Pandey keynote address

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  1. 1. BehavioralScientistsinAction Info@ccmckm.com 1 CCMC Corporate Comprehensive Management Consultants People Drive the Process of Excellence
  2. 2. BehavioralScientistsinAction Info@ccmckm.com 2 Competency Based HR Practices in India: Yesterday and Tomorrow Lessons for South Africa Dr. S. Pandey Corporate Comprehensive Management Consultants India, Bombay Key note Address at the Annual Conference of ACSG, Stellenbosch- South Africa
  3. 3. BehavioralScientistsinAction Info@ccmckm.com 3 Scope and Objective Scope: Current Business Environment in this emerging economy Opportunities & challenges of Enterprises in general and specially Consulting organizations including Management Consulting Firms
  4. 4. BehavioralScientistsinAction Info@ccmckm.com 4 Scope and Objective (contd.) Objective: Insights for HR-Professionals and Enterprise owners based on macro level secondary data and ethnographic approach Ideas about setting up business in India specific emerging Industries Ideas about specific business opportunities for AC-professionals and Management consulting in general
  5. 5. BehavioralScientistsinAction Info@ccmckm.com 5
  6. 6. BehavioralScientistsinAction Info@ccmckm.com 6 India Region: South Asia Income category: Lower middle income Population: 1,185,347,678 GNI per capita (US$): 1200
  7. 7. BehavioralScientistsinAction Info@ccmckm.com 7 India Business witnessed some critical events recently Pre-liberalization era (prior to 1990s) Supply of fresh air in Auto and Manufacturing (post 1991-93) The advent of IT (post 1992-93) Speculative bubble covering roughly 19952000 (with a climax on March 10, 2000 the dot-com bubble burst) The Call centers entry to India, maturing to serious BPO business (ITES technology driven). End 1999-2000 The rise of emerging markets; following Y2K, the IT-service business in many domains, KPOs The recent economic meltdown (2007-8) The recognition of economic growth engines along with some of the developing countries in Africa, Asia, and South-America since the middle of 2009.
  8. 8. BehavioralScientistsinAction Info@ccmckm.com 8 Graphs are for representational purpose only Pre 1980s 1980s 20102005 20001990 1995 ACMarket MoneySupply
  9. 9. BehavioralScientistsinAction Info@ccmckm.com 9 The story of Competency based HR practice in Indian Business organizations Ethnographic Domain: Selected 30 significant Competency design & implementation projects selected in western, southern, and north India; over a period of about 15 years. Research and consulting assignment of a group of early practitioners of competency based work that the author had opportunity to see from inside
  10. 10. BehavioralScientistsinAction Info@ccmckm.com 10 1994-2000 [large numbers; lower to middle level; long duration; all but 1 had critical issues No. Year Project Company 1. 1994-97 Start-up Assessment Center: Design, Development and Implementation General Motors (India) Ltd. Halol, Gujarat 2. 1994-97 Development Center Institutionalization Assessor Training Castrol India Ltd. HO: Mumbai 3. 1998 - 2000 Development Center for Marketing and Sales Personnel; Assessor Training Kirloskar Brothers Ltd. Dewas, Indore 4. 1996 AC for the Selection Center for civil aviation Pilots Jet Airways (I) Ltd. Mumbai 5. 1996 Internal Selection Center Design & Implementation for International Safety Rating Group- Assessment Centre for Selection of Safety Engineers Oil & Natural Gas Co. (ONGC) 6. 1999* Competency Assessment of Middle Management Psychological testing and competency assessment of middle level executives Jindal Iron & Steel Co. Ltd. Mumbai,Tarapur and Vasind 7. 1999-2000 1. Assessment Center: Promotion and Development Center for Sales Personnel 2. Internal Assessor Training Colgate-Palmolive India Ltd. HO - Mumbai 8. 1996* Selection of Top Managerial Positions, including Managing Director SPACO Carburetors(I) Ltd. Automobile Ancillary Pune and Vadodara
  11. 11. BehavioralScientistsinAction Info@ccmckm.com 11 2001-2005 [Strategic areas, deep interest; institutionalization No Year Project Company 1. 2001 Design and Implementation of Software Engineers Selection System Patni Computer Systems (PCS) - Mumbai 2. 2003 Design, development and implementation of a series of Assessment Centres for the identification of Future Business Leaders. Satyam Computer Services Ltd. Hyderabad, Bangalore, Chennai 3. 2003 Design, development and implementation of a series of Assessment Centres for the identification of Future Software Technical Architects Satyam Computer Services Ltd. Hyderabad, Bangalore, Chennai 4. 2003 Internal Capability building through development of an Internal pool of Assessors WNS Global Services (P) Ltd. (Subsidiary of British Airways) a BPO Bombay, Pune 5. Ongoin g Since March 2004 1.Design and Implementation of Organization Wide Competency based Development Centres. 2.DC for all GMs & VPs 3. Internal Capability building through development of an Internal pool of Assessors 4. Training of all HOD and Sectional heads in Performance Coaching. 5. Technical Leadership Framework : Competency Model Design & Development Reliance Industries (3 locations) 6. 2005 Development Of Competency Based Systems For End User Sales Personnel & Sales And Marketing System Audit PCS Industries Ltd. Mumbai 7. 2004 Organizational Diagnosis: With Special Reference To OCILs Readiness To Implement A Competency Framework Based People Management System Owens Corning India Limited 8. 2005 1. Behavioural Leadership Excellence Model & Design and Implementation of Assessment cum Development Centre for Services Group 2. Behavioural Leadership Excellence Model and Design and Implementation of Assessment cum Development Centre for Product Group Sasken Communication Technologies Limited
  12. 12. BehavioralScientistsinAction Info@ccmckm.com 12 2006- 2007 No. Year Project Company 1. 2005 1. Design and Implementation of Competency based Assessment Centres & 2. Internal Capability building through development of an Internal pool of Assessors TeleTech-India 2. 2006 Design, development and implementation of organization wide Competency based Assessment Centres WNS Global Services (P) Ltd. a BPO Bombay, Pune 3. 2007 Technical Expert for NAC NASSCOM for Assessment of Competence. With primary responsibility to Lead all Technical initiatives of TEC (Technical Evaluation Committee). NASSCCOM (National Association of Software &Services Companies) 4. 2007 Behavioral Competency Certification of Delivery Group: The process review and Augmentation Infosys Technologies Limited (Infosys Leadership Institute) 5. 2007 Behavioral Leadership and Technical Leadership Framework: Competency Model Design & Development and deployment facilitation. Flextronics Software Systems (Aricent Technologies Holdings Ltd.) 6. 2007 Design And Development Of A Competency Framework For Lead Analyst, Senior Analyst & Analyst in WIPRO-UBS Supplementary Selection Tool Development based on Psychometric Testing for Entry level WIPRO-UBS BPO 7. 2007 Technical Leadership Framework : Competency Model Design & Development Sasken Communication Technologies Limited
  13. 13. BehavioralScientistsinAction Info@ccmckm.com 13 2008- OnwardsNo. Year Project Company 1. 2008 1.Fresher Selection System Design 2. Workshops On Competency based interviewing skills 3. PMS for freshers based on PR Attributes 4. Competency based Training programmes Flextronics Software Systems (Aricent Technologies Holdings Ltd.) 2. 2008 1. Behavioral Leadership and Technical Leadership Framework: Competency Model Design & Development and deployment facilitation. 2. Development Centre for all General Managers and VPs Varroc Group- 3. 2009 Design and Implementation of Development Centres for a Select group of Middle-management employees Indian Oil Corporation Limited. 4. 2009 1. Competency based Organization Structure and Development of Job descriptions 2. Design and Implementation of Competency based Performance Management System. Varroc Group 5. 2010 1. Design and Implementation of Competency Framework and Competency based selection centre for Entry Level Pilots. 2. Assessor Training Programmes for Pilot- Commanders Internal Capability building for Implementation of Competency based selection centre for Entry Level Pilots 3. Assessor Training Programmes for Managers Internal Capability building for Implementation of Competency based selection centre for Entry Level Pilots Jet Airways India Ltd. 6. 2010- 2011 Assessor Training Programmes for Sr. General Managers and Assistant Vice Presidents Internal Capability building for Implementation of Competency based Assessment & Development centre Preparation of Feedback facilitator Reliance Industries 7. 2011 Competency based 360 Degree Feedback for MD & top management team Varroc Group
  14. 14. BehavioralScientistsinAction Info@ccmckm.com 14 The summary or Trend analyses 1985-1993: Localization (Indianization) of MNC Competency frameworks (that was designed in EU, Germany, & US parent organizations), preparation of Method bank, AC stationary, supplemental psychometric tests, Assessors training and handholding for deployment In the form of MDP: Seminars on AC approach, Assessors training program
  15. 15. BehavioralScientistsinAction Info@ccmckm.com 15 The summary or Trend analyses 1994-2000: Full blown Competency framework development for Organization wide use Start-up Assessment Centre design and implementation for large scale selection Indian Manufacturing organizations, Large PSUs (specialized project), Civil Aviation (Airlines Pilots) Approach was mostly problem shooting events
  16. 16. BehavioralScientistsinAction Info@ccmckm.com 16 The summary or Trend analyses 2001-2005: Along with Behavioral and Leadership Competency Models, the Technical competency models construction