Pan-Asia SMB PC Study

Pan-Asia SMB PC StudyAugust 2018

Table of Contents

2

• Methodology 3• Executive Summary 4• PC Usage, Refresh Cycles 11• PC Repair & Maintenance Issues, Cost of Owning 19• PC Purchase Intent 26• Attitude towards Windows 10, Windows 7 EOS 33• PC Security & breaches, Mobility & Cloud Adoption 43• Business Issues, IT Priorities & IT Challenges 53

Methodology

3

Survey was conducted in August 2018A 31 minute questionnaire was administered to each respondentRespondents were IT & Business decision makers2156 completes were achieved – unique SMBsSampling quota was fixed by countries, size of business by no. of employeesAnalysis has been conducted by size of business

Small business = 1-99 employeesMedium business = 100-499 employeesLarge business = 500-999 employees

N= 1-9 10-19 20-49 50-99 100-249 250-499 500-999

Australia 415 77 79 63 48 53 54 41

India 556 90 90 75 75 75 75 76

Indonesia 460 75 75 76 62 61 61 50

Japan 355 62 46 45 46 48 61 47

South Korea 370 62 60 46 47 46 62 47

Total 2156 366 350 305 278 283 313 261

Executive Summary:M a g n i t u d e o f o l d e r P C s i n u s e w i t h i n S M B s

4

SMBs(1-999 employees)

70%of SMBs have 4+ years

old PCs

34%of PCs are 4+ years old

85%of SMBs may replace older

PCs, but only….

24%of older PCs may be

replaced

45%of PCs are on older

Windows

5.0years average PC Refresh cycle

59%of SMBs either do not have a refresh policy

or do not follow defined policy

Executive Summary – country comparison:M a g n i t u d e o f o l d e r P C s i n u s e w i t h i n S M B s

5

SOUTH KOREA

85% | 38% | 5.52 |39%

JAPAN

85% | 40% | 5.35 |42%

AUSTRALIA

81% | 37% | 4.75 |36%

INDIA

31% | 20% | 4.46 |61%

INDONESIA

84% | 38% | 5.12 |40%

COUNTRY

NN% | NN% | N.NN | NN%

% SMBs with 4+ year PCs

% 4+ year PCs

Refresh cycle years

% PCs with < Win 10

Small businesses may not be the problem

6

60%

85% 85% 81%

100% 100%

31%39%

49%

84%100% 100%

85%100% 100%

85%100% 100%

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e

Pan-Asia Australia India Indonesia Japan South Korea

Percent SMBs with 4+ years’ PC

31%37% 38%

34%42% 45%

20% 22%26%

34%40%

49%

37%42%

48%

36%41% 43%

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e


Percent 4+ years PCs

5.184.74 4.55

4.944.39 4.41 4.37 4.6 4.59

5.12 5.12 5.125.81

4.86 4.53

5.935.1

4.62

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

ePan-Asia Australia India Indonesia Japan South Korea

Average PC refresh cycle in years

43%49% 46%

33%42%

37%

62% 64%54%

40% 40% 40% 42% 44%39% 37%

44% 40%

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e


Percent PCs with < Windows 10

Executive Summary:O l d e r P C s i n c r e a s e o p e r a t i o n a l c o s t s f o r S M B s

7

A PC which is 4+ years old has 2.7X likely chance to be repaired resulting in 112 hours of productive time lost which is 3.1X of newer PCs

The total cost of owning a 4+ year old PC is US$2,736, enough to replace with two or more newer PCs

SMB Top 10 business issues, IT priorities and IT challenges

8

01 Increasing Profitability

02 Increasing business growth

03 Improving workforce productivity

04 Reducing operational costs

05Attracting and retaining new customers

06Improving quality of products and processes

07 Keeping pace with competition

08Improving effectiveness of sales and marketing

09 Digital marketing

10 Focusing on new markets

SMB: Top 10 business issues

01 PCs (Desktops and Laptops)

02 Cloud Solutions

03 Security Solutions (Cloud & Mobility)

04 Mobility Solutions

05 Managed Services

06 Analytics/Business Intelligence

07 Internet of Things

08 Collaboration

09 Artificial Intelligence

10 Virtualization

SMB: Top 10 IT priorities

01 Budget constraints

02 Mobile device management

03Data protection/recovery/business continuity

04 Finding qualified and trained people

05 Data/application Integration

06 Workplace transformation

07 Regulatory compliance

08 Maintaining current IT infrastructure

09 Cloud deployment, orchestration

10Controlling costs & financial justification for IT investment

SMB: Top 10 IT challenges

Executive Summary:N e w e r P C s p o s i t i v e l y i m p a c t S M B b u s i n e s s p r o d u c t i v i t y & I T

E f f i c i e n c y

9

BETTER SECURITY

69% of SMBs

able to better secure & protect data on

newer PCs

EASY MANAGEABILITY

67% of SMBs

managing newer PCs is significantly easier

REDUCE COSTS

65% of SMBs

newer PCs reduce overall maintenance

costs

IMPROVE EFFICIENCY

63% of SMBs

newer PCs cloud & mobility efficiency &

experience

IMPROVE PRODUCTIVITY

62% of SMBs

newer PCs make employees more

productive

Executive Summary:S e c u r i t y , p e r f o r m a n c e & m a n a g e a b i l i t y a r e k e y d r i v e r s o f W i n d o w s 1 0

b a s e d n e w P C p u r c h a s e s

10

Likely to purchase Windows 10 PCs because of Improved Security

Likely to purchase Windows 10 PCs because of Improved Performance

Likely to purchase Windows 10 PCs because of Improved Manageability

60%of SMBs 42%

57%of SMBs

Executive Summary:P C P u r c h a s e I n t e n t

11

• Only 14% SMBs find 2in1 tablet mode and 11% availability of Inking/digital pen to be attractive

features

PC FEATURES

• 64% of PCs purchased will be for replacements & 36% will be additions

• 85% of 4+ years PC users may replace PCs

ADDITIONS OR REPLACEMENTS

• Of the SMBs planning to purchase PCs, 71% of SMBs will likely buy desktops and 100% will purchase notebooks

• 28% are only planning to purchase notebooks• Percent of notebooks purchase intent is

higher at 54% than desktops which is at 46%• 2in1 needs education

FORM FACTOR

• Recurring problems with older PCs impacting employee productivity is the top reason for

purchasing new PCs• There is no single dominant reason to purchase

PCs – productivity, manageability, security & lowering maintenance cost are among the top

PC PURCHASE REASONS

64%

PC purchase intention – highest in larger SMBs

I n d i a & I n d o ne sia h a v e h i g h er p e r c e nt o f a d d i ti ons t h a n o t h e r c o u n t rie s

12

52%

82% 83%

59%

97% 95%

52%68%

86%77%

100% 100%

54%

100% 100%

49%

100% 100%

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e


Percent SMBs planning to purchase PCs in next 1 year

73%

56%

86%

74% 71%

Australia India Indonesia Japan South Korea

Percent SMBs planning to purchase PCs in next 1 year

63

%

64

%

66

%

69

%

69

%

65

%

48

%

55

% 87

%

59

%

59

%

59

%

68

%

62

%

63

%

66

%

70

%

67

%

37

%

36

%

34

%

31

%

31

%

35

%

52

%

45

% 13

%

41

%

41

%

41

%

32

%

38

%

37

%

34

%

30

%

33

%

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e


Percent planned PCs for Replacements, Additions

% Replacements % Additions

69%56% 59% 65% 68%

31%44% 41% 35% 32%


Percent planned PCs for Replacements, Additions

% Replacements % Additions

PC purchase intention – larger SMBs have higher intent to purchase desktops

India & Indonesia have high percent of desktop purchases

13

30

%

38

%

46

%

23

%

33

%

32

%

35

%

44

% 58

%

36

%

46

%

56

%

25

%

34

%

42

%

27

%

35

%

45

%

70

%

62

%

54

%

77

%

67

%

68

%

65

%

56

% 42

%

64

%

54

%

44

%

75

%

66

%

58

%

73

%

65

%

55

%

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e


Percent planned PCs: Desktops or Notebooks

% PCs Desktops % PCs Notebooks

27%42% 42%

32% 34%

73%58% 58%

68% 66%


Percent planned PCs: Desktops or Notebooks

% PCs Desktops % PCs Notebooks

Windows 7 EOS may accelerate replacement

14

22% of SMBs (planning to purchase) plan to

downgrade Windows 10 in new PCs planned to

purchase

59% of SMBs are aware of Windows 7 EOS, highest

awareness, 82%, is in large businesses, lowest in small

businesses

61% of SMBs are more likely to replace PCs

because of Windows 7 EOS

35% of SMBs find that Windows-as-a-Service will make them more likely to

purchase new PCs

65% of SMBs are unclear about Windows-as-a-Service functionality

40% of SMBs are aware of Windows-as-a-Service, lowest awareness is in

small businesses at 29%

9% of SMBs have adopted PCaaS but another 30% of SMBs who are aware are

planning to adopt

Acquisition of latest technology, reduce IT

support workload, predictable costs are key reasons for using PCaaS

35% of SMBs are aware of PC-as-a-Service, lowest awareness is in small

businesses

WINDOWS 7 EOS

WINDOWS-AS-A-SERVICE

PC-AS-A-SERVICE

A w a r e nes s o f W i n d o ws 7 E O S i s h i g h e st i n J a p a n a n d S o u t h K o r e a

15

59%

73%82%

40%53% 54% 53%

82%93%

59%68% 72%

86% 90% 94%

65%71%

87%

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e


Percent aware of Windows 7 EOS

45%

67%63%

88%

70%


Percent aware of Windows 7 EOS

62% 57%66% 72%

54%67%

49% 55%67%

81%

65%77%

48%56% 62%

55% 54% 54%

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e

Smal

l

Med

ium

Larg

e


More likely to change PCs because of Windows 7 EOS(base = Windows 7 using SMBs)

65%

54%

76%

53% 54%


More likely to change PCs because of Windows 7 EOS(base = Windows 7 using SMBs)

Indexing the countries

16

21.1

20.3

19.5

High PC refresh cycle

High percent of SMBs with 4+ year PCs


High percent of PCs with older Windows

18.9 High percent of SMBs with 4+ year PCs

15.8 High percent of PCs with older Windows

Japan

South Korea


High percent of older PCs

High PC refresh cycle (lower than Korea)

High percent of PCs with older Windows

Indonesia

Australia

India

Executive Summary:S e c u r i t y i s t o p o f m i n d

17

Security is among top 5 IT priorities

15% (reported) & as high as 67% (unreported but experienced) of SMBs have experienced PC security & data theft breaches in the last 1 year

PC Usage, Refresh Cycles

H o w i s I T M a n a g e d :M o s t s m a l l b u s i n e s s e s h a v e u n m a n a g e d I T

19How is IT managed in your organizationWho is responsible for fixing PC problems when they occur?

23%35%

51% 57%78%

89% 93%

40%

84% 93%

4%

11%

10%14%

4%1% 1%

9%

2%1%

53%

42%30%

22%18% 10% 7%

38%

13% 7%

5%2% 3% 8%

4%16% 10% 6% 9%

1-9 10-19 20-49 50-99 100-249 250-499 500-999 SmallBusiness

MediumBusiness

LargeBusiness

How is IT Managed

Full time internal dedicated IT staff Part time, internal IT staff Fully outsourced to a third-party

Internal Non-IT personnel Nobody manages IT

99

%

10

0%

99

%

97

%

96

%

95

%

99

%

99

%

95

%

99

%

33

%

24

%

18

%

9%

8%

6%

4%

22

%

7%

4%

25

%

22

%

17

% 26

%

17

%

10

%

7%

22

%

13

%

7%

35

%

30

%

25

%

21

%

15

%

19

%

23

% 28

%

17

% 23

%

9%

2%

1%

0%

0%

0%

0% 3%

0%

0%

1-9 10-19 20-49 50-99 100-249 250-499 500-999 SmallBusiness

MediumBusiness

LargeBusiness

Who is responsible for PC support

In-house IT or non-IT staff External consultants

Reseller takes care of all breakdown issues PC manufacturer takes care of the problems

Friends and family

A g e o f P C s 7 0 % o f S M B s h a v e 4 + y e a r s o l d P C s , 3 4 % o f P C s a r e 4 + y e a r s , h i g h e s t

p e r c e n t i s i n l a r g e b u s i n e s s e s ( 5 0 0 - 9 9 9 e m p l o y e e s i z e s e g m e n t )

20Thinking about your Desktops, Notebooks, Convertibles/2 in 1s referred to as PCs, please tell us what percent of PCs are

8% 12% 8% 9% 8% 8% 8% 9% 8% 8% 9%

12%

21%20% 18% 22% 22% 23% 18% 22% 23% 19%

26%

22%22% 24% 19% 19% 17% 24% 19% 17% 22%

25%17%

15% 16%14% 13% 14%

19%14% 14% 17%

27% 22%27% 25% 28% 28% 30%

25%28% 30% 27%

2% 7% 8% 8% 8% 9% 8% 6% 9% 8% 7%

1-9 10-19 20-49 50-99 100-249 250-499 500-999 Small Business MediumBusiness

Large Business SMB

Percentage PCs in use by age of PCs

< 1 year 1year - Less than 2 years 2 years - Less than 3 years 3 years - Less than 4 years 4years - Less than 5 years More than 5 years

4+ years’ PCs within verticals

21Thinking about your Desktops, Notebooks, Convertibles/2 in 1s referred to as PCs, please tell us what percent of PCs are

89% 80% 80% 77% 73% 72% 72% 70% 68% 62% 62% 55%

39% 38%35%

33% 33% 33% 33%35%

33%

37% 38%

28%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Agriculture /Mining

/Construction

Transportation/ Distribution

Manufacturing Telecom Financialservices

Other Media /Broadcasting /

Publishing

Retail /Wholesale

Healthcare PersonalServices

Hospitality ProfessionalServices

Per

cen

t P

Cs

that

4+

year

s

Per

cen

t b

usi

nes

ses

wit

h 4

+ ye

ar P

Cs

Percent businesses within verticals with 4+ year PCs

% SMBs with 4+ years PCs % PCs 4+ years

C u r r e n t O S b e i n g u s e d :4 5 % o f P C s a r e u s i n g o l d e r v e r s i o n s o f W i n d o w s ( X P / V i s t a / 7 / 8 )

22What percent of PCs in your company are running each of the following operating systems?

0% 0% 0% 0% 0% 0% 0% 1% 0% 0% 0%

17% 19% 19% 17% 16% 19% 18% 22% 19% 16% 17%

25%28% 30%

24% 23%27% 30%

26% 30%29% 25%

46%47% 43%

40%49%

48% 47% 45% 46% 47%46%

8%3% 6%

13%8%

4% 3% 3% 3% 5% 8%2% 2% 1%

3% 1% 1% 1% 2% 1% 1% 2%2% 1% 1% 3% 3% 1% 1% 1% 1% 1% 2%

1-9 10-19 20-49 50-99 100-249 250-499 500-999 SmallBusiness

MediumBusiness

LargeBusiness

SMB

Percentage PCs in use by OS

Other

Google Chrome

Mac/Apple OS

Windows 10

Windows 8

Windows 7

Windows XP/Vista

Intent to replace older PCs:8 5 % o f S M B s d o p l a n t o r e p l a c e o l d e r P C s , h o w e v e r , t h i s d o e s n o t m e a n

t h a t a l l o l d e r P C s w i l l b e r e p l a c e d ; 3 2 % o f S M B s w i l l u p g r a d e

23Thinking about PCs that are 3 years or older, is your organization more likely to Replace PCs or Upgrade PCs in the next 12 months?

83% 86% 87% 85% 82%87% 87% 85% 84% 87% 85%

19%24%

36% 36% 34% 35% 36%30%

34% 36%32%

14% 12% 11%7%

13%8% 8%

11% 10% 8% 10%

1-9 10-19 20-49 50-99 100-249 250-499 500-999 SmallBusiness

MediumBusiness

LargeBusiness

SMB

Intent to replace or upgrade older PCs within the next 12 months

Replace PCs (Replacing the existing computer with a new computer)

Upgrade PCs (Upgrade refers to installing a new operating system and/or memory and/or hard-disk on existing PCs)

Neither replace nor upgrade, continue to use them

Reasons for not replacing older PCs:C o m p a t i b i l i t y , N o n - c r i t i c a l i t y & b u d g e t a r e k e y i n h i b i t o r s t o r e p l a c i n g

o l d e r P C s

24Please tell us the reasons why you have not replaced these older PCs with newer PCs?

41% 39%

27%23%

18%14%

10%

Applications runningon those machinescannot work withnewer operating

systems

These PCs are notcritical to the overall

operation of thecompany

Do not have thebudget to replace

these PCs

Newer PCs areexpensive

There are no musthave capabilities in

new PCs to purchase

Purchased Tabletsand smartphones

instead

There are too manychoices making

purchase decisionconfusing

Reasons for not replacing older PCs

PC Refresh Policy:5 9 % o f S M B s a r e e i t h e r n o t f o l l o w i n g r e f r e s h p o l i c y o r d o n o t h a v e a p o l i c y ; T y p i c a l r e f r e s h c y c l e i s 5 y e a r s ( h i g h e s t w i t h i n v e r y s m a l l

b u s i n e s s e s )

25What is the typical PC refresh cycle at your company, that is, on average after how many years of use are PCs usually replaced?

8%

29%

37%

46%

43%

57%

82%

29%

50%

82%

41%

31%

30%

30%

34%

44%

39%

14%

31%

41%

14%

32%

61%

41%

33%

20%

13%

4%

4%

40%

9%

4%

27%

1-9

10-19

20-49

50-99

100-249

250-499

500-999

Small Business

Medium Business

Large Business

SMB

Presence of PC Refresh cycle policy

Have a defined policy & refresh / replace PCs as per policy

Have a defined policy but do not always follow & refresh / replace PCs as per policy

Do not have a defined policy, have an ad-hoc approach to refreshing / replacing PCs

1% 1% 2% 4% 2% 1% 2% 2% 1%7% 7% 6% 7%

5%11% 10% 7% 8% 10% 8%

26% 31% 29% 26% 37% 21% 28%28% 29% 28%

28%

27%

33% 38%52% 44% 52%

52%

37%

48% 52%

42%

11%

14% 8%

5% 8% 4%8%

9%

6%8%

8%28%

14% 19%8% 6% 8%

18%7%

13%5.5

5.1 5.24.8 4.8 4.7 4.6

5.24.7

4.65.0

0.0

1.0

2.0

3.0

4.0

5.0

6.0

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1-9 10-19 20-49 50-99 100-249 250-499 500-999 SmallBusiness

MediumBusiness

LargeBusiness

SMB

PC

ref

resh

cyc

le in

yea

rs

Per

cen

t b

usi

nes

s

Typical PC refresh cycle within SMBs

< 3 yrs 3 yrs 4 yrs 5 yrs 6 yrs > 6 yrs Mean refresh yrs

PC Repair & Maintenance Issues, Cost of Owning

C o m p a r i s o n o f f r e q u e n c y o f p r o b l e m s e x p e r i e n c e d – n e w e r v s . o l d e r P C s :O l d e r P C s e x p e r i e n c e 2 X t h e f r e q u e n c y o f p r o b l e m s a s n e w e r P C s

A l l n i n e i s s u e s a r e a d r a i n o n e m p l o y e e p r o d u c t i v i t y a n d I T s t a f f e f f i c i e n c y

27Please think about the PCs in your company that are <4 years/4 years or older. Which of the following issues and problems has your company experienced on these PCs?

2.7

2.4 2.4

2.0 1.92.2

1.9

1.51.3

0.0

0.5

1.0

1.5

2.0

2.5

3.0

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

Slow to boot up andrespond

Notebook batterydepleting too soon

Application crashes Mobility networkconnectivity issues

Virus, malware andspyware infections

Disk drive crashesresulting in data loss

or reconfiguring

Power adapter /Motherboard failures

Other problems Security breaches /data thefts

Comparison of frequency of problems experienced – newer vs. older PCs(Very Frequently + Frequently)

< 4 years 4+ years Ratio of frequency of issues (4+ years/< 4 years)

I n f l e c t i o n p o i n t f o r P C r e p l a c e m e n t i s 4 y e a r s :S M B s h a v e n o t r e a l i z e d t h a t t h e t i m e t o r e p l a c e P C s s h o u l d b e 4 y e a r s

28

2%

14%21% 22%

58%

< 1 year 1 year 2 years 3 years 4 years

% PCs repaired

2.6X

3.67.6 7.8

16.6

56.1


Productive Hours Lost

3.4X

0%6%

13% 14%

57%


% PCs upgraded

4.1X

$320$663 $727

$1,004

$3,065


Total Cost

3.1X

Older vs. Newer PCs repairs, upgrades, hours lost comparisons

29

17%

55%

< 4 yrs 4+ yrs

% PCs repaired

3.2X

10.3

28.2

< 4 yrs 4+ yrs

Frequency of repairs/year

2.7X

145.1

449.2

< 4 yrs 4+ yrs

Hours Lost

3.1X

18%

63%

< 4 yrs 4+ yrs

% PCs upgraded

3.5X

P C r e p a i r o v e r h e a d s , l o s t p r o d u c t i v i t y & f r e q u e n c y o f r e p a i r s m a k e s t h e c o s t o f o w n i n g a n o l d e r P C

p r o h i b i t i v e

30

1-9 10-19 20-49 50-99 100-249 250-499 500-999 Small businessMedium business

Large business SMB

< 4 Yrs. 4+ Yrs. < 4 Yrs. 4+ Yrs. < 4 Yrs. 4+ Yrs. < 4 Yrs. 4+ Yrs. < 4 Yrs. 4+ Yrs. < 4 Yrs. 4+ Yrs. < 4 Yrs. 4+ Yrs. < 4 Yrs. 4+ Yrs. < 4 Yrs. 4+ Yrs. < 4 Yrs. 4+ Yrs. < 4 Yrs. 4+ Yrs.

Frequency of repairs per year

6.0 13.0 5.5 15.4 8.8 23.3 9.2 26.0 11.8 34.3 13.6 36.0 17.6 41.1 7.4 20.1 12.7 35.2 17.6 41.1 10.3 28.2

2.2X 2.8X 2.7X 2.8X 2.9X 2.6X 2.3X 2.7X 2.8X 2.3X 2.7X

Productive Hours Lost

31.8 101.2 41.6 143.0 47.6 186.8 55.5 215.7 145.9 360.9 284.1 845.0 416.3 1058.1 44.8 167.6 218.6 618.8 416.3 1058.1 145.1 449.2

3.2X 3.4X 3.9X 3.9X 2.5X 3.0X 2.5X 3.7X 2.8X 2.5X 3.1X

< 4 yrs 4+ yrs < 4 yrs 4+ yrs < 4 yrs 4+ yrs < 4 yrs 4+ yrs < 4 yrs 4+ yrs < 4 yrs 4+ yrs < 4 yrs 4+ yrs < 4 yrs 4+ yrs < 4 yrs 4+ yrs < 4 yrs 4+ yrs < 4 yrs 4+ yrs

1-9 10-19 20-49 50-99 100-249 250-499 500-999 Small business Mediumbusiness

Large business SMB

Average per PC repair cost(excl. Upgrade & Productivity cost)

$241

$645

2.7X

$290

$553

1.9X

$423$513

1.2X

$162

$405

2.5X

$89$156

1.8X

$42$116

2.8X

$41 $60

1.5X $279

$529

1.9X

$65$136

2.1X

$41 $60

1.5X

$128

$242

1.9X

Total cost of ownership: older vs. newer PCs

31

< 4 years 4 years or more

No. of PCs 15 15

Direct Costs

PC repair cost $128 $242

Total cost to repair $1,925 $3,624

Upgrade Costs $176 $248

Total Upgrade Costs $2,643 $3,727

Total Direct Costs $4,568 $7,351

Lost Productivity Costs

Hours Lost 36 112

Total Hours lost 544 1,685

Productivity Cost $10,881 $33,693

Total Cost $15,499 $41,044

1.9X

Combining the visible costs – repair costs, upgrade costs & invisible costs – lost productivity, data reveals that an SMB with 30 PCs – 15 newer and 15 older is spending 2.7X on older PCs to own – which it would be better served by buying newer PCs. In fact, the cost to own 15 older PCs is more than the price for 20 highly configured newer PCs

$128

$242

< 4 yrs 4+ yrs

Per PC repair cost

$725

$2,246

< 4 yrs 4+ yrs

Per PC lost Productivity cost

3.1X

$176

$248

< 4 yrs 4+ yrs

Per PC Upgrade cost

1.4X

$1,030

$2,736

< 4 yrs 4+ yrs

Per PC Total cost

2.7X

I m p a c t o f n e w e r P C s o n p r o d u c t i v i t y :N e w e r P C s c o n t r i b u t e t o B e t t e r s e c u r i t y , E a s i e r m a n a g e a b i l i t y , R e d u c e d

c o s t s & I m p r o v e d e m p l o y e e p r o d u c t i v i t y

32We would like to understand the impact newer PCs have had on your company’s business and employees’ productivity?

69% 67% 65% 65% 62% 59%

3.86

3.83

3.73

3.80

3.76

3.69

3.6

3.65

3.7

3.75

3.8

3.85

3.9

54%

56%

58%

60%

62%

64%

66%

68%

70%

Better security and dataprotection

Managing is easierimproving IT efficiency

Reduced overallmaintenance costs

Better cloud connectivity& usage experience

Employees are moreproductive

Enables work fromanywhere, anytime

Mea

n r

atin

g (1

to

5 w

her

e 5

= S

tro

ngl

y A

gree

)

Per

cen

t b

usi

nes

ses

Impact of newer PCs on employee & business productivity

Strongly Agree + Agree Mean Rating

PC Purchase Intent

PC Purchase Intent:N e a r l y 2 / 3 r d o f S M B s a r e p l a n n i n g t o p u r c h a s e P C s i n t h e n e x t 1 2 m o n t h s

2 / 3 r d P C p u r c h a s e s w i l l b e a s r e p l a c e m e n t s f o r o l d e r P C s8 5 % o f 4 + y e a r s P C u s e r s m a y r e p l a c e P C s , h o w e v e r , o n l y 2 1 % o f o l d e r

P C s m a y g e t r e p l a c e d

34Is your company planning to purchase new PCs in the next 12 months?What percentage of these PCs will be replacements and new additions?

36%

56% 60% 61%

81% 82% 83%

52%

82% 83%

64%

64%

44% 40% 39%

19% 18% 17%

48%

18% 17%

36%

1-9 10-19 20-49 50-99 100-249 250-499 500-999 SmallBusiness

MediumBusiness

LargeBusiness

SMB

Percent SMBs - PC Purchase Intent – next 12 months

Planning to purchase PCs in the next 12 months Not planning to purchase PCs

72%62% 59% 61% 63% 65% 66% 63% 64% 66% 64%

28%38% 41% 39% 37% 35% 34% 37% 36% 34% 36%

1-9 10-19 20-49 50-99 100-249 250-499 500-999 SmallBusiness

MediumBusiness

LargeBusiness

SMB

Percent PCs for Replacement or Additions

Replacements Additions

1-9 10-19 20-49 50-99 100-249 250-499 500-999 Small Business Medium Business Large Business SMB

No. of PCs planning to purchase 1.9 3.6 6.9 9.5 16.9 27.7 39.5 5.6 22.6 39.5 16.8

Percent Desktops 12% 27% 41% 35% 39% 37% 46% 30% 38% 46% 35%

Percent Notebooks 88% 73% 59% 65% 61% 63% 54% 70% 62% 54% 65%

Most Important reason for not purchasing new PCs2 9 % o f S M B s a r e c o n s t r a i n e d b y b u d g e t s t o p u r c h a s e n e w P C s , h o w e v e r , m o r e i m p o r t a n t l y , 4 0 % a r e u s i n g t h e b u d g e t f o r o t h e r I T a n d n o n - I T i n i t i a t i v e s

35What is the most important reason for not purchasing new PCs?

46%30%

22%30%

17%3% 6%

34%

10% 6%

29%

11%

15%14%

18%28%

19% 17%

14%

24%17%

16%

19%

21%29%

19% 30%

32%39%

22%31%

39%

24%

24%34% 35% 33%

25%

46%38%

30% 35% 38% 31%

1-9 10-19 20-49 50-99 100-249 250-499 500-999 SmallBusiness

MediumBusiness

LargeBusiness

SMB

Most Important reason for not purchasing new PCs

Budget constraints Other IT / technology investment priorities Other non-IT / non-technology investment priorities Already made PC purchases

R e a s o n s f o r p u r c h a s i n g n e w e r P C s :P e r f o r m a n c e i m p a c t i n g e m p l o y e e p r o d u c t i v i t y , m a n a g e a b i l i t y a n d

s e c u r i t y a r e t h e t o p r e a s o n s

36What are the reasons for purchasing new PCs?

37%35%

33% 32%30%

28% 27%24%

15%

Recurring problemswith older PCs

impacting employeeproductivity

Part of scheduledrefresh cycle

Better manageabilityof new PCs

Better securityfeatures of new PCs

Lower cost ofmaintaining new PCs

Addition of newemployees

Enabling employees towork from anywhere

Move to cloudinfrastructure and

applications

Availability of newattractive PC designs

Reasons for purchasing new PCs

R e a s o n s f o r n o t p u r c h a s i n g P C s b y m o b i l i t y s t r a t e g y :S M B s w i t h o r g a n i z a t i o n - w i d e m o b i l i t y s t r a t e g y a r e i n v e s t i n g i n o t h e r n o n - P C

t e c h n o l o g y s o l u t i o n s w h e r e a s m o s t o t h e r s a r e i n v e s t i n g i n n o n - t e c h n o l o g y s o l u t i o n s


Budget constraints

28%

Other IT / technology investment

priorities14%

Other non-IT / non-

technology investment

priorities27%

Already made PC

purchases31%

SMBs with No mobility initiative

Budget constraints

36%


priorities13%

Other non-IT / non-


priorities23%

Already made PC

purchases28%

SMBs with Specific mobility initiatives

Budget constraints

18%


priorities25%

Other non-IT / non-


priorities21%

Already made PC

purchases36%

SMBs with Organization-wide mobility initiatives

35% of SMBs have no mobility initiative 41% of SMBs have some mobility initiatives 24% of SMBs have some mobility initiatives

R e a s o n s f o r n o t p u r c h a s i n g P C s b y c l o u d a d o p t i o n :N e a r l y 2 X a s m a n y C l o u d u s i n g o r p l a n n i n g t o u s e S M B s a r e i n v e s t i n g i n o t h e r

t e c h n o l o g y s o l u t i o n s a s S M B s n o t u s i n g c l o u d


Budget constraints

15%


priorities17%

Other non-IT / non-


priorities25%

Already made PC

purchases43%

SMBs currently using cloud

Budget constraints

30%


priorities22%

Other non-IT / non-


priorities22%

Already made PC

purchases26%

SMBs planning to use cloud

Budget constraints

41%


priorities12%

Other non-IT / non-


priorities24%

Already made PC

purchases23%

SMBs not using, not planning to use cloud

47% of SMBs are currently using cloud 26% of SMBs are planning to use cloud 27% of SMBs are not using, not planning to use

P r e f e r r e d P C F e a t u r e s :C o n s i d e r a b l y l e s s t h a n 1 / 5 t h o f S M B s f i n d 2 i n 1 t a b l e t m o d e a n d a v a i l a b i l i t y o f I n k i n g / d i g i t a l p e n t o b e a t t r a c t i v e f e a t u r e s

39Which features are most attractive to you regarding PCs today?What important features do you look for when purchasing a PC for your business?

11%

14%

17%

18%

20%

23%

25%

27%

31%

34%

36%

38%

39%

40%

41%

55%

62%

63%

Inking/Digital Pen

2-in-1 Tablet mode

Innovative design

Ultra-thin

Innovative and attractive design, look & feel

Ruggedized device

Touch screen capability

Instant-on, always on capability

Light weight

Compatible with peripherals

Wireless connectivity

Large screen

Screen resolution

Long battery life of notebooks

SSD (solid-state drive)

Security features

Fast boot times

Storage capacity

Most attractive features of today’s PCs

18%

22%

25%

27%

29%

30%

31%

32%

36%

38%

44%

45%

46%

50%

59%

61%

63%

65%

Inking/Digital Pen

Innovative design

Ultra-thin

Touch screen capability

2-in-1 Tablet mode

Instant-on, always on capability

Innovative and attractive design, look & feel

Screen resolution

Light weight (less weight to carry around)

Large screen

Ruggedized device

Long battery life of notebooks

Wireless connectivity

Compatible with peripherals

SSD (solid-state drive)

Storage capacity

Fast boot times

Security features

Top Features considered when purchasing a PC

Adoption & Attitude towards Windows 10, Windows 7 EOS

Upgrade to Windows 103 9 % o f S M B s u p g r a d e d t o W i n d o w s 1 0 i n t h e l a s t 1 y e a r , h o w e v e r , i t d o e s n o t

m e a n a l l P C s w i t h i n t h e i r f i r m s w e r e u p g r a d e d2 2 % p l a n t o d o w n g r a d e W i n d o w s 1 0 t o W i n d o w s 7 o n n e w P C s p l a n n e d t o p u r c h a s e

41Is your organization planning to downgrade the operating system from Windows 10 to Windows 7 for the PCs that are planned to be purchased?Thinking about the last one year, did your company upgrade any older version of Windows to Windows 10?

10%23% 23% 22% 20% 23% 27% 20% 22% 27% 22%

90%77% 77% 78% 80% 77% 73% 80% 78% 73% 78%

1-9 10-19 20-49 50-99 100-249 250-499 500-999 SmallBusiness

MediumBusiness

LargeBusiness

SMB

Plans to downgrade Windows 10 to Windows 7 on new PCs planned to purchase

Yes No

22%37% 41% 44% 39% 42% 49%

35% 41% 49%39%

78%63% 59% 56% 61% 58% 51%

65% 59% 51%61%

1-9 10-19 20-49 50-99 100-249 250-499 500-999 SmallBusiness

MediumBusiness

LargeBusiness

SMB

PCs with older version of Windows upgraded to Windows 10 in last one year

Yes No

Upgrade to Windows 103 0 % o f S M B s p l a n t o u p g r a d e o l d e r P C s t o n e w e r O S

42Is your company planning to upgrade any older version of Windows to Windows 10? To which OS is your organization planning to upgrade older versions of Windows PCs?

11%25%

33% 35% 33% 30%39%

27% 31%39%

30%

89%75%

67% 65% 67% 70%61%

73% 69%61%

70%

1-9 10-19 20-49 50-99 100-249 250-499 500-999 SmallBusiness

MediumBusiness

LargeBusiness

SMB

Plans to upgrade older version of Windows to Windows 10

Yes No

14% 15% 9% 8%16% 19% 18%

10%18% 18% 14%

23%7% 19% 20% 10%

22%14%

17%16% 14% 16%

63%78% 72% 72% 74%

59%68% 73% 66% 68% 70%

1-9 10-19 20-49 50-99 100-249 250-499 500-999 SmallBusiness

MediumBusiness

LargeBusiness

SMB

To which OS older versions are planned to be upgraded

Windows 7 Windows 8 Windows 10

L i k e l i h o o d o f p u r c h a s i n g P C s b e c a u s e o f W i n d o w s 7 E O S :5 9 % o f S M B s a r e a w a r e o f W i n d o w s 7 E O S b u t o n l y 6 1 % m a y p l a n t o

r e p l a c e W i n d o w s 7 P C s ; n e v e r t h e l e s s 6 3 % a r e e n c o u r a g e d b y W i n d o w s 1 0

43Are you aware about Windows 7 End of Support? After Windows 7 end of life, organizations can continue to use the OS, but at their own security risk. Knowing what you know now about Windows 7 End of Support, how will it change your organization’s plan to replace Windows 7 PCs?On a scale of 1 to 5, where 1 is Least Likely and 5 is Most Likely, does the availability of Windows 10 make you less or more likely to purchase new PCs?

59%73% 82%

41%27% 18%

Small Business Medium Business Large Business

Awareness of Windows 7 End of Support?

Yes No

62% 57% 66%

20% 24%18%

18% 19% 16%

Small Business Medium Business Large Business

Likelihood of replacing Windows 7 PCs?

More likely No change Unsure

58% 66% 81% 63%

3.63

3.77

3.95

3.71

3.4

3.5

3.6

3.7

3.8

3.9

4

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

Small Business MediumBusiness

Large Business SMB

Windows 10 encourage new PC purchase?

Most Likely + More Likely

Mean Rating (Scale of 1 to 5, 5 = Most Likely, 1 = Least Likely)

R e a s o n s f o r n o t p u r c h a s i n g o r p u r c h a s i n g W i n d o w s 1 0 P C s :I m p r o v e d s e c u r i t y , p e r f o r m a n c e & m a n a g e a b i l i t y a r e k e y d r i v e r s f o r W i n d o w s 1 0

P C s

44Why are you less likely to purchase new Windows 10-based PCs?Why are you more likely to purchase new Windows 10-based PCs?

10%

19%

25%

28%

41%

We do not know anything about Windows 10

No time for employee and/or IT staff training

Incompatibility with software applications

Other reasons

No real advantages over current versions ofwindows

SMB Reasons: Less likely to purchase Windows 10 PCs

33%

42%

45%

57%

60%

Better integration with mobile devices(smartphones, tablets)

Improved manageability

Only OS available on new PCs

Improved performance

Improved security

SMB Reasons: More likely to purchase Windows 10 PCs

PC-as-a-Service3 5 % o f S M B s a r e a w a r e o f P C a a S , a w a r e n e s s i n c r e a s e s b y s i z e o f

b u s i n e s s ;T h e r e i s a h e a l t h y i n t e n t t o a d o p t t o a d o p t P C a a S

45Are you aware about PC-as-a-Service, also known as Device-as-a-Service? What is the status of PC-as-a-Service adoption within your organization?

11% 18%34% 39%

47% 48%63%

24%

47%63%

35%

89% 82%66% 61%

53% 52%37%

76%

53%37%

65%

1-9 10-19 20-49 50-99 100-249 250-499 500-999 SmallBusiness

MediumBusiness

LargeBusiness

SMB

Awareness of PC-as-a-Service

Yes No

3% 6% 8% 10% 11% 12% 15%6% 12% 15% 9%10%

21%34% 36% 35% 37%

43%

24%

36%43%

30%

87%73%

58% 54% 54% 51%42%

70%52%

42%

61%

1-9 10-19 20-49 50-99 100-249 250-499 500-999 SmallBusiness

MediumBusiness

LargeBusiness

SMB

Current & Planned adoption of PC-as-a-Service

Have already adopted Planning to adopt within the next 1 year Not planning to adopt

Reasons for adopting PC-as-a-ServiceA c c e s s t o l a t e s t t e c h n o l o g y , r e d u c e d I T s u p p o r t w o r k l o a d a n d

p r e d i c t a b l e c o s t s a r e d r i v e r s f o r P C a a S ; f o r s m a l l b u s i n e s s e s m o v i n g f r o m C A P E X t o O P E X i s i m p o r t a n t

46What are the reasons for adopting PC-as-a-Service?

57%

47% 45%39%

34%

25% 23% 22%

Allows PCs tobe refreshed

faster

Reduce ITsupport andprocurement

workload

Option toacquirelatest

technologyfaster

Predictablecosts

Move fromCAPEX to

OPEX freesup capital for

otherbusiness

investments

Offloading ofPC recoveryand disposal

Reduce costof PC

deployment

Better PCsupport

SMB: Reasons for adopting PC-as-a-Service

Reduce IT support andprocurement workload

Reduce cost of PCdeployment

Option to acquire latesttechnology faster

Predictable costs

Better PC support

Offloading of PC recoveryand disposal

Allows PCs to be refreshedfaster

Move from CAPEX to OPEXfrees up capital

Reasons more important to Small businesses





Predictable costs

Better PC support



Reasons more important to Medium businesses

Predictable costs

Better PC support







Reasons more important to Large businesses

Mo

re Im

po

rtan

tLe

ss Im

po

rtan

t Mo

re Im

po

rtan

tLe

ss Im

po

rtan

t

Mo

re Im

po

rtan

tLe

ss Im

po

rtan

t

Windows-as-a-Service4 0 % o f S M B s a r e a w a r e o f W i n d o w s - a s - a - S e r v i c e , t h e a w a r e n e s s i n c r e a s e s w i t h s i z e o f b u s i n e s s ; 3 5 % o f S M B s m a y b e m o t i v a t e d t o r e f r e s h o l d e r

P C s b e c a u s e o f W i n d o w s - a s - a - s e r v i c e a v a i l a b i l i t y

47Are you aware about Windows as a Service?Windows as a Service is a Microsoft approach which updates Windows operating system regularly with new functionalities and security patches as compared to the usual 3-5-year update cycle. Knowing what you know now about Windows as a Service, how will it motivate your organization to refresh, replace and purchase newer PCs?

15%23%

38% 45% 49% 54%67%

29%

52%67%

40%

85%77%

62% 55% 51% 46%33%

71%

48%33%

60%

1-9 10-19 20-49 50-99 100-249 250-499 500-999 SmallBusiness

MediumBusiness

LargeBusiness

SMB

Awareness of Windows-as-a-Service?

Yes No

21%29% 36% 38% 37% 40% 46%

31% 38%46%

35%

31%32%

31% 31% 33% 30%29%

31%32%

29%

31%12%

9%6% 6% 8% 9%

9%

8%9%

9%

8%

36% 30% 27% 25% 22% 21% 16%30%

21% 16%26%

1-9 10-19 20-49 50-99 100-249 250-499 500-999 SmallBusiness

MediumBusiness

LargeBusiness

SMB

Windows-as-a-Service motivator to refresh older PCs?

More likely No change Less likely Unsure

Cloud’s impact on PCaaS and WaaSC l o u d S M B s a r e m o r e l i k e l y t o p u r c h a s e P C s b e c a u s e o f W i n d o w s 7 E O S ; C l o u d

S M B s a r e m o r e l i k e l y t o a d o p t P C a a S a n d r e f r e s h P C s b e c a u s e o f W a a S a s c o m p a r e d t o S M B s n o t u s i n g C l o u d

48

74%

52%56%

61%

33%38%

56%

11%14%

Windows 7 EOS PCaaS Windows as a Service

Awareness within cloud SMBs

Currently Using cloud Planning to use cloud Not using, not planning to use cloud

67%73%

42%

67% 69%

44%44%40%

14%

More likely to refresh PCsbecause of Windows 7 EOS

More likely to purchase newPCs because of Windows 10

More likely to purchsse newPCs because of Windows as a

Service

PC Purchase intent within cloud SMBs

Currently Using cloud Planning to use cloud Not using, not planning to use cloud

16%

3%

2%

34%

49%

5%

Currently Using cloud

Planning to use cloud

Not using, not planning touse cloud

PCaaS within cloud SMBs

PCaaS Currently using PCaaS Planning to use

Cloud’s impact on PCaaS and WaaSC l o u d S M B s a r e m o r e l i k e l y t o a d o p t P C a a S a n d r e f r e s h P C s b e c a u s e o f

W a a S a s c o m p a r e d t o S M B s n o t u s i n g C l o u d

49

16%3% 2%

34%49%

5%

50% 48%

93%

Currently Using Cloud Planning to use Cloud Not using, Not planning touse Cloud

Current & planned adoption of PCaaS by Cloud Status

Have already adopted Planning to adopt within the next 1 year Not planning to adopt

42% 44%

14%

28% 33%

34%

9%7%

8%

21% 16%

44%

Currently Using Cloud Planning to use Cloud Not using, Not planning to useCloud

Likelihood of new PC purchase because of Windows-as-a-Service by Cloud Status

More likely No change Less likely Unsure

PC Security & breaches, Mobility & Cloud Adoption

PC Security solutions & concerns:A l m o s t a l l S M B s u s e o n e o r m o r e P C s e c u r i t y s o l u t i o n s ; S M B s a r e w o r r i e d a b o u t

p r o t e c t i o n o f d a t a e n t e r i n g c o r p o r a t e e n v i r o n m e n t a n d e m p l o y e e m a l f e a s a n c e

51With respect to PCs what are your biggest security concerns?

29%

31%

33%

35%

38%

62%

Transaction security

Computing Device being stolen or lost

Identity theft

Network intrusions

Data theft by employees or others

Virus or other malware attacks

SMB: Biggest PC Security concerns

60

%

36

%

32

%

33

%

30

%

29

%

66

%

42

%

40

%

34

%

33

%

29

%

67

%

40

%

40

%

33

%

35

%

30

%

Virus or other malwareattacks

Data theft by employeesor others

Network intrusions Identity theft Computing Device beingstolen or lost

Transaction security

Biggest PC Security concerns

Small business Medium business Large business

PC Security breaches:1 5 % ( r e p o r t e d ) & a s h i g h a s 6 7 % ( u n r e p o r t e d ) o f S M B s h a v e e x p e r i e n c e d

P C s e c u r i t y b r e a c h e s

52Within the last one year have there been any security breaches or stolen/lost laptops?

Yes15%

No79%

Don’t Know /

Not Sure6%

Occurrence of notebook security breach

Yes16%

No79%

Don’t Know /

Not Sure5%

Occurrence of lost or stolen laptops/notebooks

SMB

SMB

Yes12%

No82%

Don’t Know /

Not Sure6%


Yes12%

No83%

Don’t Know /

Not Sure5%


Small business

Small business

Yes18%

No76%

Don’t Know /

Not Sure6%


Yes20%

No74%

Don’t Know /

Not Sure6%


Medium business

Medium business

Yes22%

No73%

Don’t Know /

Not Sure5%


Yes24%

No71%

Don’t Know /

Not Sure5%


Large business

Large business

Mobility adoption with SMBsL e s s t h a n 1 / 4 t h o f S M B s h a v e a n o r g a n i z a t i o n - w i d e m o b i l i t y

s t r a t e g y

53

21%

% businesses with specific mobility initiatives but no strategy

% employees spending 20%+ time away from workplace

% businesses with organization-wide mobility strategy

42%

31%

% employees accessing company information from mobile devices

35%

Small business(1-99 employees)

25%

41%

16%

28%

Medium business(100-499 employees)

Large business(500-999 employees)

32%

35%

12%

28%

SMB(1-999 employees)

24%

41%

25%

32%

% businesses with mobility security breach

17% 26% 30% 21%

Benefits of MobilityE m p o w e r i n g t h e e m p l o y e e i s t h e m o s t d o m i n a n t b e n e f i t o f m o b i l i t y

54

17%

28%

31%

34%

37%

39%

51%

52%

Grow revenue by better equippingsalesforce

Foster greater work-life balance ofemployees and recruit new talent

Greater collaboration betweendispersed workers

Lower costs

Enable quicker decision making

Improve customer service

Productivity improvement

More flexible workforce & supportingnew ways of working

SMB: Significant benefits of mobile working

49

%

37

%

48

%

34

%

28

%

25

%

36

%

15

%

55

%

41

%

54

%

34

%

33

%

32

% 37

%

21

%

63

%

41

%

61

%

38

%

49

%

30

%

39

%

14

%

More flexibleworkforce &

supporting newways of working

Improve customerservice

Productivityimprovement

Lower costs Greatercollaboration

betweendispersed workers

Foster greaterwork-life balanceof employees andrecruit new talent

Enable quickerdecision making

Grow revenue bybetter equipping

salesforce

Significant benefits of mobile working

Small business Medium Business Large business

Current & Planned use of CloudA d o p t i o n i s a l m o s t u b i q u i t o u s w i t h i n l a r g e b u s i n e s s e s b u t i s s t i l l

f a l l i n g b e h i n d i n t h e s m a l l b u s i n e s s e s

55

Currently using41%

Planning to use in the

next 1 year25%

Not using and not

planning to use in the

next 1 year34%

Small Business: Current & planned use of Cloud

Currently using76%


next 1 year14%

Not using and not

planning to use in the

next 1 year10%

Medium Business: Current & planned use of Cloud

Currently using88%


next 1 year7%

Not using and not planning to use in the next 1 year

5%

Large Business: Current & planned use of Cloud

Current & Planned use of Cloud applications

56

13%

13%

13%

14%

14%

17%

17%

18%

19%

19%

21%

21%

22%

23%

23%

23%

23%

25%

30%

33%

33%

34%

29%

25%

25%

29%

24%

25%

27%

32%

27%

30%

31%

25%

25%

29%

34%

29%

28%

28%

31%

28%

28%

29%

58%

62%

62%

57%

62%

58%

56%

50%

54%

51%

48%

54%

53%

48%

43%

48%

49%

47%

39%

39%

39%

37%

Content Publishing

ERP

Hosted VoIP

Supply chain management

Unified Communications

Vertical Application

Business Intelligence/Analytics

Inventory management

CRM

Project Management

Web Video Conferencing

Google Apps (G-Suite)

HR Management

Invoicing

Accounting Financial Management

Customer Service

Office 365

Payroll

Cloud Security

File Sharing/Collaboration

Cloud server

Cloud storage / Backup/Disaster recovery

SMB: Current & Planned use of types of cloud applications

Currently using Planning to use Not using, not planning to use 24%

25%

25%

25%

25%

25%

27%

27%

28%

28%

28%

28%

29%

29%

29%

29%

29%

30%

31%

31%

32%

34%


ERP

Hosted VoIP



HR Management


CRM

Office 365

Payroll


Cloud server

Content Publishing


Invoicing

Customer Service


Project Management


Cloud Security



SMB: Cloud applications planning to use (sorted by planned)


57

9%

11%

11%

11%

12%

12%

13%

16%

17%

17%

18%

18%

18%

19%

21%

22%

23%

25%

25%

29%

30%

30%

24%

27%

23%

23%

26%

25%

24%

25%

28%

29%

29%

24%

25%

29%

29%

27%

27%

32%

33%

29%

29%

31%

67%

62%

66%

66%

62%

63%

63%

59%

55%

54%

53%

58%

57%

52%

50%

51%

50%

43%

42%

42%

41%

39%

ERP



Hosted VoIP

Content Publishing



CRM

Project Management



HR Management


Customer Service

Invoicing

Office 365

Payroll


Cloud Security

Cloud server



Small business: Current & Planned use of types of cloud applications


23%

24%

24%

24%

25%

25%

25%

26%

27%

27%

27%

28%

29%

29%

29%

29%

29%

29%

31%

32%

33%


Hosted VoIP

ERP


HR Management


CRM


Content Publishing


Office 365

Payroll

Project Management



Customer Service

Invoicing

Cloud server




Cloud Security

Small business: Cloud applications planning to use (sorted by planned)


58

13%

13%

16%

16%

16%

19%

19%

20%

21%

22%

23%

24%

24%

24%

25%

26%

27%

28%

34%

34%

35%

36%

34%

29%

33%

28%

27%

36%

29%

32%

36%

33%

29%

28%

33%

26%

30%

27%

30%

29%

29%

30%

27%

27%

53%

58%

51%

56%

57%

45%

52%

48%

43%

45%

48%

48%

43%

50%

45%

47%

43%

43%

37%

36%

38%

37%

Content Publishing

Hosted VoIP


ERP






Project Management

CRM

Invoicing



Office 365

HR Management

Customer Service

Payroll


Cloud Security


Cloud server

Medium business: Current & Planned use of types of cloud applications


27%

27%

27%

27%

28%

28%

29%

29%

29%

29%

29%

30%

30%

30%

32%

33%

33%

33%

34%

36%

36%



HR Management


Cloud server

ERP

Invoicing

Hosted VoIP


CRM

Payroll


Office 365

Customer Service

Cloud Security



Project Management


Content Publishing



Medium business: Cloud applications planning to use (sorted by planned)


59

17%

19%

19%

20%

21%

22%

22%

23%

23%

23%

24%

24%

25%

25%

26%

27%

28%

30%

42%

42%

44%

46%

31%

35%

23%

26%

33%

31%

25%

27%

33%

36%

25%

24%

28%

26%

25%

27%

27%

23%

25%

26%

23%

27%

52%

46%

58%

54%

46%

47%

53%

50%

44%

41%

51%

52%

47%

49%

49%

46%

45%

47%

33%

32%

33%

27%

Content Publishing



ERP


CRM

Hosted VoIP

Project Management





Payroll

Office 365


HR Management

Invoicing

Customer Service

Cloud server

Cloud Security



Large business: Current & Planned use of types of cloud applications


23%

23%

24%

25%

25%

25%

25%

26%

26%

26%

27%

27%

27%

27%

28%

31%

31%

33%

33%

35%

36%


Customer Service



Hosted VoIP



Cloud server

ERP

Office 365

Cloud Security

Project Management

HR Management

Invoicing


Payroll

Content Publishing

CRM





Large business: Cloud applications planning to use (sorted by planned)

Business Issues, IT Priorities & IT Challenges

SMB Top 10 business issues, IT priorities and IT challenges

61

01 Increasing Profitability 46%

02 Increasing business growth 42%

03 Improving workforce productivity 38%

04 Reducing operational costs 31%

05Attracting and retaining new customers

28%

06Improving quality of products and processes

27%

07 Keeping pace with competition 26%

08Improving effectiveness of sales and marketing

25%

09 Digital marketing 23%

10 Focusing on new markets 21%

SMB: Top 10 business issues

01 PCs (Desktops and Laptops) 42%

02 Cloud Solutions 39%

03 Security Solutions (Cloud & Mobility) 35%

04 Mobility Solutions 33%

05 Managed Services 27%

06 Analytics/Business Intelligence 18%

07 Internet of Things 17%

08 Collaboration 16%

09 Artificial Intelligence 15%

10 Virtualization 13%

SMB: Top 10 IT priorities

01 Budget constraints 34%

02 Mobile device management 30%

03Data protection/recovery/business continuity

28%

04 Finding qualified and trained people 26%

05 Data/application Integration 24%

06 Workplace transformation 23%

07 Regulatory compliance 22%

08 Maintaining current IT infrastructure 21%

09 Cloud deployment, orchestration 19%

10Controlling costs & financial justification for IT investment

20%

SMB: Top 10 IT challenges

Top Business Issues

62


1. Increasing Profitability (48%)2. Increasing business growth (42%)3. Improving workforce productivity (37%)4. Reducing operational costs (31%)5. Attracting and retaining new customers

(29%)6. Keeping pace with competition (26%)7. Improving quality of products and

processes (25%)8. Improving effectiveness of sales and

marketing (22%)9. Digital marketing (21%)10. Attracting and retaining employees (19%)11. Improving speed to market (18%)12. Focusing on new markets (18%)13. Reducing costs associated to IT (17%)14. Driving innovation (15%)15. Managing Uncertainty (14%)16. Managing inventory effectively (13%)17. Government policies and regulation (13%)18. Developing an outsourcing strategy (08%)19. Coordinating supply chain (08%)

1. Increasing Profitability (44%)2. Increasing business growth (43%)3. Improving workforce productivity (40%)4. Reducing operational costs (30%)5. Improving quality of products and

processes (28%)6. Keeping pace with competition (28%)7. Improving effectiveness of sales and

marketing (28%)8. Attracting and retaining new customers

(27%)9. Digital marketing (26%)10. Improving speed to market (24%)11. Focusing on new markets (24%)12. Reducing costs associated to IT (21%)13. Attracting and retaining employees (20%)14. Managing Uncertainty (19%)15. Managing inventory effectively (19%)16. Driving innovation (19%)17. Government policies and regulation (13%)18. Coordinating supply chain (13%)19. Developing an outsourcing strategy (12%)

1. Increasing Profitability (44%)2. Improving workforce productivity (39%)3. Increasing business growth (38%)4. Reducing operational costs (33%)5. Improving quality of products and

processes (33%)6. Digital marketing (30%)7. Improving effectiveness of sales and

marketing (30%)8. Focusing on new markets (28%)9. Attracting and retaining new customers

(27%)10. Keeping pace with competition (27%)11. Reducing costs associated to IT (26%)12. Managing inventory effectively (20%)13. Driving innovation (20%)14. Attracting and retaining employees (20%)15. Managing Uncertainty (19%)16. Government policies and regulation (17%)17. Improving speed to market (16%)18. Coordinating supply chain (16%)19. Developing an outsourcing strategy (12%)

Top IT Priorities

63


1. PCs (Desktops and Laptops) (45%)2. Cloud Solutions (34%)3. Mobility Solutions (32%)4. Security Solutions (Cloud & Mobility)

(32%)5. Managed Services (24%)6. Internet of Things (15%)7. Analytics/Business Intelligence (14%)8. Collaboration (14%)9. Artificial Intelligence (13%)10. Virtualization (09%)11. Hyperconverged/Converged

Infrastructure solutions (09%)12. Virtual Reality/AR (08%)

1. Cloud Solutions (44%)2. PCs (Desktops and Laptops) (39%)3. Security Solutions (Cloud & Mobility)

(39%)4. Managed Services (34%)5. Mobility Solutions (32%)6. Analytics/Business Intelligence (23%)7. Internet of Things (19%)8. Artificial Intelligence (18%)9. Collaboration (16%)10. Virtualization (16%)11. Hyperconverged/Converged

Infrastructure solutions (16%)12. Virtual Reality/AR (12%)

1. Cloud Solutions (46%)2. Security Solutions (Cloud & Mobility)

(42%)3. Mobility Solutions (38%)4. PCs (Desktops and Laptops) (34%)5. Managed Services (27%)6. Analytics/Business Intelligence (27%)7. Collaboration (24%)8. Internet of Things (23%)9. Hyperconverged/Converged

Infrastructure solutions (21%)10. Virtualization (20%)11. Artificial Intelligence (15%)12. Virtual Reality/AR (13%)

Top IT Challenges

64


1. Budget constraints (36%)2. Mobile device management (27%)3. Finding qualified and trained people

(27%)4. Data protection/recovery/business

continuity (25%)5. Workplace transformation (23%)6. Data/application Integration (22%)7. Regulatory compliance (20%)8. Maintaining current IT infrastructure

(18%)9. Cloud deployment, orchestration (17%)10. Controlling costs and improving financial

justification for continued IT investment (17%)

11. Implementing new strategic IT applications to improve organization's competitiveness (14%)

12. Migrating to more modern hardware and/or software platforms (12%)

13. Implementing omni-channel capabilities (04%)

1. Mobile device management (34%)2. Data protection/recovery/business

continuity (32%)3. Budget constraints (30%)4. Data/application Integration (27%)5. Finding qualified and trained people

(26%)6. Workplace transformation (25%)7. Maintaining current IT infrastructure

(24%)8. Cloud deployment, orchestration (23%)9. Regulatory compliance (23%)10. Controlling costs and improving financial

justification for continued IT investment (23%)

11. Implementing new strategic IT applications to improve organization's competitiveness (20%)



1. Mobile device management (34%)2. Data protection/recovery/business

continuity (33%)3. Budget constraints (32%)4. Data/application Integration (31%)5. Maintaining current IT infrastructure

(26%)6. Regulatory compliance (25%)7. Workplace transformation (24%)8. Cloud deployment, orchestration (24%)9. Implementing new strategic IT

applications to improve organization's competitiveness (24%)

10. Controlling costs and improving financial justification for continued IT investment (24%)

11. Finding qualified and trained people (20%)



Pan-Asia SMB PC Study

Documents

Transcript of Pan-Asia SMB PC Study