PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library...
-
Upload
jonathan-garrett -
Category
Documents
-
view
217 -
download
0
Transcript of PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library...
![Page 1: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/1.jpg)
PALS Public Services/Program RegistrationApril 11, 2013 10:00amSuffolk Cooperative Library System
![Page 2: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/2.jpg)
System Update
Outstanding Issues Record Cleanup Huntington Move to LI LINK PALS Call Center Training Sessions
![Page 3: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/3.jpg)
Encore Upcoming Features
Encore 4.2 Encore Mobile Encore Customization Location Linking Search Term Highlighting Items on Browse Display
![Page 4: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/4.jpg)
Encore Upcoming Features
Encore 5.0 Date Range Refinements 3M eBook Checkout Overdrive Integration eBook Integration – Patron Record Expanded Item Display Graphical Shelf Browse
![Page 5: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/5.jpg)
Date Range Refinements
![Page 6: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/6.jpg)
3M eBook Checkout
![Page 7: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/7.jpg)
Overdrive Integration
![Page 8: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/8.jpg)
eBook Integration – Patron Record
![Page 9: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/9.jpg)
Expanded Item Display
![Page 10: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/10.jpg)
Graphical Shelf Browse
![Page 11: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/11.jpg)
LI LINK Report and Review
Since going live on August 15, 2012, PALS patrons have borrowed approximately 5,000 items from LI LINK libraries across Long Island.
Average 45 items per delivery bin
![Page 12: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/12.jpg)
Items borrowed by PALS patrons from LI LINK libraries
![Page 13: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/13.jpg)
LI LINK Report and Review
Promoting LILINK as a patron-driven service
![Page 14: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/14.jpg)
LI LINK Report and Review
Reminders: 1. Check out items before sending.
2. Cancel Requests you will not fill.
CHECK OUT
![Page 15: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/15.jpg)
Overdrive Update
![Page 16: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/16.jpg)
BREAKDEMO LABMEDIA LABASSISTIVE TECHNOLOGY CENTER
Write down something you can find in the SCLS Demo Lab, Media Lab or Assistive technology center that begins with the first letter of your name.
![Page 17: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/17.jpg)
eCommerce for Program Reg
Live NOW! Libraries are free to test. Contact us if you would
like help setting up a test eCommerce program.
Complete Instructions: http://bit.ly/10BSmJe
![Page 18: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/18.jpg)
eCommerce for Program Reg
Setup for Online Payment Required Programs:
1. Enter Program COST2. ECOMM REQ = Required3. Optional: Enter a Public note indicating that
full payment is due at the time of registration.
![Page 19: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/19.jpg)
eCommerce for Program RegSetup for Online Payment Optional Programs:
1. Enter program COST2. ECOMM REQ = Optional3. ECOMM WARN = Message the patron will see
when opting to register without paying online. Enter only if you would like the message to differ from the default message.
Default Warning Message:NOTE: If you do not pay online now with your credit card, you will be unable to pay online later. You must call or come into the library to pay as soon as possible or your registration may be cancelled.
![Page 20: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/20.jpg)
eCommerce for Program Reg
Best Practices: Need full reimbursement for this program? Add
4% to the cost of the program. Have a reimbursement policy in place and
make sure it is clear to patrons Programs should clearly display payment
requirement in a Public or Fee note Staff will need to register eCommerce programs
in Millennium Staff should monitor waitlist manually in order
to get payment for programs
![Page 21: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/21.jpg)
eCommerce for Program RegFAQ’s
What Credit Cards are accepted?At this time, Discover, Master Card and Visa are currently the only accepted payment methods.
How will Libraries get the money for these payments?eCommerce payments are credited to a single merchant account via SCLS. The money is dispersed to the appropriate library quarterly.
What should we do if we need to refund a patron’s money?We can not credit money back to a patron at this time. Refunds will be made at the discretion of the individual library via their own financial arrangements.
How much gets deducted from the total collected for service fees?Each online payment is subject to fees from the credit card company and the merchant bank. The fees vary based on the number of transactions being processed and the amount of each transaction, as well as by the type of Credit Card used. When SCLS distributes eCommerce payments, it is less the amount of these transaction fees.
![Page 22: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/22.jpg)
Program Registration FAQ’s
![Page 23: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/23.jpg)
PALS Services Outside the Library Libraries across the nation are taking
their services out into their communities!
Library staff embedding themselves in their communities to provide library services at the point of need.
![Page 24: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/24.jpg)
Penn State “Ask Cart” http://www.libraries.psu.edu/psul/berks/about/the_ask_cart_with.html
![Page 25: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/25.jpg)
Audrey Barbakoff presents “Ferry Tales” on the Bainbridge Island-Seattle commuter ferry. Photo courtesy Kitsap Regional Library, WA
![Page 26: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/26.jpg)
Poppy Johnson, Floyd Memorial Library http://bit.ly/Z9xYVI
![Page 27: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/27.jpg)
Kokomo-Howard County Public Library Mall Reference Service http://on.fb.me/14OyoCh
![Page 28: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/28.jpg)
Ambulance Riding Librarian, Indianapolis http://www.ambulanceridinglibrarian.com/
![Page 29: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/29.jpg)
PALS Services Outside the Library
Online Self Registration Program Registration Search interfaces Offline Circulation Remote Millennium connections Remote Access Points
If we wanted to try this, what PALS Services are available to help?
![Page 31: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/31.jpg)
Congratulations! You are now a member of the
Your temporary card number is
Bring this card to the library listed above within 30 days to complete your
permanent registration. OR
Download materials and use our online services today at
http://live-brary.com
Congratulations! You are now a member of the
Mastics Moriches Shirley Community Library Your temporary card number is
Bring this card to the library listed above within 30 days to complete your
permanent registration. OR
Download materials and use our online services today at
http://live-brary.com
![Page 32: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/32.jpg)
Program Registration
![Page 33: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/33.jpg)
Search interfaces
http://bit.ly/Zn7sBv
![Page 34: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/34.jpg)
Leeward Community College – University of Hawaii http://bit.ly/12IATWp
Offline Circulation
![Page 35: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/35.jpg)
Remote Millennium connections
Warwickshire Library Bookmobile – London, England http://bit.ly/10Mh0YU
![Page 36: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/36.jpg)
Free Library of Philadelphia –Train Station Virtual Library http://bit.ly/ZFY2bi
Remote Access Points
![Page 37: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/37.jpg)
![Page 38: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/38.jpg)
Reference Desk Skokie Public Library http://www.flickr.com/photos/skokiepl/3920533251/
![Page 39: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/39.jpg)
Reference Desk Edmonton Public Library http://bit.ly/ZFHIHs
![Page 40: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/40.jpg)
Christian Zabriskie, Queens Library http://on.fb.me/Z2rEJz
I have long contended that a room full of books is simply a closet but that an empty room with a librarian in it is a library.
R. David Lankes, The Atlas of New Librarianship
![Page 41: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/41.jpg)
General Discussion
![Page 42: PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System.](https://reader036.fdocuments.in/reader036/viewer/2022062423/56649dc55503460f94ab8723/html5/thumbnails/42.jpg)
Next Meetings:PALS Public Services/ Circulation September 19, 2013
PALS Program Registration October 24th, 2013
San Francisco Public Library – Sidewalk “Pop-Up” Library http://bit.ly/13Sm2cF