Advisor Deploy Digital POR transitionKiwon ClarkOsa Elaiho

Table of contents Digital POR OverviewDigital POR customer experienceIncentive transition detailTimeline for launch and partner communications

Digital POR OverviewOSA Partner of Record (current) Digital Partner of Record (future)• Paper-based form• Highly administrative & manual• Available on MPN portal

• Online capability• Automated process• Available within customer’s management portal

Applies to Office 365, Windows Intune, Microsoft Dynamics CRM Online and EMS products sold through (Enterprise Agreement) or CASA (Campus Agreement/School Agreement) only. Azure Digital POR is a separate customer portal and Microsoft process.

Digital POR has benefits the customer, the partner and MicrosoftPartner• Benefits from Microsoft: Partner can

access benefits from Microsoft including incentives and credit toward cloud competency attainment

• Increased service visibility: Get notification of changes to the service (outages or support tickets raised)

• Rightsizing of licensing: Access to subscription management and customer’s performance and usage data

Microsoft • Scalability: Not using a manual, paper-

based form increases ability to scale partner ecosystem

• Faster data connections: Instant association of Partner A with Customer B

• Customer benefits: Faster customer response

• Increased compliance: More accurate POR identification

Customer• Proactive notification and

maintenance: Customer gets customized notifications on system status. The partner will be able to manage technical updates from Microsoft so the customer can focus on their core business.

• Rightsizing of licensing: With the knowledge of the customer's business, the partner can help figure out how best to utilize/maximize the organizations licenses to increase productivity.

• Customer logs into the Office Customer Portal or Intune Account Portal, selects a subscription, and clicks the “Add Partner of Record” link to see this pop-up (right)

• Customer can remove the POR at any time by deleting the MPN ID and clicking the check button

• Partner receives and email when a customer adds or removes them as POR.

• Bulk assignment, multiple POR function (deployment POR, transaction POR etc) to be added in future iterations

Digital POR customer experience

What is the impact to incentives?Customer subscription

March 2, 2015Oct. 1, 2014 April 30, 2015

5. OSA forms continue

as valid attach method

4. If an OSA form is received after a Digital POR is attached, incentives will only be paid to the Digital POR

6. OSA forms will no longer be an accepted attach method for the Deploy incentives

1. Deploy, Manage, and Accelerator paid on assigned seats

2. OSA partner will continue to be paid, unless a Digital POR is attached

3. The last Digital POR attached to a subscription will earn incentives if they pass POEAs a Digital Partner of

Record becomes assigned to a Customer’s subscription, the Advisor Online Deploy incentive will be rewarded to that Partner of Record, for that Customer’s subscription.

Incentives transition scenario 1New partner attaches as DPOR to existing subscriptionContoso has 1 EA with two Office 365 subscriptions (E1 and E3)

Litware becomes Partner of Record for both subscriptions by submitting OSA form in August 2014 Relecloud becomes Partner of Record for the E3 subscription via Digital POR in March 2015

August 2014July 2014

Oct2015

March 2015Litware uses OSA form to attach to Contoso’s O365 service

Relecloud uses Digital POR to attach to Contoso’s E3 subscription

Litware is Partner of Record for Contoso’s E1 subscription

Jan2015

July 2015

Relecloud is Partner of Record for Contoso’s E3 subscription

Litware doesn’t earn incentives since they are not added as DPOR

Litware earns incentives on both subscriptions Relecloud earns incentives on the E3 subscription

Result

Relecloud’s Digital POR attach overruled Litware’s OSA form attach, so Relecloud became Contoso’s POR for the E3 subscription. The subscription-level Digital POR attach overruled the service-level OSA attach. The E1 subscription is now available for any partner to attach as Digital POR, but cannot be “claimed” via the OSA form.

Litware is Partner of Record for Contoso’s E3 subscription

No Partner is Partner of Record for Contoso’s E1 subscription

Relecloud is Partner of Record for Contoso’s Intune subscriptionRelecloud earns incentives on the Intune subscription

Incentives transition scenario 2New partner attaches as DPOR on one of two servicesContoso has 1 EA with two Office 365 subscriptions and one Intune subscription

Litware becomes Partner of Record for all subscriptions by submitting OSA form in August 2014 Relecloud becomes Partner of Record for the Intune subscription via Digital POR in March 2015

August 2014July 2014

Oct2015

March 2015Litware uses OSA form to attach to Contoso’s O365 service

Relecloud uses Digital POR to attach to Contoso’s E3 subscription

Jan2015

July 2015

Result

Relecloud’s Digital POR attach overruled Litware’s OSA form attach for the Intune service, so Relecloud became Contoso’s Intune POR. Litware does not continue to earn incentives for the Intune subscription, but does continue to earn for the O365 subscriptions.

Litware is Partner of Record for Contoso’s E3 subscription

Litware earns incentives on the Intune subscription as Contoso’s POR

Litware is Partner of Record for Contoso’s E1 subscription

Litware is Partner of Record for Contoso’s Intune subscription

Litware earns incentives on the E1 and E3 subscriptions as Contoso’s POR

Timeline for Digital POR launch2015

Jan. 21Notification: Partners notified of Advisor Deploy Digital POR transition via direct mail and blog post

March. 2Go-live: Digital POR field is live in customer portal

Mar. 25Incentives: Incentive calculation pulled Mar. 25. Payment will be dispersed in early April.

April. 30Deadline: Last day to submit net new OSA form; OSA form will be removed from MPN portal

May. 1Comm: Online Partner Operations Support team will begin returning OSA forms to partner with notification to use Digital POR attach method

Partners should begin using DPOR to attach to customer

subscriptions

Next stepsWhat should partners do now?

2. Use Digital POR to attach to new subscriptionsFor new EA/CASA deals, switch to the Digital POR attach method by April 30, 2015, when the OSA form method will be turned off and the OSA form removed from MPN.

3. Learn more and ask questionsReview this deck and read the blog post on MPN for an explanation of how this change impacts MPN competencies, customer reporting, and Partner Incentives. If you have a question, please email your regional support team.

1. Attach as Digital POR to existing subscriptionsWhen the capability becomes available on March 2, work with all of your current customers to attach you as their Online Services Advisor Partner of Record for each subscription you actively manage.

Region Email Alias

Europe - EOC ociemea@microsoft.com

Latin America – LOC

ocilatam@microsoft.com

Asia Pacific – APOC

ociapgc@microsoft.com

Japan – APOC ocijp@microsoft.com

N. America - NAOC

ocina@microsoft.com

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