PADM 205 – MATIAdvanced Communica�on Skills

forLocal Government Professionals

April 28 - May 3, 2019Bowen Island, BC

A partnership between Capilano University andthe Local Government Management Associa�on of BC

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2019 MATI ADVANCED COMMUNICATION SKILLS

Learn to be a More Effec�ve Communicator• Deal effec�vely with upset staff, managers, council,

unions, and the public or outside organiza�ons.• Focus on the issue when handling difficult

conversa�ons.• Give senior team members feedback about their performance and work expecta�ons.• Manage defensiveness — yours and theirs.• Mediate workplace conflicts.• Handle service delivery complaints.• Address below standard staff performance so that improvement occurs.• Facilitate discussion around sensi�ve issues and community concerns.

This course will help you tackle these challenges and more!

EnhanceYour Knowledge and Skills• Improve communica�on and nego�a�on skills with

hands-on prac�ce and professional feedback.• Learn about communica�ons planning and how to

manage issues effec�vely with the public and media• Understand principles and best prac�ces for

communica�ng with diverse popula�ons• Apply principles and prac�ces for effec�ve council–

staff rela�ons.• Learn key prac�ces for more effec�ve public

consulta�on.

Learn from the Best of Them!One-on-One Access to Local Government Leaders

• Work side-by-side in small groups with senior local government leaders to discuss conflict situa�ons and how to resolve them.• Learn strategies for success from local government

leaders.• Network with faculty and peers to share experience

and solu�ons.

Receive Professional Feedback from a Registered Psychologist Who Works Closely with Local Government Professionals

• Receive personal, execu�ve coaching from Registered Psychologist, Gerrie Waugh, of Capilano University.

Program Objec�vesThis course is designed to provide local governmentprofessionals with an opportunity to par�cipate in communica�on skill-based training to strengthen their individual and team performance. Managing change, collabora�ng and naviga�ng difficult conversa�ons are essen�al communica�ons competencies, which local government professionals must demonstrate daily. This course will assist par�cipants to become more effec�ve in these areas.

Time and PlaceThe 2019 session of MATI Advanced Communica�onSkills will start at 4:00 p.m. on Sunday, April 28 at Bowen Lodge, Bowen Island. The course will run all week, with par�cipants living “in residence” at scenic Bowen Lodge.For more informa�on about Bowen Lodge, see:www.bowenislandlodge.ca. The program will end at 10:30 am on Friday May 3, so that par�cipants can depart on the mid-morning ferry from Bowen Island. Note that it is a 20 minute ferry trip from Bowen Island to Horseshoe Bay in West Vancouver.

2019 MATI ADVANCED COMMUNICATION SKILLS

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SUNDAY EVENING TUESDAY AFTERNOON

MONDAY MORNING

WEDNESDAY MORNING

MONDAY AFTERNOON

TUESDAY MORNING

Communica�on Essen�alsPaul Gipps, CAO, Fraser Valley Regional District and MATI AC Mentor, and Gerrie Waugh, Psychologist and Instructor, Capilano University will kick off the week.

• Learn ques�oning and feedback skills• Improve asser�veness; give and take skills• Manage defensiveness; yours and theirs

Resolving Conflict SkillsGerrie Waugh, Psychologist and Instructor, will lead this session focusing on the steps of conflict resolu�on in difficult conversa�ons including effec�ve listening techniques.

• Link listening techniques to issue-focused conversa�ons• Iden�fy and respond to community needs• Handle internal and external complaints

Coaching SkillsGerrie Waugh, Psychologist and Instructor, will lead thissession focusing on guiding staff performance, mentoring and promo�ng employee excellence.

• Prac�ce mentoring techniques to develop staff for present and future needs

Resolving Conflict Skills – Applica�onPaul Gipps, CAO, Fraser Valley Regional District and MATI AC Mentor, and Alison McNeil, Instructor, Capilano University join Gerrie Waugh for an interac�ve session with students to prac�ce skill applica�on.

Effec�ve Council-Staff Rela�onsPaul Gipps, CAO, Fraser Valley Regional District (FVRD) and MATI AC Mentor, Paul Murray, MATI AC Chair and Director of Finance, District of Central Saanich, Jason Lum, FVRD Chair and Councillor, City of Chilliwack, and Allison Habkirk, Town Planner and former Mayor, District of Central Saanich, will bring their exper�se and insights to this key topic.

• Learn to work effec�vely with elected officials• Understand roles and manage priori�es

Nego�a�ng SkillsGerrie Waugh, Psychologist and Instructor, will lead aninterac�ve session focusing on developing situa�onal skills for different nego�a�on scenarios.

• Focus on interests, not posi�ons• Concentrate on issues, not individuals• Explore solu�ons which sa�sfy mutual interests

The Sessions

2019 MATI ADVANCED COMMUNICATION SKILLS

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WEDNESDAY EVENING

FRIDAY MORNING

THURSDAY MORNING

Communica�ng with Diverse Popula�onsAn experienced team from the City of Vancouver includingAnne Nickerson, Director, Equal Employment Opportunity, and Paul Hendren, External Rela�ons and Protocol, will focus on giving par�cipants tools they need to deal more effec�vely with diverse popula�ons in BC communi�es, including poten�al use of social media for outreach.

Leaders RoundtableDiscuss with senior local government leaders including Paul Gipps, MATI Mentor and CAO, FVRD; Emanuel Machado, CAO, Town of Gibsons; Madeline McDonald, CAO, Village of Harrison Hot Springs; Peter Sparanese, CAO, City of Abbotsford; Ted Townsend, Director, Corporate Communica�ons and Marke�ng, City of Richmond.

Communica�ng Effec�vely with and Through the MediaWhether you are working directly with the media or beingcovered as part of your presenta�on to Council/Board, effec�ve communica�ons is cri�cal. Jan Enns, Communica�ons Consultant and Trainer, and Julie Rogers, Communca�ons Manager, District of Sechelt, lead this interac�ve session in which you will improve your ability to work with the media to promote your ini�a�ve and learn how to respond effec�vely when they call. Effec�ve use of social media will also be discussed.

Public Consulta�on SkillsAlison McNeil, Instructor, Capilano University, will lead this session focusing on building consensus with stakeholder groups, solving problems around sensi�ve issues and making local government more accessible to the public. This session will also refer to current prac�ces by local governments in their use of social media.

• Learn key steps for building a successful public consulta�on program

• Understand how to solve problems around sensi�ve issues and community concerns

• Discuss innova�ve ways to make local government more accessible to the public

MATI Advanced Communica�on Skills Wrap-UpPar�cipant teams will present demonstra�ons of what they learned at MATI AC and the gradua�on ceremony will be held. Par�cipants and faculty will take the mid-morning ferry from Bowen Island.

The Sessions (con�nued)

WEDNESDAY AFTERNOON THURSDAY AFTERNOON

REGISTRATION

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University Credit

As with the other MATI courses offered by Capilano University in partnership with LGMA, participants are strongly encouraged to enroll

in the program as a three-credit Capilano University course, PADM 205. Students and employers tell us that they get more out of the course when taken for credit. All credit students will complete two short assignments and receive their final grade on the last day of the course.

Interna�onal Ins�tute of Municipal Clerks (IIMC)The IIMC grants the professional designa�on known as Cer�fied Municipal Clerk (CMC). To earn the CMC designa�on, you must have the educa�on and per�nent experience required by the IIMC.

Each of Capilano University’s Local Government Program courses (including all Capilano MATI courses) is accepted by the IIMC towards the CMC designa�on when taken for credit.

MATIs offered through Capilano University each provide 30 points of the total required 60 IIMC points. For more details on Capilano University courses and IIMC requirements, contact Alison McNeil at Capilano University (amcneil@capilanou.ca) and visit the IIMC website at www.iimc.com.

How to RegisterTo apply for a�endance at MATI Advanced Communica�on Skills, please go to the special CivicInfo website below and apply by March 1, 2019. A�er this date, please contact Alison McNeil to inquire about space availability.

Register at:h�ps://www.civicinfo.bc.ca/event/2019/MATI-AC

Those taking the course for credit will be given first priority for seats in this course.

FeesThe fee per par�cipant is $3000 (plus $150.00 GST). LGMA members are en�tled to a discounted rate of $2,730 plus GST. Upon comple�on of this MATI course, the LGMA will provide a reimbursement to your organiza�on for this member-preferred rate. If you have any ques�ons, please contact office@lgma.ca. This is an all-inclusive fee, which will cover tui�on, course materials, accommoda�on, all meals and refreshment breaks, and all special recrea�onal ac�vi�es. The fee can be paid on-line by credit card at the �me of registra�on or by sending a cheque for $3,150.00 to:

Local Government Management Associa�on of BCFinancial & Program Administra�onSuite 710A - 880 Douglas StreetVictoria, BC V8W 2B7

Refund PolicyRefunds will be processed un�l March 1, 2019 subject to a$50 LGMA administra�on fee. A�er March 1, 2019 no refunds are provided; however, registra�on may be transferable to another qualified candidate.

FUNDING ASSISTANCE AND FACULTY

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Board of Examiners Cer�ficates and Scholarships

MATI AC par�cipants will be eligible for a scholarship from the provincial UBCM Commemora�ve Scholarship fund. Those interested in a scholarship

may apply by submi�ng a scholarship applica�on to the Board of Examiners. Applica�on forms are available on-line from the Board of Examiners website, or search for Local Government Staff and Development on the Government of BC website www2.gov.bc.ca.

If you are working towards cer�fica�on from the Board ofExaminers, please note that MATI AC, when taken as a credit course, will be accepted as an Elec�ve for the Provincial Board of Examiners’ cer�fica�on. For this reason, the Board will award credit students with higher scholarships than non-credit students.

For further informa�on on the Board of Examiners, pleasevisit the Board of Examiners’ website or email:bcboardofexaminers@gov.bc.ca.

Paul MurrayPaul Gipps

Jan EnnsAllison Habkirk

Paul HendrenJason Lum

Emanuel Machado Madeline McDonald

Alison McNeilAnne Nickerson

Julie RogersPeter Sparanese

Ted TownsendGerrie Waugh

Director of Finance, District of Central Saanich, MATI AC ChairChief Administra�ve Officer, Fraser Valley Regional District, MATI AC MentorConsultant and Trainer, Jan Enns Communica�ons ConsultantsTown Planner, Educator and former Mayor, Allison Habkirk Town PlanningExternal Rela�ons and Protocol, City of VancouverChair, Fraser Valley Regional District and Councillor, City of ChilliwackChief Administra�ve Officer, Town of GibsonsChief Administra�ve Officer, Village of Harrison Hot SpringsInstructor and Chair, Local Government Programs, Capilano UniversityDirector, Equal Employment Opportunity Program, City of VancouverCommunica�ons Manager, District of SecheltChief Administra�ve Officer, City of AbbotsfordDirector, Corporate Communica�ons, City of RichmondRegistered Psychologist and Instructor, Capilano University

MATI ADVANCED COMMUNICATION SKILLS – GUEST FACULTY TEAM

If you have any ques�ons, please contact:Alison McNeil, Chair, Local Government Programs,

Capilano University2055 Purcell Way, North Vancouver, BC, V7J 3H5

Phone: 604-990-7907Email: amcneil@capilanou.ca

www.capilanou.ca/local-govt/