Pardot + Data.com: Deliver Personalized Marketing at Scale

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Pardot + Data.com: Deliver Personalized Marketing at Scale Brett Stineman Product Marketing Director, Data.com @jbstineman #datadash14 Billy Cripe CMO, Field Nation @billycripe Chris Heiden Sales Engineer, Pardot @chris_heiden #pardotdf14

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Transcript of Pardot + Data.com: Deliver Personalized Marketing at Scale

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Pardot + Data.com: Deliver Personalized Marketing at Scale Brett Stineman Product Marketing Director, Data.com @jbstineman #datadash14

Billy Cripe CMO, Field Nation @billycripe

Chris Heiden Sales Engineer, Pardot @chris_heiden #pardotdf14

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Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

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Top Marketing Priority: Turning Leads into Customers

Marketing Challenge 1: More Effective Campaigns

Marketing Challenge 2: Better Alignment with Sales

Increase Marketing Personalization § Reduce opt-outs §  Improve prospect engagement

VP, Demand Gen Expedite Qualified Leads to Sales § Accelerate lead progression §  Improve conversion rate

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From Leads to Customers Personalization is crucial for effective nurturing, but difficult to do well at scale

http://www.neustar.biz/resources/whitepapers/activation/personalized-marketing-glossary.pdf

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From Leads to Customers Improving alignment between Marketing and Sales brings significant benefits

57% of B2B organizations identify

“converting qualified leads into paying

customers” as a top funnel priority

Source: MarketingSherpa Source: Demand Metric, 2013 http://www.demandmetric.com/system/files/templates/sales__marketing_alignment_-_benchmarking_report.pdf

% Achieving Revenue Goals by Degree of Integration Between Key Sales & Marketing Systems

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The Keys to Optimizing Your B2B Marketing Processes

Improve the Effectiveness of B2B Marketing Interactions

Improve the Quality of B2B Account and Contact Data

Both natively integrated with the #1 sales app

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Chris Heiden Sales Engineer, Pardot

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Use to introduce a

demo, video, Q&A, etc.

Using Pardot + Data.com to Improve Marketing Processes

Demonstration

Scenario 1: Automated Routing to Targeted Marketing Campaign

Inbound lead through marketing channel

Enrich with detailed individual and account info

Lead info maps to specific campaign?

Route to targeted marketing drip campaign

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Cindy

Pross

[email protected]

WSI

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Let’s look at this inbound lead in Pardot

[email protected]

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Now we will enrich the lead using Data.com

[email protected]

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Let’s look at the enriched lead in Pardot

[email protected]

*********

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A

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Use to introduce a

demo, video, Q&A, etc.

Using Pardot + Data.com to Improve Marketing Processes

Demonstration

Scenario 2: Fast-track Routing to Account Exec

Inbound lead through marketing channel

Enrich with detailed individual and account info

Lead info maps to strategic account?

Route to assigned rep. for follow-up/next steps

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David

Berk

[email protected]

Topsy Labs

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Let’s look at this inbound lead in Pardot

[email protected]

*********

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Now we will enrich the lead using Data.com

[email protected]

*********

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David Berk

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L

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L

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Now let’s look at the lead as the Sales Exec

[email protected]

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Let’s look at the enriched lead in Pardot

[email protected]

*********

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David

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Place Customer or

Partner logo in white area of

slide, centered horizontally

Billy Cripe CMO, Field Nation @billycripe

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•  Online service work marketplace named Inc.com’s 43rd Fastest Growing Company in 2013

•  Shortened lead-to-close cycle from 18 months to 2 months using Pardot engagement data

•  Increased sales insight with Pardot prospect profile + appended information from Data.com

Field Nation Shortened their Sales Cycle by 110%

“With Pardot we can synchronize, amplify and expand our marketing reach painlessly and quickly.” Billy Cripe, CMO, Field Nation

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Growth Hacking With Salesforce

Outbound + Inbound Marketing Campaigns Website Integrated With Sales Cloud

Capture Intent & Timeliness With Data.com & Pardot Landing Pages

Assignment & Workflow in Sales Cloud Nurture Segments with Pardot Drips

Engage & Grow With The Salesforce Ecosystem

Inbound Leads

Enrich with Data & Scoring

Drive into Nurture Segment

Deliver MQL To Reps

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Improving Lead-to-Revenue Management

ü  Optimized web-to-lead ü  Improved response rates ü  Automated personalization ü  Targeted segmentation ü  Detailed lead tracking/scoring ü  Expedited lead routing

Nurture

Sell

Capture

+

$

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§  Wednesday, 12:45 §  Marriott Marquis, Yerba Buena Salon 9 §  Come find us in the campground for demos

Learn more at the Sales Hub §  20-min session on improving customer data quality at 11:30 §  Data.com info station open all day §  Marriott Marquis, Yerba Buena Salon 9

Learn more

Accelerate Pipeline with Pardot: Salesforce B2B Marketing Automation Solution

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