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Page 1Copyright © 2006 Taiwan High Speed Rail Corporation. All Contents Confidential.
Operation Overview of Operation Overview of Taiwan High Speed Rail Taiwan High Speed Rail
Chiang, Chen,Assistant Vice President,Taiwan High Speed Rail Corporation
Copyright © 2006 Taiwan High Speed Rail Corporation. All Contents Confidential.
Page 2
OutlineOutline
1.1. THSR OverviewTHSR Overview
2.2. Experience Transferred Experience Transferred
3.3. Operation StatusOperation Status
4.4. Advanced ServicesAdvanced Services
5.5. Operational ChallengeOperational Challenge
6.6. Quality AssuranceQuality Assurance
Copyright © 2006 Taiwan High Speed Rail Corporation. All Contents Confidential.
Page 3
THSR OverviewTHSR Overview1.1. Route & StationsRoute & Stations
Taipei
Zuoying
Taichung
Banciao
Taoyuan
Hsinchu
Chiayi
Tainan
Miaoli
Chunghua
Yunlin
Nangang
• 1992 route and station location determined
• 1998 construction started
• 2007 opening
• 345 km
• 11 counties/cities and 77 towns (90% of Taiwan population)
• 8 stations
• 4 future stations
Copyright © 2006 Taiwan High Speed Rail Corporation. All Contents Confidential.
Page 4
THSR OverviewTHSR Overview2.2. BOT ProjectBOT Project
THSRC signed the Contracts with Ministry of Transportation and Communications (MOTC) on 1998.
Total Investment : 16.5 billion U.S. dollars
3.43.4 13.113.1GovernmentGovernment THSRCTHSRC
(Unit(Unit:: billion U.S. dollars)billion U.S. dollars)
Construction and Construction and Operation ContractOperation Contract
Station Area Station Area Development Contract Development Contract
3535 - year concession
5050 - year concession
Copyright © 2006 Taiwan High Speed Rail Corporation. All Contents Confidential.
Page 5
THSR OverviewTHSR Overview3.3. ConstructionConstruction
Completed by THSRC (96%)Completed by THSRC (96%) Bridges & Viaducts 251km (73%)Bridges & Viaducts 251km (73%) Tunnel 47km (14%)Tunnel 47km (14%) Cut & Fill 31km (9%)Cut & Fill 31km (9%)
Completed by Government (4%)Completed by Government (4%) Tunnel 16km (4%)Tunnel 16km (4%) (between Taipei & Banciao)
Copyright © 2006 Taiwan High Speed Rail Corporation. All Contents Confidential.
Page 6
Experience Transferred Experience Transferred
A Brand New Experience
A Local Team with Passion, Vision and Determination
Knowledge, Skill and Experience from International Operational/ Technical Transition
2008 2009
Knowledge and Skill Transfer by Classroom Training and On-Job Training
Experience Transfer and Sharing by Team Work, Coaching and Supervising
2006, AugConstruction Completion
2006, DecTrial
Operation
2007, JanRevenue
Operation
2008, MarAll Local
OCC Controllers
2008, OctAll Local
Train Drivers
20072006
Copyright © 2006 Taiwan High Speed Rail Corporation. All Contents Confidential.
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Effective from October 1st, 2010 Weekly Train Service Number 915 Operation Time 06:30 ~ 24:00 (17.5 hrs) Maintenance Working Time (including Sweep Operations) 24:00 ~ 06:30 (6.5 hrs)
Stopping
PatternTaipei Banciao Taoyuan Hsinchu Taichung Chiayi Tainan Zuoying
Operation Time(Min.)
Train No. per Direction
Southbound / Northbound
B 96 23/24 23/23 29/25 28/27 29/31
C 108 1/2 1/2 1/2 1/2 1/2
D 120 34/32 33/32 37/37 37/34 38/39
E 58 3/4 3/4 2/5 2/2 2/2
E’ 58 1/1 1/1 1/1 1/1 1/1
Total 62/63 61/62 70/70 69/66 71/75
Day MonTueWedThu
Fri Sat Sun
Operation StatusOperation Status1. Stopping Patterns & Operation Time1. Stopping Patterns & Operation Time
Copyright © 2006 Taiwan High Speed Rail Corporation. All Contents Confidential.
Page 8
Operation StatusOperation Status2. Ridership Growth (1/3)2. Ridership Growth (1/3)
500,000500,000
1,000,0001,000,000
1,500,0001,500,000
2,000,0002,000,000
2,500,0002,500,000
3,000,0003,000,000
3,500,0003,500,000
4,000,0004,000,000
Monthly RidershipMonthly Ridership
20072007 20082008 20092009 201020102007/1/5Opening 20112011
3,702,1683,702,168OctoberOctober
Copyright © 2006 Taiwan High Speed Rail Corporation. All Contents Confidential.
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Operation StatusOperation Status2. Ridership Growth (2/3)2. Ridership Growth (2/3)
00
20,00020,000
40,00040,000
60,00060,000
80,00080,000
100,000100,000
120,000120,000
140,000140,000
160,000160,000
180,000180,000
200,000200,000
104,349
119,425
189,386
137,731
20082008 20092009 20102010 2011201120072007
160,162
190,596
161,884
Daily Ridership 2/5(Chinese New Year)
2/16(Chinese New Year)
10/12(National Day)
Weekly AverageWeekday Average
Highest Daily
Weekend Average
2007/1/5Opening
Copyright © 2006 Taiwan High Speed Rail Corporation. All Contents Confidential.
Page 10
Operation StatusOperation Status2. Ridership Growth (3/3)2. Ridership Growth (3/3)
Global Financial Crisis
15,555,65615,555,656
30,581,26130,581,261 32,349,26032,349,26036,939,59636,939,596 34,379,18334,379,183
00
10,000,00010,000,000
20,000,00020,000,000
30,000,00030,000,000
40,000,00040,000,000
50,000,00050,000,000
20072007 20082008 20092009 20102010 20112011
Total RidershipTotal Ridership :: 149,822,956149,822,956
14.2%14.2% 12.9%12.9%
Annually RidershipAnnually Ridership
Copyright © 2006 Taiwan High Speed Rail Corporation. All Contents Confidential.
Page 11
Operation StatusOperation Status3. Services Ramp-Up Plan3. Services Ramp-Up Plan
637637
791791834834
942942
0%0%
20%20%
40%40%
60%60%
80%80%
100%100%
79.4%
9/149/143/313/31 6/16/1 7/277/27 11/911/9 1/181/18 7/47/4 3/163/16 7/17/1 1/81/8
20082008 2009200920072007
7/17/1 10/110/17/127/12
20102010
34.9%
3 4 5 6 7 8 109 1113
12 14
879
942
816863 892
907 915
20112011
2
53.0%54.8%
266266350350
434434518518
Global Financial CrisisGlobal Financial Crisis
Operation Ramp-up Milestones
Train No. per Week
Monthly Ridership LoadLoadFactorFactor
Train No. Train No. per Weekper Week
2007/1/52007/1/5OpeningOpening
1
Copyright © 2006 Taiwan High Speed Rail Corporation. All Contents Confidential.
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Operation StatusOperation Status4. Key Performance4. Key Performance
Key Performance IndexKey Performance Index
Revenue ServicesRevenue Services 203,096203,096
Accident RateAccident Rate 00
Service ReliabilityService Reliability 99.94%99.94% (Target: > 99.5 %)
Service Punctuality Service Punctuality 99.33%99.33% (within 5 mins delay at destination, target: > 98 %)
Avg. Delay Time Avg. Delay Time 0.240.24 (min. per trip)
Copyright © 2006 Taiwan High Speed Rail Corporation. All Contents Confidential.
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Equipped for Train MasterEquipped for Train Master
Seat Occupancy ClearlySeat Occupancy Clearly
Ticket Holders IdentityTicket Holders Identity
Effective Ticket ValidationEffective Ticket Validation
Automatic Downloads & UpdatesAutomatic Downloads & Updates
Advanced ServicesAdvanced Services1. 1. Seat Map Information System (1/2)Seat Map Information System (1/2)
Copyright © 2006 Taiwan High Speed Rail Corporation. All Contents Confidential.
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Children
Full Fare Senior Person
Disabled
Each Ticket Type With Specific ColorEach Ticket Type With Specific Color
Occupied
No passenger
Occupied (taken by another passenger at next station)
Each Seat Usage With Specific ImageEach Seat Usage With Specific Image
Seat to be taken
Advanced ServicesAdvanced Services1. 1. Seat Map Information System (2/2)Seat Map Information System (2/2)
Copyright © 2006 Taiwan High Speed Rail Corporation. All Contents Confidential.
Page 15
Advanced ServicesAdvanced Services2.2. Purchasing Ticket from Convenience Stores (1/3)Purchasing Ticket from Convenience Stores (1/3)
Introduction
The 1st1st system in the world using QR code (quick response code) ticket sold in convenience stores.
Service commenced on Feb. 23, 2010Feb. 23, 2010.
System Opening Time : 24 hr24 hr
Period open for booking : 28 days prior28 days prior to the date of departure, until 1 hour before the time of departure.
At present, our partnering convenience stores are 7-ELEVEN, FamilyMart and Hi-Life (Totally over 8,5008,500 convenience stores).
Copyright © 2006 Taiwan High Speed Rail Corporation. All Contents Confidential.
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Integrating with the existing ticket system (magnetic ticket & CSC)
at the same ticket barrier
Advanced ServicesAdvanced Services2. 2. Purchasing Ticket from Convenience Stores (2/3)Purchasing Ticket from Convenience Stores (2/3)
Copyright © 2006 Taiwan High Speed Rail Corporation. All Contents Confidential.
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Advanced ServicesAdvanced Services3. 3. Purchasing Ticket from Smart Phone (1/2) Purchasing Ticket from Smart Phone (1/2)
Download T-Express App & Reserve TicketsDownload T-Express App & Reserve Tickets Get a QR Code and board the trainGet a QR Code and board the train
Introduction Passenger will be able to buy tickets anywhere, no more
waiting in line to retrieve ticket at station. Service commenced on Oct. 28, 2011Oct. 28, 2011 for iPhone platform.iPhone platform. 24 hour fully integrated ticketing system.
Copyright © 2006 Taiwan High Speed Rail Corporation. All Contents Confidential.
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Advanced ServicesAdvanced Services3. 3. Purchasing Ticket from Smart Phone (1/2) Purchasing Ticket from Smart Phone (1/2)
Your phone is your ticket Purchased Ticket directly sent to your phone. Easiest way to look up discount tickets.
By simply scanning the barcode ticket at the barrier directly from phone!
Ticket reservation, payment, pickup, order modification, and cancellation all in just a few taps from phone.
Easy manage your information and transaction records for ticketing . Remarks:
a. Application of Android is developing, expected to begin by the end of 2011.
b. Applications for Windows and Symbian is under planning.
Copyright © 2006 Taiwan High Speed Rail Corporation. All Contents Confidential.
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Advanced ServicesAdvanced Services4. Integration with 4. Integration with Co-branded EasyCard (Developing)Co-branded EasyCard (Developing)
Introduction
Co-branded Easycard linked with
a credit account to add value auto
matically.
Conveniently and rapidly pass the
ticket barriers.
Expected to begin in December, 2
011.
Only Available for Non-reserved ti
cket.
(EasyCard)
(Co-branded EasyCard)
Copyright © 2006 Taiwan High Speed Rail Corporation. All Contents Confidential.
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Providing free charge service by THSR since Nov. 17, 2007, but
operated by local bus carriers.
Advanced ServicesAdvanced Services5. Free Shuttle Service5. Free Shuttle Service
Total No. of Service Routes 1010
Average Daily Services 1,030~1,0771,030~1,077
Total No. of Passengers (Up to October, 2011)
17,209,70217,209,702
Ratio in Total HSR Ridership 13.6%13.6%
THSR Shuttle Bus
Copyright © 2006 Taiwan High Speed Rail Corporation. All Contents Confidential.
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Operational ChallengeOperational Challenge1. Natural Hazards 1. Natural Hazards
The island of Taiwan lies in a complex tectonic area, and Taiwan's
climate is marine tropical. Thus, Natural hazards such as typhoons
and earthquakes are common in the region.
TyphoonsTyphoons: 3.53.5 typhoons hit Taiw
an per year on average.
EarthquakesEarthquakes: 18,00018,000 earthquake
s hit Taiwan per year on average.
(In 2010, Magnitude > 4 : 148 )
Installed DWS (Disaster Warning Sy
stem) to maintain operation safety i
n all weather conditions.
Copyright © 2006 Taiwan High Speed Rail Corporation. All Contents Confidential.
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Operational ChallengeOperational Challenge2. A Case of Jiaxian Earthquake (1/2) 2. A Case of Jiaxian Earthquake (1/2)
TaipeiBanciaoTaoyuan
Hsinchu
Zuoying
Taichung
Chiayi
Tainan
N
EpicenterEpicenter
About Earthquake• Taiwan time : 2010/3/4 08:18
• Magnitude (ML) : 6.4
• Depth : 22.6 Km
• Max. Acceleration : 291 Gal (cm/s²)
(HSR Main line)
Operation Impact on 2010/3/4• 6 revenue trains were stopped in affected a
rea. (1 train derailed with 1 bogie only)
• Passenger evacuation was implemented for 6 effected trains.
• Operation Stop between Taichung and Zuoying.
Copyright © 2006 Taiwan High Speed Rail Corporation. All Contents Confidential.
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Operational ChallengeOperational Challenge2. A Case of Jiaxian Earthquake (2/2) 2. A Case of Jiaxian Earthquake (2/2)
ExitTK215 + 772
ExitTK219 + 883
ExitTK283 + 258
ExitTK294 + 332
ExitTK311 + 725
ChiayiTK251 + 585
T405TK215 + 500
T408TK220 + 100
T105TK283 + 500
T403TK315 + 020
T110TK293 + 800
T410TK310 + 700
TainanTK313 + 860
SouthBoundNorhBound
• T110 derailed (Car 12 bogie 2)• Pantograph all damaged• Track damaged• OCS damaged• Signal damaged• 2,375 passengers were evacuated from 6 affected trains
• 1 Pantograph damaged
Running speed upon UB active : 298 km/h
Running speed upon derail : 272 km/h
Running distance after derail : 2700 m
Running time after derail : 68 s
Stopping distance : 3300 m
Copyright © 2006 Taiwan High Speed Rail Corporation. All Contents Confidential.
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Quality AssuranceQuality AssuranceISO 9001 CertificationISO 9001 Certification
Certificated by Lloyd’s Register Quality Assurance Limited (2010)
Approved
THSRC Rolling Stock (700T) maintenance. (2010)
In Progress
Track, power, signal and communication maintenance. (2011)
Passenger Services at stations and on-board service. (2011)
Copyright © 2006 Taiwan High Speed Rail Corporation. All Contents Confidential.
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Thanks for your attention