Slide 1

PACT People, Places en ACTivities May 20, 2008 Pieter le Roux, Anca Hartjes-Gosselink Slide 2 Center for People and Buildings The CfPB focuses on the making and sharing of knowledge regarding the interrelationship between people, work, and workplaces through the use and development of theory, empirical data, and tools with objective of formulating optimal solutions in terms of products (workplaces) and processes (decision- making) on the basis of evidence-based reasoning (EBR). Slide 3 Questions from organizations Basic assumptions about work processes as input for decision-making relating to accommodation needs and requirements. Slide 4 Development PACT PACT is developed by research for: Insurance company: personal work styles and translation to workplace demands Dutch Tax Offices: developing basic functional profiles based on activities to help the translation to workplace demands. Department of Social Welfare and Employment Rotterdam: workplace requirements for the new Center for Work and Income Slide 5 Personal work performance behavior Tasks: Activities Place Time Frequency Work style: habits Social environment Functionality Personal characteristics Work environment : Physic (place, space) Organizational (use) Wishes Profile = combination of tasks work style work environment Slide 6 Work processes and work places Organisation Tasks - Employees Activities Processes Mission statements Culture satisfaction employees Activity patterns Functional profiles Work environment Quantity Number of workplaces Quantified space Quality Organizational fit Technical Aesthetic Costs Slide 7 Research in brief Activities Time spent on various activities Place of work Workplace occupancy Functional profiles A B C D Etc. Choice of workplace Different workplaces based on functional profile and workplace occupancy Slide 8 What is PACT? A model for evidence based reasoning and decision making: Calculating the number and types of workplaces required based on functional profiles Making the consequences of choices regarding the accommodation policy more explicit (scenarios) Showing physical and organizational decisions to make when developing a workplace environment concept Slide 9 When to use PACT? Current applications: Making choices in workplace environment concepts Calculating number and types of workplaces, eventually in m2 Formulation of a functional program for architects Future applications: Choice of buildings Insight into costs (relating to PARAP) Tender procedures for complex projects like PPP Slide 10 Target groups PACT Project teams Decision making management Facility management Slide 11 PACT requirements Insight into (future) work processes and reciprocal relationships Insight into (future) accommodation policy Objectives for (new) accommodation concepts Slide 12 Variable input Number of employees, fte, clients Allocation/flexibility of workplaces Allocation of meeting rooms Functional zoning Input required for the use of Pact Slide 13 Input Pact Fixed (per casus) Categorization of activity profiles for employees and customers Types of workplaces and m2 per workplace Matching workplaces and activities Slide 14 Activities outside the office: at home other locations of the organization at clients Meetings with clients or third parties Internal meetings (according to number of participants) Desk work (interaction, silence, general) Telephone Archiving Activities Slide 15 Profiles Slide 16 Functional and activity profiles Categorizing people into profiles (organization specific) Organisatie medewerkers i.p.v. fte? 1 groeifactor 1Activity profiles Functions Number of fte Number of employees Differentiated growth factor To accommodate Meeting AmbulantSupport Desk work (general) plv. teamleider47,26481 100% lid cmt m247,61491 100% behandelfunct.C283,273141 100% behandelfunct. I84,05911 100% behandelfunct. F171,51761 100% mdw. Douane F0010100% overig8849401 100% mdw. Ondersteuning68,53791 100% mdw. Administratie B101,531241 100% mdw. Administratie C86,981011 100% mdw.Douane B0010100% mdw. Douane C0010100% mdw. Douane E0010100% mdw. Opsporing24,69251 100% stafmedewerker185,461911 100% behandelfunct. E221,432341 100% Totaal2206,3123729715213040450 Desk work (ambulant) Slide 17 overlegambulantondersteunendbureauwerk algemeen bureauwerkambulant lezen lezen> 1uur 7%6%8%6%5% bureauwerk vertrouwelijk19%10%17%9%13% bureauwerk algemeen2%9%17%12%16% bureauwerk samenwerking2%12%20%35%14% telefoneren3% 14%5%3% totaal bureauwerk 33%40%76%67%51% archiveren en verzorgen van documenten14%4%3%4%5% 1,2 personen5%2%1%2% 3-4 personen5%2%1% 2% 5-8 personen6%2% > 8 personen6%5%12%9%8% ove rig ontvangen belastingplichtigen1%2%1%2% afw ezi g activiteiten buiten kantoor30%43%4%15%28% ove r- leg gen bur eau wer k Relating profiles to activities (organization specific) Activity profiles Activities Slide 18 Flexible use of workplaces Slide 19 Zoning Slide 20 loungeplek Characteristics of activities: Desk work Desk work with interaction Meetings (reading, telephone) Characteristics of place Visibility Visual privacy Auditory privacy Numbers of persons teamplek Slide 21 Allocating activities to workplaces Slide 22 Outcomes Slide 23 Scenarios Slide 24 Required m2 Slide 25 Growth scenario Slide 26 Effect of occupancy Slide 27 Effect of flexibility Slide 28 Questions