pACE Setter Ace Re l o ca t io n

Sy s te m s, I n c .

September 2018

In this issue:

pACE Setter

Rate

PVO

Use

Atlas

Again

? Orlando 4.16 66.67

Maryland 4.50 71.43

Long

Beach 4.85 94.74

Seattle 4.25 75.00 San

Diego 4.52 82.76

Chicago 4.40 66.67 San

Marcos 4.57 78.57

San Jose 4.27 72.62

Phoenix 4.63 85.71

Hauling Excellence

Through August - 2018

Convention Year

Behind The Wheel - Josh Morton, Ace 64

Behind the Wheel 1

Main Street 1

BRAVO 2018 2

Uncle Chuck’s Corner 3

Inspections Contest 3

New ARCA Baby 3

Behind the Wheel, Local 4

Safe Driver Week 4

Frontage Road 5

Claims Tips Prevention 6

Breast Cancer Walk 6

OurspACE 7

Meet the AR/AP Team 7-8

Main Street - VP of Operations, Dan Lammers

(Cont. on page 2)

“Josh is very good at keeping the customers (and

CSRs) updated throughout the move process. Great

customer service and customers always have great

things to say about him and his crews.”

- Melissa Gates, CSR, Ace 62

“When I am talking to my customers who have Josh

assigned to their move, the first thing I say is that they

will be so thankful Josh was on their move from the

time we load them to the time he closes the doors after

delivery. I tell customers that it is not by accident that

all of my moves with Josh go smoothly. He is the Man.

Or DADDIO, as I say!!”

- Colin Burke, CSR, Corporate

“Anything you need he can do it, as well as help you out if help is needed. The funny thing is I have

known Josh since he was in diapers as I grew up with his older brother Christian!”

- John Mundt, Operations Manager, Ace 64

“Josh Morton has the ability to make magic happen. His flexibility and “outside of the box” thinking,

make him available to cover multiple shipments simultaneously in the central region and beyond. As

planners, he makes us look good. There just isn’t a hole that Josh cannot cover.”

- Clay Peterson, Manager of Interstate Operations, Western Dispatch, Corporate

“Josh is a hardworking driver, someone I always wanted on VIP moves. He was always willing to do

whatever it took to get the job done.”

- David Noffs, GM, Ace 08

Atlas Van Lines is celebrating the 30th year of BRAVO. Boosting Recognition of Atlas Van

Operators is the long name for it but it used to be ROAD day or Recognizing Our Atlas

Drivers. That was a day filled with morning bagels and afternoon barbecues. Usually the

Van Operator that we were trying to celebrate were at residence loading or unloading and

missed the barbecue all together. That’s when Atlas decided to lengthen it. September 11th,

2001 was ROAD day, we all remember where we were that day. Never Forget...

Here at Ace Relocation Systems, we try to recognize our Professional Van Operators as

often as possible. The pACE Setter features a new driver each month. Everyday we put up

the awesome customer reviews that you earn from taking great care of the customers on our

video bulletin board. Our social media and website are brimming with photos and testimo-

nials, all made possible by the best of the Atlas Van Lines fleet. At Ace, we do more for

recognition before lunch than most fleets do all day… It’s still not enough of the pic-

ture. What y’all do to keep this company growing and thriving can’t be kept up with…In

2017-2018, Ace Relo once again gained the top spot in volume hauling. No one does more

household moving than the men and women at Ace. The drivers are the backbone, the spi-

nal cord, the nerve center super highway if you will, of this company. Thank You.

pACE Setter Page 2

(Cont. from page 1)

“Josh has always had the let’s get it done attitude throughout his career which has made

him very successful. The CSRs love Josh because he makes their job easy. They know that when Josh is on the job it is guaranteed to

be a great experience for their customers. The bottom line - Josh takes great pride in what he does day in and day out. On an average

year Josh will handle close to a 100 shipments totaling over 825,000 pounds of household goods. Josh has logged 815,710 miles with

752,674 as safe driving miles with Atlas. Josh has a continuous customer service rating of 4.67. At this current time Josh has 0 safety

points charged against him. Josh is a team player that you can always count on in the time of need!!! Josh has that can do mentality

that makes him so successful. Josh is truly one of the Best of the Best!”

-Pat Garvey, GM Ace 64

Get ready for Bravo 2018!

Every day, our drivers put in long hours and hard work to help our customers! During September 26th-28th

Atlas agencies throughout the U.S. and Canada will host celebrations in honor of Atlas Professional Van Oper-

ators and drivers. Watch out for emails and information on the video board about your branch’s event schedule.

During these three days, there will be food, photos, giveaways, and voting for the Best of the Best PVO.

Thursday, September 27th is our company-wide BIG BAD BRAVO BBQ. Please mark your calendar

and stop by any branch to get a delicious meal! All employees and drivers should wear their

Bravo 2018 t-shirt on this day to show unity in celebrating our PVOs.

ACE Nominee for Bravo 2018 Best of the Best

Josh Morton, out of Chicago, is our nominee for 2018!

Voting for Best of the Best will start on Wednesday, September 26th

and end on Friday, September 28th. Each person can vote once a day

per device (computer, phone)! Voting is open to the public so share

the link with others and get out the vote!

https://bravo.atlasvanlines.com/best-of-the-best-contest

If the Professional Van Operator is the backbone of the company, what is the sales department? The lungs that fill the

body with oxygen. Then what is customer service? They are the nervous system, making sure the body knows what

causes comfort and what causes pain. If that’s true, what are the branch offices? Why, the branches are the arms and

legs, the fingers and the toes.

As long as we are working on this analogy, let me tell you what the local and long distance opera-

tions folks are…they are the blood that carries the oxygen and healthy cells to all parts of the

body. And the corporate team? The folks at HQ are the gray matter that regulate the systems of

the body, to fight off infections and keep the organs functioning. And the marketing depart-

ment? They are the ears and the nose.

- Dan Lammers

Volume 120 Page 3

UNCLE CHUCK’S CORNER

2018 ATLAS INSPECT IONS CONTEST

AUGUST 15 , 2018 – OCTOBER 15 , 2018

Place PRIZE

1st Place $350 Lunch

2nd Place $250 Lunch

3rd Place $200 Lunch

4th Place $200 Lunch

Place PRIZE

5th Place So Close!

6th Place Next time...

7th Place Pays lunch for 2nd place

8th Place Pays lunch for 1st place

9th Place Pays lunch for 3rd & 4th place

Taylor Williams, from Expat, had a new baby this past month.

Liliana was born on August 6th.

Everybody is doing well and recovering. Taylor is currently wondering if he will ever

sleep more than 2 hours at a time again.

Here is a picture of Liliana when she heard her daddy worked for ARCA International.

Atta Boy Award

Jose “Pepe” Uribe (62) 1st PVO to submit his 60-day

inspection

Diamond Awards

Kim Schneider (75) 1,900,000 miles and a diamond

added to his ring!

Gift Awards

Tim Ruddle (25) 550,000 miles and a ring

Cody Goins (08) 150,000 miles and a pen set

Rex Borens (64) 75,000 miles and a pen set

Safety Awards

Mike Shea (64) 750,000 miles

Alex Estrada (64) 500,000 miles

Matt Anderson (08) 450,000 miles

Mike Stake (08) 400,000 miles

Albert Escobar (75) 350,000 miles

Larry Moore (43) 100,000 miles

Bill Potoczek (64) 100,000 miles

Clean Inspections

Level 1

Fred Weiler (15), Rod Knott (25), Hector Hernandez (62),

Steve Bedard and Gilberto Tapia (75)

Level 3

Torrez Nunn-2 inspections (08), Abel Cruz (96)

August Van Operator Audit

No Registration - 385 Violations

Missing Pre-trip - 143 Violations

Delinquent Logs - 102 Violations

Over Speed - 60 Violations

REMINDER: No Registration and Missing Pre-trip are log

violations that will get you written up and given CSA points

during an inspection. Of the 122 drivers with violations,

71% had violation points for No Registration.

INSPECTION CONTEST WINNERS! CONGRATS!

1ST PLACE - ACE 43 2ND PLACE - ACE 25 WHICH BRANCH WILL BE

3RD AND 4TH??

Frontage Road - David Wood and Staff at Ace 15 Page 4 pACE Setter

We now know the results of the Safe Driver Week that occurred a few months ago we would like to share!

We are always working to better ourselves and our drivers for not only the safety of the public roadways, but for the drivers them-

selves! Commercial motor vehicle (CMV) enforcement personnel patrolled roadways during Operation Safe Driver Week, July 15-

21, 2018, to identify CMV drivers and passenger vehicle drivers engaged in unsafe driving behaviors. Officers issued 57,405 cita-

tions and 87,907 warnings to drivers throughout the week. This safe driving enforcement and awareness campaign aims to call atten-

tion to driver behaviors, the main cause of crashes, and combat those behaviors through heightened traffic safety enforcement and

educational outreach.

The top five citations issued to CMV drivers were: State/Local Laws – 6,008 citations

Speeding – 1,908 citations

Failing to use a seat belt while operating a CMV – 1,169 citations

Failure to obey a traffic control device – 754 citations

Using a handheld phone – 262 citations

Speeding was the second most cited infraction for both CMV drivers and passenger vehicle drivers. According to the National High-

way Traffic Safety Administration (NHTSA), in 2016, 18 percent of drivers involved in a fatal crash were speeding at the time of the

crash and 27 percent of those killed were in a crash involving at least one speeding driver.

Failure to wear a seat belt was the third most cited offense for both CMV drivers and passenger vehicle drivers. As a percentage of

the total number of citations, failure to wear a seat belt represented 10.9 percent of Operation Safe Driver Week CMV driver cita-

tions.

NHTSA research found that of the total number of people killed in motor vehicle crashes in 2016, 48 percent were not wearing a

seat belt. Seat belts could have saved an estimated 2,456 people if they had been wearing one. For professional drivers specifically,

safety belt usage by commercial truck and bus drivers was at 86 percent in 2016, according to Federal Motor Carrier Safety Admin-

istration (FMCSA) survey data.

When it comes to distracted driving, 211 passenger vehicle driver citations during Operation Safe Driver Week were for texting; 20

texting citations were issued to CMV drivers. 127 passenger vehicle drivers and 262 CMV drivers were cited for using a handheld

phone.

According to NHTSA, in 2016, 3,450 people were killed in motor vehicle crashes involving distracted dr ivers. NHTSA also

estimated that of the total number of roadway deaths, crashes and injuries, 660,000 drivers were using an electronic device while

behind the wheel. Of the total number of fatal crashes, 10 percent involved the use of a phone.

Specific to CMV drivers, 17 were cited for operating their vehicle while ill or fatigued, and 14 received citations for using/equipping

their CMV with a radar detector.

Safe Driver Week In Review

January seems to be an important month for Fred DeLuna who was born in Whittier, CA, in Janu-

ary, and then moved to Downey, CA when he was still a baby. He has lived in Downey with his

parents, two brothers and a sister for over 23 years. Fred started working with line drivers as a help-

er, and, after a couple of seasons, was hired by Ace 25 as a helper in January 2017. In January

2018, Fred was promoted to Driver.

People around Ace 25 know that Fred is a big sports enthusiast, especially football. Fred is a life-

long Rams fan, and when they announced (in January of 2016) they were moving back to Southern

California, it was a dream come true. Fred is also a big player of Fantasy Football. He plays in, and

manages, several leagues each season. Fred has a good eye for talent and does well in Fantasy Foot-

ball. The first ever sporting event that his dad took him to was a baseball game at Dodgers stadium

when he was very young. A true LA sports fan!

When asked what he liked best about working at Ace, he said his co-workers. He said that they

have a cool vibe and are good to work with. His love for his job shows because recently Fred has received three perfect scores on

Military evaluations.

Fred has been a great addition to the Ace 25 team, and we are proud to have him on it.

When asked about the future, Fred said that he would like to become a local contractor. His younger brother has been working as

well, and would like to be on Fred’s crew. During the slow season, Fred plans on completing his PUC application and testing to take

the first steps toward going into business for himself. Maybe that will happen in January?

Behind the Wheel, Local Edition - Fred DeLuna, Ace 25

Article from: https://cvsa.org/news-entry/2018-osd-week-results/

Frontage Road - David Wood and Staff at Ace 15 Page 5

Frontage Road - David Noffs and the Staff at Ace 8

Volume 120

Left to Right: Carlos Olivares, Victor Castro,

Angel Resto, Angie Ramirez,

Terri Anne Wytrwal, Brian Taylor,

Yolanda Castro, David Noffs,

Steve Chucka, Joe Nasca,

Greg Manigat, Kyle Ferris,

Amanda Cooper

Hello from Orlando!

Wow, this summer went by quick, but still doesn’t seem to be quite over. A special thanks to all of our crews, staff and

PVOs across the country that helped pull all of this together for another successful busy season.

It was another record summer for our Orlando branch, we broke one million dollars in revenue in June, July and Au-

gust. Way to go team!! We will also be accepting the Milt Hill award for 2 years running, so thank you to our PVOs,

you play the biggest part of making that happen.

We have made some additions to our staff here in Orlando, starting with sales. With the help of Larry and Richard we

were able to bring on Jill Knicely. Jill is a corporate account sales representative with twenty years of experience and

will help us build national account business in the southeast region. In the office, Angie Ramirez has taken on the re-

sponsibilities of storage and military coordinator. Angie moved here from Michigan in April, I think she will enjoy our

winters. Janet Beeler has been with Ace over a year, in April we asked Janet to handle our commercial services and

storage accounts. Once she conquered the WISE learning curve, she has done an excellent job coordinating our projects

and commercial moves. Yolanda Castro has been working in our operations department for the past 4 years, in January

Yolanda was promoted to local dispatcher where she has done a great job.

Terri Anne Wytrwal celebrated her 10th anniversary with Ace in March. Other anniversaries were Candace Kidd - 9

years, Oscar Hernandez - 7 years, Michelle Dillard - 5 years and Angel Resto - 5 years.

Our crews and local capacity continue to grow as our contractors Steve Chucka, Ricky Cisco and Curt Maes, along

with our operations department, are constantly recruiting and training high quality drivers and helpers. We believe in

growing within our organization; this year a congratulations to Carlos Valecillos and Sean Munoz who both started as

helpers and are now class A drivers. Alex Chucka also returned to us this year as a class A driver.

Our HHG storage business remains strong. Starting in June and still going, we have been running at capacity or close to

it. Our commercial warehouse is starting to feel the squeeze as we have started handling a large hotel project for

Wyndam Resorts. Kyle Ferris brought this job in at the perfect time of year for us. The retail sales team of Candace

Kidd, Amanda Cooper and Michelle Dillard continue to work and build our referral business with new business and

opportunities. Ace Orlando was recently featured in an article for a Realtor’s magazine “Real Producers” where

Candace Kidd and myself were interviewed about our company. Great exposure, and good pictures of our crews on the

job, this came as a direct result of Candace’s networking efforts.

Thank you everyone on the Ace Team for making 2018 a successful year.

- David Noffs

Page 6

Claims Prevention Tips by PVO Tim Ruddle (Ace 25)

Reg & Kathy’s Crew on the Move - The 2018 Breast Cancer Walk

PVO Tim Ruddle, who’s been driving for over 15 years, shares some claims prevention tips.

Conduct a thorough walk-through.

- Inspect all the floors and doorways for any damage. Make any damages known to the customer and

have an existing damage form completed. Take photos or videos of damage during walk through.

- Take your time doing walk-throughs. If going into storage use colorful descriptions of items in or-

der to identify them easily.

Prioritize the Part Box

- As soon as the Parts Box is off the truck place it on a counter that cannot be touched until the entire house is unpacked. Explain to

the customer the importance of the Parts Box, especially if it’s out of storage. Assign one main person to be in charge of the Parts

Box and only open it when it’s time for reassembly.

- A more detailed Parts Box practice is to bundle all parts that are for the same piece of furniture. Place that bundle on the inventory

sheet. For example, place all screws for the bunk bed in a bag and give it its own number. Write this bundle on the inventory list to

make sure it gets checked off.

Simple Tip for Disassembly

- When taking things apart, label all parts with the same number as the furniture. That will make assembly faster and easier.

Home Protection musts

- Take your time and make sure all walls are covered before beginning move.

- Use plenty of runners to protect hardwood floors. Pad all doors.

- Use the proper tape – a light adhesive tape. Don’t leave tape down for any longer than needed so that it doesn’t stick to surface.

Get Organized

- Create labels with the proper (local) Ace logo, registration number and customer’s name and place on every box.

The Making Strides Cancer walk has become a tradition here in San Diego for over 10 years. We walk

for everyone who has been touched by this horrible disease in our Ace/ARCA family and beyond.

The walk will be on Sunday, October 21. Come join us if you can!

Last year Ace was in 10th place for total donations in the San Diego walk, and we want to move up a

few spots!

Connie Shutters, our team leader here in San Diego, has already started raising money by selling ice cream treats on Friday and

snacks during the week. Other fundraisers are coming in September! We are counting on each branch to find a creative way to raise

money and contribute to this cause.

Send your cash and checks to Connie by Monday October 15th to count for the match.

To donate by credit card and/or join the walking team use this link: http://main.acsevents.org/site/TR/?

fr_id=89709&pg=team&team_id=2362861&_ga=2.168065057.1870877028.1535656817-

1939656437.1534793199&_gac=1.222487017.1534793199.CjwKCAjwzenbBRB3EiwAItS-

u6qPNg0vSxI3FOlzzordTZFcwSh0EfNoeGn9M8SHDBlPO60tCwQPdBoClmQQAvD_BwE

Something new this year!

Larry Lammers has promised that if we raise $5,000 in donations that not only will Ace match that amount, but he will wear

a pink tutu on the walk. So empty those pockets and let’s get the tutu!

Please share this link and information with others!

Page 7 Volume

HR CORNER Getting to know our Intra Revenue Department

Right to left: Caitlin Johnson, Ivan Andrews, Christine Brooks, Connie Shutters, Alejandra Goyoneche, Matthew Buchanan

Caitlin Johnson, Revenue Processor

Caitlin says Encinitas, CA is her hometown although she’s lived all over North County San Diego.

Currently, her parents also live in San Diego. She has a brother and niece that live in Nashville, TN and a brother who is

in the Air Force (on the Gulf Coast) but is currently deployed overseas.

Caitlin used to play softball until she injured her knee in 2016. She enjoys all kinds of adventures including camping,

hiking, anything outdoors or just relaxing at home.

She started working for Ace in November of 2017. She likes her job for the challenge of the day to day projects.

“Teamwork Makes the Dream Work”!

For most of 2017 she was living in Nashville, TN helping out her family. She shares that “one of the best experiences in

life so far has taking care of my 15 year old niece and helping family”.

Ivan Andrews, Sr. Revenue Processor

Ivan Andrews calls San Bernardino, CA his home town. When he’s not at work he likes to go to the movies, work out at

the gym, hit the beach, play sports, and listen to music.

Ivan started working at Ace this past in February. He likes working at Ace because he likes interacting with his team.

He enjoys learning something new every day. He shared that his team motto is “teamwork makes the dream work”.

What you may not have known about Ivan is that he’s written poems that have been published.

Christine Brooks, Intrastate Revenue Processor

Christine calls San Diego her hometown although she’s moved a few times since her dad was in the Navy. She was born

in Oakland, CA then lived in Baton Rouge, LA until she was six before moving to San Diego.

All of her family lives in San Diego! When she’s not at work, she loves to spend time with her granddaughter Isabella.

She’s known as grandma Paparazzi!

She’s been with Ace for 7 years. She says she likes working at Ace because “there is never a dull moment”. She really

appreciates the relationships and friendships she’s developed with the people at the other branches.

What most people don’t know about Christine is that she is a reality TV show junkie. She is obsessed with high heel

shoes. Her husband of 27 years calls her the “White Imelda Marcos”.

pACE Setter Page 8

https://twitter.com/acerelocation

https://twitter.com/AceReloPVO

https://www.facebook.com/acerelocation

https://www.linkedin.com/company/ace-relocation-systems

Don’t peek on the internet!! Email your answers to

Francesca at fashcroft@acrelocation.com.

First correct answers wins a prize!

RIDDLES FOLLOW US 1. Can you write “cow” using thirteen letters?

2. What is so delicate that saying its name breaks it?

Matthew Buchanan, Revenue Processor

Matthew’s hometown is Tyler, TX although he’s lived in Dallas, Austin and Omaha, Nebraska.

When he’s not at work he likes to read comics and books and go to the movies. Some of his favorite authors are George

Orwell and Ayn Rand. His favorite comic character is Venom.

He’s been with Ace for almost 3 months. He likes working at Ace because it’s fast paced and the time flies.

What you may not know about Matthew is that he is a Huge Marvel comics fan.

Connie Shutters, Intrastate Revenue Processor

Connie calls Jacksonville, North Carolina her hometown but she’s lived in many places! Although she lives in Escondi-

do, CA with her brother and her dog Jake, she has lived in New Albany, IN, San Francisco, CA, and Hawaii (Kaneohe

Bay, Oahu). She’s fortunate that her mother lives nearby in Fallbrook.

When Connie’s not at Ace she stays super busy. She has a part time job at a company named On Trac (like UPS). She

also likes going to the movies with friends, especially to see westerns and action films. She also enjoys going to con-

certs. Over the years she has seen most of the bands from the 60s & 70s. She really likes Motown, classic rock and mu-

sic from the 60’s and 70’s. Her favorite bands are Lynyrd Skynyrd, Led Zeppelin, and The Eagles. She likes going to

street fairs and takes part in fund raising events for her favorite charities; the San Diego Humane Society, DAV and

Making Strides Cancer Walk.

She has been with Ace for close to 30 years (as of this Dec. 2018). What she likes best about working for Ace is the

people. She shares, “Ace has been like a second family for me. I have worked with a lot of wonderful people over the

years and many I am proud to call friends”.

She says she has no real talents but she does like to travel. Her favorite trip was to New Zealand, which she said was

beautiful!

Alejandra Goyoneche, Intrastate Revenue Supervisor

Alejandra Goyoneche is Ace’s Intrastate Revenue Supervisor and has been with the company for 8 years. She is origi-

nally from Lima, Peru.

Alejandra lives here with her husband of 22 years. She has a son that graduated from Cal State Fullerton and twin daugh-

ters that are juniors in college; one attends San Marcos State and the other attends San Diego State.

On Sundays you will find Alejandra swimming in the ocean. She loves hiking, nature, and traveling whenever she

can. Being a great cook, she wants to be a chef someday. Currently she is “going back to her roots” and cooking a lot of

Peruvian food.

Alejandra enjoys the friendly people she works with, and says it’s a pleasure to be able to communicate with all the

branches and teach people what her department is all about and how they can help. Although it was a challenging year

implementing a new system, she is very proud of the hard work and dedication that her team provided to thrive with the

branches. She shares, “I am humbled and privileged to lead such a great group of individuals, we have a diverse team

and each member brings a unique set of skills that complements our department and the organization.”