Pankaj Kumar Email: pankajsinha283@gmail.com Tel: +91 9911281757

Introduction

Key Work Areas:Servers Side: Windows 2000, 2003 2008 Server, Active Directory, DHCP, WINS, DNS, TCP/IP - System Administrator, LDAP, Kerberos, DFS.Middle Ware: VMWare, CitrixHardware Management : Configuration of ILO (HP) and IBM RSA, Dell DRAC.SAN : Sansurfer (V5.0.0), EMC Driver 6.26.7.0.82, ECC Mater Agent(6.0),Generate EMC Reports(v3x),HBA Firmware Version(3.03.25),HBA drive for HP 9.1.7.16 storage port, Power Path 4.5x. Virtualization: VMWare Infrastructure Client, Microsoft Virtual PC, Citrix Terminal AccessBackup and Clustering: Veritas Netbackup, TSM, SQL and Veritas Clustering Tools:- HP Open View, Vantive, Remedy, BMC Patrol and SMT (System Management tool), TNG Unicenter, MOMProcess Management: Well versed on ITIL Processes, Incident Management, Problem Management, Change Management.

Job Objective

Seeking Middle Level assignments in IT Management / System management & Network Infrastructure Management with a high growth oriented organization.

Snapshot

Post Graduate Diploma in Information Technology and Management from AIMA, Lodhi Road, New Delhi specializing in IT System.

Post Graduate Diploma In Computer Application from MDU RohtakManagement Development Program on Windows and Linux Based LAN.GNIIT From NIIT Grade ‘A’ (80+).Microsoft Certified Professional (MCP) on Windows 2000 ServerCompleted CCNA Course.

Academic Credentials

B.Sc (Physics) from the Magadh University, BodhGaya (66.00%). Senior Secondary (Science Stream) from BIEC Patna (66.55%). Higher Secondary from BSEB Patna (62.00 %).

Work Experience

Tech Mahindra Ltd.A-20, Sector-60, Noida

Project: Windows System HostingJan 2014 to till date Project LeadWindows System Hosting project for AT&T Remote Infrastructure Support Project. (Tier-II Support)

Responsibility for delivery of all projects in terms of meeting the defined SLAs, Vendor Management and 24x7 Operations Management.

Responsible for contract management including SLAs, Terms and conditions. Work on long term process improvement, manages change, takes care of knowledge

management Customer Relationship Management Maximize customer satisfaction through effective solutions delivery. Responsible for people development including ongoing training, skill building,

deployment and career growth

Responsible for Resource Utilization, Client Billing, Onsite-offshore ratios, revenue growth, revenue recognition and leakage control, billing and utilization in line with organizational goals.

Transition Management with Client in Onshore offshore model. Visited US various times related to Project Transition.

Tech Mahindra Ltd.A-20, Sector-60, NoidaProject: Windows System HostingFeb 20 2007 to Dec 2013 Sr. System Administrator

Windows System Hosting project for AT&T Remote Infrastructure Support Project. (Tier-II Support)

Monitoring & maintenance of windows server infrastructure through various monitoring tools including BMC Patrol, IBM Tivoli & various MS native tools.

Working on OS alerts (windows 2k/2K3/2K8)/ logs to identify & troubleshoot windows related errors as per WITT process.

Manage remote servers through Citrix, VMWare, RDP, RA, IBM Director Console, Compaq Riloe, IBM RSA, and HP SIM etc.

Working on routine maintenance activities including Cluster failover, manual patching and updating utility softwares.

Managing and maintaining Active Directory, DHCP and DNS. Managing File & print servers for printer & network drive related issues. Network Printer

troubleshooting & configurations. Backup restoration of user data, based upon requests received as per WITT Process

involving utilities: VERITAS Net Backup, IBM Tivoli Storage Management. Creating, approving & performing Change Management activities. Maintaining & updating system appreciation document. Responsible for Administration & Monitoring Intel Hardware and Windows OS Alerts. Resolve performance based issues like CPU, memory, disk capacity etc Hardware Monitoring through HP SIM and IBM Director. Troubleshooting of Veritas Backup and Tivoli Backups. TroubleShooting of IBM Tape Drives. Configuring NIC teaming, both Intel and Broadcom. Incident/Problem Management and Resolution as per the defined SLA and ITIL

framework. Patch management and Patching on all kind of servers through WSUS/SMS server. Hardware Monitoring and in the case of faulty hardware, our responsibility is to

coordinate with vendor and change it. Troubleshooting on hardware related issues like firmware up-gradation, Support pack

PSP and other support pack and drivers installation of various vendors (IBM, HP, Dell). Working on Network Teaming. Manage Microsoft SQL and VERITAS cluster servers. Configuration of ILO (HP) and IBM RSA. Installation of Sansurfer (V5.0.0), EMC Driver 6.26.7.0.82, ECC Mater

Agent(6.0),Generate EMC Reports(v3x),HBA Firmware Version(3.03.25),HBA drive for HP 9.1.7.16 storage port, Power Path 4.5x.\

Installing, configuring and maintaining Win2k8, Win2K, Win2K3

July 2005 to Feb 2007Institute for Integrated Learning in Management Lodhi Road New Delhi

IT – Trainer (System Administrator)

Looking after the network and system management of the centre having more than 150 system computer lab with Windows XP/Linux as client and Windows 2003 as server.

Managing the IP Based printer and wireless network on the laptops. One printer server is responsible to connect three printers and assigned an IP address with different names to the printers.

Leading a team of two in-house and two outsourced engineers and providing technical as well as desktop support to the staff members and student troubleshooting regarding their academics project.

Providing Antivirus support and looking after the connectivity to the switches. Taking care of the Installation and Maintenance of computer lab, providing software

support.

Oct 1999 to March 2004 NIIT Dehri-On-Sone

Sr. Faculty (System Administrator) Responsible for installing computer, monitoring batches, taking care of network

Administration. Managing the network of more than 40 computers enabled with switches, Hubs and

other networking devices. Administrating the NIIT Test Administrator and Test Engine for network based online

test of students. Administrating special MIS software of NIIT encore having VB and PowerBuilder at Front

End and MS-SQL Server at Backend. This software is responsible for every financial activity of NIIT.

Backup and Restoration of Company Data.

Software Exposure

Languages: C, C++, Core Java, Servlet, JSP, EJB, WebLogic Operating Systems: Windows Family, UNIX, Red Hat LinuxRDBMS: MS SQL Server, MS-Access, SybaseOthers / Tools: XML, HTML, JavaScriptBackup Tools: Veritas Netbackup, Tivoli Storage : Understanding of SAN, ECC, Sansurfer, SAN path validation, Veritas Clustering and resource allocation.Ticketing tools: Vantive, REM and BMC RemedyHardware Monitoring: IBM Director, HP SIM, Dell DRACMonitoring Tools: HP Open View, BMC Patrol, TNG Unicenter, MOMCertification: MCP on Windows 2000 Server ITIL V3 Foundation Certification VCP from VMWareProcess : Well aware of ITIL V3 process.

Personal Details

Fathers Name : Sri Awadhesh Kumar SinhaSex : MaleMarital Status : MarriedPassport/Visa : G3800426/Valid US H1B and B1 VisaNSR ITPIN : 831035125351

Interests

Cricket, Music and learning new development in IT industry.

Declaration

I hereby declare that above information is correct and complete to the best of my knowledge and I am in possession of the documents as proof of the claims made above.

(Pankaj Kumar)