www.parkersoftware.com

You’re a leading public sector organisation with a leading reputation. We’re a leading software house with a leading digital engagement solution. Together, we’ll give your customers a truly market-leading experience.

sector

Who we are

We’re Parker Software, and we build digital bridges. More than that, we help your business cross those bridges faster than ever before possible. We do that with a single channel solution that works across your entire digital operation – uniting all your channels under one umbrella and unlocking thousands of new efficiencies.

Disparate digital platforms belong to yesterday’s tech scene. We’ve eliminated the need for your business to have separate software to manage web analytics, separate software for live chat, for support ticketing, social media management, lead generation, CRM integration, business process automation, etc., etc., etc. Even reading that long list seems unnecessarily convoluted, doesn’t it?

Well, we offer synchronisation. The mess of relying on multiple solutions is no more; instead, we’ve created a single, simplifying suite that covers your digital transformation from every angle. So far, we’re delivering cutting-edge digital transformation to over 10,000 businesses in over 100 countries. We’d love you to be our next next-gen success story.

What we do

It’s our mission to optimise your entire digital operation. That means taking the time to get to know your business, analyse your online pain points and tailor our software to meet your requirements.

So, the first thing we do is get to grips with your digital goals. Only then do we put together a specific solution – adding value where you need it most and turning missed opportunity into ROI.

Naturally, that means delivering a fully managed service. We custom configure your package. We help you install. We help you integrate. We provide training. We deliver on premise, remotely or in the cloud. We’re there to deliver regular health checks and mission critical support. And of course, all this support and expertise comes with the sharpest digital engagement edge that technology can offer.

In short, we’re your 360° digital transformation partner, and we’ve got all your needs covered.

Parker Software and the

Currently unlocking efficiencies for

Public

The technical support from Parker Software is phenomenal! They are fast, efficient and friendly. It is extremely easy to have a good partnership when things are going well and there are no problems, but entirely different when issues arise. Parker Software has proven time and again that it cares even after a sale.Schneider Electric

These “customers” are seeing businesses across the globe embrace the digital revolution, and they’re growing accustomed to outstanding online service. When they turn to the public sector, then, they expect a comparable experience. Citizens not only want their individual needs to be met and understood, they also want a fast and fully tailored service.

That means one thing: technological innovation is needed, quickly. The public sector must transition from large-scale, standardised solutions to engaging, intelligent solutions that focus on personalisation. And that’s just where our software comes into play. With a single, all-encompassing suite, we offer:

“Digital transformation” is something of a buzz phrase in the public sector – but it’s also an area of burgeoning importance. Increasingly, members of the public see themselves as customers of public services, and their expectations are growing by the day.

Our services

Live chat

Be reachable. Visitors browsing your website don’t want to open a new email, type out a message to a generic address and wait days for a response. They don’t want to stop what they’re doing, make a phone call and get put on hold for an answer to a simple question. They want instant communication, and they want it in a way that’s convenient to them. Enter live chat.

With a single click, visitors can enter live chat sessions and have their questions answered in moments. They can speak to operators as they scroll, getting clued up in a way that’s quick, clear and customer-centric.

Support desk

Support is an integral part of our suite. We know that a high volume of queries can be impossible to manage efficiently with a traditional telephone-based or email system. So, we offer a fully integrated digital contact centre, complete with a leading support desk.

We use inbuilt skill selection rules to match live support requests with your best suited team member, preventing any unprofessional service delays. A trained live chat operator can deal with six or more enquiries at one time – enabling you to give accurate support, quicker.

Intelligent automation

Our software speaks over 40 languages, so that your employees don’t have to. In a multi-cultural society, you need to be responsive in multiple languages. So, we translate chats and emails in real-time, meaning less barriers, less misunderstandings and less obstacles to quick, quality service.

But that’s not all. Our suite also offers keyword based intelligent canned responses, picking up on key phrases and offering ready-made responses. That means no more typing out contact details, departmental numbers or local services: just smart automation.

Tailored customer experiences

We’ve made personalised online experiences pain-free. Using our advanced tracking software, you can connect with your website visitors specifically and strategically.

So, for example, you could display targeted banners based on the visitor’s location, offer live concierge support, show timely pop-ups when a customer is browsing your FAQ sections… the list is extensive. And even better, all of this personalisation is automated – meaning you can cater to customers with no extra effort.

Web analytics

Comprehensive web reports are part and parcel of our solution, issued on both a daily and monthly basis. With 80 static reports or an unlimited number of custom reports, we give you all the information you need to understand your customers and their online needs.

These analytics enable action. With detailed reporting on entry pages, abandonment points, navigation paths and campaign performance, you can identify which parts of your site are performant and which sections need revisiting. Get savvy.

Intelligent triggered responses

We don’t just parse your inbound comms – we also run a sophisticated series of actions off the back of them. For example, our software can create and issue automated plaintext and HTML emails, including relevant attachments. It can schedule outgoing messages directly to the customer’s SMS texts or social channels, send appointments, call web services and post to web pages… all using the relevant information we’ve extracted for pain-free personalisation.

And we do all of this with simple, code-free rules. All you have to do is make the rules. From there, we configure our software to take care of business.

Email automation

Our technology will monitor, parse and process all your inbound messages: whether it’s an email, an SMS, a social message, or a file attachment. In real-time, we scan any incoming text from any source and extract key information, syncing the data with your systems.

That means contact details straight to your database, messages automatically added to CRM records, updates to your email system and SharePoint… in fact, we offer thousands of different process combinations and integrations. Even better, all this parsing, processing and syncing is done instantly – ticking away 24/7 behind your business without any need for supervision.

File automation

We’ve got all your mail merge needs covered. Your file conversion needs, too. In fact, we’ve got a whole host of convenient document tricks up our sleeve to save you time.

In one click, you can convert Word, Excel, or JPEG files into PDFs and attach them to outgoing messages. You can create file processing rules based on message and attachment content, rename, transform, copy, and sync with your systems or team collaboration tools. Make your working day that bit quicker.

Absolutely no better way to interact with our online customers instantly, an amazing application for our existing customers services support service!

Hi-Tec

Security and compliance

The public sector has strict guidelines for any new software or service. You deal with sensitive information, so it’s understandable that you want full assurance that these security and compliance protocols are met.

We’ve solved that problem. We offer the only digital engagement suite that comes with an installable solution – meaning you can self-contain your solution on your server. You’re the host, and you have full control. You can install and operate our suite straight from your own server, behind your own firewalls, while retaining the full features of the cloud edition. With our installable option, all data is stored in your own MS SQL database, not across the world.

Social media monitoring

Want to see what people are tweeting about you? How about sentiment analysis on the things people are saying about your service? What if that same software could also pick up and process all your inbound social media messages? Well, our suite has eyes everywhere, and it’s got all those things covered.

Our software can send social data to your CRM, reply intelligently, post automatic or scheduled updates and create custom reports. With a single piece of software, you have an all-encompassing view of your business and the retail sector that is alert 24/7. Not only is your finger on the pulse: you’re measuring, recording and reacting to that pulse as it beats.

We looked at a number of providers and found Parker Software to be more advanced.Aviva

I would certainly recommend Parker Software to anyone who has a customer facing website, the software is functional, easy to use and can only help your business improve its customer service.Centerplate

We’ve been specialising in digital engagement solutions since 2003, making us a front runner with a wealth of expertise and industry innovation behind us. Investing in our suite means that you also get US and UK based sales and support, consultancy days, health checks, audits and training, not to mention a wealth of knowledge. We’re an authority in our field, putting you in safe hands.

That’s not to mention the fact that the sheer scale of our suite’s capabilities make it uniquely advanced. No other provider can match our offering – in terms of expertise and expanse alike. Choose the option that’s light years ahead.

This list only scratches the surface of what our software delivers. With one suite, we can offer your business thousands of digital synergies. And if you haven’t seen the feature you’d like, just let us know – our tech team loves a new challenge.

www.parkersoftware.com

Why we’re different

Not only has Parker Software streamlined processes and efficiencies in order for us to stay competitive, they have also improved both the customer journey and staff engagement.autonet

UK: +44 (0)330 0882 943

US: (800) 680 7712

www.parkersoftware.com

sales@parkersoftware.com

UK address

Parker Software LimitedVictoria Business ParkProspect WayKnypersleyStoke on TrentST8 7PLUnited Kingdom

USA address

Parker Software Inc.4767 New Broad StreetBaldwin ParkOrlandoFlorida32814United States