P920 Web

1

INNOVATIONS IN GOVERNMENT PRESENTS

GovernmentPerformance.org

MAY 10–12, 2010 | ARLINGTON, VA

Using Leadership, Measurement and a Motivated Workforce to Drive Results

THE 2010

WHAT IS THE

F or the past eleven years, federal leaders have gathered to explore the latest mandates and best

practices in performance management, program measurement and evaluation at the annual

Government Performance Summit. Th e Summit is led by speakers from the upper echelons of the

Executive branch and leading Federal Managers who off er their experience and advice to managers

looking to improve the results earned by their programs and agencies – putting attendees in the

room with the decision-makers on management policy from the Administration and Congress.

Th e Government Performance Summit is part of the Innovations in Government Series, a project

of Th e Performance Institute to highlight and spread best practices in government management in

a new era of citizen transparency and public sector accountability.

MAKING THE CASE FOR FUNDING: Th e Benefi ts of Attending GPS for Your Organization

Th e Government Performance Summit is known for its expert speakers. After spending three days learning and sharing with the brightest minds in federal government, you will return to the offi ce motivated and ready to plan, measure, budget, evaluate and report program results.• Political Appointees

• Senior Executives

• Program Managers

• Human Capital Offi cers

• Management Analysts

• Budget Analysts

• Strategic Planners

• Branch Chiefs

• Accountants

• Auditors/OIG Personnel

• Financial Analysts

• Program Examiners

• Contract Offi cers

• Directors

• Deputy Directors

WhoSHOULD ATTEND

1 2

34

5

YOU GET TO DEVELOP YOUR OWN PROGRAM AGENDA. Th e Government Performance Summit sessions fall into seven categories: performance for emerging leaders, performance for the experienced manager, program performance, people performance, budget management, citizen transparency and ask the expert. You can choose sessions that best apply to your current situation and organization. You can follow one theme for all three days or choose sessions from several tracks to get the targeted information you want.

THE GOVERNMENT PERFORMANCE SUMMIT WILL INCREASE ORGANIZATIONAL RESULTS. Th is year’s Government Performance Summit is comprised of two days of sessions addressing the key challenges agencies are facing related to the new administration’s eff orts to change the way government works, the evolution of the federal workforce and more. You will learn skills that will have a lasting eff ect on your work, from motivating your staff and creating outcome-based performance measures to producing performance information that is meaningful to stakeholders, Congress and the public.

GOVERNMENT PERFORMANCE SUMMIT SPEAKERS ARE EXPERTS. We hand-pick the best and brightest in the federal government to share their expertise with you. You won’t fi nd information this specifi c, on this many performance, planning, management and measurement topics, anywhere else.

YOU’LL LEARN HOW TO MAKE THE MOST OF THE RESOURCES YOU ALREADY HAVE. Whether you want to inspire and engage your team to improved performance or need to get by on reduced program budget, you will learn tips for maximizing your current resources.

IT’S A NETWORKING OPPORTUNITY. At the Government Performance Summit you will step away from the offi ce and connect with other government managers and discuss cross-agency goals and how you can work together for increased government results.

3

DAY ONE: MONDAY, MAY 10, 2010

7:00 Registration and Continental Breakfast

8:00 KEYNOTE ADDRESS: Setting New Priorities: Th e Five Core Principles of the Obama Performance Management System

9:00 Performance Information: Using Performance Goals and Measures to Set Priorities, Monitor Progress and Diagnose Problems

10:00 Exhibit Hall and Refreshments

TRACK A

Performance for Emerging Leaders: Measuring and Managing for Results

TRACK B

Performance for the Experienced Manager: Going Beyond Metrics

10:30 Clarifying the Strategy, Vision and Mission of Your Program Developing a Usable Set of Performance Metrics to Evaluate Program Performance

12:00 Lunch Break

1:00 Identifying and Engaging Stakeholders in the Performance Management Process

Integrating Performance Measures with Your Program’s Budget

2:00 Analyzing the Strengths, Weaknesses, Opportunities and Th reats Facing Your Program

Achieving and Maintaining Data Integrity


3:30 Creating Outcome-Based Performance Metrics Predictive Analytics: Getting More from Your Data

4:30 Networking Reception

DAY TWO: TUESDAY, MAY 11, 2010


8:00 KEYNOTE ADDRESS: Where Transparency Meets Engagement: Using Measurement and Accountability to Develop a Motivated Workforce

TRACK C: Program Performance TRACK D: People Performance ASK THE EXPERT

9:00 Linking Agency Strategic Goals and Measurements to Units, Programs and Individuals

Assessing Workforce Competencies, Skill Gaps and Meeting Future Requirements

SHOW ME THE MEASURES: Is Your Agency Developing the Most Relevant and Meaningful Performance Measures?


10:30 Using Program Evaluation to Create Real Improvement in Federal Programs

Improving Engagement through Strategic Onboarding

PERFORMANCE REPORTING: How does my Program Apply Key Performance Management Principles and Practices?

12:00 Lunch Break

TRACK E: Budget Management TRACK F: Citizen Transparency ASK THE EXPERT

1:00 Learn How to Plan, Track and Analyze Your Program’s Budget

Engaging the Public, Congress and the Workforce in Your Performance Management System

PERFORMANCE-BASED BUDGETING: How Does My Agency Develop the Framework for Tying Budget Requests to Performance?

2:00 Using Performance-Based Reporting to Integrate Cost and Performance:

Integrating Performance Measures and Community Indicators to Enhance Governance, Citizen Engagement and Results

EMPLOYEE ENGAGEMENT: How Do I Motivate and Cultivate Leaders within my Agency?


3:30 Increase Performance Management with Driver-Based Budgeting

Developing Your Agency’s Vision for Transparency and Open Government

WORKFORCE ANALYTICS: How Do I Ensure that My Workforce is Prepared for Future Responsibilities

4:30 Day Two Adjourns

POST-CONFERENCE WORKSHOPS: WEDNESDAY, MAY 12, 2010

8:00 Workshop Registration and Continental Breakfast

8:30 WORKSHOP A: Strategic Planning in Government

12:00 Lunch Break

1:00 WORKSHOP B: Program Evaluation in Government

4:00 Workshops Adjourn

AgendaAT-A-GLANCE

4

Day OneMONDAY, MAY 10, 2010


8:00 KEYNOTE ADDRESSSetting New Priorities: Th e Five Core Principles of the Obama Performance Management SystemIn late October, the new Chief Performance Offi cer Jeff rey Zients testifi ed before the Congressional Budget Committee on OMB’s emerging recommendations and priorities for improving government performance. Having spent his time since confi rmation listening to the concerns of government managers, Zients has crafted priorities that represent the focus needed for the greatest impact on government programs.

Join us for this keynote address where we will explain OMB’s priorities and discuss how to move these strategies down to the tactical level.

9:00

Performance Information: Using Performance Goals and Measures to Set Priorities, Monitor Progress and Diagnose Problems A major complaint in many government agencies is information overload. How do you make sense out of all the data coming in and then use it to make a diff erence? In the past, too much emphasis has been placed on producing performance information to comply with a checklist of requirements instead of using it to drive change. Th is must change. Federal managers and employees at all levels must use performance goals and measures to set priorities, monitor progress and diagnose problems. Th ey must learn from practices that work and those that do not. During this session you will learn how to use goals and measures and measures to motivate your workforce and show program results.

JON DESENBERGSenior Policy DirectorTh e Performance Institute


5


10:30 CHOOSE FROM TRACK A OR B

TRACK A: Performance for Emerging Leaders: Measuring and Managing for Results

Clarifying the Strategy, Vision and Mission of Your Program • Identify the products and services that your

organization provides and your internal and external customers

• Create a future-focused vision statement to set the direction for what you prioritize and accomplish

• Defi ne the fundamental reason for your organizations or programs existence

TRACK B: Performance for the Experienced Manager: Going Beyond Metrics

Developing a Usable Set of Performance Metrics to Evaluate Program Performance• Develop meaningful indicators that assess progress

toward the accomplishment of your goals and objectives

• Create performance metrics that provide meaningful information from available and reliable data

• Clarify the purpose of the evaluation and develop the key questions to be used throughout the process

12:00 Lunch Break

1:00 TRACK A: Performance for Emerging Leaders: Measuring and Managing for Results

Identifying and Engaging Stakeholders in the Performance Management Process • Develop a comprehensive understanding of who your

stakeholders are, what they care about and how they relate to the initiative you are launching

• Educate stakeholders about the organization and program benefi ts of strategic planning

• Understand why you should measure performance in your agency and how to communicate the information to new leadership


Integrating Performance Measures with Your Programs Budget• Provide justifi cation for your agency’s budget request

by de¬tailing the expected results of an activity

• Show how an increase or decrease in funding for a specifi c initiative could impact your agency’s performance indicators

• Determine which budget accounts require performance indicators and which do not

6



Creating Outcome-Based Performance Metrics• Develop end outcomes grounded in mission and

statute and that assess progress toward strategic goals

• Measure only the things you can count rather than things that are strategically important

• Use the SMART framework to develop eff ective outcome measures


Predictive Analytics: Getting More from Your Data• Ensure that the actions you take today directly align

your organization’s goals

• Use predictive analytics to analyze your data: combine information on past circumstances, present events and project future actions

• Use the insight from your data to direct, optimize and automate your decision making

4:30

Networking Reception Immediately following the conclusion of day one of the Government Performance Summit, attendees and presenters are invited to attend the complimentary cocktail reception. Th e reception will provide attendees with the opportunity to develop new contacts throughout the federal government and private sector, facilitating long-term relationships for the sharing of innovative ideas.

6:00 Day One Adjourns


Analyzing the Strengths, Weaknesses, Opportunities and Th reats Facing Your Program• Develop results-oriented strategies to achieve

departmental and program outcomes

• Identify and analyze internal and external trends likely to have a signifi cant impact on your organization

• Capitalize on your programs strengths and overcome your weaknesses


Achieving and Maintaining Data Integrity• Ensure that your data accurately refl ects what you are

supposed to be measuring

• Use fi nancial performance information to make performance-based management decisions

• Ensure that responsible fi scal management is a priority in your strategic plan


7

Day TwoTUESDAY, MAY 11, 2010

WHAT IS

At this year’s Government Performance

Summit we provide each attendee

the opportunity to sit down for small

roundtable consultation sessions with

performance management experts. Our

“Ask the Experts” sessions will give you

a chance to get individual advice on your

most pressing managerial and operational

challenges. Th e sessions will run on the

hour simultaneously with the Summit’s

breakout sessions. Spots will be fi lled on a

fi rst come-fi rst serve basis. You can either

RSVP to your email invitation or sign up

for “Ask the Experts” at the registration

table the day of the conference.

Ask the Expert


8:00 KEYNOTE ADDRESSWhere Transparency Meets Engagement: Using Measurement and Accountability to Develop a Motivated WorkforceTh e most important resource for any organization is its people. Even well-planned initiatives can fail if not for the dedication of those responsible for implementation and execution. While vital to success, managing and motivating people remains one of the most diffi cult tasks for even the most experienced of leaders. Managers can achieve goals by eff ectively communicating strategy and managing results through measures, but a cultural shift from measuring and rewarding eff ort to results challenges all involved. In this keynote address, we help you gain buy-in from managers and staff on how connecting performance management and employee engagement can build a motivated workforce and create a more eff ective government.

9:00 CHOOSE FROM TRACK C, D OR ASK THE EXPERT

TRACK C: Program Performance

Linking Agency Strategic Goals and Measurements to Units, Programs and Individuals • Discover why traditional strategic

planning processes often fall short of delivering results

• Identify the characteristics and requirements of successful strategic plans, planning processes and implementation

• Create performance measures that cascade down to specifi c programs and goals

TRACK D: People Performance

Assessing Workforce Competencies, Skill Gaps and Meeting Future Requirements • Identify competency gaps that

need to be closed to meet strategic agency objectives

• Manage employees’ competencies by understanding and diff erentiating what your agency needs strategically, operationally and tactically

• Acquire, retain, and transfer employee competencies

ASK THE EXPERT SESSION

Show Me Th e Measures: Is Your Agency Developing the Most Relevant and Meaningful Performance Measures?


8


10:30

TRACK C: Program Performance

Using Program Evaluations to Create Real Improvement in Federal Programs• Learn how to develop and perform

high-priority evaluation activities

• Use data and evaluation to drive continuous improvement in program policy and practice

• Determine the causal eff ects of your programs and how they correlate to funding requests

TRACK D: People Performance

Improving Engagement through Strategic Onboarding• Eff ectively integrate new

employees by showing them how their jobs contribute to your organization’s mission

• Provide leadership development and mentoring from senior leaders to foster growth

• Identify process phases and key activities your employees will encounter throughout their employment cycle


Performance Reporting: How does my Program Apply Key Performance Management Principles and Practices?

12:00 Lunch Break

1:00 CHOSE FROM TRACK E, F OR ASK THE EXPERT

TRACK E: Budget Management

Learn How to Plan, Track and Analyze Your Program’s Budget • Develop fi nancial indicators

to better track and monitor programmatic spending

• Translate programmatic spending into measurable results

• Develop strategies to leverage lean dollars to achieve program goals

TRACK F: Citizen Transparency

Engaging the Public, Congress and the Workforce in Your Performance Management System• Promote your program to all

stakeholders to stimulate idea fl ow and involvement of broader groups

• Create opportunities for innovation by engaging the public and sharing performance data

• Utilize stakeholder involvement to find and share best practices to improve the performance of your program


Performance-Based Budgeting: How Does My Agency Develop the Framework for Tying Budget Requests to Performance?

9


2:00


Using Performance-Based Reporting to Integrate Cost and Performance• Develop practical uses of

private-sector alternatives to accounting methods

• Provide a structured way of combining all management and operations improvement initiatives

• Link performance to specific line-item costs, not just overall program costs


Integrating Performance Measures and Community Indicators to Enhance Governance, Citizen Engagement and Results• Determine program eff ectiveness

using outcomes, outputs and societal value measurements

• Increase accountability, collaboration and transparency of all program aspects

• Integrate community indicators and performance measures to engage citizens


Employee Engagement: How Do I Motivate and Cultivate Leaders within my Agency?


3:30


Increase Performance Management with Driver-Based Budgeting• Adjust priorities and

resource utilization to support mission achievement

• Create budget requests that incorporate the outputs and outcomes expected from the funding

• Reduce costs, optimize spending and process effi ciency


Developing Your Agency’s Vision for Transparency and Open Government• Harness new technologies to make

your performance information available to the public

• Solicit public input on how your agency or program can show tangible community results

• Use innovative tools and systems to collaborate across all levels of government, as well as nonprofi t organizations, and the private sector


Workforce Analytics: How Do I Ensure that My Workforce is Prepared for Future Responsibilities?

4:30 Day Two Adjourns

10

WorkshopsWEDNESDAY, MAY 12, 2010

8:00 Workshop Registration and Continental Breakfast

8:30 WORKSHOP AStrategic Planning in Government Th e quality of an agency’s strategic plan sets the course for its performance management eff orts from that point on. Implementing a strong strategic plan that clearly defi nes the mission and goals of your organization is the fi rst step to improving performance. By aligning your organization’s performance goals with your strategic plan, you will be able to validate your program’s existence to all stakeholders and ensure tangible results for your agency.

By the end of this workshop attendees will be able to:

• Discover why traditional strategic planning processes often fall short of delivering results

• Identify the characteristics and requirements of successful strategic plans, planning processes and implementation

• Clearly communicate agency priorities and goals to all stakeholders

• Develop results-oriented strategies to achieve departmental outcomes

• Appoint initiative owners to keep strategic initiatives on track

12:00 Lunch Break

1:00 WORKSHOP BProgram Evaluation in GovernmentTh e new administration has made it clear that all departments and agencies of the federal government will be held accountable for their performance. President Obama has promised to eliminate poor performing programs and to evaluate every agency and every offi ce based on how well they serve the American taxpayer. In addition to performance measures, program evaluations hold a unique role in the process of performance management. In this workshop attendees will review a model for measuring and managing program performance that goes from setting the goals and objectives through using the results to manage change. Th e model will help you ensure that you are measuring the right things in a way that will provide meaningful feedback. We will discuss the role of program evaluation in this process as well as describe the purpose of program evaluation and the various types of evaluations that can be implemented.

By the end of this workshop attendees will be able to:

• Specify the various types of program evaluation

• Articulate the purpose of a program evaluation

• Understand the diff erences between various program evaluation designs

• Identify program success or failure in terms of programmatic, departmental and agency goals

Post-Conference Workshops are practical, supplementary application sessions that incorporate and review tools, techniques and methods presented during the Government Performance Summit. Participants will obtain a further understanding of how to use newly-acquired tools and cutting-edge strategies. Th rough group exercises and scenario-based learning, you will walk away with the expertise needed for immediate and practical application. Enrollment space is limited, so register early to reserve your seat.

Testimonials

“ You can always discover a nugget that can help you transform how to implement an eff ective performance management system.”

ALONZIE SCOTT, NAVY CIVILIAN COMMUNITY MANAGEMENT

“ My entire team is new to performance accountability and budget performance integration and needed this conference.”

JOYCE WEDDINGTON, HEALTH AND HUMAN SERVICES

“Great conference — it was one of the best that I have ever attended. Th e speakers were outstanding and extremely informative.”

JACQUELINE MORGAN, UNITED STATES MINT

11

GOVERNMENT INNOVATIONS EXPO HALL

Network with industry leaders and your peers

Step away from the classroom and meet fellow managers from across the nation. Witness fi rst hand the benefi ts they’ve received from implementing the solutions provided at the Expo

Receive the latest product and solution off erings

Be a part of the most up-to-date demonstrations and learn from the key solution providers available at the Expo

Meet with leading government solutions providers

Reserve a time to meet one-on-one with event sponsors to receive product demonstrations and learn how their solutions can help your agency plan, budget, measure and manage more eff ectively and effi ciently

Demonstrate results to your key stakeholders

Show results to taxpayers, department leaders, OMB and Congress with the recent measurement capabilities and performance management solutions

BRING RESULTS BACK TO YOUR AGENCYMoving from compliance to an institutionalized method of performance-based management requires government managers to have access to the most cutting edge performance planning and budgeting solutions available in today’s market. At the request of conference attendees seeking in-depth government solutions to their growing management challenges, Th e Performance Institute has teamed with leading solution providers to bring you the Government Innovations Expo Hall.

DON’T MISS THE GOVERNMENT INNOVATIONS EXPO HALL:

TO LEARN MORE ABOUT EXHIBITING AND SPONSORSHIPS AT GOVERNMENT PERFORMANCE SUMMIT please contact Meredith Mason at 202-739-9707 or email her at [email protected].

12

Bringing Together Government Leaders and Solutions Providers

13

One of the more popular vehicles for accessing the Institute’s educational off erings is the delivery of on-site trainings and management facilitations. Bringing a training or facilitation in-house gives you the opportunity to customize a program that addresses your exact challenges and provides a more personal learning experience, while virtually eliminating travel expenses. Whether you require training for your department or for an organization-wide initiative, the advanced learning methods employed by Th e Performance Institute will create an intimate training atmosphere that maximizes knowledge transfer to enhance the talent within your organization.

CUSTOMIZATIONWe realize that not all obstacles can be overcome by applying an “off -the-shelf solution”. While many training providers will off er you some variation of their standard training, Th e Performance Institute’s subject matter experts will work with you and your team to examine your programs and determine your exact areas of need. Th e identifi cation of real life examples will create a learning atmosphere that resonates with participants while at the same time providing immediate return on your training investment. Using interactive exercises that employ actual projects or scenarios from your organization, instructors can address specifi c challenges and align the curriculum of each session to your objectives. While the majority of on-site trainings are focused on smaller groups, Th e Performance institute also has the ability to accommodate organizational-wide training initiatives.

AREAS OF EXPERTISEOn-site delivery of single courses, certifi cation programs and entire packages of specialized courses are available in the following areas:

In-House Training

• Strategic Planning

• Performance Measurement

• Project Management

• Lean Six Sigma

• Workforce Management

• Performance-Based Budgeting

• Performance Reporting

• Program Evaluation

• Administrative Management

• Leadership and Change

For more information about in-house training options available to you, please contact Blake Zach at 202-739-9548 or email him at [email protected]

14

VENUE AND HOTEL:Th e Government Performance Summit will be hosted at Hilton Crystal City at National Airport in Arlington, VA. Th e Hilton Crystal City Hotel at Ronald Reagan Washington National Airport is located within minutes of downtown Washington D.C., Historic Alexandria, Georgetown and the Pentagon.

Hilton Crystal City at National Airport2399 Jeff erson Davis HighwayArlington, VA 22202(703) 418-6800

A limited number of rooms have been reserved at the rate of $219 at the Hilton Crystal City. Please contact the hotel directly for reservations, and be sure to mention Th e Performance Institute business rate.

TUITION & GROUP DISCOUNTS Th e tuition rate for the 2010 Government Performance Summit is as follows:

OFFERINGS EARLY BIRD RATE REGULAR RATE

Conference $1099 $999

Each Workshop $299 $299

*For the Early Bird Rate, register before March 1, 2010.

GROUP DISCOUNTS:For more information on group discounts please contact Melvin Hall at 202-739-9630 or email him at [email protected]

CPE CREDITSDELIVERY METHOD: Group-live PROGRAM LEVEL: BasicPREREQUISITES: NoneADVANCED PREPARATION: None

CPE CREDITS: 12 for the Summit, 3 for each workshopTh e Performance Institute is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have fi nal authority on the acceptance of individual courses for CPE credit. Complaints regarding sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Nashville, TN 37219-2417. Website: www.nasba.org.

Quality Assurance

Th e Performance Institute strives to provide you with the most productive and eff ective educational experience possible. If after completing the course you feel there is some way we can improve, please write your comments on the evaluation form provided upon your arrival. Should you feel dissatisfi ed with your learning experience and wish to request a credit or refund, please submit it in writing no later than 10 business days after the end of the training to:

Th e Performance Institute: Quality Assurance1805 15th Street, NWWashington, DC 20005

Note: As speakers are confi rmed six months before the event, some speaker changes or topic changes may occur in the program. Th e Performance Institute is not responsible for speaker changes, but will work to ensure a comparable speaker is located to participate in the program.

If for any reason Th e Performance Institute decides to cancel this conference, Th e Performance Institute accepts no responsibility for covering airfare, hotel or other costs incurred by registrants, including delegates, sponsors and guests.

Discounts and Payment

• All ‘Early Bird’ Discounts must require payment at time of registration and before the cut-off date in order to receive any discount.

• Any discounts off ered whether by Th e Performance Institute (including team discounts) must also require payment at the time of registration.

• All discount off ers cannot be combined with any other off er.• Discounts cannot be applied retroactively

Payment must be secured prior to the conference. If payment is not received by the conference start date, a method of payment must be presented at the time of registration in order to guarantee your participation at the event.

Logistics

15

Registration

REGISTRATION FORM

Yes! Register me for the Government Performance Summit

Yes! Please add the following workshops: Workshop A Workshop B

Please call me. I am interested in a special Group Discount for my team

DELEGATE INFORMATION

Name Title

Organization Dept.

Address

City State Zip

Telephone Fax

Email

PAYMENT INFORMATION: Check* Purchase Order / Training Form Credit Card

Credit Card Number Expiration Date Verifi cation no.

Name on Card Billing Zip

*Please make checks payable to: Th e Performance Institute PRIORITY CODE: P920-WEB

Cancellation Policy: Th e Performance Institute will provide a full refund less a $399 administration fee for cancellations requested four weeks prior to the event start date unless cancellation occurs within two weeks prior to the event start date. If a cancellation is requested less than two weeks prior to the event start date, no refund will be issued. Registrants who fail to attend and do not cancel prior to the event will be charged the entire registration fee. All cancellations must be requested through the cancellation link found in your attendance

confi rmation email. Please note that cancellation is not fi nal until you receive a cancellation confi rmation email.

I have read and accepted the Cancellation Policy above.

ACKNOWLEDGED AND AGREED

Signature Date

TO REGISTER:

ONLINE at

GovernmentPerformance.org

VIA PHONE to

866-992-9521

VIA FAX to

866-234-0680

P920 Web

Business

Transcript of P920 Web