PARENT & FAMILY HANDBOOK...Jul 02, 2001 · for winter break with a different hairstyle, eating...

Helpful tips and information about campus life and resources

PARENT & FAMILY

HANDBOOK 2016-17

Welcome to our Eastern Oregon University community!

As an Eastern grad myself, I know your son or daughter will benefit from many life-changing opportunities and new possibilities by choosing to attend this university. They will develop authentic relationships with our faculty and staff, and experience a personalized education unique to EOU. As partners in discovery, we will prepare your student for success!

I will be taking my own daughter to college soon. This is a “brave new world” for her…and us! I’m sharing this because our handbook is written and designed with YOU in mind. It is also a simple reminder that you are not alone during this transition.

The following pages provide quick reference and ready access to help answer an array of questions that may arise. When in doubt, please call 541.962.3635 or e-mail [email protected]. Our Student Affairs staff will answer your questions directly or put you in touch with someone who can.

While our primary role is to support your student on their collegiate journey, we are here for you as well. The part you play in their success is ongoing and instrumental as they pursue their dreams.

Again, on behalf of everyone at EOU – welcome!

Sincerely,

Thomas A. Insko, ’94’President

Dear parents and family

The College AdjustmentChange is Challenging . . . . . . . . . . . . . . . . . . . . . . .2Providing Student Support . . . . . . . . . . . . . . . . . . . 3Differences Between High School and College . . .4The Rhythm of College Life . . . . . . . . . . . . . . . . . . .5Ten Transitional Stages of First-year Students . . .6

AcademicsAcademic Advising . . . . . . . . . . . . . . . . . . . . . . . . . . 7Bachelor’s Degree . . . . . . . . . . . . . . . . . . . . . . . . . . 7Class Standing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8Course Registration . . . . . . . . . . . . . . . . . . . . . . . . .8Credit Hours . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8Grades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8Grade Point Average . . . . . . . . . . . . . . . . . . . . . . . .8Grievances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Information & ServicesAthletics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Billings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Bookstore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Bookstore Credit Voucher . . . . . . . . . . . . . . . . . . . 10Campus Activities . . . . . . . . . . . . . . . . . . . . . . . . . . 11Career Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Counseling Center . . . . . . . . . . . . . . . . . . . . . . . . . 11Dining Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Disability Services . . . . . . . . . . . . . . . . . . . . . . . . . 12EOU Alumni Association . . . . . . . . . . . . . . . . . . . . 12Emergency Notification . . . . . . . . . . . . . . . . . . . . . 12Financial Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13First Year Experience . . . . . . . . . . . . . . . . . . . . . . . 13Health and Wellness . . . . . . . . . . . . . . . . . . . . . . . 13Learning Center . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Multicultural Center . . . . . . . . . . . . . . . . . . . . . . . . 14Parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Residence Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Revolving Charge Contract . . . . . . . . . . . . . . . . . . 15Shuttle Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Student Employment On Campus . . . . . . . . . . . . 15Student Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Student Affairs, Office of . . . . . . . . . . . . . . . . . . . . 16Technology Resources . . . . . . . . . . . . . . . . . . . . . . 16TRiO? Student Support Services . . . . . . . . . . . . . . 17Tuition and Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Understanding FERPAUnderstanding FERPA . . . . . . . . . . . . . . . . . . . . . . 18

Phone Numbers & Resource GuidePhone Numbers & Resource Guide . . . . . . . . . . . .20Campus Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Contents

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Change is challenging University life and the experience of a college student is often filled with change, growth, learning and deci-sion making. A college student faces many challenges and opportunities to learn more about themselves and their personal values and beliefs. As your student enters into these experiences, you as parents and family members have a great opportunity to provide ef-fective support and sound guidance. The transition from high school to college can often be as challenging for family members as it is for college-bound students. As family roles and relationships change, expectations and involvement in each other’s lives may also change. Being prepared for the resulting changes will allow you to most effectively adapt and support your student throughout their years at the university. Remember that college students often need and desire a greater degree

of autonomy, yet at the same time expect just as much guidance and sup-port from you as before. Also, it may be difficult to accept the fact that you are not hearing as much as you’d like about your son’s or daughter’s progress at EOU. You will no longer find yourself being as involved in the day-to-day affairs of your student. You will learn to appreciate being asked for advice on larger personal decisions. Your moral support, active listening and willingness to share in important decisions are essential to your student’s progress. It is important to demonstrate your openness to changes regardless of whether you agree with those changes. The college years and accompany-ing experiences can be valuable for the entire family. Maintaining open chan-nels of communication as your son or daughter develops into a mature, self-reliant adult can make these years and experiences even more enjoyable and rewarding.

Eastern Oregon University

The College Adjustment

Providing Student SupportTip #1: Validate Feelings of HomesicknessTransition to college usually involves a longing to hold onto what’s familiar until what is “new” at college becomes the norm. If homesickness strikes, keep in mind that numerous programs and services exist at EOU to assist new students throughout their first year of college. Encourage your student to connect to these resources.

Tip #2: Write (Even if They Don’t Write Back)Although new college students are typically eager to experience away-from-home independence in those first weeks, most are still anxious for family ties and the security of connec-tion to family. Students love to receive mail. Clippings from the hometown newspaper, packages of cookies and even postcards can be shared with their new-found friends. E-mail or text, too, of course!

Tip #3: Expect ChangeCollege and the experiences associated with it bring are likely to bring about changes in many aspects of student’s lives, including vocational goals, per-sonal behavior and choices. It is natural, inevitable and it can be inspiring. While

you may not understand the changes, it is within your power (and to you and your student’s advantage) to accept them. When your student returns home for winter break with a different hairstyle, eating different foods or discussing new thoughts and ideas, enjoy the journey of getting to know your student for the adult he or she is becoming.

Tip #4: Don’t Worry (Too Much) About Stressed-Out Phone Calls or E-mail MessagesParenting can be a thankless job, especially during the college years. When problems become too much for a first-year student to handle (a failed test, ended relationship and shrunken T-shirt all in one day), one place to turn is home. Sometimes students are more likely to reach out to their parents when things aren’t going well and they need your help, rather than when they are managing their life well. Be patient with those “nothing-is-going-right-I-hate-this-place” phone calls, letters or e-mails and texts. You are providing indispensable care through your advice, and also serving as a sympathetic ear and punching bag. It sometimes can be a role that makes you feel lousy, but can work wonders for your student.

3eou.edu/parents-family

The Differences Between High School & College

Adapted from Mullendore, R.H. and Hatch, C. (2000). Helping your first-year college student succeed: A guide for parents. Columbia, S.C.: OCM and Texas A&M University.

Teacher/StudentContact

Competition/Grades

Status

Counseling/Dependence

Motivation

Freedom

Distractions

ValueJudgments

High School

Contact closer and more frequent (5 days a week).

Academic competition is not as strong; good grades can often be obtained with minimum effort.

Students establish a personal status in academic and social activities based on family and community factors.

Students can rely on parents, teachers and counselors to help make decisions and give advice. Students must abide by parents’ boundaries and restrictions.

Students receive stimulation to achieve or participate from par-ents, teachers and counselors.

Students’ freedom is limited. Parents will often help students out of a crisis should one arise.

There are distractions from school, but these are par-tially controlled by school and home.

Students often make value judgments based on parental values; thus, many of their value judgments are made for them.

College

Faculty are available during of-fice hours (posted hours each week) and by appointment to address students’ concerns.

Academic competition is much stronger; minimum effort may produce poor grades.

Students can build their status as they wish; high school status can be repeated or changed.

Students rely on themselves; they see the results of making their own decisions. It is their responsibility to seek advice as needed. Students set their own restrictions.

Students apply their own motivation to their work and activities as they wish.

Students have much more freedom. Students must ac-cept responsibility for their own actions.

The opportunity for more distractions exists. Time man-agement will become more important.

Students have the opportunity to see the world through their own eyes and develop their own opinions and values.

4 Eastern Oregon University

Certain times during the academic year tend to be universally challenging to students. Parents who understand the ups and downs of the first year of college are better able to help their students negotiate the challenges of transitions. Below are some typical adjustment issues faced throughout the first year:

September• Excitement• Testing new-found freedom• Frequent calls and visits home• Homesickness and loneliness• Anxiety about roommates, professors, classes

October• Roommate problems begin to arise• Students question: “Do I fit in here?”• First test grades returned• Love relationships from home remain strong• Consequences of decision-making experienced• First exams

November• Roommate challenges become more clear• Many exams and papers due before Thanksgiving• Excitement and/or anxiety regarding going home for Thanksgiving• First series of campus-wide illness (cold, flu, strep, etc.)

December• Anxiety over preparations for finals• Excitement and/or anxiety regarding going home for holidays• Roommate challenges continue• Satisfaction and/or disappointment with fall term grades

January• “Fresh Start” mentality sets in with new term• Homesickness• Loneliness for love relationships back home• Relief being away from home and back at school

February• Feelings of claustrophobia and depression of winter set in• Potential increase in alcohol and other substance abuse• Challenges with love relationships back home• Valentine’s Day brings out loneliness, isolation

March• Anxiety regarding finding roommate(s) for next year• Excitement and/or disappointment regarding Spring Break plans• Concern over summer employment• Concern over winter weight gain

April• Concern over declaring major• Excitement with arrival of spring

May• Final exam anxiety• Apprehension about returning home for summer• Sadness over leaving new friendships and/or love relationships at school• Realization of how college influences life decisions

Just Like Clockwork: The Rhythm of College Life

Adapted from Mullendore, R.H. and Hatch, C. (2000). Helping your first-year college student succeed: A guide for parents. Columbia, S.C.: OCM and Texas A&M University.


The following phases are typical of new students’ adjustment to college. Stages may not occur in the sequence described, and students may not experience all of the phases.

1. Post-high school satisfaction/Pre-college elationAs students experience much excitement over the prospect of attending college, expectations tend to be unrealistic and are based on brief glimpses of college life from campus visits, movies, or television.

2. Early separation anxietyAs they begin to pack and prepare for col-lege, students realize that they are actually leaving behind the support systems of family and friends.

3. Acute separation anxietyAs students leave home, they experience emotional moments with loved ones. They realize that they do not know the unwrit-ten rules of this new campus culture. At this stage, it is especially critical to meet experienced older students, such as resident advisors and peer leaders, who can assist with the adjustment process.

4. The honeymoonThis is a time of euphoria as students antici-pate intellectual excitement and a satisfying social life. Students feel ready to experience all that campus life has to offer.

5. The end of the honeymoonAfter the frantic rush of orientation and welcome week activities subsides, students realize that college life consists of hard work, frustration and disappointment. Initial grades may be lower than expected, which can come as a shock to the students who “coasted” through high school. Students may work much harder than ever before, only to receive lower grades. At this point,

students often experience feelings of home-sickness.

6. The grass is always greenerMidway through the first year, students often think they can solve their problems by transferring to another institution. At this point, students should be encouraged to give the college they are attending at least a full year’s try.

7. You can’t go home againA first visit home is often traumatic due to a sense that things have changed. Siblings are curious about college life and reunited high school friends tend to exaggerate college success. At this time students may realize that they have changed and may long to return to campus.

8. Learning to copeAfter about six weeks, students have learned their way around campus and are expanding their circle of friends. Their self-confidence increases, they participate in more activities, and they enjoy campus life.

9. Fear of failureStudents often panic around the time of midterm or final examinations as they fully appreciate the amount of work involved. Students should be reminded that thorough course preparation is the best way to ensure a good grade. Warning signs that indicate trouble include panic attacks, procrastina-tion, sleeping over twelve hours a day and avoidance of academic responsibilities.

10. Putting it all togetherBy the middle of the second term, students notice that classes, residence life and social activities have come together into a well-integrated lifestyle. Students are more confident, better able to make decisions, and are aware of opportunities for both personal and intellectual growth.

Adapted from Zuker, F. (n.d.) Transitional trauma: Predictable signs in the transition from high school to college.


Ten Transitional Stages of First-Year Students

Academic Advising Academic Advising is a critical part of a student’s educational experience. At EOU, students work with an academic advisor to define and implement educational plans that match their personal values, goals, and career ambitions. That is why it is essential for all first-year students to meet with their advisors prior to registering for classes. Even after our students “learn the ropes,”it is a good idea for them to touch base with their advisors at least once each term before registering for classes. Students are also en-couraged to contact their academic advisors any time they have a question about their classes, major, or other academic opportuni-ties. Advisors can answer questions about topics such as registering for classes, chang-ing majors, raising grade point averages, go-ing to graduate school and what to do if they are having trouble in a class. Advisors also provide excellent campus referrals for stu-dents having personal difficulties, including financial problems. Advisors assist students in planning each term’s schedule and help establish a long-term plan to fulfill require-ments for graduation. EOU students tend to form strong personal connections with their academic advisors, who help them navigate all aspects of university culture. EOU prides itself on being “high touch,” working closely one-on-one with students to ensure their academic success.

Students can find out the name of their advi-sor by logging in to their Webster account at: my.eou.edu. After signing in, select “Student Services and Financial Aid” and then select-ing “View Student Information.” The advisor’s department and college office are also listed.

• Academic Pathway Upon admission to EOU, on campus students are assigned an academic advisor based on their chosen major or exploratory status. Academic advisors are located across campus, near the general population of the students they serve. Online students are as-

signed to an academic advisor based upon their location and program area. As students declare or change majors, their advisor as-signment may change as well. Once a major is declared, most students will also work with a faculty advisor, who assist the students with aligning their interests in the major with their career goals and plans for graduate school. Advisors assist students with the following:

• Accuplacer EOU uses a computerized placement tool called Accuplacer as one method for identifying the mathematics and writing courses that are the best fit for our stu-dents. Not all incoming students will need to complete Accuplacer; the assigned advisor will review any SAT/ACT scores and/or any applicable transfer credits to determine if the placement tool is needed.

Bachelor’s Degree A Bachelor’s Degree is comprised of three distinct areas: General Education requirements, Major requirements, and Elec-tives. Each area is equally important in order to secure a well-rounded education with the skills and capabilities employers are looking for in the 21st century.

• General Education Core (GEC) GEC provides opportunities for students to become reflective, responsible citizens of strong mind and ordered intellect capable of seeing multiple points of view. The GEC challenges students to become critical, creative thinkers and engaged, knowledge-able citizens, open to new ways of looking at the world. It requires students to strengthen their ability to express themselves in writing, speaking and math.

• Majors Approximately 60-80 percent of students who enter college with a declared major change their major at least once. During the first year or two, many courses fulfill EOU


Academics

General Education requirements and provide an opportunity for students to explore differ-ent areas of interest. An advisor can (a) help the student select the degree program that best meets individual needs and interests, and (b) review the requirements of the intended major or degree program to assure that a student’s plan of study will meet the entry and program requirements. Detailed information regarding majors available via on campus and online courses is available at: On campus: eou.edu/academics

• Minors All EOU minors require a minimum of 10 EOU credits. Admitted students may choose to have their minor(s) recognized. To do so, they must complete the ‘Recognition of Minor’ form that is available in the Registrar’s Office. Minors are transcribed only at the same time as the awarding of an EOU Bach-elor’s degree.

• Electives In order to receive a Bachelor’s Degree, students must also complete approximately 60 elective credits. Elective credits may be classes students take out for personal or ex-ploratory interest; electives are often used to complete a chosen minor. Students should work with their advisor to ensure they are meeting the credit goals in all three areas.

Class Standing Classification of students into the fresh-man, sophomore, junior and senior catego-ries is determined by earned credit hours NOT by terms of enrollment. In a baccalau-reate degree program, the following credit hours are used to determine class status:

Freshman: 0-44 hours Sophomore: 45-89 hours Junior: 90-134 hours Senior: 135 and above hours

Class status is important because it determines what date students can register each term.

Course Registration Students who are enrolled for the current term register for classes using the Webster at my.eou.edu (an online course registration system). Students will access the course registration site via Webster using their Mountie Pass. Working closely with an aca-demic advisor during the registration period ensures steady progress towards a degree. In fact, all first-year students are required to meet with their advisors prior to registration.

• Dropping Courses The Financial Aid Office will “freeze” hours on the financial aid system at the end of the 4th week of each term (excluding Summer). If students drop before this freeze date, aid will be adjusted. If they drop after the freeze, aid will not be adjusted. If students were at full-time and then dropped below full-time after the freeze, their record would show “unsatisfactory progress” at the end of the term. This would put the student in danger of losing their aid for future terms. STUDENTS SHOULD ALWAYS CHECK WITH THEIR AD-VISOR AND A FINANCIAL AID COUNSELOR BEFORE DROPPING A COURSE.

Credit Hours Each EOU course contributes a certain number of credit hours to a student’s academic record. The number of credits for a course is related to the number of hours spent in class each week. Students normally take 12-16 credits per term. Unless indicated by a specific degree program, 180 college-level credits are required for graduation. The academic schedule should be planned ac-cordingly with an advisor if a student expects to graduate in four years.

Credit Hour Load• Undergraduate Admitted Student

• Full-time: Enrolled 12 - 21 Hours • Part time: Enrolled Less Than Full Time• 3⁄4 time: Enrolled 9 - 11 Hours• 1⁄2 time: Enrolled 6 - 8 Hours• Less than 1⁄2 time: Enrolled 5 Hours or Less


Academics

• Graduate Admitted Student:• Full-time: Enrolled 9 - 14 Hours• Part time: Enrolled Less Than Full Time• 3⁄4 time ~ Enrolled 7 - 8 Hours• 1⁄2 time ~ Enrolled 5 - 6 Hours

• Non-Admitted Student• A student not admitted as a regular student pursuing a degree or certifica-tion may enroll for only 8 hours or less if in good academic standing at Eastern Oregon University.

Grades Letter grades are given to all students who choose to take classes for a grade. The grades are assigned based on the following system:

A Superior B Good C Satisfactory D Inferior F Failed S Satisfactory U Unsatisfactory

Other letters are assigned to indicate the student’s credit status for a course:

AU Audit (no credit) - does not apply to a degree/students pay full priceI Incomplete - given at the discretion of the instructorW Withdrawn (no credit) S/U grades are not calculated into GPA.

The student receives final grades online using their Webster portal at (my.eou.edu). Grades are generally available online within one week after each term ends.

Grade Point Average (GPA) The grade point average is figured on a system that assigns points to each letter grade as follows:

A 4.00 A- 3.67 B+ 3.33 B 3.00 B- 2.67 C+ 2.33 C 2.00 C- 1.67 D+ 1.33 D 1.00 D- 0.67 F 0.00

The GPA is the total grade points divided by the total graded term hours attempted. A minimum EOU GPA of 2.00 and a com-posite GPA of 2.00 are required for gradu-ation. Most majors require at least a C- in all courses counting toward the major. S/U grades are not calculated into GPA.

Grievances If your student is concerned about the quality of instruction in a class, or that a grade or other faculty action has been unfair, it is best to discuss it directly with the instructor privately. If the discussion with the instructor is unsatisfactory, students may contact the Associate Dean of the respec-tive college. The University’s “Complaint and Grievance Procedures” protect students from arbitrary or capricious decisions. eou.edu/student-affairs/grievance


Academics

Athletics EOU is a member of the NAIA and competes in intercollegiate athletics in the Cascade Collegiate Conference and Frontier Conference. Men and women participate on 10 intercollegiate athletic teams. For more information on Eastern Oregon University’s athletic programs, go to eousports.com.

Billings Invoices are mailed the first week of each month. Account balances can be checked on Webster and paid on-line or directly at the Student Accounts Office. Official transcripts, diplomas or future services may not be received until payment is made.

If a billing address is listed on your Web-ster account, any billing statements, refund checks and all information from the Student Accounts Office will be sent to that address. Otherwise, bills, refund checks and all other correspondence from EOU will be sent to your mailing address. If you would like to add, change or remove a billing address, you can make these changes through Webster, stopping by the Student Accounts office, or by e-mailing [email protected].

It is the students’ responsibility to notify this institution of any name and/or address change. It is also the students’ responsibility to pay their tuition and fees, regardless of the circumstances. Failure to receive a billing statement is not an acceptable excuse for late payment. Interest charges and appli-cable late fees will be assessed on past due accounts. For more information please visit eou.edu/staccts.

Bookstore The University Bookstore is filled with new and used textbooks, all recommended course materials and supplies. Conveniently located in the Hoke Union Building (HUB), the University Bookstore offers a large selec-tion of EOU insignia merchandise. eou.bncollege.com The University Bookstore offers both a textbook rental and buyback program. Please refer to our rental and buyback poli-cies for more details. For textbook inquiries and purchases, please visit eou.bncollege.com. The University Bookstore accepts cash, check, Visa, MasterCard and Discover.

Bookstore Credit Voucher Students that are expecting a financial aid refund may be eligible for a book voucher that can be used for purchasing books at the EOU Bookstore. All items purchased with a book voucher will be charged directly to a student’s account and will be deducted from any financial aid refund. It is a student’s responsibility to pay any bookstore charges that are placed on their account after a finan-cial aid refund has been issued.

To be eligible for a bookstore credit voucher, a student must have completed the electronic Revolving Charge Contract and have it on file at the Student Accounts Office, be registered for classes, have all prior term balances paid in full and have a financial aid award that exceeds their term charges. To see when credit vouchers are available each term, please see the Academic Calendar at eou.edu/registrar/calendar.


Information & Services

To request a book voucher, students must go to: eou.edu/staccts/book-vouch-er and select the link provided to complete the online request form. Once authorization has been verified the student will receive a confirming e-mail regarding the status of the book voucher request. We recommend stu-dents place an order with the bookstore prior to requesting their voucher in order to know exactly how much to request and in turn to make e-refunds faster and more efficient.

Campus Activities The Center for Student Involvement (CSI) develops and manages a comprehensive, campus involvement program. The Center is dedicated to providing and promoting social, cultural, intellectual, recreational, entertaining, and co-curricular programs/ activities that encourage learning through involvement. Additionally, CSI provides a comprehensive leadership program that is designed to develop leadership skills through workshops, roundtables and conferences. We provide events and opportunities each term where students will be able to examine their individual/personal values, opinions and beliefs. EOU also has programs/activities where students will have the opportunity to meet new people, be entertained, socialize and have fun.

The programs and/or activities provided by the CSI are ones where students will have the opportunity to learn new skills and acquire knowledge. Student Involvement provides administrative support to over 50 clubs and a majority of all student fee funded units. For more information call 541-962- 3704 or eou.edu/center.

Career Services EOU’s Career Services Center offers targeted and enhanced career develop-ment programming, support and coaching to its students and alumni. Career Services, through its EOU Careers Network, can

search and connect students with potential internship sites, on-campus Work Study positions, employment, and career oppor-tunities as they finish their degrees at EOU. EOU’s Career Services Department supports student retention and completion by helping students to tailor and direct their academic, social, and extracurricular involvement toward career goals. Director: Justin Chin EOU Career Center [email protected], Inlow Hall 109, 541-963-3711, eou.edu/career.

Counseling Center The Counseling Center staff works to promote the psychological well-being of students at Eastern Oregon University. The Counseling Center fosters student develop-ment, earning, and academic success, and works to provide appropriate intervention when students are experiencing mental health concerns. The staff accomplishes this mission through providing a variety of psychological services: consultation to faculty, staff, and parents; individual, couples, and group counseling; crisis intervention; and training and educational workshops.

The Counseling Center is staffed by therapists who are experienced in helping students address a wide variety of issues, including, but not limited to: depression, anxiety, low self-esteem, trauma and abuse, body image concerns, relationship concerns, sexual assault, stress-management, eating disorders, coping with change, grief and loss issues, homesickness, values clarification, career discernment and study/test-taking concerns. Students can access confidential services by visiting the Counseling Center during drop-in hours (M/W 9:30-11:30; Tues/Thurs 1:30-3:30) or by calling (541) 962-3524 for an appointment. For further in-formation about Counseling Center services and resources, visit our office on campus, (located in the Student Health Center), or view our web site at eou.edu/counsel.



Dining Services The Housing and Residence Life Dining Services program includes different all-you-can-eat meal plan options in the Mountie Cafe as well as retail venues for food pur-chases. Hoke Union Building is the location for the dining services including the Mountie Cafe and Mac’s Grill. As part of our commit-ment to the diversity of students on campus, the dining services program strives to offer flexibility, variety, and convenience. Requests for special dietary needs will be handled on an individual basis. Commuter plans are also available.

Residence hall students have varied meal plan options from which to choose. These options were developed in an effort to provide students the opportunity to select the plan that best meets their needs. It is important to understand the options available to students so please review the EOU Dining Services Website: eou.edu/reslife/dining.

Disability Services The Disability Services Office (DSO) offers a variety of services for students with documented learning difficulties which are consistent with the provisions of the Ameri-

cans with Disabilities Act (“ADA”), including learning disabilities, hearing or visual impair-ments, mobility impairments, attention deficit disorders (ADD/ADHD) and psychiatric or medical disabilities. Our goal is to provide appropriate services that empower students to fully participate in both educational and co-curricular opportunities. For students with documented learning disabilities, the DSO provides reasonable and appropriate accom-modations that are individualized and based upon disability documentation recommenda-tions and specific class needs. he documentation should be from a profes-sional who has current knowledge of your student’s learning difficulties. It is helpful if the diagnosing professional suggests reason-able and appropriate accommodations in an academic setting. Documentation that was required in previous schooling to prepare IEP’s and 504 Plans may be submitted. For more information about the DSO, please e-mail at [email protected] or go to the Website: eou.edu/disability.

EOU Alumni Association The EOU Alumni Association exists with the primary goal of keeping our graduates




connected and engaged with their alma mater by fostering communication and build-ing lifelong relationships long after they leave EOU. The Association works throughout the year to plan regional alumni events, reunions and Homecoming festivities to bring alumni back to campus. To update your contact information and to find out more about up-coming events please visit eou.edu/alumni or call 541-962-3740.

Emergency Notification The University’s Emergency Notifica-tion System,EOU ALERT, is a service where students, faculty and staff are reached via phone, text message and e-mail should an emergency take place. On-campus students are automatically subscribed to EOU ALERT, and they may update their preferred contact methods through their Webster account. Online and onsite students may opt-in to the service. EOU will use student contact infor-mation ONLY in the event of an emergency and to periodically test the system.

EOU has emergency notification plans in place to organize information and com-municate with students, faculty, staff and the public in the event of an emergency situation. These notices can range from severe weather alerts to a public safety crisis involving emergency services.

Managers in each campus building also work to share information, and we use our regular e-mail delivery systems. EOU also uses FlashAlert, a system that gathers news and emergency messages from more than 1,500 schools, colleges, fire and police de-partments, hospitals and other organizations and provides it to the news media. FlashAlert automatically places this information into the Websites of participating television stations and newspapers. EOU’s coverage area includes eastern Oregon and Mid-Columbia regions.

Financial Aid Students who are interested in receiv-ing financial assistance to pay for their tuition and fees, housing, and other related expenses at EOU should complete the Free Application for Federal Student Aid (FAFSA) in January each year. The FAFSA is available online at fafsa.gov. Once the financial aid office receives your FAFSA record, your financial aid will be awarded. The financial aid office may request additional information and documents from students and parents. EOU displays students’ financial aid awards and informa-tion requests necessary to complete financial aid processing on Webster. Students must view their Webster account to be sure they have completed all of their financial aid requirements. Students who have incomplete financial aid files (missing information) will not have financial aid disbursed until all required information and documents are received and reviewed by financial aid staff.

Financial aid disbursements are sent to the student’s account at the beginning of each term. For information about student accounts, visit eou.edu/staccts.

For more information about the financial aid process for first-time aid recipients visit the financial aid office web site at eou.edu/fao.

First Year Experience (FYE) First year students entering EOU with fewer than 30 college credits will take an FYE course in each of two consecutive terms: either University Studies 101/102 or CORE 101/102. These courses help first year students be successful and serve as a guide and orientation to college.

Health & Wellness The Student Health Center (SHC) provides easily accessible, high-quality, cost-



effective health care to a diverse student population in a caring and non-judgmental environment. SHC services can be accessed by students who have paid the Student Health Fee. Students must be taking 6 or more credits with at least one of the six being an on-campus credit to be eligible. To learn more about the programs offered at the SHC, visit eou.edu/health for services.

Learning Center The Learning Center is home to the Writ-ing Center, Math Lab, First Year Experience Programs, the Disability Services Program and a student computer lab. We offer a wide variety of academic support programs designed to help students achieve their edu-cational goals. These include tutoring in Writ-ing, Math, Spanish, Biology, Music and other content areas. Students who participate in these sessions on a regular basis (at least once a week) find that they typically achieve higher grades. All tutoring services offered by the Learning Center are free.

For online and regional students, tutoring is available via our Web page: eou.edu/lcenter. For more information about Student Success Services, please call us at 541-962-3663 or visit us at:

• Learning Center: eou.edu/lcenter• Writing Center: eou.edu/writing-center• Disability Services: eou.edu/disability• First Year Experience Programs: eou.edu/fye• Testing Services: eou.edu/testingMulticultural Center The Multicultural Center provides an environment where everyone feels safe, included, respected and treated with dignity regardless of race, ethnicity, creed, gender, sexual orientation, immigration background, socioeconomic status, age and/or disabil-ity. The Multicultural Center office serves underrepresented students and the university



community at EOU by offering a number of programs and services that include, but are not limited to, academic advising to meet cultural, financial, social and personal needs, fostering leadership development, and pro-viding cultural events.

Parking Campus parking and vehicular traffic regulations are designed to minimize conges-tion, maintain safety, enhance security and maximize the use of existing parking facilities.

Annual parking permits are available for purchase at the Student Accounts Office in Inlow Hall. For more information about park-ing and vehicular traffic regulations, contact at 541-962-3911 or 541-962-3241. The fee is currently $75 for the academic year or $30 per term.

Parking appeal forms are available at the Student Accounts Office in Inlow Hall or on-line at eou.edu/facplan/parking-services.

Residence Life In support of the missions of Eastern Or-egon University and Student Affairs, we work collaboratively with campus partners to pro-vide a living environment that fosters learning in its broadest sense while emphasizing aca-demic support, success and enhancement. Staff in Residence Life will strive to provide services in a courteous, efficient and effective manner while respecting and honoring the uniqueness of individual students. Adjusting to living with roommates can be one of the most rewarding experiences of college life. It is possible to have a good roommate relationship without sharing many common interests or being best friends. The staff in a student’s residence hall should be the first point of contact for the student with any questions about their living experience on campus. The staff will work with the resi-dents to help them get involved, introduce them to academic resources, and help them

adjust to their new “home away from home.”

Revolving Charge Account Contract A Revolving Charge Contract is a pay-ment agreement that allows a student to make monthly payments on an account. Students must pay one-third of the current term’s charges within the first 14 days of each term, or their account will be consid-ered past due. A $100.00 late payment penalty will be applied to all past due student accounts after the 14th day of each term. Any unpaid balance is part of the Revolving Charge Account Plan. Students must pay all current term balances by the last day of each term. Two thirds of the current term charges are required to be paid before a student may register for subsequent terms, unless special payment arrangements have been made with the Student Accounts office.

All accounts with unpaid balances after the 14th day of the term will be required to complete a Revolving Charge Contract. Revolving Charge Contracts are now elec-tronic and may be completed by the student logging in to their Webster Account and selecting the Student and Financial Aid tab; followed by selection of: Student Accounts; then: Revolving Charge Account Contract.

Shuttle Service EOU student fees help support the community shuttle service that provides free transportation to various stops throughout the community. Please visit neotransit.org for more information.

Student Employment On Campus Many students find it necessary to earn an income to offset their college expenses. Eastern Oregon University supports students by offering employment opportunities on campus yet realizes that academic prog-ress is the primary objective. By working on



campus, therefore, work hours are set with course schedules in mind. Students working at EOU have a broadened college experience when they are involved in the operations of the University.

Many EOU students are awarded Federal Work Study as part of their financial aid package. The work study program is one of three federal campus based aid programs. For more information about the work study program please contact the Financial Aid Office at 541-962-3550.

To find a job visit Academic Advising lo-cated in Inlow 109, go to eou.edu/career to review listings, or visit individual departments on campus. Some of the major student employers are: Library, Facilities & Planning, Learning Center, Athletics, and Information Technology.

Student Safety The safety of the campus community is important to everyone at EOU. The EOU Safety Committee meets monthly to review and discuss safety concerns on campus, to

investigate safety issues and to recommend corrective actions. The University has an Emergency Response Plan that is reviewed regularly and can be implemented quickly in the event of a crisis or emergency. For ad-ditional information please contact 541-962-3476 or visit eou.edu/safety.

Student Affairs, Office of The Office of the Vice President for Stu-dent Affairs has staff members who are here to listen and field questions and concerns of students and their parents/families. We work collaboratively with faculty and staff to remedy student issues. We are also avail-able to help you navigate university policies and procedures, plus connect you to useful and appropriate resources to engage your student in campus life at EOU.

Technology Resources Now that your student is at EOU, they will be assigned a EOU Mountie Pass ac-count for access to services like EOU e-mail, campus wifi, Webster, Canvas, etc. They will receive this information to their personal e-mail account they listed in the application




when applying for EOU. If your student hasn’t received an e-mail with this information, please have them contact the EOU IT Help Desk at (541) 962-3111 or at [email protected] so we can assist with this. The EOU IT Help Desk is located on the South side of the second floor of Ackerman Hall in Room 209.

• Mountie Pass Information Students access their EOU e-mail, cam-pus wireless, Webster and Canvas accounts with the same username and password. Mountie Pass is their one-stop shop for updating them all at once! Please visit: my.eou.edu. EOU E-mail Students should check and respond to messages regularly – even before classes begin – so they don’t miss a thing. Please visit: my.eou.edu. • Webster Students can view and update their per-sonal information, add or drop courses, view academic records and financial aid, and find out who their academic advisor is. Please visit: my.eou.edu.

• Canvas at EOU After registering for class, students should be able to access Canvas two weeks prior to the start of the term. my.eou.edu For more information, please visit:

eou.edu/tech

TRiO / Student Support Services Your student may be eligible for academ-ic and other support available through the TRiO program. This program provides help for first generation, low income, disabled, homeless, and students who have aged out of the foster care system. Services include: one-on-one tutoring, equipment checkout, information workshops, advising, cultural enrichment, and much more. All services are supplied in a safe, caring environment at No Cost to the student. Please visit: eou.edu/trio or phone us at 541-962-3063.

Tuition and Fees Eastern Oregon University has a standard tuition and fee schedule set each year by the State Board of Higher Education. Tuition is established to provide support for the cost of instruction and instructional support expendi-tures.

The fees included in this category are: Building Fee, Health Service Fee, and Inci-dental Fee. Tuition and Fees are assessed each term just prior to classes beginning. For more detailed information, please go to the EOU Website: eou.edu/staccts/tuition-and-fees.


Q: “How can I learn how my student is doing?”

A: The best approach is to ask your son or daughter directly.

Communicating with young adults isn’t easy; they are not always as forthcoming as we would like. The college years, however, are a period of remarkable growth and matura-tion. The ability and willingness of students to share information and insights usually grows, especially as they acquire the confidence that comes with assuming greater responsibility for their own lives. (Synfax Weekly Report, July 2, 2001)

Q: “Does the University have a written policy about informa-

tion from student records that can be shared with parents?”

A: Yes. We encourage you to visit the following Website for more

information: www.eou.edu/regis/

Q: “Why don’t I receive a copy of my student’s grades? I’m

paying the bill.”

A: Although parents may be paying the bills, by federal law students

are entitled to the confidentiality of their per-sonal academic records. If a student desires, he or she can sign a waiver allowing parental access to his or her financial records.

Q: “Will I be notified if my stu-dent received a low grade?

How will I know how my son or daughter is doing academically?”

A: No, you will not be notified if your student received a low grade.

FERPA requires that the University maintain the confidentiality of all student education re-cords. Therefore EOU does not notify parents about student academic difficulty.

Direct communication with your child is the number one way to stay informed and help your student succeed. Research has shown that parental communication about academic expectations and support of suc-cesses and failures throughout a student’s academic career directly affects his or her personal and academic growth.

If your student seems to be struggling, encourage him or her to take responsibility for scheduling an appointment or using open office hours to speak directly with instructors.


Understanding FERPA

The Family Educational Rights and Privacy Act (FERPA)

The Family Educational Rights and Privacy Act (FERPA (20 U .S .C . § 1232g; 34 CFR Part 99) is a federal law that pro-vides access to certain education records and also protects the privacy of student education records . The law applies to all schools that receive funds under an ap-plicable program of the U .S . Department of Education . The U .S . Department of Education enforces FERPA .

FERPA gives parents certain rights with respect to their children’s education records . These rights transfer to the student when he or she reaches the age of 18 or attends a school beyond the high school level .

Q: “How can I access my stu-dent’s grades electronically

through Webster?”

A: Students receive final grades online by connecting to the

Webster portal using their personal ID number and password. Students’ grades are considered education records under FERPA. Therefore, you cannot access your son’s or daughter’s grades through Webster because it is a password-protected portal. The Univer-sity encourages you to learn how your child is doing academically by communicating with him or her throughout the quarter.

Q: “Are counseling records part of a student’s education

record?”

A: No. Counseling records, like medical records, are separate

from a student’s education records and are not available to parents even if the student is tax-dependent. If your student is 18 years of age or older, counseling records are confidential and, except under very special circumstances, can be released only when the student has provided his or her counselor with written consent.

Q: “My student is working on campus. Can you tell me

exactly how many hours per week my student works?’

A: Details regarding the number of hours worked and job location

are all considered part of the student’s edu-cation record and subject to FERPA.

Q: “Will I be informed if my child seeks medical treatment at

the Student Health Center?”

A: No. There are state and fed-eral privacy regulations (HIPAA)

protecting medical information. Medical and counseling records are separate from a student’s educational records. All medical treatment provided to students 18 years and older is completely confidential and cannot be disclosed to anyone including a parent or guardian without written authorization from the student.

Q: “Can you tell me why my student was in your office for

a disciplinary matter?”

A: As a parent whose son or daughter has been involved in

the student discipline process it is impor-tant that you talk to your student about the reasons he or she was involved in a student disciplinary meeting. If you continue to have questions, the Director of Student Relations should be your primary contact. FERPA pro-vides confidentiality for students’ discipline records. If your student is willing to come to the Director of Student Relations and sign a Consent to Release Information Form we can then discuss the case with you.


Understanding FERPA

Academic Affairs . . . . . . . . . . 541-962-3511eou.edu/provostIH 206

Academic Advising . . . . . . . . . 541-962-3378eou.edu/advisingIH 112

Admissions . . . . . . . . . . . . . 541-962-3393eou.edu/admissionsIH 115

Affirmative Action Officer . . . . . 541-962-3548eou.edu/hr/affirmative-actionIH 209

Alumni Office . . . . . . . . . . . . 541-962-3740eou.edu/alumni IH 212

Ambassadorseou.edu/admissions/ambassadors

Arts East . . . . . . . . . . . . . . . 541-962-3629artseast.org

ASEOU . . . . . . . . . . . . . . . 541-962-3387(Associated Students of EOU) eou.edu/aseouHUB 206

Athletics . . . . . . . . . . . . . . . 541-962-3499eousports.comQC 131

Audio/Visual & Media Services . . 541-962-3111eou.edu/avIH 008

Bookstore . . . . . . . . . . . . . . 541-962-3691eou.bncollege.comHUB 1st Floor

Career Services Center. . . . . . . 541-962-3711eou.edu/careerIH 109

Center for Student Involvement . . 541-962-3704www.eou.edu/centerHUB 204

College of Arts & Sciences. . . . . 541-962-3555eou.edu/casLH 154

College of Business & Education . 541-962-3772eou.edu/cobeZH 255

Clubs & Organizations . . . . . . . 541-962-3704eou.orgsync.com/clubsHUB 204

Counseling Center . . . . . . . . . 541-962-3524eou.edu/counselSHC - Corner of 6th & L Ave.

Curriculum Library . . . . . . . . . 541-962-3868pierce.eou.eduPL 1st Floor

Dining Services (Sodexo) . . . . . . 541-962-3702eou.edu/reslife/diningHUB 216

Disability Services Program . . . . 541-962-3081eou.edu/disabilityLH 234D

Financial Aid. . . . . . . . . . . . . 541-962-3550eou.edu/faoIH 104

Housing (See Residence Life)

Human Resources . . . . . . . . . 541-962-3548eou.edu/hrIH 209

Information Technology Help Desk 541-962-3111eou.edu/itACK 209

International StudentServices Coordinator . . . . . . . . 541-962-3406eou.edu/intprog eou.edu/NSEHUB 215

KEOL 91.7 FM (Campus radio) . . . [email protected] Center. . . . . . . . . . . 541-962-3663eou.edu/lcenterLH 234

Library Circulation Desk . . . . . . 541-962-3579pierce.eou.eduPL 1st Floor

Mac’s GrillHUB 1st Floor


Phone Numbers and Resource Guide

Military Science Dept/Army ROTC 541-962-3693eou.edu/goldZH 118

Multicultural Center. . . . . . . . . 541-962-3741eou.edu/mcHUB 212

National Student Exchange (NSE) . 541-962-3406eou.edu/NSEHUB 215

Native American Program . . . . . 541-962-3588eou.edu/rnapHUB 217

Nightingale Art Gallery . . . . . . . 541-962-3667LH Lobby OHSU School of Nursing . . . . . . 541-962-3646eou.edu/ohsuBH 302

Oregon Dept. of Fish & Wildlife . . 541-962-3777BH 203

OSU Ag Program at EOU . . . . . . 541-962-3612Agsci.oregonstate.edu/ag_program_eouBH 205

Outdoor Program . . . . . . . . . . 541-962-3621eou.edu/outdoorHUB 102

Payroll . . . . . . . . . . . . . . . . 541-962-3033eou.edu/hr/payrollIH 205

President’s Office . . . . . . . . . . 541-962-3512eou.edu/presidentIH 216

Provost’s Office . . . . . . . . . . . 541-962-3511eou.edu/provostIH 206

Registrar’s Office . . . . . . . . . . 541-962-3607eou.edu/registrarIH 105

Residence Life . . . . . . . . . . . 541-962-3553eou.edu/reslifeHUB 216

Security . . . . . . . . . . . . . . . 541-962-3911eou.edu/facplan/security-services

Sports Information . . . . . . . . . 541-962-3946eousports.comQC

Student Accounts. . . . . . . . . . 541-962-3590eou.edu/stacctsIH 101

Student Health Center . . . . . . . 541-962-3524eou.edu/healthSHC - Corner of 6th & L Ave.

Student Affairs . . . . . . . . . . . 541-962-3635eou.edu/student-affairsIH 113

Testing Center . . . . . . . . . . . 541-962-3788eou.edu/testingZH 112 Theatre Box Office (tickets) . . . . 541-962-3757eou.edu/theatre/box-office-informationLH Lobby

TRiO Student Support Services . . 541-962-33040eou.edu/trioLH 230

University Advancement . . . . . . 541-962-3740eou.edu/uaIH 212 Veterans ServicesMilitary/Veterans Coordinator . . . 888-442-4551Veteran Certifying Official . . . . . 541-962-3504eou.edu/veterans

Voice,The (student newspaper)eou.edu/voiceHUB 329 Writing Center. . . . . . . . . . . . 541-962-3663eou.edu/writing-centerLH 234

Campus Abbreviations:Inlow Hall . . . . . . . . . . . . . . . . . IHLoso Hall . . . . . . . . . . . . . . . . LHHoke Union Building . . . . . . . . . HUBBadgley Hall . . . . . . . . . . . . . . BHQuinn Coliseum . . . . . . . . . . . . QCAckerman. . . . . . . . . . . . . . . .ACKZabel Hall . . . . . . . . . . . . . . . . ZHPierce Library . . . . . . . . . . . . . . .PLStudent Health & Counseling Center . SHC


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One University Blvd. | La Grande, OR | 97850-2807 | 541-962-3300 | www.eou.edu

PARENT & FAMILY HANDBOOK...Jul 02, 2001 · for winter break with a different hairstyle, eating...

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Transcript of PARENT & FAMILY HANDBOOK...Jul 02, 2001 · for winter break with a different hairstyle, eating...