CLINTON B. FORBES

Palm Tran System Safety Presentation

E X E C U T I V E D I R E C T O R

J U L Y 1 5 , 2 0 1 9 B O A R D

Clinton B. Forbes1

30 Years of Transportation Experience

Thank You for Your Leadership2

Palm Tran Mission Statement3

To provide access to opportunity for everyone; safely, efficiently and courteously.

Operator Assault

On SaturdayJune 29, 2019,an operator assault occurred during a fare dispute.

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Safety Management System (SMS)

Policy

Risk Management

Assurance

Promotion

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Clear Fare Policy

PAYMENT OF FARES

It is the operator’s responsibility to collect the correct fare.

In the event a passenger does not deposit the correct fare, inform the passenger of the fare policy and if they do not have the unpaid fare balance, allow them to ride.

DO NOT further challenge the customer, but rather tell the customer: “to have a seat,” and count the passenger with the letter “D” on the fare box.

If a passenger refused to pay the fare, explain the fare policy to the passenger. If they still refuse to pay the fare, notify the operations supervisor and they will send assistance while you continue in service.

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Clear Fare Policy

DO NOT pursue an argument with the customer over a fare. The operations supervisor will instruct you on the necessary action to be taken.

If a passenger boards the bus with no change, allow them to seek change from other passengers. If he/she cannot obtain change, allow the passenger to ride, but explain the fare policy.

Tell the customer “to have a seat” and count the passenger with the letter “D” on the fare box. For repeated incidents of fare evasion by the same customer, submit a report with the description of the individual and location of boarding for follow-up.

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Risk Management8

Identify hazards Job hazard analysis Risk assessment analysis Trending reports Safety inspections

Assess the risk Safety risk assessment matrix (RAM) Risk prioritization matrix

Analyze risk PT-STAT program Performance Tuesdays Coordination with County Risk

Management

Control risk Bolo boards Trespass ordinance Close working relationship with

municipal Police/County Sheriff’s office

Assurance

Audits Facility audits Safety briefings Hot washes Lessons learned

Data analysis Identify the hazard Obtain understanding of

the system being analyzed

Employee reporting Security help desk

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Promotion10

Training / de-escalation 3 part series consisting of de-

escalation, customer service and a Town hall forum

Advocating Safety message Safety committee

Communication Bolo boards Live communication monitors

Disseminating Tool box talks Shop days

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Safety and Security Technology

Covert emergency notification system

Nine (9) onboard bus cameras

Facility cameras

Upgrade from unarmed to armed security at each Palm Tran location

Recurring security announcements

Security Awareness Cameras• In the process of purchasing

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Bus Barrier13

FPTA & HART Safety Symposium14

July 29, 2019

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Clinton B. ForbesExecutive Director

cforbes@pbcgov.org(561) 841-4227

Thank You