsibility including Our back up system for Banto provide a mirrored image

Key Recovery Solutions

Mainframes

Bank of America has major centers in the East are recovrecovered in an internal faciltwo to six hours depending othe recovery plans are condudata and application servicesjournaled to allow recovery

Midrange/Client Servers

The bank has a large numberthroughout the enterprise. Rsupported by each system anindividual system and the en The bank has moved to interpossible to reduce risk and sannually, although critical sy

Check Processing Oper

Bank of America has an intethe eastern part of the United The facilities not only providbank functions. A number ofthat the site is adequately staprocessing sites, is conducte

Information Reporting

To protect against minor comand software components ruIn the event of a component

IX. 3.6.

t of Financial

centration Account

20 minutes of confirming that the system has beenthat the system will be down for 2 hours or more

ps that are identified as part of our plan understanthe processes and procedures to activate the contk of America Direct is in Chicago, and has been cof the production system.

s in Place

data centers located throughout the enterprise. Thered at a vendor hot site and the data centers in thlity. A Bank of America recovery site can be operon the site and functions recovered at that locatioucted regularly for all mainframe systems. Criticas are backed up electronically and intraday transato the point of a disaster.

s

r and variety of midrange/client server systems loecovery solutions are driven by the business funcnd vary widely. Recovery plans are scaled to bothntire data center that the hardware resides in.

rnal recovery of its midrange/client server systemshorten recovery times. Testing is conducted for mystems do more frequent testing.

rations

ernal recovery strategy for check processing; one d States and one in the western part.

de recovery for capture of the checks, but for all f teams are in place to support the recovery effortaffed. Testing of all aspects of the process, and ofed regularly.

mponent failure, there are at least two copies of alunning on Bank of America Direct’s production en

failure, the second copy will take over. To protec


97

n rendered e.

nd their role tingency site. configured

he data he West are rational from n. Tests of

al customer actions are

ocated ctions h the

ms wherever most systems

located in

supporting t, ensuring f all

ll hardware nvironment. ct against



more serious outages, the coof a production-ready copy oDirect. This secondary locatmain production system. Ducontingency environment daenvironment is capable of haimpact to system productionall back-office interfaces areverified. In addition to hardwthe contingency site also hav Since our information reportservice, it is delivered to ouracross the country. AdditionaBank of America Direct has of redundant “hot sites” and the receipt of account informthere is a severe system failuInformation Reporting repordays. This allows clients to dinto their internal systems.

ACH

In the case of an unexpectedthe failure of a crucial systemtechnologies are employed acontingency ACH sites. We day to ensure recovery to the This procedure will be transptotal switchover time of 4–2to the contingency sites as reprocedures. In addition to thimplementing the ACH servannually.

Wire Transfers

Our Business Continuity Plaminimize the duration and imservice provider business cothey meet the same unyieldinIn addition to our operationsbackup sites in Ft. Worth, Te

IX. 3.6.

t of Financial

centration Account

ontingency plans for Bank of America Direct invoof the hardware and software used for Bank of Amtion, or “hot site”, is located in a different region furing the course of a business day, the production atabases are kept synchronized, ensuring that the andling 100% of the production volume without a

n. Before the contingency site is made available toe redirected and the integrity of the backup databaware and software, the necessary procedures for sve been developed and are tested multiple times e

ting service, Bank of America Direct, is an Internr clients through a fully routable network of serveally, each of the processing systems that feed infoemergency business continuity plans, which incloff-site back up of business data. Contingency m

mation reporting include fax and e-mail. Additionure, the retention period for the data used to generrts can be temporarily extended from five days todownload the reports in an electronic format and

d power failure, telephone system failure, networkm impacting the primary production site, advanceand the Treasury’s ACH file would be rerouted torun backups of production data throughout the pre point of failure and to shorten the recovery time

parent to and the file will be processed as expecte4 hours. Additionally, mobile teams are preparedequired, equipped with complete job-run scripts a

he contingency hardware and software, procedureices contingency sites have been developed and a

an for Bank of America Wire Transfer Services wmpact of potential outages. Reviews of crucial thi

ontinuity plans and tests are frequently conducted ng requirements for readiness and crisis managems sites in Scranton, Concord and New York, we opexas, and Columbia, South Carolina, with full acc


98

olves the use merica from the and contingency an adverse o customers, ase is switching to each year.

net-based ers located ormation to lude the use

methods for nally, when rate 25 business import them

k failure or ed recovery one of our rocessing e.

ed with a d to relocate and recovery s for are tested

will help ird-party to ensure

ment. perate cess to our



primary wire systems. The hand Richmond, Virginia, thebackup hardware is located iof a total wire system failurewire department has access tFedwire system.

Manual Wires

As a contingency backup, thagreement on file with the bthe preferred online method. The Bank of America Moneyboth repetitive and non-repeaccount is verified for sufficinitiated through the Money as well as future-dated trans

Remote Deposit Service

Regarding Remote Deposit Senvironment in the primary pfailover to a backup server ima disaster at the primary procrecovery servers (Web, appli"replicated" database that is These are just some of the pras much as possible from the

Commercial Service Cen

Bank of America business codepending on the type of eveinform you of which plan waCSA is operable, the recordicenter. The Treasury can calCommercial Service Center assuming servicing in Florid Bank of America contact inf

� Tech Support, 1.800.

� Data Transmission S

IX. 3.6.

t of Financial

centration Account

hardware for the wire systems is located in Atlantereby providing further insulation from regional din Kansas Treasury, Missouri and Dallas, Texas ine. Finally, in addition to our primary operating syto Fedline II terminals for supplemental connectiv

he bank suggests the Treasury have an oral funds tank to initiate an oral (telephone) transfer as an a.

y Transfer Service Center 800 number supports inetitive wires. Prior to the release of a wire, the Trecient funds. The deadline for same-day outgoing w

Transfer Service Center is 5 p.m. Eastern and bofers is 7 p.m. Eastern.

e Online

Service Online, there is a redundant failover dataprocessing site, whereby each database has the abmmediately upon a primary database server failucessing site, there is a remote site housing the disication and database) and network environment, iupdated based on primary database activities.

recautions that the bank has embraced to protect e effects of a disaster.

nter (CSC)

ontinuity plan for your client services advisor woent. Your CSA would contact the Treasury if possas being implemented. If the normal phone numbing will be updated directing clients to the appropl 888.400.9009 which is the phone number for thand they will be able to direct the call to the area

da.

formation in the event of a disaster is as follows:

.624.2907, option 4

Support, 1.800.854.4634


99

a, Georgia disasters. Hot n the event stem, the vity to the

transfer alternative to

nitiation of easury’s wire transfers ook transfers

abase bility to re. If there is

saster including a

our clients

ould vary sible to ber to your priate service he a that is



� In the case of unexpecall the Bank of Ameassigned Customer S

� In the event of an unAmerica Direct doesaddress on the Internwork sites.

Contingency planning receivconsideration in system desifrequently. Many of the paymCritical Applications.” Majo

� Each critical bank apannually. Minimally,

� The notification procsupport can be provid

� Each application muinterfaces designated

A complete integrated recovlocated in Smyrna, Georgia. located in Gilbert, Arizona. These are just some of the pras much as possible from the

All of this is provided by Ba

example of the value added

IX. 3.6.

t of Financial

centration Account

ected bank system problems or a natural disaster, erica Direct support help desk (1.888.589.3473) o

Service Advisor for assistance.

expected interruption in your computer system, s not require a modem and is simply accessible vi

net, it is easily accessed from home computers or

ves top priority at Bank of America and is a majoign and implementation. Our contingency plans ament processing applications are designated as “F

or points of the bank’s disaster plan are:

pplication is involved in at least two contingency , one test is unannounced.

cedure is tested periodically to ensure that all necded during a disaster.

st demonstrate its ability to interact successfully wd as “First Day Critical Applications.”

very “hot” backup site for our item processing opeThere is an alternative backup site with the same

recautions that the bank has embraced to protect e effects of a disaster.

ank of America at no cost to the Treasury, and is

d through the Bank of America relationship.


100

clients can or your

since Bank of a a Web alternate

r are tested First Day

tests

essary

with all

erations is e capabilities

our clients

s yet another



Suggestions for Clar

Indemnification

The Bank prefers to conduct busineindemnification, identical to the curfaith to negotiate this provision upo Entire Agreement

Similar to the current contract betweConditions (T&C) be used as an undof our treasury products and servicea product and service perspective, bcertain required terms and conditionservice provider and we would be wterms into a negotiated agreement u

Sugge

t of Financial

centration Account

rifications

ss with the State of Florida DFS in a position of mrrent agreement between us. We will work with yn award.

een us, we would respectfully request that our Tederlying agreement. The T&C covers, in specific

es that we offer and as such you are at a great advby entering into the T&C with us. We realize therns you will have to have in any agreement you hawilling to work with you, in good faith, to incorpoupon award.

estions for Clarifications

101

mutual non-you in good

erms and c detail, most

vantage, from re may be

ave with a orate these



Attachments

Attachment 1 - FORM 1 - Dr

Attachment 2 - FORM 7 – M

Attachment 3 - Additional S

Attachment 4 - Addenda 1

t of Financial

centration Account

rug-Free Workplace Program-Proposer Ce

Minimum Requirements Confirmation

Services

Attachments

102

ertification



Attachment 1 - Form 1

Proposer Certification

IDENTICAL TIE BIDS - Preferenprograms. Whenever two or more bare received by the state or by any pcontractual services, a bid received free workplace program shall be givfor processing tie bids will be followworkplace program. In order to have

1. Publish a statement notifying

dispensing, possession, or usand specifying the actions thprohibition.

2. Inform employees about thepolicy of maintaining a drugrehabilitation, and employeeupon employees for drug abu

3. Give each employee engageare under bid a copy of the s

4. In the statement specified inworking on the commoditiesabide by the terms of the staplea of guilty or nolo contencontrolled substance law of tworkplace no later than five

5. Impose a sanction on, or reqor rehabilitation program if semployee who is so convicte

6. Make a good faith effort to cimplementation of this sectio

As the person authorized to sign theabove requirements. _____

t of Financial

centration Account

- Drug-Free Workplace Program

nce shall be given to businesses with drug-free woids that are equal with respect to price, quality, an

political subdivision for the procurement of commfrom a business that certifies that it has implemen

ven preference in the award process. Established pwed if none of the tied Financial Institutions has ae a drug-free workplace program, a business shal

g employees that the unlawful manufacture, distrse of a controlled substance is prohibited in the what will be taken against employees for violations

dangers of drug abuse in the workplace. The busg-free workplace, any available drug counselling, e assistance programs, and the penalties that may use violations.

d in providing the commodities or contractual serstatement specified in subsection (1).

n subsection (1), notify the employees that, as a cos or contractual services that are under bid, the em

atement and will notify the employer of any convindere to, any violation of Chapter 893, F.S. or of athe United States or any state, for a violation occu(5) days after such conviction.

quire the satisfactory participation in a drug abusesuch is available in the employee's community, byed.

continue to maintain a drug-free workplace througon.

e statement, I certify that this firm complies fully

________________________________________ (Financial Institution Signature)

Attachments

103

m-

orkplace nd service

modities or nted a drug-procedures a drug-free ll:

ribution, workplace s of such

siness's

be imposed

rvices that

ondition of mployee will iction of, or any urring in the

e assistance y any

gh

with the

__________



Attachment 2 - Form 7

Confirmation

By signing this form the proposer cominimum requirements for the Conc Proposer Company Name:______B Authorized Signature: ___________

Minimum Requirements

General

1 The Proposer must further meeas of September 30, 2009:

Have a banking office in Ta

Have deposits of at least $

Maintain a Clearing AccounBranch of the Federal Reserve

Have current status as a "QState Treasury in accordance w

Do not sub-contract servicesuspended or convicted vendo

2 The Proposer’s key professionahave, nor could they potentialinterest with the Department

3 Proposer has included the audilast two fiscal years

4 Proposer has provided a minimufurnishing similar services as re

Technical Requirements1 Proposer must have the ability

Master Account by Sub Account(Auxiliary On-Us Field) as defi

2 Proposer must provide current areporting

3 Proposer provides Disaster Recocourse of business

4 The next three (3) requirements account number, location code

Detail of all transactions posdelimited form BAI Version 2 A

t of Financial

centration Account

- Minimum Requirements

onfirms the company’s current status of compliancentration Account

ank of America _____________

______________________________________

YES

et all of the following requirements X

allahassee, Florida

300 million X nt at the Jacksonville or Miami e Bank of Atlanta

X

Qualified Public Depository" by the with Chapter 280, Florida Statutes

X

s to vendors listed on Florida or Web sites

X

als and the organization must not ly have, a material conflict of

X

ted financial statements for the X

um of four references currently equested through this proposal

X

s to identify transactions in the

t number and Agency Location ned in 3.2

X

and previous day transaction X

overy processes as a normal X

must include description, sub e and sequence number

X

sted as a data transmission in a ASCII file

X

Attachments

104

nce with

NO



An indexed file of all return

A daily EDI or NACHA file

5 Proposer will provide a senior mfor sensitive operational and co

6 Proposers normal operational pdeposited items returned for nofunds one additional time

7 Proposer agrees to cash state wdefined in 3.5H

8 Proposer agrees to provide Tre(90) days written notice for systTreasury operations

9 The Proposer provides online sWorld Wide Web, through whicDepartment of Revenue will haand sub account level detail

10 Proposer agrees to provide Trearchiving and retrieval of stateminformation through CD-ROM a

11 Proposer can provide images odeposited, and other supportingROM no later than the 20th day

12 The Proposer provides all softwTreasury to establish data connand print daily and monthly accaccount and sub account levels

13 Proposer provides an account amonthly basis detailing accounvolume information

14 Excluding Treasury personnel tall implementation costs create

15 Proposer's system supports sysFTP over Treasury's VPN

16 Proposer supports Image Cashminute response and 10:00 PMRFP

17 Proposer agrees that no provisDepartment to hold harmless oinsure or assume liability for thewaive the Department’s sovereFlorida, or otherwise impose liawhich it would not otherwise beotherwise provided by law, the for their own attorney fees incuarising under the terms of this c

t of Financial

centration Account

ned check images (front and back) X

transmission of all returned items X manager to serve as a resource ontract issues

X

procedures are to resubmit on-sufficient or uncollected

X

warrants that meet the criteria X

easury with a minimum of ninety tem changes that may impact

X

services, accessible via the ch Treasury and the Florida ave access to master account

X

easury image services for ment and other account and the Proposer's Web site.

X

of deposit slips, items g statement documents on CD-y of the following month

X

ware as necessary to enable nectivity and download, view count statements at the master s

X

analysis statement on a t balance and transaction

X

time, Proposer agrees to bear ed by the award of this contract

X

stem-to-system transfer via X

h Letter requirements for 20 M daily cutoff as detailed in the

X

sion shall require the or indemnify the Contractor, e Contractor’s negligence,

eign immunity under the laws of ability on the Department for e responsible. Except as parties agree to be responsible rred in connection with disputes contract

X

Attachments

105



18 No DFS data or information wiloffshore or out of the United St

19 Access to DFS data shall only bauthorized staff, including offshlegitimate business need to accchanges, then access should b

20 Data access must be provided SSL, TLS, SSH, VPN, IPSec oapproved by the Department.

21 Proposer agrees that all data trencrypted.

t of Financial

centration Account

l be transferred or stored ates of America.

X

be available to approved and hore personnel that have a cess the data. If that need be removed promptly.

X

via a trusted method such as r a comparable protocol

X

ransmissions must be X

Attachments

106



Attachment 3 - Additio

Bank of America at Wor

A leader in workplace bank

Bank of America at WorkTM is adeposit of pay that will benefit tconcentrated at a single site or losame value-added benefits that meconomical and easy. In additionat no cost to you.

� Currently, Bank of Amernationwide, representing

� Our national and global bbanking needs easily wit

� Over 9,000 banking

� More than 18,400 AT

� Membership in majoemployees around-thworldwide

� Toll-free telephone b

� Online Banking

Tailoring a solution to meet

A team of dedicated Bank of Amemployees get the most from yoyour program to your business, specialists will work with the Trmaterials in strategic areas to acwork with the Treasury in plannintroduce Direct Deposit to emp

� Your Bank of America aWork Web site tailored topening access and inter

� Your Intranet can be linkturnkey package contain

� Your employees also wilAmerica at Work toll fre

t of Financial

centration Account

nal Services

rk

king

a program of preferred financial services, based onthe Treasury and its employees. Whether your emocated in several locations, each can have equal amake the financial services they use more convenn, this program can enhance your employee bene

rica at Work provides services to thousands of cog millions of employees.

banking network allows your employees to take cth:

centers nationwide

TMs nationwide

or ATM and point-of-sale networks, guaranteeinghe-clock access to funds at hundreds of thousands

banking

t the Treasury’s needs

merica at Work specialists will help both you and our financial services benefits program. We will cits employment size and your employees’ needs. reasury on the design, production and placement ochieve maximum exposure and enrollment. We arning and implementing any event planning to not ployees but keep Direct Deposit top-of-mind year

at Work program is supported by a unique Bank oto the Treasury, providing benefit information, acractive tools such as investment calculators.

ked directly to your Bank of America at Work Wning special Intranet jump pages and link options.

ll have toll-free benefits access through a unique ee telephone number.

Attachments

107

n direct mployees are access to the nient, fits package

ompanies

care of their

g your s of locations

your ustomize Our of marketing e willing to only

r after year.

of America at ccount

eb site via a

Bank of



All of this is provided by us at n

Benefits to your employees

� The ability to handle mothem to stay focused on tfamilies

� Savings of time and mon

� Recognition of value-add

� Preferred pricing on a wi

� Other features:

� Fee waivers on a cho

� Preferred interest rate

� Rate discounts on mo

� Dedicated Web site feducation materials

� Toll-free telephone a

� Online Banking with

Benefits to the Treasury

� A no-cost way to enrich

� Added incentives for em

� Standard benefits across to information on financeffort from your internal

� Other benefits:

� Improved employee

� Recognition of empl

� Optimization of cost

� Potential for greater

� Uniformity of benefi

� Reduced check fraud

� Dedicated specializeprocess

� Added incentives for

� Standard benefits acraccess to informationand effort from your

t of Financial

centration Account

no cost to the Treasury.

s

ost of their financial needs without leaving work, their job and, once home, to spend more time wit

ney

ded benefits that you, their employer, provide

ide variety of financial products and services

oice of checking accounts with direct deposit

e on longer-term savings

ost consumer loans

for benefits information, online account opening

access for account set-up and benefits inquiries

h no fee Bill Pay

your benefits package

mployees to participate in direct deposit of pay

multiple locations with toll-free telephone and oial services benefits — all with limited involveml resources

time on the job

oyer-provided value-added benefits

efficient electronic pay

employee satisfaction and retention

its throughout the Treasury

d

d service teams who provide assistance througho

r employees to participate in direct deposit of pay

ross multiple locations with toll-free telephone ann on financial services benefits – all with limited internal resources

Attachments

108

allowing th their

and financial

nline access ment and

out the

y

nd online involvement



Staying ahead

Bringing a financial services benThe Treasury profits from havingreater employee goodwill – at nwith on-site banking and preferefinancial services.

PayMode Concentrator

The Treasury can receive consolonline bill payments made via hpreferred format, you can integrreceivable system. With PayModby eliminating costly paper-baseprocesses.

Benefits:

� Greater control – improvreporting

� Enhanced security – multo your receivables proce

� Reduced costs – aggrega

� Minimized exceptions – inaccurate constituent re

Features:

� Aggregated payments –

� Real-time reporting – prosent by constituents thro

� Bank neutrality – providthe home banking provid

� Seamless integration – puser interface and allowsresources

� Multiple remittance formtransmission

� Dedicated customer servinquiries or disputes

t of Financial

centration Account

nefit to the workplace is a win-win situation for eng a more focused workforce, increased electronicno cost to you. Your employees save both time anential rate on checking, lending and other conven

r

lidated payment and remittance detail electronicahome banking payment systems. Securely delivererate the information quickly and easily into your ade Concentrator, you can improve efficiency and ed payments, extra steps and time-consuming ma

ved cash forecasting and monitoring through real-

ltiple levels of security and audit controls add coness

ated home banking payments lower handling expe

account number validation reduces exceptions camittance

deposited to your collection account daily

ovides printing and downloading capabilities for ugh their home banking providers

des consolidated payments and remittance detail rder

provides direct access to your payment data via ths you to integrate with your receivables system w

mats – include EDI, Web and accounts receivable

vice – provides you a single point of contact for p

Attachments

109

everyone. c payroll and nd money

nient

ally for ed in your accounts reduce costs

anual

-time

nfidentiality

enses

aused by

all payments

egardless of

he PayMode with minimal

-specific file

ayment



How the service works

With PayMode Concentrator, yopayments:

� We work with the home constituent payments thr

� We review the paymentspayments and deposit to

� You receive a single rem

� You post the payments t

Introducing Bank of Am

The Treasury can continue usingDirect, to perform a full range oAmerica Direct provides the Treimages, account transfers, and A

CashPro Online Enhanceme

In the second quarter of 2010 wCashPro, forming Bank of Amesystem will remain the same witupgrade will provide you with tieverything from account activityCashPro Online enhancement wfinancial solutions the Treasury such as your previous day volumdisappear unless you access themprice decrease.

Reverse Positive Pay

Reverse Positive Pay is a fraud psolution for those accounts for w

Benefits of Reverse Positive

This enhanced solution will enabdecisions online within one set oprocess provides the ability to seconfirm receipt of return decisio Each day, the Treasury may viewaccount in the evening, or have pDirect. Alternatively, the Treasu

t of Financial

centration Account

ou can streamline the handling of constituents’ on

banking service providers identified by you to rorough the PayMode Concentrator service.

s to validate account numbers. Then we aggregateyour collection account daily.

mittance file in your preferred format.

o your accounts receivable system

merica CashPro Online

g our online treasury management system, Bank oof treasury management functions over the Interneeasury with services such as balance reporting, stACH services.

nt

e plan to integrate our Bank of America Direct plrica CashPro Online. Although the name has chath some added features and benefits to the Treasuimely, flexible reporting keeping you more up to y and stop payment detail to the status of transact

will deliver simple access and greater control overuses. We will apply the benefits directly to your

mes. With CashPro Online, the previous day volum instead of using your M2M PD data, giving yo

prevention tool that provides a simple, time efficiwhich you are unable to send an issue file.

Pay

ble the Treasury to view images of suspect items of linked screens, streamlining the reverse positivearch historical paid items, view details of return ons.

w or download all checks that will post to the Treposted to your account the previous day via Bank

ury can receive a transmission of these items. The

Attachments

110

nline bill

oute the

e the

of America et. Bank of atements,

latform with anged, the ury. This date on

tions. The r all the account,

umes will ou an overall

ient fraud

and submit ve pay items and

easury k of America Treasury



matches the check number and dagainst your internal records of fraudulent items. The Treasury can log on to Direand submit return instructions wsearch historical paid items and submit your return decisions onlAmerica Direct and returns the ivia Bank of America Direct.

Product detail of this enhanced fDelivery Officer, Kristin Harriso

Safe Connect - improve

Safe Connect is a vehicle that cadeposited into a bill-validating swith an armored carrier for rentamaintenance and armored carriethe armored carrier and can genecredits. Paired with an armored cash handling process with robuliquidity and visibility into cash Safe Connect can enable you to:

� Minimize cash-handling cannot be touched until p

� Increase productivity – Dreporting is handled for y

� Gain faster access to funBank of America can me

Key features

Improved employee safety and

armored carrier service can increlog in with personal IDs, helping Reduced cash-handling errors

reduce error rates.

t of Financial

centration Account

dollar amount detail from reported paid check infchecks issued to determine if there are any potent

ect Reverse Positive Pay to view images of suspecwithin a single set of linked screens. The Treasury

view details of paid items. Following your reviewline. The Bank acknowledges receipt of the returnitem. The Treasury can track receipt of the return

fraud protection service can be discussed with yoon.

e cash visibility and availability.

an enable the Treasury to receive accelerated credsafe provided by an armored carrier. You can contal of a deposit-only electronic safe, hardware server service. Bank of America will establish connecterally provide credit next business day on safe decarrier safe product you select, it can create an en

ust security features and better operational efficienposition.

:

risk – Once the money is deposited in the on-sitepicked up by the armored carrier

Deposit preparation, transport to bank and consolyou

nds – Communication between the safe, armored cean cash receipts become usable funds faster

d minimized cashhandling risk - The on-site safease employee safety and decrease risk of loss; emg to improve accountability for cash receipts.

s - There is no need to manually count cash, whic

Attachments

111

formation tially

cted items y can also w, you n on Bank of instructions

our Product

dit for cash tract directly vice, tivity with

eposit nd-to-end ncies,

e safe, it

idated

carrier and

fe and mployees

ch can help



Improved efficiency and produ

armored carrier trips and consolpreparing deposits and data repo Faster funds availability - Direnetwork can generally enable dadirectly with Bank of America tonext business day credit for cash

How the service works is dep

Bank of America generally credresides in your store locations. Barrives at your location to servic

Bank of America currently offernotify you as we expand our offarmored car service.

Complementary services

When any or all of these followiyou can enjoy a more robust, encan help minimize your trips to greater visibility into your work

t of Financial

centration Account

uctivity - With simplified deposit preparation, redidated reporting data, less time is spent going to t

orting.

ect communication between the safe and armoredaily credit; the armored carrier network communio turn cash receipts into usable funds, generally ph in store (some instances may be same day).

picted below in the figure.

dits your account for deposited cash while it still pBased on your pre-determined schedule, an armorce your deposits.

rs Safe Connect with Brink’s and Loomis safes. Wfering to work with other carriers offering you saf

ing services are used together with our Safe Connnd-to-end cash pickup, depository and reporting sethe bank, enable you to better manage your cash

king capital.

Attachments

112

duced the bank,

d carrier cates

providing

physically red carrier

We will fes and

nect product, ervice. This and give you



Remote Deposit Service Onli

Remote Deposit Service Online electronic deposits from their deimages and MICR data of U.S. dbank using an Internet connectioprocessing and helps eliminate t

Cash Vault Service

Our Cash Vault Services offer yochecks. Sophisticated technologorder processing. Our extensive providers you maintain, while othe full lifecycle of a deposit.

Deposit Tracking Service

Our deposit tracking service (DTFinancial Services, Inc. DTS™ from point-of-deposit preparatiocredit, deposit verification and a

Work with a global leader in

As a long-time leader in treasurywelcome the opportunity to put contact Kristin Harrison, Produc This is a brand new service offe

more mainstream. Should the

service we will be happy to prov

t of Financial

centration Account

ine

is a Web-based application that enables companiesktops using a bank-approved scanner. You scan dollar items drawn on U.S. banks and transmit thon with security features. This helps expedite chetrips to the bank.

ou a convenient and efficient way to deposit yourgy provides safety controls and faster deposit and

vault footprint can help you reduce the number our deposit tracking solution can provide you with

TS™) is a Web-based application provided by Intallows clients to create deposits online and track

on through each change of custody, ending with padjustments.

n working capital

y management services with a powerful global plour Safe Connect services to work for you. To le

ct Delivery Officer.

fering and pricing may decrease as this service b

Treasury or one of its participants want to explo

vide pricing at that time.

Attachments

113

ies to make and capture at data to the

eck

r cash and change

of vault h insight into

ternational deposits

provisional

latform, we arn more,

ecomes

ore the



Attachment 4 - Addend

The addendum is provided on th

t of Financial

centration Account

dum 1

he next page.

Attachments

114

DFS TR RFP 09/10-09 Treasury Concentration Account

ADDENDUM

This addendum will now modify the following:

Section 1.2.C Qualifications of Financial Institution currently reads, “Maintain a clearing account at the Jacksonville Branch or the Miami Branch of the Federal Reserve Bank of Atlanta”

This requirement is amended to read, “Financial Institution must maintain a clearing account at the Federal Reserve Bank of Atlanta”.

Section 3.5.B Bank Statements currently reads, “Hard copy statements must be available by the twentieth (20th) of each month. A CD-ROM of deposit tickets and adjusting entries shall be provided weekly. Provide the availability of receiving monthly bank statements electronically. (See Section 3.5N relative to Image Technology.)”

This requirement is amended to read, “The Proposer shall provide hard copy statements to be received by the twentieth (20th) day of each month and also provide the availability to receive bank statements electronically.”

Section 3.5.N Image Technology currently reads, “The Proposer is requested to provide details of its image services, including system features and timeframes for archiving and retrieval of statements, deposits, deposited items, chargebacks, adjustments, and other account information at the master and sub-account level. Provide details of the imaging services available via web-based technology through a personal computer and via monthly CD-ROM. Explain the availability and cost of your system to view deposits on line, and the ability to drill down to review and download/printout images of deposited items. The Financial Institution shall provide any software required to access information.

This requirement is amended to read, “The Proposer is requested to provide details of its image services, including system features and timeframes for archiving and retrieval of statements, deposits, deposited items, chargebacks, adjustments, and other account information at the master and sub-account level.

Explain the availability and cost of your system to view deposits on line, and the ability to drill down to review and download/printout images of deposited items. The Financial Institution shall provide any software required to access information. Include pricing in Cost Proposal Form 5.

Provide details of the imaging services available via web-based technology through a personal computer. Provide a CD-ROM that will be made available no later than the 20th

day of the following month of deposit slips and other supporting statement documents.

The Proposer shall archive and provide access to statement documents and other account information for a period of not less than five (5) years.”

Form 7 Minimum Requirements Confirmation, Minimum Requirement 1 currently reads “Maintain a Clearing Account at the Jacksonville or Miami Branch of the Federal Reserve Bank of Atlanta.”

This requirement is amended to read, “Financial Institution must maintain a clearing account at the Federal Reserve Bank of Atlanta.”

Form 7 Minimum Requirements Confirmation, Minimum Requirement 10 currently reads “Proposer agrees to provide Treasury image services for archiving and retrieval of statement documents and other account information through CD-ROM and the Proposer’s web site.”

This requirement is amended to read, “Proposer agrees to archive and provide access to statement documents or other account information for a period of not less than five (5) years.

Form 7 Minimum Requirements Confirmation, Minimum Requirement 11 currently reads, “Proposer can provide images of deposit slips, items deposited, and other supporting statement documents on CD-ROM no later than the 20th day of the following month.”

This requirement is amended to read, “Proposer can provide images of deposit slips, and other supporting statement documents on CD-ROM no later than the 20th day of the following month.

1

DFS TR RFP 09/10-09 Treasury Concentration Account Technical Questions & Responses

1. Please provide analysis statements for all accounts included in the RFP (group and individual) for 3 months.

Individual account detail statements are not available at the sub-account level. Master account analysis statements for July, August, and September 2009 are provided.

2. Please provide the combined average balances maintained in all accounts.

See the account analysis statements above.

3. Please provide a copy of the ACH Origination File Format.

Standard NACHA format.

4. Please confirm whether your current provider offers check conversion services?

Check conversion services are not part of the current contract.

5. Will different agencies require incoming EFT (both ACH and Wire) in different forms?

Agencies do not have unique file formats with the exception of DOR tax formats. DOR requires the use of the TXP banking convention using the CCD+ format. DOR also allows incoming transactions using the new SEC code of IAT.

All funds are deposited into designated sub-accounts that are swept nightly to the Treasury Concentration Account.

In the case of paper, will you need this mailed, faxed or emailed?

All three may be acceptable.

When downloading EFT activity online, what format will be required?

Standard NACHA format.

6. Page 16, Scope of Services, Section 3.5.A. Department of Revenue: Deposits for Department of Revenue are transported via a courier service contracted by the Financial Institution at a location designated by the Department. - Please provide additional information in terms of volumes, location address, frequency and time of

2

pick up, and when the Department receives credits for deposits (i.e., same day, next day).

Volumes: For the period 1/1/09 until 10/31/09 we made 7,843 deposits that included 375,194 checks for $85,006,498.05 Location Address: Bldg L, 5050 W Tennessee St Tallahassee, FL 32399 Frequency and time of pick-up: 2:00 P.M. daily. The Department receives credit for deposits the same day.

7. Page 16, Scope of Services, Section 3.5.B. & Form 7 Item #10 - Please confirm the Treasury currently receives a CD ROM with deposit tickets, items deposited, and adjusting entries on a weekly basis. Form 5 does not include pricing points for this particular service, other than for items processed through the lockbox. Please clarify.

Treasury does not currently receive deposit tickets, items deposited or adjusting entries on CD ROM.

Add the cost to the additional services

8. Page 17, Scope of Services, Section 3.5.C.1.e.ii - Please elaborate on the items in bold below. Asked for clarification around the highlighted (bold red) pieces of information required in an image file of returned checks. We want to make sure we understand exactly what the State would like to receive in terms of the highlighted data points.

1) Sequence Number: Used to map name of image file

2) Cycle Code: Day of week created – used to map name of image file

3) Sequence Number On File: Sequential number, starting with 1 and incremented by one for each record on the index file

4) ID Used to match name of the image file

9. Page 20, Scope of Services, Section 3.5.I. - Lockbox Services - The following questions pertain to Lockbox.

a. Does the State require a photocopy of each check deposited or will an image suffice?

b.An Image will suffice.

b. Can you describe the negotiability review that is currently performed?

Office of Student Financial Aid (OSFA) receives an encrypted file from the financial institution daily. If the name and account number matches

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our system, the payment is posted.

c. How long are the images stored on the current providers Image Archive?

The current requirement is for images to be stored for 24 months.

d. Can you provide the detail of the data that is needed in the daily transmission?

Date, batch number, batch item number, check amount, account number, remitter last name, remitter first name, student id number, and invoice amount.

e. Does the State provide OCR coupons to automate the capture of data?

The State does provide OCR coupons for regular lockbox payments. Payments made through wage garnishments are not processed with OCR coupons.

f. Is a fax required for lockbox or is the State willing to pull this information from bank web sites?

A fax is required. g. Can you provide a list of acceptable payees for the current lockbox setup?

OFSA has approximately 20 acceptable payee names for our account.

h. Will the State entertain the idea of long term image storage on the bank's web site versus CD-Rom output?

Yes, but this does not negate the requirements as listed in Form 7.

10. Page 19, Scope of Services, Section 3.5.J. - Remote Deposit Service - Please provide the number of locations and scanners needed per location and the type (make and model) of scanner currently utilized.

There are currently six (6) scanners used at four (4) locations. Two scanners are spares.

We currently use Digital Check Corporation Tellerscan TS230

11. Page 20, Scope of Services, Section 3.5.K. - Deposit Corrections and Adjustments - This section states "If Treasury disputes an error correction or account adjustment of less than $100, the Contractor, upon request by Treasury, shall initiate a provisional adjustment that includes the unique location code of the participant. If the disputed adjustment is found to be valid, the Contractor shall reverse the provisional adjustment." - Please confirm whether this statement represents the process followed by the current

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provider of the services in this RFP.

This requirement is not part of the current contract.

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12. Page 20, Scope of Services, Section 3.5.L. –

Please describe how your cash deposits are prepared?

Two of the larger agencies that handle cash are Department of Revenue (DOR) and the Department of Highway Safety and Motor Vehicles (DHSMV). Their responses are below:

DOR All coin and currency are placed in a Bank of America money envelope which the bank provides. It’s sealed and the amount enclosed is handwritten on the outside of the envelope along with the initials of the person that counted it. The cash envelope is placed on top of all other checks so the teller will see it and the deposit slip is filled out specifying how much of the deposit contains coin and how much contains currency.It is then rubber-banded or clipped together and placed in a locked bag for the courier to deliver.

DHSMV When cash deposits are made, bills are separated by denomination. Singles are counted in groups of $50, twenties ($20) in groups of $500 and secured with a rubber band. Highway Safety does not use cash straps.Most deposits do not include a lot of change. Highway Safety completes a deposit breakdown of currency for their records.

Would the Treasury be interested in receiving information about new solutions such as in-store safe?

Provide information on new solutions in section 3.5W

13. Page 20, Scope of Services, Section 3.5 O - Point of Sale and Back Office ACH Conversion - The following questions apply to this section.

This service is not currently used by participants in the Treasury Concentration Account.

How many current locations, agencies, or users within the State currently accept electronic check transactions?

Electronic checks (ACH web) are processed utilizing the statewide electronic payments contract.

Is the State currently receiving the same service level as defined in 3.5.O, that of a verification with conversion?


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Or, is the State receiving a different service (or no service) with respect to electronic check conversion/verification today?


Does the State, as a result of this RFP, intend to accept any payment types other than electronic check? Examples include: i. Credit (Visa, MasterCard, American Express, Discover) ii. PIN Debit iii. PINLess Debit

Credit, PIN Debit, and Pinless Debit are processed utilizing the state-wide electronic payments contract.

What is the current and/or projected electronic check dollar volume and transaction count processed daily, monthly, or annually by the State and/or individual departments?

Electronic checks (ACH web) are processed utilizing the statewide electronic payments contract.

What percentage of current or projected electronic check payments will be personal checks? What percentage will be business checks?


What is the projected average transaction amount and anticipated highest per-check amount to be processed through the electronic check service?


What percentage of current or projected electronic check payments will be converted at the point of sale and what percentage will be converted in the back office?


Relative to back office payment conversion, is it expected that these payments will be accepted at the point of sale (check writer is present) with the imaging/conversion to

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take place in the back office or will these checks be mailed in for processing?

Either or both.

Please provide details of any State-owned hardware and software that is currently in place for electronic check processing?

i. Hardware – Terminal manufacturer and model number(s) ii. Software – Manufacturer and version number(s)


Does the State intend to continue utilizing the current hardware and/or software in the future or is the State interested in upgrading hardware/software?


If upgrading, what additional functionality would the State like to gain?

Because the state does not currently use this service, we will be interested in reviewing options that you provide in section 3.5W

Who is the incumbent electronic check payments processor for the State and, if under contract, when does the current contract expire?


If available, please expand upon the current or desired acceptance process that the State envisions for electronic check processing. Multiple implementation options are available to enable electronic check processing and if the State could provide additional detail as to the desired process for participating agencies it will help ensure that the proposed solution meets the State’s needs.

Because the state does not currently use this service, we will be interested in reviewing options that you provide in section 3.5W

Please provide the name of the State Agency requesting point of sale equipment for check conversion and check verification / guarantee services?

These services will be offered to all state agencies.

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14 Page 20, Scope of Services, Section 3.5.P.- Please confirm whether the Treasury currently receives supplies described in this section at no charge.

Yes

15. Attachment 5 - Please provide the sample "Illustrated BAI File."

A sample file is available through the Purchasing Agent upon request.

16. Attachment 6 - Please provide a copy of the EFT Return Item File Format.

A copy of this file format is available through the Purchasing Agent upon request.

17. Form 5 - The following questions / items for clarification apply to Form 5:

a. Please confirm the volumes provided under Currency/Coin Deposit - Night Drop, Currency/Coin Deposit Banking Center, and Currency/Coin Deposit Vault are on a per $100 cash processed basis.

Yes, the above is on a per $100 cash processed basis.

b. Please define "Network Maintenance Fee"

Charge for FTP connection fee.

18. Section 3.2A o How many sub accounts are maintained?

See Attachment 1 of the RFP

o Will the responding Financial Institution be required to provide online account access to the sub account owners or does the State’s treasury software facilitate this need?

In addition to the Department, the respondent will only be required to provide online account access to the Department of Revenue.

o What treasury software does the State utilize?

The state utilizes an in-house developed product.

19. Section 3.2D1o How will the State initiate wire transfer requests?

Through the respondent’s web based proprietary software

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20. Section 3.5Ao On an average day, what is the value of cash being deposited from the

Department of Revenue?

This account processes check payments. Occasional cash payments are received but are minimal.

21. Section 3.5G

o Please clarify your definition of 100% one-(1) day availability on checks deposited?

All checks deposited receive next day availability.

22. Section 3.5L

o Is the armored car contracted through the incumbent bank or a direct contract with the State?

Through the incumbent bank

23. Section 3.50

Are any State agencies currently utilizing Point of Sale ACH conversion?

o If so, what equipment is currently being utilized? o Is the equipment owned or leased? o Please provide the average ticket estimate for checks received? o Please provide the estimated monthly or annual check dollar volume that

would be run through the system?


24. How many locations will require deposit slips, endorsement stamps, night deposit bags, etc?

All the locations listed on Attachment 1 of the RFP

25. What is the average daily balance maintained in the Master Concentration account?

For fiscal year 2008-9 the average balance for this account was $32,300,000.

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Can you provide a current analysis statement?

Statements will be provided by the Purchasing Agent upon request..

Are all of the State’s locations being serviced by one bank currently?

Yes o If no, how many banks are you using? NAo How do you concentrate those funds? See section 3.2 of the RFP

Please provide a sample BAI file and EFT return file for attachments 4 and 6.

These files will be provided by the Purchasing Agent upon request.

What EDI ANSI X12 do you require?

Electronic return item notification for paper checks.

Will the State allow changes, addendums, or deletion to Attachment 7?

The State does not allow material changes to Attachment 7 of the RFP. Suggestions for minor changes that do not materially affect substantive requirements may be considered.

Please provide the agencies that deposit cash and checks vs. checks only?

The Department of Health (County Clinics), Department of Environmental Protection (State Parks), and the Department of Highway Safety and Motor Vehicles (Drivers License Offices) deposit the majority of cash and checks. See Attachment 1 of the RFP.

26. Will the State accept a correspondent bank located in Tallahassee that we have a partnership with as a substitute for the requirement that we must have a banking office in Tallahassee Florida?

A partnership does not meet our RFP requirement. As stated in Section 1.2 of the RFP “Proposals will be accepted only from individual Financial Institutions”. Additionally, the Department seeks to avoid the administrative complexity associated with interacting with multiple contractors.

The purpose of the requirement for having a banking office in Tallahassee, Florida is to facilitate state agencies in performing depository service functions. These services include the ability to make over-the-counter deposits that receive same day credit when deposited by the contracted

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cut-off time. Other requirements include cash, coin, currency and customer service activities.

It is our understanding that correspondent banks cannot provide all of the required services and therefore does not meet the requirement of having a banking office in Tallahassee, Florida.

27. With the announcement of the first quarter 2010 closing of the Jacksonville and the Miami branches by the Federal Reserve; is this requirement still necessary?

The requirement set forth within Form 7 Minimum Requirements Confirmation, Statement 1 sub 3 is amended to read, “FinancialInstitution must maintain a clearing account at the Federal Reserve Bank of Atlanta”.

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