PART-I

RESERVE BANK OF INDIA

1-C AMIR MANJIL, RAJ BAGH

SRINAGAR

HOUSEKEEPING AND CATERING SERVICES IN THE BANK’S VISITING

OFFICERS’ FLATS (VOF) & TRANSIT HOLIDAY HOME (THH) AT

SRINAGAR AND HOUSEKEEPING IN THE RBI OFFICE AT SRINAGAR

NAME OF THE COTRACTOR/FIRM: ____________________

ADDRESS: ________________________________________

__________________________________________________

__________________________________________________

LAST DATE OF SUBMISSION: 13.06.2016 upto 12.00PM

RESERVE BANK OF INDIA

1-C AMIR MANJIL, RAJ BAGH

SRINAGAR

Sealed Tenders in two parts are invited for Housekeeping and Catering of the Bank’s

Visiting Officers Flats and Transit Holiday Home and maintenance services in office

premises at Srinagar. The Premises includes Office, VOF/THH and Six rooms for staff

members .The estimated cost of work is Rs.9.73 Lakhs.

Pre Eligibility Criteria 1. Only those Contractor/firm who have minimum 3 years of experience of

executing similar works (housekeeping and catering) (during last 5 years ending

March 31 2016). Applicant should furnish their client list showing the details of

work carried out during the last 5 years. The list shall include details such as

name of the Client, value of work executed, Date of Start and Finish of the

work. The applicant should submit documentary evidence in support of

experience.

2. Applicants should have applicable tax registrations (PAN, TIN of J&K, VAT, CST

etc.) supported by documentary evidence.

3. The applicants should have a professional cook for the work i.e. cook should

have diploma in cooking and have work experience.

4. The tender forms will be issued only to those contractors who have invariably

furnish, at the time of applying for purchase of tender forms , the following

information in writing and submit relevant documents to satisfy the Bank about

their eligibility for participating in the tender process.

a Composition of the firm Full particulars (whether contractor is an

individual, or a partnership firm, or a company

etc.) of the composition of the firm of

contractors in details should be submitted along

with names and address of the partners, copy

of the articles of the Association/ power of

attorney/ other relevant document.

b Work experience &

completion of similar works of

specified value during the

specified period

Produce copies of Work orders from clients for

executing similar works for Three/Four/Five

Star Hotels/Airports/ Government/PSU/Reputed

Private Institutions etc. during the last three

years.

c Past Experience The details, along with documentary evidence.

d Credit worthiness of the

contractor

IT returns certificates of last three

consecutive years duly certified by a

practicing Chartered Accountant.

e Names and address of the

Clients and their present

Contact executives.

Names and details of their clients along with

full details like names, postal addresses, e-

mails, telephone (landline and mobile),fax

no. etc. of the contact executives(i.e. the

persons who can be contacted at the office

of their clients by the Bank in case of need)

should be furnished.

f Details of bank accounts Full particulars of their bank accounts, like

account number, type, when opened etc.

should be given

g TIN Number of Jammu &

Kashmir Sale Tax

Department

Copy of TIN number

h Cook certificate Copy of experience certificate and diploma

in cooking

4. In the event of intending tenderer’s failure to satisfy the pre eligibility criteria, the

Bank reserve the right to refuse issuance of tender form/documents to them.

5. The tender application can be collected from 23.05.2016 to 10.06.2016 from

10.00 AM to 4.00 PM on all working days (Monday to Friday) by Human Resource

Management Department, Reserve Bank of India, Jammu and Reserve Bank of India 1-C , Amir Manjil , Rajbagh , Srinagar on non-refundable payment of

Rs.200/- per set in cash/Demand Draft favouring Reserve Bank of India, payable

at Jammu. The duly filled in tender documents should reach in Bank’s Office at

Reserve Bank of India 1-C, Amir Manjil , Rajbagh , Srinagar, by 12.00 PM on

June 13, 2016.

6. Tender forms can also be downloaded from the website www.rbi.org.in till June 10, 2016. In case of downloaded documents, the said non-refundable sum of Rs.

200/- in the form of Demand Draft favouring Reserve Bank of India payable at

Jammu along with all the information / documents, mentioned in Para 4 above, will

have to be submitted at Reserve Bank of India 1-C , Amir Manjil , Rajbagh ,

Srinagar in a separate sealed cover addressed to OIC, Reserve Bank of India 1-

C, Amir Manjil , Rajbagh , Srinagar up to 12.00 PM on June 13, 2016 for Banks'

examination. After scrutiny, if any of the contractors are not found to possess the

required eligibility, their tenders will not be accepted by the Bank for further

processing.

8. Tender in prescribed form shall be submitted in Part-I & Part II for the proposed

work in separate sealed covers. The successful tenderers has to submit an EMD

amounting to Rs. 20000/- before issue of work orders. This sealed envelope

addressed by name to Reserve Bank of India 1-C, Amir Manjil , Rajbagh , Srinagar

will be received by the Bank at Reserve Bank of India 1-C , Amir Manjil , Rajbagh ,

Srinagar to 12.00 PM on June 13, 2016 in the manner described in the tender

form. Tenders received after the due date and time will not be accepted under any

circumstances.

9. Part-I of the tenders will be opened at 15.00 hours on June 13, 2016 in the

presence of the authorized representative of the tenderers who choose to be

present.

10. The applicants/tenderers have to submit in a sealed envelope / cover:

Client’s certificate as per format at Annexure- I from their clients for whom they have

carried out "eligible works" in terms of the eligibility (Pre-qualification) criteria explained

in this notice.

The certificates should be addressed to OIC, Reserve Bank of India 1-C , Amir Manjil ,

Rajbagh, Srinagar and shall be submitted along with their application/tender, in a

sealed envelope/cover.

The client's certificate shall be accepted only when the same is signed by an

official and only when they are supported by adequate proof of payment received

by the contractor for the work done by him. The client's certificate issued by the

private organizations shall also accompany Tax Deducted at Source (TDS)

certificates. Applications/tenders received without the above certificates may be

rejected. The Bank shall have the right to independently verify these certificates.

11. Part- II of only those parties will be opened who satisfy all eligibility criteria in

part – I.

General Instructions 1. Reserve Bank of India, Jammu invites tenders from the firms/companies for

Providing Services for Bank’s Visiting Officers Flats and Transit Holiday Home and

maintenance services in office premises at Srinagar w.e.f. 01.07.2016 to

30.06.2017 as per laid down contractual obligations. However, the contract can

be extended further subject to satisfactory performance provided and

adherence to contractual obligations by the concerned firm/company.

2. The estimated numbers of cleaning/housekeeping persons to be deployed will

be 01 cook, 01 sweeper and 06 Attendants. The Bank reserves the right to

increase or decrease the number of persons to be deployed before awarding the

work or any time during the currency of contract. The Bank also reserves the right

to award work to one firm/company or separately.

3. Tenderers should have applicable tax registrations (PAN, TIN, VAT, CST, etc.) supported by documentary evidence

4. Contractor/firm should have their own office/ branch preferably in J&K.

5. Tendering firms/companies should have account in scheduled commercial banks

and should give an undertaking that they are ready to receive the payments

through Electronic Clearing Service (ECS)/NEFT/CBS.

6. Rates quoted by the agency should be in accordance with the Contract

Labour Act 1970 / Minimum Wages Act (Centre or J&K State, whichever is higher). Tender having quoted rates below the prescribed rates will be rejected.

The rates should be all inclusive.

7. Contractor/firm should furnish solvency certificate issued by the Bank

(Applicant’s banker), specifically for the purpose of the work for amount Rs.9.73

lacs.

8. Interested Firms/ Agencies shall submit the tenders in prescribed form in two

parts. Part-I tender will contain the tenderers covering letter, tenderers’ additional

conditions, if any, and be sealed cover, super scribing the name of relevant

contract. Part-II of the tender will contain Bank’s schedule of quantities and

tenderer will quote price bid only in sealed separate cover, super scribing the

name of relevant contract. Both these sealed covers should further be

sealed in another envelope and addressed by name OIC Reserve Bank of India

1-C , Amir Manjil , Rajbagh , Srinagar submitted to the Bank on or before 12.00 PM

on June 13, 2016 in the manner enumerated in the tender.

9. The tender form must be filled in English or Hindi and all entries must be made

by hand and written in ink. If any of the documents is missing or unsigned,

the tender may be considered invalid by the Bank at its discretion.

10. Rates should be quoted both in figures and words in columns specified. Any

alterations made while filling the tender must be authenticated by initials of

the tenderer. Overwriting of figures is not permitted. Failure to comply with

either of these conditions will render the tender void at the Bank’s option. No

advice whatsoever, especially on change in rate specifications after opening of

Part- II of the tender will be entertained.

11. Each of the Tender Documents should be signed by the person or persons

submitting the tender as token of his/their having acquainted himself/ themselves

with the conditions of contract, etc as laid down. Any tender with any of the

documents not so signed will be rejected.

12. The tender submitted on behalf of the firm shall be signed by all the partners of

the firm or by a partner who is authorized on behalf of the firm to enter into

the proposed contract or by a person holding the power of attorney in the case

of a company. Otherwise the tender may be rejected by the Bank.

13. The Reserve Bank of India does not bind itself to accept the lowest or any tender and reserves to itself the right to accept or reject any or all the tenders, either in whole or in part, without assigning any reasons for doing so.

14. If awarded, the Contractor shall not assign the contract. He shall not sublet any

portion of the contract except with the written consent of the Bank. In case of

breach of these conditions, the Bank may serve a notice in writing on the

Contractor rescinding the contract.

15. The tenderer must obtain for himself on his own and at his expenses all

the information which may be necessary for the purpose of making tender and

for entering into a contract and must inspect the site of the work, acquaint

himself with all local conditions, means of access to the work, nature of the work

and all matters appertaining thereto.

16. The tenderer should submit the reports on past performance of his

firm/company from his clients and bankers along with the part I of the tender.

If any tenderer is not found to possess the required eligibility for participating in

the tendering process at any point of time and/or his performance reports

received from his clients and/or his bankers are found not satisfactory, the

Bank reserves the right

to reject his offer even after opening of Part -I of the tender and his sealed cover

containing Part-II of the tender will be returned to him. The Bank is not bound to

assign any reason for rejecting the tender.

17. After prima facie scrutiny, if any of the contractors is found not satisfying the

required eligibility criteria, the tender submitted by him will not be processed

further.

18. Tenders shall remain valid for acceptance by the Bank for a period of three

months from the date of opening of the tender, which may be extended by

mutual agreement and the tenderer shall not cancel or withdraw the tender during

this period.

19. The tenderer must use only the tender forms prescribed by the

Bank and downloaded from the site to fill in the rates. Any addition/alteration in

the text of the tender form made by the tenderer shall not be valid and shall be

treated as null and void.

20. The charges quoted will cover the cost of manpower deployed, material used

and machinery/equipments, deployed for efficient rendering of services and

shall be payable on monthly basis subject to submission of invoice. The

payment thereon will be made after the same is duly certified by the Bank's

Officers that the services have been provided satisfactorily and after deducting

all statutory dues/taxes, etc.

21. The quoted service charges will be firm and not subject to labour

conditions, exchange variations or any other condition whatsoever. The firm/

agency will be bound to pay statutory minimum wages to the workforce employed

by him / those, therefore rate should be quoted keeping this in mind. Tenders

having ‘quoted rates’ below the minimum wages are bound to be rejected.

22. The quoted service charges shall also include Service Tax, Insurance charges,

Work Contract tax, Sales tax, Excise duty, Octroi and any other tax and

duty or other levy whether existing or future, levied by the Central Government

or any State or Local Authority if applicable.

23. The contractors who download tender document from website are advised to submit along with tender a Demand Draft of Rs.200/- in favour of Reserve bank of India, payable at Jammu. In absence of Demand draft the tender document will be rejected.

III. Terms and Conditions

1. The contractor shall comply with the municipal and other regulations relating to preparation and sale of food stuffs, beverages and refreshment and shall obtain the necessary licenses and permits and the contractor shall indemnify and keep indemnified the Bank against any lapse on the contractor's part in complying with these conditions or any other statutory requirements for running of the said VOF and THH.

2. The contract shall be effective and valid for the period of one year and may be renewed by written mutual consent of both parties.

3. Approved/ agreed rates should be applicable for one year and if necessary, can be reconsidered at the time of renewal only. No request for increase in the rates during the period of the contract shall be entertained.

4. Taxes etc. are to be borne by the contractor and all the payments will be made by the Bank after deducting the taxes at source at the prevailing rates.

5. The contractor shall run the said VOF and THH on all days of the month / year

6. The Bank will arrange for premises, electricity, water, electric appliances, furniture, other dead stock articles, crockery, cutlery, utensils, gas stoves and fittings, etc.

7. The contractor shall be responsible for the maintenance of these items. The contractor shall ensure the safety of the above items kept in the said VOF and the Bank shall not be in any way responsible for any loss or any items kept in VOF.

8. Verification of these items can be done anytime by the Bank and if any items are found short or missing or broken recovery will be made as per actual price of the items from the contractor.

9. The contractor shall use only commercial cylinders of LPG in the VOF and THH. Kerosene oil or other flammable items are strictly prohibited. 10. The contractor will have to provide a welcome kit as described in Annex III to guests per booking.

11 The Contractor should provide food at VOF/THH at the rates given in Annexure -IV.

12. The contractor shall also arrange for items required for preparing tea/ coffee, such as sachets of tea, coffee, milk powder, sugar etc. and bottled mineral drinking water to the guests in all the rooms IN VOF only.

13. The quality of food-stuffs, beverages and other refreshments supplied shall be of proper standard to the satisfaction of the Bank other services that may be provided by the contractors will be physically tested by the Bank during the selection process. The finalization of the contract shall be subject to the satisfaction of the Bank as to the quality of cooking and services in such physical test.

14. Bank has the right to levy penalty and even terminate the contract if there is deterioration in any kind of services, quality of food stuff, raw material, hygiene, etc. In case of any dispute in this regard, the decision of the Bank will prevail. Depending on the severity, the penalty to be paid by the Contractor may be up to 20% of the eligible payment. 15. The contractor has to ensure that food is prepared in the kitchen provided in the VOF. It should also be ensured that high standard of hygiene and cleanliness is maintained in the VOF and THH, including kitchen, store, utensils’ cleaning place, etc. Attention should also be given towards proper and hygienic cleanliness of crockery and cutlery. Raw material, snacks and other food stuff should also be stored properly and hygienically.

16. The contractor has also to ensure that any leftover food items and garbage should be disposed of properly on the same day. Any kind of leftover items or garbage should not be disposed of in the drains and the drains/ pipelines should not be blocked or tampered with. 17. The contractor shall employ at his own expense an efficient and experienced number of employees, who shall be experienced, efficient, free from any disease, clean, courteous and neatly clothed in liveries (to be provided by the contractor). The contractor shall not employ or continue to employ for the purpose of the said VOF and THH any person whose employment is objected to by the Bank.

18. The contractor has to get police verification done of the workers employed by him in the VOF and THH and submit the verification reports thereof to the Bank within the prescribed timeframe. 19. The contractor has also to get his workers medically and clinically examined as per the tests prescribed by the Bank within stipulated time frame and submit the reports to the Bank. For the first time these reports should be submitted to the Bank within one month from the date of awarding the contract. These certificates / reports should also be submitted as and when any new worker is employed by the contractor. The contractor should not employ any worker having adverse police record or serious or contagious disease.

20. The contractor shall provide proper uniform to his workers. He shall not change/ replace the workers very frequently. The Bank retains the right to ask for replacement of the worker/s of the contractor found unsuitable by them. The Bank reserves the right to call for the details of workers engaged by the contractor.

21. The said VOF shall be for the exclusive use of the officers of the Bank and the persons authorized/ permitted by the Bank and its working shall be subject to the supervision and control of Reserve Bank of India, Jammu. 22. The contractor shall not carry on in the said premises any business other than running the said VOF and THH. He shall not make any changes, additions or alterations in the said premises.

23. The contractor shall ensure that no loss or damage is caused by any act or default on his part or on the part of his employees or agents employed by him either to the said premises or to the Bank's furniture, fixtures and fittings and all other items therein permitted to be used by him. Reasonable wear and tear or such damage or loss as may be caused by reasons beyond the contractor’s control in spite of all Reasonable and normal precautions taken by him are expected.

24. As security deposit of the obligations of the contractor under this clause and the other provisions of the agreement to be made, the contractor shall deposit and keep deposited with the Bank a sum of Rs. 50,000.00. The contractor has the option to keep the security deposit in the form of Bank Guarantee. The security deposit, if deposited in cash, will be returned to the contractor after the contractor has removed himself, his agents and his employees from the said premises and also returned to the Bank the various items of equipment, crockery, cutlery, etc., entrusted to him in good order, subject to normal wear and tear after adjusting for the cost of equipment, crockery, cutlery, etc., which has been lost or damaged. The bank guarantee, on completion of the contract, will be returned to the bank concerned under advice to the contractor. 25. The Bank may, at any time, inspect the said VOF and THH and all items and fixtures and fittings thereon. The contractor shall give all assistance for this purpose to the Bank.

26. Awarding of contract shall not be construed by the contractor or his workers as any kind of employment in the Bank or claim on any property/ infrastructure provided by the Bank.

27. The Bank reserves the right to terminate the agreement, if the contractor fails to carry out any of his obligations/duties in terms of the contract/ agreement and the contractor shall not be entitled to any compensation in the event of such termination. The agreement shall stand terminated as per the notice of such termination. The address for service of this notice or any other communication or notice shall be the address of the contractor furnished by the contractor. 28. The agreement may also be terminated by giving one month’s notice in writing by either of the parties.

29.The Bank shall be entitled to recover from the contractor or deduct from the bills or any amount due from the Bank to the contractor, any amount that the Bank may be compelled to pay, under the law, on account of any default by or negligence of the contractor or his employees or agents.

30. On the expiry or early termination of the contract, the contractor shall remove himself and his employees and agents from the premises and all articles belonging to him failing which the Bank shall be entitled to do so without any further notice to the contractor at the cost and risk of the tenderer. The contract should, however, ensure that his action does not cause any damage to the said premises or any property therein belonging to the Bank.

31. The contract, if awarded to the contractor to run the said VOF is personal in character and cannot be assigned or transferred by the contractor to any other person. If it is done the Bank has the right to terminate the contract without any prior notice.

32. The contractor shall ensure compliance to all the obligations arising under the Contract Labour (Regulations & Abolition) Act, 1970, Minimum Wages Act, Workmen’s Compensation Act, 1923 and other labour laws prevailing in the country. In the event of any liability arising on account of any breach or non-compliance of statutory requirements by the contractor, the Bank will have the right to reimburse itself by way of adjustment from the contractor’s pending bills or otherwise recover it through available legal means, to the extent of the loss suffered by it as a consequence of the same.

33. The Salary to the employees deployed by the contractor should be paid by electronic mode in their Bank accounts and a monthly statement in that regard shall be submitted to the Bank within 15 days of the succeeding month.

34. The contractor will bear the cost, throughout the term of the agreement for a comprehensive general liability insurance covering injury or death of any person(s) occurring in the areas of operation, caused by the negligence on the part of the contractor or the part of his worker(s) and in case of failure to perform their obligations/ duties under the agreement the Bank will not be responsible for any consequence due to default in this regard by the contractor. The contractor has to ensure that the workers or their legal heirs shall not claim any insurance benefit from the Bank in case workers suffer any loss or damage to their life or person or property while working in the Bank premises.

35. All legal suits, actions or proceedings relating to or arising out of the agreement shall be subject to jurisdiction of the courts in Jammu only. If any dispute arises between the parties about the terms of this contract or anything in relation to or arising out of this contract, the parties shall make an effort to solve the same through the appointment of an arbitrator by mutual agreement. If a single arbitrator could not be appointed by agreement, each side would be free to appoint one arbitrator each, who in turn will add an umpire. The decision of the arbitrator or arbitrators, as the case may be, shall be final in regard to such dispute or disputes.

36. The Contractor has to pay minimum wages of Central Government or state of Jammu and Kashmir, whichever is higher. The contractor has to submit copies of the wage disbursement register folio to the Bank along with bill for payment with bank A/c details of his staff deployed in the VOF/THH/Bank office.

37. The contractor have to maintain hygiene and cleanliness in the Bank premises.

IV. Detailed Scope of work

The scope of work involved is as under: Housekeeping and Catering of the Bank’s Visiting Officers Flats and Transit Holiday Home and maintenance services in office premises at Srinagar. 1. RECEPTION-CUM-FRONT OFFICE To attend to phone calls, receiving messages, inter-acting with Guests and RBI

Officers, co-ordinate room allocation, bookings, check-in and Check- out of guests,

collect cash/obtain signatures of guests as required, maintain proper accounting and

submit the same periodically to RBI Officials.

2. CATERING The Contractor shall provide the following services:

a.The Contractor shall be responsible for procurement of raw materials and

ingredients. First quality raw materials and ingredients shall be used in the preparation

of food and beverages. Fresh vegetables and milk, standard beverages shall be used.

The quality of the materials should be satisfactory to the officials of RBI who may carry

out random inspection.

b. The Contractor shall store sufficient quantity of high quality ingredients in the

available place in the VOF/THH to ensure preparation of food items in time. The

Contractor at his own risk shall make the procurement and storage.

c. The timings for services shall be as informed by the Bank. Every food preparation

shall be used for the specific service and the left-over food shall not be carried to next

meal service.

d. The Contractor shall provide efficient and prompt service to all members.

e. The food preparation is to be done in a strict hygienic environment and matching

process without any compromise. The staff is also expected to be reporting for duty

with good health and hygiene as well as washed & pressed uniforms.

f. The Contractor should provide healthy food under hygienic conditions by ensuring

total cleanliness and regular cleaning of facilities in the kitchen. The Contractor shall

perform the Service to the satisfaction of the Bank officials. If any shortcoming is found

then on instruction from Bank officials, the Contractor shall rectify the shortcoming

immediately.

g. The Contractor shall ensure that he appoints well qualified & experienced cooks in

all types of food preparation. If Bank asks for procurement of any outside preparations,

the Contractor shall arrange for the same and claim the expenditure in his regular bills.

3. HOUSEKEEPING a. The number of rooms available in the VOFs & THHs and the area of lounge, dining

halls, six staff rooms and bank premises etc., are given separately. The Contractor,

before submitting his offer, may visit the place for his own assessment.

b. The Contractor will procure all the materials required for guest amenities and

provide a bath/ toilet kit containing tooth brush, tooth paste, soap, shampoo, coconut

oil sachet, disposable razor, and shaving cream in all the rooms of VOF.

c. All the rooms shall be kept neat and tidy always to enable RBI to allot the rooms at

any time.

d. Linen like towels, bed spreads, bed sheets, drinking water should be changed every

day in the guest rooms.

e. The Contractor shall be responsible for making the beds and clean all rooms daily.

All rooms, bath rooms and toilets are to be cleaned with high quality disinfectants.

Ceilings, ceiling fans, windows, glasses and furniture to be cleaned once in seven

days. All the necessary housekeeping materials or the performance of services shall

be procured by the Contractor periodically and claimed from RBI.

f. Room fresheners and deodorants facilities to be made available in all the rooms,

toilets, lounges and all common toilets. They may be replenished immediately

Whenever required. The contractor shall maintain high standards of cleanliness and

hygiene throughout the VOFs & THHs.

g. The Contractor's men shall take care of miscellaneous requirements like

replacement of batteries for clocks, remote units of TVs and ACs. etc. provided in the

VOF/THH rooms and other places. Reimbursement towards the same may be claimed

from RBI.

4. GENERAL ADMINISTRATION

a. To ensure the entire operations of the VOFs & THHs and coordinate with respective

departments of RBI for smooth running of the operations.

b. To maintain records as required by RBI.

c. To ensure the safety of VOFs & THHs, properties belonging to the RBI and maintain

total vigil on the movement of people in the VOFs & THHs.

d. To ensure timely action in emergencies including operation of firefighting systems,

administering first aid etc.

e. To maintain cleanliness in office

5. Contract Personnel a. .The Contractor should hire following people and provide them the proper dress:-

I. Cook cum Supervisor i) Having at least three years’ experience in hospitality field and should be fluent in

Hindi.

ii) Should be of courteous and of polite demeanor.

iii) Interact with guests to solve problems related to allotment and other connected

matters.

iv) Will be responsible for cleanliness of the Apartment.

v) Will ensure that the visiting guests are handled with dignity.

vi) Has to take proactive steps in solving the infrastructural problems.

vii) Will supervise the house keepers entrusted with the cleaning/maintenance work. viii) Should ensure that all electrical, plumbing furniture, linen etc. are always in proper

working condition.

ix) Operation, maintenance and supervision of kitchen and dining hall for catering to

the guests.

x) Should be well versed in cooking North Indian, South Indian, vegetarian and Non vegetarian items.

xi) Should ensure that good quality food is served timely to guests in the dining hall.

xii) Should ensure that all the utensils, crockery and kitchen equipment’s are cleaned and in working order. xiii) Should ensure that the kitchen and dining halls are kept clean and in hygienic condition.

II. Attendants

i) Should be courteous and polite

ii) Should serve the meals to guest in a clean and hygienic manner

iii) Should keep the dining tables always clean and presentable

iv) Should assist cooks in cutting / storing of vegetables etc. v) Should not keep guests waiting to be served unattended

vi) Should clean utensils/plates thoroughly using appropriate cleaning materials

vii) Should sweep/swab and maintain the entire kitchen and keep it always neat and clean

viii) 03 attendants round the clock for VOF/ THH and 03 round clocks for office and six rooms

ix) should maintain office and rooms for staff.

III. Housekeeper/ Sweeper

The contractor shall employ requisite number of Sweepers/Housekeepers to ensure that the VOF and THH are neat and clean at any point of time. i) Should do the cleaning, sweeping and dusting of the all the rooms in VOF and

THH and complete premises including toilets.

ii) Should ensure that proper hygiene is in VOF/THH and complete premises.

ANNEX I - Company Profile

Details filled in this form must be accompanied by sufficient documentary evidence, in order to verify the correctness of the information. 1. Name of Tenderer

2. Constitution (Company/Partnership/Proprietorship)

3. Name of the Proprietor/ Partners/ Directors of the Firm/ Organisation

4. Details of Registration (Registering Authority/ Registration Date/ Registration No., etc.)

5. Year of commencement of Business

6. Experience

7. Mailing Address

8. Name, Designation, Tel., Mob. Email addresses of 2 authorized signatories

9. Sales Tax Number

10. Income Tax Number

11. Ability to provide Bank Guarantee or other equivalent forms of security from a Scheduled Bank.

12. Whether any Civil Suit/ Litigation arisen in the contracts executed during \ the last 5 years/ being executed. If yes, please furnish the name of the work, employer and brief details of litigation

13. Provide TIN number of Sale Tax Department of Jammu & Kashmir

Signature of the Authorized Official with Seal

ANNEX - II

TO BE SUBMITTED ON THE LETTER HEAD OF THE COMPANY

Regional Director Reserve Bank of India Rail Head Complex, Jammu Dear Sir,

Housekeeping and Catering Services for Visiting Officers’ Flats (VOF) & Transit Holiday Home (THH) and Office of the Reserve Bank of India at Srinagar

This bears reference to your captioned notice dated …………………….. (To be filled in by tenderer). I/We, hereby, accept all the terms and conditions for submitting Expression of Interest as mentioned in the said notice.

2. I/We warrant that we will comply with the municipal and other regulations relating to preparation and sale of food stuffs, beverages and refreshment and will obtain the necessary licenses and permits in this regard. I/We agree that we shall indemnify and keep indemnified the Bank from any claim or demand, action or proceeding, directly or indirectly resulting from or arising out of any breach or alleged breach of this warranty.

Yours faithfully,

Signature:

Name

Designation

Place

Date:

ANNEX-III

Provision of Welcome Kit- Welcome kit should containing following items: # Name of item Quantity per

Guest

Indicative Brand

1. Bath Soap (small) 1 Dove, Dettol

2. Liquid Soap (pouch) 1 Dettol, Savlon etc.

3. Hair Oil (pouch) 1 Parachute, Almond drops etc

4. Small Comb 1 Good Quality

5. Shampoo Pouch 1 Sunsilk, All clear, Head & Shoulder etc

6. Razor 1 Gillette Presto

7. Shaving Foam 1 small Godrej, gillette

8. Toothpaste 1 small Colgate / Promise / Pepsodent.

9. Mineral Water 2 bottles Per booking per day during occupancy. Bisleri, Aquafina, Himalaya etc. at market rate

10 Moisturiser One small

If a guest stays for next days the contractor has to provide water bottles @ 2 per day. The market rate will be reimbursed to the contractor.

Annexure - IV Reserve Bank of India Jammu

Items to be served in VOF Breakfast: Sr. No.

Items Price (Rs)

1. Aloo/Gobi/Onion/Mulli Parantha 18/- per piece 2. Paneer Parantha 20/- per piece 3. Plain Parantha 15/- per piece 4. Tea 8/- per cup 5. Coffee 12/- per cup 6. Butter /Jam toast (2 pcs) 15/- 7. Dahi 15/- per Bowl 8. Bread Omlette 4 pcs with tomato sauce 25/- 9. 2 Parantha + Pickle+ Tea + curd 40/-

Lunch / Dinner

Items to be served Price Veg Thali Dal, Rice ,Mix Vegetable, Chappati (2) Cured, Pappad, Salad and Pickle

80/- per Thali

Special Items

Sr. No. Items Price 1. Rice Basmati / per plate 30/- 2. Rajmah / per plate 25/- 3. Dal Mix / Fry – per plate 25/- 4. Dall per plate ( Moong, Masoor,Arhar,Channa,Green,Moong,

Ured 25/-

5. Paneer with Mater / per plate 45/- 6. Seasonal vegetable / per plate 25/- 7. Mixed Vegetable / per plate 25/- 8. Vegetable Pulao / per plate 40/- 9. Chapati one piece 07/-

10. Kadi Pakora / per plate 30/-

11. Parantha (Plain / Aloo parantha ) 15/18/-

12. Curd ( per Bowl standard size) 10/-

13. Sandwich ( Butter / Veg) 15/-

PART-II

RESERVE BANK OF INDIA

SRINAGAR

HOUSEKEEPING AND CATERING SERVICES IN THE BANK’S VISITING

OFFICERS’ FLATS (VOF) & TRANSIT HOLIDAY HOME (THH) AT SRINAGAR

AND HOUSEKEEPING IN THE RBI OFFICE

NAME OF THE COTRACTOR/FIRM: ____________________

ADDRESS: ________________________________________

__________________________________________________

__________________________________________________

LAST DATE OF SUBMISSION: 13.06.2016 upto 12.00 PM

Annexure - I

Price Bid

The Contractor has to ensure that he should pay minimum wages as per central or Jammu and Kashmir Minimum Wages Act to the Labor so engaged, whichever is higher during the currency of contract. Tenderer quoting less than prevailing minimum wage will be rejected.

The rates quoted by the contractor should be inclusive of all applicable taxes.

Serial No. Particulars Amount in Rs.

1 01 Cook cum waiter

2 06 Attendant

3 01 Sweeper

4 Total labor cost

5 Contractor Profit

6 W.C.T (as applicable )

7 Income Tax (as applicable )

8 Uniform Cost

9 Gross total per year

10 Total Monthly Rate

Amount in Words---

Signature of Contractor with seal

Annexure - II

Price Bid for Welcome Kit

Rate of Welcome Kit (each)

The Contents of welcome Kit as per Annexure – III of Part I of Tender Document.

Signature of Contractor with seal